Sofitel Frankfurt Opera Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 3,055 reviews

ALLSAFE approved hotel

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Sofitel Frankfurt Opera
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+ 33 Services

Hotel extras

  • An ALLSAFE certified hotel

  • The only Hotel Particulier in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located at Opera Square

Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313 frankfurt am main
germany

Fax: (+49)69/256695802

Check-in from 15h00

Check out up to 12h00

  • ALTE OPER:  U6 / U7 Alte Oper

  • By plane

    FRANKFURT At 20km / 12.43 miles

  • By train

    FRANKFURT HBF At 1.7km / 1.06 miles

GPS:50.115941, 8.673665

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our accommodation(s)

All rooms & suites are furnished in French style and have free WiFi, AC, TV, desk, Sofitel MyBed and minibar. Spend relaxing days and restful nights in a noble ambience. Pictures are living examples.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 320

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

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Our guest reviews for
Sofitel Frankfurt Opera

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,055 reviews

TripAdvisor Rating 4.5/5

586 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wedding anniversary

TripAdvisor rating 5.0/5

368fabioa 17/01/2022 TripAdvisor review

I was recently staying at the Sofitel Frankfurt Opera to celebrate our wedding anniversary. The hotel staff was extremely attentive to us, despite having the Diamond level in the ALL program I was surprised by the care that everyone at the hotel had with us, they took care of all the details during our stay, not even the French champagne was forgotten. Now, talking a little about this 5 star hotel, the location is excellent, the suite we stayed in was wonderful, the building is beautiful and the breakfast was wonderful. All COVID protocols were followed to the letter, finally I would like to highlight the concierge and reception team, they are extremely professional and courteous. If you are looking for luxury, comfort, location and differentiated service in Frankfurt, be sure to stay at the Sofitel Opera.

Bonjour dear 368fabioa, We very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera in our Survey. It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading. We hope to be able to welcome you back Sofitel Frankfurt Opera in the near future. Sincerely, Steffen Opitz General Manager

Excellent .

Customer review rating 5.0/5

Brian M. Couples - 15/01/2022 Confirmed reviews ALL

A very enjoyable Birthdax anniversary stay. THANK YOU to All the Hotel Staf The McLeans, Salzburg

Bonjour dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Great location and very comfortable rooms.

Customer review rating 4.0/5

Joao C. Families - 11/01/2022 Confirmed reviews ALL

Everything went very well. Everyone was very attentive to us. With the exception of the treatment we received at the hotel bar. They treated us with arrogance and total unprepared.

Dear Joao C., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

good room, clean, very good check in experience, fast check out.

Customer review rating 4.5/5

Simon R. Business - 07/01/2022 Confirmed reviews ALL

good location and friendly staff in reception. rooms are nice. breakfast is good as well, but service in restaurant slow and cooked food take long time to prepare

Bonjour sehr geehrter Herr R. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Steffen Opitz Hoteldirektor

Great stay with some flaws

Customer review rating 4.0/5

Alex P. Couples - 29/12/2021 Confirmed reviews ALL

Overall great stay, but some flaws which I trust are not normal for Sofitel and Accor 5* experience: - Generally great staff, but some staff members could have been more friendly and appropriately behaving; eg, at my Christmas Day breakfast, a ‘bossy’ man in a suit working in the breakfast area arrogantly told me they are closing (10.45am) and grabbed my tea pot without even asking me if I’ve finished! After I said I haven’t, he still sort of insisted for me to move to the lobby...A bit weird esp. given there were many other people in the hall and it was still 15 min till breakfast end; small thing but memorable - Stain in room’s ceiling - not so huge but visible (looked like blood hopefully smth else) - was reported but not removed - Cleaner was caught in the room standing in the bath in his shoes... - Very dusty gym...

Dear Alexander P., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Pleasant stay in luxurious hotel

Customer review rating 4.5/5

Anonymous Couples - 21/12/2021 Confirmed reviews ALL

Well located hotel, friendly staff and nice accomodations

Bonjour sehr geehrter Herr F., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Steffen Opitz Hoteldirektor

Excellent 5* Hotel!

Customer review rating 5.0/5

Melissa A. H. Couples - 20/12/2021 Confirmed reviews ALL

We stayed 3 nights in a prestige suite- excellent room quality and amenities! My only complaint was that we needed more water. Hotel only provides one bottle per day and the last day, they left water with gas. I would prefer to have unlimited water provided or at least more and only still water. Everything else from the room, to the amenities to the excellent, professional and friendly staff was perfect.

