Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,239 reviews

Mercure Hotel Tilburg Centrum - Image 1
Mercure Hotel Tilburg Centrum - Image 2
Mercure Hotel Tilburg Centrum - Image 3
Mercure Hotel Tilburg Centrum - Image 4

Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,239 reviews

TripAdvisor Rating  4.0/5  900 reviews

Customer review rating 3.5/5

Jacek C. Business - Confirmed reviews ALL

Cold eggs on breakfest, Łąck od eggs at8:30 tuesday.

Customer review rating 1.5/5

Jose R. R. A. Business - Confirmed reviews ALL

The sauna was infrared and supposedly works I was there for a WHILE and it simply did not. For the price I would expect much better quality overall. Nothing stood out much except the nice breakfast which you had to pay extra for…no biggie but again I felt like the only thing this hotel has is location. And more important WiFi was bad and I had the premium version

Dear Jose R., We’re sorry to hear that your experience with the sauna and premium WiFi did not meet your expectations. We would like to clarify that our infrared sauna is fully operational, and we regularly maintain it to ensure it works as intended. Similarly, the premium WiFi is functioning properly and offers high-speed access throughout the hotel. We want to assure you that we take our sustainability commitments seriously and always follow through on our promises, including initiatives like our “plant a tree” program. Every tree pledged through our program is indeed planted, and we are happy to provide information about the process to guests who are interested. Thank you again for your stay and your valuable feedback. We hope to welcome you back in the future and provide an even better experience. Best regards, Ganna El Khatib, Customer Service

Customer review rating 2.0/5

Edgar B. Business - Confirmed reviews ALL

not acceptable that for a 200€/night i had to go to reception while seated in the restaurant to ask to be attended (i was the only customer!)

Dear Edgar, Thank you for sharing your feedback. We are sorry to hear that you felt unattended during your visit to the restaurant. We would like to mention that each table is equipped with a “call for service” button, which immediately notifies our staff to come to your table. We hope this information will make your next visit more seamless. We appreciate your comments and hope to have the opportunity to welcome you back for a fully comfortable experience. Best wishes, Ganna El Khatib, Customer Service

Customer review rating 5.0/5

Mafalda S. Couples - Confirmed reviews ALL

We chose a privileged room and were very lucky to have received an early check-in. As this stay was a surprise for my partner, I asked the FO staff a few questions and Katarina was as polite and helpful as can be! Jill welcomed us back upon our return and was very pleasant to talk to. The following morning, we headed for the breakfast (nearly at the end) and there was still a wide variety of choices, a good selection of bread, a proper fresh orange juice machine and waffle machine (highly recommend)! The coffee was delicious as well and the fruit was also fresh! The whole hotel is extremely well decorated and feels extremely cozy, specially with the winter weather outside. Also, there is an infrared sauna and a pool big enough you can actually swim for fun. The whole decoration of the spaces was really well thought, the rooms are modern with no signs of needing a renovation. The bed and pillows are very comfortable and there is also a heater in the bathroom, perfect for drying clothes if the weather outside is not favourable. Our experience was definitely 15/10, and the staff was incredible!

Dear Mafalda, Thank you so much for your wonderful and detailed review! We are thrilled to hear that your stay was such a special experience, from the early check-in to the surprise for your partner. It’s fantastic to know that Katharina and Jill made you feel welcome and assisted you so kindly. We’re delighted that you enjoyed our breakfast offerings, from the fresh juices and waffles to the variety of bread, coffee, and fresh fruit. It’s great to hear that you found our hotel cozy and well-decorated, and that our pool, sauna, and room amenities added to your comfort. Your kind words about the entire team and your 15/10 rating mean a lot to us. We truly hope to welcome you back for another memorable stay in the near future! Kind regards, Ganna El Khatib, Customer Service

Customer review rating 3.5/5

Aquino R. L. F. Business - Confirmed reviews ALL

Good but they could have a better breakfast

Dear L. F., Thank you for sharing your feedback. We are glad to hear that you appreciated our convenient location. We also appreciate your suggestions regarding breakfast and internet access. We would love to hear which breakfast options you felt were missing, so we can take your feedback into consideration. Regarding the communication of breakfast times, we sincerely apologize for any confusion and will address this internally to improve clarity for future guests We hope to welcome you again in the future. Kind regards. Ganna El Khatib, Customer Service

In partnership with TripAdvisor

Other web-users rate our hotel

  • 913 reviews 8.9/10 Location
  • 1,165 reviews 6.5/10 Room
  • 941 reviews 8.4/10 Service
  • 14 reviews 7.7/10 WiFi
  • 616 reviews 8.4/10 Breakfast
  • 571 reviews 5.1/10 Comfort
  • 437 reviews 6.5/10 Cleanliness
  • 211 reviews 2.9/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Tilburg