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Novotel Toulouse Centre Compans Caffarelli Hotel 4 stars

Customer review rating 4.3/5 3,849 reviews

ALLSAFE approved hotel

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Novotel Toulouse Centre Compans Caffarelli
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+ 25 Services

Hotel extras

  • Outdoor Pool and shady terrace

  • 15 min walk to Capitole Square

  • Breakfast and in-room catering service

  • Private indoor tool parking with direct accessto the hotel

  • Pierre Baudis congress center nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • TOULOUSE BLAGNACPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shopPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Babysitting on requestPaying
  • Clay tennis court (nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Toulouse Centre Compans Caffarelli

5 place Alfonse Jourdain
31000 toulouse
france

Tel: +33561217474

Fax: (+33)5/61228122

Check-in from 14h00

Check out up to 12h00

  • BUS :  1-16-63 Compans Caffarelli

  • CIRCLE LINE :  1 ECOLE DE COMMERC

  • NAVETTE AEROPORT :  AEROCAR COMPANS CAFARELI

  • Métro :  B Compans Caffarelli

  • By plane

    TOULOUSE BLAGNAC At 6km / 3.73 miles - Shuttle paying

  • By car

    LES AMIDONIERS TOULOUSE CENTRE At 1km / 0.63 miles

  • By train

    TOULOUSE MATABIAU At 1.8km / 1.12 miles

GPS :43.611186, 1.431439

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The rooms at the Novotel Toulouse Centre Compans Caffarelli measure 258 sq. ft. (24 m²) and feature individual air conditioning. Choose the Executive Room and enjoy bathrobes and slippers, Nespresso coffee machine and a free minibar

Classic Room - 1 double bed and 1 double sofa bed.

Accessible room
  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Views: Pool side, Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

Accessible room
  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Views: City View, Pool side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Views: City View, Pool side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Views: Park view, City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 double bed and 1 double sofa bed.

  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Views: City View, Pool side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with balcony, 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Views: Pool side, Park view, City View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: French

Eat what you want, when you want. Simple and tasty, healthy and balanced, our food allows you to satisfy any craving at any hour. Go on a culinary adventure with a selection of tapas from the GourmetBar. Enjoy your meal on the terrace or in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Toulouse Centre Compans Caffarelli

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,849 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,092 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

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Customer review rating 3.5/5

Anonymous Business - 05/11/2020 Confirmed reviews ALL

I arrived at 8.05 PM, because of the covid 19 situation food must be ordered before 8.15 and the restaurant closed at 9 PM, it was all in a hurry. the breakfast was good

Dear Mr B., Thank you for taking the time to share your feedback, We sincerly apologies for the annoyance, As you mention, because of the Covid 19 siuation we were under a duty to close our restaurant the day of your arrival. In order to better meet the needs we now propose a room service menu with more choices, available from 06 am to 10 pm We take good note of your comments regarding the bedding, and we are going to review the situation with our housekeeper, We hope to welcome you back to our hotel very soon, you and all brussels airlines members ! Sincerly, Lionel Bouchand Directeur Général

good stay , well placed near TBS and park

Customer review rating 4.0/5

Emm Business - 03/10/2020 Confirmed reviews ALL

good stay , well placed near TBS and park , nice service at reception and restaurant, good hygiene protocol for COVID

very good stay

Customer review rating 5.0/5

Ibrahim M. Families - 15/03/2020 Confirmed reviews ALL

every thing is perfect

Dear Sir, Thank you for taking the time to share your feedback with us after your stay in Novotel Toulouse Centre Compans. I am glad you appreciated your stay and if you would like to you could share your comment with our community on Tripadvisor : https://www.tripadvisor.fr/ Thank you for your help and I hope to welcome you again during your next trip to Toulouse. Sincerely, Lionel Bouchand Directeur Général

I liked the location.

Customer review rating 4.5/5

Nicu J. Business - 06/03/2020 Confirmed reviews ALL

What I didn't like was that I had to pay that guarantee. And it wasn't a small amount. After one week, the amount is still blocked despite the fact that we received assurances that the money will be unlocked in 3-4 working days.

