ibis Paris Issy Les Moulineaux Val de Seine 3 stars

Customer review rating (ALL Rating) 4.2/5 511 reviews

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213 Rue Jean Jacques Rousseau, 92130 ISSY LES MOULINEAUX, France

Description

Hotel extras

  • Electric vehicle charging stations

  • Underground car park, access by digicode, secure and lit

  • Varied catering offer, fresh produce, buffet format

  • Meeting/seminar rooms

  • Tram 109 yds away. Direct access: city center & Expo Porte de Versailles

Our accommodation(s)

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Hotel location

ibis Paris Issy Les Moulineaux Val de Seine

213 Rue Jean Jacques Rousseau
92130 ISSY LES MOULINEAUX
France

GPS:48.822513, 2.257139

Telephone
Fax +33 1 47 36 88 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LE RESTAURANT

All the pleasures à la carte. During your stay, enjoy a taste experience at our ibis restaurants with French cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  511 reviews

Customer review rating 2.5/5

Mustafa E. E. Families - Confirmed reviews ALL

There was a discrepancy between the price I booked online and the rate quoted at the hotel. The front desk staff advised me to wait two days to speak with the manager before making the payment. In the end, I agreed to pay slightly more than my reservation, as I was assured that the hotel would send me a discount code for my next stay on the day of my departure. It has now been almost two weeks, and I have not received anything. It seems they may have forgotten or chosen to ignore their promise.

Dear Sir, Thank you for taking the time to write a comment following your stay. Please note that rates may indeed vary between the time of booking and the day of arrival. We guarantee the best rate at the time of booking; however, prices may change depending on hotel activity and events taking place. After checking, the rate displayed at the time of your stay was €99 per room, whereas your reservation was €63.41 per room per night. As you booked a Family Offer, your reservation included two rooms. Furthermore, the total amount of your booking was €361.36 including taxes, and your final invoice amounts to €305.76. We remain at your disposal should you wish to discuss this further. Kind regards, Michaël Deputy Manager

Customer review rating 4.5/5

Andy L. Business - Confirmed reviews ALL

2 nights - simple clean accommodation which suited my needs

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michaël Deputy Manager

Customer review rating 1.0/5

Romhanyi K. Couples - Confirmed reviews ALL

The room and floor was cold and we couldn't even heat it up. The water was either ice cold or burning hot, so we couldn't shower normally. When we got home at the end of the day, the cleaner - without anyone asking anything - threw away something that belonged to me and I would have needed it. The receptionist charged us the wrong amount at the beginning of our stay, so an other person charged us a second time when we were leaving. Will not return.

Hello, Thank you for your feedback. We are very sorry for the issues you encountered with the room temperature, the inconsistent water temperature, and the inconvenience caused by the discarded personnal item. We also apologize for the billing error during your stay. This is not the level of service we aim to provide, and we will address these matters with our team to prevent them from happening again. Thank you for bringing this to our attention. Regards, Michaël Deputy Manager

Customer review rating 2.0/5

Nguyen J. Business - Confirmed reviews ALL

Very slow sink drainage. Towels were thin, old, and small. Toilet area was too tight right next to the sink. Saw spiders in the room.

Dear Sir, Thank you for sharing your feedback. We are sorry to hear that your stay did not fully meet your expectations. We regret the issues that you met with the sink drainage,the bathroom space, as well the presence of spiders. Our teams will check and address these points without delay. We are nevertheless pleased that our's team welcome and certain aspects of your stay were satisfactory. Your feedback helps us improve, and we hope to have the opportunity to offer you a much better experience during your future stay. Regards, Michaël Deputy Manager

Customer review rating 1.5/5

Tessa D. P. Couples - Confirmed reviews ALL

On the last morning we found bedbugs and my partner had been bitten. Also at breakfast the regular cheese was molded. When I said something it was no apology or anything just an “ok” definitely not what I’m used to from Ibis

Dear Madam, On behalf of the entire team at the Ibis Issy Les Moulineaux Hotel, I would like to extend my heartfelt apologies for the presence of bedbugs in your room and for the discomfort this situation caused you. I am truly sorry that you had to experience this. Please know that we fully understand how distressing and frustrating such an incident can be. Unfortunately, bedbugs are most often brought in accidentally through luggage or personal belongings of guests who have travelled. They tend to hide deep within bedding and can remain in a dormant larval state for months, making them extremely difficult to detect despite all precautions. This issue affects the entire hospitality industry, and we are sincerely sorry that it affected your stay. As soon as we became aware of the situation, we immediately implemented all necessary measures to completely eliminate the insects. These actions reinforce the strict and regular inspections already carried out in all Accor Group hotels. What happened to you is an isolated situation, and we truly hope you will give us the chance to welcome you again so we can restore your confidence and ensure a much more positive experience. We continuously strive to deliver the quality of service you deserve, but despite our best efforts, unforeseen and exceptional circumstances—beyond our control—may occasionally occur. Please know that I remain fully at your disposal. Do not hesitate to reach out to me personally if you have any questions or if I can assist you further in any way. Regards, MIchaël Deputy Manager

Other web-users rate our hotel

  • 193 reviews 8.2/10 Location
  • 341 reviews 4.7/10 Room
  • 273 reviews 8.5/10 Service
  • 195 reviews 4.7/10 Comfort
  • 163 reviews 8.1/10 Breakfast
  • 131 reviews 5.7/10 Cleanliness

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