Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.2/5 859 reviews

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Mercure Hotel Kaiserhof Frankfurt City Center - Image 1
Mercure Hotel Kaiserhof Frankfurt City Center - Image 2
Mercure Hotel Kaiserhof Frankfurt City Center - Image 3
Mercure Hotel Kaiserhof Frankfurt City Center - Image 4
Kaiserstr 62, Hessen, 60329 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • 4-star superior comfort in 106 modern, air-conditioned rooms

  • Only 200 meters from Frankfurt's main train station

  • Six modern conference rooms ranging from 269 to 1615 sq.ft. in size

  • Gallery62 Bar & Lounge with select dishes, beverages, and room service

  • Hotel parking garage for your comfort and convenience

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with two single beds

Photo out of - Standard Room with two single beds

About 20m2 bathtub or rain shower, toilet with BIDET / shower, hair dryer, high quality bed, 32" satellite TV, telephone, spacious workplace, WIFI, safe, fridge & AC.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Free access with phone card
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Approx. 25sqm, bathtub or rain shower, toilet with BIDET / shower function, hairdryer, high-quality bed, 47 "satellite TV, telephone, spacious workplace, wifi, Nespresso coffee machine & tea, safe, refrigerator, air conditioning.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Free access with phone card
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
See availabilities

Approx. 25sqm, bathtub or rain shower, toilet with BIDET / shower function, hairdryer, high-quality bed, 47 "satellite TV, telephone, spacious workplace, wifi, Nespresso coffee machine & tea, safe, refrigerator, air conditioning.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Free access with phone card
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
See availabilities

Approx. 30sqm, rain shower, toilet with BIDET / shower function, bathrobe, hairdryer, high-quality bed, 47 "satellite TV, telephone, spacious workplace, wifi, Nespresso coffee machine & tea, safe, refrigerator, air conditioning.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Computer
  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Free access with phone card
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
See availabilities

Approx. 45sqm, Bathtub, toilet, bathrobe, hairdryer, high-quality bed, 47 "satellite TV, telephone, spacious workplace, wifi, Nespresso coffee machine & tea, safe, refrigerator, air conditioning.

Max. number of persons
3
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Free access with phone card
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
See availabilities

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen
60329 FRANKFURT AM MAIN
Germany

GPS:50.10827, 8.667662

Telephone
Fax +49 69 25617919

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 106 rooms
  • 2 family rooms
  • 106 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Russian
  • Turkish

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Entertainment

  • Football Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Limousine

  • Limousine Additional charge

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Self service business center

Well-being

Fitnessstudio (ab Nov. 2018)

  • On site

Sports and leisure

Miniature golf

  • Nearby

Boat excursions

  • Nearby

Gym

  • On site

Bike rack facilities

  • Nearby

Athletics stadium

  • Nearby

Jogging track

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 21 parking spaces
  • Max Limited Height: 2.5 m / 8.2 ft

  • Parking pricing: 25.00 € 25 EUR Per day
  • Parking for a month
  • Parking for a week

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

FRUHSTUCKSRESTAURANT

Photo out of - FRUHSTUCKSRESTAURANT

Discover Local. Regional culinary delights with a varied breakfast, selected regional products and Sunday brunch. For work meetings and events, we offer exquisite menus and varied buffets.

Cooking style
European
Chef name
Urjona DAI
Capacity
60
Accessibility
Accessible service
60329 Frankfurt Am Main, Germany
Telephone +49 69 2561790
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday
  • -
Subsequent opening hours

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Light menu

Discover Local. Regional culinary delights with a varied breakfast, selected regional products and Sunday brunch. For work meetings and events, we offer exquisite menus and varied buffets.

Relax and enjoy creative cocktails, selected wines, cold beer, and regional and Mediterranean-inspired dishes at the Gallery62 Bar & Lounge. In summer, our terrace is the perfect place to relax.

The start of a good day in Frankfurt - fresh treats from our breakfast buffet from 6.30am to 10.30am, including cured salmon, cheese, gourmet charcuterie and more.

From now on, professional branded equipment such as treadmill, cross trainer, stepper and a multifunction gym station for effective endurance training are available for your workout.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  859 reviews

Customer review rating 5.0/5

Yan G. Couples - Confirmed reviews ALL

Customer review rating 1.0/5

Katryna K. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Sandeep B. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Terence M. Solo - Confirmed reviews ALL

Customer review rating 1.5/5

Andrew P. Solo - Confirmed reviews ALL

Customer review rating 2.0/5

Daeseok K. Families - Confirmed reviews ALL

There was dental floss left behind in the bathroom by a previous guest. In addition, the shower drain seemed not to have been properly cleaned, as it emitted a very unpleasant smell.

Customer review rating 5.0/5

Yan G. Couples - Confirmed reviews ALL

Very good welcome. Very good hotel. Nice people

Customer review rating 1.0/5

Katryna K. Business - Confirmed reviews ALL

Very poor acoustics in the room. Despite asking for a quiet room (and I really did receive a quiet room in the sense that I was facing away from the street), nevertheless I could hear the people above me walking all day and late into the night, and also doors being opened and closed on our floor. Just very poor overall sound isolation. Shower also quite ridiculous: walk in shower with not enough protection, so water sprayed everywhere and flooded the bathroom floor (and even flowed out into the room itself). Had to use all the towels to clean up the mess. I don't understand such poor shower design. Also a lot of mold on the sealant in the shower, which was gross. I mean, I understand why it happens, but also don't understand how the cleaning staff isn't staying on top of stuff like this. Phone wasn't working properly. No room service menu in the room. Had to order dinner at front desk. Overall, room just a bit rundown. But biggest warning: this hotel is in a terrible part of town. It's a literal 5 minute walk to super nice and fancy parts of town, but those 5 minutes (especially as a woman traveling alone) are terrifying and I refused to leave the hotel once it got dark. There are many drug addicts, alcoholics, etc. and brothels, gambling places, etc. everywhere. It's flat out unsafe and dirty. Really unfortunate for this hotel, but I certainly wouldn't book again, simply considering my own safety as a woman traveling alone.

