Sofitel Frankfurt Opera

Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,191 reviews

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Hotel extras

  • An ALLSAFE certified hotel

  • The only Hotel Particulier in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located at Opera Square

ALLSAFE approved hotel

Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our accommodation(s)

All rooms & suites are furnished in French style and have free WiFi, AC, TV, desk, Sofitel MyBed and minibar. Spend relaxing days and restful nights in a noble ambience. Pictures are living examples.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,191 reviews

TripAdvisor Rating  4.5/5  612 reviews

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Everything is fine except the sockets cannot take USB and require adapter, with some if the adapters not always working.

Dear Richard L., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Great experience

TripAdvisor rating 5.0/5

PANOSGE Business - TripAdvisor review

Great experience, in line with the expectations. Spacious, clean and modern room. I much appreciated the handwritten welcome note of the general manager. The staff was polite and helpful. Good breakfast taken in the room. Will try the bar next time.

Bonjour Panosge, First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed. It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future. Sincerely, Steffen Opitz General Manager

Excellent location and stay

Customer review rating 5.0/5

Ak Couples - Confirmed reviews ALL

Comfortable room, helpful staff, nice location

Dear Amina B., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Great bed

Customer review rating 4.0/5

Pancras B. Business - Confirmed reviews ALL

On a business trip the shower and bed are the most important elements for me. The bed at Sofitel Opera was outstanding. The mattress, the duvet, the cushions. So important. So nice

Dear Pancras B., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Great location, helpful staff.

Customer review rating 4.0/5

Garry E. Couples - Confirmed reviews ALL

Overall great great location and experience. The staff was helpful and quickly accommodated our request for a different room. Only issue remaking is follow up on the billing and charges. We did an online and check-in and the pre-authorization charges have not been reversed. Please check your records and reverse the charge of C$1,556.70 posted on September 7, 2022. This was a pre authorization from our online check-in. Our final hotel bill of C$1,094.38 was paid on our check out on September 9, 2022. Please confirm reversal and notify me as soon as possible at garryecal@ gmail.com.

Dear Garry E., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Sofitel Hotels & Resorts we strive to provide every customer with a superior service experience; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrences. We appreciate that you share your concerns and we hope you will give us an opportunity to better serve you in the near future. My colleagues from the accounting department transferred the money back to you today, September 19th, 2022. If you have any questions, please contact Ms. Erika Boos. er… sincerely, Steffen Opitz General Manager

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Other web-users rate our hotel

  • 231 reviews 9.3/10 Location
  • 416 reviews 8.2/10 Room
  • 566 reviews 8.6/10 Service
  • 170 reviews 7.7/10 Breakfast
  • 136 reviews 9.4/10 Vibe
  • 120 reviews 8.2/10 Food
  • 83 reviews 7.5/10 Cleanliness

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