Novotel Paris Rueil Malmaison 4 stars

Customer review rating (ALL Rating) 4.2/5 1,048 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Paid parking available

  • The Gourmet Bar offers simple and delicious dishes!

  • 14 rooms and 14,000 sq.ft. of modular spaces

  • We welcome cyclists

  • A stone's throw from the banks of the Seine and 15 minutes from Paris

Our accommodation(s)

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Hotel location

Novotel Paris Rueil Malmaison

21 Avenue Edouard Belin
92500 RUEIL MALMAISON
France

GPS:48.888335, 2.168289

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GourmetBar Restaurant

The freedom to rest as you like. Simple and tasty cuisine, healthy and balanced. Come spend a moment of escape in a place totally designed for the times at the Gourmet Bar. Check out our offers!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,048 reviews

TripAdvisor Rating  4.0/5  564 reviews

Certificate of excellence 2023

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

inspection of the room by the staff with the explanation of a non-functioning safe - they broke into the room without warning

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel Paris Rueil-Malmaison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We had to fix the safe in your room. We apologized and offered you a drink at the bar for the inconvenience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Issam OUFILAL Front Office Manager

Below expectations

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

No food service at arrival on Sunday evening and room heating system inoperative

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Habiba

I’ll avoid using Novotel ever again

Customer review rating 0.5/5

Nick S. Business - Confirmed reviews ALL

Your hotel arbitrarily decided to charge me as if I had an infant with me. Therefore it piled all kinds of unpredictable charges. When I reserved the room, I was told I’ll be expected to pay $65 in taxes. For unknown reasons, it turned out to be 145 euros. When I tried to discuss that with the front desk guy, I was rudely informed that if I have complaints, I should talk to someone else. Furthermore, he said someone will call me. Nobody did. In the room, there was a baby crib. Again, it was a business trip -> NO INFANTS. To add insult to injury, the same guy called me a taxi for the airport and somehow he got the biggest scammer driver in Paris who overcharged me a lot and gave me some bogus receipt that will probably not get reimbursed by my company. Overall, it was a 4th World (not even a 3rd world) experience.

I WOULD AVOID THIS HOTEL LIKE THE PLAGUE

TripAdvisor rating 1.0/5

A2833SGnicks Business - TripAdvisor review

The worst 3rd world experience. They overcharged me and when I tried to discuss the charges they all playing the run around game. Charged me for an infant in the room. I didn’t have a kid with me. (Like a 100 euros difference in taxes and fees) When I was leaving and asked for a taxi, the front desk guy called, what it seems the biggest taxi scammer in Paris. The guy overcharged me like 25 euros for the trip, blatantly claiming wrong mileage. My advice: AVOID THIS HOTEL LIKE THE PLAGUE If you make the mistake to book this hotel: 1. USE UBER….Don’t rely on them calling you a taxi (unless you have tons of extra euros to spend) 2. Check your invoice and question them on every single bogus charge you see. 3. Check carefully whether they have pulled a fast one with adding more people to your room just to charge you more. Overall, I’m disappointed in you, Novotel. You really added a very bad aftertaste to this trip. I’ll NEVER EVER book with you anymore. Your chain doesn’t exist to me anymore.

Good services

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff at front desk are very helpful. The waiters proactively to give a hand when they find me looks for something. Clean and tidy.

Dear Mei Fang Ms K. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Frédéric.

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Other web-users rate our hotel

  • 269 reviews 8.9/10 Location
  • 468 reviews 6.5/10 Room
  • 462 reviews 8.4/10 Service
  • 7 reviews 7.7/10 WiFi
  • 198 reviews 8.4/10 Breakfast
  • 167 reviews 8.8/10 Cleanliness
  • 51 reviews 4.8/10 Amenities

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