Chère Madame B., Nous vous remercions d'avoir pris le temps de partager votre retour d'expérience et pour votre fidélité au MGallery Domaine de la Reine Margot ! Nous sommes heureux de lire que vous appréciez le confort du Domaine et avons hâte de vous accueillir à nouveau prochainement. Sincèrement, Anaïs - Cheffe de Réception

Cher Monsieur M., Merci d'avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que vous ayez rencontré des désagréments liés aux moustiques durant votre séjour. En cette période estivale, et en raison de nos nombreux espaces verts, leur présence peut malheureusement être plus importante. Nous mettons à la disposition de nos hôtes des bombes anti-moustiques sur simple demande et recommandons également de garder les fenêtres fermées afin de préserver la fraîcheur de la chambre climatisée tout en limitant leur présence. Nous regrettons également les situations que vous évoquez concernant les interventions en chambre, la réparation demandée, les produits fournis ainsi que la manière dont vous avez été adressé. Soyez assuré que cela ne reflète pas le niveau de service que nous souhaitons offrir. Nous attachons une grande importance à un service discret, attentif et respectueux, et vos remarques ont été partagées avec les équipes concernées. Nous sommes toutefois ravis d'apprendre que vous avez apprécié l'accueil de nos équipes de la réception ainsi que le service au petit-déjeuner, et nous ne manquerons pas de leur transmettre vos compliments. Enfin, vous indiquez que « le reste était vraiment mauvais ». Si une situation particulière a marqué votre séjour au-delà des éléments déjà évoqués, nous serions reconnaissants de pouvoir en échanger avec vous afin de mieux comprendre votre ressenti et de continuer à nous améliorer. Nous espérons sincèrement avoir le plaisir de vous accueillir de nouveau prochainement au Domaine de la Reine Margot afin de vous faire vivre une expérience pleinement à la hauteur de vos attentes. Bien cordialement, Marc-Antoine - Assistant Chef de Reception

Cher Monsieur E., Merci d'avoir pris le temps de partager votre retour. Nous sommes sincèrement désolés de constater que plusieurs éléments de votre séjour n'ont pas été à la hauteur de vos attentes. Nous regrettons tout d'abord le manque d'information concernant notre restaurant Marguerite 1606. Celui-ci était complet le jour de votre arrivée et nous comprenons votre déception de ne pas avoir été mieux accompagné dans la recherche d'une alternative. Nous recommandons effectivement de réserver en amont, même si nous gardons des tables disponibles pour nos hôtes, celles-ci peuvent rapidement être prises. Nous proposons également une offre de restauration au bar sous forme de tapas ainsi qu'un service de room service disponible de jour comme de nuit. Nous sommes également désolés si les modalités d'accès au spa ne vous ont pas été suffisamment communiquées lors de votre réservation. Ces créneaux permettent de préserver le confort, la sécurité et la qualité d’expérience de tous nos clients, notre spa étant ouvert de 7h00 à 22h00 afin que chacun puisse en profiter pleinement. Lorsque des disponibilités existent, nous sommes bien entendu heureux de pouvoir proposer des accès supplémentaires. Concernant votre chambre, nous regrettons la confusion. La catégorie réservée était une chambre Supérieure, avec une vue sur les jardins extérieurs du Domaine. Les chambres Deluxe disposent quant à elles d'une vue sur notre jardin et notre terrasse intérieure. Nous aurions apprécié pouvoir mieux vous accompagner dans le choix de votre chambre afin qu'elle corresponde parfaitement à vos attentes. Nous espérons sincèrement avoir l'opportunité de vous accueillir à nouveau au Domaine de la Reine Margot afin de vous offrir une expérience plus conforme à vos attentes. N'hésitez pas à revenir vers nous directement afin que nous puissions préparer au mieux votre prochain séjour. Bien cordialement, Marc-Antoine - Assistant Chef de Reception

