Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.2/5 349 reviews

Mercure Hotel Kaiserhof Frankfurt City Center - Image 1
Mercure Hotel Kaiserhof Frankfurt City Center - Image 2
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Description

Hotel extras

  • Only 200 m from Frankfurt main train station

  • 8 conference rooms with state-of-the-art technology between 25 and 150 m²

  • 106 modern and fully air-conditioned rooms

  • Hotel parking garage

  • Prime location in the center of Frankfurt

Our accommodation(s)

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen
60329 FRANKFURT AM MAIN
Germany

GPS:50.10827, 8.667662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FRÜHSTÜCKSRESTAURANT

Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  349 reviews

TripAdvisor Rating  4.1/5  530 reviews

Certificate of excellence 2025

Leisure

TripAdvisor rating 5.0/5

Adventure44756216007 TripAdvisor review

Modern, clean, and very well-maintained property. The bathroom was spotless with great toiletries, and housekeeping did a fantastic job daily. Our room was quite, clean and spacious. Near to train station and city center. Highly recommended!

Thank you for taking the time to share your feedback. We are very pleased to hear that you appreciated the modern and well maintained condition of the hotel, as well as the cleanliness of the bathroom and the quality of our toiletries. It is also nice to know that daily housekeeping met your expectations and that you found your room quiet, clean, and spacious. We are glad our location near the main train station and the city center was convenient for your stay. Thank you for your recommendation. We would be happy to welcome you again in the future. Kind regards Scott F. Thaxton Director of Operations

Everything is perfect

TripAdvisor rating 5.0/5

Ahmad K TripAdvisor review

Very nice hotel. I will definitely stay again when I visit frankfurt. Everything was great and perfect From A to Z 🌷🌷🌷

Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that everything met your expectations from A to Z. Your kind words motivate our entire team and mean a lot to us. We would be happy to welcome you again on your next visit to Frankfurt. Kind regards Scott F. Thaxton Director of Operations

Recomended , amazing

TripAdvisor rating 5.0/5

WioletaL TripAdvisor review

Friendly staff, beautiful and spacious rooms, and nothing was ever a problem. The service was kind, professional, and very helpful. Special thanks to Carina and Omer, who did everything to make our stay pleasant and unforgettable. We will definitely return and highly recommend this place.

Thank you very much for your wonderful review and recommendation. We are delighted to hear that you enjoyed our friendly staff, the beautiful and spacious rooms, and the overall service. It is especially rewarding to know that everything met your expectations and that you felt well cared for throughout your stay. Your special thanks to Carina and Omer will be shared with them personally. They will be thrilled to know that their dedication helped make your stay pleasant and unforgettable. We truly appreciate your high recommendation and very much look forward to welcoming you back again soon. Kind regards Scott F. Thaxton Director of Operations

Customer review rating 5.0/5

Eng H. O. Business - Confirmed reviews ALL

hotel is good.

Thanks for your kind words! We’re thrilled to hear you enjoyed our convenient location and found our hotel to your liking. We hope to welcome you back soon for another great stay! Best Regards / Mit freundlichen Grüßen Scott F. Thaxton Director of Operations

Customer review rating 4.0/5

Hugh A. Solo - Confirmed reviews ALL

Upon arrival, the lone receptionist was in the back office and appeared to be engrossed in a private telephone conversation. After a couple of minutes, he came out and apologised for not having heard me come in. After that, the check-in process was smooth and efficient. My room on the fourth floor was clean and well-appointed, with a comfortable bed, shower, Japanese-style toilet, coffee machine, hospitality tray and desk. Breakfast offered a good selection of hot and cold items. There was a slight flaw – possibly to do with air flow in the corridor – that caused my bedroom door to rattle whenever a neighbour closed their bedroom door. Similarly, my room looked out on to the noisy street and the soundproofing wasn't quite up to the job. I nonetheless got two reasonably good nights' sleep. Breakfast offered a decent selection of hot and cold items. Upon checkout, the receptionist was once again in the back office eating a meal: I do not blame the receptionist for that, but as this seems to be a frequent occurrence, perhaps the management should hire an additional 'floating' member of staff who can stand in while a colleague has a proper meal break. That aside, the checkout process was friendly and efficient and the price was very reasonable.

Dear Hugh, Thank you for sharing your thoughts about your recent stay with us! I’m glad to hear you found your room comfortable and enjoyed a good selection at breakfast. It’s great to know that despite some noise disturbances, you were able to get some good rest. I appreciate your feedback regarding the check-in and check-out experiences. It’s important for us to ensure our guests are attended to promptly, and I’ll certainly take your comments about staffing into consideration. Our team strives to provide excellent service, and your insights help us improve. Thank you for your kind words about the pricing and the overall experience. We hope to welcome you back on your next visit for an even better stay! Best Regards / Mit freundlichen Grüßen Scott F. Thaxton Director of Operations

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Other web-users rate our hotel

  • 626 reviews 8.7/10 Location
  • 647 reviews 6.8/10 Room
  • 467 reviews 8.5/10 Service
  • 23 reviews 6.1/10 WiFi
  • 316 reviews 9.2/10 Breakfast
  • 276 reviews 6.3/10 Cleanliness
  • 127 reviews 7.7/10 Vibe
  • 82 reviews 7.7/10 Food

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