Mama Shelter Lyon 3 stars

Customer review rating (ALL Rating) 4.4/5 2,444 reviews

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13 Rue Domer, 69007 LYON, France

Description

Hotel extras

  • Stylish restaurant and cozy terrace.

  • Local and homemade cuisine

  • DJ sets & lives

  • Meeting rooms that can be made private

  • 5-star bedding

Our accommodation(s)

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Hotel location

Mama Shelter Lyon

13 Rue Domer
69007 LYON
France

GPS:45.746886, 4.844683

Telephone
Fax +33 4 78 02 58 02

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MAMA RESTAURANT LYON

Our chefs prepare simple, mouth-watering dishes inspired by traditional cuisine from Lyons to make you feel right at home.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,444 reviews

Customer review rating 4.5/5

Xavier K. Couples - Confirmed reviews ALL

As so often we booked again this hotel in Lyon and even arrived very late at 01.00 in the morning, we were still warmly welcomed and our room was directly ready! The well known mama ambience was enjoyable in our room and all was great. In the morning we could enjoy the excellent mama breakfast buffet and the service team took lovely care of us…. Nothing to add, just book your room and enjoy …..

Hello 😊✨ What a joy to read your message 💛 Thank you for your loyalty and for coming back to Mama again! We’re so happy our team could welcome you warmly even at 1am — Mama never sleeps when it comes to taking care of her guests 😉 Delighted that you enjoyed the Mama vibe, your room and of course our breakfast buffet 🥐🍳 We can’t wait to welcome you back for your next stay in Lyon 🌈 Mama loves you 💋

Customer review rating 2.0/5

Lenka T. Couples - Confirmed reviews ALL

Front desk not well informed. Safe in room not working, had to request a fix twice. Dinner at the restaurant was awful. Food described on menu was not what arrived on plate. Left food on plate as we could not eat it.

Hello Lenka, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the malfunctioning safe and the need to request assistance more than once. This is certainly not the level of service we aim to provide. We are also concerned to hear about your experience at the restaurant, particularly regarding the discrepancy between the menu description and the dishes served, as well as the quality of the food. Your comments have been shared with the relevant teams so that immediate improvements can be made, both in terms of communication at the front desk and the consistency of our restaurant offering. We truly regret that your stay was impacted in this way and hope we will have the opportunity to restore your confidence in the future. Mama ❤ You

Customer review rating 5.0/5

Jeffrey K. Couples - Confirmed reviews ALL

Comfortable beds, a great restaurant and excellent employees.

Hello 😍✨ Thank you so much for your lovely feedback 💛 Comfy beds, a great restaurant and wonderful staff… that’s music to Mama’s ears 🎶🛏️🍽️ We’ll be sure to share your kind words with the whole team — it means a lot to us 🙌 See you soon for another cozy and tasty stay 🌈✨ Mama loves you 💋 (and your bed is already waiting for you 😉)

Customer review rating 2.5/5

Natacha B. Families - Confirmed reviews ALL

The experience was not as usual at mama shelter. This one was under the other that we visited before. Missing face tissue, slippers, cotton buds... extremely small and not well organized.

Hello Natacha, Thank you for your feedback. We are sorry to hear that your recent stay did not meet your expectations, especially compared to your previous experiences with Mama Shelter. Your comments regarding the room amenities and layout are very important to us. Please accept our apologies for the missing items such as tissues, slippers, and cotton buds. This is not the standard we aim to provide, and we will address this with our housekeeping team to ensure better consistency moving forward. Regarding the room size and organization, we understand how this may have impacted your comfort. While room configurations can vary, your feedback helps us identify areas where we can improve the guest experience. We truly value your loyalty to Mama Shelter and hope to have the opportunity to welcome you again for a much better experience. Mama ❤ You

Customer review rating 5.0/5

Angeline W. Couples - Confirmed reviews ALL

Clean Good food Super nice staffing

Hello 😍✨ Clean, good food, super nice staff… that’s the Mama trifecta 💥💛 Thank you so much for your kind words! We’re so happy you enjoyed the food, the cleanliness and especially our team 🙌😄 Can’t wait to welcome you back for more good vibes and tasty moments 🌈🍽️ Mama loves you 💋 (and the team is already smiling for your next visit 😉)

Other web-users rate our hotel

  • 510 reviews 8.2/10 Location
  • 1,254 reviews 6.3/10 Room
  • 1,319 reviews 9.1/10 Service
  • 10 reviews 5.8/10 WiFi
  • 652 reviews 8.3/10 Food
  • 622 reviews 9/10 Vibe
  • 589 reviews 9/10 Breakfast
  • 565 reviews 6.5/10 Comfort

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