Novotel Paris Rueil Malmaison 4 stars

Customer review rating (ALL Rating) 4.2/5 965 reviews

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21 Avenue Edouard Belin, 92500 RUEIL MALMAISON, France

Description

Hotel extras

  • Paid parking available

  • The Gourmet Bar offers simple and delicious dishes!

  • 14 rooms and 14,000 sq.ft. of modular spaces

  • We welcome cyclists

  • A stone's throw from the banks of the Seine and 15 minutes from Paris

Our accommodation(s)

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Hotel location

Novotel Paris Rueil Malmaison

21 Avenue Edouard Belin
92500 RUEIL MALMAISON
France

GPS:48.888335, 2.168289

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GourmetBar Restaurant

The freedom to rest as you like. Simple and tasty cuisine, healthy and balanced. Come spend a moment of escape in a place totally designed for the times at the Gourmet Bar. Check out our offers!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  965 reviews

TripAdvisor Rating  4.0/5  569 reviews

Certificate of excellence 2023

NICE STAY

Customer review rating 4.0/5

Katerina K. Business - Confirmed reviews ALL

OK, THE ONLY THING IS THAT SOMETIMES THERE WAS NOICE AND THE SMELL OF SHEETS WAS NOT SO PLEASANT

Dear Katerina K., Thank you for your feedback! We sincerely apologize for the noise and the issue with the smell of the sheets. This is certainly not the experience we want to provide, and we will address these concerns with our team to ensure a more comfortable stay for our future guests. We hope to welcome you again soon and provide you with a more enjoyable experience Issam

Dusty rooms, poor breakfast, no back-up electricity, rude front desk staff

Customer review rating 2.0/5

Affan Business - Confirmed reviews ALL

I stayed at Novotel Rueil Malmaison from Nov 17-20. Front desk staff asked me to wait about 10 mins telling me that he is busy with something else. There was also only 1 Front Desk staff when I arrived around 10am. Being a Gold member, while I was upgraded to a better room, the room was quite dusty, especially the curtains. On my last day, I woke up to no electricity in the hotel. I came down the stairs 7 floors, only to find there is no hot breakfast because of lack of electricity. Naturally, I had to climb up 7 floors again. It took about 3 hours for the electricity to get back. All this is unacceptable for a 4 star hotel, especially as it is part of a big global chain. Additionally, on my invoice header, it shows Nov 19-20 which is inconsistent with the details below as I stayed from 3 nights from Nov 17-20.

Dear Affan Bin M., Thank you for sharing your detailed feedback. We're genuinely sorry to hear about the issues you encountered during your stay. Your experience is certainly not reflective of the standard we aim to provide, and we sincerely apologize for the inconveniences you faced. We regret the delay at check-in and the lack of staff availability at that time. This is not the service we strive for, and we will address this with our front desk team. As a Gold member, you should have received prompt and attentive service, and we apologize for falling short in this regard. The issues with the room cleanliness, especially the dust and curtains, are concerning, and we will make sure to bring this to the attention of our housekeeping team to ensure proper attention to detail in the future. We also deeply regret the power outage and the impact it had on your stay. We understand how frustrating it must have been to lose electricity and not have access to hot breakfast. While these types of situations can sometimes be out of our control, we are taking this feedback seriously and will review our procedures to ensure that we handle such events more effectively and minimize the disruption to our guests. Issam Finally, we apologize for the error on your invoice. This will be checked and corrected immediately to ensure accuracy. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you again and offer a much better experience.

NIce Location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Its good one , the hotel location was good and near to my office , its convenient for business trips ,but i have two comments : - There was no water bottles in the room . - There was only one iron and iron board for the full hotel , and i had to take my clothes and go to another floor and wait outside the ironing room if someone is using it , this totally unaccepted for a business hotels

Dear OMAR Mohamed e., Thank you for taking the time to tell us about your experience at the Novotel Paris Rueil-Malmaison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Habiba

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good stay as usual. Lack of a "minimum restaurant service " during WE is an issue

Bonjour Monsieur M., Thank you for the review you left on our hotel ! We are delighted that you enjoyed your stay. Indeed, as indicate in our websites - our restaurant is closed each weekend. However, a range of snacks, salads, sandwiches and jars are available at reception 24 hours a day, and we also have many restaurants around the hotel, but you can also order online from the usual delivery platforms. We hope to see you again very soon. TEAM of Novotel Paris Rueil-Malmaison To keep the contact : FACEBOOK : https://fr-fr.facebook.com/NovotelParisRueilMalmaison/ INSTAGRAM : https://www.instagram.com/novotelparisrueilmalmaison/

Modern hotel close to the station

Customer review rating 4.5/5

Caroline Families - Confirmed reviews ALL

The hotel was modern and clean with a well equipped room. It is very close to the RER station for travelling to Paris and also to the River Seine. The breakfast was excellent with a wide range of food including healthy options. Strangely they only had paper cups for hot drinks in the rooms and just one sachet of powdered milk. The room was also very warm.

Dear Caroline P.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Frédéric.

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Other web-users rate our hotel

  • 226 reviews 8.9/10 Location
  • 401 reviews 6.6/10 Room
  • 421 reviews 8.8/10 Service
  • 7 reviews 7.7/10 WiFi
  • 159 reviews 7.7/10 Breakfast
  • 135 reviews 8.4/10 Cleanliness
  • 49 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.