Customer review rating 4.3/5 1,018 reviews
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Outstanding location in the heart of Germany's financial capital Frankfurt
DEHOGA 4 star superior classification
106 fully air-conditioned modern rooms
8 modern conference rooms with areas from 25 - 150 sq. m
Gallery Lounge - end the evening in an absolute feel-good atmosphere
Check-in from 15h00
Check out up to 12h00
frankfurt am main
Contact email :
Check-in from 15h00
Check out up to 12h00
HAUPTBAHNHOF : HAUPTBAHNHOF
HAUPTBAHNHOF : S1,2,3,4,6,8,9 HAUPTBAHNHOF
HAUPTBAHNHOF : 16, 17, 11, 19 HAUPTBAHNHOF
FRANKFURT At 15km / 9.32 miles
HAUPTBAHNHOF At 0.2km / 0.12 miles
GPS :50.10827, 8.667662
Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.
Number of meeting rooms: 8
Maximum size: 150 m²
Maximum capacity: 110 people
100% genuine reviews from our guestsFind out more
Covid 19 ... danger here riskybreakfast
Parisian750062 Business - 29/06/2020 TripAdvisor review
I am much disapointed... breakfast served with mask down the nose and whole personal taking coffee next to all ingredients being prepared all without masks! Then best of it at least 2 were sneezing without mask next to uncovered food.. this is not OK at all ! Also my room was still having an empty bottle of water left on table when i arrived... When pointing it out .. only answer was ... we are not obliged to wear masks.. i am also not obliged to come back !
Great service and amazing breakfast
Ali Business - 07/03/2020 Confirmed reviews ALL
The ladies at the check in counter were really nice. They upgraded my room immediately and the room as also quite great. The location is very close to restaurants and the central station. The breakfast however is realllly really amazing. They have fresh OJ and really good scrambled eggs.
Excellent 4-Star Hotel Nearby Frankfurt Hauptbahnhof
royhi Business - 07/03/2020 TripAdvisor review
Stayed in Mercure Kaiserhof Frankfurt City Center for one night of business trip. Location very easy access to the Central Station, right on the main street in front of it. While the lobby is rather small, the efficient check-in and check-out process made sure that it still has enough space, at least during my stay. The room is nicely designed, with enough space for everything. The bathroom is spacious and bright with good amenities. Overall I had pleasant stay in Mercure Kaiserhof and will definitely come back should I need to stay in Frankfurt again.
Anonymous Business - 02/03/2020 Confirmed reviews ALL
Kind staff. On arrival check in was efficient and kind. Appreciate the attention to the welcome amenity in room. The offer for a free drink in the lounge was a bit awkward because the lounge was never open during my stay. So no free drinks for me. Breakfast was good. Lovely staff member and very helpful (female). Room adequate. Design error in shower - bathroom will flood when taking shower and not using the rainshower. The deskchair is in the way. The room could do with less furniture.
well located, indifferent regarding good customer service
Ewp Business - 01/03/2020 Confirmed reviews ALL
I am an ALL Gold member and honestly cannot tell you why I should come back here. Starting with the greeting, handling of my reservation/check-in expereience. No upgrade, room facing the street, no communication about my preferences. Nothing! My ALL membership is coming less and less relevant because it is absolutely worthless since the hotels do not honor this membership and my Gold status. Upgrades are never available, minibars are never included. I cannot recall when I received anything else but the beverage voucher...
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