ibis Madrid Barajas Airport 2 stars

Customer review rating (ALL Rating) 4.5/5 1,062 reviews

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ibis Madrid Barajas Airport - Image 2
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49 Avenida general, 28042 MADRID, Spain

Description

Hotel extras

  • Enjoy our newly renovated rooms

  • Events: Metropolitano Stadium and Madring F1 Circuit 10 minutes by car

  • Buffet Breakfast open 24/7 from 4 a.m. to 10:30 a.m.

  • Access to the airport by car: Terminal 1 is 5 minutes away Terminal 4 is 10 minutes away

  • Public transportation to Terminal 4: Barajas Metro 800 mts (1 Stop) BUS 827 200 mts (4 stops)

Our accommodation(s)

Hotel location

ibis Madrid Barajas Airport

49 Avenida general
28042 MADRID
Spain

GPS:40.470229, -3.580663

Telephone
Fax +34 913 05 73 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

POPEAT RESTAURANT

Discover our newly renovated POPEAT restaurant and its new menu. The restaurant area is open 24 hours a day; have breakfast, a snack, dine à la carte, work comfortably at your computer or spend some time with friends, it's your choice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,062 reviews

Customer review rating 4.5/5

Karl I. P. Business - Confirmed reviews ALL

Always excellent

Dear Karl I. P., Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you consistently enjoy your stays with us. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards Jose Manuel Bernal Adjunto de Direccion Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel 34…9

Customer review rating 5.0/5

Paul W. Couples - Confirmed reviews ALL

Another great stay

Dear Paul : Welcome back!. Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your experience comfortable and enjoyable. Our guest satisfaction is our priority , and everyday we try to make our best. Have a nice day and see you soon Javier de Lucas General Manager

Customer review rating 4.5/5

Paul N. Couples - Confirmed reviews ALL

Very welcoming even though we arrived at midnight. Great breakfast. Rooms are quite small but perfectly ok for an overnight stay.

Dear Paul N., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our hotel welcoming and enjoyed our breakfast. We appreciate your understanding regarding the room size, as we strive to provide a comfortable experience for overnight guests. Best regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Customer review rating 4.0/5

Anthony E. L. G. Friends - Confirmed reviews ALL

Orange juice at breakfast had been diluted with water; this is below the standard I had come to expect.

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely regret the perception you had regarding the orange juice served at breakfast, as our commitment is to consistently uphold the quality standards our guests expect and deserve. We would like to assure you that all our juices are of the highest quality and fully comply with brand standards. Following your comment, we reviewed the service and identified a one-off technical issue with the juice dispensing machine, which resulted in an incorrect dilution of the product. This issue has now been fully resolved, and the equipment is operating normally again. Please accept our apologies for any inconvenience this may have caused. Your feedback is highly valued, as it allows us to continuously improve and strengthen our quality controls. We hope to have the opportunity to welcome you back and provide you with a fully satisfactory experience — this time with an orange juice exactly as expected, and without any unintended extra hydration. Kind regards, Javier de Lucas Director

Customer review rating 3.5/5

Juliana K. Solo - Confirmed reviews ALL

costumer service was not nice. I arrived from the airport around 11:30pm. just to sleep for a few hours before my next flight. my key did not work. went back downstairs. they did not apologize. did not give my member discount (I asked). they said I booked from accord and not from Ibis ... anyway, overall it was a good experience with the hotel. the pizza was very good.Room cleaned.

Dear Juliana K., Thank you very much for taking the time to share your experience with us. We are pleased to hear that you liked your room and that you enjoyed our pizza and the housekeeping service. We sincerely apologize for the inconveniences you encountered upon your arrival, especially with the room key and the lack of apology from our team. We are also sorry for the confusion regarding the application of your membership discount. This does not reflect the level of service we strive to provide, and we will review the matter internally to ensure it does not happen again. We would also like to inform you that we will proceed to apply the corresponding discount for being a member of our chain, and the amount will be refunded directly to the same card used for the payment. Thank you again for your feedback, and we hope to have the opportunity to welcome you back with a much better experience in the future. Best regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Other web-users rate our hotel

  • 1,669 reviews 8.9/10 Location
  • 1,520 reviews 6.2/10 Room
  • 1,479 reviews 8.1/10 Service
  • 21 reviews 8.3/10 WiFi
  • 820 reviews 5.6/10 Comfort
  • 738 reviews 8.4/10 Breakfast
  • 599 reviews 7.5/10 Cleanliness
  • 429 reviews 5.3/10 Value

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