Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 4,206 reviews

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,206 reviews

TripAdvisor Rating  3.5/5  363 reviews

There are better options

TripAdvisor rating 1.0/5

Mickaela B TripAdvisor review

I recently stayed here with my partner and our 7 month old. Upon checking in I was immediately disappointed by the state of the room. Within 10 minutes, my daughter had found an ornamental pin on the floor, which had clearly been left by a family staying prior to us and not removed by housekeeping. The room was incredibly dusty and there were bugs throughout the room, but specifically in the sliding door tracks. The ‘blockout blinds’ were useless as they had various holes. The bath tub didn’t have a plug, the sink was cracked and the bar fridge leaked water throughout which ruined a lot of our food. The restaurant is incredibly overpriced for what it was. The food was average and you could easily find better food for cheaper. Parking is also a huge problem. Parks aren’t allocated and there are not enough car parks for rooms. Many people, include ourselves were forced to park some distance away or mount the curb and park in incredibly inconvenient ways. If you can stay elsewhere I absolutely would.

Go Elsewhere

TripAdvisor rating 1.0/5

stephenrC4532AU Families - TripAdvisor review

Food terrible, 4 days without cleaning room after continually calling reception and being advised it will be done ASAP. We are platinum Accor members and this experience has influenced us to cease being members. The care factor of staff is zero. Also, the parking on site is pathetic, only enough spots to cater for about 20% of rooms.

Don't waste your money

TripAdvisor rating 2.0/5

Janine R TripAdvisor review

Pros- availability for last minute stay. Reception was friendly and helpful. Cons- room had not been cleaned properly. There was sand still on the floor. Long waits to order and receive food. Table service non existent. No clearing up plates. No asking was the food satisfactory. Overpriced meals and some food had clearly been sitting for hours. One meal was inedible. Rubbish left around the resort overnight, especially near the movie tent. No supervision of watercraft area. Yes it was busy Xmas period but the service did not match the prices charged for accommodation. Staff looked like they didn't want to be there. I paid for the stay as a Christmas gift for my family. How embarrassing for me and for Novotel.

Disappointed and discouraged as a solo female traveler

TripAdvisor rating 3.0/5

Nicole P TripAdvisor review

Disappointed. Over all the room was standard. The grounds amazing. however as a solo female traveler, I was put in a room the furthest from reception and main parts of resort. There was only 1 medium size pool. As I was there for Christmas, it was so full. If you wanted to swim with no crowds, had to be at 0700hrs and snag a lounger. One restaurant, with limited menu, or expensive buffet meal. the worst was 15% surcharge over the Christmas few days. For those of us without transport, means you were stuck at the resort.

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the room placement during your stay. Due to the high occupancy over the Christmas and New Year period, rooms were assigned based on availability, and we regret that this impacted your experience. We understand that as a solo traveler, having easy access to key areas of the resort is important, and we deeply regret any inconvenience this caused you. Please rest assured that your comfort and safety are always a priority for us. We also apologize for the public holiday surcharge and appreciate your understanding. Additionally, our Guest Service Agents are available to assist with arranging transportation for your convenience during future stays. We greatly value your feedback and hope to have the opportunity to welcome you back for a much more pleasant and comfortable stay. Sincerely, Cory Guest Service Agent

location was good. pool area lovely.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Rooms are terrible , air condition was not good, rooms need a lot of maintaince . So does the whole resort. I wont be back

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Other web-users rate our hotel

  • 991 reviews 8.4/10 Location
  • 2,676 reviews 5.3/10 Room
  • 2,228 reviews 6.9/10 Service
  • 17 reviews 5.2/10 WiFi
  • 1,443 reviews 4.6/10 Food
  • 855 reviews 4.5/10 Comfort
  • 838 reviews 4/10 Cleanliness
  • 715 reviews 8.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.