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken a note in your profile and for your future stays we'll provide 6 bottles of still water every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

excellent

TripAdvisor rating 5.0/5

Martina F Business - 17/12/2021 TripAdvisor review

excellence in service and cleanliness. welcoming and helpful staff. excellent food and drinks. love the atmosphere in the bar. variety of gluten-free food for breakfast. extremely comfy beds. best location.

Great hotel, but...

Customer review rating 3.0/5

Dani N. Business - 08/12/2021 Confirmed reviews ALL

Sofitel is a great hotel indeed. It has charme and really well located. I arrived late and got a room on the first floor to the backyard which was really not appreciated. After asking for another room, I got a new one which faced Fitness First, and also this one was rather old school, loud and didnt give any privacy. The frustration was actually that there were other rooms free as the night shift told me to come in the morning for a new room. At 8:45 I got then a super nice room on the 5th floor, but am not sure why this wasnt given to me immediately upon arrival. I had the feeling that the night shift was not up to the level of Sofitel. This was also seen the next evening, when I forgot my charger. I would expect that a 5 star has a spare charger somewhere and it was shame that they couldnt provide it.

Bonjour dear Mr. Daniel N., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On the day of your arrival, there was no other room available in the booked category than what the colleague offered you as an alternative. The colleague on the next day then gave you a free upgrade to a Luxury room. We are very sorry that we could not provide you with an IPhone charging cable, these were replenished immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Okay Stay

Customer review rating 3.0/5

Abdulaziz Couples - 08/12/2021 Confirmed reviews ALL

I was surprised to find out when I arrived I had to pay an additional ~1,000 Euros as deposit! Which I didn't account for and this caused stress and delays. The room was nice and the staff were very welcoming.

Bonjour dear Abdulaziz B., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At the Sofitel frankfurt Opera we charge a deposit of € 100.00 per guest and night upon arrival, which must be deposited with an authorization card or cash. And will be offset or refunded on departure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Excellent stay, - as expected!

Customer review rating 4.5/5

Anonymous Couples - 06/12/2021 Confirmed reviews ALL

The hotel presents the same high standards as we are used to in other locations. The staff is friendly, professional and efficient. The hotel has integrated covid protection well so as not to spoil the experience.

Bonjour dear Christen H., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Excellent Hotel!

Customer review rating 5.0/5

Mike M. Business - 05/12/2021 Confirmed reviews ALL

From a really warm welcome upon arrival and exceptional customer service throughout my stay every aspect of my stay here was without a doubt exceptional.

Bonjour dear Mr. M. , We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manger

transit stop over

Customer review rating 4.0/5

N/a Business - 04/12/2021 Confirmed reviews ALL

Have stayed at the property before and like it. As previous stays doormen slow to assist with unloading luggage, check in clunky and restaurant food and service good.

Dear Neil W., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager
Customer review rating 5.0/5

Manfred Couples - 30/11/2021 Confirmed reviews ALL

Alles super

Bonjour sehr geehrter Herr W. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Steffen Opitz Hoteldirektor

Well located ,very welcoming , super charming stay.

Customer review rating 5.0/5

Lorenzo P. Couples - 23/11/2021 Confirmed reviews ALL

Exclusive, luxurious and super charming hotel with down to earth, friendly, service personnel. Yes Like always staying at Sofitel is a magnificent experience but this time I felt spoiled like never before. Dinner at Schönemanns was delicious and the waiter Team was well informed and entertaining. Great spa and fantastic massage and a Gorgeous suite made this stay one to remember. Maybe this a boring review but sincerely I don’t remember staying at a place for just one night and feeling like i spent almost a whole week there, with nothing to complain about. Everybody took care of us with their own personality and Charme,starting from the concierge team whom we had a lot of laughs with to the bar mixer at Lily’s bar who was very inventing and super informed about drinks and cocktails. Definitely coming back when we’re back in Frankfurt for ‘more soothing leisure. Thanks from the bottom of my heart ,my birthday was truly specials. Lorenzo P.

