Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,494 reviews

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Opernplatz 16, Access only via, Hochstrasse 44, 60313 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Some rooms offer a beautiful view of the city park or the skyline.

  • The only hôtel particulier in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Opernplatz 16, Access only via, Hochstrasse 44
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Telephone
Fax +49 69 256695802

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,494 reviews

TripAdvisor Rating  4.5/5  682 reviews

Certificate of excellence 2024

Very well received. Your staff is amazing.

Customer review rating 5.0/5

Robert K. Couples - Confirmed reviews ALL

The person that received us made our stay incredible from the first moment. He is from Morocco (I can´t remember his name)

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Great hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Modern and large rooms in ideal location with great service from the moment you check in.

Dear Mr. Stone, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Decent hotel

Customer review rating 3.0/5

Brian H. Families - Confirmed reviews ALL

We enjoyed our stay in Frankfurt, the hotel is centrally located which is convenient. We did however have issues with our room AC not working so the first of two nights was not so great but we eventually were able to change rooms around 9:30pm to a smaller room with AC working. We also had issues reaching the hotel in advance to book transport (ended up taking a taxi). For a 5 star hotel, we expect more.

Bonjour Mr. H., Thank you very much for your kind feedback regarding your stay at the Sofitel Frankfurt Opera. We sincerely apologize for the inconvenience during stay and I have personally discussed your comments with the team members involved. It would be a great pleasure for me to invite you to a lunch or dinner with wine pairing for two during your next stay, as well as to offer you an upgrade to one of our suites. I would be happy to assist you personally with your next reservation. We hope to welcome you back soon. Kind regards Steffen Opitz General Manager

Great location

TripAdvisor rating 3.0/5

Iman_Aziz75 TripAdvisor review

This is an elegant hotel with spacious room at the upper scale area of Frankfurt, just steps away from the Opera house. The breakfast is superb and the lobby along with facilities are so elegant. The rooms are old but well maintained, very much of the 80ies style. Fresh linen but uncomfortable mattress. The shower and in room amenities were great. You can slide doors around the bed to separate it totally from bathroom and entrance area. The sad part is that the room had flying insects and I got bitten by mosquitoes inside the room during my one night stay. I arrived at night and woke up with a mosquitoes bite. Unfortunately, I am hyper sensitive to bug bites, now it has been over a month and I still have not recovered. I have no idea how a hotel at such standards does not have a proper pest control in their rooms.

Dear Iman A, Thank you for sharing your feedback on your recent stay with us at Sofitel Frankfurt Opera. We are delighted to hear that you appreciated our hotel's great location, elegant ambiance, and superb breakfast offerings. It is wonderful to know that you found our facilities to be elegant and enjoyed the spacious room near the Opera house. However, we are truly sorry to learn about the discomfort caused by the presence of flying insects during your stay. We understand the importance and I can assure you that we have regular controls and inspections by a specialized company and take all possible measurements. Your comfort and well-being are our top priorities, and we regret any inconvenience experienced. Please accept our sincerest apologies for falling short of your expectations in this regard. We hope to have the opportunity to welcome you back to Sofitel Frankfurt Opera and provide you with a flawless stay that exceeds your expectations. Should you have any further concerns or require assistance, please do not hesitate to contact me directly. Steffen Opitz General Manager

Very nice hotel

Customer review rating 5.0/5

R H. Business - Confirmed reviews ALL

Clean, friendly, and excellent location

Dear Robert H., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. We are delighted to hear that you enjoyed the cleanliness, friendly service, and our excellent location. Your feedback is greatly valued, and we hope to welcome you soon as our guest again. Sincerely, Gina Maria Jansen Guest Experience Manager

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Other web-users rate our hotel

  • 360 reviews 9.6/10 Location
  • 543 reviews 8/10 Room
  • 774 reviews 8.6/10 Service
  • 225 reviews 7.5/10 Breakfast
  • 113 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.