Hotel Mercure Lyon Centre Lumière 4 stars

Customer review rating (ALL Rating) 4.5/5 974 reviews

Hotel Mercure Lyon Centre Lumière - Image 1
Hotel Mercure Lyon Centre Lumière - Image 2
Hotel Mercure Lyon Centre Lumière - Image 3
Hotel Mercure Lyon Centre Lumière - Image 4

Description

Hotel extras

  • A bistro restaurant with homemade cuisine

  • Private and secure underground parking (EUR 15 per day)

  • 14 Privilege rooms that provide premium comfort

  • 4 completely renovated, modular meeting rooms.

  • Metro stop (Sans Souci) beside the hotel (4 stops from Bellecour - 6 minutes)

Our accommodation(s)

Hotel location

Hotel Mercure Lyon Centre Lumière

69 cours Albert Thomas
69003 LYON
France

GPS:45.746983, 4.867078

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE HANGAR

Discover our bistro restaurant, Le Hangar, and its industrial-style modern decor. Our chef, Coraline Forest, offers a wide range of refined and gourmet dishes, prepared using fresh and seasonal products.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  974 reviews

TripAdvisor Rating  4.0/5  536 reviews

Great location, reasonably quiet , fantastic staff

Customer review rating 4.5/5

Trevor B. Families - Confirmed reviews ALL

One night stop before heading south. Only €12 from Part Dieu or just a 15 min walk (flat). Decent price having I rebooked a few weeks in advance . Highly recommended

Dear Mr B., Thank you very much for your kind words. We're thrilled to hear that you enjoyed our great location and found the environment reasonably quiet. We're especially pleased that our staff left such a fantastic impression on you. Your satisfaction is our top priority, and your positive feedback encourages us to maintain our high standards. We look forward to welcoming you back soon. Best regards, l'équipe réception

Good stay!

Customer review rating 4.5/5

Violette R. Solo - Confirmed reviews ALL

The staff was super kind, and gave us a little care package for my dog.

Dear Mrs R., Thank you for your wonderful feedback! We are delighted to hear that you found our staff to be super kind and that you appreciated the care package for your dog. We strive to make all our guests, including our four-legged friends, feel welcome and comfortable. We look forward to welcoming you and your furry companion back soon! Best regards, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

Well located, nice personnel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Personnel was nice, room was a bit small, but okay. The bathroom drain wasn't fully functioning but overall it was okay. We are vegan and there are no vegan option at all for breakfast.

Dear VAEA T., Thank you for taking the time to share your experience with us. We are delighted to learn that you appreciated the welcome from our staff and that you found the room suitable, despite its size. We are sorry for the problem with the bathroom drain. Please note that our maintenance team has been informed and is already working to resolve this type of problem to guarantee optimal comfort for our future customers. Regarding breakfast options, we sincerely regret that you did not find a vegan choice. Your feedback is valuable and we will review our offerings to include vegan options that will better meet your expectations. We hope to have the opportunity to welcome you again and offer you an even more pleasant experience. L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

cool

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

cool

Dear VIRGINIE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

No air conditioning in the room in May.

TripAdvisor rating 1.0/5

chrisaG6909PI TripAdvisor review

This hotel does NOT have air conditioning in the rooms as they state that it's too early in the year to turn it on. This is misleading advertising when they state they have AC but do NOT provide the months that it works in the rooms. I now get to spend the next 12 days in a warm room for my vacation. Cracking a window does provide some relief however, now I hear traffic during the time that I am supposed to be sleeping. Takes 7-10 days for a refund and I will not shell out another $1500 for a hotel when THIS one should provide what it advertises....so I am stuck. Mercure ......this is terrible service and you should make AC dates clear on the advertising of this hotel. I will not use Mercure in any way in the future.

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Other web-users rate our hotel

  • 238 reviews 8.9/10 Location
  • 448 reviews 6.5/10 Room
  • 468 reviews 9.2/10 Service
  • 188 reviews 8.2/10 Breakfast
  • 157 reviews 5.3/10 Cleanliness
  • 73 reviews 5.7/10 Vibe
  • 43 reviews 5.3/10 Amenities

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