Peppers Manor House 4.5 stars

Customer review rating (ALL Rating) 4.4/5 840 reviews

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Kater Road, 2577 SUTTON FOREST, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge.

  • The perfect conference centre.

  • The resort is ideal for a wedding.

  • Hotel is located next to the Golf Course.

  • To speak to a Reservations Consultant please contact 1300 987 610

Our accommodation(s)

Hotel location

Peppers Manor House

Kater Road
2577 SUTTON FOREST
Australia

GPS:-34.57093, 150.34477

Telephone
Fax +61 2 4868 3257

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

KATERS RESTAURANT

In Katers Restaurant you can expect to see the very best of local Artisan produce, cooked with respect, using techniques old and new, dishes that showcase elegance and sophistication, refinement and flavours of our region.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  840 reviews

Customer review rating 1.5/5

Tina S. Couples - Confirmed reviews ALL

For the price the room was old the bathroom exhaust fan was in need of repair so loud and clunky the. Fridge had previous guest food left over so obviously not cleaned

Dear Tina S., Thank you for taking the time to share your feedback. We’re truly sorry to hear that aspects of your room and dining experience did not meet expectations, particularly the condition of the bathroom exhaust fan, the fridge not being properly cleared, and the issues with the toasters and breakfast items. Please accept our sincere apologies, this is certainly not the standard we aim to deliver and your comments will be shared with our housekeeping, maintenance and kitchen teams for immediate follow-up. We also appreciate your honest feedback regarding the restaurant pricing and à la carte offering. Guest perception of value is very important to us and we will review this internally. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Warm regards, Farshan Fairoos Operations Manager

Customer review rating 0.5/5

John R. Couples - Confirmed reviews ALL

The room was dirty, i found bugs and the bathroom bin was not emptied from the last people in the room

Dear John R., Thank you for your feedback. We are truly sorry to read about your experience. The cleanliness issues you described including finding bugs and an unemptied bathroom bin are very concerning and certainly not the standard we expect for our guests. Please accept our sincere apologies for this oversight. We have shared your comments with our housekeeping team and will be reviewing our procedures to ensure this does not happen again. We also apologise if the way our staff addressed you felt inappropriate. Professional and respectful service is extremely important to us, and we will reinforce this with the team. We understand how disappointing this must have been and genuinely regret that we fell short during your stay. Thank you for bringing these matters to our attention. Kind regards, Farshan Fairoos Operations Manager

Customer review rating 4.5/5

Daryl G. Families - Confirmed reviews ALL

Reception team worked well, building is fantastic, and the breakfast superb.

Dear Daryl G., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your overall experience with us. We truly value your patronage and we eagerly anticipate the opportunity to welcome you back in the future. Kind regards, Farshan Fairoos Operations Manager

Customer review rating 5.0/5

Anthony &. A. C. Couples - Confirmed reviews ALL

We are always very happy staying at the Manor house very relaxing and comfortable thank you

Dear Anthony &. A., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your overall experience with us. We truly value your patronage and we eagerly anticipate the opportunity to welcome you back in the future. Kind regards, Farshan Fairoos Operations Manager

Customer review rating 3.5/5

Garry W. Couples - Confirmed reviews ALL

Everything was great including the restaurant except the shower floor that had loose tiles that were an OHS issue

Dear Garry W., Thank you for your kind feedback. We’re so pleased you enjoyed our beautiful location and had a great experience, particularly in the restaurant. We truly appreciate you highlighting the loose tiles in the shower. Please accept our apologies for this oversight — guest safety is our priority, and we have notified our maintenance team to ensure it is rectified as soon as possible. Thank you again for sharing your comments. We look forward to welcoming you back in the future. Warm regards, Farshan Fairoos Operations Manager

Other web-users rate our hotel

  • 178 reviews 9.5/10 Location
  • 556 reviews 6.5/10 Room
  • 495 reviews 8.7/10 Service
  • 17 reviews 3.6/10 WiFi
  • 384 reviews 8.5/10 Amenities
  • 338 reviews 7.2/10 Food
  • 221 reviews 8.3/10 Breakfast
  • 211 reviews 8/10 Vibe

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