Dear Mr S., We thank you for taking the time to share such a thoughtful review at MGallery Domaine Reine Margot! We are truly delighted to know that you appreciated the elegance and comfort of your room, the serenity of our spa, the quality of our breakfast, and, above all, the attentive service provided by our team. Your kind words are a wonderful source of encouragement for all of us. We also thank you for mentioning the uphill walk from the Metro. While the ascent can be a little more noticeable after a day of sightseeing, many of our guests appreciate the peaceful residential setting it offers, providing a welcome retreat from the energy of the city. We very much look forward to welcoming you again for another relaxing stay! Sincerely, Aanïs - Front Office Manager

Dear Mr H., We thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not fully meet your expectations at MGallery Domaine Reine Margot! We regret the concerns raised by the first room allocated to you. To clarify, the issue affected the French window leading to the private terrace. As this room had been offered as a complimentary upgrade from the category originally booked, the terrace access had been secured and the window rendered inoperable, ensuring there was no safety risk. However, we completely understand that, as a solo traveller, this situation may have caused concern, and we apologize that this was not explained more clearly upon your arrival. We are also sorry to learn that the cleanliness of both rooms fell short of the high standards we strive to maintain. Your comments regarding the sweets behind the curtain and the condition of the connecting door have been shared with our Housekeeping team to ensure greater attention to detail. Regarding your electric toothbrush, we fully understand your disappointment. Following your report, our Housekeeping team carried out the usual checks, but unfortunately no such item was found. We sincerely regret that we have been unable to recover it. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the flawless experience you rightfully expect! Sincerely, Anaïs - Front Office Manager

Dear Mr H., We thank you for taking the time to share your detailed feedback following your stay at MGallery Domaine Reine Margot! We are pleased to know that you appreciated the kindness of our team, especially our valet staff, whose professionalism will certainly be recognized. Your compliments are greatly appreciated. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. Regarding access to the pool, our reservation system is designed to ensure a peaceful and comfortable experience for all our guests. We understand, however, that it may have felt restrictive when the pool appeared quiet, and we appreciate you sharing your perspective. We are also sorry that you did not feel the breakfast represented good value and that, when you raised a concern during your stay, you did not feel fully listened to. Please accept our sincere apologies, as attentive and caring service is at the heart of the experience we aim to provide. We have also taken note of your comments regarding the consistency of housekeeping and the unnecessary replacement of your towels despite your wish to support our sustainability initiatives. This has been shared with our Housekeeping team to reinforce both consistency and respect for our environmental commitments. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an experience that better reflects the standards of Domaine Reine Margot! Sincerely, Anaïs - Front Office Manager

Dear Mr F., We thank you for your wonderful words and, above all, for your continued trust in MGallery Domaine Reine Margot! It is truly rewarding to know that our commitment to excellence and consistency continues to make each of your stays enjoyable. Your kind recognition means a great deal to our entire team, who will be delighted to hear your compliments. We look forward to the pleasure of welcoming you back for another exceptional stay! Sincerely, Anaïs - Front Office Manager

Dear Mr B., We sincerely thank you for having taken the time to share your recent experience at MGallery Domaine Reine Margot! We are truly delighted to know that your stay was such a memorable one. It is especially rewarding to read that the genuine care and attention provided by our team made such a positive impression. Your kind words will be shared with all our colleagues, who will be thrilled to know their passion for hospitality contributed to your experience. We are also pleased that you enjoyed your room upgrade and the beautiful views, as well as the culinary experience offered by our restaurant and bar. Your recommendation of pairing our non-alcoholic Yuzu mocktail with the Octopus Carpaccio is a delightful suggestion, and we are certain it will inspire both our team and future guests. It was a pleasure to welcome you to Domaine Reine Margot, and we sincerely look forward to welcoming you back for another exceptional stay! Sincerely, Anaïs - Front Office Manager

Dear Mr D. S., We thank you for taking the time to share your feedback at MGallery Domaine Reine Margot! We are sincerely sorry to learn that your breakfast experience on Sunday did not meet your expectations. The level of service you describe, with incorrect orders and insufficient replenishment of the buffet, is certainly not the standard we strive to provide. Please accept our apologies for the inconvenience caused. Your comments have been shared with our Food & Beverage team so that the necessary measures can be taken to improve the organization and consistency of our breakfast service, particularly during busy periods. We truly appreciate your feedback, as it helps us continue to enhance the experience we offer our guests. We hope to have the opportunity to welcome you back and provide you with the seamless service you rightfully expect. Sincerely, Anaïs - Front Office Manager

