Novotel Paris Rueil Malmaison 4 stars

Customer review rating (ALL Rating) 4.2/5 940 reviews

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Novotel Paris Rueil Malmaison - Image 1
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21 Avenue Edouard Belin, 92500 RUEIL MALMAISON, France

Description

Hotel extras

  • Paid parking available

  • The Gourmet Bar offers simple and delicious dishes!

  • 14 rooms and 14,000 sq.ft. of modular spaces

  • We welcome cyclists

  • Our property is proud to have been awarded Green Key certification.

Our accommodation(s)

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Room 1

Hotel location

Novotel Paris Rueil Malmaison

21 Avenue Edouard Belin
92500 RUEIL MALMAISON
France

GPS:48.888335, 2.168289

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMENTBAR RESTAURANT

The freedom to rest as you like. Simple and tasty cuisine, healthy and balanced. Come spend a moment of escape in a place totally designed for the times at the Gourmet Bar. Check out our offers!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  940 reviews

Customer review rating 4.5/5

Christie B. Families - Confirmed reviews ALL

Dear Christie, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your comfortable stay, the service provided by our team and our convenient location. Our proximity to the RER A is indeed a great asset to easily discover Paris while enjoying the calm of Rueil-Malmaison. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family again soon for another pleasant stay. Marie Dunas-Bourguignon Front Office Manager

Customer review rating 3.0/5

Matthew D. Business - Confirmed reviews ALL

Dear Mr D., Thank you for taking the time to share your feedback following your stay. We are pleased to read that you appreciated the quality of our teams’ service, the cleanliness of the hotel, as well as the smooth check-in and check-out experience. We are sorry that the comfort of your room was affected by the high temperatures. We fully understand how this can impact sleep quality. Our hotel is equipped with a cooled air system rather than traditional air conditioning, which can unfortunately limit comfort during periods of extreme heat. We also take note of your comment regarding the Wi-Fi speed and will share it with the relevant teams for improvement. We hope to have the pleasure of welcoming you again under better conditions. Kind regards, Marie Dunas-Bourguignon Cheffe de Réception

Customer review rating 1.5/5

Marta G. B. Business - Confirmed reviews ALL

Dear Ms. G. B., Thank you for taking the time to share your feedback following your stay with us. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the room temperature. We understand how uncomfortable the exceptionally warm weather was during your stay. Our hotel is equipped with a cooled air system rather than traditional air conditioning, which means that moving you to another room would unfortunately not have improved the situation. We regret that the fan provided was not sufficient to ensure your comfort. We also appreciate your comments regarding the online check-in process and will share them with the relevant teams, as we know how important a smooth arrival experience is. Your feedback is very valuable to us and helps us continue improving the experience we offer our guests. We hope to have the opportunity to welcome you again and provide you with a much more enjoyable stay. Kind regards, Marie Dunas-Bourguignon Front Office Manager

Customer review rating 2.0/5

Gary I. Business - Confirmed reviews ALL

Dear Mr. I., Thank you for taking the time to share your feedback following your stay with us. I am sincerely sorry that your experience did not meet your expectations. I completely understand how frustrating it must have been to experience repeated issues with your room key. We did encounter a temporary technical problem with our key card system during your stay, and I truly regret the inconvenience this caused, as well as the feeling that your concerns were not fully acknowledged at check-out. I am also sorry that the exceptionally warm weather affected your comfort. Our hotel is equipped with a cooled air system rather than traditional air conditioning. Although fans were provided, we understand that this was not sufficient under these exceptional weather conditions. We have also taken note of your comments regarding the bar's opening hours during the World Cup. Feedback such as yours is invaluable and helps us continuously adapt our services to better meet our guests' expectations. Finally, I would like to thank you for highlighting the positive aspects of your stay, particularly our sustainability initiatives, the cleanliness of the hotel and the quality of our breakfast. We sincerely hope to have the opportunity to welcome you back and provide you with the experience you were expecting. Kind regards, Marie Dunas-Bourguignon Front Office Manager

Customer review rating 3.0/5

Lora J. Business - Confirmed reviews ALL

Dear Madam, Thank you for taking the time to share your feedback following your stay with us. We are sorry to read that your experience did not meet your expectations, particularly regarding the comfort of your room during the heatwave. We fully understand how important this is for a comfortable stay. Our hotel is equipped with a cooled air system rather than traditional air conditioning, which can unfortunately feel less effective during periods of extreme temperatures. We also take note of your comment regarding the room’s condition and the difficulty encountered when modifying your booking online. Your feedback has been shared with the relevant teams for review and improvement. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, Marie Dunas-Bourguignon Cheffe de Réception

Other web-users rate our hotel

  • 191 reviews 9/10 Location
  • 326 reviews 5.9/10 Room
  • 416 reviews 9/10 Service
  • 207 reviews 5/10 Comfort
  • 127 reviews 7.7/10 Breakfast
  • 103 reviews 8.3/10 Cleanliness

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