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Sofitel Frankfurt Opera Hotel 5 stars

Customer review rating 4.5/5 2,576 reviews

ALLSAFE approved hotel

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Sofitel Frankfurt Opera
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+ 19 Services

Hotel extras

  • An ALLSAFE certified hotel

  • The only Hotel Particulier in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located at Opera Square

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (nearby)
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313 frankfurt am main
germany

Tel: +49692566950

Fax: (+49)69/256695802

Check-in from 15h00

Check out up to 12h00

  • ALTE OPER :  U6 / U7 Alte Oper

  • By plane

    FRANKFURT At 20km / 12.43 miles

  • By train

    FRANKFURT HBF At 1.7km / 1.06 miles

GPS :50.115941, 8.673665

Our accommodation(s)

All spacious rooms and suites are decorated in french style and has free WiFi, air conditioning, TV, desk and Sofitel MyBed, as well as a minibar. Spend relaxing days and nights in a refined ambience.

Our restaurants and bars

RESTAURANT SCHÖNEMANN

Type of cuisine: French

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Menu (PDF)
  • Monday Closed
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday Closed

LILI´S

In Lili's Bar, french culinary traditions are lived. Enjoying at the "Le Goûter" or with champagne cocktails during the "Apéro Chic". In summer, Lili'S Roof Garden has a unique view of the skyline.

Menu (PDF)

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 320

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Frankfurt Opera

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,576 reviews

tripadvisor

TripAdvisor Rating 4.5/5

558 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Anonymous Business - 18/07/2021 Confirmed reviews ALL

Wonderful stay as usual. Looking forward to when Lili's is able to reopen.

Bonjour dear Mark Joseph M., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Well deserved time off

Customer review rating 4.5/5

Swp Friends - 13/07/2021 Confirmed reviews ALL

Nice rooms, good breakfast, nice bar.

Dear Silke W., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager
Customer review rating 4.5/5

Anonymous Couples - 07/07/2021 Confirmed reviews ALL

My 2nd stay in the hotel, and it has been very pleasant. We found the staff to be incredibly helpful and friendly, and the room was gorgeous. Maybe 2 points for consideration: 1. the Service at breakfast (while very friendly and polite) was way too slow. We waited for a cappuccino and a tea for almost 20 mins. 2. our personal belongings were taken out of the minibar by error (figs, the welcome macaroons and milk)

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the experience at breakfast and with the mini bar. I will discuss this with the team to sure that does not happen again. As a little gesture I would appreciate if you allow me to invite you for a lunch or dinner on your next stay. Please contact me directly for your next booking so I can make the necessary arrangements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Standard with some highlights

Customer review rating 4.0/5

Gilles R. Couples - 28/06/2021 Confirmed reviews ALL

Sofitel standard with extremely friendly Chasseur and waiters/waitresses. Topper of bed unfortuantely wrongly dispatched on bed making sleeptime challenging.

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the housekeeping team as well as the online check system to prevent future occurrence. We appreciate your sharing your concerns, and I would appreciate if you allow me to invite you for an Upgrade to a Suite on your next stay. Please contact me directly for your next booking so I can make the necessary arrangements. Sincerely, Steffen Opitz General Manager

Great location, great building, great staff

Customer review rating 5.0/5

Kai K. Business - 25/06/2021 Confirmed reviews ALL

Best hotel in Frankfurt:

Dear Kai K., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Extremely well located

Customer review rating 4.5/5

S. Solo - 23/06/2021 Confirmed reviews ALL

every thing was perfect

Dear Mehrshad S., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Good Stay

Customer review rating 5.0/5

Asuman G. Families - 27/05/2021 Confirmed reviews ALL

Thank you! It was a pleasure for me to stay in Sofitel Frankfurt Opera even pandemic time !!! It was a wonderful hospitality and caregiver staff and perfect management team ( GM and all other team) Good food and service and hygienic environment! Happy to stay there!

Dear Ziya bey, Dear Asuman hanim, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Great location

Customer review rating 4.5/5

Anonymous Business - 25/05/2021 Confirmed reviews ALL

Spent three nights. Warm welcome, great service, clean, convenient rooms.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Excellent hotel, great location

Customer review rating 5.0/5

Werner T. Business - 23/05/2021 Confirmed reviews ALL

Overall very pleasant.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Musamba from the breakfast Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Gut

Customer review rating 4.0/5

Anonymous Business - 22/03/2021 Confirmed reviews ALL

Alles ok

Bonjour sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus Frankfurt Steffen Opitz General Manager

Great stay !

Customer review rating 4.5/5

Alex Business - 04/01/2021 Confirmed reviews ALL

Very good stay, fantastic, central location, great amenities, great service.

Dear Alexander Michael N., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Excellent taken care of

Customer review rating 5.0/5

Beat K. Business - 27/12/2020 Confirmed reviews ALL

The Sofitel Frankfurt team took well care of us during the Corona time. We had a fantastic dinner at the bar as all restaurants in Frankfurt were closed. The Prestige Suite fulfilled all our requirements at its best and the front office agents were extremely helpful.

Dear Mr- K., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Another beautiful experience all around

Customer review rating 5.0/5

Dr. N. K. Families - 28/10/2020 Confirmed reviews ALL

We are returning guests and have visited multiple times over the last 3 years. We thank the team for ensuring our comfort and adhering to the latest guidelines in respect of protocols during the ongoing COVID 19 pandemic.

Bonjour dear Dr. Nastaran K., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We looking forward to welcome you and your family back in Frankfurt. Sincerely, Steffen Opitz General Manager

Excellent stay!

Customer review rating 5.0/5

Asuman G. Couples - 19/10/2020 Confirmed reviews ALL

Thank you and we are very happy to stay in Sofitel Frankfurt Opera.