Dear Mr M., We thank you for taking the time to share your feedback at MGallery Domaine Reine Margot! We are delighted to hear that you appreciated the venue, our team, and the warm design of the property. We are, however, truly sorry to learn about the issues you encountered with the cleanliness of the bathroom and the condition of the sofa. This is not the standard we strive to provide, especially considering the price paid. Please accept our sincere apologies for these oversights. Your comments have been shared with our housekeeping and maintenance teams so that these issues are addressed immediately and do not happen again. We hope to have the opportunity to welcome you back and provide you with the flawless experience you rightfully expected! Sincerely, Anaïs - Front Office Manager

Dear Mr B., We thank you very much for taking the time to share your feedback following your stay at MGallery Domaine Reine Margot! We are delighted to read that you enjoyed the beauty of our hotel, its décor, our spa, and especially the warm hospitality of our team. Your recommendation means a great deal to us. We are, however, sorry that your experience at the bar and with our room service did not fully meet your expectations. Regarding the bar, we regret that you were unable to enjoy a late-evening drink. While our opening hours are communicated in advance, we understand your disappointment and appreciate your feedback. We are particularly sorry to learn that the presentation of your room service meal fell short of the standards you expected. While the duck dish is intentionally served in a glass jar as part of the chef's concept, we understand that this style may not align with everyone's expectations, particularly given the price point. Your comments have been shared with our Food & Beverage team, as they are valuable in helping us evaluate how our dishes are presented and perceived by our guests. Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back for an experience that fully reflects the standards we strive to deliver. Sincerely, Anaïs - Front Office Manager

Dear Mr B. W., Thank you so much for your wonderful review and for choosing to stay at MGallery Domaine Reine Margot during your visit to Paris! We are truly honored by your kind words and delighted to know that your experience met your expectations. It is especially rewarding to hear that you enjoyed the peaceful atmosphere of our hotel, our convenient location, and the comfort of our newly designed property. We strive to create a welcoming retreat where our guests can relax while being just moments away from the vibrant energy of Paris. Your recommendation is the greatest compliment we could receive. We sincerely hope to have the pleasure of welcoming you back on your next trip to Paris and to make your next stay just as memorable! Sincerely, Anaïs - Front Office Manager

Dear Mr L., We thank you for having taken the time to share these lovely comments at MGallery Domaine Reine Margot! We are delighted to learn that you enjoyed your stay and that both your room and the service provided by our team contributed to such a positive experience. Your kind words are greatly appreciated and will be shared with our colleagues, who take pride in creating memorable moments for our guests. It is especially rewarding to know that you would choose to stay with us again. We look forward to the pleasure of welcoming you back for another exceptional stay in the near future! Sincerely, Anaïs - Front Office Manager

Dear Mrs A., We warmly thank you for your wonderful review at MGallery Domaine Reine Margot! We are truly delighted to know that you enjoyed both the luxury of our property and the service provided by our team. It is especially rewarding to hear that we were able to make your stay enjoyable, whether for business or leisure. Your kind words about our team and our hotel mean a great deal to us. We look forward to welcoming you back for another memorable stay in the near future! Sincerely, Anaïs - Front Office Manager

Dear Mr G., We thank you very much for your wonderful feedback regarding MGallery Domaine Reine Margot! We are delighted to know that you appreciated both the attentive service provided by our team and your overall dining experience. Delivering genuine hospitality and creating memorable moments for our guests are at the heart of what we do, so your kind words mean a great deal to us. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional experience in the near future! Sincerely, Anaïs - Front Office Manager

Dear Mrs B., We thank you for taking the time to share your detailed feedback following your recent stay at MGallery Domaine Reine Margot! We are sincerely sorry to read about the issues you encountered during your stay, particularly regarding the cleanliness of your room, the temperature control, and your experience with the amenities provided by staycation. This is certainly not reflective of the standards we strive to uphold. Please be assured that following your comments at departure, our teams immediately conducted a full internal follow-up. The points you raised have been thoroughly reviewed with our housekeeping and technical departments, and the necessary corrective actions have already been taken to address each of them and prevent any recurrence. We also regret the discomfort caused by your experience with the staycation mask. Your feedback has been shared with the agency so that we can better ensure guest comfort in the future. Your comments are extremely valuable to us as they help us continuously improve our level of service and attention to detail. We truly hope to have the opportunity to restore your confidence in a future stay and provide you with a fully satisfactory experience. Sincerely, Anaïs - Front Office Manager

