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Novotel Toulouse Centre Compans Caffarelli Hotel 4 stars

Customer review rating 4.5/5 543 reviews

ALLSAFE approved hotel

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Novotel Toulouse Centre Compans Caffarelli
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+ 22 Services

Hotel extras

  • Terrace catering available from May 19

  • 15 min walk to Capitole Square

  • Catering on the terrace from May 19. Breakfast in your bedroom.

  • Private indoor tool parking with direct accessto the hotel

  • Pierre Baudis congress center nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Toulouse Centre Compans Caffarelli

5 place Alfonse Jourdain
31000 toulouse
france

Tel: +33561217474

Fax: (+33)5/61228122

Check-in from 15h00

Check out up to 12h00

  • BUS :  1-16-63 Compans Caffarelli

  • CIRCLE LINE :  1 ECOLE DE COMMERC

  • NAVETTE AEROPORT :  AEROCAR COMPANS CAFARELI

  • Métro :  B Compans Caffarelli

  • By plane

    TOULOUSE BLAGNAC At 6km / 3.73 miles - Shuttle paying

  • By car

    LES AMIDONIERS TOULOUSE CENTRE At 1km / 0.63 miles

  • By train

    TOULOUSE MATABIAU At 1.8km / 1.12 miles

GPS :43.611186, 1.431439

Hotel services

Gourmet Bar Toulouse Centre

Eat what you want, when you want. Simple and tasty, healthy and balanced, our food allows you to satisfy any craving at any hour. Go on a culinary adventure with a selection of tapas from the GourmetBar. Enjoy your meal on the terrace or in your room.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Express Additional charge
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 135 rooms
    • 4 rooms for people with reduced mobility
    • 46 family rooms
    • 14 connecting rooms
    • 135 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • French
    • English
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • TLS Additional charge
    • TOULOUSE BLAGNAC Additional charge
  • Indoor private carpark Additional charge
    • On site
    • 45 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Outdoor Swimming pool
    • Outside
    • On site
  • Vita Liberte Additional charge
    • Nearby
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Video game area
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The rooms at the Novotel Toulouse Centre Compans Caffarelli measure 258 sq. ft. (24 m²) and feature individual air conditioning. Choose the Executive Room and enjoy bathrobes and slippers, Nespresso coffee machine and a free minibar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Toulouse Centre Compans Caffarelli

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

543 reviews

TripAdvisor Rating 4.0/5

1,113 reviews

Nice Stay

Customer review rating 4.0/5

Chris A. Couples - 06/10/2021 Confirmed reviews ALL

Decent location with good staff at a good price

Dear CHRISTOPHER A., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

Relaxing

Customer review rating 3.0/5

B. Business - 05/10/2021 Confirmed reviews ALL

I appreciated the proximity of the Japanese garden. I didn't like to assigned a room for disabled people, with no table, no desk, nightstand too far from the bed, and other special features..

Dear CHRISTIAN B., Dear Mister B., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli, I’m sorry to hear that you didn’t appreciate the comfort of your room. In fact the 28th September was very busy in Toulouse due to an event at the Exhibition and Convention center. The hotel was fully booked, and unfortunately at the time of your reservation that was the last room we had. I apologize for the inconvenience, and hope to welcome you back soon, Sincerely, Lionel Bouchand Directeur Général

Good stay, but no worth due to invoice problems.

Customer review rating 0.5/5

Oktay Business - 05/10/2021 Confirmed reviews ALL

Although I asked, the hotel did not give an invoice after my stay because I had made the booking via Hotels.com. However, the hotel gives invoice to the other agencies. Then please simply do not accept Hotels.com guests to your hotel!. I had paid my stay in advance, prior to my stay. The fact that I made the payment via the agency should not be an excuse. I stay at the hotel and should receive an official invoice.

