ibis Bordeaux Centre Bastide Hotel 3 stars

Very pleasant experience at this hotel. All the staff were very helpful and friendly. All issues were promptly rectified to our satisfaction.

Breakfast was uninspired, my facture emailed the day following my departure was blank and I have had no reply to my request for a facture bearing factual information.

Just over the river from the city centre. 400 metres from a major bus and tram centre, yet a very quiet position for a nice comfortable hotel. Friendly multilingual staff always willing to help. Good breakfast. What a great idea to have a hotel bicycle to borrow!!

Out of the city centre, over the river but 400m from tram stop and bus terminus and an easy walk to the Port Caillau. The hotel is in a really quiet spot, so a good sleep is guaranteed in the small but comfortable room.. Excellent multilingual staff, a good breakfast and even the hotel bicycle to borrow and explore further.

We really enjoyed the hotel and the room, but we didn't try breakfast so we cannot say about it. Everything was clean, the room was comfortable and cozy, reception and customer service was perfect. I just didn't like a lot having fitted carpet in all the room, if you enter with wet shoes and umbrellas the impression is that the floor will be soon wet too and dirty. Anyway I will recommend this hotel to family and friends without any doubt!

Everything I needed was provided in the overall package

Hotel was nice - basic but clean & spacious enough room. Only one towel per person & no hand towel. And only 3 pillows. Good location - you need to walk 30 mins or get the tram into the centre of Bordeaux but that suited us well. The most disappointing thing was the online check in/ out function. We didn’t realise this would take £155 out of my bank account for very little benefit. We still had to queue at check in and check out. It also took 4 days for the funds to return.

Hotel clean and ideally situated

City-Reise

+ Cute, clean, good design, handy shower, breakfast till 11 a.m. - no bottled water, no refrigerator, only 3 towels for 2 persons

Great staff but the room was not so good. Door did not lock when it was closing, needed to be pulled/pushed. Basin emptied very slowly. Shower head slipped down when in use.

Beautiful clean city, plenty to see and do. Great restaurants. Travelling within the city is easy, numerous trams running from one end to the other. People friendly and very helpful. I wold definitely visit again.

Checked in by cellphone, did not Get a confirmation but instead an e-Mail regarding change of reservation from a one night stay the 11th of september to a 30(!) night stay from the 9th of november. The very helpfull stuff did not find out the reason. Contact with Accor by e-Mail unsuccessfull!

we like the ibis brand it suits our travel needs ,but since the move to dog friendly hotels,we are disturbed at the lack of control when allocating bedrooms.my wife suffers from an allergy ,so we are becoming increasing concerned about the cleanliness of rooms .would it not be simple to allocate a certain block of rooms/floor for dog guests ,ensuring normal guests [non dog lovers ]are sleeping in a room untainted by smells/ flees etc.

We liked the hotel generally the staff were excellent, but we had a few issues with the 4th floor room (412) we were allocated regarding machinery noise during the night and early morning. Being on the top floor the noise from the extraction unit on the roof coming ng I n and off caused a noise issue in our room make ng it impossible to sleep. I brought this to the attention of the staff and went to reception at 5am to alert them of the problem. The following morning I was told that the problem had been fixed and there shouldn't be any further problems. The fix did reduce the initial noise but created other noises which weren't as bad but were still heard in the room. We were dissapointed not to be offered another room to complete our stay. On checkout I again spoke about the noise issues but apart from an apology nothing else was forthcoming. We also thought the room pricing was generally high with our rate going from 87.40 euros for the first night increasing to 114 euros 2nd night increasing to 126.35 3rd night and ending with 138.70 for our last night., an increase of 51.30 euros which we thought was a high price for the hotel. We thought around 90 euros per night including breakfast would have been a fair price.