Dear Mr C., Thank you for taking the time to share such a detailed account of your recent stay at Mgallery Domaine Reine Margot! I was truly sorry to read that your experience did not meet your expectations, and I would like to extend my sincere apologies for the inconveniences you and your sister encountered during your visit! I regret to learn that upon your arrival, following a long and particularly warm day at Roland Garros, we were unable to accommodate you at our restaurant. As our restaurant has a limited seating capacity in comparison to the number of rooms within the hotel, advance reservations are strongly recommended, particularly during busy periods and major events in Paris. While our team endeavoured to suggest alternative dining options nearby, I fully understand your disappointment and appreciate that this did not provide the level of convenience you were expecting as a hotel guest. I am also sorry to hear about the issues you experienced within our spa facilities, particularly regarding the showers. Your comments have been shared with our Engineering team to ensure that all equipment continues to meet the standards expected by our guests. Regarding the air conditioning, I am very sorry to learn that you experienced difficulties with the system in your room during the exceptionally high temperatures experienced that weekend. Our air conditioning was operating normally throughout the hotel during this period, and we regret that you nevertheless encountered issues that affected your comfort. We fully appreciate how important a comfortable room environment is, especially during a heatwave, and we sincerely apologize for the discomfort this caused. I would also like to apologize for the handling of your restaurant reservation on the second evening of your stay. I understand how frustrating it must have been to return after a full day in Reims only to discover that your reservation could not be honoured, particularly when this information had not been communicated to you in advance. We agree that this situation should have been managed more effectively, and I regret the inconvenience caused. Furthermore, I am sorry to learn that the complimentary water in your room was not replenished upon your return, and that the condition of the towels did not reflect the standards you expected. While these details may seem minor individually, they are important components of the overall guest experience and should not have been overlooked. Your feedback has been shared with the relevant department heads, including Front Office, Housekeeping, Engineering, Spa and Food & Beverage, as part of our ongoing commitment to improving our service and guest experience. I fully understand your observation that, while each issue may appear relatively minor when viewed independently, their cumulative effect significantly impacted your overall impression of your stay. For this, I am sincerely sorry. Thank you once again for bringing these matters to our attention. We value all guest feedback, as it allows us to identify areas for improvement. I sincerely hope that we may have the opportunity to restore your confidence in our hotel during a future visit to Paris. Should you consider returning, I would be delighted to personally assist with your reservation and extend a preferential offer for your stay. Please do not hesitate to contact me directly, and I will be pleased to take care of all arrangements personally! Sincerely, Anaïs - Front Office Manager

Dear Mr P. F., We thank you for your wonderful review and, above all, for your continued trust and loyalty to MGallery Domaine Reine Margot! It is truly a pleasure to know that you appreciate the beauty of our property and that our team has contributed positively to your experience. Your kind recognition of our staff is especially meaningful, as creating memorable and personalized stays for our guests is at the heart of everything we do. We will be delighted to share your compliments with the team. We hope to have the pleasure of welcoming you again very soon! Sincerely, Anaïs - Front Office Manager

Dear Mr M., We sincerely thank you for your wonderful and heartfelt review at MGallery Domaine Reine Margot! We are truly delighted to read that the care and attentiveness of our teams contributed so positively to your experience. Your kind words regarding our front desk, housekeeping, restaurant, bar, and breakfast staff mean a great deal to all of us. Making every guest feel genuinely welcomed and valued is at the very heart of our philosophy, and it is incredibly rewarding to know this was reflected throughout your stay. We are also thrilled that you enjoyed the special view of the Eiffel Tower from your room, a truly memorable Parisian experience that we are always proud to share with our guests. It would be our greatest pleasure to welcome you back again in the future for another exceptional stay in Paris! Sincerely, Anaïs - Front Office Manager