Dear Mr. J., Thank you for taking the time to answer our satisfaction survey after your stay in my hotel. If I believe your feedback, your stay did not meet your expectations. Please accept my apologies about it. Please let us know if you still haven’t received the refund. Thank you for your help and I hope to welcome you again during your next trip to Toulouse. Sincerely, Lionel Bouchand Directeur Général

good accommodation for my business trip

Customer review rating 4.0/5

Guest 0. 2. Business - 04/03/2020 Confirmed reviews ALL

quick check-in and check-out without any issues, comprehensive breakfast, rooms clean and tidy

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

very reasonably priced

Customer review rating 4.0/5

Colm D. Families - 19/02/2020 Confirmed reviews ALL

Overall very good . Very good breakfast . The hotel is in need of a refresh which seemed to have already started :)

Dear Mr d., Thank you for taking the time to share your feedback with us after your stay in Novotel Toulouse Centre Compans. I am glad you overall appreciated your stay and although I would have prefered there were no cons to your stay, your comments are very helpful to me in order to improve the quality of the services provided by the hotel. We are currently, indeed, undergoing renovation until March/April 2020 and I hope to welcome you again during your next trip to Toulouse so that you can fully enjoy our new facilities. Again, thank you for your feedback. Sincerely, Lionel Bouchand Directeur Général

Great location close to Toulouse city centre but surroundings needs refreshing and restaurant has flaws

Customer review rating 3.5/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

This Novotel review is a two fold, with nice rooms matching chain's standards, great lobby, bar and restaurant areas… Yet, the restaurant is a big disappointment and the lack of counterdesk replaced by an improbable office table to interact with the team at check-in/check-out is not optimal at all… Team was very welcoming, moreover, we had a very small issue with light bulbs in the room but was very quickly and efficiently fixed. Big disappointment though with diner at the restaurant ( tapas not available due to "holidays" @@ ! ) dishes were mostly bland and underwhelming. Overall a good stay but with flaws...

Nice quiet hotel, 15 minutes walk from city centre

TripAdvisor rating 4.0/5

GU_20192019 Couples - 27/12/2019 TripAdvisor review

Everything was fine. Large rooms and full breakfast. Minor thing: no reception desk anymore, staff is walking/sitting around randomly in entrance hall and are approaching you for checking in on a tablet! Signature on a tablet (as you do with parcel delivery service) Doesn't inspire confidence!

Great stay in Toulouse

Customer review rating 5.0/5

Leontien Families - 20/12/2019 Confirmed reviews ALL

We enjoyed staying at this hotel during our visit to Toulouse for the christmas market. Staff was very friendly and helpful. The room was perfect, with a small desk and quiet during the night. The breakfast buffet had a good variety of food including some regional product which I very much enjoyed. Good coffee and assortment of tea. We parked pur car in the underground parking garage and while a bit tricky to enter with the car it was perfect to park here for the night and very nice we could leave it while we had lunch in Toulouse before starting our journey back. Hotel is situated within walking distance of the city center, but also near the metro. Some restaurants and a centre commercial are nearby and the park is right next to the hotel. We will stay here again when we next visit Toulouse!

Professional and reactive

Customer review rating 4.0/5

Simon W. Business - 11/12/2019 Confirmed reviews ALL

Your staff worked to address various issues: 1/ bath tap problem 2/ flexibility addressing uncertainty regarding my possible need for a room for a second night due to the strikes impacting flights... very good attitude

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lionel Bouchand Directeur Général

Good for a short stay

Customer review rating 3.5/5

Vadim Families - 10/12/2019 Confirmed reviews ALL

- Great breakfast - Quiet - Old, worn furniture and appliances - Dust was not cleaned everywhere

Dear Sir M., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lionel Bouchand Directeur Général

Very good service

Customer review rating 4.0/5

Anonymous Business - 05/12/2019 Confirmed reviews ALL

All the staff is looking for serve you in a well manner

Customer review rating 4.0/5

Paul W. Friends - 01/12/2019 Confirmed reviews ALL

Satisfactory

Not really in the center

Customer review rating 4.0/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

Nice hôtel but needs à little attention to details. The decor and my room was a little tired.

