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ibis Madrid Aeropuerto Barajas Hotel 2 stars

Customer review rating 4.4/5 13,967 reviews

ALLSAFE approved hotel

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Room 1

ibis Madrid Aeropuerto Barajas
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+ 16 Services

Hotel extras

  • SGS-certified ALLSAFE hotel. Free medical teleassistance provided by AXA

  • Breakfast available from 4 a.m.. Remember to book it upon arrival.

  • Located just 0.6mi (1km) from airport terminals and the IFEMA Fairgrounds

  • Metro Barajas stop 0.5mi (800m) away

  • Snack and beverage service available in restaurant, in-room or as takeaway

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • EUR 15 per pet Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Golf
Business services
  • Self service business centre

Hotel location

ibis Madrid Aeropuerto Barajas

49 Avenida general
28042 madrid
spain

Tel: +34913010999

Fax: (+34)91/3057350

Check-in from 12h00

Check out up to 12h00

  • BARAJAS :  Linea 8 Barajas

  • By plane

    MADRID BARAJAS At 1km / 0 miles

  • By train

    CHAMARTIN At 11km / 6.84 miles

GPS :40.470229, -3.580663

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Mediterranean

BAR-RENDEZ-VOUS

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Madrid Aeropuerto Barajas

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,967 reviews

TripAdvisor Rating 4.0/5

3,359 reviews

Comfortable stay

Customer review rating 4.0/5

John Solo - 15/09/2021 Confirmed reviews ALL

Hotel is well located and rooms are clean. Sadly thre hotel only offers a continental breakfast.

Close to the airport

TripAdvisor rating 5.0/5

Tacoma102 14/09/2021 TripAdvisor review

As usual, very comfy beds. The staff was very nice and professional. Even arranged a taxi back to the airport for us. We used ibis because we were staying one night and flying out the next morning to Granada. Great job ibis!

Dear Tacoma102 : All Ibis Barajas team is really happy to read your great review . Thanks for your comments and your support. See you soon

Ibis Aeroporto Barajas

TripAdvisor rating 4.0/5

millarpictures 12/09/2021 TripAdvisor review

Hotel is in a good location and friendly staff. The room size is sufficient. The television has poor reception and was unwatchable. Hotel sadly only offers a cold breakfast and is in need of offering hot items.

Dear millarpictures : I'm Javier, general manager of the hotel and I want to thank you for writing a review after your stay with us. We are improving our TV Service, we have changed a half of the hotel televisions and we have installed a new Digital Headend to improve image and sound quality. I hope that for the end of 2021 , all rooms will have new TV. Our Buffet Breakfast offers cold products as all the Ibis in Spain. You'll find Hot Buffets in all our Mercure, Novotel an Pullman Hotels. Thanks' for your opinion, have a great day

No airport shuttle like before

Customer review rating 3.5/5

Richard S. Solo - 11/09/2021 Confirmed reviews ALL

I had a good stay at the Ibis Madrid Barajas airport hotel as I’ve had many times before, but unlike previous stays before Covid 19, there was no airport shuttle and no mention of the change at the website or during the reservation process. I waited and waited nearly an hour at the hotel shuttle queue at the airport until I asked a driver from another hotel, who informed me of the change and directed me how to get there by public bus. (It was actually fairly easy). Many other hotel shuttles were operating at the airport.

Dear Richard I'm Javier, the hotel manager, I appreciate your comments regarding your stay with us. Please have a look to our web page , you'll see that our shuttle is not on service since the hotel reopening. We hope that this service will be working in the next month. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier de Lucas Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

Well located and perfect service

Customer review rating 4.5/5

Maria I. R. G. Families - 05/09/2021 Confirmed reviews ALL

Friendly staff and very helpful

Perfect room.

Customer review rating 4.5/5

Ana Families - 31/08/2021 Confirmed reviews ALL

Pleasent.

Comfortable spot close to airport

Customer review rating 5.0/5

Alison Couples - 30/08/2021 Confirmed reviews ALL

Comfortable, basic lodging with an excellent breakfast option.

