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Sofitel Frankfurt Opera Hotel 5 stars

TripAdvisor rating 4.5/5 502 reviews
Sofitel Frankfurt Opera
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Hotel extras

  • The city's only "hôtel particulier"

  • A first-class destination

  • Art gallery in the lobby

  • SoSPA, pool and 24-hour SoFIT fitness room

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
  • Bikes rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313
frankfurt am main
germany

Tel: +49692566950

Fax: (+49)69/256695802

Contact email

Check-in from 15h00

Check out up to 12h00

  • ALTE OPER :   U6 / U7 Alte Oper

  • By plane

    FRANKFURT At 20km / 12.43 miles

  • By train

    FRANKFURT HBF At 1.7km / 1.06 miles

GPS :50.115941, 8.673665

Our accommodations

30-45 m² of exclusive design, wellness bath with rain shower and Lanvin products, BOSE Sound System and widescreen TV. Enjoy the view of the stars through the window from your MyBed.

CLASSIC ROOM with 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side, Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 36m²
  • Views: City side, Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 king-size bed

  • Max. number of persons: 2
  • Area: From 45m²
  • Views: City side, Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 45m²
  • Views: City side, Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

JUNIOR SUITE, 1 king size bed

  • Max. number of persons: 3
  • Area: From 50m²
  • Views: City side, Park view, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

JUNIOR SUITE, 2 single beds

  • Max. number of persons: 3
  • Area: From 50m²
  • Views: Courtyard side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

PRESTIGE SUITE, 1 king-size bed

  • Max. number of persons: 3
  • Area: From 60m²
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

OPERA SUITE, 1 king-size bed, high floor, city view

  • Max. number of persons: 3
  • Area: From 90m²
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

PRESIDENTIAL SUITE, kingsize bed, roof terrace, skyline and Alte Oper view

  • Max. number of persons: 3
  • Area: From 120m²
  • Views: Park view, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

RESTAURANT SCHÖNEMANN

Type of cuisine: French

The timelessly elegant interior of the restaurant is a playful display of colors, shapes and traditions, and reflects the culinary philosophy of our cuisine: innovative and exquisite, but simple enough to make you feel at home.

Lunch

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LILI´S

Photo non contractuelle / Strictly non binding

Poetry on the ceiling, opulent pillars and an extravagant, Baroque-inspired design create a modern, romantic atmosphere in which you can enjoy your favorite cocktail with all your senses.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 320 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Frankfurt Opera

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,977 reviews

tripadvisor

TripAdvisor Rating 4.5/5

502 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Classy

Customer review rating 4.5/5

Vip Couples - 03/12/2019 Confirmed reviews ALL

Wonderful staff, excellent service, beautiful rooms.

Dear Victoria P., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Beautiful hotel, perfect experience

Customer review rating 4.5/5

Vojmir Couples - 03/12/2019 Confirmed reviews ALL

The hotel is simply beautiful! The room was very elegant and cosy and it was a true pleasure to stay there. Great location. The staff are nice and friendly. A special thank you to Ms Hidalgo-Giovannoli who made sure my stay was even better!

Dear Mr. S., We would like to thank you for choosing Sofitel Frankfurt Opera in your recent stay. It is with pleasure that we read that you were happy with your room and that you found our team to be nice and friendly. We will let our hard working team know that they made your stay memorable. They will surely appreciate your kind words. Please do not hesitate to contact me again when you will be back in Frankfurt. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to welcoming you back soon. Yours Sincerely, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Mixed experience

Customer review rating 4.5/5

Martine C. Business - 29/11/2019 Confirmed reviews ALL

I felt that the front desk was more overwhelmed than in my past experiences. Check in was mixed, but worst was check out. I tried to use all my club Accor points against the bill but given the complexity of the system, I was unable to do so. The lady at the desk sent me at least four emails with a code, none of which worked. I spent over 25 min checking out and in the end paid by visa. Also, when I extended my stay for the extra night the rate I was told was not the same as what was on the bill. Fortunately I had an email proof of the lower rate which she then honoured. On the positive side two employees were excellent- the front door valet and the housekeeping man were very friendly and helpful. This was my third time staying at this Sofitel. The price paid for this stay was high due to my visit coinciding with a conference in Frankfurt. I can understand that but the service especially at the front desk should reflect the hotels rating.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry to hear that your experience at check out did not meet your expectations especially with regards to your points. Please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours, Yasmine Hidalgo Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

horrific

Customer review rating 4.5/5

Nordia W. F. T. F. Business - 25/11/2019 Confirmed reviews ALL

my client was given a confirmation to extend her stay . Then was told they would not honor her reservation . She was left to walk the street and find alternative reservation . She was there on Business.

