Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,620 reviews

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Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16, 60313 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Selected rooms have a beautiful view of the city park or the skyline.

  • The only “hôtel particulier” in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located directly at Opernplatz

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Hochstrasse 44, nur hier Zufahrt zum, Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Telephone
Fax +49 69 256695802

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,620 reviews

TripAdvisor Rating  4.4/5  718 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Janice W. Business - Confirmed reviews ALL

I received a surprise upgrade upon checking in; perhaps it’s because I’m the organizer for the event taking place at the hotel. Compared to my last stay, also for our event at the hotel, I didn’t get any welcome amenities and a welcome card this time. Not that I would expect; it’s just feedback when comparing the two experiences.

Customer review rating 5.0/5

Chanho J. Solo - Confirmed reviews ALL

I stayed at Sofitel Frankfurt from November 20 to 22, and it was an exceptional experience from beginning to end. The room condition was outstanding—spotlessly clean, beautifully maintained, and incredibly comfortable. It provided the perfect environment to relax after a long day. The service was equally impressive. Every staff member I encountered was kind, attentive, and genuinely welcoming. I especially want to mention Gina at the front desk, who assisted me during check-in. Her warm and professional approach made a wonderful first impression and set the tone for the rest of my stay. Thanks to the excellent room and the thoughtful service of the team, I experienced a completely smooth and enjoyable stay without any discomfort. I would gladly return on my next trip to Frankfurt.

Not the 5-Star Experience Expected

TripAdvisor rating 2.0/5

Quickline C TripAdvisor review

I booked a prestige suite with breakfast long before the actual date. Upon arrival, there was only one bathrobe provided. The hotel has a peculiar lift system that requires assistance a couple of times before you understand how it works. Staff seemed preoccupied and only greeted us after we entered their field of view, even though the lift probably alerted them to incoming guests. The breakfast selection is typical of European hotels. The breakfast staff didn't know what congee is. Overall, it doesn't fit the category of a high-end luxury 5-star hotel.

Dear quicklinec, Thank you for taking the time to share your feedback with us. While we are pleased that you chose our Prestige Suite for your stay, we are truly sorry to learn that your experience did not meet the 5-star standards we strive to deliver. Please accept our sincere apologies for the oversight regarding the bathrobe. This should have been prepared in advance, and we regret any inconvenience it caused. We have already reinforced our room preparation procedures with the team to prevent such lapses. We also appreciate your comments about our lift system. While designed for enhanced security and privacy, we understand that it can feel unfamiliar at first. Our team is reviewing how we can offer clearer guidance upon check-in to ensure a smoother experience for our guests. We regret that your visit did not reflect the high-end luxury experience we are known for, and we truly appreciate you bringing these matters to our attention. We hope you will give us the opportunity to welcome you back for a stay that meets and exceeds your expectations. Warm regards, Steffen Opitz General Manager

Customer review rating 4.5/5

Mark P. Families - Confirmed reviews ALL

Great hotel & experience. Very clean rooms. Breakfast much better than others.

Bonjour Mr. P., We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues, especially Philipp. Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future. Yours sincerely, Steffen Opitz General Manager

Customer review rating 5.0/5

Stefan P. Couples - Confirmed reviews ALL

Very good experience - from start till end. Room was great, service perfect and great people. Thanks.

Bonjour Mr. P., We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues. Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future. Yours sincerely, Steffen Opitz General Manager

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Other web-users rate our hotel

  • 374 reviews 9.6/10 Location
  • 621 reviews 8.3/10 Room
  • 812 reviews 8.7/10 Service
  • 7 reviews 2.4/10 WiFi
  • 264 reviews 7.7/10 Breakfast
  • 225 reviews 8.2/10 Comfort
  • 200 reviews 9.1/10 Vibe
  • 176 reviews 6.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.