Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating 4.4/5 1,056 reviews

Mercure Hotel Kaiserhof Frankfurt City Center
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Hotel extras

  • Outstanding location in the heart of Germany's financial capital Frankfurt

  • DEHOGA 4 star superior classification

  • 106 fully air-conditioned modern rooms

  • 8 modern conference rooms with areas from 25 - 150 sq. m

  • Gallery Lounge - end the evening in an absolute feel-good atmosphere

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchangePaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
Hessen
60329
frankfurt am main
germany

Tel: +49692561790

Fax: (+49)69/25617919

Check-in from 15h00

Check out up to 12h00

  • HAUPTBAHNHOF :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :  16, 17, 11, 19 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.10827, 8.667662

Our accommodations

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds and sofa

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FRÜHSTÜCKSRESTAURANT

Type of cuisine: Bistro

The best way to start your day: the rich selection at our breakfast buffet, with freshly made waffles, honey straight from the comb, 20 different types of tea & much more.

Executive Lounge

Non contractual photo

Guests can expect all-day refreshments and select snacks. The lounge also offers a daily express breakfast or an exclusive wine from the Mercure grape harvest in the evenings.

Relax the Lounge

Non contractual photo

Indulge in and enjoy our exclusive service. Be it a glass from the famous Mercure grape harvest, a freshly tapped beer or our free candy bar; We have just the right thing for you.to conclude the evening.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 150

  • Maximum capacity: 110 people

Find out more

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,056 reviews

tripadvisor

TripAdvisor Rating 4.0/5

378 reviews

No complaints

Customer review rating 4.4/5

John Couples - 02/08/2020 Confirmed reviews ALL

Enjoyed our stay. Hotel seems out of place for the area it's in (not frankfurts best) but the hotel is immaculate throughout. We arrived at 9:30am and not surprisingly our room wasn't ready. Not a problem we left our bags and went out for breakfast. When we went back the room was ready. Great room on 7th floor overlooking the Main Street below. Room was cleaned to high standard. The double bed was 2 singles pushed together which was a little disappointing. Bathroom was a decent size with a great shower. Breakfast was excellent and social distancing enforced. All staff were wearing masks, and guests also had to wear them, as well as gloves when anywhere near food area. No complaints at all regarding cleanliness anywhere in the hotel. Bar area was shut which we couldn't understand why other than lack of staff. Surely if social distancing is maintained through the hotel it could also of been done in the bar too. Other disappointing thing was complete lack of choice of loyalty drink. The choice was Weiss beer or soft drink and dispite being told we could have it delivered as room service, we had to go down to reception ourselves, again due to lack of staff. All staff in hotel where polite. There are some great bars/places to eat on the "better" side of the road. All in all we enjoyed our stay immensely. The ladies of the night outside aren't allowed to bother you, the main station is 5 minutes walk away, and the hotel is in good position to explore Frankfurt, and once you get used to "the surroundings" it's a great place to stay

Dear John R., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton

A good stay.

Customer review rating 4.4/5

Travis C. Business - 26/07/2020 Confirmed reviews ALL

A good hotel with very nice staff. I think it is suffering because of the COVID restrictions. Not the hotels fault of course but, unfortunately, it does affect the facilities and overall atmosphere and it tinges the stay

Dear Travis John C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

Perfect weekend escape in the middle of Frankfurt

Customer review rating 4.4/5

Ari Couples - 19/07/2020 Confirmed reviews ALL

The hotel was in very good condition, probably recently refurbished but at least extremely well maintained. All necessary precautions for the Corona were in use which made me feel relaxed. The staff was really friendly and customer oriented at all departments, like front desk, breakfast and the room maintenance.

Dear Ari H., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Covid 19 ... danger here riskybreakfast

TripAdvisor rating 4.0/5

Parisian750062 Business - 29/06/2020 TripAdvisor review

I am much disapointed... breakfast served with mask down the nose and whole personal taking coffee next to all ingredients being prepared all without masks! Then best of it at least 2 were sneezing without mask next to uncovered food.. this is not OK at all ! Also my room was still having an empty bottle of water left on table when i arrived... When pointing it out .. only answer was ... we are not obliged to wear masks.. i am also not obliged to come back !

Great service and amazing breakfast

Customer review rating 4.4/5

Ali Business - 07/03/2020 Confirmed reviews ALL

The ladies at the check in counter were really nice. They upgraded my room immediately and the room as also quite great. The location is very close to restaurants and the central station. The breakfast however is realllly really amazing. They have fresh OJ and really good scrambled eggs.

Excellent 4-Star Hotel Nearby Frankfurt Hauptbahnhof

TripAdvisor rating 4.0/5

royhi Business - 07/03/2020 TripAdvisor review

Stayed in Mercure Kaiserhof Frankfurt City Center for one night of business trip. Location very easy access to the Central Station, right on the main street in front of it. While the lobby is rather small, the efficient check-in and check-out process made sure that it still has enough space, at least during my stay. The room is nicely designed, with enough space for everything. The bathroom is spacious and bright with good amenities. Overall I had pleasant stay in Mercure Kaiserhof and will definitely come back should I need to stay in Frankfurt again.

