Novotel Paris Rueil Malmaison

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Novotel Paris Rueil Malmaison 4 stars

Customer review rating (ALL Rating) 4.5/5 668 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Hotel certified ALLSAFE by Bureau Veritas

  • Enjoy simple, delicious dishes in the homely setting of the Gourmet Bar.

  • 14 rooms, 1,300 m2 of modular spaces, conference hall for 200 people

  • Comfortable rooms with fiber WIFI, spacious, personal children's welcome

  • Close to the banks of the Seine, 15 minutes from Paris, Porte Maillot

Hotel location

Novotel Paris Rueil Malmaison

21 Avenue Edouard Belin
92500 RUEIL MALMAISON
France

Telephone +33 1 47 16 60 60

Fax +33 1 47 51 09 29

Contact email

  • RATP:  158 RUEIL MALMAISON

  • NOVOTEL RUEIL MALMAISON:  RER A RUEIL MALMAISON

  • RUEIL MALMAISON - RER A:  RER A RUEIL MALMAISON

  • By plane

    PARIS ORLY At 30km / 18 miles

  • By plane

    ROISSY CDG At 35km / 21 miles

  • By car

    AUTOROUTE A 14 At 0km / 0 miles

  • By car

    AUTOROUTE A 86 At 0km / 0 miles

  • By train

    LA DEFENSE At 8km / 5 miles

  • By train

    NANTERRE UNIVERSITE At 5km / 3 miles

  • By train

    RER A RUEIL MALMAISON At 0km / 0 miles

GPS:48.888335, 2.168289

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GourmetBar Restaurant

The freedom to rest as you like. Simple and tasty cuisine, healthy and balanced. Come spend a moment of escape in a place totally designed for the times at the Gourmet Bar. Check out our offers!

Our accommodation(s)

Spacious, modern and perfectly flexible, the Novotel bedroom is a real living area, and adapts to all needs. All Novotel Paris Rueil Malmaison rooms are an average of 23 m². All our rooms are equipped with separate toilets and bathrooms. When choosing an Executive Room, enjoy the bathrobe, slippers, a Nespresso machine made available and various hospitality products.

Our guest reviews

Our guest reviews for
Novotel Paris Rueil Malmaison

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  668 reviews

TripAdvisor Rating  4.0/5  527 reviews

Good stay close to RER

Customer review rating 3.5/5

Eric H. Families - Confirmed reviews ALL

We had room 410. Overall experience was oke, however the sofa bed was by far too soft and my daughter felt that metal was sticking in her back. So we put two matrasses on each other.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Habiba

Poor Welcome and payment issues

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I was waiting 10 mins for the check in , only one person available on the desk! For the check out, I could pay with my credit card due to the payment system of the Hotel was down. I have not received the invoice as promised by the lobby's staff.

Monsieur R., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Paris Rueil-Malmaison. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Suite à nos échanges par téléphone, je vous confirme que nous venons de vous transmettre votre facture. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. FARNAULT Sandrine Chef de réception

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It was ok

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Frédéric.

Ok stay

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

2 nights spent there, check in and check out slow and inefficient

great location for the office and comfortable room

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very satisfied, online check in process easy and very efficient way of checking in

Dear janis T., We very much appreciate your comments regarding your stay at the Novotel Paris Rueil-Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flavien

Very good in many aspects including location, service etc

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good and thanks

Dear Mostafa B., We very much appreciate your comments regarding your stay at the Novotel Paris Rueil-Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flavien

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Average

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Paris Rueil-Malmaison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flavien

Customer review rating 0.5/5

Stupid L. S. Solo - Confirmed reviews ALL

How dare you send several email for your support s.?

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Magne Responsable Technique Novotel Rueil Malmaison

Well located but tired and limited

Customer review rating 1.5/5

Jason Business - Confirmed reviews ALL

The hotel was well located for my needs with a comfy enough bed. Unfortunately, the hotel is very tired looking and in urgent need of updating, the menu is highly limited and the wine selection leaves plenty to be desired for a hotel in France. I will look elsewhere before booking again.

Dear Jason D., Thank you for taking the time to tell us about your experience at the Novotel Paris Rueil-Malmaison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magne Responsable Technique Novotel Rueil Malmaison

large degradation of quality of the room of a 4 stars hotel to a level of a 3 stars hotel...

Customer review rating 2.0/5

Zita P. Business - Confirmed reviews ALL

No more traditional soap available in the bathroom, nor "apres shampooing". All is now in fixed bottles like in a 3 star Ibis - what is the difference??? hairdryer that is fixed on the wall fallen into 2 pieces...

