ibis Paris Porte de Versailles Mairie d'Issy Hotel 3 stars

Please see my email of complaints dated 4 September, to which I have not received a reply.I await to hear from you.

- insuffisant choice at breakfast, - no air conditioning in room - poor bedding - really bad soundproofing

When the room I stayed in was new I guess it would have been a nice room, but it hasn't been maintained. The shower drain was blocked and it was necessary to turn the shower off every 30 seconds and let the water drain away or I would have flooded the entire bathroom. The bed creaked loudly every time you moved. The toilet flush button was not attached to the toilet and you had to hold it in place to then flush the toilet. The toilet seat was badly skewed. The air con wasn't working or wasn't turned on by anything I could find in the room. The Wi-Fi instructions did not match the connections available so I dare not connect to a point that could be a security risk. There was a rather worrying burn mark on the heater in the bathroom that appears to be hanging off it's mountings. Otherwise the breakfast was OK and the staff were nice. You shouldn't be surprised that Paris like all cities is noisy at all times of day, but whoever seemed to be unloading sheets of metal at 4am in the morning was especially annoying.

This is a typical ibis hotel in Paris. The room were I stayed was nice and with enough space but the first one that was given to me (in the corner) was cramped and tiny. The staff was nice in both the reception and breakfast area. The breakfast was limited and I consider it below Ibis standard. The location was convenient: close to the metro and there are some nice restaurants in the neighborhood. The room was comfortable but light would come in early in the morning.

The staff were helpful and well informed, the room was spacious and comfortable and the breakfast sets you up for a good day.

My main complaint is with the room. Air conditioning not on (despite 30C daytime temperature). Bathroom ventilation not working, so shower smelled a bit. Toilet bowl had loose fitting and moved when one sat down. On the postive - staff friendly and polite. Bed very comfortable. But couldn't sleep well because we had to open the window for air and that let in street noise.

We booked a spacious room in advance but on arrival were allocated a very small room in the roof slope. We were able to move to the booked room the following day. The staff were very helpful and appologised for a system failure. In the correct room the internal bathroom and toilet ventilation did not function which was not very satisfactory. There were two coach parties staying in the hotel so the breakfasts were chaotic, we had to eat our breakfast in the entrance lobby one day as there was no space in the dining area. In all a very unsatsfactory experience, sadly, as we have good experiences of Ibis hotels.

Breve

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Room (202) in need of some serious upgrades. Dirty walls beside bed, handle on bathroom door loose, toilet paper holder falling off wall, shower door doesn't close properly, almost impossible to get into the shower because the door opens onto the shower mechanism (try it!). Black mould in the grout in the tiles in the shower. Room was so noisy I could hear the room next to me using the toilet - horrible. Free Wifi ridiculously slow.

No frills, but ideally located adjacent to Metro and Conference centre

dirt along wall of the room, room obviously not properly maintained, noise attenuation doesn't exist, air conditioning system carried over strong cigarette smell

Clean room, not far from city centre and restaurants Breakfast was good and lots of choice

Hello, I have done yesterday a booking for next week. After a few minutes, your software automatically cancels my reservation even though I have an acccord card, an ibis card... you do not even dare calling your customers in such cases! No way to complain about this by phone, I have just called the hotel directly who again does not help! What on earth is this service for such a company Best regards Luc H. +3…