Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,556 reviews

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Description

Hotel extras

  • Selected rooms have a beautiful view of the city park or the skyline.

  • The only “hôtel particulier” in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,556 reviews

Customer review rating 5.0/5

Gregory B. Solo - Confirmed reviews ALL

Extremely nice hotel. The room was excellent, the breakfast was excellent and the location is great.

Bonjour Mr. B., Thank you very much for your wonderful feedback. Your kind words about our hotel and team are greatly appreciated, and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera on your next visit to Frankfurt. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Helena R. Business - Confirmed reviews ALL

We recently ran a two day event with the Sofitel Frankfurt Opera team and it was nothing short of perfect. The team did all they could to go above and beyond for us to ensure that the event went smoothly both before, during and after. Special shout out to Jens and Seelan who were amazing during the stay.

Bonjour Ms. R., Thank you very much for sharing your wonderful feedback following your recent event at Sofitel Frankfurt Opera. I am delighted to learn that your two-day event was such a success and that our team contributed to making the entire experience seamless from planning through to departure. Creating memorable and flawless events for our guests is something we take great pride in, and it is truly rewarding to know that we met your expectations. I was especially pleased to read your kind recognition of Jens and Seelan. Both are valued members of our team, and I will be sure to personally share your compliments with them. I know they will be delighted to learn that their dedication and commitment helped make your event such a positive experience. Thank you as well for highlighting the WiFi connection speed. While I am pleased that this did not detract from your overall satisfaction, we will continue to review opportunities for improvement in this area. We greatly appreciate your trust in Sofitel Frankfurt Opera and look forward to welcoming you and your colleagues back for another successful event in the future. Warm regards, Steffen Opitz General Manager

Customer review rating 4.5/5

Salim K. Friends - Confirmed reviews ALL

I had an absolutely wonderful stay at this hotel. Upon arrival, I was delighted to receive a complimentary upgrade from a standard room to a Junior Suite, which made the experience even more special. The suite was spacious, elegant, and impeccably maintained, providing exceptional comfort throughout my stay. The service was outstanding from start to finish. The staff were attentive, professional, and always willing to help. The overall atmosphere, the quality of the facilities, and the attention to detail all contributed to a truly memorable experience. If I had to mention one very minor point, it would be that I did not receive some of the small thoughtful touches that I had enjoyed during previous stays, such as the welcome macarons. However, this is a very minor detail and certainly did not detract from my overall enjoyment of the hotel. I thoroughly enjoyed my stay and look forward to returning in the future.

Bonjour Mr. K., Thank you very much for sharing your positive feedback following your recent stay at Sofitel Frankfurt Opera. I am delighted to learn that you had such an enjoyable experience with us and that our team contributed to making your stay a memorable one. Your kind words regarding the service, comfort, and overall atmosphere of the hotel are truly appreciated and will be shared with the entire team. It is always a pleasure to welcome returning guests, and we are grateful for your continued trust. At the same time, please accept my sincere apologies that the welcome amenity you had enjoyed during your previous stays was not provided on this occasion. I have taken note of your comment and will personally look into this matter with the team to ensure that such an oversight does not occur again. Thank you once again for your valuable feedback. We look forward to welcoming you back to Sofitel Frankfurt Opera in the near future. Warm regards, Steffen Opitz General Manager

Customer review rating 0.5/5

Verasak S. Business - Confirmed reviews ALL

Rebooked on Amex Travel for a second night due to unfortunate event in Geneva, where I was heading to. They refused to give me the perk of $100 It’s not the money I wanted to get after all I did not even over spent my first $100 credit. Their explanation is that they treated my new booking as the same as my previous one even though it has an entirely different booking numbers. Way to keep out potential returning guest!

Bonjour Mr. S., Thank you for taking the time to share your feedback. We were particularly sorry to learn that your overall impression of the hotel was negatively affected by the application of the American Express Fine Hotels + Resorts program terms and conditions. While we fully appreciate your frustration, the hotel is required to adhere to the program guidelines established by American Express. These terms specify that back-to-back stays booked by the same Card Member at the same property within a 24-hour period are considered a single stay, even when separate reservation numbers are issued. As a result, the USD 100 property credit can only be applied once during such a stay. We sincerely regret that this policy left you with the impression that your loyalty and business were not valued, as this was certainly never our intention. Thank you once again for sharing your perspective. We hope you may reconsider your impression of Sofitel Frankfurt Opera and allow us the opportunity to welcome you back in the future. Warm regards, Steffen Opitz General Manager

Customer review rating 5.0/5

Rolf R. Business - Confirmed reviews ALL

I stayed just 1 night. Unfortunatelly. The staff, the atmosphere and the service is perfect

Bonjour Mr. R., Thank you very much for your outstanding review and for your loyalty as an ALL Platinum member. I am delighted to learn that you enjoyed your stay with us and that our team, the atmosphere, and the service left such a positive impression. Your kind words are a wonderful recognition of our colleagues, who strive every day to create memorable experiences for our guests. I was especially pleased to read that one night simply did not feel long enough. We consider this one of the finest compliments a hotel can receive. Thank you once again for your trust and support. We look forward to welcoming you back to Sofitel Frankfurt Opera very soon, hopefully for a longer stay next time. Warm regards, Steffen Opitz General Manager

Other web-users rate our hotel

  • 381 reviews 9.7/10 Location
  • 628 reviews 8.6/10 Room
  • 784 reviews 8.8/10 Service
  • 6 reviews 3.3/10 WiFi
  • 249 reviews 7.9/10 Breakfast
  • 220 reviews 8.5/10 Comfort
  • 211 reviews 9.5/10 Vibe
  • 125 reviews 7.6/10 Cleanliness

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