Dear Zita P. Thank you for taking the time to tell us about your experience at the Caesar Park Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Caesar Park, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Habiba

professional stay

Customer review rating 4.0/5

Gg O. T. M. Business - Confirmed reviews ALL

Efficient people who took care of me. I've felt recognized and valuated as always. Thanks

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Habiba

functional, well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

- -

Bonjour Monsieur B., Thank you for the review you left on our hotel ! We hope to see you again very soon. Novotel Paris Rueil-Malmaison Love You! Anthony For the TEAM of Novotel Paris Rueil-Malmaison To keep the contact : FACEBOOK : https://fr-fr.facebook.com/NovotelParisRueilMalmaison/ INSTAGRAM : https://www.instagram.com/novotelparisrueilmalmaison/

good stay-lovely staff

Customer review rating 5.0/5

P. Families - Confirmed reviews ALL

hotel is nice and clean-lovely and helpful staff

Dear Hormoz P., We very much appreciate your comments regarding your stay at the Novotel Paris Rueil-Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magne Responsable Technique Novotel Rueil Malmaison

Nice room and good breakfast

TripAdvisor rating 4.0/5

rpisani Business - TripAdvisor review

This is an expensive hotel for the location, but the service, room and breakfast are good. Only issue is probably the elevators are not really sufficent for this hotel. Every time I wanted to use them it was at least a 5 min wait and they are very small.

We thank you for your comment and please accept our apologies regarding the inconvenience that occurred during your stay especially regarding the elevator. We hope to welcome you again as a client Novotel. Best regards

Very friendly Staff

TripAdvisor rating 4.0/5

Storyteller777934 Business - TripAdvisor review

The staff is very friendly and helpful. You feel welcome and the facilities are all very good. The breakfast buffet is delicious and very well balanced. All in all an experience, that I would be happy to y share with friends and colleges.

Novotel Rueil Malmaison

TripAdvisor rating 3.0/5

170reinierv Business - TripAdvisor review

Public spaces (reception, lifts, hall ways) are not very clean....rooms is spacious and modern. View on the motorway but building is well isolated so quiet inside. Service is friendly but average Overall, won't go back here...

Dear "170reinierv", Thank you for taking the time to tell us about your experience at the Novotel Paris Rueil Malmaison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Overnight Stop

TripAdvisor rating 4.0/5

Mightyfox_10 Families - TripAdvisor review

Generally decent hotel. The welcome was customarily warm and the overall quality was good. There were a couple of areas for improvement: 1) the room wasn't as clean as it should be and clearly hadn't been dusted for a while. 2) we paid for the 'executive' upgrade, but two of the nespresso capsules had already been used and there were no cups. 3) One small bottle of water between four was also disappointing. 4) There were no shower capsules provided. Having paid extra, this all left me slightly disappointed, but the hotel is still a good one and the overall service was decent. I'm not sure I'd bother upgrading again though.

Dear Client: Thank you for taking the time to tell us about your experience at the Novotel Paris Rueil Malmaison. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

one night very good stay business hotel

TripAdvisor rating 4.0/5

ced1983 Business - TripAdvisor review

good hotel for business stay, direct link (RER/ bus) to city center nice amenities, small gym but empty anyhow, so why make it bigger? Room of a very decent size, certainly for Paris! truly recommend this hotel for business stay (it's not glamorous paris, but very good for business!)

Dear ced1983, Many thanks for sharing with us your nice feedback ! We are glad to hear that your experience has met your expectations, We are looking forward to welcom you soon. Rayane GHAMRI

Nice place to stay for a business trip

TripAdvisor rating 4.0/5

Faban66 Business - TripAdvisor review

I was in Paris for business and I choose this hotel because it is in a walking distance from my office. I'm always very happy to stay at Novotel because the rooms are extremely clean, perfectly equipped and very quiet. The wireless connection is exceeding expectations and this can really make the difference when you travel for business. I also want to remark that staff is very firendly and helping.

Great Hotel and Staff

TripAdvisor rating 5.0/5

triptaker704 Business - TripAdvisor review

If you need to be in the "suburbs" of Paris - this is a great choice for a hotel. The lobby/bar/restaurant are open and easy to work in. The "gym" is small but has nice equipment. The rooms are a nice size and well appointed. The staff is accommodating. I arrived at 11:00 a.m. from the US and needed to shower before a meeting and they were very accommodating - found me a room right away!

Dear triptaker704, I would like to sincerely thank you for the detailed comments regarding your stay. I do hope it will make readers want to come to the hotel. As you mentioned our teams are always trying to improve themselves to offer the best services. We are glad to hear that we were able satisfy your request. We are looking forward to seeing you back at Novotel Paris Rueil Malmaison ! Rayane GHAMRI Assistant Front Office Manager

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