Mama Shelter Lyon 3 stars

Customer review rating (ALL Rating) 4.4/5 2,336 reviews

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Description

Hotel extras

  • Stylish restaurant and cozy terrace.

  • Local and homemade cuisine

  • DJ sets & lives

  • Meeting rooms that can be made private

  • 5-star bedding

Our accommodation(s)

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Hotel location

Mama Shelter Lyon

13 Rue Domer
69007 LYON
France

GPS:45.746886, 4.844683

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Mama Restaurant Lyon

Our chefs prepare simple, mouth-watering dishes inspired by traditional cuisine from Lyons to make you feel right at home.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,336 reviews

TripAdvisor Rating  4.5/5  1,865 reviews

Certificate of excellence 2024

correct

Customer review rating 3.5/5

Sd Business - Confirmed reviews ALL

cadre sympa

Hello Sandrine, Notre équipe du Mama Lyon vous remercie du temps que vous avez pris pour nous laisser votre feedback. Nous prenons aussi bonne note de votre remarque par rapport au manque d\'eau chaude. Nous avons fait remonter cette remarque au service concerné qui s\'en est de suite occupé. Merci car c’est grâce à vous que nous pouvons progresser et proposer un service toujours de meilleure qualité. Nous espérons tous vous recevoir à nouveau et pouvoir rendre votre expérience encore plus agréable. Mama Loves You !

Good stay, but...

Customer review rating 3.5/5

N Business - Confirmed reviews ALL

Very good breakfast, clean room, good service, possibility to get early breakfast when needed. But not having a shampoo, what is that? Having a soap and no normal liquid body wash. That was really bad

Hello, The Mama Lyon team would like to thank you for taking the time to leave us your feedback. Thank you for your kind words, which motivate us every day! At Mama Shelter Lyon, we have chosen to use solid products for our shampoo and shower gel. This choice is part of our commitment to a more environmentally-friendly approach. We understand that everyone has their own preferences, and we fully respect your point of view. You should also know that we recover used solid soaps and donate them to an association that recycles them, to further limit our ecological impact. Thank you for your understanding and support. Please do not hesitate to contact us should you have any questions. We look forward to welcoming you back and making your experience even more enjoyable. Mama Loves You!

Good stay

Customer review rating 5.0/5

Nicolas Business - Confirmed reviews ALL

Good vibes from lobby to room, including breakfast and restaurant

Hey Nicolas, Thank you so much for taking the time to put this great note!!! MAMA LOVES YOU

didn't take clients request into consideration

Customer review rating 3.0/5

Mj Business - Confirmed reviews ALL

I often stay at Mama Shelters generally and in lyon too. In response to the hotel's question regarding preferences I asked for a quiet room on an upper floor. I was on the 3rd floor overlooking the garbage with a very noisy (broken?) air conditioner and zero isolation from the noise from the corridor. The perfume used in the room was overbearing also - didn't you get the memo that stuff is carcinogenic.

Dear, Thank you for sharing your feedback with us. We truly appreciate your loyalty to Mama Shelter and are sorry to hear that your recent stay in Lyon did not meet your expectations. Regarding your request for a quiet room on a higher floor, we always strive to accommodate our guests\' preferences. However, availability at the time may not have allowed us to assign you a higher-floor room. Please know that for your next stay, if availability permits, we will gladly arrange a room on an upper floor to better suit your needs. We have also informed our maintenance team about the air conditioning issue to ensure it is thoroughly checked and resolved. Additionally, we take note of your comments regarding the room fragrance and will share your feedback with our team. Your comfort is our priority, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience. Please do not hesitate to reach out to us directly for any specific requests during your next visit. Best regards, Mama Shelter team ❤️

Bad

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Pellow with blood and room phone rings at 4am… No gift as a gold member.

Hello Aymeric, We are truly sorry to hear that your stay did not meet your expectations. What you describe is not reflective of our standards, and we will take immediate action to ensure this does not happen again. We hope to have the opportunity to welcome you back and provide you with a much better experience. Mama Loves You

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Other web-users rate our hotel

  • 472 reviews 8.3/10 Location
  • 1,102 reviews 5.9/10 Room
  • 1,213 reviews 8.9/10 Service
  • 9 reviews 9.1/10 WiFi
  • 634 reviews 8/10 Food
  • 599 reviews 8.9/10 Vibe
  • 559 reviews 9/10 Breakfast
  • 277 reviews 6.5/10 Cleanliness

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