Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.2/5 317 reviews

Mercure Hotel Kaiserhof Frankfurt City Center - Image 1
Mercure Hotel Kaiserhof Frankfurt City Center - Image 2
Mercure Hotel Kaiserhof Frankfurt City Center - Image 3
Mercure Hotel Kaiserhof Frankfurt City Center - Image 4
Kaiserstr 62, Hessen, 60329 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Only 200 m from Frankfurt main train station

  • 8 conference rooms with state-of-the-art technology between 25 and 150 m²

  • 106 modern and fully air-conditioned rooms

  • Hotel parking garage

  • Prime location in the center of Frankfurt

Our accommodation(s)

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen
60329 FRANKFURT AM MAIN
Germany

GPS:50.10827, 8.667662

Telephone
Fax +49 69 25617919

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FRÜHSTÜCKSRESTAURANT

Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  317 reviews

TripAdvisor Rating  4.0/5  525 reviews

Certificate of excellence 2025

Great

TripAdvisor rating 5.0/5

Karl Q TripAdvisor review

The location is great! close to the trains, shops and food. The entire place is clean and inviting. Our room was great. Zouhir (daytime front desk) is wonderful! Always cheerful, so helpful and friendly. Even if the rest of the hotel wasn't great, he would be reason enough to book again!

Customer review rating 2.0/5

Gabriella F. Couples - Confirmed reviews ALL

This hotel was in a great location but staff are unreliable.

Customer review rating 0.5/5

Andrea P. Families - Confirmed reviews ALL

I am a Platinum status and I booked a privilegi suite for myself, my wife, and my daughter. Upon our arrival, the suite assigned to us presented several unacceptable problems for a property advertised as 4.5 stars on the Accor app: The TV, telephone, and safe were not functioning; The bathroom amenities dispensers were not full; There were only two towels, despite the reservation clearly being for three guests; Additional pillows were not available No avaible slippers, no bathrobe, and only one bottle of water. Because the telephone in the room was not working, my wife had to go down to the reception twice to report these issues and to retrieve towels and slippers herself, as no one brought them to the room. There wasn’t the director in the hotel, I sent an e-mail and I didn’t receive respond from the director of this hotel. Also the position it is bad, because outside of the hotel the place is full of clochard and alcoholics.

Customer review rating 3.5/5

Pat M. Couples - Confirmed reviews ALL

Good except a very long delay in getting our room assignment, despite having completed our online booking.

Lovely hotel, poor room

TripAdvisor rating 3.0/5

melissabeazley TripAdvisor review

Hotel was in an excellent location, easy walk from the train station and to the city centre. The street felt safer than other streets nearby so would stay in this area on this street again! The hotel itself had a lovely reception and bar area and helpful and friendly staff. The downside of this hotel was the room. Although very clean, the room was significantly smaller than what I thought I was getting from the images, it was hard to move around the bed and I am a petite woman! If you were larger you would struggle to get through the gap between the bed and the unnecessarily large chair. My partner and I compared the room to an old storage cupboard that the hotel thought they could use to make a room and get some extra money, we even questioned if it was meant to be used as a space for staff to stay! There was a lot of noise from the hallway as late as 11.30pm and starting about 7am so sleep was difficult - lots of banging doors and hoovering and other noises! Understand things need cleaning but being at the end of a hallway we didn’t expect this much noise! There was a lack of light in the room from the ceiling light and window. Room could do with a mirror by the desk to give it a use and also as no plugs are close to the mirror so if you want to do your hair for example, you have to make sure the cord reaches! The bed was broken and almost folded in half and made a lot of noise when you sat on it let alone laid - in hindsight we should’ve asked for a different room but we were only there 2 nights and it was late on night 1 when we realised so didn’t seem worth it - Our own fault really! All in all I would stay here again but would definitely make sure I didn’t get this room again and would ask for a change of room straight away to one that represented what was booked in the images on the website at least!

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Other web-users rate our hotel

  • 615 reviews 8.6/10 Location
  • 628 reviews 6.7/10 Room
  • 449 reviews 8.4/10 Service
  • 23 reviews 6.6/10 WiFi
  • 308 reviews 9.2/10 Breakfast
  • 265 reviews 6.2/10 Cleanliness
  • 95 reviews 7.4/10 Amenities
  • 84 reviews 7.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.