Dear Marwah, Thank you for taking the time to share your feedback. We are sorry to hear that the cleanliness of your room did not meet expectations. This is not the standard we aim to provide, and your comments will be shared with our housekeeping team for review. We also appreciate your feedback regarding the breakfast selection and the need for more options. Your comments are valuable in helping us identify areas where we can improve. We hope to have the opportunity to welcome you and your family back in the future to provide you with a much better experience. Kind regards, The Team at Peppers Manor House

Dear Kirsti, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room comfortable and enjoyed our beautiful setting. We appreciate your suggestions regarding the in-room amenities. Your comments will be shared with our team as we continually look at ways to improve the overall guest experience. Thank you again for your valuable feedback, and we hope to welcome you back to Peppers Manor House for an improved experience in the future. Kind regards, The Team at Peppers Manor House

Dear Christopher, Thank you for choosing Peppers Manor House to celebrate your wedding anniversary and for sharing such wonderful feedback. We are delighted to hear that you felt warmly welcomed and that our team helped make your special occasion a memorable one. It is also lovely to know that you enjoyed the peaceful atmosphere and your overall experience with us. We truly appreciate your kind recommendation, and we look forward to welcoming you back for another special stay in the future. Kind regards, The Team at Peppers Manor House

Dear Carole, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team welcoming and that you enjoyed your accommodation. We are sincerely sorry that your dining experience did not meet expectations. Your comments are important to us and will be shared with our kitchen team as we continue to improve the consistency and quality of our dining experience. We truly appreciate that you would choose to stay with us again, and we hope to have the opportunity to welcome you back and provide a better dining experience on your next visit. Kind regards, The Team at Peppers Manor House

Dear Shane, Thank you for sharing your lovely feedback. We are delighted to hear that Peppers Manor House provided the peaceful country break you were looking for. It is wonderful to know that you enjoyed the beautiful surroundings, accommodation, dining experience and, most importantly, the warm and friendly service from our team. We will be sure to share your kind comments with our reception, restaurant and housekeeping teams. We truly appreciate your recommendation and look forward to welcoming you back for another relaxing stay in the future. Kind regards, The Team at Peppers Manor House

Dear Lenora, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed the beautiful grounds and our Manor. We sincerely apologise for your experience at breakfast. Your concerns regarding the milk and the way the situation was handled are taken very seriously, as this is not the standard we expect. We will be addressing this with our Food & Beverage team and reviewing our procedures to ensure products are checked correctly and concerns raised by guests are handled promptly and professionally. We also appreciate your feedback regarding the bathroom drain and will share these comments with the relevant teams. Thank you again for bringing these matters to our attention. We hope we have the opportunity to welcome you and your family back for an improved experience in the future. Kind regards, The Team at Peppers Manor House.

Dear Michael, Thank you for taking the time to share your feedback. We’re pleased to hear that you had a comfortable stay and enjoyed the service from our team. We appreciate your comments regarding the booking process and rooms. Your feedback is valuable and will help us identify areas where we can improve the guest experience. We hope to welcome you back to Peppers Manor House again soon. Kind regards, The Team at Peppers Manor House.

Dear Joanne, Thank you for your wonderful review and for choosing to stay with us again. We’re delighted to hear that you love Peppers Manor House and enjoyed the beautiful property, our friendly team, and dining experiences. We’re pleased that you were able to enjoy the convenience of being next to Mt Broughton Golf Course. However, we are sorry that we were unable to accommodate your preferred Garden Wing room during this stay due to the conference group. We appreciate your understanding and are pleased that you still enjoyed the lovely view from your allocated room. We truly appreciate your continued support and look forward to welcoming you back for another enjoyable stay. Kind regards, The Team at Peppers Manor House

Dear Laura, Thank you for your lovely review. We’re delighted to hear that you enjoyed our beautiful location, comfortable accommodation and wonderful team. It’s great to know that Peppers Manor House was the perfect place for you to get away and recharge. We hope to welcome you back for another relaxing getaway in the future. Kind regards, The Team at Peppers Manor House

