Novotel Paris Rueil Malmaison 4 stars

Customer review rating (ALL Rating) 4.2/5 896 reviews

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Description

Hotel extras

  • Paid parking available

  • The Gourmet Bar offers simple and delicious dishes!

  • 14 rooms and 14,000 sq.ft. of modular spaces

  • We welcome cyclists

Our accommodation(s)

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Hotel location

Novotel Paris Rueil Malmaison

21 Avenue Edouard Belin
92500 RUEIL MALMAISON
France

GPS:48.888335, 2.168289

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMENTBAR RESTAURANT

The freedom to rest as you like. Simple and tasty cuisine, healthy and balanced. Come spend a moment of escape in a place totally designed for the times at the Gourmet Bar. Check out our offers!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  896 reviews

Customer review rating 5.0/5

D V. A. -. V. D. M. Families - Confirmed reviews ALL

It's the second time we stayed here to visit Paris, the Metro station is near. Rooms are clean and the employees are very friendly and helpful.

Customer review rating 2.5/5

P. P. Business - Confirmed reviews ALL

On my arrival, I was not greeted as I should have been due to loyalty status (no beverage from the house as well). The room was extremely cold. The heating system was not running. I had to request several times to the reception to provide support and finally I received a radiator, but this one was not working properly as well. The overall attitude of NOVOTEL employees was like "we, the guests were bothering them" and why should we dare. The meetings room where I had the training was cold as in the whole hotel, and after we insisted third day the heating system was turned on. Really, I was expected more.

Customer review rating 4.0/5

Patrick M. T. Couples - Confirmed reviews ALL

All right.

Customer review rating 2.0/5

Carolina M. Business - Confirmed reviews ALL

The drain in the wash basin was clogged which filled the room with a bad smell and made the experience of washing hands or brushing teeth a very unpleasant one. I ordered room service at 18:15 as was tired and had no lunch, but had to wait until 7pm for the staff to take my order. After a normal wait period, the order sent was not what I had ordered. Even though it was corrected fast, it meant waiting longer to have food. I could've walked to a near restaurant instead of waiting for nearly two hours to have food.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Habiba

Customer review rating 3.5/5

Heinerich H. Business - Confirmed reviews ALL

Positives: room, bar, general service Négatives: noise (room 501 - elevator), too hot in room

Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Nous sommes heureux de vous informer que le souci concernant le chauffage est désormais résolu. Dans l'attente du plaisir de vous accueillir de nouveau au Novotel Paris Rueil-Malmaison, Recevez nos meilleures salutations

Other web-users rate our hotel

  • 200 reviews 8.9/10 Location
  • 336 reviews 6.1/10 Room
  • 430 reviews 9/10 Service
  • 5 reviews 5.6/10 WiFi
  • 137 reviews 7.8/10 Breakfast
  • 110 reviews 8.5/10 Cleanliness
  • 44 reviews 4.9/10 Amenities

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