Dear Mister T., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli, In fact we work with several partners of which is part Hotels.com. For your next stay, please select "Pay at the hotel", and we will be able to provide you an invoice for your stay directly at the hotel, As mention on Hotels.com : Pay at property: Because these hotels have you pay in full at check-in or check-out, you'll get the receipt from them when you complete your stay. Pay now: You've already paid in full when you booked, so, the receipt you get from the itinerary page is your proof of purchase. For the expenses charged to your room during your stay (e.g. wifi, minibar), you'll get a separate receipt from the hotel at checkout. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lionel Bouchand Directeur Général

Convenable

Customer review rating 3.5/5

Anonymous Business - 04/10/2021 Confirmed reviews ALL

Prestation convenable

Cher Monsieur G., Je tiens à vous remercier d’avoir pris le temps de partager vos impressions suite à votre séjour au Novotel Toulouse Centre Compans Caffarelli, Je suis ravi que vous ayez apprécié votre séjour ainsi que la qualité de service qui vous a été réservée par l’ensemble des équipes, Au plaisir de vous accueillir à nouveau prochainement, Lionel Bouchand Directeur Général

Very good

Customer review rating 5.0/5

Thomas A. Couples - 03/10/2021 Confirmed reviews ALL

Très bien

Madame et Monsieur A., Je tiens à vous remercier d’avoir pris le temps de partager vos impressions suite à votre séjour au Novotel Toulouse Centre Compans Caffarelli, Je suis ravi que vous ayez apprécié votre séjour ainsi que la qualité de service qui vous a été réservée par l’ensemble des équipes, A très bientôt ! Lionel Bouchand Directeur Général

Well located

Customer review rating 3.5/5

P Solo - 27/09/2021 Confirmed reviews ALL

nice room, nice friendly personnel, too expensive

Dear Peter P., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Compans Caffarelli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lionel Bouchand Directeur Général

Great team

Customer review rating 4.0/5

Nl Business - 27/09/2021 Confirmed reviews ALL

Welcoming, helpful and friendly staff. Disappointing rooms due to lack of Executive rooms.

Dear Mr L., Thank you for taking the time to share your feedback. We hope to welcome you back once the renovation of our Executives rooms is complete, Sincerely, Lionel Bouchand Directeur Général

Normal

Customer review rating 3.5/5

Lc Business - 17/09/2021 Confirmed reviews ALL

Bien

Chère Madame C., Je tiens à vous remercier d’avoir pris le temps de partager vos impressions suite à votre séjour au Novotel Toulouse Centre Compans Caffarelli, Je suis ravi que vous ayez apprécié votre séjour ainsi que la qualité de service qui vous a été réservée par l’ensemble des équipes, Au plaisir de vous accueillir à nouveau prochainement, Lionel Bouchand Directeur Général

friendly receptiom

Customer review rating 3.5/5

Jules R. Solo - 12/09/2021 Confirmed reviews ALL

woman at check-in was lovely, friendly and helpful. Managed to retrieve a shirt I left in the room by mistake and kept until I collected five days later. It's not an attractive hotel. Too much concrete out front. Room really bland. Breakfast was satisfactory but a lovely dining area.

Hôtel sympa

Customer review rating 3.5/5

El Y. Families - 05/09/2021 Confirmed reviews ALL

Weekend en famille.

Relaxing

Customer review rating 3.5/5

Sarah Families - 28/08/2021 Confirmed reviews ALL

It was grand. Very nice but pool too cold.

Very poor

Customer review rating 2.0/5

Mark B. Families - 21/08/2021 Confirmed reviews ALL

The room was dirty on arrival The air con didn’t work The breakfast was dreadful The pool was tiny

Dear MARK B., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can confirm you that your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lionel Bouchand Directeur Général

Good location beside a park

Customer review rating 3.5/5

Gwen Families - 21/08/2021 Confirmed reviews ALL

A little far from the centre by foot but great for dogs as its right beside a nice park. Our air-conditioning was not working very well so for a 4-star hotel, this was disappointing.

Normal stay

TripAdvisor rating 2.0/5

Excursion227035 19/08/2021 TripAdvisor review

We visited the hotelfor only one night. The room was gorgeous, the shower a dream. however we found a pack of pringles in the side of my son's bed, absolutely disgusting in times of covid. Considering that someone prepared the bed of my son on purpose, I cannot understand how they did not spot the bottle. As we discovered it at 10pm when we went to sleep and we were relaly tired, I slept in the bed myself and we did not inform until the next morning, they gave us the parking for free to compensate.

