Domaine Reine Margot Paris - Issy - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,015 reviews

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3 Cours de la Reine Margot, 92130 ISSY LES MOULINEAUX, France

Description

Hotel extras

  • A garden and terrace with breathtaking views of the Eiffel Tower

  • Spa with a hammam, sauna and pool

  • Paris Expo Porte de Versailles is 5 minutes by car and 19 minutes by foot

  • Speakeasy bar in an old chapel

  • About 480 yards (400 m) from the Paris metro

Our accommodation(s)

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Hotel location

Domaine Reine Margot Paris - Issy - MGallery Collection

3 Cours de la Reine Margot
92130 ISSY LES MOULINEAUX
France

GPS:48.8228643, 2.2770887

Telephone
Fax +33000000000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MARGUERITE 1606

Marguerite 1606 is a chic restaurant and fabulous terrace in Issy-les-Moulineaux. The cuisine is both hearty and healthy, and brunch is a celebration of local produce, often direct from the hotel garden.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,015 reviews

Customer review rating 5.0/5

Kristy L. Business - Confirmed reviews ALL

The staff were fab and the room lovely

Dear Mr L., We thank you for having taken the time to share these lovely comments at MGallery Domaine Reine Margot! We are delighted to learn that you enjoyed your stay and that both your room and the service provided by our team contributed to such a positive experience. Your kind words are greatly appreciated and will be shared with our colleagues, who take pride in creating memorable moments for our guests. It is especially rewarding to know that you would choose to stay with us again. We look forward to the pleasure of welcoming you back for another exceptional stay in the near future! Sincerely, Anaïs - Front Office Manager

Customer review rating 5.0/5

Shannon M. A. Families - Confirmed reviews ALL

Stayed for business and pleasure, beautiful team and property.

Dear Mrs A., We warmly thank you for your wonderful review at MGallery Domaine Reine Margot! We are truly delighted to know that you enjoyed both the luxury of our property and the service provided by our team. It is especially rewarding to hear that we were able to make your stay enjoyable, whether for business or leisure. Your kind words about our team and our hotel mean a great deal to us. We look forward to welcoming you back for another memorable stay in the near future! Sincerely, Anaïs - Front Office Manager

Customer review rating 5.0/5

Timothy J. G. Couples - Confirmed reviews ALL

Superb caring for the customer. Dining experience is great.

Dear Mr G., We thank you very much for your wonderful feedback regarding MGallery Domaine Reine Margot! We are delighted to know that you appreciated both the attentive service provided by our team and your overall dining experience. Delivering genuine hospitality and creating memorable moments for our guests are at the heart of what we do, so your kind words mean a great deal to us. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional experience in the near future! Sincerely, Anaïs - Front Office Manager

Customer review rating 3.0/5

P V. B. Solo - Confirmed reviews ALL

My room was smelling bad. I found bottle cap on the floor as if it wasn’t cleaned. No trash can except in the bathrooms. It was freezing in the room and I tried to change the temp without success. I tried the staycation mask and became red face. The wall in the restroom wasn’t clean. Either dust or on the other side urine splash. Far from the detailed oriented approach of a 5 stars.

Dear Mrs B., We thank you for taking the time to share your detailed feedback following your recent stay at MGallery Domaine Reine Margot! We are sincerely sorry to read about the issues you encountered during your stay, particularly regarding the cleanliness of your room, the temperature control, and your experience with the amenities provided by staycation. This is certainly not reflective of the standards we strive to uphold. Please be assured that following your comments at departure, our teams immediately conducted a full internal follow-up. The points you raised have been thoroughly reviewed with our housekeeping and technical departments, and the necessary corrective actions have already been taken to address each of them and prevent any recurrence. We also regret the discomfort caused by your experience with the staycation mask. Your feedback has been shared with the agency so that we can better ensure guest comfort in the future. Your comments are extremely valuable to us as they help us continuously improve our level of service and attention to detail. We truly hope to have the opportunity to restore your confidence in a future stay and provide you with a fully satisfactory experience. Sincerely, Anaïs - Front Office Manager

