Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.5/5 77 reviews

Mercure Hotel Kaiserhof Frankfurt City Center - Image 1
Mercure Hotel Kaiserhof Frankfurt City Center - Image 2
Mercure Hotel Kaiserhof Frankfurt City Center - Image 3
Mercure Hotel Kaiserhof Frankfurt City Center - Image 4
Kaiserstr 62, Hessen, 60329 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • An ALLSAFE certified hotel

  • Right in the heart of the European financial capital Frankfurt am Main

  • Smart tablet in all rooms with digital concierge & international newspapers

  • All 106 rooms are fully air-conditioned and modernly equipped

  • 8 new conference rooms with modern ventilation & presentation technology.

Our accommodation(s)

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen
60329 FRANKFURT AM MAIN
Germany

GPS:50.10827, 8.667662

Telephone
Fax +49 69 25617919

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FRÜHSTÜCKSRESTAURANT

Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  77 reviews

TripAdvisor Rating  4.0/5  489 reviews

Perfect little hotel near main Train Station

TripAdvisor rating 5.0/5

D9670DAfeliciab TripAdvisor review

This hotel is a gem. Spotlessly clean, good sized room and bathroom, and really comfortable beds. The area near the station is a bit tatty - but so close to everything, and the security at the hotel is superb. We felt so safe - 3 levels of security access to get to your room (and 4 at night). We never felt unsafe around the hotel. The staff were lovely, spoke excellent English which was helpful for us. Nice coffee machine in the room and a supermarket next door. 5 min walk to the Station so brilliant if you are travelling around. Would definitely stay again.

Well located, old rooms

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The hotel was nicely located but the color of the lights in the room was horrible being daylight color (white), I felt being in a hospital room rather than an hotel room. Never stay again.

Great Hotel

TripAdvisor rating 5.0/5

logbaba2009 Business - TripAdvisor review

Great hotel in a central location The area outside the hotel is not the best but you are never in danger However once inside it is a very nice hotel. Super efficient front desk staff where nothing is too much problem. Rooms good, beds superb comfort. Breakfast is excellent. Most nights the hotel bar open. Great hotel will return soon

Best breakfast!(:

TripAdvisor rating 5.0/5

Chubby B TripAdvisor review

I've stayed around different hotels in Frankfurt and this hotel had the best breakfast! The service at the breakfast lounge was very helpful and kind. The hotel is on a busy street so it may seem hectic but once you're inside it's very nice. It's very secure, you have to have your key card to even open the hotel door entrance .

Bad attitude from front desk staff.

TripAdvisor rating 2.0/5

804aminam Families - TripAdvisor review

I really don’t recommend this hotel. The experience I had at checkout with this German lady was horrible. She was so rude to me…I didn’t even feel welcomed as an Accor member. The only positive thing was the breakfast which was delicious and the room which was nice but the toilet and curtains were abit dirty. This woman wasn’t even trying to hear my side of the story and was straight up rude. She was trying to charge me the full amount stay just because I was an hour late, due to being sick and it took me abit longer to get my 4 year old ready…As a member i do have the benefits for late checkout. I tried calling the reception to inform them about it but the phone wasn’t working. Anyways she had such a bad attitude…I don’t even understand why these type of people work at the front desk or in customer service. Her colleague was nicer but he also tried to charge me the full amount when i checked in even though I booked the room with points. Anyways I definitely won’t be staying here again. Plus at night there are many homeless and drug addicted people in front of the hotel which is kind of scary…

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Other web-users rate our hotel

  • 591 reviews 8.8/10 Location
  • 580 reviews 6.6/10 Room
  • 397 reviews 8.3/10 Service
  • 16 reviews 5.5/10 WiFi
  • 303 reviews 9.2/10 Breakfast
  • 232 reviews 6.3/10 Cleanliness
  • 71 reviews 7.9/10 Food
  • 10 reviews 7.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.