Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,297 reviews

ALLSAFE approved hotel

Information message

Mercure Hotel Kaiserhof Frankfurt City Center
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+ 22 Services

Hotel extras

  • An ALLSAFE certified hotel

  • DEHOGA 4 star superior classification

  • Smart tablet in all rooms with digital concierge & international newspapers

  • All 106 rooms are fully air-conditioned and modernly equipped

  • 8 new conference rooms with modern ventilation & presentation technology.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
60329 frankfurt am main

Fax: (+49)69/25617919

Check-in from 15h00

Check out up to 12h00




  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS:50.10827, 8.667662

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Our accommodation(s)

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All 106 non-smoking rooms are fully air-conditioned, feature free WIFI and a tablet PC for maximum individuality. Children up to age 12 stay for free in their parents' room. Baby cots are free of charge.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 150

  • Maximum capacity: 110 people

Find out more

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,297 reviews

TripAdvisor Rating 4.0/5

417 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good stay.

Customer review rating 5.0/5

Sameh T. Solo - 17/12/2021 Confirmed reviews ALL

Friendly, very helpful, kind Staff. Highly cleanness. Filling like my home. The breakfast is excellent.

Excellent, clean and great location.

Customer review rating 5.0/5

David T. Couples - 23/11/2021 Confirmed reviews ALL

Highly satisfied with our stay at the hotel. Large room, large bathroom, very clean room, quiet and great location of only 5 mins from Frankfurt railway station

Good but not best

TripAdvisor rating 3.0/5

AsmaaHussein81 22/11/2021 TripAdvisor review

The hotel had a great location and excellent breakfast. But my room was near Main Street so I wasn’t able to sleep well cause of the noise in the street . Also people was making noise in the upper floor like pulling chairs. Housekeeping was not great . No refill of tea, nespresso capsules and sugar

Location and staff

Customer review rating 5.0/5

Stein W. S. Couples - 18/11/2021 Confirmed reviews ALL

Overall good. Rooms are a bit small for two people and two suitcases!

Scariest Accor Hotel I have ever stayed

TripAdvisor rating 3.0/5

Wilson F 13/11/2021 TripAdvisor review

The hotel is located in one of the seediest zones of Frankfurt near by the train station. Strip clubs, casinos, bars are plentiful. So are drunkards, homeless beggars and ladies of the night. Standing outside the hotel, I was accosted several time for money and for sex. Definitely not a hotel for families traveling with children

Fine hotel in shady neighborhood

Customer review rating 4.5/5

Koen Solo - 19/10/2021 Confirmed reviews ALL

The Mercure Hotel Kaiserhof Frankfurt City Center is an excellent place to stay in Frankfurt. It’s one disadvantage, the dubious neighbourhood it is in, is also an asset: you are really close to Frankfurt central station. Once inside the hotel everything is just fine.

Convenient and comfortable

Customer review rating 5.0/5

Anna Couples - 26/09/2021 Confirmed reviews ALL

Great place! Convenient location, comfortable rooms, friendly and helpful staff. Rooms are spacious, clean and well equipped.

Location. Staff. Breakfast

Customer review rating 4.5/5

Stein W. S. Families - 11/09/2021 Confirmed reviews ALL

All good, but had a small room and the cleaner was quite New in his job

Very good value

TripAdvisor rating 4.0/5

Chrisinder 07/09/2021 TripAdvisor review

Located a brief walk from the main Central Station on the Kaiserstraße with small restaurants and shops a friendly welcome to an ideal overnight stop within walking distance to the Zeil as major shopping area. Rooms are small but functional and do not lack anything including a coffeemaking machine and a large bottle of sparkling water. Excellent breakfast including fresh orange juice in a relaxed setting. To mention are the friendly and helpful reception staff.

well located

Customer review rating 4.5/5

Sanjeev M. Business - 03/09/2021 Confirmed reviews ALL

Very satisfactory experience.

Friendly staff but not the best location

Customer review rating 3.0/5

Chris Couples - 21/08/2021 Confirmed reviews ALL

Noisy rooms, weird access to the garage (opposite site of the hotel in a one way street), no bar

Good stay in the middle

Customer review rating 5.0/5

Anonymous Friends - 01/08/2021 Confirmed reviews ALL

I enjoyed my stay in FRA. The Hotel is between Hauptbahnhof and shopping centre. Lots of bars, restaurants around. The Hotel is very clean and quiet. I enjoyed it.

Good location. Good staff.

Customer review rating 4.5/5

Stein W. S. Families - 31/07/2021 Confirmed reviews ALL

Stayed several times and will be back; location is great, breakfast is good and the staff are nice and professional. Closed bar is negative

Peu de choix

Customer review rating 3.5/5

Meyer B. Couples - 20/07/2021 Confirmed reviews ALL

Checking in one person. No priority to platinium member. The welcome to mercure was cold. Room very clean and pleasant.

Good location. Nice room. Good service. Excellent breakfast

Customer review rating 5.0/5

Stein W. S. Business - 18/06/2021 Confirmed reviews ALL

Overall just super

Very bad the location

Customer review rating 2.5/5

Rafa G. Business - 14/06/2021 Confirmed reviews ALL

Not good

Air conditioning not working!

Customer review rating 2.0/5

Anonymous Business - 03/06/2021 Confirmed reviews ALL

I tried out 3 rooms: the first one felt like 35 degrees at 9pm, the last one still way too hot, with no air conditioning working. This is unacceptable, as it was impossible to sleep. Cooling down the room for half an hour before going to bed would have helped. Love your hotel, but this time very disappointed!

Weel local bur sourding are NOT god

Customer review rating 4.0/5

Lars B. Business - 17/01/2021 Confirmed reviews ALL

Nice hotel and clean very god

Friendly staff - Good location

Customer review rating 5.0/5

Refat Business - 16/10/2020 Confirmed reviews ALL

The room is really comfy and working stuff were friendly and so helpful, specailly the kind lady in morning reception.

Nice stay

TripAdvisor rating 5.0/5

PeNor Business - 03/10/2020 TripAdvisor review

Hotel is within walking distance to the Frankfurt main railway station. The staff were very welcoming and the room excellent with nice features. The Covid-19 measures were well-implemented and there is a real feel of care for the guests. Internet easy to use and more than sufficient for the traveler. Can recommend this hotel

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