Novotel Paris Rueil Malmaison 4 stars

Customer review rating (ALL Rating) 4.2/5 1,000 reviews

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Novotel Paris Rueil Malmaison - Image 1
Novotel Paris Rueil Malmaison - Image 2
Novotel Paris Rueil Malmaison - Image 3
Novotel Paris Rueil Malmaison - Image 4
21 Avenue Edouard Belin, 92500 RUEIL MALMAISON, France

Description

Hotel extras

  • Paid parking available

  • The Gourmet Bar offers simple and delicious dishes!

  • 14 rooms and 14,000 sq.ft. of modular spaces

  • We welcome cyclists

  • Our property is proud to have been awarded Green Key certification.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Family Classic Room with 1 double bed and 1 double sofa bed

Photo out of - Family Classic Room with 1 double bed and 1 double sofa bed

Work & relax in serenity. The classic room combines modern décor, ergonomics and technical equipment. Enjoy an adjustable desktop, high-speed WIFI for more comfort. Separate toilets and bathrooms.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double sofa bed(s) x1

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double sofa bed(s) and 2 x Twin bed(s)
See availabilities

Extras include free high-speed WIFI, TV, docking station, bathrobe and slippers, bath products, coffee by Nespresso, and free mini-bar. Located on the 7th floor.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Work and relax with ease. The Classic Room blends modern décor, ergonomics and comfort: free high-speed WIFI, smart TV, adaptable desk, bathroom with separate WC.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

The Classic PRM room blends modern décor, ergonomics and mod-cons: adaptable desk, high-speed WIFI, smart TV, bathroom with separate WC.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Vast, designer, the Suite has a bedroom, lounge & bathroom facilities & separate toilets. Quality welcome and service: bathrobes and slippers, hospitality & wellness products, Nespresso, free minibar.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen
  • PDP screen - Plasma display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Paris Rueil Malmaison

21 Avenue Edouard Belin
92500 RUEIL MALMAISON
France

GPS:48.888335, 2.168289

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 118 rooms
  • 4 rooms for people with reduced mobility
  • 11 family rooms
  • One connecting room
  • 118 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Pressing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Boutiques/shopping

Boutique Gourmande

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

20 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Video game area
  • Play area
  • Children''s TV Channels

Well-being

Novotel Fitness

  • On site

Sports and leisure

Gymnastics course

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Tennis

  • Nearby

Golf

  • Nearby

Football

  • Nearby

Squash court

  • Nearby

Gym

  • Nearby

Karting

  • Nearby

Jogging track

  • Nearby

Horseback riding

  • Nearby

Dart board

  • On site
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 18.00 € 18 EUR Per day

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

GOURMENTBAR RESTAURANT

Photo out of - GOURMENTBAR RESTAURANT

The freedom to rest as you like. Simple and tasty cuisine, healthy and balanced. Come spend a moment of escape in a place totally designed for the times at the Gourmet Bar. Check out our offers!

Cooking style
French
Chef name
Frédéric LEPAGE
Accessibility
Accessible service
21 Avenue Edouard Belin, 92500 Rueil Malmaison, France
Telephone +33 1 47 16 60 11
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • ApĂ©ritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The freedom to rest as you like. Simple and tasty cuisine, healthy and balanced. Come spend a moment of escape in a place totally designed for the times at the Gourmet Bar. Check out our offers!

Book

BOUTIQUE GOURMANDE

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

The Boutique Gourmande offers 24/7 quick and simple meals that combine flavors and nutritional balance; self-service for all your sweet/savory cravings and cold drinks at any time of day.

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,000 reviews

Customer review rating 4.5/5

Thornburg T. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Habiba

Customer review rating 3.5/5

R. M. R. Business - Confirmed reviews ALL

Dear R. M. R., We very much appreciate your comments regarding your stay at the Novotel Paris Rueil Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Habiba

Customer review rating 3.5/5

Christine F. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Guillaume M. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your experience with us. We are delighted to hear that you appreciated the cleanliness of our hotel, its convenient location next to the RER A station, and our breakfast buffet. We also appreciate your feedback regarding access to the indoor parking. We understand that the access can be a little inconvenient, especially when travelling with luggage, and we apologise for any discomfort this may have caused. Your comments are valuable to us as we continuously strive to improve our guests' experience. We hope to have the pleasure of welcoming you back on your next visit! Kind regards, The Management Team

Customer review rating 2.5/5

Mohan C. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Habiba

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Habiba

Customer review rating 3.5/5

R. M. R. Business - Confirmed reviews ALL

it was my last time at the Rueil hotel, as our business will relocate.

Dear R. M. R., We very much appreciate your comments regarding your stay at the Novotel Paris Rueil Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Habiba

Customer review rating 3.5/5

Christine F. Business - Confirmed reviews ALL

It would be nice to be able to get just coffee and not be charged for an entire breakfast

Customer review rating 4.5/5

Guillaume M. Families - Confirmed reviews ALL

Very clean and well located next to the RER A station. Good breakfast buffet. Indoor parking access is not direct and a bit complicated with luggages.

