Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,128 reviews

Novotel Sunshine Coast Resort - Image 1
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,128 reviews

TripAdvisor Rating  3.3/5  412 reviews

Customer review rating 3.5/5

Elise H. Business - Confirmed reviews ALL

It was okay. Location seems to be good and the staff were lovely, helpful and friendly. I was a little disappointed there wasn't any parking spaces available as I had to park near the oval which was a bit of a walk to my room and the carpet in the room did not seem clean so it felt a bit dirty and dusty.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments about our location and the friendliness of our staff. However, I regret to learn about the inconvenience you experienced with parking and the cleanliness of the carpet in your room. We take such matters seriously and will review them with our team to ensure improvements are made. Your insights are invaluable to us as we strive to enhance our guest experience. Kind regards, Novotel Sunshine Coast Resort

Customer review rating 5.0/5

Sharon M. Business - Confirmed reviews ALL

welcoming staff, buffet breakfast excellent, pool divine and great conference spaces.

Dear Sharon, Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you enjoyed our facilities, welcoming staff, and the buffet breakfast. Your positive comments inspire us to continue providing exceptional experiences. Best regards, Novotel Sunshine Coast Resort

Customer review rating 2.0/5

Broadmore S. Families - Confirmed reviews ALL

The looked like and felt like it was at least 40 years old without any attention being paid to it. The double bed was 2 single beds that were not even joined properly and very uncomfortable. Because of this and the very loud air con I found myself at reception after midnight to try sort something so my wife could sleep. The staff were great and offered for me to check and see if 2 rooms they had available were any better, which they were so thanks to the staff the night ended good. It was just disappointing that I had to go and let them know in the first place.

Dear s., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our staff provided you with excellent service during your visit. However, we sincerely regret that the condition of your room did not meet your expectations, particularly in relation to its age and comfort level. We strive to maintain a welcoming and comfortable environment for all our guests. Your observations regarding the bed configuration and air conditioning sound are concerning, and we appreciate you bringing them to our attention. It is unfortunate that you had to approach reception late at night to address these issues, but we are glad that our team was able to assist you in finding more suitable accommodations. Your feedback is invaluable as we continue to enhance our services and facilities. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Kind regards, Kirsty Guest Service Agent Novotel Sunshine Coast Resort

Customer review rating 4.0/5

Aaron B. Business - Confirmed reviews ALL

All in all was a great stay, the biggest issue was lack of bar staff at the main bar when busy. Wait times on Friday and Saturday got a bit ridiculous.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and facilities. We appreciate your comments about the bar staffing during peak times and will take them into consideration for future improvements. Best regards, Novotel Sunshine Coast Resort

Customer review rating 5.0/5

Annalie M. Families - Confirmed reviews ALL

Gr8 & fantastic as always.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Sunshine Coast Resort

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Other web-users rate our hotel

  • 1,058 reviews 8.6/10 Location
  • 2,946 reviews 4.6/10 Room
  • 2,347 reviews 6.5/10 Service
  • 30 reviews 0.7/10 WiFi
  • 1,417 reviews 4.5/10 Food
  • 1,053 reviews 3.1/10 Cleanliness
  • 1,004 reviews 5.4/10 Vibe
  • 937 reviews 4.2/10 Comfort

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