Mercure Toulouse Centre Compans hotel 4 stars

The room is slightly worn down and some amount of refurb would be welcome - that said the goodies in the room (Nespresso coffee...) and in the bathroom make the stay nicer. The staff go out of their way to please. Breaskfast is very good

first, I was a bit shocked by the emptiness of the lobby and reception. Only one persons, handling the reservation without a desk. I dont mind that, but it had a airbnb like feeling : meaning everything is almost self-service. There is a reason why i choose sometimes a hotel over renting an airbnb . When i dont want to meet anyone for getting to my room, i d choose airbnb, everything is dealt online and it s like going to my own apartment. BUT when I want to be welcomed by a reception, explained about the hotel services, and discuss with the reception about what the city has to offer and some tips, I would choose a hotel. In fact, i spent my 2 first days in Marriott where there was a lot of staff and services. I decided to move close to downtown so I went to Hotel Mercure as the Marriott was in a boring area (close to airbus) and i was there for business. Hence, the contrast was very strong. Nevertheless, the staff that gave me the key was excellent, my complaint is only about the limited staff which gives a feeling that the hotel acts like a 1 star hotel where it can only pay one person to handle the hotel. Other remarks, that shoe cleaner at each floor close to the elevator is badly located. It s too noisy to be close to some rooms, maybe it should be down in the lobby. The room was spacious for a downtown hotel room, i liked it, though it was missing a safe, the bed felt a bit old but still was good enough, the toilet and bathroom a bit very small and basic (wasnt it possible to merge the bathroom and toilet?). Finally, one thing that hit me was the corridor/hallway design is a bit weird and at the limit of psychedelic :). Overall, dont get me wrong about my opinion, I liked my stay for the location, cleanliness, quietness, terrace within the park is a great perk that i believe is not well exploited at your advantage (try to lure in starbucks or some kind of interesting franchise or a iconic coffee/brunch place maybe).

The staff were great. The hotel itself is very nice, but one bad thing: NO GYM! You must have a gym/fitness center.

Problems during booking of the room and the key-card for the room did not work after check in.

Excellente

The front desk staff were very helpful and always ready to enagaged customers. Perhaps a bit more "Halal food" can be considered for muslim.

Yohan made our reservation and stay a breeze. So much so, I plan to write to AccorHotels directly to compliment his Customer Service skills.

Very pleasant stay, very warm welcome. Rooms will be refurbished, although are OK, but will be a very good improvement for the hotel.

Super sympa

Service professionnelle

The renovation of the reception area, bar, and breakfast area is very nice. The staff as usual were very good. Rooms are clean and welcoming.

A very enjoyable stay at the hotel. The staff made us feel welcome and went the extra mile to make our 30 year anniversary special

Nothing special.

TRES AGREABLE

Ok