November business trip

Customer review rating 4.0/5

Anonymous Business - 01/12/2019 Confirmed reviews ALL

Good location next to meeting location. No hassles. Convenient and tasty breakfast. Good dining room.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

Great hotel reception and breakfast buffet. However the rooms are outdated and very basic. Disappointing for a Novotel

TripAdvisor rating 3.0/5

Curiosity59420 Family - 01/10/2019 TripAdvisor review

Great reception area and breakfast buffet. Parking is very secure. The room themselves are very basic and outdated: I had much better bed in the past at Novotel or Mercure brands. Bathroom did not have any clothes hook, and water was leaking on the floor (flooding literally each time we took a shower). Location is great.but very limited space to unload car in front of hotel.

International Team Visit to Toulouse Football CLub

TripAdvisor rating 4.0/5

Roam38972077980 Business - 05/07/2019 TripAdvisor review

Very pleasant Hotel, 100+ players from around Europe were accommodated for the weekend. Great service from the staff, Spacious bedroom and bathroom, very nice pool and terrace to relax in, nice public park nearby in a student style area. convenient 2 stops on nearby metro to town centre. We extended our stay in the hotel an extra night after the tournament ended as the hotel was so convenient to let us explore Toulouse further. So mix of business and couples trip.

An average hotel at most

TripAdvisor rating 3.0/5

VelduPH Family - 30/07/2018 TripAdvisor review

We spent a few days in this hotel in Toulouse... and as a Platinium member of Accor, I was expecting a bit more. The staff was very nice, the check in was ok but I did not receive the perks that you usually get when you’ve my level in the group. It’s always nice to receive an upgrade and since the hotel was not fully booked, I guess it was overlooked. I should have asked but I was tired of our travel and wanted to rest. We did not have a chance to enjoy the pool but it looked nice. The restaurant was also very good. The bathroom was nice but after taking a shower (and taking all precautions), the floor was always wet, I think this could be improved. The products were not replaced every days (conditioner and body lotion) and since we were 4 in the rooms, it was used every days.

Dear Client, Thank you for taking the time to shrae your experience after staying in our hotel. I am really sorry our services did not meet your expectations, please accept my apologize about it. We try to upgrade every LCAH client we have, however if our executive rooms are already booked by regular clients we cannot do so. Also, we have some problem with showers in some rooms but we are currently working on a renovation project which will solve these incident. I took the time to inform our housekeeper about the products that have not been replace, this is a single oversight and it won't happen again. I ope I will have the pleasure to welcome you during your further visit in Toulouse. Sincerely, Lionel Bouchand Directeur Gnéral

pleasant stay

TripAdvisor rating 4.0/5

977sharon Couples - 07/07/2018 TripAdvisor review

1 night stay, nice room and service. nice pool area. check in was easy and quick. did have trouble locating the hotel initially, not many sign posts. 11 euros to park the car overnight nice walk into town through the park

Dear Sharon, Thank you for taking the time to review my establishement services following your stay. I am happy the equipments of the hotel suit you well and the staff answered all your needs. Also, I am taking note of your return regarding the hotel signs, it is true that our location by the Compans park makes it not easy to get to. I hope I will have the pleasure to welcome you during your next visit to Toulouse. Sincerely, Lionel Bouchand, Directeur Général

1 night stopover

TripAdvisor rating 4.0/5

jjcamile Family - 21/02/2018 TripAdvisor review

The hotel is well located. Accommodations are good and Breakfast is excellent and various. Staffs are pro-active and very nice. i recommend this hotel to anyone who want to stay in Toulouse for several days

Dear Client, Thank you very much for taking the time to share your comment following your stay in Toulouse. I am glad my team made your visit in Toulouse such a pleasant one. I hope I will have the pleasure to welcome you if you were coming back to the Pink City. Sincerely, Lionel Bouchand Directeur Général

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