ibis Bordeaux Centre Bastide Hotel 3 stars

Customer review rating 4.2/5 3,795 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Bordeaux Centre Bastide
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+ 14 Services
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Room 1

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Hotel extras

  • City center hotel located in a quiet area

  • Undercover car park available

  • Web Corner and free WIFI

  • Free bicycle hire

  • Sweet Bed by ibis bedding

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • Web corner
Information message

Hotel location

ibis Bordeaux Centre Bastide

16 allee Serr
ZAC Coeur de Bastide
33100
bordeaux
france

Tel: +33557300090

Fax: (+33)5/57300091

Check-in from 12h00

Check out up to 12h00

  • Bus :  27-28-62-91-92 Stalingrad

  • Tramway :  A Jardin Botanique ou stalingrad

  • By plane

    MERIGNAC At 35km / 21.75 miles

  • By train

    GARE SAINT JEAN At 3km / 1.86 miles

GPS :44.843083, -0.559133

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Room with 1 double bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: Wine bar

Discover our new restaurant concept: ibis Kitchen Lounge. Enjoy the warm, trendy and musical setting while you dine on a sharing platter, accompanied by a glass of wine.

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Bordeaux Centre Bastide

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,795 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,176 reviews

Warm welcome but cold room

Customer review rating 4.2/5

Anonymous Couples - 19/11/2020 Confirmed reviews ALL

The heating in the room could not raise the temperature to 20 degrees Celsius . Apparently because the outside temperature was warm during the day. Your very helpful staff unfortunately could not provide alternatives. The result was that my wife caught a cold.

Dear WILFRED R., Thank you for taking the time to tell us about your experience at the ibis Bordeaux Centre Bastide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Good but not as well as we expected

Customer review rating 4.2/5

A Couples - 31/08/2020 Confirmed reviews ALL

In fact, due to COVID 19, the services were minimum. Not enough personel (the person in reception, prepare the breakfast as well, ...). We didn't have service in room. Breakfast was very simple, ... However we were welcomed well and we appreciate the kind advice. And the room was very quiet. After Bordeaux, we went to another city again in IBIS and we had a very well prepared breakfast, service in room, ... (so I don't think that it was because of COVID 19 !)

Dear ATEFEH M., Thank you for taking the time to tell us about your experience at the ibis Bordeaux Centre Bastide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Good Stay

Customer review rating 4.2/5

Diane Couples - 17/08/2020 Confirmed reviews ALL

Excellent Location, very clean, friendly welcoming staff on reception, comfortable beds

Dear DIANE N., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Good hotel close to center

Customer review rating 4.2/5

Ciaran Couples - 09/03/2020 Confirmed reviews ALL

Clean and tidy hotel with helpful staff. Breakfast was a bit pricey at nearly €11.

Dear CIARAN M., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Excellent

Customer review rating 4.2/5

Ian R. Friends - 03/03/2020 Confirmed reviews ALL

Breakfast was very good with a wide choice and good quality. Room was fine with an excellent shower. The staff were helpful and cheerful.

Dear IAN R., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Great location

Customer review rating 4.2/5

Satisfied V. Friends - 04/02/2020 Confirmed reviews ALL

Very pleasant experience at this hotel. All the staff were very helpful and friendly. All issues were promptly rectified to our satisfaction.

Dear URSULA Y., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Disappointed

Customer review rating 4.2/5

D C. Solo - 22/01/2020 Confirmed reviews ALL

Breakfast was uninspired, my facture emailed the day following my departure was blank and I have had no reply to my request for a facture bearing factual information.

Very Convenient

Customer review rating 4.2/5

Peter Y. Couples - 06/01/2020 Confirmed reviews ALL

Just over the river from the city centre. 400 metres from a major bus and tram centre, yet a very quiet position for a nice comfortable hotel. Friendly multilingual staff always willing to help. Good breakfast. What a great idea to have a hotel bicycle to borrow!!

Dear PETER Y., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Quiet but convenient

TripAdvisor rating 4.0/5

Peter Y Couples - 06/01/2020 TripAdvisor review

Out of the city centre, over the river but 400m from tram stop and bus terminus and an easy walk to the Port Caillau. The hotel is in a really quiet spot, so a good sleep is guaranteed in the small but comfortable room.. Excellent multilingual staff, a good breakfast and even the hotel bicycle to borrow and explore further.

Dear Peter, Thank you very much for your review! It is nice to see you had a great time in our hotel. Hope to you soon. Best regards Anouk

Perfect stay for a weekend

Customer review rating 4.2/5

Giulia Couples - 17/12/2019 Confirmed reviews ALL

We really enjoyed the hotel and the room, but we didn't try breakfast so we cannot say about it. Everything was clean, the room was comfortable and cozy, reception and customer service was perfect. I just didn't like a lot having fitted carpet in all the room, if you enter with wet shoes and umbrellas the impression is that the floor will be soon wet too and dirty. Anyway I will recommend this hotel to family and friends without any doubt!

