Peppers Manor House 4.5 stars

Hi P., Thank you for your lovely feedback. We're delighted to hear that you found your accommodation comfortable and clean, and that you enjoyed the peaceful surroundings of the property. It's also wonderful to know that our team provided friendly service throughout your stay. We particularly appreciate your kind comments about all of our staff, and we're pleased that your arrival, accommodation, breakfast, and overall experience met your expectations. Thank you for your loyalty as an ALL Silver member and for recommending both our hotel and the ALL loyalty programme. We look forward to welcoming you back again in the future. Kind regards, Susie Warren Assistant Manager

Dear John, Thank you for taking the time to share your detailed feedback and for choosing to stay with us. We are delighted to hear that you had a really lovely stay and enjoyed your Garden View room, the warm and homely atmosphere of the Manor House, and even our many, many resident bunnies. It is also wonderful to know that Lyn and Mitchell helped make your experience memorable. We will be sure to share your kind recognition with them. We appreciate your comments regarding the breakfast experience. While we are pleased you enjoyed the selection available, we are sorry that the buffet items were not consistently served at an ideal temperature. Your feedback has been shared with our Food & Beverage team so that we can review our service procedures and improve this aspect of the guest experience. Thank you also for bringing the occasional bathroom drain odour to our attention. While this was an isolated maintenance issue, we understand that it impacted your comfort and apologise for the inconvenience. We value your comments regarding the ALL App and Wi-Fi speed and appreciate the opportunity to better understand where improvements can be made. Thank you for your loyalty as an ALL Platinum member and for recommending us to friends and family. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Susie Warren Assistant Manager

Dear John & Sue, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed your stay and that you found your room comfortable , with excellent heating and quality bathroom amenities. It’s also wonderful to know that our team helped make your experience a positive one from arrival through to departure. We truly appreciate your kind comments and hope to have the pleasure of welcoming you and your family back again in the future. Kind regards, Susie Warren Assistant Manager

Dear Vanessa & Bianka, Thank you for taking the time to share such a thoughtful account of your stay. We are delighted to hear that the estate left such a strong impression on you. It is wonderful to know that the history, restoration, and atmosphere of our beautiful property helped create a sense of discovery and made your Southern Highlands experience feel so special. We are especially pleased to read your kind words about Liz. Liz is an invaluable member of our team and has contributed so much to Peppers Manor House it is truly wonderful to see her recognised as "one special lady" because she really is. I will be sharing this with her and I know that your kind words will mean so much to her. We are also glad that your explorations around the region, guided by Liz’s recommendations also added an extra layer of enjoyment and adventure to your stay. Thank you once again for your generous comments and your wonderfully worded review. We hope to have the pleasure of welcoming you back in the future for another memorable visit to the estate. Kind regards, Susie Warren Assistant Manager

Dear Bernie, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our beautiful setting and grounds, and that you found your Hillside Room spacious and comfortable. It is also wonderful to know that your dinner experience was a highlight of your stay. Our chefs will be thrilled to receive your compliments regarding the quality, presentation, and flavour of the meal. We appreciate your constructive feedback regarding the attention to detail within your room. We sincerely apologise for the issues you encountered with the curtains, bed positioning, and lamp shades. While these may seem like small details, we recognise that they contribute significantly to the overall guest experience and especially first impressions. Your comments have been shared with our housekeeping and maintenance teams. Thank you for your observations regarding breakfast service. We understand the importance of maintaining our buffet during busy periods and this is a good opportunity to review our procedures. I apologise for our Wi-Fi service during your stay, our regional location can occasionally present challenges with connectivity and speed to certain carriers that are outside the hotel's direct control. Nevertheless, we continue to work with our providers to improve reliability and the overall guest experience. Thank you again for your valuable feedback. We are pleased that many aspects of your stay were enjoyable and hope to have the opportunity to welcome you back in the future for an even more seamless experience. Kind regards, Susie Warren Assistant Manager