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Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating 4.4/5 1,266 reviews

ALLSAFE approved hotel

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Room 1

Mercure Hotel Kaiserhof Frankfurt City Center
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+ 22 Services

Hotel extras

  • An ALLSAFE certified hotel

  • DEHOGA 4 star superior classification

  • Smart tablet in all rooms with digital concierge & international newspapers

  • All 106 rooms are fully air-conditioned and modernly equipped

  • 8 new conference rooms with modern ventilation & presentation technology.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions (nearby)
  • Other sports activities
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
Hessen
60329 frankfurt am main
germany

Tel: +49692561790

Fax: (+49)69/25617919

Check-in from 15h00

Check out up to 12h00

  • HAUPTBAHNHOF :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :  16, 17, 11, 19 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.10827, 8.667662

Our accommodation(s)

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All 106 non-smoking rooms are fully air-conditioned, feature free WIFI and a tablet PC for maximum individuality. Children up to age 12 stay for free in their parents' room. Baby cots are free of charge.

Our restaurants and bars

FRÜHSTÜCKSRESTAURANT

Type of cuisine: Mediterranean

Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Gallery Lounge

Indulge in and enjoy our exclusive service. Be it a glass from the famous Mercure grape harvest, a freshly tapped beer or our free candy bar; We have just the right thing for you.to conclude the evening.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 150

  • Maximum capacity: 110 people

Find out more

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,266 reviews

TripAdvisor Rating 4.0/5

406 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Location. Staff. Breakfast

Customer review rating 4.5/5

Stein W. S. Families - 11/09/2021 Confirmed reviews ALL

All good, but had a small room and the cleaner was quite New in his job

Very good value

TripAdvisor rating 4.0/5

Chrisinder 07/09/2021 TripAdvisor review

Located a brief walk from the main Central Station on the Kaiserstraße with small restaurants and shops a friendly welcome to an ideal overnight stop within walking distance to the Zeil as major shopping area. Rooms are small but functional and do not lack anything including a coffeemaking machine and a large bottle of sparkling water. Excellent breakfast including fresh orange juice in a relaxed setting. To mention are the friendly and helpful reception staff.

well located

Customer review rating 4.5/5

Sanjeev M. Business - 03/09/2021 Confirmed reviews ALL

Very satisfactory experience.

Friendly staff but not the best location

Customer review rating 3.0/5

Chris Couples - 21/08/2021 Confirmed reviews ALL

Noisy rooms, weird access to the garage (opposite site of the hotel in a one way street), no bar

Good stay in the middle

Customer review rating 5.0/5

Anonymous Friends - 01/08/2021 Confirmed reviews ALL

I enjoyed my stay in FRA. The Hotel is between Hauptbahnhof and shopping centre. Lots of bars, restaurants around. The Hotel is very clean and quiet. I enjoyed it.

Good location. Good staff.

Customer review rating 4.5/5

Stein W. S. Families - 31/07/2021 Confirmed reviews ALL

Stayed several times and will be back; location is great, breakfast is good and the staff are nice and professional. Closed bar is negative

Peu de choix

Customer review rating 3.5/5

Meyer B. Couples - 20/07/2021 Confirmed reviews ALL

Checking in one person. No priority to platinium member. The welcome to mercure was cold. Room very clean and pleasant.

Good location. Nice room. Good service. Excellent breakfast

Customer review rating 5.0/5

Stein W. S. Business - 18/06/2021 Confirmed reviews ALL

Overall just super

Very bad the location

Customer review rating 2.5/5

Rafa G. Business - 14/06/2021 Confirmed reviews ALL

Not good

Air conditioning not working!

Customer review rating 2.0/5

Anonymous Business - 03/06/2021 Confirmed reviews ALL

I tried out 3 rooms: the first one felt like 35 degrees at 9pm, the last one still way too hot, with no air conditioning working. This is unacceptable, as it was impossible to sleep. Cooling down the room for half an hour before going to bed would have helped. Love your hotel, but this time very disappointed!

Weel local bur sourding are NOT god

Customer review rating 4.0/5

Lars B. Business - 17/01/2021 Confirmed reviews ALL

Nice hotel and clean very god

Friendly staff - Good location

Customer review rating 5.0/5

Refat Business - 16/10/2020 Confirmed reviews ALL

The room is really comfy and working stuff were friendly and so helpful, specailly the kind lady in morning reception.

Nice stay

TripAdvisor rating 5.0/5

PeNor Business - 03/10/2020 TripAdvisor review

Hotel is within walking distance to the Frankfurt main railway station. The staff were very welcoming and the room excellent with nice features. The Covid-19 measures were well-implemented and there is a real feel of care for the guests. Internet easy to use and more than sufficient for the traveler. Can recommend this hotel

Very pleasant stay

Customer review rating 4.5/5

Peter N. Business - 30/09/2020 Confirmed reviews ALL

The hotel is very convenient to Frankfurt main railway station and is a welcome sight in between the local environment around that station. The welcome was warm and the room a real treat. WiFi easy and more than adequate and all services that were on offer (reduced due to Covid-19) were functional. Highly recommend this hotel.

Good stay

Customer review rating 4.5/5

Anonymous Couples - 20/09/2020 Confirmed reviews ALL

Hotel was really good (once you got past the front door). Smart, well refurbished and comfortable.

Nice stay

Customer review rating 4.5/5

Sb Business - 17/09/2020 Confirmed reviews ALL

The hotel staff was very friendly, the room clean and the breakfast assortment was perfect.

Training

Customer review rating 3.5/5

Raphael Business - 14/09/2020 Confirmed reviews ALL

The welcome of the lady at reception was outstanding. She greeted us with a smile was super friendly and explained everything in a very easy and understandable manner. You can be proud to have such people in your team. Though, also breakfast (especially on the first day) was very nice and the personnel was second to none.

Good stay

Customer review rating 4.5/5

Yama Families - 26/08/2020 Confirmed reviews ALL

Rooms very clean. Very friendly reception. Parking very clean and large places for parking cars.

Dear Yama W., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Covid 19 ... danger here riskybreakfast

TripAdvisor rating 1.0/5

Parisian750062 Business - 29/06/2020 TripAdvisor review

I am much disapointed... breakfast served with mask down the nose and whole personal taking coffee next to all ingredients being prepared all without masks! Then best of it at least 2 were sneezing without mask next to uncovered food.. this is not OK at all ! Also my room was still having an empty bottle of water left on table when i arrived... When pointing it out .. only answer was ... we are not obliged to wear masks.. i am also not obliged to come back !

Excellent 4-Star Hotel Nearby Frankfurt Hauptbahnhof

TripAdvisor rating 5.0/5

royhi Business - 07/03/2020 TripAdvisor review

Stayed in Mercure Kaiserhof Frankfurt City Center for one night of business trip. Location very easy access to the Central Station, right on the main street in front of it. While the lobby is rather small, the efficient check-in and check-out process made sure that it still has enough space, at least during my stay. The room is nicely designed, with enough space for everything. The bathroom is spacious and bright with good amenities. Overall I had pleasant stay in Mercure Kaiserhof and will definitely come back should I need to stay in Frankfurt again.

We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

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