Dear Raymond Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our facilities, comfortable rooms, breakfast area, bar, and social spaces. It is especially rewarding to know that our team made a positive impression with their friendly and helpful service. We are also pleased that you appreciated our convenient location near Madrid Airport and the facilities available to make your journey easier and more comfortable. We hope to welcome you back to our hotel on your next visit to Madrid! Kind regards, Javier de Lucas Manager

Dear Lucca Thank you for sharing your feedback. We appreciate your suggestion regarding the minibar. While our rooms are designed to offer a comfortable and practical stay, we understand that having a minibar would be a convenient addition for our guests. We will take your comment into consideration. We hope to welcome you back again soon! Kind regards, Javier de Lucas Manager

Dear Guest, We would like to reassure you that the air conditioning system in our hotel is working perfectly. Following feedback from guests who felt too cold during the night, on Friday, October 9th, we decided to operate the air conditioning from 12 noon until midnight. We will monitor the situation to see whether this adjustment proves to be the right solution. During spring and autumn, when temperatures can fluctuate considerably throughout the day, it is particularly challenging to find a balance that suits everyone's personal comfort preferences. We sincerely apologize for any inconvenience you may have experienced and appreciate your understanding as we strive to provide the most comfortable environment possible for all our guests. Kind regards, Javier de Lucas Manager

Dear Lorraine Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations and that you were disappointed with the room size, the quality of the towels and our breakfast offering. We strive to provide a comfortable stay and good value for money, and we regret that we fell short of your expectations on this occasion. Your comments have been noted and will be shared with the relevant teams as part of our ongoing efforts to improve our services. We are, however, pleased to know that our team made a positive impression through their friendliness and service. We will be sure to share your kind words with them. Thank you again for your feedback. Kind regards, Javier de Lucas GM

Dear Jeffrey Thank you for your kind words regarding your recent stay. We appreciate your feedback about our room sizes, and we are pleased to hear that you found our hotel clean and our staff accommodating. We hope to welcome you back in the future. Best regards, ibis Madrid Aeropuerto Barajas

Dear Guest, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoy our breakfast, thanks for your loyalty. It is always a pleasure to welcome you, and we look forward to seeing you again on your next visit to Madrid. Have a great day Javier de Lucas Manager

Dear James L., Thank you for sharing your experience and for highlighting the cleanliness of our hotel, our proximity to the airport, and the friendliness of our team. We are sorry, however, that some aspects of the room did not meet your expectations. Our rooms are equipped according to the standard ibis concept and, therefore, water, coffee and tissues are not provided as standard in the rooms. Regarding towels, we provide the standard number according to the room type, and should a guest require additional towels, these can be requested from Reception at any time during their stay. We appreciate your comments, as they help us better understand our guests' expectations and continue improving our service. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience. Kind regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Dear David Thank you very much for your kind words and for choosing to stay with us once again. We are delighted to know that, as usual, you had another excellent stay and that everything was perfect and seamless. Your continued trust and loyalty mean a great deal to our entire team. We look forward to welcoming you back to the ibis Madrid Aeropuerto Barajas very soon! Warm regards, Javier de Lucas Manager

Dear Richard Thank you for your kind words regarding your comfortable stay. We are pleased to hear that you enjoyed the cleanliness of your room and had a great breakfast experience. Your feedback is greatly appreciated , thank you for sharing Javier de Lucas Director

Dear Guest, Thank you for sharing your experience. We are, however, surprised by some of the comments in your review and would like to clarify them. Regarding the baby cot, we would like to make it absolutely clear that the cot provided is a homologated model certified according to ISO 7175-1. Following your comments, we have inspected it carefully and can confirm that it is in perfect condition and fully suitable for use. We fully understand that you may not have liked the cot or found it comfortable, but this is very different from stating that it was unsafe. The safety of our youngest guests is something we take extremely seriously. Many members of our team are parents themselves, and we would never knowingly provide a cot that could pose a risk to a child. If you genuinely considered that your baby was in danger or had become trapped between the mattress and the cot sides, we would have expected you to contact Reception immediately so that we could inspect the situation and take any necessary action at that moment. Unfortunately, we were not given the opportunity to do so during your stay. We are also sorry that you were dissatisfied with your request for an additional pillow, the music in the lobby and the temperature of the food served in our restaurant. These are comments that we can certainly review with the relevant teams. We regret that your overall experience did not meet your expectations. Nevertheless, we stand by the safety standards and procedures applied at our hotel. We sincerely hope that your next stay, wherever you choose to stay, will be a pleasant one. Kind regards, Javier de Lucas Manager

Dear Isidre Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you found our customer service excellent and appreciated the comfort and cleanliness of our hotel. Your positive remarks motivate us to continue providing a great experience for all our guests. Have a great day Best regards, Javier de Lucas Manager

Dear Susan Thank you for taking the time to share your experience. We are sorry that, despite your previous emails requesting that both beds be prepared, only one bed was made up upon your arrival. We fully understand how inconvenient this must have been, particularly when travelling with your brother in a wheelchair. We are pleased, however, that our team was able to react quickly and offer you a different room so that the situation could be resolved without further delay. We will also review the communication process regarding special requests to ensure that these are properly followed up and communicated to our team before arrival. Thank you as well for highlighting the helpfulness of our staff. We truly appreciate your understanding and hope to have the opportunity to welcome you again under better circumstances. Kind regards, Javier de Lucas Manager

Dear Maurice Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our check-in process efficient and enjoyed the comfort of your room. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Have a wonderful week. Javier D. Lucas Director

Dear Joshua H. R., Thank you for your positive feedback. We are pleased to hear that our proximity to the airport met your needs during your stay. We strive to provide a convenient experience for our guests, and your comments are greatly appreciated. Kinds regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Dear Jerome B., Thank you for your positive feedback. We are pleased to hear that you found our location convenient for early morning flights and enjoyed our breakfast buffet starting at 4 AM. Your satisfaction is our priority. Best regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Dear Edgardo Thank you for your kind words regarding our attentive staff. We sincerely appreciate your positive feedback and are delighted that you had an excellent experience during your stay. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Javier de Lucas Director

Dear Samer A. A., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that our staff made a positive impression on you. Your feedback is greatly appreciated, as it encourages our team to continue providing excellent service. Have a great day Javier de Lucas Manager

Dear Sergio It seems it had been quite some time since your last visit to our hotel, and we are sorry to hear that some of the changes have not met your expectations. Regarding the airport shuttle, we would like to clarify that this service was discontinued six and a half years ago, so unfortunately it is not a recent change. Nevertheless, the hotel remains very well connected to both Madrid-Barajas Airport and the city centre. The Metro and bus stops are less than 10 minutes’ walk from the hotel, there is a taxi rank right outside our entrance, and we also have an Uber kiosk in the hotel lobby to make arranging transportation as easy as possible for our guests. As for the appearance of the hotel, we completed our renovation three years ago. We are sorry that the decoration and design did not suit your taste. The ceiling in the rooms is actually part of our design concept, featuring a cloud-filled sky intended to create a relaxing atmosphere and encourage rest. We understand that tastes and expectations can differ, and we regret that the changes made to the hotel did not provide the experience you were hoping for. Nevertheless, we appreciate you having stayed with us again and taking the time to share your impressions. Javier de Lucas Director

Dear Roy-Dennis E. O., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our location and found your experience to be positive from reception to checkout. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, ibis Madrid Aeropuerto Barajas