Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,522 reviews

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Description

Hotel extras

  • Selected rooms have a beautiful view of the city park or the skyline.

  • The only “hôtel particulier” in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,522 reviews

Customer review rating 5.0/5

Johannes H. Couples - Confirmed reviews ALL

We chose Sofitel Frankfurt Opera for a birthday weekend in Frankfurt and could not have made a better decision. From the moment of arrival, the experience was defined by elegance, warmth and impeccable professionalism. Check-in was seamless, and we instantly felt that this would be a very special stay. The room itself was beautifully appointed and enhanced by exquisite welcome treatments and thoughtful personal touches, creating a true sense of exclusivity and comfort. A particular mention must go to Concierge Philipp Schetter, whose exceptional attentiveness, refined sense of hospitality and perfectly arranged VIP treatment turned our weekend into something truly memorable. His efforts and eye for detail made us feel not simply like guests, but genuinely valued and cared for. The cocktails at the bar were outstanding, the atmosphere throughout the hotel sophisticated yet inviting, and the location next to the Opera is quite simply one of the finest in Frankfurt. We felt thoroughly at ease from beginning to end and left with the clear intention of returning very soon.

Dear Mr. H., Thank you very much for choosing the Sofitel Frankfurt Opera for your birthday weekend and for sharing such wonderful feedback. We are delighted that you thoroughly enjoyed the elegant atmosphere, your beautifully appointed room, and the wonderful cocktails at our bar. I will take special pleasure in sharing your kind words with our Concierge, Philipp Schetter. It is fantastic to know that his attentive service and thoughtful arrangements helped make your celebration so memorable. It was a true pleasure having you as our guest, and we already look forward to welcoming you back very soon. Kind regards, Moritz Himmelreich Junior Rooms Division Executive

Customer review rating 2.0/5

Peter A. Business - Confirmed reviews ALL

Room very clean and comfortable

Dear Mr. A., Thank you for taking the time to share your feedback. We sincerely apologize that the traffic noise on the second floor disturbed your rest. Providing a peaceful and relaxing environment for our guests is very important to us, and we deeply regret that your experience was impacted by this. To ensure a perfectly restful night during your next visit, I have already updated your guest profile with a strong preference for a quiet room facing our inner courtyard or situated on a higher floor. We hope you will give us another opportunity to provide you with a much more comfortable stay in the future. Kind regards, Moritz Himmelreich Junior Rooms Division Executive

Customer review rating 5.0/5

Alfredo M. Couples - Confirmed reviews ALL

We celebrated our anniversary here and were very happy with everything. Will be coming back next time we’re in Frankfurt.

Bonjour Mr. M., thank you very much for taking the time to share your wonderful feedback following your stay at Sofitel Frankfurt Opera. We are truly delighted that you chose to celebrate your anniversary with us and that your experience was such a positive one. Your kind words are a great motivation for all of us. We also sincerely appreciate your feedback regarding the WiFi connection. Please allow us to share that we will be carrying out a complete renewal of our WiFi infrastructure in August, which will significantly improve speed and overall connectivity throughout the hotel. We are confident this upgrade will enhance the experience for our guests even further. Thank you as well for your loyalty as a valued ALL Gold member. We very much look forward to welcoming you back on your next visit to Frankfurt. Kind regards, Steffen Opitz General Manager

Customer review rating 4.5/5

Rafael V. H. Solo - Confirmed reviews ALL

Overall it was a great stay with lots of value. The staff was very nice, especially the restaurant team. I really liked the room including the complimentary minibar. Really liked that the hotel had a partnership with the Fitness First across the street, in particular the separate entrance to the pool. The only thing that really was a bummer was that I was not able to use my Rewards Points for paying for my stay. It was initially confirmed through my travel advisor that this was okay, but apparently someone made a mistake here. Of course, I understand that for the Preferred rates, it is up to the discretion of the hotel, so I understand if the hotel does not want to allow it, but the incorrect confirmation was just not good. While not an issue for me this time, I can imagine that when on a budget and you expect to save some money this way (and have checked just to be sure), this could have been a problem. Regarding breakfast, I really enjoyed the à la carte menu options as well as the selection (decent selection, not too much). The only thing I missed was enough vegetables options to really make a healthy salad. I also really appreciated the pro-active granting of a late check-out. It was really nice to have the room still to myself until I had to leave for the airport.

Dear Mr. V. H., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to read that you enjoyed your overall experience, particularly the service provided by our restaurant team, the room amenities, and the convenient access to the pool. It is also wonderful to know that the proactive late check-out added to your comfort before your departure. We sincerely apologize for the miscommunication regarding the use of your Reward Points prior to your arrival. We understand how frustrating incorrect information can be and greatly appreciate your understanding of our rate policies. Furthermore, we thank you for your constructive note regarding the vegetable selection at breakfast, which we have gladly shared with our culinary team to help us refine our healthy options. We would be delighted to welcome you back in the future and provide you with another pleasant experience. Kind regards, Moritz Himmelreich Junior Rooms Division Executive

Customer review rating 5.0/5

Razvan G. Couples - Confirmed reviews ALL

Repeating customers always choosing Sofitel Frankfurt vs other options due to its quiet location, luxury room, staff, close proximity to Zeil shopping. A big thank you to Annika for arranging our favourite room and early check-in. Also a big thank you to all reception staff and breakfast team !

Dear Mr. G., thank you very much for your kind review and your continued loyalty to Sofitel Frankfurt Opera. We are delighted that you value our location, rooms, and team so highly. A special thank you for mentioning Annika. We will gladly share your kind words with her, as well as with our reception and breakfast team. We look forward to welcoming you back soon. Warm regards Moritz Himmelreich Junior Rooms Division Executive

Other web-users rate our hotel

  • 382 reviews 9.7/10 Location
  • 622 reviews 8.5/10 Room
  • 785 reviews 8.8/10 Service
  • 6 reviews 3.3/10 WiFi
  • 254 reviews 7.9/10 Breakfast
  • 215 reviews 8.3/10 Comfort
  • 211 reviews 9.4/10 Vibe
  • 128 reviews 7.2/10 Cleanliness

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