Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

TripAdvisor rating 4.0/5 333 reviews
Mercure Hotel Kaiserhof Frankfurt City Center
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Hotel extras

  • Outstanding location in the heart of Germany's financial capital Frankfurt

  • Tablet PC + digital concierge, international newspaper library in all rooms

  • 106 air-conditioned rooms

  • 8 modern conference rooms with areas from 25 - 150 sq. m

  • Executive Lounge

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
Hessen
60329
frankfurt am main
germany

Tel: +49692561790

Fax: (+49)69/25617919

Contact email

Check-in from 15h00

Check out up to 12h00

  • HAUPTBAHNHOF :   HAUPTBAHNHOF

  • HAUPTBAHNHOF :   S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :   16, 17, 11, 19 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.10827, 8.667662

Our accommodations

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds and sofa

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Suite with double bed

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FRÜHSTÜCKSRESTAURANT

Type of cuisine: Bistro

The best way to start your day: the rich selection at our breakfast buffet, with freshly made waffles, honey straight from the comb, 20 different types of tea & much more.

Executive Lounge

Photo non contractuelle / Strictly non binding

Guests can expect all-day refreshments and select snacks. The lounge also offers a daily express breakfast or an exclusive wine from the Mercure grape harvest in the evenings.

Relax the Lounge

Photo non contractuelle / Strictly non binding

Get pampered and enjoy exclusive service in our lounge, whether it be a cold beer or a glass from the famous Mercure vintage; we have just the right thing for you for ending the evening.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 150

  • Maximum capacity: 110 people

Find out more

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

802 reviews

tripadvisor

TripAdvisor Rating 4.0/5

333 reviews

Alles gut ;)

Customer review rating 4.3/5

Philipp S. Friends - 03/12/2019 Confirmed reviews ALL

Alles gut

It was a great stay

Customer review rating 4.3/5

Simon Business - 29/11/2019 Confirmed reviews ALL

It was a pleasant experience. The breakfast was great, the beds were comfy. However, the plastic bidet addon to the toilets were a bit strange since I didn't know how to use it and the plastic felt cheap. And in room 610 there was a little mold in the lower corner of the shower.

great place

Customer review rating 4.3/5

Zaki Business - 28/11/2019 Confirmed reviews ALL

Nothing special, Great Room

Dear Guillec A., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Cumulative pettiness

TripAdvisor rating 4.0/5

Voyage288735 Business - 26/11/2019 TripAdvisor review

I paid more than $ 600 for two nights in a very average room that I usually paid less than $ 120 per night as there was a high demand. As platinum client ACCOR, I was offered a welcome drink. I ordered the cheapest white wines but it was still too much and I was asked for 7 euros.

Splendid

Customer review rating 4.3/5

Magnus M. Solo - 22/11/2019 Confirmed reviews ALL

Super happy, the only thing I missed as a PLATINUM member was an executive lounge or something similar

Dear Leif Erik Magnus M., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

very good hotel, perfect for busines and visit to the city

TripAdvisor rating 4.0/5

Johnny_English71 Couples - 22/11/2019 TripAdvisor review

A very good hotel with good facilities a good location to visit the city center, although the red district is just round the corner I found the place quite and safe. Very good value for money. I recommend it.

Dear Johnny_English71, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Under-staffed

Customer review rating 4.3/5

J H. Business - 10/11/2019 Confirmed reviews ALL

The location was good, the room was nice and clean but the hotel was under-staffed. We were unable to get a drink in the bar as there was one staff member to run reception, the bar and room service.

Dear Johanna H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Thaxton Operations Manager

one of the best place to rest at Frankfurt

Customer review rating 4.3/5

Keun H. K. Families - 10/11/2019 Confirmed reviews ALL

The hotel was located near by the Frankfurt Main station, so it was easy to find the hotel. The hotel host was kind enough to help us check in at the hotel room even though we arrived in the late hour.

Dear Keun Ho K., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

location and Staff great room too small

Customer review rating 4.3/5

W. Couples - 07/11/2019 Confirmed reviews ALL

Staff were great and very helpful, location was perfect so we enjoyed staying in the hotel as it had many fine features but the room was too small for us with two long term suitcases. The room had too many chairs in it such that we had to store one suitcase in the bathroom under the basin. Refill of English Breakfast tea and Bath towels was also an issue but still loved staying there

Dear Warwick W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Thaxton Operations Manager

Centrally located and value hotel

Customer review rating 4.3/5

Alan Couples - 05/11/2019 Confirmed reviews ALL

Good location only 5 mins walk from the train station and 10 mins to shops and old town. Lots of restaurants close by. Great choice for breakfast.

Dear Alan J., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Comfortable

Customer review rating 4.3/5

T F. Solo - 02/11/2019 Confirmed reviews ALL

Comfy, good quality, decent value, good location

Dear Thomas F., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Amazing hotel with a very good location

Customer review rating 4.3/5

Kati Business - 30/10/2019 Confirmed reviews ALL

Exemptionally nice rooms, very good breakfast

Dear Katalin R., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

good location, feel secure, staff not friendly

Customer review rating 4.3/5

Anonymous Solo - 29/10/2019 Confirmed reviews ALL

arrived really late with a lot of luggages, only 1 staff available, some help with moving the luggages up to the room was appreciated

Dear Ivan T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Thaxton Operations Manager

Service is Great

Customer review rating 4.3/5

Louise L. Friends - 28/10/2019 Confirmed reviews ALL

Service was at the front desk was great. Very friendly staff and as an non-german speaking person, the english was very good. Very clean and modern Hotel. Rooms were small. Booked a 2 twin bed standard room, but the twin beds were next to each other (almost no different to a double bed). However, room was tidy and clean.

Dear Louise L., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Best location and nice room

Customer review rating 4.3/5

Pannamart Families - 26/10/2019 Confirmed reviews ALL

The hotel is very convenient as it ‘s near HBF and the room is so comfortable with a big space.

Dear Pannamart B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Early Check in

Customer review rating 4.3/5

S. Business - 19/10/2019 Confirmed reviews ALL

Thanks for allow me for early check in after the long flight.

Dear S. Sudarno, We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Clean rooms and convenient location

Customer review rating 4.3/5

Alexis A. Business - 16/10/2019 Confirmed reviews ALL

We appreciated the location of the hotel inside the city, which made it easy for us to get to where we needed to be, though the main train station nearby. The hotel itself was very good looking and clean. Our room was spacious and well equipped.

Dear Alexis A., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Pleasant surprise great hotel

Customer review rating 4.3/5

Fadi C. Business - 15/10/2019 Confirmed reviews ALL

Very relaxing Fantastic staff

Dear Fadi C., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

feeling welcomed

Customer review rating 4.3/5

Christina Solo - 15/10/2019 Confirmed reviews ALL

I had a wonderful time being welcomed as family and was impressed with the comfort of the hotel.

Dear Christina D., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Great Location and friendly staff

Customer review rating 4.3/5

Nari P. Friends - 15/10/2019 Confirmed reviews ALL

Only 3-5 minute walk from Frankfurt Main Station and also close to the historic centre. Staff were friendly and very helpful.

Dear Nari P., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager
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