Good stay

Customer review rating 5.0/5

J Business - 29/08/2021 Confirmed reviews ALL

Enjoyable stay with welcoming greeting at reception. Still alive and active at midnight which seems fun without being disruptive (eg to sleep).

Dear James I'm glad to read your comments . It's a pleasure to receive positive feed back . be sure that I will sure your comments with the team , specially people on duty August 22nd. We'll be happy to welcome you back soon. Happy Sunday Javier de Lucas Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

Lack of basic supplies

Customer review rating 2.0/5

Customer_1 Families - 23/08/2021 Confirmed reviews ALL

We arrived almost at midnight and were starving. In the elevator, there is an ad that says that we can order food; however, they told us that there was nothing available and told us to go out to a restaurant nearby at midnight. The room was extremely small with no place where to put our luggage. In the bathroom, there was a bottle that contained some liquid that was shampoo, conditioner, body cleaner, and soap all in one. This is unacceptable. Also, not enough towels and not a place where to hang them.

Dear Mr.HODES, I'm Javier de Lucas, the hotel manager. Thank you for taking the time to tell us about your experience with us I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to the Covid and the lack of customers and staff , we have readapted our food schedules . Our Bar is open 24/7 for drinks and till 1AM for food. If you arrrived at midnight you had one our to order some food. I will investigate what happened and I will take some measures. Regarding our rooms they have 17m2 as we mention in our site , I'm sorry if the space wasn't enough for you. Sincerely, Javier de Lucas Director Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

Great hotel

Customer review rating 5.0/5

Monika Families - 21/08/2021 Confirmed reviews ALL

Hotel was well organised and clean, good service from very friendly staff. Good breakfast buffet.

Dear MONIKA Many thanks for your great review .We hope to host you back soon. Our team will be really happy to read your review. Have a nice day Javier Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

Easy check in and check out

Customer review rating 5.0/5

Anonymous Solo - 21/08/2021 Confirmed reviews ALL

Excellent place and excellent staff

Dear Robiel Many thanks for your words. Excellent client... Javier

Good stay

Customer review rating 4.5/5

Fernando Families - 18/08/2021 Confirmed reviews ALL

All to our satisfaction.

Buenos dias Fernando Muchas gracias por responder la encuesta. Puedes hacerlo en castellano si lo prefieres. Hasta pronto Un cordial saludo Javier de Lucas Director

Great value.

Customer review rating 5.0/5

Gareth V. Solo - 17/08/2021 Confirmed reviews ALL

This hotel has the perfect location for those flying out of Barajas Internat’l Airport. Other than the absence of an airport shuttle due to the pandemic, the hotel has everything one could possibly wish for out of a venue of its characteristics. A safe value no doubt.

Dear Gareth Many thanks for your kind words. We hope to see you back soon Sincerely, Javier de Lucas Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

Well-trained and caring staff well located with good food

Customer review rating 5.0/5

Joseph Friends - 16/08/2021 Confirmed reviews ALL

The stay has been most pleasant. The staff was well trained and most pleasant. I was welcomed happily by Christine. She took time in explaining the facilities of the hotel. In addition, she helped me in getting my mobile phone's wifi working so that I could go online. The hotel was well was well located with a supermarket next door. However, it was a bit of a walk from the Metro but it was acceptable. The breakfast was excellent spoilt for choices and the staff was able to create a relaxed ambience. It was a wonderful two weeks and I look forward to stay there again soon.

Dear Joseph, I really appreciate your kind words after your stay with us , they make our day. Yesterday , Cristina started her holidays but be sure that she will be aware of your words when she will return to work,. Have a nice day Javier Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

No airport shuttle

TripAdvisor rating 4.0/5

Dave2219 14/08/2021 TripAdvisor review

Clean, comfortable and economical as always, but the shuttle to and from the Barajas airport is no more. You will have to take a taxi from the airport (20 euros) to get the hotel. If you have to go back to the airport, the cost by taxi is less then 10 euros (at least to Terminal 1). There are also very limited food and drink options at the hotel due to Covid-19 restrictions.

