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Sofitel Frankfurt Opera Hotel 5 stars

Customer review rating 4.5/5 2,495 reviews

ALLSAFE approved hotel

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Sofitel Frankfurt Opera
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+ 27 Services

Hotel extras

  • An ALLSAFE certified hotel

  • The only Hotel Particulier in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located at Opera Square

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (nearby)
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313 frankfurt am main
germany

Tel: +49692566950

Fax: (+49)69/256695802

Check-in from 15h00

Check out up to 12h00

  • ALTE OPER :  U6 / U7 Alte Oper

  • By plane

    FRANKFURT At 20km / 12.43 miles

  • By train

    FRANKFURT HBF At 1.7km / 1.06 miles

GPS :50.115941, 8.673665

Our accommodation(s)

All spacious rooms and suites are decorated in french style and has free WiFi, air conditioning, TV, desk and Sofitel MyBed, as well as a minibar. Spend relaxing days and nights in a refined ambience.

CLASSIC ROOM with 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View, Courtyard View, Park view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: City View, Courtyard View, Park view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 king-size bed

  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Views: City View, Courtyard View, Park view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Views: City View, Courtyard View, Park view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Rooms

Our restaurants and bars

RESTAURANT SCHÖNEMANN

Type of cuisine: French

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Menu (PDF)

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LILI´S

Non contractual photo

In Lili's Bar, french culinary traditions are lived. Enjoying at the "Le Goûter" or with champagne cocktails during the "Apéro Chic". In summer, Lili'S Roof Garden has a unique view of the skyline.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 320

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Frankfurt Opera

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,495 reviews

tripadvisor

TripAdvisor Rating 4.5/5

552 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Gut

Customer review rating 4.0/5

Anonymous Business - 22/03/2021 Confirmed reviews ALL

Alles ok

Bonjour sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus Frankfurt Steffen Opitz General Manager

Great stay !

Customer review rating 4.5/5

Alex Business - 04/01/2021 Confirmed reviews ALL

Very good stay, fantastic, central location, great amenities, great service.

Dear Alexander Michael N., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Excellent taken care of

Customer review rating 5.0/5

Beat K. Business - 27/12/2020 Confirmed reviews ALL

The Sofitel Frankfurt team took well care of us during the Corona time. We had a fantastic dinner at the bar as all restaurants in Frankfurt were closed. The Prestige Suite fulfilled all our requirements at its best and the front office agents were extremely helpful.

Dear Mr- K., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Another beautiful experience all around

Customer review rating 5.0/5

Dr. N. K. Families - 28/10/2020 Confirmed reviews ALL

We are returning guests and have visited multiple times over the last 3 years. We thank the team for ensuring our comfort and adhering to the latest guidelines in respect of protocols during the ongoing COVID 19 pandemic.

Bonjour dear Dr. Nastaran K., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We looking forward to welcome you and your family back in Frankfurt. Sincerely, Steffen Opitz General Manager

Excellent stay!

Customer review rating 5.0/5

Asuman G. Couples - 19/10/2020 Confirmed reviews ALL

Thank you and we are very happy to stay in Sofitel Frankfurt Opera.

Dear Asuman G., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Great hotel, horrible reception experience

Customer review rating 3.5/5

Paul S. Families - 16/10/2020 Confirmed reviews ALL

Perfect stay, beautiful room, great breakfast, however the second time in a row very bad experience with the reception staff where they didnt know that room was paid, had to spend extra half an hour mixed with confusion. Very disappointed

Bonjour dear Paul S., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Hotel is well located, great room !

Customer review rating 3.5/5

Yvan H. Families - 06/10/2020 Confirmed reviews ALL

Hotel and rooms are great ! Staff is very efficient and available I have to mention that the swimming pool was not accessible for our 7 & 9y kids.

Bonjour dear Yvan H., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

disappointing experience

Customer review rating 2.0/5

Martin H. Couples - 06/10/2020 Confirmed reviews ALL

Room temperature was not adjustable. Found this out at 1:30am. TV was not properly working Room was super loud when window was opened at night (due to overheated room)

Bonjour dear Martin h., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager
Customer review rating 2.5/5

Walter S. Business - 03/10/2020 Confirmed reviews ALL

The permanent ventilation is MUCH too loud. Every time the minibar is locked and I have to call the reception. The staff at the reception changes too often and is sometimes poorly qualified.

