Mercure Tours Nord Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,192 reviews

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Mercure Tours Nord Hotel - Image 1
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Mercure Tours Nord Hotel - Image 4
11 rue de l'Aviation, 37100 TOURS, France

Description

Hotel extras

  • GREEN KEY certified

  • Easy access to the downtown area and 5 minutes from the A10 highway

  • Free private closed parking with electric vehicle charging station

  • Enjoy our restaurant "Les Vignes" and its menu featuring local produce

  • 6 meeting rooms available (4,520 sq.ft. / 420 m2)

Our accommodation(s)

Hotel location

Mercure Tours Nord Hotel

11 rue de l'Aviation
37100 TOURS
France

GPS:47.438095, 0.708801

Telephone
Fax +33 2 47 49 55 25

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERIVE

Mérivé is on the banks of the Loire, where light dances on the water and the seasons change. Its name is a nod to familiar and inspiring landscapes, to the Loire that shapes history, lands and flavors.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,192 reviews

Customer review rating 5.0/5

Zoe B. Families - Confirmed reviews ALL

Stayed one night. Easy to locate. Super friendly staff for very tired travellers. Room very clean and quiet

Dear Mrs B., Thank you for your kind words regarding your recent stay at Hôtel Mercure Tours Nord. We are delighted to hear that you found our hotel beautiful and that our team provided a warm welcome. Your feedback on the cleanliness and tranquility of your room is greatly appreciated. Raphaël P Directeur - General Manager

Customer review rating 5.0/5

Christopher B. Families - Confirmed reviews ALL

Great

Dear Mr B., Thank you for your kind feedback. We are delighted to hear that you found our hotel comfortable and convenient. Your satisfaction is our priority, and we look forward to welcoming you again in the future. Raphaël P. Director

Customer review rating 2.0/5

Carlo T. Business - Confirmed reviews ALL

Room was cold, like the last time of ny stay during winter and early spring. 19deg/C policy is not applied to the other hotel downtown the city of Tours. a good excuse to save money at the expense of the comfort and health of your guests

Dear MrTartaglia, Thank you for sharing your feedback regarding your recent experience at our hotel. I apologize for the discomfort you encountered with the room temperature during your stay. We understand the importance of a comfortable environment and strive to ensure our policies are applied consistently. 19°C is indeed the policy required by Accor. However, we do authorize a +2°C gap up to 21°C for your comfort. I am sorry you could not set the room to a higher temperature. Furthermore, if you are really feeling sick, a mobile heating unit can be provided on request. We hope that you will have a better experience next time if you choose to stay with us once again. Sincerely, Raphaël P. Director

Customer review rating 4.5/5

Stephane V. Business - Confirmed reviews ALL

Belle renovation.

Cher Monsieur V., Je vous remercie pour votre retour positif concernant la rénovation de notre établissement. Nous sommes ravis que vous ayez apprécié les améliorations apportées. Votre satisfaction est notre priorité. Cordialement, Raphaël Pelé Directeur

Customer review rating 4.0/5

Aideen J. Couples - Confirmed reviews ALL

We telephoned prior to booking to check you had a twin room with a shower and we’re reassured that you did so booked on line. We were dismayed to discover you didn’t, and that such rooms don’t exist. Which seems odd as they do in the rest of the chain. Receptionist initially expected us to accept double with shower we had to insist that this would nor work for us. Eventually given one with a sofa bed. Not ideal but we coped. Sofa beds may not comfortable for adults with disabilities.

Dear Mrs J., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the misunderstanding regarding your room preference. It is important to us that our guests' needs are met, and I regret that the initial information provided did not align with your expectations. Our receptionnists, should they have trouble understanding your precise request, should make sure that they meet your expectations. I understand that the alternative offered was not ideal. Your comments have been noted, and I assure you that we strive to enhance our service and communication regarding room availability. We value your input as it helps us improve our guest experience. Thank you once again for your review. I hope we can welcome you back in the future for a more satisfactory stay. Raphaël Pelé Director

Other web-users rate our hotel

  • 244 reviews 8.8/10 Location
  • 632 reviews 8/10 Room
  • 578 reviews 8.6/10 Service
  • 340 reviews 8.6/10 Comfort
  • 281 reviews 7.5/10 Breakfast
  • 219 reviews 7.2/10 Cleanliness
  • 124 reviews 5.7/10 Vibe
  • 116 reviews 4.8/10 Amenities

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