Dear Guest, Thank you very much for sharing your experience with us. We are delighted to hear that you appreciated the cleanliness of our hotel, its convenient location next to the RER A station, and our breakfast buffet. We also appreciate your feedback regarding access to the indoor parking. We understand that the access can be a little inconvenient, especially when travelling with luggage, and we apologise for any discomfort this may have caused. Your comments are valuable to us as we continuously strive to improve our guests' experience. We hope to have the pleasure of welcoming you back on your next visit! Kind regards, The Management Team

Customer review rating 2.5/5

Mohan C. Business - Confirmed reviews ALL

While reception desk was helpful and friendly, my issue with the shower flooding water all over the bathroom was not solved. Quite expensive room rates compared to the living standards (water drain problem, airco too cold, old airco system, ...).

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Habiba

Customer review rating 4.0/5

Nathalie L. Business - Confirmed reviews ALL

OK

Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, nos salutations distinguées.

Customer review rating 3.0/5

Dominic B. Families - Confirmed reviews ALL

The hotel was very to get to and very easy to get into town from. Friendly staff at reception and really fast and efficient housekeeping. Sadly, the bar and restaurant were closed all three nights we were there - which was really annoying and something that we weren't informed about again. I even emailed the reception to ask about this and never got a reply. There is no air conditioning in the rooms - they were very prompt at bringing up a fan, but I wouldn't stay here in summer. The gym was ok, but there were no weights and there was a bad smell coming from the gym bathroom.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Rueil-Malmaison. We are delighted to hear that you appreciated our convenient location, the friendliness of our reception team and the efficiency of our housekeeping staff. Your kind words are greatly appreciated. However, we are sorry that certain aspects of your stay did not fully meet your expectations. Regarding our bar and restaurant, these facilities are closed on weekends due to lower occupancy levels during this period. We understand how disappointing this may have been, and we apologise if this information was not sufficiently clear before or during your stay. Information regarding our opening hours is displayed at reception and in our lifts. We also offer a selection of snacks and refreshments in our shop located at reception, and several restaurants are within a five-minute walk along the Seine riverbanks, offering alternative dining options nearby. We are particularly sorry that your email to reception went unanswered. We understand the importance of timely communication and sincerely apologise for this oversight. With regard to the room temperature, our hotel is equipped with a fresh-air cooling system rather than conventional air conditioning. While we are pleased that our team was able to promptly provide you with a fan, we understand that this may not have provided the level of comfort you expected, especially during warmer weather. We have also taken note of your comments regarding the gym facilities, the lack of weights and the unpleasant smell in the gym bathroom. Please accept our apologies for these shortcomings. Your feedback will be shared with the relevant teams for review and follow-up. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Kind regards, The Management Team Novotel Rueil-Malmaison

Customer review rating 3.5/5

Lisa A. Friends - Confirmed reviews ALL

Disappointed that no restaurant or bar open over the weekend - especially as we were in Paris for a celebration. Asked for more pillows as only 4 between 3 of us in our room. Reception said none available? No air con in room

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your stay did not meet your expectations, especially as you were visiting Paris for a special celebration. We understand your disappointment regarding the restaurant and bar being closed over the weekend, as well as the inconvenience of not being able to provide additional pillows. We also regret that the room's comfort, particularly regarding the air conditioning, did not meet your expectations. Your feedback is important to us and helps us identify areas where we can improve our guests’ experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Kind regards

Customer review rating 2.5/5

David J. Business - Confirmed reviews ALL

Triangular rug. Damaged rug. Mold in the shower. All towel racks crooked. Noisy rooms.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Habiba

Customer review rating 5.0/5

Adriana B. Families - Confirmed reviews ALL

I enjoy my days

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team NOVOTEL PARIS RUEIL MALMAISON

Customer review rating 4.0/5

Saeeda T. Families - Confirmed reviews ALL

We had a lovely time at Novotel the suite was great size for three children.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cathy DOEHR General Manager

Customer review rating 4.0/5

Allan D. Business - Confirmed reviews ALL

room was fine, lack of airconditionign was not expected, referbishment under way on arrival so no food. - No notice, otherewise was fine.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Habiba

Customer review rating 5.0/5

Basel I. Families - Confirmed reviews ALL

Very close to everywhere, comfortable and very nice staff. Breakfast was very varied especially for kids. Room totally clean and big even after I entered my room reception called me and asked if I liked my room and if it was good. I wish if I had more days to stay but will come back definitely.

