Mama Shelter Lyon

No kettle (us Brits love a kettle for our tea) was a surprise equaled by the room having a microwave. However, this small detail did not overshadow the great experience of staying at Mama Shelter. Good sized rooms and a very tasty kitchen and bar made for a very enjoyable stay.

This is my third stay at Mama Shelter, Lyon. This stay was the least pleasant. Staff at check-in, and check out were great, no issues, everyone always nice. Breakfast at the restaurant is quite nice. Staff at the restaurant for breakfast and dinner was sometimes overly enthusiastic, but mostly disinterested. It seemed to be a real hassle to request coffee, for example. One bright spot was Elisa, who was genuine and efficient, as well as kind and nice!! Rooms were generally clean, and they are quiet when the restaurant doesn’t have a DJ. Some of the towels replaced were soiled, that was not so great. And not sure why more soap could not be left in the room. Finally, I feel this hotel lacks authenticity. They are trying so hard to be cool and current, that they end up coming across as fake and uncaring (not Elisa). I would NOT recommend this hotel for the price I paid. Our corporate rate was not honored - I don’t know the conditions for the corporate rate, but we paid almost double that. Not worth it.

Cool 😅

I am a little disppointed by the support given by the hotel members. I had intially booked 5 days from monday to Friday. As I decided on suday to arriver earlier I contacted the hotel . The team was not supportive and ask me to do an additionnal reservation by internet. The follow up was not ensured and I had to ask 3 times to have the save room between reservation , especially that I was living my room at 7 am on monday....and it would have been difficult to change or move my stuff. No indication also about prices differences of the differents rooms...

Au top !