Customer review rating 3.5/5

Sandeep B. Families - Confirmed reviews ALL

A business hotel, not exactly a place where you would book if on a vacation to the city. The street is vibrant and diverse with all amenities around. All major city attractions can be reached by walking. We had a good breakfast, and were pleased by the courtesy extended by the staff.

Customer review rating 5.0/5

Terence M. Solo - Confirmed reviews ALL

A short walk from the station. The area is not the best but the hotel is excellent. Friendly staff, comfortable rooms and a very good breakfast.

Customer review rating 1.5/5

Andrew P. Solo - Confirmed reviews ALL

Loud music until the early hours

Customer review rating 1.0/5

Mario S. Business - Confirmed reviews ALL

The hotel is going to the dogs. Terrible smell in the bathroom. Then changed room and no towels.

Customer review rating 4.5/5

Diane S. Couples - Confirmed reviews ALL

We had a lovely few days but were concerned about the shady activities going on nearby.

Customer review rating 4.0/5

Mahmoud S. M. A. Business - Confirmed reviews ALL

everything was great, except for the cleansing as I found many dusty surfaces at the room for the first time, even after then room service regular cleaning, so it seems that they don't give the dust much attention!

Customer review rating 4.0/5

Arnold F. Couples - Confirmed reviews ALL

We stayed four nights. Front desk was extremely helpful. Room cleaning was an issue. Even though we hung our towels and did not leave them on the floor, they kept taking them away without replacement. In the end we were left with one towel.

Customer review rating 4.5/5

Chinder L. Couples - Confirmed reviews ALL

Clean and comfort

Customer review rating 3.5/5

Alistair M. Solo - Confirmed reviews ALL

The hotel was conveniently located and the room & bed were comfortable. Could have done with bbc/cnn tv news channels. I did have a problem using the bath/shower. I thought that there was a good possibility of slipping and hurting myself. Definately a slipping hazard. The availability of a non-slip shower mat to put in the bath to prevent slipping would have been useful, plus one or two grip handles fixed to the wall. As it was I had to place a towel in the bath to minimise the possibility of slipping. Not the most obvious solution. Otherwise a shower instead of a bath would have been more useful. Hope this helps.

Customer review rating 4.0/5

Jake E. Solo - Confirmed reviews ALL

Overall, it was a very nice stay. The location isn’t optimal, but perhaps that is just the nature of staying in Frankfurt. The room wasn’t anything crazy, but absolutely does the job.

Customer review rating 4.0/5

Nataliya T. Business - Confirmed reviews ALL

We were three people in a suite in town for FBF. The hotel is well-placed for both visiting the Messe and also for enjoying the fantastic restaurants in the area (we look forward to coming to the fair every year, but the restaurants are part of the fun!). The room is well fitted, but we were disappointed we couldn’t hook up our laptop to the TV for practicing presentations and watching Netflix (although not a big deal - just nice when it is possible!). The only real letdown was that the bathroom was not renovated as the room was. It was still clean and completely functional and fine, though! It was difficult to keep windows open for any length of time due to the noise from the busy neighborhood, but there is a/c in the room. The staff we encountered were really nice and housekeeping did a great job keeping the room and bathroom clean. We would definitely come back!

Customer review rating 3.5/5

Carolina B. C. Couples - Confirmed reviews ALL

Hotel is close to main train station which is handy but the area is horrible, full of drug addicts and feels very scary. Hotel is comfortable but it's a bit run down. Needs a renovation.

Customer review rating 5.0/5

Barbara S. Couples - Confirmed reviews ALL

helpful and very good. but there should be a cheaper smaller breakfast for offer. the 25 euro breakfast was far too big for us to consider eating at this time of the day

Customer review rating 4.0/5

Julee B. Families - Confirmed reviews ALL

The Mercure was a nice oasis in an interesting area of the city. I thought being close to the train station would be a bonus, but if I ever returned to Frankfurt I would probably stay somewhere else. The hotel itself is very nice and the rooms were as expected. We were allowed an early check in which was very much appreciated. The only thing is that as an Accor member, and this is not only this hotel, but the welcome drink is never offered and I always have to ask.

Customer review rating 2.5/5

Yun Z. Families - Confirmed reviews ALL

Overall experience is unfortunately much less well than expected. Ventilation is really loud in the evening. I cannot sleep well because of it. Facility is kind of old and worn out. No telephone available in the room, no bath robes either. These are all facilities described and included on the booking site when making reservation. And there is only one glass of water available when there are multiple guests booked under the reservation. Check-in male staff is very friendly and helpful. Not impressed with the check-out female staff at all, she has quite an aggressive attitude. Which is shocking. Breakfast is good and staff very helpful. Overall I perceive not very good value for money unfortunately. I think I would look for another hotel next time.

Customer review rating 4.5/5

Ling M. T. Couples - Confirmed reviews ALL

Close to station, good room , comfy bed.

Other web-users rate our hotel

  • 850 reviews 8.5/10 Location
  • 864 reviews 6.5/10 Room
  • 674 reviews 8.3/10 Service
  • 36 reviews 5.5/10 WiFi
  • 400 reviews 9/10 Breakfast
  • 363 reviews 5.3/10 Cleanliness

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