Dear Miss Williams, Thank you for taking the time to tell us about the experience of your client, Miss F. at the Sofitel Frankfurt Opera. We are alarmed to hear that she did not have a pleasant experience. In behalf of my team, this is to apologize for the reaction and lack of empathy of my colleague at the Reception. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. The department head already coached the concerned Front Office agent about this behavior. Please note that it is our standard practice to offer a room at the hotel and if there is no available room to offer assistance to the guest in finding another room. I am sorry too that the English level of the particular colleague is also not business level English so she did not know also how to communicate with tact and diplomacy. All our efforts are concentrated in preventing future occurrences. The miscommunication seems to have stemmed from an email we received from you addressed to our Reservations team that the extension of the stay was not approved due to budget constraints of the company. Upon investigation, it was cancelled in our system. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure that your clients will experience it during their next stay with us. Please do contact me directly so I can make it up to Miss F. the next time she stays here at h8… We are looking forward to welcoming your valued clients at Sofitel Frankfurt Opera. Sincerely Yours, Yasmine Hidalgo-Giovannnoli Guest Relations Manager Sofitel Frankfurt Opera

Back home

Customer review rating 4.5/5

George A. Business - 24/11/2019 Confirmed reviews ALL

Very nice

Dear George A., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Extremely happy with the service provided!

Customer review rating 4.5/5

N/a Couples - 23/11/2019 Confirmed reviews ALL

I stay often at your hotel for business trips. On this occasion I had booked a room for my parents who visited Frankfurt. The service they received was outstanding - they felt really well being taken care of and appreciated the room upgrade. Thank you very much, another reason for me to return to the Sofitel which is my favorite hotel in Frankfurt.

Dear Mr. C., We thank you for your comments regarding your stay at the Sofitel Frankfurt Opera. We are pleased to know that you and your family enjoyed your stay. As a regular guest please feel free to email me whenever your family is coming so we can allocate a nice room with a view. Please also look for me at Guest relations so I can meet you in person. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Thank you

Customer review rating 4.5/5

V Business - 20/11/2019 Confirmed reviews ALL

Very good location, room and service.

Dear Mr. V., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive both positive and constructive feedback. I will share your comments with our team. Please be assured that we will do something to improve the check in and check out experience. I am sure that this feedback will help us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Yasmine Hidalgo - Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Ideal for brief, luxurious weekend stay

Customer review rating 4.5/5

Anonymous Solo - 19/11/2019 Confirmed reviews ALL

Classy, professional and extremely friendly and forthcoming service. Modern, welcoming room with high end amenities including one of the best beds in the industry, rain shower/bathtub combination, and tasteful seating arrangements even in the smallest of the rooms offered. Haven't had a chance to try the pool, bar or restaurant but there is always the next stay for that. Five stars. Probably the best hotel in Frankfurt right now.

Dear Thorsten S., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

A very relaxing stay.

Customer review rating 4.5/5

Dennis D. Business - 18/11/2019 Confirmed reviews ALL

Very comfortable room, slightly more street noise than one would normally expect with the double-glazing, it almost seemed like one of the windows wasn't sealed completely around the frames. We enjoyed 2 dinners in the restaurant with very good service from the staff.

Dear Dennis D., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback and also I will note regarding the windows in the Room . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

FFM/Opera

Customer review rating 4.5/5

Anonymous Families - 18/11/2019 Confirmed reviews ALL

warm and welcoming

Dear Elvira B., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

short stay, very pleasant

Customer review rating 4.5/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

Room was excellent. Staff were cordial and efficient.

