Well located hotel, friendly staff and nice accomodations

We stayed 3 nights in a prestige suite- excellent room quality and amenities! My only complaint was that we needed more water. Hotel only provides one bottle per day and the last day, they left water with gas. I would prefer to have unlimited water provided or at least more and only still water. Everything else from the room, to the amenities to the excellent, professional and friendly staff was perfect.

excellence in service and cleanliness. welcoming and helpful staff. excellent food and drinks. love the atmosphere in the bar. variety of gluten-free food for breakfast. extremely comfy beds. best location.

Sofitel is a great hotel indeed. It has charme and really well located. I arrived late and got a room on the first floor to the backyard which was really not appreciated. After asking for another room, I got a new one which faced Fitness First, and also this one was rather old school, loud and didnt give any privacy. The frustration was actually that there were other rooms free as the night shift told me to come in the morning for a new room. At 8:45 I got then a super nice room on the 5th floor, but am not sure why this wasnt given to me immediately upon arrival. I had the feeling that the night shift was not up to the level of Sofitel. This was also seen the next evening, when I forgot my charger. I would expect that a 5 star has a spare charger somewhere and it was shame that they couldnt provide it.

I was surprised to find out when I arrived I had to pay an additional ~1,000 Euros as deposit! Which I didn't account for and this caused stress and delays. The room was nice and the staff were very welcoming.

The hotel presents the same high standards as we are used to in other locations. The staff is friendly, professional and efficient. The hotel has integrated covid protection well so as not to spoil the experience.

From a really warm welcome upon arrival and exceptional customer service throughout my stay every aspect of my stay here was without a doubt exceptional.

Have stayed at the property before and like it. As previous stays doormen slow to assist with unloading luggage, check in clunky and restaurant food and service good.

Alles super

Exclusive, luxurious and super charming hotel with down to earth, friendly, service personnel. Yes Like always staying at Sofitel is a magnificent experience but this time I felt spoiled like never before. Dinner at Schönemanns was delicious and the waiter Team was well informed and entertaining. Great spa and fantastic massage and a Gorgeous suite made this stay one to remember. Maybe this a boring review but sincerely I don’t remember staying at a place for just one night and feeling like i spent almost a whole week there, with nothing to complain about. Everybody took care of us with their own personality and Charme,starting from the concierge team whom we had a lot of laughs with to the bar mixer at Lily’s bar who was very inventing and super informed about drinks and cocktails. Definitely coming back when we’re back in Frankfurt for ‘more soothing leisure. Thanks from the bottom of my heart ,my birthday was truly specials. Lorenzo P.

Thanks Sofitel Frankfurt team for a memorable stay. It was my wife’s birthday and we had an early morning arrival after an international flight. I had asked for flowers in the room upon arrival and paid fir an extra night to guarantee early check in. And the Sofitel team did not disappoint, they went above and beyond! Beautiful flowers, macaroons and a bottle of champagne with a personalized message. Service is what sets this beautiful property apart. Everything is spotless clean, cleverly designed and the location hard to beat right across from the Old Opera. Not cheap, but worth every penny. The rare property that caters to high-end business travelers and luxury private travel at the same time. Chapeau!

This stay was booked by phone through Accor service in order to obtain one Suite Night Upgrade. Thats where the positive side stops.The reception was inexistant,below all standards of Sofitel. I asked for a quite room and received a room streetside with a lot of noise of traffic. We booked through service Accor a table,,big was our surprise to hear that the restaurant was closed.The room was not ready when we arrived largely after 15h00. At breakfast we wherz asked to sign for a 2nd person to have breakfast,allthough it was included in the price,and so on..incredible experience,in a lot of cases you are better received in a Ibis or Mercure! I would really not recommend to no one to stay here.

Great location with fantastic service and a quality room. There were only a couple of minor shortcomings relating to the mattress and the toilet in the room. Also, the breakfast buffet was very limited but I have assumed that this was due to Covid.

I can just warn anyone: Don’t book yourself in this narcissistic environment.. Accor group is well known for its narcissistic, french attitude.They let it out on their own guests! I checked in as a single, female guest. The perfect victim to play me and they did, in all kind of ways. The entire stay, they tried to drive me nuts, tried to give me a hard time.They made me wait for everything. I had to wait an whole hour to get a ridiculous bottle of water to my room after I already had an intense work out at the gym and while the room temp was 35 degrees inside! No AC! I barely couldn’t breathe.. I was totally dehydrated but they really didn’t care..Instead they made everything even more worse.. It started with the super old hairdryer. It didn’t even include a cooling mode to dry my bleached hair. The temp was so hot, it even broke some of my my hair! I was shocked. I called the front desk and complained about it. The whole drama began.They didn’t show any empathy and just put me on a never ending stand by mode just for having a normal working hair dryer. After three hours, they told me someone is on the way to a drugstore to buy a new one after I sarcastically told them it’s possible to buy modern hairdryers with cool modes for only 9.99 €.. You can’t imagine what happened after those 20 min. The GM called me and told me that he’s actually not planning to get any new hairdryer. Excuse me.?..Instead he will ask a hairsalon near by to borrow one.. (!) and in an even blaming tone he told me, normally, if a guest has those kind of special requests they are happy to provide it but of course will charge for it..! Wait a mom.. So, I got told that someone is already organizing another hairdryer. After 20 mins it turned out that they actually lied to me, and even if my hair got damaged from their own middle aged hairdryer, Im now the one who gets blamed?? But sure, why apologizing, right? Play it as Trump and instead make her even pay for it ;) It was traumatizing how poorly they treated me..To have to wait hours in a sauna (my paid room) not knowing how long this will go on..That frustrating argument w the GM..and tha, he switched again and decided that he will now send someone to buy a new one. What a sick power game..? Another 20 min of waiting.. And guess what..The new hairdryer came surprisingly without a cooling mode.. Btw. After all those crazy making bs, they decided to kick me out w the police, simply because they couldn’t handle my justified criticism..

Friendly staff and always available for your help at any time, giving you all the recommendation needed. luxurious hotel in a quite area and in the middle of the city with an electric car parking spot. just sleep in the bed and let me know if you want to go working on the next day or prefer laying down. simply French touch in a luxurious way