Dear Vanessa, Thank you for your wonderful review. We’re delighted to hear you enjoyed your winter stay with us and found your room comfortable, quiet and relaxing. It’s lovely to know you enjoyed drinks at the bar, your dinner at Katers, and finished your stay with a delicious breakfast. We’re also pleased that our team helped make your experience so enjoyable. Thank you for your kind feedback and perfect rating. We look forward to welcoming you back to Peppers Manor House for another wonderful stay. Kind regards, The Team at Peppers Manor House

Dear Daniele M., Thank you for your wonderful feedback. We are pleased to hear that you enjoyed the peaceful surroundings, gardens and cleanliness of Peppers Manor House. It is especially great to know that our entire team made your stay enjoyable. We appreciate your suggestion about having more choices on the restaurant menu and will pass this on to our Food & Beverage team. We also acknowledge your feedback regarding the Wi-Fi. We look forward to welcoming you back for another peaceful stay. Kind regards, Peppers Manor House Team

Dear Robert, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found the house comfortable and clean, and that our team provided friendly and professional service. However, we are sorry to hear that your restaurant experience did not meet your expectations. We take your comments regarding the quality of the breakfast seriously and will share this feedback with our food and beverage team for review and improvement. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much-improved dining experience on a future visit. Kind regards, The Team at Peppers Manor House.

Dear Marie, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated the serene surroundings and comfortable room. It is wonderful to know that you found our team welcoming and enjoyed your overall experience. We truly appreciate your recommendation. We look forward to welcoming you back to Peppers Manor House for another peaceful and relaxing stay. Kind regards, The Team at Peppers Manor House.

Dear Caroline K., Thank you for taking the time to share your feedback. We are very sorry that your honeymoon stay did not meet your expectations. We apologise for the cleanliness issues in your room, including the dust and debris from the bathroom heater and mirror. This is not the standard we expect, and we will follow this up with our housekeeping and maintenance teams. We also note your comments regarding the bathroom facilities. We are sorry that you did not receive the warm welcome you expected at reception and that the Sunday breakfast was disappointing. While we are pleased you enjoyed breakfast on Saturday, we apologise that the service and selection on Sunday were not to the same standard. We appreciate your feedback and your loyalty as an ALL Accor Silver member. We hope to have the opportunity to welcome you back and provide a much better experience. Kind regards, Peppers Manor House Team

Dear William, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed a relaxing stay and loved the beautiful garden views. It is fantastic to know that you found the room warm and comfortable and were so pleased with our breakfast and service. We will be sure to pass on your kind words to Liz — her bright smile and cheerful welcome is always greatly appreciated. Thank you for your recommendation and for choosing Peppers Manor House. We look forward to welcoming you back for another relaxing stay. Kind regards, The Team at Peppers Manor House.

Dear Pru W., Thank you for sharing your detailed feedback with us and for returning to Peppers Manor House. We are pleased to hear that you enjoyed the beautiful surroundings, our friendly team and the breakfast. It is especially appreciated that you chose to bring your interstate guests and stay with us again. We are genuinely sorry that the fragrance in our common areas impacted your stay so significantly. We understand that our lounges and shared spaces are an important part of the Peppers Manor House experience, and we regret that you were unable to enjoy these areas as you had anticipated. Your feedback regarding the strength of the fragrance will be taken seriously and discussed with the relevant team. We also apologise for the lack of assistance with your luggage and for the housekeeping oversight with the towel. These are not the standards we aim to maintain. We appreciate your honest comments regarding the rooms and value for money, and we will take your feedback into consideration as we continue to improve the guest experience. Thank you once again for your kind words about our team. We hope to have the opportunity to welcome you back and provide the relaxing and memorable experience you have enjoyed with us in the past. Kind regards, Peppers Manor House Team

Dear Frank, Thank you for your continued support and for sharing your lovely feedback. We are delighted to hear that Peppers Manor House continues to provide you with outstanding stays and relaxing weekend escapes. We also appreciate your feedback regarding ease of access and will keep this in mind as we look for ways to improve the overall guest experience. We look forward to welcoming you back for many more relaxing stays at Peppers Manor House. Kind regards, The Team at Peppers Manor House.