Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.2/5 131 reviews

Mercure Hotel Kaiserhof Frankfurt City Center - Image 1
Mercure Hotel Kaiserhof Frankfurt City Center - Image 2
Mercure Hotel Kaiserhof Frankfurt City Center - Image 3
Mercure Hotel Kaiserhof Frankfurt City Center - Image 4
Kaiserstr 62, Hessen, 60329 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Only 200 m from Frankfurt main train station

  • 8 conference rooms with state-of-the-art technology between 25 and 150 m²

  • 106 modern and fully air-conditioned rooms

  • Hotel parking garage

  • Prime location in the center of Frankfurt

Our accommodation(s)

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Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen
60329 FRANKFURT AM MAIN
Germany

GPS:50.10827, 8.667662

Telephone
Fax +49 69 25617919

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FRÜHSTÜCKSRESTAURANT

Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  131 reviews

TripAdvisor Rating  4.1/5  514 reviews

Certificate of excellence 2025

Great Stay with Family

TripAdvisor rating 4.0/5

Sarahlilly1 Families - TripAdvisor review

Customer review rating 0.5/5

Aseem M. Families - Confirmed reviews ALL

Dear valued guest, Thank you for taking the time to share your feedback. I am truly sorry to hear that your recent stay did not meet your expectations—especially considering your valued Gold status with ALL. Please accept our sincerest apologies for the shortcomings you experienced, including the lack of water, absence of a phone in the room, and insufficient charging points. This does not reflect the standards we aim to provide, particularly for our loyal guests. Rest assured, we are addressing these issues with our team to ensure immediate improvements. We hope you will consider giving us another opportunity to provide the level of service you rightfully expected. Warm regards, Scott F. Thaxton Director of Operations

Customer review rating 4.5/5

Hyun J. C. Solo - Confirmed reviews ALL

Dear guest, Thank you very much for your excellent review and for sharing such detailed feedback about your stay with us. We’re thrilled to hear that we exceeded your expectations and that you appreciated our convenient location, the cleanliness and comfort of your room, as well as the quality of our breakfast and service. It’s always rewarding to know that our efforts contribute to a pleasant experience, especially for our valued ALL Platinum members. We do regret that we couldn’t accommodate your request for a late check-out this time. Please accept our apologies for the inconvenience – while we always aim to be flexible, availability can sometimes be limited depending on occupancy. We hope to welcome you back on your next visit to the city, and we’ll do our best to make your stay even more enjoyable. Warm regards, Scott F. Thaxton Director of Operations

Customer review rating 5.0/5

James U. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your outstanding review and for including Mercure Kaiserhof Frankfurt as part of your European journey. We’re delighted to hear that your stay with us was another highlight, and that our team made a lasting impression through professionalism, kindness, and efficiency. It’s also wonderful to know that you found your room comfortable and clean, and that you enjoyed the breakfast. Your kind words regarding the colleague who checked you in on April 21st mean a great deal, and we’ll be sure to pass along your compliments to the team. Thank you once again for your trust and for choosing to stay with us. We look forward to the opportunity to welcome you back in the future. Warm regards, Scott F. Thaxton Director of Operations

Lower quality

Customer review rating 2.5/5

Arunee Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to provide your feedback. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are of utmost importance to us, and we are sorry to hear that the room and bed linens were not up to standard. Please rest assured that your comments regarding the need to request complimentary items, such as a hairdryer, have been shared with our team to ensure better convenience for future guests. We appreciate your input and will address these concerns to improve our services. We hope to have the opportunity to welcome you again and provide a much more comfortable and seamless experience. Warm regards, Scott F. Thaxton Director of Operations

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Other web-users rate our hotel

  • 592 reviews 8.7/10 Location
  • 577 reviews 6.4/10 Room
  • 392 reviews 8/10 Service
  • 18 reviews 5.6/10 WiFi
  • 293 reviews 9.1/10 Breakfast
  • 248 reviews 5.2/10 Cleanliness
  • 72 reviews 7.2/10 Food
  • 27 reviews 1.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.