Dear Asuman G., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Great hotel, horrible reception experience

Customer review rating 3.5/5

Paul S. Families - 16/10/2020 Confirmed reviews ALL

Perfect stay, beautiful room, great breakfast, however the second time in a row very bad experience with the reception staff where they didnt know that room was paid, had to spend extra half an hour mixed with confusion. Very disappointed

Bonjour dear Paul S., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Most devastating stay I ever had in a five star hotel..

TripAdvisor rating 1.0/5

newyorksoho363 13/08/2020 TripAdvisor review

I can just warn anyone: Don’t book yourself in this narcissistic environment.. Accor group is well known for its narcissistic, french attitude.They let it out on their own guests! I checked in as a single, female guest. The perfect victim to play me and they did, in all kind of ways. The entire stay, they tried to drive me nuts, tried to give me a hard time.They made me wait for everything. I had to wait an whole hour to get a ridiculous bottle of water to my room after I already had an intense work out at the gym and while the room temp was 35 degrees inside! No AC! I barely couldn’t breathe.. I was totally dehydrated but they really didn’t care..Instead they made everything even more worse.. It started with the super old hairdryer. It didn’t even include a cooling mode to dry my bleached hair. The temp was so hot, it even broke some of my my hair! I was shocked. I called the front desk and complained about it. The whole drama began.They didn’t show any empathy and just put me on a never ending stand by mode just for having a normal working hair dryer. After three hours, they told me someone is on the way to a drugstore to buy a new one after I sarcastically told them it’s possible to buy modern hairdryers with cool modes for only 9.99 €.. You can’t imagine what happened after those 20 min. The GM called me and told me that he’s actually not planning to get any new hairdryer. Excuse me.?..Instead he will ask a hairsalon near by to borrow one.. (!) and in an even blaming tone he told me, normally, if a guest has those kind of special requests they are happy to provide it but of course will charge for it..! Wait a mom.. So, I got told that someone is already organizing another hairdryer. After 20 mins it turned out that they actually lied to me, and even if my hair got damaged from their own middle aged hairdryer, Im now the one who gets blamed?? But sure, why apologizing, right? Play it as Trump and instead make her even pay for it ;) It was traumatizing how poorly they treated me..To have to wait hours in a sauna (my paid room) not knowing how long this will go on..That frustrating argument w the GM..and tha, he switched again and decided that he will now send someone to buy a new one. What a sick power game..? Another 20 min of waiting.. And guess what..The new hairdryer came surprisingly without a cooling mode.. Btw. After all those crazy making bs, they decided to kick me out w the police, simply because they couldn’t handle my justified criticism..

French touch

TripAdvisor rating 5.0/5

kamals477 Business - 31/01/2020 TripAdvisor review

Friendly staff and always available for your help at any time, giving you all the recommendation needed. luxurious hotel in a quite area and in the middle of the city with an electric car parking spot. just sleep in the bed and let me know if you want to go working on the next day or prefer laying down. simply French touch in a luxurious way

Dear Kamals477, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Great Support & location

TripAdvisor rating 4.0/5

susanyap2020 Family - 01/01/2020 TripAdvisor review

First of all I would like to thank the team in Sofitel for their support to me & the family. My daughter had very high fever and was sick during our entire stay in Frankfurt, what a time to spend our holidays! The hotel was supportive to us. We would love to recommend to anyone that are travelling there to choose this hotel. Location was great too but only unfortunate for us that we did not see the best of it as the whether was not great, where I have a sick child and a father in-law that has walking problems which the hotel supported us with a wheel chair available at all times for him. Very considerate and appreciated. Thank you.

Dear Mrs.SusanYap2020, We are honored to have served your entire family during your stay in Frankfurt. Thank you very much for your heartwarming comments. We are pleased to read that you were moved by our concern and care for your daughter when she got sick. We are truly relieved to hear that she has fully recovered and that she was still able to enjoy the rest of her vacation. Thank you for your kind words about our team. We will share your feedback and it will definitely make them feel empowered. Your satisfaction is the best reward for our employees, who work hard day after day to provide you with impeccable service. We hope to welcome you back soon. Best Regards, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Value for money

TripAdvisor rating 5.0/5

SalehAlsowail Family - 17/10/2019 TripAdvisor review

Excellent hotel with good location & excellent staff who have excellent customer services ready and welling to serve customers at any time. I am confident that there is a strong management behind all this who cares about and value their customers.

Dear Mr. Al Sowail, Thank you for taking the time to share your feedback on your stay at Sofitel Frankfurt Opera. Thank you for the honor of saying our hotel is excellent and also mentioning that our staff is excellent. We thank you for choosing Sofitel Frankfurt Opera and we look forward to welcoming your back soon. Yours Sincerely, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Excellent stay

TripAdvisor rating 5.0/5

Tony33ON Couples - 16/10/2019 TripAdvisor review

This is our 4th time at Sofitel Frankfurt and it never ceases to amaze us. Quality of room, cleanliness, breakfast, value for the money, close to shopping, everything has been top notch. The lobby is fantastic and cozy in the same time. Reception staff are doing everything they can to accommodate you. We will definitely be back !

Dear Mr. Tony33ON, We would like to thank you for your heartwarming review on your recent stay at Sofitel Frankfurt Opera. We are pleased to read that you have fully enjoyed your fourth stay with us. We appreciate your kind words saying that the hotel is value for money and mentioning about our lobby, the top quality of our rooms, cleanliness, breakfast and the central location. Most of all thanks for saying that our Reception team is accommodating. Our entire team works hard to ensure that you have an unforgettable experience and so your words of praise really means a lot to us. We thank you for always choosing Sofitel Frankfurt Opera as your residence in Frankfurt. We await your return. Yours Sincerely, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

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