ibis Madrid Aeropuerto Barajas 2 stars

Customer review rating (ALL Rating) 4.4/5 2,085 reviews

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49 Avenida general, 28042 MADRID, Spain

Description

Hotel extras

  • Disfruta de nuestras habitaciones recien renovadas

  • New dining space open 24/7

  • Buffet breakfast open from 4am to 10am

  • Car access: Terminal 1 in 5 minutes; Terminal 4 in 10 minutes

  • T4 Public Transport: Metro 875 yds (1 stop) Bus 904 to 219 yds (4 stops)

Our accommodation(s)

Hotel location

ibis Madrid Aeropuerto Barajas

49 Avenida general
28042 MADRID
Spain

GPS:40.470229, -3.580663

Telephone
Fax +34 913 05 73 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

POPEAT RESTAURANT

Discover our newly renovated POPEAT restaurant and new menu. Open 24 hours; breakfast, snack, a la carte dinner, whether working or spending time with friends, the choice is yours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,085 reviews

TripAdvisor Rating  4.0/5  3,465 reviews

Customer review rating 5.0/5

C F. Solo - Confirmed reviews ALL

Excellent

Dear C f., We very much appreciate your comments regarding your stay at the ibis Madrid Aeropuerto Barajas. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jose Manuel Bernal Assistant Manager Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

Decent place

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Shower head would not stay in place. No hand towels. Room too hot. Not enough pillows.

Dear KRISTA I., Thank you for taking the time to tell us about your experience at the ibis Madrid Aeropuerto Barajas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm wondering if you contacted our front desk to fix those issues ; all of them easy to solve. Remember that we are really happy to improve your satisfaction Sincerely, Javier de Lucas

Noise

Customer review rating 3.0/5

C Business - Confirmed reviews ALL

Great proffesional staff but rooms very noise. Its not possible to rest

Buenos días Carlos Soy Javier, el director del hotel. Siento mucho que no haya podido descansar bien debido a ruidos. No es una de las quejas recurrentes de nuestros clientes , más bien nos califican de silencioso . Si tiene a bien aclareme cuales fueron esos ruidos para tratar de paliarlos si esta en nuestra mano. Le deseo buen fin de semana y le reitero mis disculpas. Un cordial saludo Javier de Lucas

Average

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It's a real Ibis. Without surprise

Dear MARCIO L., Thank you for taking the time to tell us about your experience at the ibis Madrid Aeropuerto Barajas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jose Manuel Bernal Adjunto de Direccion Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

It is good for being close to the airport

Customer review rating 3.5/5

Marian Solo - Confirmed reviews ALL

This is my 2nd Ibis Hotel experience, and I only stayed at this location for 1 night, at the end of my vacation. I had traveled this day from Malaga to Madrid, the day before needing to be at the airport the next morning to fly home. I found the hotel very clean, and the atmosphere was modern and lovely. They have a restaurant that is open most of the day (I believe from around 430am to midnight), as well as a coffee/drinks bar as well in the lobby. There are also a couple of video games near the bar. The restaurant and coffee/drinks bar are pay as you go. The lobby also had a decent sized computer monitor next to the elevators that had the current flight information available. I thought this was a really modern and excellent amenity. The staff were very friendly, helpful and kind. They assisted with determining what time I should come downstairs the next morning based on what time I needed to be at the airport and assured me that there would be plenty of taxis waiting to help me. When I went outside, just as promised, there were at least 4-5 taxies waiting for potential customers. My room while small was nice and comfortable. Unlike the other Ibis location earlier in my vacation, this one did not provide wash cloths with the towels. All in all my biggest complaint about this location is that despite having a microwave on premises, they do not allow the guests to use it, and the only exception is if someone needs to warm up a baby bottle. I had arrived with my own food, so need of the restaurant, but because they wouldn't let me use the microwave, I had to eat it cold. I would expect though, that different locations, and even different levels, whether Budget, Ibis, or Styles, would all have similar basic items available at all of them, including always providing washcloths and a microwave in the lounge area, available to guests. Not being able to access the microwave was very disappointing. I would stay here again if only needing for 1 night.

Dear MARIAN , Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location near the airport, as well as the cleanliness and modern atmosphere of our facilities. We take pride in knowing that you found our staff friendly and attentive and that our flight information service in the lobby was helpful to you. We regret that access to the microwave did not meet your expectations. We understand that having this option would have made your stay more comfortable, especially after a long day of travel. We will share your suggestion with our team to evaluate how we can improve in this area and provide an even better experience for our guests. Additionally, we appreciate your feedback regarding the towelettes. While this is not a standard item in our category of hotels, we will take your comments into consideration for future adjustments to the services we offer. We are thrilled to know that you would consider staying with us again, and we look forward to welcoming you back on your next visit. Best regards, Jose Manuel Bernal Adjunto de Direccion Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid

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Other web-users rate our hotel

  • 2,178 reviews 8.8/10 Location
  • 1,938 reviews 6.6/10 Room
  • 1,958 reviews 8.4/10 Service
  • 53 reviews 6.5/10 WiFi
  • 1,098 reviews 5.9/10 Comfort
  • 940 reviews 8/10 Breakfast
  • 768 reviews 7.9/10 Cleanliness
  • 571 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.