We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Pleasant stay

Customer review rating 4.4/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Kind staff. On arrival check in was efficient and kind. Appreciate the attention to the welcome amenity in room. The offer for a free drink in the lounge was a bit awkward because the lounge was never open during my stay. So no free drinks for me. Breakfast was good. Lovely staff member and very helpful (female). Room adequate. Design error in shower - bathroom will flood when taking shower and not using the rainshower. The deskchair is in the way. The room could do with less furniture.

well located, indifferent regarding good customer service

Customer review rating 4.4/5

Ewp Business - 01/03/2020 Confirmed reviews ALL

I am an ALL Gold member and honestly cannot tell you why I should come back here. Starting with the greeting, handling of my reservation/check-in expereience. No upgrade, room facing the street, no communication about my preferences. Nothing! My ALL membership is coming less and less relevant because it is absolutely worthless since the hotels do not honor this membership and my Gold status. Upgrades are never available, minibars are never included. I cannot recall when I received anything else but the beverage voucher...

Excellent Stay

Customer review rating 4.4/5

Benjamin B. Solo - 28/02/2020 Confirmed reviews ALL

I was only here for one night. The check-in process was friendly and efficient and I was happy to accept an upgrade to a better room! The room was spotless and very pleasant. No noise in the evening and excellent ventilation. Check out was pleasant. The hotel is very close to the main train station and that makes getting here very easy.

Dear Benjamin B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Everything worked nicely

Customer review rating 4.4/5

Tuomas Couples - 27/02/2020 Confirmed reviews ALL

Great breakfast with lots of variety of foods, easy parking garage access, friendly staff, clean and spacious room.

Dear Tuomas A., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Good Location but with many homeless peoples around

Customer review rating 4.4/5

L. Business - 24/02/2020 Confirmed reviews ALL

The layout of the room is weired and smelly. Shower room with half piece of glass cover which flood the washroom easily.

very good for business trips

Customer review rating 4.4/5

Weronika Business - 19/02/2020 Confirmed reviews ALL

Comfortable, clean rooms and good breakfast

Central location without being noisy

Customer review rating 4.4/5

Andrew C. Solo - 18/02/2020 Confirmed reviews ALL

The hotel is just 5 minutes form the main train station, but I did not hear any outside noise in my room (admittedly, I was on the 5th floor and the back of the hotel). The hotel is well-furnished, but I had a few small gripes: (1) the towels showed their age and were worn quite thin, (2) the pillows had an artificial filling and again were showing their age, (3) the chair at the desk was not height adjustable and was a bit too low to make it comfortable to use my laptop there (there was a table and chairs in Reception where the chairs were the correct height for the table), (4) it was impossible to use the shower without getting water on the floor, not helped by there being a leak where the glass met the wall, so water flowed out there as well. Breakfast was good (as it should be for €19).

Good Stay

Customer review rating 4.4/5

Elaine S. L. Families - 18/02/2020 Confirmed reviews ALL

The only aspect that we were disappointed with was at Check in. They could only find 1 room when infact there were 2 rooms booked through Booking.com and confirmation of that. Your Front Office staff a gentleman was a little abrupt to us and what happened to the Customer is always right. My brother made a reservation for 2 single rooms for 3 nights and the Front Office Staff was in doubt of the reservation and was nearly not going to give us the 2nd room and was insistent that there was only 1 room booked. He gave us three options and the third one was the one I was most surprised with that we could leave the Hotel. I am in the Hotel business in Ireland and was taken aback by this attitude which soured the check in experience. I would like to compliment all the other staff and the room was lovely overall we would return to the Hotel.

Great location, friendly staff so overall great stay.

Customer review rating 4.4/5

Howard B. Business - 18/02/2020 Confirmed reviews ALL

All good except not quite enough capacity at breakfast. Always managed to find a seat but often food items, from the excellent selection, had run out. Room good but struggled to change the thermostat to make it cooler. Would happily stay with you again.

Fantastic stay

Customer review rating 4.4/5

Claire Business - 17/02/2020 Confirmed reviews ALL

Hotel very well located near the train station, reservation process very professional and quick, staff very nice and efficient. The room was also very nice as the rest of the hotel. The breakfast was fantastic! The only thing is you can miss out of you arrive late for the breakfast but otherwise the food was fresh and fabulous.

Good location but service a bit lower than expected.

Customer review rating 4.4/5

Nazneen S. Business - 17/02/2020 Confirmed reviews ALL

Your website showed the Privilege Rooms with a sofa and no steps. The room we got had stems and my husband almost tripped twice on the steps. On seeing the steps I innediately asked for another room but they promissed us a room next day as it was booked. .

Nice rooms and central location

Customer review rating 4.4/5

Aleksandar Business - 04/02/2020 Confirmed reviews ALL

Very nice rooms and good service.

Dear Aleksandar G., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Everything as it should be .

Customer review rating 4.4/5

Alan Y. Solo - 02/02/2020 Confirmed reviews ALL

As usual, very good .

Dear Alan T., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Comfortable room

Customer review rating 4.4/5

Dallas Business - 31/01/2020 Confirmed reviews ALL

Good check in - challenge was finding the car park and parking in the narrow carpark Rooms were very comfortable Was disappointed to see Wotif had a cheaper rate than the club rate for the same room...

Dear Dallas W., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager
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