Sehr geehrter Herr S., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Sofitel Frankfurt Opera die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Sofitel Hotels & Resorts setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus Frankfurt Steffen Opitz General Manager
Customer review rating 3.0/5

Christian Families - 29/09/2020 Confirmed reviews ALL

Hotel itself is great and the facilities are in excellent shape (shame the bar is closed, but that is covid and nothing anybody can do about it). I did, however, have one business reservation and arrived a night earlier to stay for personal reasons. I did mention to reception that they shoudl please not kick me out of my room in the morning as I have another reservation for the following day in the same room, hence I would remain anyway. That didnt work and I was repeatedly interrupted during the mornign when I was on important calls. This is the second time this has happened to me at the hotel in a month.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience in regards to the reception and the communication about your add on stay did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture I would like to upgrade on to one of our suites and invite you for a bottle of champagne in our Lilli's Bar during your next stay We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me directly for your next reservation. sincerely Steffen Opitz General Manager Sincerely,

Perfect stay

Customer review rating 5.0/5

Razvan Couples - 22/09/2020 Confirmed reviews ALL

My wife and I have been many times at Sofitel Frankfurt and we have always been extremely happy with our stay every time we've been there. Hotel is in excellent condition, room is very large with a nice view to the park across, bed is amazing and the shower to die for. Breakfast has everything, even more than you would wish for in the morning. Tables are well distanced because of covid 19, cleanliness is their top priority and staff very polite and ready to help.

Bonjour dear Razvan G., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Nice interior. Hotel staff is very friendly. Breakfast is overpriced

Customer review rating 3.0/5

B. Families - 14/09/2020 Confirmed reviews ALL

Dear all , the interior of the hotel is very nice. The staff at FO is very helpful and the Lady on the Bar entrance on 11.09.2020 was very professional. The breakfast is way overpriced with 37,- Euro and quality of the Food is this not worth . For example, Birchermüsli was dry and must be prepared already days before and the waffles were not fresh, egger frozen.

Bonjour dear Marcel B., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

First time back

Customer review rating 4.5/5

Richard I. M. J. Business - 05/09/2020 Confirmed reviews ALL

Excellent service from the team on my first visit after the lockdown. Thank you.

Bonjour dear Richard M., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Well located, chick interrior design

Customer review rating 4.0/5

Philippe S. Business - 05/09/2020 Confirmed reviews ALL

Pleasant and easy

Bonjour dear Philippe S., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Most devastating stay I ever had in a five star hotel..

TripAdvisor rating 1.0/5

newyorksoho363 13/08/2020 TripAdvisor review

I can just warn anyone: Don’t book yourself in this narcissistic environment.. Accor group is well known for its narcissistic, french attitude.They let it out on their own guests! I checked in as a single, female guest. The perfect victim to play me and they did, in all kind of ways. The entire stay, they tried to drive me nuts, tried to give me a hard time.They made me wait for everything. I had to wait an whole hour to get a ridiculous bottle of water to my room after I already had an intense work out at the gym and while the room temp was 35 degrees inside! No AC! I barely couldn’t breathe.. I was totally dehydrated but they really didn’t care..Instead they made everything even more worse.. It started with the super old hairdryer. It didn’t even include a cooling mode to dry my bleached hair. The temp was so hot, it even broke some of my my hair! I was shocked. I called the front desk and complained about it. The whole drama began.They didn’t show any empathy and just put me on a never ending stand by mode just for having a normal working hair dryer. After three hours, they told me someone is on the way to a drugstore to buy a new one after I sarcastically told them it’s possible to buy modern hairdryers with cool modes for only 9.99 €.. You can’t imagine what happened after those 20 min. The GM called me and told me that he’s actually not planning to get any new hairdryer. Excuse me.?..Instead he will ask a hairsalon near by to borrow one.. (!) and in an even blaming tone he told me, normally, if a guest has those kind of special requests they are happy to provide it but of course will charge for it..! Wait a mom.. So, I got told that someone is already organizing another hairdryer. After 20 mins it turned out that they actually lied to me, and even if my hair got damaged from their own middle aged hairdryer, Im now the one who gets blamed?? But sure, why apologizing, right? Play it as Trump and instead make her even pay for it ;) It was traumatizing how poorly they treated me..To have to wait hours in a sauna (my paid room) not knowing how long this will go on..That frustrating argument w the GM..and tha, he switched again and decided that he will now send someone to buy a new one. What a sick power game..? Another 20 min of waiting.. And guess what..The new hairdryer came surprisingly without a cooling mode.. Btw. After all those crazy making bs, they decided to kick me out w the police, simply because they couldn’t handle my justified criticism..

