Mama Shelter Lyon 3 stars

Customer review rating (ALL Rating) 4.4/5 2,747 reviews

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Mama Shelter Lyon - Image 1
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13 Rue Domer, 69007 LYON, France

Description

Hotel extras

  • Stylish restaurant and cozy terrace.

  • Local and homemade cuisine

  • DJ sets & lives

  • Meeting rooms that can be made private

  • 5-star bedding

Our accommodation(s)

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Hotel location

Mama Shelter Lyon

13 Rue Domer
69007 LYON
France

GPS:45.746886, 4.844683

Telephone
Fax +33 4 78 02 58 02

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Mama Restaurant Lyon

Our chefs prepare simple, mouth-watering dishes inspired by traditional cuisine from Lyons to make you feel right at home.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,747 reviews

TripAdvisor Rating  4.5/5  1,837 reviews

Certificate of excellence 2024

Satisfied

Customer review rating 4.0/5

Gary Solo - Confirmed reviews ALL

Electricity unreliable. Staff all helpful. Breakfast excellent and substantial.

Dear GARY H., We very much appreciate your comments regarding your stay at the Mama Shelter Lyon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice room, excellent breakfast, good location near the university and the river. Overall an extremely comfortable stay, I would gladly book again.

Dear Daphné, Thank you very much for taking the time to give us such a positive feedback! We loook forward to welcoming you back again at Mama Shelter Lyon ! Mama loves you !

Good hotel, but needs some attention

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Stayed 1 night. Room ok, though airco was noisy and some motorized noise every 15 minutes. Bathroom did not smell nicely and no shampoo available. Also, get smokers smoking further than just at the entrance or exit of the restaurant, smoke gets in! For the rest, very nice staff, food was cool and warm environment

Dear Jean Sebastien Thank you for taking the time to tell us about your experience at the Mama Shelter Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Erik Business - Confirmed reviews ALL

Staff was rude. Elevator stopped on every floor even no one was entering / leaving. Breakfast crew seemed unwilingly to help.

Dear ERIK E., Thank you for taking the time to tell us about your experience at the Mama Shelter Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bad Stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Honestly, from the pictures looks very cute and colorful. The room size is ok but not well clean and ruined furniture Air aspirator completely black inside. Honestly I had trouble falling asleep. Mold in the shower...I mean I am not going to this place ever again. Service is ok, I only stayed one night for work.

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Other web-users rate our hotel

  • 453 reviews 8.6/10 Location
  • 1,071 reviews 6.9/10 Room
  • 1,270 reviews 8.9/10 Service
  • 5 reviews 6.5/10 WiFi
  • 668 reviews 7.8/10 Food
  • 667 reviews 9.1/10 Vibe
  • 566 reviews 9.2/10 Breakfast
  • 334 reviews 7.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.