Hotel Mercure Lyon Centre Lumière 4 stars

Customer review rating (ALL Rating) 4.3/5 3,309 reviews

ALLSAFE approved hotel

Information message

Hotel Mercure Lyon Centre Lumière
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+ 21 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Véritas

  • Le Hangar-a modern restaurant with homemade cuisine using fresh products

  • Private and secure parking in the basement (extra charge)

  • 4 fully renovated modular meeting rooms

  • Metro at the base of the hotel (Sans Souci station, 4 stops from Place Bellecour)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Lyon Centre Lumière

69 cours Albert Thomas
69003 lyon
france

Fax: (+33)4/72369765

Check-in from 12h00

Check out up to 12h00

  • CORDELIERS:  Bus C16 Monplaisir Lumière

  • SANS SOUCI:  Bus 69 Sans Souci

  • SANS SOUCI:  D SANS SOUCI

  • LYON:  T4 MANUFACTURE MONTLUC

  • By plane

    LYON ST EXUPERY At 24.9km / 15.47 miles

  • By car

    A43 LYON MERMOZ HOPITAUX EST At 5km / 3.13 miles

  • By car

    A6 LYON GRENOBLE CHAMBERY At 15km / 9.38 miles

  • By car

    A7 LYON BOURG GENEVE HOPITAU EST At 10km / 6.25 miles

  • By train

    LYON PART DIEU At 2.5km / 1.55 miles

  • By train

    LYON PERRACHE At 6km / 3.75 miles

GPS:45.746983, 4.867078

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Hangar

Chef Jean Philippe Gascon offers a selection of refined dishes to suit your tastes at the Cinématographe restaurant, or quick, carefully prepared meals at the Entracte.

Our accommodation(s)

Whether for a business stay or "cocooning," choose between the comfort of our Standard room or the space offered by our Privilege room. You will then enjoy a wide range of services with lots of little details.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 110

  • Maximum capacity: 82 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Hotel Mercure Lyon Centre Lumière

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,309 reviews

TripAdvisor Rating 4.0/5

505 reviews

Impeccable, comme d'habitude

Customer review rating 4.5/5

Ph.m Business - 23/12/2021 Confirmed reviews ALL

RAS

Customer review rating 2.5/5

Anonymous Families - 05/11/2021 Confirmed reviews ALL

My name is badly written in your survey request !! shame after a 3 nights stay !! Poor welcome asking for a print on C card is a non customer driven practice . receptionist not to the point check out ; had to request to pay my bill (extra) as receptionist said that all was ok !!!!!!! Chef de Reception : very polite and took time to listen to me

Dear RAYMOND D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Lumière. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems you encountered during your stay with our staff and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About your name spelling ; we encourage you to check your personnal informations on your All members account, and contact the customers service if any modification needs to be made ( we are not able to modify your personnal informations ). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

Romantic break

Customer review rating 4.0/5

Mr S. F. M. Couples - 03/11/2021 Confirmed reviews ALL

Enjoyed good weather, food, wine and sight seeing

Well located but service to improve

Customer review rating 3.0/5

Drouet Families - 25/10/2021 Confirmed reviews ALL

I asked for a privilege room not on street side, but it was Temperature in the room limit cold, Heater unefficient Food disappointing on quality and non variety , same menu during all stay. Only breakfast is perfect We forgot in room service plate our child fork. It took 3 times to ask and 2 days to get it back ....

Very helpful staff - Very tight parking!

Customer review rating 4.0/5

Adli Business - 05/10/2021 Confirmed reviews ALL

I had a good experience generally speaking. The staff was super helpful and accomodating. the underground parking space is so tight that I was afraid to scratch my car. Overall I'm happy with my stay.

Dear ADLI I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

agreeable stay

Customer review rating 4.0/5

Mona A. Friends - 24/08/2021 Confirmed reviews ALL

The staff was nice and courteous

Dear MONA A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

Lovely stay.

Customer review rating 5.0/5

Ross Business - 10/08/2021 Confirmed reviews ALL

Thanks very much for a great stay. I was really impressed with the cleanliness and the really nice bar area. The staff were all lovely as well.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

Nice stay at this hotel

Customer review rating 4.5/5

Martijn Families - 08/08/2021 Confirmed reviews ALL

Comfortable room with nice and good bed, clean, good breakfast, friendly personnel.

Dear MARTIJN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

Great for business

Customer review rating 4.5/5

Dean W. Business - 07/08/2021 Confirmed reviews ALL

Staff were professional and extremely helpful, my room was very comfortable and clean, breakfast was nice and I felt no anxiety about eating within the venue. I did find it confusing that the elevator exit to the room floors is contained within a foyer which is closed with a swinging door and seemingly used for storage of tables with no indication how to get to the rooms, this needs to be better signed please.

