Mercure Tours Nord Hotel 4 stars

Lockdown measures: mask at reception and with room service delivery (plus gloves then) Snack food only as weekend but adequate Charming man at reception Spacious and spotless room. Large tv opposite sofa and coffee table. Another table for two for eating. Kettle. Hairdryer in shower. No complaints at all

Our twin was spacious, very clean and quiet. I like when there is a second door which really enables keeping noise away when people passing in the corridors. Separate toilet to the shower room is a bonus. Dinner was well COVID-19 organised and delicious. Staff very friendly throughout.

We have stayed many times at this hotel. While not the best Mercure in France, it’s fully up to standard - the rooms are large and well equipped, and the bed is very comfortable. This time a few things were disappointing. On checking in we were very surprised to be told we were no longer Silver status - we checked our account on-line and indeed we were still Silver! This was put right at the desk, but it shouldn’t happen and gives a bad impression. We ate in the restaurant. Based on previous experience, our expectations were not high, but we were dismayed to find that there was nothing on the ‘menu du jour’ that we wanted to eat. Tête de veau anybody? So we ordered from the more expensive à la carte, which was OK but hardly memorable. Then when we came down for breakfast there were many uncleared tables but none available for us. The staff quickly set a table for us, but it’s a small detail that again leaves a bad impression for an hotel with aspirations.

We were travelling from Pamplona heading to Calais. The hotel was very comfortable and the staff were very helpful and spoke English. The location is ideal for the motorway but not really suitable for visiting Tours without taking the car.

The location was very convenient. The room was bright and pleasant with plenty of space. The breakfast was excellent and the restaurant was definitely five star! But the best part, by far, was the hotel's staff. Always available, incredibly friendly, patient and very helpful. I am definitely staying there next time I am in Tours! It is far better than all the other hotels I have stayed at in the same area [and I have been to most of them because I travel to Tours to visit relatives every year!] My only complaint is that the shower, and also the tiled bathroom floors, are quite slippery and that can be a hazard, as we experienced first-hand. Having said that, I would definitely recommend Mercure!

Hotel is clean and well design, room are large enough and toilets isolated from bathroom. From service pint of view, the hotel is well managed with a profesional crew and staff. They do pay attention to you and your comfort during your stay in the place

I stayed in Tours for a business trip, good location on the north side of the city, not to far from Vouvray, if you like the wine. . convenient hotel for a business stay staff is friendly. I didn't use the restaurant or the breakfast in the morning.

We enjoyed our stay in the Mercure Hotel in North Tours. It was very convenient for our visit. and easy to find with good signposting. The Staff were eager to be helpful, the minor issues we had were resolved quickly.

Drab hotel with poorly decorated rooms, hard beds and background smell of being worn out. Hotl menu had no veggie food for evening meal Breakfast was good and staff were helpful and chck out was efficient

From check in to checkout this hotel was flawless. The room was spotless and as requested was very quiet. With the air conditioning easy to adjust it was straightforward to create a nice ambient temperature. Both the dinner and breakfast were excellent. All of the staff we encountered were both friendly and professional. It is obvious that the hotel manager has high standards and knows how to motivate the staff to achieve excellence. We would highly recommend it.John and Ann Marie

Large comfortable and spotlessly clean bedroom, but unfortunately bottom pillows were very hard and were replaced with the spare pillows. Table d’hote dinner fine. Breakfast was OK but not as good as in other Mercure hotels we’ve stayed in. Staff polite and helpful. Would like non-slip floor in shower, as in some other Mercure hotels.

The moment you walk into the lobby you know you have chosen the right hotel for your stopover back to the UK. Friendly helpful check in, lovely quiet 'Privilege'(worth the extra) room. We were given a complementary drink in the bar before dinner, the dinner was in a small dining area where we were served probably one of the best stopover meals ever, by friendly helpful staff. Nothing seemed to be too much trouble. Recommended

Great hotel on the main North/South routes in France. Very friendly and welcoming staff. Room was great and very comfortable with king size bed, settee, and good size shower room. Everything was very clean. There was a good choice of food in the restaurant, and the quality was good. Check in/out was very efficient, and value for money was very good.

We requested two tea bags to make tea in our room. The Hotel only supplied fruit tea bags. We were charged 7.40 euros. We complained on checkout, but were told if we didn`t like it we should write to Accor Hotels I have written and complained but we have not received a reply.

On arrival greeted warmly and efficiently by staff on desk. The lift to the 3rd floor adjacent to entrance hall which we took to our Mercure Privilege room. On entering, the room is spacious but drab looking, à Nespresso coffee machine and kettle available to use but disappointed to see only one capsule and had to ask for more so each of us could have coffee. The complimentary bar had two bottles of water, two cans of coke and one bottle of orange juice. The shower was powerful with plenty of hot water. We eat in the hotel restaurant in the evening. The staff were attentive and polite. The food was of a reasonable standard and was enjoyed. I thought the bed and pillows were comfortable but my husband didn't think so and woke with back ache. We did not have breakfast. Check out was quick and efficient.