Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,328 reviews

Mercure Hotel Tilburg Centrum - Image 1
Mercure Hotel Tilburg Centrum - Image 2
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Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR MERCURE HOTEL

Take some time out to have a drink in our hotel's bar area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,328 reviews

Customer review rating 4.5/5

Elisabet L. P. Business - Confirmed reviews ALL

Dear Elisabet, Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our central location, comfortable beds, varied breakfast, and the friendliness of our team. It is especially rewarding to know that our colleagues made such a positive impression and were always willing to help. We will be sure to share your kind words with the entire team. Thank you as well for your feedback regarding the additional fee upon arrival. We understand that this came as a surprise. The city tax is normally mentioned in the booking confirmation when it is not included in the reservation. If this information was not clearly stated in your confirmation, please feel free to contact us directly. We would be happy to review this together with you. It is also wonderful to hear that you appreciated our sustainability initiative and chose to participate in our towel reuse program. We are sorry that you did not receive all of the discount vouchers you were entitled to. Should anything like this happen during a future stay, please feel free to let our reception team know, as we are always happy to assist and resolve such matters right away. Thank you once again for your recommendation and your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Hotel Tilburg Centrum on your next visit to Tilburg. Jill Brouwers, Customer Service

Customer review rating 2.0/5

Pio F. Business - Confirmed reviews ALL

Dear Pio, Thank you for taking the time to share your feedback. We are sorry to learn that your recent stay did not meet the expectations set by your previous visit a few years ago. As a returning guest, your opinion is especially valuable to us, which makes it particularly disappointing to hear that you felt the hotel no longer offers the same experience you remembered. We sincerely regret that several aspects of your stay, including the condition of the hotel, cleanliness, breakfast, service, WiFi, and overall value for money, fell short of your expectations. This is certainly not the impression we strive to leave with our guests. Please know that we take your comments seriously and will share them with the relevant teams. Feedback such as yours helps us identify where we need to improve and where we should focus our attention. Thank you for giving us another opportunity after your previous positive experience. We hope that we will have the chance to welcome you back in the future and provide the high standard of hospitality that you experienced during your earlier stay. Jill brouwers, Customer Service

Customer review rating 3.0/5

Renan M. Business - Confirmed reviews ALL

Dear Renan, Thank you for your feedback! We’re glad you appreciated the cleanliness and our location. We hope to have the opportunity to welcome you back and provide an even better experience next time. Best wishes, Francisco, Customer Service

Customer review rating 4.5/5

Leanne M. Couples - Confirmed reviews ALL

Dear Leanne, Thank you for your kind feedback! We’re very happy you enjoyed your stay and appreciated our team and the room comfort. We also note your comments and will look into them. We hope to welcome you back again soon! Best wishes, Francisco, Customer Service

Customer review rating 1.5/5

Mirel Y. C. Business - Confirmed reviews ALL

Other web-users rate our hotel

  • 937 reviews 9/10 Location
  • 1,176 reviews 6.7/10 Room
  • 972 reviews 8.2/10 Service
  • 9 reviews 7.8/10 WiFi
  • 612 reviews 8.1/10 Breakfast
  • 449 reviews 6.5/10 Cleanliness
  • 210 reviews 3.3/10 Value

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