Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,619 reviews

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Description

Hotel extras

  • Selected rooms have a beautiful view of the city park or the skyline.

  • The only “hôtel particulier” in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,619 reviews

Customer review rating 5.0/5

Rita R. G. Business - Confirmed reviews ALL

Wonderful

Dear Ms. G., thank you very much for your outstanding review and for rating your stay at Sofitel Frankfurt Opera. We are truly delighted that you described your experience as “Wonderful” and that you were especially impressed by our beautiful rooms and excellent breakfast. Such feedback is the greatest reward for our daily efforts to provide memorable stays, whether for business or leisure. We sincerely hope to welcome you back to Frankfurt again soon. Warm regards, Steffen Opitz General Manager

Customer review rating 4.0/5

Fawzy A. Business - Confirmed reviews ALL

It was short stay but unfortunately they didn’t prepare my breakfast as we agree with front desk in one day before?!! As the breakfast is been paid in the booking

Dear Mr A., Thank you very much for taking the time to share your feedback following your recent business stay at Sofitel Frankfurt Opera. We are pleased to read that you appreciated our central location, your room upgrade, the comfort of your accommodation and the service provided by our Concierge team. At the same time, I would like to sincerely apologize for the shortcomings you experienced. It is particularly concerning to learn that your prepaid breakfast was not prepared as agreed with our Front Desk team. Please accept our apologies for this oversight. This is certainly not the level of organization and attention to detail we strive to deliver, especially for our valued Diamond members. I also regret that you were not offered your welcome drink and that the welcome amenity did not meet your expectations. Recognition and appreciation of our loyal ALL members should always be consistent and personalized. Your comments regarding the level of recognition and the need for additional training for some team members have been shared with the relevant department heads. We are addressing this internally to ensure that such situations are not repeated. Your feedback regarding value for money is equally important to us, and we will continue working to enhance the overall experience so it fully reflects the standards of our brand and the expectations of our guests. Mr A., we truly value your loyalty and your continued trust in Accor. I hope we will have the opportunity to welcome you back and provide you with the seamless and attentive experience you rightfully expect. With kind regards, Steffen Opitz General Manager

Customer review rating 4.5/5

Carsten H. Business - Confirmed reviews ALL

I am a regular guest at the Sofitel Frankfurt Opera. Central location, excellent rooms and service make this the hotel of choice in Frankfurt.

Dear Mr. H., Thank you very much for your continued loyalty and for sharing your positive feedback following your recent business stay at Sofitel Frankfurt Opera. We also appreciate your comments regarding the efficiency of the ALL Accor App and your constructive feedback on breakfast and sustainability. Your perspective is valuable to us and helps us further refine our focus on what matters most to our guests. Thank you for your strong recommendation and for being a regular guest at our hotel. We very much look forward to welcoming you back again soon. Kind regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Davit I. Couples - Confirmed reviews ALL

Extremely friendly staff

Dear Mr I., thank you for sharing your feedback following your stay at the Sofitel Frankfurt Opera. We are pleased to read that you enjoyed the location, the comfort of the hotel and the friendliness of our team. We also appreciate your loyalty as an ALL Gold member and are glad that you felt well recognized during your stay. Your comments are valuable to us and support our ongoing commitment to service excellence. We would be delighted to welcome you back in the future. Kind regards Steffen Opitz General Manager

Customer review rating 5.0/5

Donald B. Business - Confirmed reviews ALL

The staff were helpful, kind and swift. The room was well appointed. The location is excellent.

Dear Mr. B., Thank you very much for sharing your excellent feedback following your business stay with us at Sofitel Frankfurt Opera. We are delighted to read that you appreciated the helpfulness and efficiency of our team, the comfort of your room, and our central location. It is a pleasure to know that, overall, you had a very positive stay and that you would recommend our hotel to others. We truly appreciate your loyalty as an ALL Accor Silver member and hope to welcome you back again very soon. Kind regards, Steffen Opitz General Manager

Other web-users rate our hotel

  • 388 reviews 9.6/10 Location
  • 640 reviews 8.4/10 Room
  • 819 reviews 8.7/10 Service
  • 6 reviews 3.3/10 WiFi
  • 259 reviews 7.5/10 Breakfast
  • 229 reviews 8.3/10 Comfort
  • 209 reviews 9.1/10 Vibe
  • 175 reviews 5.5/10 Food

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