ibis Madrid Aeropuerto Barajas Hotel 2 stars

Pleasent.

Comfortable, basic lodging with an excellent breakfast option.

Enjoyable stay with welcoming greeting at reception. Still alive and active at midnight which seems fun without being disruptive (eg to sleep).

We arrived almost at midnight and were starving. In the elevator, there is an ad that says that we can order food; however, they told us that there was nothing available and told us to go out to a restaurant nearby at midnight. The room was extremely small with no place where to put our luggage. In the bathroom, there was a bottle that contained some liquid that was shampoo, conditioner, body cleaner, and soap all in one. This is unacceptable. Also, not enough towels and not a place where to hang them.

Hotel was well organised and clean, good service from very friendly staff. Good breakfast buffet.

Excellent place and excellent staff

All to our satisfaction.

This hotel has the perfect location for those flying out of Barajas Internat’l Airport. Other than the absence of an airport shuttle due to the pandemic, the hotel has everything one could possibly wish for out of a venue of its characteristics. A safe value no doubt.

The stay has been most pleasant. The staff was well trained and most pleasant. I was welcomed happily by Christine. She took time in explaining the facilities of the hotel. In addition, she helped me in getting my mobile phone's wifi working so that I could go online. The hotel was well was well located with a supermarket next door. However, it was a bit of a walk from the Metro but it was acceptable. The breakfast was excellent spoilt for choices and the staff was able to create a relaxed ambience. It was a wonderful two weeks and I look forward to stay there again soon.

Clean, comfortable and economical as always, but the shuttle to and from the Barajas airport is no more. You will have to take a taxi from the airport (20 euros) to get the hotel. If you have to go back to the airport, the cost by taxi is less then 10 euros (at least to Terminal 1). There are also very limited food and drink options at the hotel due to Covid-19 restrictions.

Our needs were well taken care. After a transatlantic flight, we needed a good deserved rest. We were assigned a clean, nice room away from noises. Thank you!

Good welcome, easy booking, friendly staff, clean and tidy

Location was ideal from the airport and nice to have a few shops around, especially the supermarket. Great stopover. Hotel was clean and comfortable and staff very helpful and friendly. Parking underground and easy to locate

The hotel was as I expected from the Ibis group. The positives: - What I like best in Ibis hotels is the bed. Beds are really comfortable and so are the pillows. The bedroom was spacious enough for an overnight stay and it had basic facilities. - Another thing I always like about Ibis hotels is the breakfast buffet but, unfortunately, this was not available due to COVID-19. We were offered a decent selection of breakfast items which we could take to our room or eat in the dining room. - Hotel staff were efficient and courteous and went our of their way to help guests. The negatives: - I was disappointed with the TV both in size and channel options. I would have expected more choice from an airport hotel and the TV looked like it could do with an upgrade. - The biggest negative aspect I would like to mention was the fact that one of the reasons I chose this hotel was because of the shuttle bus to the airport service. I messaged the hotel regarding the service and I only got a reply on the morning of the actual day I was going to arrive to inform me that the shuttle bus was not running due to COVID-19. If I had known this beforehand I may have chosen another hotel to stay in so I think they need to make this information very clear on their website.

Overall cleanliness is terrible. Also, even if the restaurant is not operational, no reason to be totally messy. Shower pressure is bad and mixer not working well. Cold / Hot... horrible experience. Parking Garage is poorly lit. Very unsafe.