Customer review rating 0.5/5

Joseph F. C. Families - Confirmed reviews ALL

Dear Guest Relations Manager, I am writing to formally express my disappointment regarding my recent stay at your hotel in Room 208 from May 30 to June 1. My sister also had a second at the same time and had the same issues. As a guest paying more than €700 per night at a property marketed as a five-star hotel, I expected a level of service, comfort, and attention to detail that was unfortunately not delivered. Upon arriving at the hotel on May 30 after spending an entire day at Roland Garros in temperatures reaching approximately 35°C, my companion and I were informed that no tables were available for dinner at the hotel restaurant. The receptionist suggested that we walk to another restaurant nearby. While I appreciate the attempt to assist us, it was surprising that hotel guests could not be accommodated at the hotel's own restaurant. Afterward, we visited the spa and sauna facilities. Unfortunately, the showers in the spa area were not functioning properly, preventing us from showering comfortably after using the facilities. More concerning was the fact that the air conditioning in our room was not working. We immediately notified the front desk and were informed that this was a hotel-wide issue. Given the severe heat wave affecting Paris at the time, this created extremely uncomfortable sleeping conditions and significantly impacted our ability to rest during our stay. The situation was further aggravated by the fact that our first evening coincided with Paris Saint-Germain's championship celebrations. As you are aware, parts of the city experienced significant unrest and disturbances that evening, creating safety concerns for visitors. Under these circumstances, the inability of the hotel to provide dining accommodations for its guests became even more problematic. On the second day of our stay, we stopped our activities and specifically contacted the hotel to confirm a dinner reservation at the hotel restaurant. After returning from a full day in Reims, we arrived for our scheduled reservation only to be informed by the restaurant staff that they had already advised the hotel that they would be unable to accommodate us. Shockingly, nobody from the hotel communicated this cancellation to us at any point during the day. As a result, at approximately 10:00 p.m., we once again found ourselves searching for a restaurant outside the hotel after a long day of travel. Even more disappointing, when we returned to the hotel earlier that evening, no member of staff informed us that our reservation had been cancelled. In addition, upon returning from our day trip, we found that no complimentary water had been replenished in our room. Finally, several smaller details further detracted from what should have been a luxury experience. The towels provided were noticeably worn, rough, and far from the quality one would expect at a five-star property. Taken individually, each of these issues may appear minor. However, collectively they resulted in a stay that fell significantly below the standards expected of a luxury hotel. The combination of the non-functioning air conditioning during a heat wave, poor dining availability at hotel restaurant and inadequate maintenance of the spa facilities, lack of room amenities, and overall service shortcomings left us deeply disappointed. I look forward to hearing from you.

Dear Mr C., Thank you for taking the time to share such a detailed account of your recent stay at Mgallery Domaine Reine Margot! I was truly sorry to read that your experience did not meet your expectations, and I would like to extend my sincere apologies for the inconveniences you and your sister encountered during your visit! I regret to learn that upon your arrival, following a long and particularly warm day at Roland Garros, we were unable to accommodate you at our restaurant. As our restaurant has a limited seating capacity in comparison to the number of rooms within the hotel, advance reservations are strongly recommended, particularly during busy periods and major events in Paris. While our team endeavoured to suggest alternative dining options nearby, I fully understand your disappointment and appreciate that this did not provide the level of convenience you were expecting as a hotel guest. I am also sorry to hear about the issues you experienced within our spa facilities, particularly regarding the showers. Your comments have been shared with our Engineering team to ensure that all equipment continues to meet the standards expected by our guests. Regarding the air conditioning, I am very sorry to learn that you experienced difficulties with the system in your room during the exceptionally high temperatures experienced that weekend. Our air conditioning was operating normally throughout the hotel during this period, and we regret that you nevertheless encountered issues that affected your comfort. We fully appreciate how important a comfortable room environment is, especially during a heatwave, and we sincerely apologize for the discomfort this caused. I would also like to apologize for the handling of your restaurant reservation on the second evening of your stay. I understand how frustrating it must have been to return after a full day in Reims only to discover that your reservation could not be honoured, particularly when this information had not been communicated to you in advance. We agree that this situation should have been managed more effectively, and I regret the inconvenience caused. Furthermore, I am sorry to learn that the complimentary water in your room was not replenished upon your return, and that the condition of the towels did not reflect the standards you expected. While these details may seem minor individually, they are important components of the overall guest experience and should not have been overlooked. Your feedback has been shared with the relevant department heads, including Front Office, Housekeeping, Engineering, Spa and Food & Beverage, as part of our ongoing commitment to improving our service and guest experience. I fully understand your observation that, while each issue may appear relatively minor when viewed independently, their cumulative effect significantly impacted your overall impression of your stay. For this, I am sincerely sorry. Thank you once again for bringing these matters to our attention. We value all guest feedback, as it allows us to identify areas for improvement. I sincerely hope that we may have the opportunity to restore your confidence in our hotel during a future visit to Paris. Should you consider returning, I would be delighted to personally assist with your reservation and extend a preferential offer for your stay. Please do not hesitate to contact me directly, and I will be pleased to take care of all arrangements personally! Sincerely, Anaïs - Front Office Manager

Other web-users rate our hotel

  • 343 reviews 9.2/10 Location
  • 472 reviews 8.3/10 Room
  • 703 reviews 8.4/10 Service
  • 285 reviews 7.3/10 Food
  • 237 reviews 9.5/10 Vibe
  • 235 reviews 7.8/10 Wellness Area
  • 218 reviews 8.8/10 Comfort
  • 211 reviews 7.3/10 Breakfast

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