Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,101 reviews

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Room 1

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,101 reviews

Customer review rating 3.5/5

Susan F. Families - Confirmed reviews ALL

Hi Susan, Thank you for taking the time to share your feedback and for your continued loyalty over the past 20 years. It is wonderful to hear that our resort continues to provide that tropical escape you've come to enjoy, and we're delighted the room upgrade made your stay that little bit more special. At the same time, we're sorry to learn that your arrival experience did not meet your expectations. We also appreciate your comments regarding the condition of the rooms and our dining options. Your feedback has been shared with our management team as we continue to prioritise improvements across the resort. We truly appreciate your continued support and hope to have the pleasure of welcoming you back again for another relaxing stay by the lagoon. Kind regards, Eduard Duty Manager Novotel Sunshine Coast Resort

Customer review rating 4.5/5

Clinton C. Families - Confirmed reviews ALL

Hi Clinton, Thank you for your amazing review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kirsty Guest Service Agent

Customer review rating 4.5/5

Belinda W. Families - Confirmed reviews ALL

Hi Belinda, Thank you for your amazing review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kirsty Guest Service Agent

Customer review rating 3.0/5

Scott C. Families - Confirmed reviews ALL

Hi Scott, Thank you for taking the time to share your feedback following your family stay with us. We're pleased to hear that your arrival and departure experience met your expectations, however we're sorry that the condition of your room impacted your overall stay. Your comments have been shared with our management team as we continue to prioritise room improvements across the resort. Feedback like yours is invaluable in helping us identify where we can do better. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards, Eduard Duty Manager Novotel Sunshine Coast Resort

Customer review rating 0.5/5

Michael K. Families - Confirmed reviews ALL

Hi Michael, Thank you for taking the time to share your feedback following your recent family stay with us. We are truly sorry to hear that this visit did not meet the standard you have come to expect after many years of staying with us. We sincerely apologise for the condition of your room and the discomfort caused by the sofa bed. We understand how important a comfortable night's sleep is, particularly during a family holiday, and regret that this impacted your overall experience. We also appreciate you bringing the maintenance concerns and housekeeping issues to our attention. Thank you for recognising Marcel for his professionalism and understanding. I will make sure to pass on your kind comments to him. Your feedback has been shared with our management team as we continue to prioritise room improvements across the resort. Comments such as yours are invaluable in helping us identify where we can do better and improve the experience for our guests. We appreciate your loyalty over the past 15 years and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future. Kind regards, Eduard Duty Manager Novotel Sunshine Coast Resort

Other web-users rate our hotel

  • 1,093 reviews 8.5/10 Location
  • 2,886 reviews 4.6/10 Room
  • 2,333 reviews 6.7/10 Service
  • 33 reviews 1.1/10 WiFi
  • 1,278 reviews 4.6/10 Food
  • 1,111 reviews 3.2/10 Cleanliness
  • 949 reviews 4.2/10 Comfort
  • 746 reviews 8.3/10 Breakfast

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