Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.5/5 119 reviews

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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE certified hotel

  • Right in the heart of the European financial capital Frankfurt am Main

  • Smart tablet in all rooms with digital concierge & international newspapers

  • All 106 rooms are fully air-conditioned and modernly equipped

  • 8 new conference rooms with modern ventilation & presentation technology.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen

GPS:50.10827, 8.667662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  119 reviews

TripAdvisor Rating  4.0/5  472 reviews

Very low standards for high price, nor even a working TV

TripAdvisor rating 1.0/5

Ildy13 TripAdvisor review

Paid EUR 246 for 1 person/ 2 nights. I've been given a room smelling awful of smoking, then managed to get another non-smoking room, small but at least bearable. The bed is ok, but the TV was not working. Only 1 staff working at this hotel in the reception, therefore I had to wait very long to check in at 7 pm, and has no time to answer calls or help with any issues. After catching the receptionist by making an international call from my mobile, he told me there is no signal in the TV and he can do nothing about it. I just wanted to watch a bit of TV in the evening after a long hard day of working. Not sure how many start Mercure hotel has, but this one doesn't deserve its name for sure and it's extremely overpriced for such poor services

Great location

TripAdvisor rating 5.0/5

Williamfr Families - TripAdvisor review

Great location and only a few steps from the train station and very reasonable prices the inside of hotel is very clean and secure. Breakfast was buffet style with hot and cold choices but small cups for coffee but apart from that I would definitely recommend the hotel

Worth the money

TripAdvisor rating 4.0/5

bluelel TripAdvisor review

Room was clean, basic but sufficient.Check in efficient and receptionist was really good and helpful. Only complaint was the duvet didn’t cover the whole bed. I pulled one way and there was none on the other side and vice Versa! We didn’t have breakfast as it was quite expensive. Now the area about the hotel, Well if this is Frankfurt I would give it a miss.To walk from train station to hotel it was very scary. Drug takers, dealers in the open. Litter and broken glass all over. Shoeless men and homeless. Not the hotels fault.We paid a good rate so can’t complain.

Sad experience

TripAdvisor rating 3.0/5

Sophie R TripAdvisor review

A centrally situated hotel very close to Hauftbanhof. Facilities basic and clean. As a Gold member of Accor I expected an upgrade (nothing). Breakfast available for an extra cost but no other food service. Bar was very limited. Tourist/bed tax charged by the govt. Could have coped with all that if it wasn’t for the street scene. Drugs openly sold in the street leading to addicts, alcoholics and those suffering mental illness all around. There was rubbish everywhere and the overflowing public bins were never emptied over our 4 day stay. As you walked out of the hotel you were confronted by human misery. Would never recommend the hotel to anyone due to its location. Wondering where the tourist tax money is spent??

Friendly staff. Good Breakfast. Nice bathroom

Customer review rating 5.0/5

Stein W. S. Couples - Confirmed reviews ALL

Overall Good. Stayed here many, many times

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Other web-users rate our hotel

  • 622 reviews 8.3/10 Location
  • 626 reviews 6.7/10 Room
  • 427 reviews 8.7/10 Service
  • 21 reviews 5.7/10 WiFi
  • 321 reviews 9.3/10 Breakfast
  • 278 reviews 5.8/10 Cleanliness
  • 118 reviews 7.8/10 Vibe
  • 67 reviews 8.3/10 Amenities

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