Bonjour Dear Lorenzo P., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

French joie de vivre in Frankfurt

TripAdvisor rating 5.0/5

Ttravell 23/11/2021 TripAdvisor review

Thanks Sofitel Frankfurt team for a memorable stay. It was my wife’s birthday and we had an early morning arrival after an international flight. I had asked for flowers in the room upon arrival and paid fir an extra night to guarantee early check in. And the Sofitel team did not disappoint, they went above and beyond! Beautiful flowers, macaroons and a bottle of champagne with a personalized message. Service is what sets this beautiful property apart. Everything is spotless clean, cleverly designed and the location hard to beat right across from the Old Opera. Not cheap, but worth every penny. The rare property that caters to high-end business travelers and luxury private travel at the same time. Chapeau!

Bonjour Ttravell, First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed. It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future. Sincerely, Steffen Opitz Gerneral Manager

Was this a 5 star hotel ?

TripAdvisor rating 2.0/5

frankvandenbogaert 08/09/2021 TripAdvisor review

This stay was booked by phone through Accor service in order to obtain one Suite Night Upgrade. Thats where the positive side stops.The reception was inexistant,below all standards of Sofitel. I asked for a quite room and received a room streetside with a lot of noise of traffic. We booked through service Accor a table,,big was our surprise to hear that the restaurant was closed.The room was not ready when we arrived largely after 15h00. At breakfast we wherz asked to sign for a 2nd person to have breakfast,allthough it was included in the price,and so on..incredible experience,in a lot of cases you are better received in a Ibis or Mercure! I would really not recommend to no one to stay here.

A lovely surprise

TripAdvisor rating 4.0/5

aliabedi2021 18/08/2021 TripAdvisor review

Great location with fantastic service and a quality room. There were only a couple of minor shortcomings relating to the mattress and the toilet in the room. Also, the breakfast buffet was very limited but I have assumed that this was due to Covid.

Bonjour dear aliabedi2021, First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed. It is always a pleasure to receive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future. Sincerely, Steffen Opitz General Manager

Most devastating stay I ever had in a five star hotel..

TripAdvisor rating 1.0/5

newyorksoho363 13/08/2020 TripAdvisor review

I can just warn anyone: Don’t book yourself in this narcissistic environment.. Accor group is well known for its narcissistic, french attitude.They let it out on their own guests! I checked in as a single, female guest. The perfect victim to play me and they did, in all kind of ways. The entire stay, they tried to drive me nuts, tried to give me a hard time.They made me wait for everything. I had to wait an whole hour to get a ridiculous bottle of water to my room after I already had an intense work out at the gym and while the room temp was 35 degrees inside! No AC! I barely couldn’t breathe.. I was totally dehydrated but they really didn’t care..Instead they made everything even more worse.. It started with the super old hairdryer. It didn’t even include a cooling mode to dry my bleached hair. The temp was so hot, it even broke some of my my hair! I was shocked. I called the front desk and complained about it. The whole drama began.They didn’t show any empathy and just put me on a never ending stand by mode just for having a normal working hair dryer. After three hours, they told me someone is on the way to a drugstore to buy a new one after I sarcastically told them it’s possible to buy modern hairdryers with cool modes for only 9.99 €.. You can’t imagine what happened after those 20 min. The GM called me and told me that he’s actually not planning to get any new hairdryer. Excuse me.?..Instead he will ask a hairsalon near by to borrow one.. (!) and in an even blaming tone he told me, normally, if a guest has those kind of special requests they are happy to provide it but of course will charge for it..! Wait a mom.. So, I got told that someone is already organizing another hairdryer. After 20 mins it turned out that they actually lied to me, and even if my hair got damaged from their own middle aged hairdryer, Im now the one who gets blamed?? But sure, why apologizing, right? Play it as Trump and instead make her even pay for it ;) It was traumatizing how poorly they treated me..To have to wait hours in a sauna (my paid room) not knowing how long this will go on..That frustrating argument w the GM..and tha, he switched again and decided that he will now send someone to buy a new one. What a sick power game..? Another 20 min of waiting.. And guess what..The new hairdryer came surprisingly without a cooling mode.. Btw. After all those crazy making bs, they decided to kick me out w the police, simply because they couldn’t handle my justified criticism..

French touch

TripAdvisor rating 5.0/5

kamals477 Business - 31/01/2020 TripAdvisor review

Friendly staff and always available for your help at any time, giving you all the recommendation needed. luxurious hotel in a quite area and in the middle of the city with an electric car parking spot. just sleep in the bed and let me know if you want to go working on the next day or prefer laying down. simply French touch in a luxurious way

Dear Kamals477, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

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