Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Paid EUR 246 for 1 person/ 2 nights. I've been given a room smelling awful of smoking, then managed to get another non-smoking room, small but at least bearable. The bed is ok, but the TV was not working. Only 1 staff working at this hotel in the reception, therefore I had to wait very long to check in at 7 pm, and has no time to answer calls or help with any issues. After catching the receptionist by making an international call from my mobile, he told me there is no signal in the TV and he can do nothing about it. I just wanted to watch a bit of TV in the evening after a long hard day of working. Not sure how many start Mercure hotel has, but this one doesn't deserve its name for sure and it's extremely overpriced for such poor services

Great location and only a few steps from the train station and very reasonable prices the inside of hotel is very clean and secure. Breakfast was buffet style with hot and cold choices but small cups for coffee but apart from that I would definitely recommend the hotel

Room was clean, basic but sufficient.Check in efficient and receptionist was really good and helpful. Only complaint was the duvet didn’t cover the whole bed. I pulled one way and there was none on the other side and vice Versa! We didn’t have breakfast as it was quite expensive. Now the area about the hotel, Well if this is Frankfurt I would give it a miss.To walk from train station to hotel it was very scary. Drug takers, dealers in the open. Litter and broken glass all over. Shoeless men and homeless. Not the hotels fault.We paid a good rate so can’t complain.

A centrally situated hotel very close to Hauftbanhof. Facilities basic and clean. As a Gold member of Accor I expected an upgrade (nothing). Breakfast available for an extra cost but no other food service. Bar was very limited. Tourist/bed tax charged by the govt. Could have coped with all that if it wasn’t for the street scene. Drugs openly sold in the street leading to addicts, alcoholics and those suffering mental illness all around. There was rubbish everywhere and the overflowing public bins were never emptied over our 4 day stay. As you walked out of the hotel you were confronted by human misery. Would never recommend the hotel to anyone due to its location. Wondering where the tourist tax money is spent??

Overall Good. Stayed here many, many times