ibis Bordeaux Centre Bastide Hotel 3 stars

Great staff but the room was not so good. Door did not lock when it was closing, needed to be pulled/pushed. Basin emptied very slowly. Shower head slipped down when in use.

Beautiful clean city, plenty to see and do. Great restaurants. Travelling within the city is easy, numerous trams running from one end to the other. People friendly and very helpful. I wold definitely visit again.

Checked in by cellphone, did not Get a confirmation but instead an e-Mail regarding change of reservation from a one night stay the 11th of september to a 30(!) night stay from the 9th of november. The very helpfull stuff did not find out the reason. Contact with Accor by e-Mail unsuccessfull!

we like the ibis brand it suits our travel needs ,but since the move to dog friendly hotels,we are disturbed at the lack of control when allocating bedrooms.my wife suffers from an allergy ,so we are becoming increasing concerned about the cleanliness of rooms .would it not be simple to allocate a certain block of rooms/floor for dog guests ,ensuring normal guests [non dog lovers ]are sleeping in a room untainted by smells/ flees etc.

We liked the hotel generally the staff were excellent, but we had a few issues with the 4th floor room (412) we were allocated regarding machinery noise during the night and early morning. Being on the top floor the noise from the extraction unit on the roof coming ng I n and off caused a noise issue in our room make ng it impossible to sleep. I brought this to the attention of the staff and went to reception at 5am to alert them of the problem. The following morning I was told that the problem had been fixed and there shouldn't be any further problems. The fix did reduce the initial noise but created other noises which weren't as bad but were still heard in the room. We were dissapointed not to be offered another room to complete our stay. On checkout I again spoke about the noise issues but apart from an apology nothing else was forthcoming. We also thought the room pricing was generally high with our rate going from 87.40 euros for the first night increasing to 114 euros 2nd night increasing to 126.35 3rd night and ending with 138.70 for our last night., an increase of 51.30 euros which we thought was a high price for the hotel. We thought around 90 euros per night including breakfast would have been a fair price.

We found the hotel staff to be excellent during our stay, although we did have a noise issue in our room (412) on the top floor. This was caused by the hotel extraction unit on the roof creating loud noise during the night. We notified the staff at 5am after not being able to sleep. We were informed the following day that it had been sorted but unfortunately although the noise was less it was still there. We weren't offered another room and on checkout when mentioned again nothing was forthcoming. We also thought that the room room rate going up from 87 euros for the first night to 138 euros for our last night was a big jump and rather expensive for the class of hotel.Otherwise we enjoyed our stay and again the staff were good as was the breakfast.

Very nice rooms, slept well, no noise

We had no problems at this hotel, everthing was as expected well run clean and very helpful staff.

whilst I like the ibis brand-this shift to dog friendly hotels does not accord with me .I dont like the idea of being in a room were dogs have been,however good the cleaning staff are.if the hotel allocated certain rooms -this would seem practical or one floor,but not whole hotel.being confronted with a large hairy dog when trying to get in the lift is no fun...have a rethink accor on how many rooms you make available so normal guests are not inconvenienced.

Good stay and pleasant staff

clean comfortable hotel well placed and friendly staff

Staff were rude and not willing to help in any way. Even bringing clean towels to the room Was an issue and we had to fetch them ourselves. Overpriced for poor quality

Friendly staff, ok breakfast, clean hotel and room, comfy beds, a bit very warm elevator and floors with no fresh air-lobby and rooms were fine. Overall we have enjoyed it.

We had a great overnight stay here. The staff were extremely helpful and friendly and we really enjoyed exploring the botanical gardens and Darwin skatepark - both just around the corner.

The staff was very friendly and helpful. Hotel New and clean and nicely decorated. But I specially called to have a baby bed and that was not present at Arrival in the evening. Arrange one extra baby bed or arrange it at nearby hotel. Now it made my stay Less pleasant.