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Sofitel Frankfurt Opera Hotel 5 stars

Customer review rating 4.5/5 2,216 reviews

Sofitel Frankfurt Opera
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+ 27 Services
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Hotel extras

  • The city's only "hôtel particulier"

  • A first-class destination

  • Art gallery in the lobby

  • SoSPA, pool and 24-hour SoFIT fitness room

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
  • Bikes rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313
frankfurt am main
germany

Tel: +49692566950

Fax: (+49)69/256695802

Contact email

Check-in from 15h00

Check out up to 12h00

  • ALTE OPER :  U6 / U7 Alte Oper

  • By plane

    FRANKFURT At 20km / 12.43 miles

  • By train

    FRANKFURT HBF At 1.7km / 1.06 miles

GPS :50.115941, 8.673665

Our accommodations

30-45 m² of exclusive design, wellness bath with rain shower and Lanvin products, BOSE Sound System and widescreen TV. Enjoy the view of the stars through the window from your MyBed.

CLASSIC ROOM with 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: City side, Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: City side, Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 king-size bed

  • Max. number of persons: 2
  • Area: From 45 m² / 484 sq ft
  • Views: City side, Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 45 m² / 484 sq ft
  • Views: City side, Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Rooms

Our restaurants and bars

RESTAURANT SCHÖNEMANN

Type of cuisine: French

The timelessly elegant interior of the restaurant is a playful display of colors, shapes and traditions, and reflects the culinary philosophy of our cuisine: innovative and exquisite, but simple enough to make you feel at home.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LILI´S

Non contractual photo

Poetry on the ceiling, opulent pillars and an extravagant, Baroque-inspired design create a modern, romantic atmosphere in which you can enjoy your favorite cocktail with all your senses.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 320 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Sofitel Frankfurt Opera

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,216 reviews

tripadvisor

TripAdvisor Rating 4.5/5

523 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent location, beautiful rooms, and very friendly/helpful staff.

Customer review rating 4.5/5

Brian M. Friends - 21/03/2020 Confirmed reviews ALL

The in-house reservations agent was so wonderful and helpful with getting our reservations organized, rooms are spacious and lovely with large bathrooms.

Dear Brian M., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Endhart Assistant to the General Manager

Smelly, not clean

Customer review rating 4.5/5

Marcel H. Business - 13/03/2020 Confirmed reviews ALL

We arrived in the lobby and there was a strong canteen smell in the lobby. When i went to the toilet i realized that the toilet was not cleaned as there were yellow urine spots on the toilet seat. I called and the hotel staff cleaned it but that should have not happened in the first place especially in times of Corona...

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations. In behalf of my team, please allow me to express my sincerest apologies. It is with great concern that we read your comments about our hotel’s cleanliness. We are also sorry that it took you some time before you got your room.We would like to assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We appreciate your sharing your concerns. We have noted all your comments. Please do not hesitate to contact me in the future for your next booking so I can personally attend to you at h8… We look forward to welcoming you again. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours, Yasmine Hidalgo Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Amazing time in Frankfurt

Customer review rating 4.5/5

Michelle M. Couples - 07/03/2020 Confirmed reviews ALL

What an amazing few days in Frankfurt. The personable and professional service, teamed with top rate facilities made our stay one of the most memorable this holiday! The comfort of our suite and the exceptional dining service were truly memorable, and certainly noted on our four week trip around Europe. We will definitely be back!!!

Dear Michelle M., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera
Customer review rating 4.5/5

Atef Solo - 07/03/2020 Confirmed reviews ALL

Location is excellent and staff are wonderful

Dear Atef T., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Very pleasant stay as always

Customer review rating 4.5/5

Dr B. R. Business - 05/03/2020 Confirmed reviews ALL

Very pleasant stay as always, staff very friendly and professional, room upgrade was provided

Dear Dr.R., First of all, thank you for your loyalty by always choosing to stay at Sofitel Frankfurt Opera when you are in Frankfurt. We thank you for your encouraging comments regarding your stay at the Sofitel Frankfurt Opera. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I hope to meet you personally when you will be back in Frankfurt? Please email me directly. Sincerely Yours, Yasmine Hidalgo - Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

good service

Customer review rating 4.5/5

Anonymous Business - 26/02/2020 Confirmed reviews ALL

good service. quick checkin and check out. but a little noisy as we lived in the second floor. a little noisy when sleep.

Dear huibing L., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Excellent food

Customer review rating 4.5/5

Ng Couples - 24/02/2020 Confirmed reviews ALL

Service, accomodation and spa was brilliant

Dear Adrian G., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera
Customer review rating 4.5/5

Anonymous Couples - 23/02/2020 Confirmed reviews ALL

All perfect, only wi–fi was not reliable.

Sehr geehrte Frau V., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Extremely good stay.

