Mercure Tours Nord Hotel 4 stars

Too basic in everything! The swimming pool is a box! And not even heated! Room is tiny. We were 3 but got towels for 2.

The staff were very helpful and the hotel was very clean and we had good service

We stopped for a night on the way back from our holiday. The hotel is easily reachable from the high way, it has a locked parking area. The check in went very easy and quick, our room was perfectly prepared. Due to COVID the breakfast is organized with quite some restrictions - that doesn't make it very pleasant, but all in all, it was good.

Excellent thank you, the linked rooms were perfect for us and the kids, the food great in the bat.

We stayed here during our trip to the south. Nice hotel, free large parking and a nice pool. Staff is very friendly. The breakfast is not 'wow' and was missing some good bread but for the rest everything was great. Covid measurements were also respected by all the staff!

We stayed here on our way down to the Sputh of France Great location easy to reach Arrived in time for a swim and then dinner at the hotel Was perfectly placed to pop and get petrol the next morning before heading back on the motorway

Good location, warm welcome, good hotel

Reception 8/10; Restaurant - Food and Service 8/10; Bedroom 7/10 - Double bed supplied as requested, but sofa opened as additional bed, which was not requested. Room more modest than other Mercure hotels we have stayed in. 4th floor corridor between lift and bedroom 1/10 - very dirty, desparately in need of vacuuming. Let the whole property down. As a result will probably not stay in this Mercure again

The hotel is excellent with good rooms a wonderful bed for sleeping but spoilt by a lack of attention to details. For example, in the room there was very little shower gel left in the bottle (these things should be checked, I don’t pay €180 for avroom to have that). There was also an electrical problem in room 220 where the centralised electric switch when on was generating an irritating buzz (silenced when that was switched off). The hotel restaurant was also not rigorous enough checking everyone had masks. Having said that the cuusine was of a very high standard.

Enjoyed our stay. Requested quiet room and were given a room on top floor. The bed was extremely comfortable and we had a good nights sleep. The restaurant was very good and the staff were very friendly and attentive. Will definitely return when we are next in the area

This is the fourth stay at this hotel. On this occasion for the first time the service in the restaurant was excellent. In the past this was my only complaint but there has been a huge improvement.

We have stayed many times at this hotel. While not the best Mercure in France, it’s fully up to standard - the rooms are large and well equipped, and the bed is very comfortable. This time a few things were disappointing. On checking in we were very surprised to be told we were no longer Silver status - we checked our account on-line and indeed we were still Silver! This was put right at the desk, but it shouldn’t happen and gives a bad impression. We ate in the restaurant. Based on previous experience, our expectations were not high, but we were dismayed to find that there was nothing on the ‘menu du jour’ that we wanted to eat. Tête de veau anybody? So we ordered from the more expensive à la carte, which was OK but hardly memorable. Then when we came down for breakfast there were many uncleared tables but none available for us. The staff quickly set a table for us, but it’s a small detail that again leaves a bad impression for an hotel with aspirations.

Room is equipped well and spacious, staff polite and professional

A spacious room with all comforts. A coffee machine would be really good.

All the staff we met were courteous and friendly but, at all times, professional. The room was very comfortable and dinner at the restaurant was delicious.