French touch

TripAdvisor rating 5.0/5

kamals477 Business - 31/01/2020 TripAdvisor review

Friendly staff and always available for your help at any time, giving you all the recommendation needed. luxurious hotel in a quite area and in the middle of the city with an electric car parking spot. just sleep in the bed and let me know if you want to go working on the next day or prefer laying down. simply French touch in a luxurious way

Dear Kamals477, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Great Support & location

TripAdvisor rating 4.0/5

susanyap2020 Family - 01/01/2020 TripAdvisor review

First of all I would like to thank the team in Sofitel for their support to me & the family. My daughter had very high fever and was sick during our entire stay in Frankfurt, what a time to spend our holidays! The hotel was supportive to us. We would love to recommend to anyone that are travelling there to choose this hotel. Location was great too but only unfortunate for us that we did not see the best of it as the whether was not great, where I have a sick child and a father in-law that has walking problems which the hotel supported us with a wheel chair available at all times for him. Very considerate and appreciated. Thank you.

Dear Mrs.SusanYap2020, We are honored to have served your entire family during your stay in Frankfurt. Thank you very much for your heartwarming comments. We are pleased to read that you were moved by our concern and care for your daughter when she got sick. We are truly relieved to hear that she has fully recovered and that she was still able to enjoy the rest of her vacation. Thank you for your kind words about our team. We will share your feedback and it will definitely make them feel empowered. Your satisfaction is the best reward for our employees, who work hard day after day to provide you with impeccable service. We hope to welcome you back soon. Best Regards, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Value for money

TripAdvisor rating 5.0/5

SalehAlsowail Family - 17/10/2019 TripAdvisor review

Excellent hotel with good location & excellent staff who have excellent customer services ready and welling to serve customers at any time. I am confident that there is a strong management behind all this who cares about and value their customers.

Dear Mr. Al Sowail, Thank you for taking the time to share your feedback on your stay at Sofitel Frankfurt Opera. Thank you for the honor of saying our hotel is excellent and also mentioning that our staff is excellent. We thank you for choosing Sofitel Frankfurt Opera and we look forward to welcoming your back soon. Yours Sincerely, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Excellent stay

TripAdvisor rating 5.0/5

Tony33ON Couples - 16/10/2019 TripAdvisor review

This is our 4th time at Sofitel Frankfurt and it never ceases to amaze us. Quality of room, cleanliness, breakfast, value for the money, close to shopping, everything has been top notch. The lobby is fantastic and cozy in the same time. Reception staff are doing everything they can to accommodate you. We will definitely be back !

Dear Mr. Tony33ON, We would like to thank you for your heartwarming review on your recent stay at Sofitel Frankfurt Opera. We are pleased to read that you have fully enjoyed your fourth stay with us. We appreciate your kind words saying that the hotel is value for money and mentioning about our lobby, the top quality of our rooms, cleanliness, breakfast and the central location. Most of all thanks for saying that our Reception team is accommodating. Our entire team works hard to ensure that you have an unforgettable experience and so your words of praise really means a lot to us. We thank you for always choosing Sofitel Frankfurt Opera as your residence in Frankfurt. We await your return. Yours Sincerely, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Short but pleasant stay

TripAdvisor rating 5.0/5

Kenneth B Couples - 24/09/2019 TripAdvisor review

We were very pleased with the quality of the room furnishings and the professionalism and courtesy of the dining room/bar staff. The only issue we had was that our request for a jammed sliding door to the bathroom reported to Reception was not acted upon for the length of our three night stay.

Dear Mr. Kenneth B, Thank you for sharing your feedback on your recent stay and for your positive comments regarding the hotel's design and our team's professional service. Since our objective is to give you an unforgettable experience, your positive comments and constructive feedback are very important for us. We will share your feedback about the chalenges you experienced with the sliding door of your room. We hope to welcome you back very soon. Best Regards, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

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