The Sebel Kiama Harbourside 4 stars

The Good - lovely view and situation; charming and friendly staff; easy parking with lift access The Not So Good: our superior room had no opening windows and the air-conditioning was minimally efficient. It felt claustrophobic. The bed was very comfortable except for the top sheet which had a synthetic feel to it. The Ordinary: My wife asked to check out one hour later - it was my 70th birthday. She was told this privilege is for Accor members only. On checkout, I was asked to pay for items from the mini-bar. We didn't use it during our stay. I was surprised by this accounting error.

Overall really good. Just a couple of issues. Glasses and cups not cleaned in room.

Reception was hard to find, Fridge was hot, air conditioner didn’t work. Will not be returning.

all the staff were excellent. the room, however, was disappointing. i didn't realise i wouldn't be able to open a window or door to the outside. i felt somewhat caged. that's a personal thing though. also, the toilet flush kept getting stuck. the worst part of all, though, was a strange banging noise that happened a number of times both nights. i don't know if it was someone's door banging closed in the wind, or what, but very loud. overall, the location makes up for the downsides.

Overall we had a great stay. Room clean, service was great. A few hiccups when we arrived back at the hotel on Saturday night around 10:30 pm, found that our key cards would not open the door to our room. Went down to reception and found no one at the desk. After some time, the receptionist turned up, and we explained our situation. She checked our cards and found that the person who booked us in only validated the cards for one night. We had dinner at the restaurant, and never again we were charged $26 for Seafood Plate two prawn two oyster two tiny pieces of stuffed squid, gazpacho and aioli drizzled with oil. Outrageous! If you want to save your reputation I suggest you take off the menu. Thank goodness we had bread and peanut butter back in our room, which is we had to supplement our dinner that night.

Love Kiama and also staying at the Sebel. Easy to get around and love walking and exploring.

This was my 4th visit to the Sebel and it never disappoints

Clean and comfortable room. Really close to everything.

We had a 2nd floor standard room with no balcony for 1 night. The lift button to summon the lift to our floor was broken so it was not possible to get the floor to come to the 2nd floor, but there was no sign to let us know. The fire door on the first floor was left propped open presumably because of the 2nd floor lift problem. Our room was a good size and comfortable with a nice view of the harbour but offered no privacy at all unless the blinds were completey closed ( blocking light and the view) as that wing faces restaurants opposite. The blinds need to be replaced with shutters or venetian type blinds to provide some privacy. The air conditioning did not work well so the room was hot, although it was a hot couple of days. Amenities need improvement.

Spent New Years Eve and enjoyed the fireworks although it was a pricey nights stay.

Regular favourite get-away for us - a place to recover and recoup from the hustle and bustle.

Attended Kiama for a business meeting and enjoyed a 1 night stay at the Sebel. Having stayed previously at the Sebel Kiama it was nice to return and be greeted as a loyal customer.

Worst restaurant in any Accor we have stayed at around the world. We ordered the Grillled Prawn salad ($24) for lunch. It comprised of 2 (small to medium size) prawns with a snowpea tendrils garnish and a small amount of totally flavourless cous cous. Like the people around us, our meal didn't arrive, the staff were friendly and helpful though, and sorted it out. The reception staff were great, and special thanks go to Cain, who went and got us new door keys when they stopped working. The room was large, clean and nice and even though we didn't request a room with ocean view, we still had one, which was appreciated. One suggestion, the lounge is uncomfortable. It was a bit noisy at times during the night, but not too bad for Australia Day. With a good restaurant, this review would be 5 star.

Loved being close to the beach and park for our soccer obsessed son! The restaurant and breakfast areas were very enjoyable.

My husband and I live in Dapto and wanted a short get away and what a marvelous surprise we got. Great location, lovely clean and spacious rooms (ours even had a bath!) The staff were amazing, all with fabulous customer service skills. We dined in house as the view was just too pretty to dismiss and the meal was outstanding. From 2 people who often stay in Sydney for a get away, we now know that we can come to the Sebel Kiama (less than a half hour away) and get just as good, if not better service and experience that we get in Sydney. One staff member comes to mind who was so helpful when we went to have dinner and a few drinks was a young lady, blonde hair and tattoos on one of her arms, i think her name was Mackenzie. She was one of your many lovely staff that we encountered. We will be back for sure - thanks so much for bringing fabulous to the South Coast!