Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,298 reviews

Mercure Hotel Tilburg Centrum - Image 1
Mercure Hotel Tilburg Centrum - Image 2
Mercure Hotel Tilburg Centrum - Image 3
Mercure Hotel Tilburg Centrum - Image 4

Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR MERCURE HOTEL

Take some time out to have a drink in our hotel's bar area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,298 reviews

Customer review rating 3.5/5

Derya D. Families - Confirmed reviews ALL

Excellent staff and location but torn towels, uncomfortable sofa bed and stained curtains

Dear Derya, Thank you for taking the time to share your thoughts with us. We are sorry that certain aspects of the room did not meet your expectations, including the towels, curtains, and sofa bed. These points have been shared with our housekeeping and maintenance teams for further inspection and follow-up, as we continuously work on improving the quality of our rooms. Thank you for your feedback, as it helps us improve our standards. We hope to welcome you again in the future for a more comfortable stay. Jill Brouwers, Customer Service

Customer review rating 4.0/5

Mchugh A. J. Friends - Confirmed reviews ALL

Excellent location and frequent mini facelifts have kept ratings high. Yet the gradual removal of hotel perks is starting to show. Rooftop terrace is gone, the charm of basement breakfast also no longer. Basement sauna and swim area has been more than halved in size. Reception seems underwhelming and self check in didn’t work for me. Prices have risen dramatically whilst offerings are declining. Location only matters if you still have it. Selling off most of the basement to a gym and fitness company is hopefully not a sign of more consolidations to come in the future.

Dear A. J., Thank you very much for taking the time to share such detailed feedback. We are pleased to hear that you appreciated our location and breakfast, and that you overall had a positive stay with us. We also value your more detailed comments regarding our facilities. As part of recent improvements, the breakfast area has been moved to an upper level to create a more comfortable and inviting atmosphere. Downstairs, we still offer a swimming pool and an infrared sauna for relaxation. We understand that changes like this can feel different compared to previous visits, and we appreciate you sharing your perspective. Your comments regarding check-in, cleanliness and value for money are also taken seriously and will be reviewed with the relevant teams as we continuously aim to improve our guest experience. Thank you again for your honest input and for staying with us. We hope to welcome you back in the future. Jill Brouwers, Customer Service

Customer review rating 4.5/5

Petra U. Friends - Confirmed reviews ALL

Very good service and very good people, who work there.

Dear Petra, We appreciate your thoughtful review. We are delighted to hear you had a positive experience with our team and services during your friends’ trip. It’s wonderful to know our staff made a great impression and that you found the self-check-in process convenient. We also appreciate your kind remarks about our loyalty programme and your Silver status recognition. We hope you enjoyed exploring our central location near Tilburg’s vibrant attractions and shops. We look forward to the pleasure of welcoming you back. Jill Brouwers, Customer Service

Customer review rating 4.5/5

Stephen S. Solo - Confirmed reviews ALL

This is a nice hotel, well located just minutes from the 013 Poppodium. Breakfast was included, and there were lots of options. My room was comfortable and clean, with a great view of the fountain and nearby church. My only suggestion is to invest in better towels and provide guests with washcloths (rather than just body and hand towels).

Dear Stephen, Thank you very much for your kind feedback! We are delighted to hear that you enjoyed your stay with us, especially our convenient location near 013 Poppodium, the comfortable and clean room, the view of the fountain and church, and the variety offered at breakfast. We also truly appreciate your constructive suggestion regarding the towels and the provision of washcloths. We will certainly look into this feedback carefully as part of our ongoing efforts to improve guest comfort. We hope to have the pleasure of welcoming you back again in the future Best regards, Francisco Silva, Customer Service

Customer review rating 4.5/5

Diane B. Families - Confirmed reviews ALL

Great location. Stayed here whilst visiting Efteling. Train and bus station within easy walking distance. Comfortable rooms

Dear Diane, Thank you for taking the time to share your feedback. We are thrilled you appreciated our convenient location during your family trip to Efteling. It’s wonderful to know that the proximity to public transport and the comfort of your room contributed to a pleasant stay. It would be a pleasure to have you return on another occasion. Jill Brouwers, Customer Service

Other web-users rate our hotel

  • 937 reviews 9/10 Location
  • 1,169 reviews 6.5/10 Room
  • 972 reviews 8.2/10 Service
  • 13 reviews 7.9/10 WiFi
  • 623 reviews 8.1/10 Breakfast
  • 446 reviews 6.3/10 Cleanliness
  • 207 reviews 3/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Tilburg