The staff was nice and courteous

Thanks very much for a great stay. I was really impressed with the cleanliness and the really nice bar area. The staff were all lovely as well.

Comfortable room with nice and good bed, clean, good breakfast, friendly personnel.

Staff were professional and extremely helpful, my room was very comfortable and clean, breakfast was nice and I felt no anxiety about eating within the venue. I did find it confusing that the elevator exit to the room floors is contained within a foyer which is closed with a swinging door and seemingly used for storage of tables with no indication how to get to the rooms, this needs to be better signed please.

Very comfortable room + hostel ideally located

I was not advised the hotel had no housekeeping service UNLESS it was asked for the night before. No laundry service offered either. NO invoice offered on check-out. Promised it would be mailed but it has not been so will need to waste time chasing this up. Over-priced for what is being offered. Poor frankly

Room was OK but food was not good. Tasteless and poor

Chambre confortable ,service excellent.

Only 50m from the office! That said, also well situated for access to all areas of the city, close to metro and tram stations and only a short walk to Lyon Part Dieu main station. Rooms clean and airy with an excellent breakfast...

Very convenient during the film festival Lumière in October. Staff is helpful and polite. Rooms are clean and neat. Standard Plus kind of hotel. Subway station is very close if you need to go downtown. They will see us again.

The room was large, comfortable, really good for my wife and I. The staff was very friendly and professional. The only thing negative is that the breakfast is too expensive. Otherwise we use this hotel each time we come in Lyon, because it is very next our children home.

The room was really OLD and Hot inside even with window open, NO AC in the room. Bad quality bed I have stay in few Mercure Hotel in LYON and was satisfied but this one didnt meet my expectations at all.

Which I really like in Mercure hotels that rooms are well sized and the beds are always super comfy! It was true also at this hotel. There couldn't be any complaint about the comfort and cleaness of the room and the whole hotel. We spent only one night and -for the first time- received a privilgie room, I think it was even bigger and had free drinks in the mini bar, free tea and coffee making facilities (good quality Nespresso machine!) wide range of toiletries in the bathroom, couldn"t wish more for good night sleep. Unfortunately we have not tried the breakfast as we wanted to see something from Lyon and our train was leaving after 12am so left early the hotel then came back for our luggage. Very easy accseess, metro station is 3 minutes on foot then it goes directly to Vieux Lyon! Personal at the reception is very kind and helpful, I don't know if it depends on that we are Accor members but check in and check out were really fast. Only negative: We paid the whole rate in advance, but still was my card blocked with 100 euro... Normally in other Mercure hotels they just controll card validity with 1,00 euro! (and however the hotel sent me the document that they have released the money, my bank says that it is blocked for a month, strange...!)

Very friendly and helpful staff. Nice restaurant. Rooms are clean and quiet. Very good breakfast buffet. Nice address close to the Institut Lumiere, the brothers who invented the cinematograph. The hotel is giving a beautiful tribute to the movie art.

While the hotel was not close to the Lyon attractions, the location was convenient to public transportation and felt very safe. The room was very warm, cozy and quiet. The staff was helpful. Breakfast was standard for Europe.