Novotel Toulouse Centre Compans Caffarelli 4 stars

Customer review rating (ALL Rating) 4.5/5 1,567 reviews

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Novotel Toulouse Centre Compans Caffarelli - Image 1
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5 place Alfonse Jourdain, 31000 TOULOUSE, France

Description

Hotel extras

  • Fitness center open 7 days a week from 6am to 10pm

  • 15 min walk to Capitole Square

  • Catering on the terrace from May 19. Breakfast in your bedroom.

  • Private indoor tool parking with direct accessto the hotel

  • Bar-restaurant with terrace and swimming pool

Our accommodation(s)

Hotel location

Novotel Toulouse Centre Compans Caffarelli

5 place Alfonse Jourdain
31000 TOULOUSE
France

GPS:43.611186, 1.431439

Telephone
Fax +33 5 61 22 81 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR TOULOUSE CENTRE

Eat what you want, when you want. Simple and tasty, healthy and balanced, our food allows you to satisfy any craving at any hour. Go on a culinary adventure with a selection of tapas from the GourmetBar. Enjoy your meal on the terrace or in your room.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,567 reviews

TripAdvisor Rating  4.0/5  1,171 reviews

Certificate of excellence 2023

Great location!

Customer review rating 5.0/5

40… Business - Confirmed reviews ALL

Greag people, nice rooms, over all it adds to a great experience.

Dear Guest, Thank you for your kind words regarding our location, staff, and accommodations. We are delighted to hear that your experience was enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Toulouse Centre Compans Caffarelli

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room key did not work for 24 hrs which was an inconveneinece as the room key encoder was defective Very quiet room. Amenities were good

Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused by the room key issue. We appreciate your positive comments about the quiet room and amenities. Your experience is important to us. Best regards, Novotel Toulouse Centre Compans Caffarelli

good stay, clean room and comfy bed

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

would appreciate socket in the bathroom to plug in hair straighteners, or on the bedside table that is close to the bathroom mirror

Dear Guest, Thank you for your kind feedback regarding your stay. We are pleased to hear that you enjoyed the cleanliness of your room and the comfort of the bed. We appreciate your suggestion about additional sockets and will consider it for future enhancements. Best regards, Novotel Toulouse Centre Compans Caffarelli

Disappointed

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Service is below the average. Avoid it if you can.

Dear guest, we are sorry to hear about your disappointment with the service. Your feedback is valuable to us, and we will address this internally. Thank you for sharing your concerns. Best regards, Novotel Toulouse Centre Compans Caffarelli

More bad then good

Customer review rating 1.5/5

Adnan E. Business - Confirmed reviews ALL

I am an English speaker who came to this hotel for a conference. Not knowing English was not an issue as everyone had some level of proficiency as well as understanding. Staff were respectful, location was really nice as it is a short 20 min walk to the city center as well as a really nice park outside the hotel. The issues: No air conditioning or any ventalstion system really made the room stale and smell bad. Had to purchase air fresheners. Staff was neglectful of needs, no ironing table was available, no fan to help with the staleness and choked atmosphere. Booking taxis and information along with breakfast and dinner were great. The room size is great, good TV, good washroom. Big issue —> the bed. Not cleaned properly and not replaced the sheets, room wasn’t cleaned enough and not on rotation. By the third night my entire body was covered in bed bug bites, and couldn’t sleep. In retrospect, if bed bugs weren’t an issue, this experience would be given a 6-7 with the only main concern being the heat and humidity in the room. However due to the bed bugs, my stay was not optimal and can’t be rated more than a 5

Dear Adnan E., Thank you for sharing your feedback regarding your recent stay at our hotel. We are glad to hear that you found our staff respectful and enjoyed the convenient location close to the city center and park. We apologize for the issues you encountered during your stay. Your comments about the lack of air conditioning, ventilation, and cleanliness in the room have been duly noted. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure a more comfortable experience for our guests. We are also sorry to hear about your experience with the bed bugs and the inconvenience it caused. Please know that we take this matter seriously and will take immediate action to rectify it. We appreciate your kind words about our booking services and facilities. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay in the future. Warm regards, Novotel Toulouse Centre Compans Caffarelli

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Other web-users rate our hotel

  • 510 reviews 8.5/10 Location
  • 709 reviews 6.6/10 Room
  • 881 reviews 8.9/10 Service
  • 5 reviews 9.1/10 WiFi
  • 365 reviews 8.1/10 Breakfast
  • 252 reviews 6.7/10 Cleanliness
  • 110 reviews 3.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.