Dear Basel I., We very much appreciate your comments regarding your stay at the Novotel Paris Rueil Malmaison. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence

Customer review rating 2.5/5

Arsen T. Families - Confirmed reviews ALL

Hello, we had a terrible experience at your hotel in Paris. We arrived in the evening and were greeted by a rude guy who didn't want to work at all. We asked him for help, but he said no, do it yourself. We asked where we could get trolleys, but he simply said there, and I looked for them myself. He also gave us false information. We asked for an iron, to which he replied, "We don't have one, call in the morning, my colleague will figure something out." Then we learned that you have a whole ironing room. We asked about parking and how to pay for it, and he simply said, "You pay there yourself, I don't know anything about it." 🤷🏻‍♀️ In the morning, we learned that you need to give your card at reception, and they'll exchange it for you, and then pay after check-out. We had been flying for 12 hours, were very tired, and it was unpleasant to be treated this way; he was talking nonsense. We disliked this experience and the conversation with him so much that we thought about moving out the next day, but then we found out that this man was a contractor.

Customer review rating 4.5/5

Qurat U. A. S. Families - Confirmed reviews ALL

Excellent hospitality. I have stayed twice and both times the front desk staff has been Excellent and exceptionally responsive to all my my needs. Went above and beyond . Would have been a complete 10/10 if the rooms had central AC and an iron in the room .

Dear Sir, Thank you for taking the time to answer our questionnaire. Indeed, only the experience of our guests allows us to evaluate and correct our services. We very much appreciate your comments regarding your stay at the Novotel Paris Rueil Malmaison. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence

Customer review rating 3.0/5

Craig D. Families - Confirmed reviews ALL

The staff were friendly and room was clean. We had no hot water for nearly 3 days, so had to have cold showers and had to buy bottled water as it was brown coming out of the taps at some points during that time. (When asked staff explained they had plumbers working on it). Breakfast was beautiful and highly recommend booking it as part of your stay. Unfortunately we booked for 2 adults and 2 children and were promised a family room however we ended up all squeezed in 1 room with a queen sized bed and fold out couch.

Dear Craig, Thank you for taking the time to share your feedback following your stay. We are pleased to read that you appreciated the friendliness of our team, the cleanliness of your room and the quality of our breakfast. We sincerely apologize for the temporary hot water interruption you experienced during your stay. Although the issue lasted approximately 24 hours while emergency plumbing works were being carried out, we fully understand the inconvenience this caused and appreciate your patience while our teams worked to restore the service as quickly as possible. Regarding your accommodation, you were allocated one of our Family Rooms, which is designed to accommodate two adults and two children with a queen-size bed and a sofa bed. We are sorry if this did not match your expectations, particularly if you were anticipating two separate bedrooms. We appreciate your comments, as they help us improve both our communication and our guests' experience. Kind regards, Marie Dunas Bourguignon Front Office Manager

Customer review rating 3.0/5

Akhil T. P. Business - Confirmed reviews ALL

The AC doesnt work and had trouble with night checkout which delayed the taxi even after prior intimation.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope to see you again very soon and provide you with a better experience at the Novotel Rueil-Malmaison. Sincerely, Team NOVOTEL PARIS RUEIL MALMAISON

Customer review rating 3.0/5

Faisel M. Families - Confirmed reviews ALL

They took double the city tax. No one can speak english. Ac was not working

Dear Faisel M., Thank you for taking the time to tell us about your experience at the Novotel Paris Rueil Malmaison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team NOVOTEL PARIS RUEIL MALMAISON

Customer review rating 4.5/5

Christie B. Families - Confirmed reviews ALL

Very convenient and comfortable. Great service and very well connected. RER A is less than a minute away which makes it very easy and fast to reach the center of paris.

Dear Christie, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your comfortable stay, the service provided by our team and our convenient location. Our proximity to the RER A is indeed a great asset to easily discover Paris while enjoying the calm of Rueil-Malmaison. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family again soon for another pleasant stay. Marie Dunas-Bourguignon Front Office Manager

Customer review rating 3.0/5

Matthew D. Business - Confirmed reviews ALL

Very hot room and hard to sleep

Dear Mr D., Thank you for taking the time to share your feedback following your stay. We are pleased to read that you appreciated the quality of our teams’ service, the cleanliness of the hotel, as well as the smooth check-in and check-out experience. We are sorry that the comfort of your room was affected by the high temperatures. We fully understand how this can impact sleep quality. Our hotel is equipped with a cooled air system rather than traditional air conditioning, which can unfortunately limit comfort during periods of extreme heat. We also take note of your comment regarding the Wi-Fi speed and will share it with the relevant teams for improvement. We hope to have the pleasure of welcoming you again under better conditions. Kind regards, Marie Dunas-Bourguignon Cheffe de Réception

Other web-users rate our hotel

  • 216 reviews 9.1/10 Location
  • 366 reviews 5.8/10 Room
  • 404 reviews 9.1/10 Service
  • 242 reviews 5/10 Comfort
  • 136 reviews 8/10 Breakfast
  • 123 reviews 8.5/10 Cleanliness
  • 93 reviews 4.6/10 Food
  • 68 reviews 5.9/10 Vibe

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