Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,259 reviews

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Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

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Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR MERCURE HOTEL

Take some time out to have a drink in our hotel's bar area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,259 reviews

Customer review rating 5.0/5

Jason M. Business - Confirmed reviews ALL

Received great service from the friendly hotel staff. The breakfast is very good and the location is perfect for what I want to do. I will be back.

Dear Jason. We thank you for taking the time to provide us with your feedback. We are thrilled to hear you had an enjoyable stay at Mercure Hotel Tilburg Centrum. It was a pleasure to know our team’s efforts contributed to your positive experience. We also take pride in serving a breakfast that caters to diverse tastes and preferences. That said, we regret the hiccup with your invoice delivery and are glad our staff could resolve this promptly. It would be our pleasure to have you return in the future. Best wishes, Jill Brouwers, Customer Service

Customer review rating 3.5/5

Stefania S. Couples - Confirmed reviews ALL

Good stay in your hotel eventhough I am not satisfied with the last breakfast on March 10. I had it at about 8:15 and I could not eat any sweets. It was all finished, I obviously asked for them. By the time I finished my breakfast I had no sweets. I am not used to have american breakfast so It has been a very bad experience for the level and price of your Hotel. Stefania S.

Dear Stefania, Thank you for writing a review of your recent visit and for recommending our hotel. We are pleased to know your stay at Mercure Hotel Tilburg Centrum was comfortable overall. We are sorry to hear that your experience with breakfast on March 10 did not meet your expectations, and we understand how disappointing it can be when certain items are unavailable. Please rest assured that we will review this internally to improve the breakfast service and ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, Jill Brouwers, Customer Service

Customer review rating 3.5/5

Teng Y. C. Business - Confirmed reviews ALL

Wifi is very unstable this time for some reason. Room cleaning could be improved. But overall, good location and breakfast is always good!

Dear Y. C., Many thanks for your valuable feedback. We are pleased to hear that our central location and breakfast offerings added comfort to your stay. However, we regret that certain aspects fell short during your visit. Our team strives to maintain high standards, and we have noted your comments about the room environment and connectivity. Rest assured, these are being reviewed to enhance our service quality. Lastly, your acknowledgment of our breakfast and convenient location is greatly appreciated. We value your feedback as a member and hope these positives left a favorable impression. We hope to have the pleasure of welcoming you back. Jill Brouwers, Customer Service

Customer review rating 2.5/5

Goran O. Families - Confirmed reviews ALL

Room was noice - In our Room AIR condition is to noise so we didn’t sleep good

Dear Goran, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are pleased to hear that our central location contributed positively to your stay in Tilburg. Still, we sincerely apologize that your experience fell short in some areas. Your comments about the comfort of your room have been noted, and we regret any inconvenience caused. Regarding the value for money, we continuously strive to offer competitive rates that reflect the quality and amenities provided. We hope that you will return in the future for a more enjoyable stay. Jill Brouwers, Customer Service

Customer review rating 3.5/5

Rok K. Business - Confirmed reviews ALL

Dear, Room 111 was consistently very cold during my stay. Despite keeping the heating on continuously for 10 days, I was unable to make the room warm enough for a comfortable and pleasant stay.

Dear Rok, Thank you for sharing your feedback. We are very sorry to hear that Room 111 felt consistently cold during your stay. Please accept our sincere apologies for the discomfort this may have caused. We will certainly look into this matter to ensure it is properly checked and resolved. For any future stay, we kindly encourage you to inform our reception team immediately if something is not to your satisfaction. Our front desk is available 24/7, and we would have gladly addressed this issue during your stay to make you more comfortable. We truly hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Best wishes, Ganna El Khatib, Customer Service

Other web-users rate our hotel

  • 917 reviews 8.9/10 Location
  • 1,155 reviews 6.6/10 Room
  • 945 reviews 8.3/10 Service
  • 13 reviews 7.9/10 WiFi
  • 622 reviews 8.3/10 Breakfast
  • 429 reviews 6.4/10 Cleanliness
  • 210 reviews 2.9/10 Value
  • 165 reviews 4.9/10 Amenities

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