Dear Trevor P., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Exceptional stay

Customer review rating 4.5/5

Anon. Business - 13/11/2019 Confirmed reviews ALL

From the very warm and personalised welcome during check-in to the check-out, everything was done to make me feel welcome and comfortable. Special marks as usual for the exceptional quality of your bedding, and for the tastefully elegant decoration of the rooms.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is definitely an honor that you tell us that we have met your high expectations. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your positive comments are crucial in this process therefore we highly value your time. Your endorsement makes a difference to us. We will share your feedback and it will definitely make our team feel empowered. We hope to welcome you back very soon. Yours Sincerely, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Recommended. Great Stay

Customer review rating 4.5/5

Monica M. H. Solo - 11/11/2019 Confirmed reviews ALL

I love the hotel, service and staff. Will be my choice in my next trip to Frankfurt

Dear Monica Meyer H., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Beside the breakfast chaos

Customer review rating 4.5/5

Hagen Business - 06/11/2019 Confirmed reviews ALL

It was a good stay. Only the room for the breakfast was to small for a good booked Hotel. Also the coffee service does not work very well. Beside this little complain the overall experience was really fine!

Dear Mr. P., We very much appreciate your positive and constructive comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive feedback. I will share your comments with our team. Please be assured that we will let our Food and Beverage Department know about your comment on the coffee and breakfast. Please know that we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Yasmine Hidalgo - Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Wow overall the hotel is extremely excellent Location rooms Spa

Customer review rating 4.5/5

Mutaz K. Business - 04/11/2019 Confirmed reviews ALL

I was staying at room number 608 , I have loved the room decoration . Awesome matters , Bath Room is spacious , Tv Stand something different . Loved the Elevator concept . indoor pool is so amazing & and the sauna as well . Balcony and the view

Dear Mr. K., Thank you very much for your positive comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Another great stay.

Customer review rating 4.5/5

Anonymous Business - 31/10/2019 Confirmed reviews ALL

I had a very pleasant stay.

Dear Mark Joseph M., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Greatest experience

Customer review rating 4.5/5

D. Business - 28/10/2019 Confirmed reviews ALL

Great experience. Thank you

Dear Eric D., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Lift on return from Sauna

Customer review rating 4.5/5

James L. Business - 25/10/2019 Confirmed reviews ALL

Experience was great. I did have an issue on return from the sauna whilst wearing not very much were I took the lft to the 2nd floor. I was mortified that I ended up in the public carpark and unable to return to the basement floor as the button (with my hotel card) couldn't be selected. I then shared the lift with people using the car park where I then had to walk around the building to the hotel lobby again whilst wearing not very much. You may wish to put a sign up stating that lift use is for access to the car park only and not for access to the Sofitel hotel rooms. Otherwise the hotel room was great, and staff are excellent. Thanks James L.

Dear James L., Thank you for taking the time to tell us about your experience with the elevator at the Sofitel Frankfurt Opera. On behalf of my team, please allow me to express my sincerest apologies. We are sorry about the inconvenience caused by this that you had to go aorund the hotel in your bathrobe. We will defintiely let the management know so we can address this. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are delighted to hear that you enjoyed your stay despite this concern. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am sure that with Blackrock you will be coming back to Frankfurt often - please do email me at h8… I hope I can meet you on your return. Sincerely Yours, Yasmine Hidalgo- Giovannoli Guest Relations Manager

Ideally located five star hotel

Customer review rating 4.5/5

Pavel Z. Business - 24/10/2019 Confirmed reviews ALL

Responsive staff, convenient rooms and excellent bar.

Dear Pavel Z., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Endhart Assistant to the General Manager

Great room but need better rules

Customer review rating 4.5/5

Aj G. Business - 22/10/2019 Confirmed reviews ALL

I had a short stay for business. Room was great. Staff was helpful. Need a better pet policy though. Guest had a barking dog all morning which woke me up. This also interrupted many conference calls as the dog barked for over 45 minutes constantly. Will be traveling to Frankfurt frequently over next couple of months but will be staying elsewhwre

Dear Anthony G., Thank you very much for taking the time to share your comments regarding your recent stay at Sofitel Frankfurt Opera. May I say how sorry I am to learn that you have left the Sofitel Frankfurt Opera not entirely satisfied due to the barking of the dog. I thank you for your constructive feedback witch will help us to improve. Rest assured, I have addressed this situation with all relevant departments to avoid similar shortcomings in the future. Dear Anthony G., I sincerely hope you will accept our apology and give us another chance to welcome you to the Sofitel Frankfurt Opera Sincerely, Holger Endhart Assistant to the General Manager
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