Peppers Manor House 4.5 stars

Customer review rating (ALL Rating) 4.4/5 846 reviews

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Description

Hotel extras

  • Set on a Country Estate with Beautiful, Lush Green Gardens

  • Swimming Pool, Golf Course, Tennis Courts

  • Katers Restaurant is open for Breakfast, Lunch and Dinner

  • Devonshire Tea, High Tea and Picnic Hampers available

  • Perfect for Private Weddings, Events and Meetings. Exclusively book the entire Country Estate

Our accommodation(s)

Hotel location

Peppers Manor House

Kater Road
2577 SUTTON FOREST
Australia

GPS:-34.57093, 150.34477

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

KATERS RESTAURANT

In Katers Restaurant you can expect to see the very best of local Artisan produce, cooked with respect, using techniques old and new, dishes that showcase elegance and sophistication, refinement and flavours of our region.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  846 reviews

Customer review rating 4.0/5

Chris L. Couples - Confirmed reviews ALL

The hotel is charming. Our room was large and warm. Loved the hot and strong shower.

Dear Chris L., Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed your stay and found the hotel charming, with a warm, spacious room and a strong, hot shower contributing to a comfortable experience. We also appreciate your positive ratings for our team, check-in, and overall service. We value your constructive comments regarding in-room amenities, breakfast variety, and service consistency. Your suggestion to include a Nespresso coffee machine in the rooms has been noted, along with your feedback on the breakfast selection, bakery items, and replenishment of hot items. We are also sorry to hear that the WiFi speed did not meet expectations, and this will be reviewed with our providers. Thank you again for your feedback and recommendation. We look forward to welcoming you back for an even better experience in the future. Kind regards, Farshan Fairoos Operations Manager

Customer review rating 3.5/5

Rebecca J. Couples - Confirmed reviews ALL

Thought the breakfast was a bit sad, and the room was quite expensive really. More dated than it looked in photos. With that said, the staff were generally good.

Dear Rebecca J., Thank you for sharing your feedback. We’re pleased to hear that you found our staff generally helpful and that the night manager was of assistance during your stay. However, we are sorry to learn that other aspects of your experience did not meet expectations. We regret that the breakfast did not impress and that you felt the room was more dated than represented in photos. Your comments have been noted and will be shared with the relevant teams for review. We are also very sorry for the lack of clear communication regarding payment and your concerns about email follow-up. This is not the level of service we aim to provide, and we understand how unsettling this must have been ahead of a wedding stay. Please be assured this will be addressed with the team to ensure clearer and more responsive communication moving forward. Thank you again for your feedback, and we hope to have the opportunity to provide a more seamless experience in the future. Kind regards, Farshan Fairoos Operations Manager

Customer review rating 3.0/5

Angela S. Couples - Confirmed reviews ALL

Room was very dated, disappointing. We were moved to a slightly better room which should have a already happened if available due to Gold membership

Dear Angela S., Thank you for sharing your feedback. We’re sorry to hear that your initial room did not meet expectations and that you found it dated and disappointing. We’re pleased that our team was able to relocate you to a more suitable room, however we regret that this was not provided from the outset in line with your Gold membership benefits, where availability allows. Your comments have been noted and will be reviewed with the team to ensure we are more consistent in recognising and delivering membership entitlements and in allocating rooms appropriately. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more seamless experience in the future. Kind regards, Farshan Fairoos Operations Manager

Customer review rating 3.0/5

Cooper D. Business - Confirmed reviews ALL

The stay was pretty nice and unique. I would not recommended the breakfast. The bacon was like rubber and the rest of the food was quite stale.

Dear Cooper D., Thank you for sharing your feedback. We’re pleased to hear that you found your stay nice and unique, however we are very sorry to learn that your breakfast experience did not meet expectations. This is certainly not the standard we aim to provide, and your comments regarding the bacon and overall freshness of the buffet have been noted and will be shared with our kitchen team for immediate review. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve. Thank you again for your review, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Farshan Fairoos Operations Manager

Customer review rating 5.0/5

Derek D. Couples - Confirmed reviews ALL

A beautiful old charming manor house oozing with character the restaurant was very intimate and the food was perfect

Dear Derek D., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your overall experience with us. We truly value your patronage and we eagerly anticipate the opportunity to welcome you back in the future. Kind regards, Farshan Fairoos Operations Manager

Other web-users rate our hotel

  • 176 reviews 9.4/10 Location
  • 550 reviews 6.5/10 Room
  • 490 reviews 8.9/10 Service
  • 16 reviews 3.3/10 WiFi
  • 380 reviews 8.5/10 Amenities
  • 337 reviews 7.1/10 Food
  • 219 reviews 7.9/10 Breakfast
  • 213 reviews 8/10 Vibe

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