Madame, Monsieur, Merci de votre commentaire suite à votre visite à l'hôtel Ibis Bordeaux Centre Bastide .` Nous sommes ravis de savoir que votre séjour parmi nous a été agréable . De plus, n'hésitez pas à solliciter notre réception pour toutes demandes spécifiques afin d'améliorer le confort de votre séjour . Excellente journée à vous, Hôtel Ibis Bordeaux Centre Bastide 16 allée Serr, 33100 Bordeaux @: h6… O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Very good

Customer review rating 4.2/5

Peter J. Business - 30/11/2019 Confirmed reviews ALL

Everything I needed was provided in the overall package

Dear PETER J., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Nice for a budget hotel

Customer review rating 4.2/5

Jade Couples - 29/09/2019 Confirmed reviews ALL

Hotel was nice - basic but clean & spacious enough room. Only one towel per person & no hand towel. And only 3 pillows. Good location - you need to walk 30 mins or get the tram into the centre of Bordeaux but that suited us well. The most disappointing thing was the online check in/ out function. We didn’t realise this would take £155 out of my bank account for very little benefit. We still had to queue at check in and check out. It also took 4 days for the funds to return.

Dear JADE G., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Excellent clean hotel

Customer review rating 4.2/5

John B. Friends - 22/09/2019 Confirmed reviews ALL

Hotel clean and ideally situated

Dear JOHN B., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Gute Location

Customer review rating 4.2/5

M. Couples - 21/09/2019 Confirmed reviews ALL

City-Reise

Dear JOACHIM M., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Not bad

Customer review rating 4.2/5

Alexander Couples - 17/09/2019 Confirmed reviews ALL

+ Cute, clean, good design, handy shower, breakfast till 11 a.m. - no bottled water, no refrigerator, only 3 towels for 2 persons

Dear ALEXANDER M., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Great staff

Customer review rating 4.2/5

Brian C. Friends - 15/09/2019 Confirmed reviews ALL

Great staff but the room was not so good. Door did not lock when it was closing, needed to be pulled/pushed. Basin emptied very slowly. Shower head slipped down when in use.

Dear BRIAN C., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Beautiful City

TripAdvisor rating 4.0/5

taggart33 Couples - 15/09/2019 TripAdvisor review

Beautiful clean city, plenty to see and do. Great restaurants. Travelling within the city is easy, numerous trams running from one end to the other. People friendly and very helpful. I wold definitely visit again.

Dear Guest, Thank you for posting a review on Tripadvisor. What a wonderful review. I am happy to see that you have enjoyed our beautiful city. We hope to welcome you again in our hotel Ibis Bordeaux Bastide. With warmest regards, Anouk

Cool Hotel - helpfull staff- lousy IT system

Customer review rating 4.2/5

Rolf H. Couples - 13/09/2019 Confirmed reviews ALL

Checked in by cellphone, did not Get a confirmation but instead an e-Mail regarding change of reservation from a one night stay the 11th of september to a 30(!) night stay from the 9th of november. The very helpfull stuff did not find out the reason. Contact with Accor by e-Mail unsuccessfull!

Dear ROLF H., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

dogs or comfort

Customer review rating 4.2/5

Paul M. Couples - 09/09/2019 Confirmed reviews ALL

we like the ibis brand it suits our travel needs ,but since the move to dog friendly hotels,we are disturbed at the lack of control when allocating bedrooms.my wife suffers from an allergy ,so we are becoming increasing concerned about the cleanliness of rooms .would it not be simple to allocate a certain block of rooms/floor for dog guests ,ensuring normal guests [non dog lovers ]are sleeping in a room untainted by smells/ flees etc.

Dear PAUL m., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Bastide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

Good but with a few room issues.

Customer review rating 4.2/5

Dean Couples - 08/09/2019 Confirmed reviews ALL

We liked the hotel generally the staff were excellent, but we had a few issues with the 4th floor room (412) we were allocated regarding machinery noise during the night and early morning. Being on the top floor the noise from the extraction unit on the roof coming ng I n and off caused a noise issue in our room make ng it impossible to sleep. I brought this to the attention of the staff and went to reception at 5am to alert them of the problem. The following morning I was told that the problem had been fixed and there shouldn't be any further problems. The fix did reduce the initial noise but created other noises which weren't as bad but were still heard in the room. We were dissapointed not to be offered another room to complete our stay. On checkout I again spoke about the noise issues but apart from an apology nothing else was forthcoming. We also thought the room pricing was generally high with our rate going from 87.40 euros for the first night increasing to 114 euros 2nd night increasing to 126.35 3rd night and ending with 138.70 for our last night., an increase of 51.30 euros which we thought was a high price for the hotel. We thought around 90 euros per night including breakfast would have been a fair price.

Dear DEAN C., Thank you for taking the time to tell us about your experience at the ibis Bordeaux Centre Bastide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, O BOBET Directeur ibis bordeaux centre bastide Tel 05.57.30.00.90 @ h6… 16 allée de serr cœur de bastide 33100 bordeaux

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