ibis Madrid Barajas Airport 2 stars

Customer review rating (ALL Rating) 4.5/5 883 reviews

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ibis Madrid Barajas Airport - Image 1
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49 Avenida general, 28042 MADRID, Spain

Description

Hotel extras

  • Enjoy our newly renovated rooms

  • Events: Metropolitano Stadium and Madring F1 Circuit 10 minutes by car

  • Buffet Breakfast open 24/7 from 4 a.m. to 10:30 a.m.

  • Access to the airport by car: Terminal 1 is 5 minutes away Terminal 4 is 10 minutes away

  • Public transportation to Terminal 4: Barajas Metro 800 mts (1 Stop) BUS 827 200 mts (4 stops)

Our accommodation(s)

Hotel location

ibis Madrid Barajas Airport

49 Avenida general
28042 MADRID
Spain

GPS:40.470229, -3.580663

Telephone
Fax +34 913 05 73 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

POPEAT RESTAURANT

Discover our newly renovated POPEAT restaurant and its new menu. The restaurant area is open 24 hours a day; have breakfast, a snack, dine à la carte, work comfortably at your computer or spend some time with friends, it's your choice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  883 reviews

Customer review rating 5.0/5

Hannah B. Solo - Confirmed reviews ALL

Staff were extremely helpful. Early check in and bag drop/lockers were a big plus. The room was a good size and very comfortable. Convenient location near bus stations.

Dear Hannah Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found your stay comfortable and appreciated the helpfulness of our staff, along with the amenities and convenient location. Your feedback is greatly valued. Best regards, Javier de Lucas Manager

Customer review rating 4.5/5

Susan M. Families - Confirmed reviews ALL

Sad that the espresso machine was not working.

Dear Susan M., Thank you for your feedback and for highlighting the convenience and efficiency of your stay. We sincerely apologize for the inconvenience caused by the espresso machine not working during breakfast service. Unfortunately, there was an unexpected issue that same morning, although we are pleased to confirm it was repaired and back in operation later that day. In the meantime, we did offer coffee served in carafes during breakfast to ensure guests could still enjoy their morning coffee. We truly appreciate your understanding and hope to have the opportunity to welcome you again for an even better experience. Kind regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Customer review rating 3.5/5

Tamie J. Solo - Confirmed reviews ALL

I picked your hotel because it indicated a free shuttle service to the airport. When I arrived and tried to schedule, I was advised there is no shuttle and I had to take a taxi. I was assured there were many taxis, all the time, parked out front. I did see several when I arrived. The man, who arrived after me, asked the same question about a shuttle service and he was told the same, "You need to take a taxi". I told the female checking me in that the website needed to be updated and she said, "Yes it does". My shower head would not stay up high, when the water was on. It kept sliding down the post to a 4-ft tall size person, so I had to duck down to try to wash my hair. I tried tightening the mechanism several times but it would not work. It only started high when the water was off. The next day there was only one taxi out front, which I was grateful for. Other than that, I slept well and the shower felt nice. I just finished walking Camino French Route, so I was too tired to explore the entire hotel. 40 days of walking can do that to you.

Dear Tamie Thank you for taking the time to share your feedback. We would like to clarify that our hotel has not offered an airport shuttle service for more than six years. The information displayed on our website is carefully reviewed and updated on a monthly basis to ensure its accuracy. It is clearly stated that we do not provide a shuttle service, and we also detail the various transportation options available for reaching the airport. For this reason, we believe there may have been some confusion with information from another hotel. Regarding taxi availability, there are usually taxis waiting directly outside the hotel. In the rare event that none are available at the moment a guest requires one, our reception team is happy to call a taxi, which typically arrives within less than five minutes. This is possible because the local taxi dispatch center is located just a short distance from the hotel. We regret any inconvenience caused by this misunderstanding and appreciate the opportunity to clarify the situation. Kind regards, Javier de Lucas Manager

Customer review rating 2.5/5

Beatriz E. C. L. Couples - Confirmed reviews ALL

The smell of whatever was used for the smell was way too strong. It was hurtful while breathing. The AC was not really working, it was better to open the window to let the 37 hot air in than to use the air conditioning.

Dear Beatriz Thank you for taking the time to share your feedback. We are sorry to learn that certain aspects of your stay did not meet your expectations. Regarding the fragrance used in our public areas, we understand that sensitivity to scents can vary greatly from person to person. While many of our guests appreciate the ambient fragrance and often comment positively on it, we regret that it was uncomfortable for you. Concerning the air conditioning, we are sorry that you experienced difficulties with its performance. Our reception team is available 24 hours a day and would have been pleased to assist you or arrange an immediate inspection had we been informed during your stay. We always encourage our guests to contact us straight away so that we can provide a prompt solution and ensure their comfort. We appreciate your comments, as they help us continue improving our guest experience. Kind regards, Javier de Lucas Manager

Customer review rating 5.0/5

Alice B. E. L. M. B. Solo - Confirmed reviews ALL

Clean room and very good breakfast, the WiFi as well.

Dear Alice Thank you for your kind feedback regarding our staff and your stay with us. We take pride in providing a welcoming atmosphere and ensuring our guests have a pleasant experience. Your satisfaction is highly appreciated. We wish you a great day Javier de Lucas Director

Other web-users rate our hotel

  • 1,566 reviews 8.9/10 Location
  • 1,390 reviews 6.1/10 Room
  • 1,379 reviews 8/10 Service
  • 23 reviews 8.4/10 WiFi
  • 722 reviews 5.6/10 Comfort
  • 699 reviews 8.6/10 Breakfast
  • 548 reviews 7.2/10 Cleanliness
  • 396 reviews 5.5/10 Value

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