Dear Nerea, Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Compans Caffarelli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Good stay

Customer review rating 3.5/5

Renata Couples - 14/08/2021 Confirmed reviews ALL

I am Silver member accor and I was not offered a soft drink but the manager of the hotel checked us in very professionally. It is unbelievable that the hotel run out of regular instant coffee for the rooms. Only decaf!

Nice quiet hotel, 15 minutes walk from city centre

TripAdvisor rating 4.0/5

GU_20192019 Couples - 27/12/2019 TripAdvisor review

Everything was fine. Large rooms and full breakfast. Minor thing: no reception desk anymore, staff is walking/sitting around randomly in entrance hall and are approaching you for checking in on a tablet! Signature on a tablet (as you do with parcel delivery service) Doesn't inspire confidence!

Great hotel reception and breakfast buffet. However the rooms are outdated and very basic. Disappointing for a Novotel

TripAdvisor rating 3.0/5

Curiosity59420 Family - 01/10/2019 TripAdvisor review

Great reception area and breakfast buffet. Parking is very secure. The room themselves are very basic and outdated: I had much better bed in the past at Novotel or Mercure brands. Bathroom did not have any clothes hook, and water was leaking on the floor (flooding literally each time we took a shower). Location is great.but very limited space to unload car in front of hotel.

International Team Visit to Toulouse Football CLub

TripAdvisor rating 4.0/5

Roam38972077980 Business - 05/07/2019 TripAdvisor review

Very pleasant Hotel, 100+ players from around Europe were accommodated for the weekend. Great service from the staff, Spacious bedroom and bathroom, very nice pool and terrace to relax in, nice public park nearby in a student style area. convenient 2 stops on nearby metro to town centre. We extended our stay in the hotel an extra night after the tournament ended as the hotel was so convenient to let us explore Toulouse further. So mix of business and couples trip.

An average hotel at most

TripAdvisor rating 3.0/5

VelduPH Family - 30/07/2018 TripAdvisor review

We spent a few days in this hotel in Toulouse... and as a Platinium member of Accor, I was expecting a bit more. The staff was very nice, the check in was ok but I did not receive the perks that you usually get when you’ve my level in the group. It’s always nice to receive an upgrade and since the hotel was not fully booked, I guess it was overlooked. I should have asked but I was tired of our travel and wanted to rest. We did not have a chance to enjoy the pool but it looked nice. The restaurant was also very good. The bathroom was nice but after taking a shower (and taking all precautions), the floor was always wet, I think this could be improved. The products were not replaced every days (conditioner and body lotion) and since we were 4 in the rooms, it was used every days.

Dear Client, Thank you for taking the time to shrae your experience after staying in our hotel. I am really sorry our services did not meet your expectations, please accept my apologize about it. We try to upgrade every LCAH client we have, however if our executive rooms are already booked by regular clients we cannot do so. Also, we have some problem with showers in some rooms but we are currently working on a renovation project which will solve these incident. I took the time to inform our housekeeper about the products that have not been replace, this is a single oversight and it won't happen again. I ope I will have the pleasure to welcome you during your further visit in Toulouse. Sincerely, Lionel Bouchand Directeur Gnéral

pleasant stay

TripAdvisor rating 4.0/5

977sharon Couples - 07/07/2018 TripAdvisor review

1 night stay, nice room and service. nice pool area. check in was easy and quick. did have trouble locating the hotel initially, not many sign posts. 11 euros to park the car overnight nice walk into town through the park

Dear Sharon, Thank you for taking the time to review my establishement services following your stay. I am happy the equipments of the hotel suit you well and the staff answered all your needs. Also, I am taking note of your return regarding the hotel signs, it is true that our location by the Compans park makes it not easy to get to. I hope I will have the pleasure to welcome you during your next visit to Toulouse. Sincerely, Lionel Bouchand, Directeur Général

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