Customer review rating 4.5/5

Anonymous Friends - 22/02/2020 Confirmed reviews ALL

The place was well-located. The room well-designed and the bed, very comfortable. The staff was friendly. Could not fault anything.

Dear Kirsten Y., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Good location, confusing reward program

Customer review rating 4.5/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

I don't understand why you don't want to allocate reward points when stays are booked via travel agent when most other hotels groups (Hilton, SPG) always do it. I am afraid you will lose me as a customer at some stage.

Dear Mr. F., We very much appreciate your positive comments regarding your stay at the Sofitel Frankfurt Opera. We are always happy to receive feedback. I will share your comments with our loyalty team. The points are only valid when you book with us directly. The weekend in Frankfurt is when the price are low- hope you can consider to stay for a weekend? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Excellent Decor but missing a few of the small service touches I love from you

Customer review rating 4.5/5

Jessica Solo - 17/02/2020 Confirmed reviews ALL

Very warm welcome and gorgeous lobby / bar / room. One of the nicest decors from the European Sofitel's I've seen.

Dear Miss B., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive feedback from loyal guests. I will share your comments with our team. This feedback will help us improve the quality of our services. I would like to take this opportunity to apologize that we did not have cookies because we do not provide welcome cookies as standard in this hotel. We are sorry that you did not have a remote control in your room too. As for this and the coffee, it is a pity that you did not call us while you were here. Please contact me directly when you will be back. Thank you again for sharing your experience, and we hope your next visit you will see the improvements. Sincerely Yours, Yasmine Hidalgo-Giovannoli Guest Relations Manager Sofitel Frankfurt Opera

Excellent room and bar service but lift / floor access is clumsy.

Customer review rating 4.5/5

Rowen Business - 16/02/2020 Confirmed reviews ALL

Overall my first stay in Sofitel Frankfurt Opera was certainly enough to ensure I would happily book this hotel again. The young Iranian lady (sorry I did not get her name) working in the bar is an absolute asset to the hotel. Very efficient and hard working under pressure and still greeted each customer with a friendly smile. I was unable to access the mini bar in my room and when I asked housekeeping they said I need to get reception to access for me. Too complicated to bother with. A great set of wardrobes but also a great lack of coat hangers.

Dear Rowen B., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. I am sorry that your experience with the Minibar and the Check out did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments with our team and specially to Lina ( The Iranian lady). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

top

Customer review rating 4.5/5

Joseph Couples - 09/02/2020 Confirmed reviews ALL

top hotel

Dear Josephus V., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera
Customer review rating 4.5/5

K. Families - 05/02/2020 Confirmed reviews ALL

Alles toll

Sehr geehrte Frau K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Frankfurt Opera. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

A good stay

Customer review rating 4.5/5

Robert P. Couples - 05/02/2020 Confirmed reviews ALL

The stay was really good. The majority of the staff were very polite and helpful. The restaurant dishes were really fresh and tasty, and the room was overall very pleasant. We were really happy about the whole stay. Minor errors do not count in the big picture.

Dear Robert P., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Excellent stay

Customer review rating 4.5/5

Box Friends - 04/02/2020 Confirmed reviews ALL

An excellent stay, very well located hotel with comfortable, clean rooms. The staff are v. helpful and went out of their way to make us welcome.

Dear Jeri B., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

Great stay

Customer review rating 4.5/5

Dr B. R. Business - 03/02/2020 Confirmed reviews ALL

Great stay as always, room upgrade and very nice room

Dear Bjoern R., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

perfect location, walikng distance to the center, next to S-Bahn and U-Bahn

Customer review rating 4.5/5

Eleni K. -. T. Business - 03/02/2020 Confirmed reviews ALL

We liked it a lot.

Dear Eleni K., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

An excellent room, bad service

Customer review rating 4.5/5

J Couples - 03/02/2020 Confirmed reviews ALL

A beautiful hotel and a perfect room. Service in another hand, especially at reception, was bad and joyless. Not a single smile or kind word. Breakfast was disappointing also because of the bad service. Nobody came to ask if we want to order anything, but I had to get up and chase a waitress to put my order in. And I felt like a second class citizen because it seemed I was bothering them. No smile, no apologies that the customer had to run around to find somebody who would take the order. I felt horrible and paid ~400 euro for this "experience".

Dear Johannes T., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera

French touch

TripAdvisor rating 4.5/5

kamals477 Business - 31/01/2020 TripAdvisor review

Friendly staff and always available for your help at any time, giving you all the recommendation needed. luxurious hotel in a quite area and in the middle of the city with an electric car parking spot. just sleep in the bed and let me know if you want to go working on the next day or prefer laying down. simply French touch in a luxurious way

Dear Kamals477, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera
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