Hotel Mercure Lyon Centre Lumière 4 stars

let's start with the positive things: the location is quite good. Close to the subway, nearby a nice quarter with excellent restaurants and a beautiful farmers market on saturday. The room was clean, quite and there was enough space. The staff was friendly and the hotel has a parking deck. However, it was quite disturbing that the breakfast area wasn't a nice place. The coffee machine hasn't seen any cleaning since -I guess- days; at the orange juice machine was a consistent puddle and no one of the few seen employees was feeling to clean it. The scrambled eggs are the unsavory mush which I know from the low-key-budget hotels. At each level is one coffee machine which creates a nice line-up (which gives enough time to check the cleanliness....) Honey is only downstairs; when the marmelade is off, it is off. Make a long story short: this was out of my so far Mercure experience and by far not a good start into a nice day. At the TV you find Chinese, some English and Italian (beside the French broadcasting-stations); that seems to be the only appreciated guests...) At least I could see ARTE in French.. by the way: many wrote about the parking deck. yes, it is small, but even with my 7seat SUV I survived. Just make sure your car is below 1,8m

Once again, I was very happy with my overnight at the hotel. People are extremely courteous, the room & amenities are very pleasant, breakfast is lavish and more than I need. Also worth noting is that the Mercure Lumière is located in a historical part of Lyon where cinema was born...

The location is nice and the facilities are modern, clean and the room was cosy. The breakfast had every kind of food, from ham to pastries. A nice stay.

I complained about the shower flooding on the very first day, but no action was taken throughout my 5 day stay.

everything was according to expectation!

We had two great days at Lyon staying at the Mercure Lumiere. Was my third time in this beautiful city and same hotel, but first time we also investigated the surroundings.

Convenient

My room was very clean with a comfortable bed and amenities like a coffee pot, refrigerator, bathrobe, and slippers. The hotel is located in a safe, pleasant neighborhood with a tram station and many markets and restaurants nearby. Internet in my room was good, the staff was pleasant, and breakfast was passable. I would gladly stay here in again if passing through Lyon.

The room was very good and the staff were very courteous and nice!

The hotel was very well placed for us, well priced and the staff were very kind in printing tickets for us.

We booked at another accor hotel that was closing and told that our booking details and cost would be the same. Our booking included 2 city cards When checking in the staff member said there was no details of the city cards but would follow it up_ this did not happen__ at 9am the next day I checked and was told no manager around and come back at 10 am _ after still a lot of confusion and manager did not speak to us but we then had to go to tourist office and wait there for 40 minutes Also web site said restaurant was at hotel but the Hanger with a limited menu and other restaurant was not operating

Very pleasant and helpful staff. Had booked a premium double but was put in a classic double - while this reduced the price significantly, it would have been nice to have the extra space. Bed was very comfortable, room was very clean. I have never stayed in a 4-star that was so basic, however - no closet doors, no toiletries except a bar of soap for the sink (with no soap dish), plastic disposable cups, instant coffee. Everything was fine but it was a surprise given what I expect from a 4-star typically. Breakfast was very underwhelming, but not a concern for me as it was included in my rate.

organiséd

I enjoyed a very good night and a nice breakfast

The staff was great and the location is really good. However, the bed was not too comfortable and there aren't any wash/face clothes provided.