Dear Dave2219 I hope you are doing fine. Our shuttle service is not available but we hope that it will be on service as soon as the activity of the hotel increases. Next Autumn will be crucial. The hotel restaurants is not open but our Bar is in service. We have adapted our menu to the current situation and our guest can enjoy a sort of 20 different options. Thanks for your review , have a nice day
Customer review rating 5.0/5

Maria Couples - 12/08/2021 Confirmed reviews ALL

Our needs were well taken care. After a transatlantic flight, we needed a good deserved rest. We were assigned a clean, nice room away from noises. Thank you!

Dear Maria I'm really glad to read your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I hope you had a nice journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier de Lucas Manager

Very pleasant

Customer review rating 4.5/5

Elena Families - 11/08/2021 Confirmed reviews ALL

Good welcome, easy booking, friendly staff, clean and tidy

Dear Elena , I appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a very nice day Javier de Lucas Manager

Good Stay

TripAdvisor rating 4.0/5

jeanettej491 Business - 29/10/2020 TripAdvisor review

Location was ideal from the airport and nice to have a few shops around, especially the supermarket. Great stopover. Hotel was clean and comfortable and staff very helpful and friendly. Parking underground and easy to locate

Dear Jeanettej491 I'm Javier , the hotel manager . I want to say thanks for sharing your experience. I'm glad that you enjoyed your stay at Ibis Barajas See you soon .

Overnight stay

TripAdvisor rating 4.0/5

RBGHK 13/08/2020 TripAdvisor review

The hotel was as I expected from the Ibis group. The positives: - What I like best in Ibis hotels is the bed. Beds are really comfortable and so are the pillows. The bedroom was spacious enough for an overnight stay and it had basic facilities. - Another thing I always like about Ibis hotels is the breakfast buffet but, unfortunately, this was not available due to COVID-19. We were offered a decent selection of breakfast items which we could take to our room or eat in the dining room. - Hotel staff were efficient and courteous and went our of their way to help guests. The negatives: - I was disappointed with the TV both in size and channel options. I would have expected more choice from an airport hotel and the TV looked like it could do with an upgrade. - The biggest negative aspect I would like to mention was the fact that one of the reasons I chose this hotel was because of the shuttle bus to the airport service. I messaged the hotel regarding the service and I only got a reply on the morning of the actual day I was going to arrive to inform me that the shuttle bus was not running due to COVID-19. If I had known this beforehand I may have chosen another hotel to stay in so I think they need to make this information very clear on their website.

Dear RBGHK I'm Javier , the hotel manager. I really appreciate your comments regarding your last stay with us. Thank's for the recognition to our efforts. You are right , we have to improve our TV . We have planned to refurbish all our rooms in October , I guess that we have to wait a little more due to the COVID crisis but I'm going to work hard to improve the reception of the TV channels. Regarding the shuttle service , it has been suspended due to the COVID and the information was updated in our web site last June 23rd before the hotel opening. Thanks for let us know your opinion.

Dirty and dissorganized

TripAdvisor rating 2.0/5

886pablo Solo travel - 19/07/2020 TripAdvisor review

Overall cleanliness is terrible. Also, even if the restaurant is not operational, no reason to be totally messy. Shower pressure is bad and mixer not working well. Cold / Hot... horrible experience. Parking Garage is poorly lit. Very unsafe.

Dear Pablo, I am very sorry to hear that your stay wasn't at all satisfactory. We give good attention to cleaning not only in the rooms but also in the comun areas. That is why we are surprise to read that you found the restaurant messy, we are really sorry about that. Regarding what you mention about the shower, it will be useful to know the room number you stay in in order to verify the shower and make it work properly if needed. Once again, our sincere apologies for the difficulties found while your stay. Hopping that you will give us another chance, best regards, Verónica Duty Manager

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