Dear DEAN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

Well located + good stay

Customer review rating 4.5/5

R. Business - 05/07/2021 Confirmed reviews ALL

Very comfortable room + hostel ideally located

Dear MATHILDE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Lumière. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

VERY DISAPPOINTING STAY

Customer review rating 1.5/5

Simon Business - 17/06/2021 Confirmed reviews ALL

I was not advised the hotel had no housekeeping service UNLESS it was asked for the night before. No laundry service offered either. NO invoice offered on check-out. Promised it would be mailed but it has not been so will need to waste time chasing this up. Over-priced for what is being offered. Poor frankly

Dear SIMON L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Lumière. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have send you your invoice by mail. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

Good

Customer review rating 3.5/5

Ghavamian Business - 04/02/2021 Confirmed reviews ALL

Room was OK but food was not good. Tasteless and poor

Dear Guest, Thank you for taking the time to share your feedback. I am sorry that your experience of the dinner did not meet your expectations, our restaurant is closed because of the actual health situation. Actually we try to keep an offer for our guest. We hope to welcome you again when the restaurant will be open. Sincerely, L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

excelent service

Customer review rating 5.0/5

F. Couples - 25/12/2020 Confirmed reviews ALL

Chambre confortable ,service excellent.

Monsieur F., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Lumière. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe et en particulier Hélène. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur F., en l’expression de nos sentiments les meilleurs L'équipe réception Mercure Lyon Centre Lumière 69 cours Albert Thomas, 69003 Lyon Tél. : +33 (0)4 78 53 76 76 Mél. : H1… Suivez-nous sur : Site web : https://www.accorhotels.com/fr/hotel-1535-hotel-mercure-lyon-centre-lumiere/index.shtml Facebook : https://www.facebook.com/MercureLyonCentreLumiere/ Instagram : https://www.instagram.com/mercurelyonlumiere/?hl=fr

Well located - yes!

Customer review rating 4.5/5

Nigellll Business - 11/03/2020 Confirmed reviews ALL

Only 50m from the office! That said, also well situated for access to all areas of the city, close to metro and tram stations and only a short walk to Lyon Part Dieu main station. Rooms clean and airy with an excellent breakfast...

Convenient, quite quiet and very clean

TripAdvisor rating 4.0/5

markhenry2 Business - 18/10/2019 TripAdvisor review

Very convenient during the film festival Lumière in October. Staff is helpful and polite. Rooms are clean and neat. Standard Plus kind of hotel. Subway station is very close if you need to go downtown. They will see us again.

Dear Mark, we would like to thank you for the time dedicated to write a review. We are delighted to read that you enjoyed your stay during Festival Lumière, and particularly the warm welcome from our staff, the cleanliness of the rooms, and the ideal location near the metro station. We hope to welcome you again in the near future. Best regards from Lyon The management team / Hôtel Mercure Lyon Centre Lumière

No Critic

TripAdvisor rating 5.0/5

Samuel D Family - 08/11/2017 TripAdvisor review

The room was large, comfortable, really good for my wife and I. The staff was very friendly and professional. The only thing negative is that the breakfast is too expensive. Otherwise we use this hotel each time we come in Lyon, because it is very next our children home.

STAY at Mercure Lyon Lumiere

TripAdvisor rating 2.0/5

275mathieue Couples - 04/10/2017 TripAdvisor review

The room was really OLD and Hot inside even with window open, NO AC in the room. Bad quality bed I have stay in few Mercure Hotel in LYON and was satisfied but this one didnt meet my expectations at all.

Very good hotel with good transport access

TripAdvisor rating 5.0/5

Szofi76 Couples - 28/09/2016 TripAdvisor review

Which I really like in Mercure hotels that rooms are well sized and the beds are always super comfy! It was true also at this hotel. There couldn't be any complaint about the comfort and cleaness of the room and the whole hotel. We spent only one night and -for the first time- received a privilgie room, I think it was even bigger and had free drinks in the mini bar, free tea and coffee making facilities (good quality Nespresso machine!) wide range of toiletries in the bathroom, couldn"t wish more for good night sleep. Unfortunately we have not tried the breakfast as we wanted to see something from Lyon and our train was leaving after 12am so left early the hotel then came back for our luggage. Very easy accseess, metro station is 3 minutes on foot then it goes directly to Vieux Lyon! Personal at the reception is very kind and helpful, I don't know if it depends on that we are Accor members but check in and check out were really fast. Only negative: We paid the whole rate in advance, but still was my card blocked with 100 euro... Normally in other Mercure hotels they just controll card validity with 1,00 euro! (and however the hotel sent me the document that they have released the money, my bank says that it is blocked for a month, strange...!)

A very friendly and comfortable hotel

TripAdvisor rating 5.0/5

emmanuelg59 Couples - 28/08/2015 TripAdvisor review

Very friendly and helpful staff. Nice restaurant. Rooms are clean and quiet. Very good breakfast buffet. Nice address close to the Institut Lumiere, the brothers who invented the cinematograph. The hotel is giving a beautiful tribute to the movie art.

Quiet and cozy

TripAdvisor rating 4.0/5

WyDy Business - 08/11/2013 TripAdvisor review

While the hotel was not close to the Lyon attractions, the location was convenient to public transportation and felt very safe. The room was very warm, cozy and quiet. The staff was helpful. Breakfast was standard for Europe.

Dear Guest, thank you so much for sharing your satisfaction while staying with us. In regards to nearby touristic places to visit, you have the worlwide famaous Institut Lumiere 5 minutes away by foot. This house is classified and and has the amazing museum of the Lumière's borthers who made the first film ever in 1896. Looking to welcoming you soon , laurent Vernay Manager

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