Dear Noel, Thank you for this high rating. We are delighted that our team, especially the gentleman at reception, made such a helpful impression on you by sharing tips on how to reach your destinations. It is great that you enjoyed the delicious food at our CHILL restaurant, and we are pleased you took advantage of the bike rental and the night drink fridge during your stay. We hope your family trip to Tilburg was filled with memorable moments. We also hope to welcome you back on many more occasions. Best wishes, Jill Brouwers, Customer Service

Dear Jenny, It was a pleasure to receive this great review. We are delighted that you found your room perfectly clean and well replenished with teas and coffees throughout your three-night stay. Our team takes great pride in keeping the hotel beautifully maintained, and it means a lot that you noticed their friendliness and helpfulness. We are also glad you chose to book through the Accor ALL App and that your loyalty membership added value to your visit. It would be our pleasure to have you return on another occasion. Very best wishes, Jill Brouwers, Customer Service

Dear Richard, Thank you very much for your kind feedback. We are delighted that you found your stay clean and comfortable once again. It is great that booking through the Accor ALL App was easy and that you enjoyed the member savings. Our team works hard to make every visit feel effortless, and your loyalty means a lot to us. We are also glad you appreciate the consistency you have come to expect from us, as returning guests like you make our job truly rewarding. The entire team looks forward to welcoming you back for a future visit. Kind regards, Jill Brouwers, Customer Service

Dear Jean-Charles, Thank you for sharing such a valuable review. We are delighted that you enjoyed our hotel’s recent refurbishment and the quiet yet accessible setting. It is rewarding to know that, as a returning guest, you noticed the improvements we have made this year. The free bike rental also seems to have been a highlight of your stay, and we are glad it helped you explore Tilburg and the surrounding region. We take pride in offering varied and fulfilling breakfast options, so knowing they set you up well for the day means a lot to our team. However, we are sorry that the room upkeep fell short this time. Our housekeeping team works daily to maintain high standards, and we regret that this was not your experience. We also apologise for the issue with the television in your room. Our front desk is always available to assist with such matters, and we wish we had known so we could have helped during your stay. Nonetheless, your kind words about our manager truly warm our hearts. He enjoys being present in the lobby, connecting with guests and offering personalised tips, and we are thrilled that his advice added value to your visit. It is a pleasure to count you among our loyal guests, and your fourth stay speaks volumes about the trust you place in us. We all hope we have the pleasure of seeing you again. Best regards, Jill Brouwers, Customer Service

Dear Claire A., Thank you for taking the time to share your opinion with us. We are very sorry to read about your experience, especially regarding the lack of assistance, communication and friendliness from our team. We are normally very proud of the warm and helpful service provided by our colleagues, which is why we take your comments on this matter particularly seriously. We also regret the difficulties you experienced when trying to reach us by phone, the lack of guidance during check-in, and the limited availability in our restaurant. Your feedback has been shared internally so that we can review these points with the team. We are pleased to read that you were satisfied with the room, cleanliness, shower and the quality of the food and breakfast. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Jill Brouwers, Customer Service

Dear Nayer S., It is disheartening to learn that we fell short of your expectations. We sincerely apologize that your experience fell short in several areas. Our self-service kiosks are designed to offer a swift arrival, yet we understand they cannot replace the warmth of a personal welcome. Your loyalty as a Gold member is valued and we are sorry this was not acknowledged during your stay. A member of our team is always at the front desk, ready to assist with directions or any practical needs you may have. Our luggage storage facility sits adjacent to the main areas and we regret that navigating from there to your room proved difficult. We also note your remarks about the room’s presentation and the absence of a luggage stand. Your comfort matters greatly and we take such feedback seriously. Our modern, compact rooms are designed with essential comforts in mind, and the value we aim to deliver is an important part of every guest’s experience. We hope you will come and stay with us again. Best wishes, Jill Brouwers, Customer Service

Dear Ahmed, We appreciate you letting us know about your recent visit. We are pleased you appreciated our central location in Tilburg. However, we are sincerely sorry that your morning was disturbed by external works near the building. Our team is always available at reception to assist with any discomfort you may encounter during your stay. Nonetheless, we are glad that your overall visit left you with a largely positive impression. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Jill Brouwers, Customer Service

Dear Dorothy, Thank you for writing a review. We are delighted that you found our hotel very clean and your bed comfortable. Our team works hard to keep every room spotless, and we are glad our Sweet Bed by ibis gave you a restful sleep. That said, we are sorry that some aspects of your visit did not meet your expectations. We regret that the pace at the bar felt slow, and we understand that the breakfast pricing gave you pause. Our kitchen team is always happy to help on site when something needs attention. Nonetheless, we are thrilled that you enjoyed our facilities and left satisfied overall. We hope you also got to make the most of our central location, close to the city centre and attractions like De Efteling. The entire team hopes that we will be able to welcome you again. Best regards, Jill Brouwers, Customer Service

Dear Keith, Thank you for positively reviewing your visit. We are delighted that you found our location so convenient for your stay. It is great to know you appreciated our pricing and the range of facilities we offer. We are also thrilled you enjoyed the food at our restaurant, where fresh ingredients and varied menus are at the heart of what we do. Our team takes real pride in being helpful, so your kind words about them mean a lot to us. We are glad too that booking directly on our website made your experience smoother and more straightforward. We hope to welcome you back in the future. Best wishes, Jill Brouwers, Customer Service

Dear Ivar, Thank you for choosing our hotel. We are delighted that our team left such a calm and understanding impression, even during busy moments. Our check-in hosts and downstairs colleagues really care about making every guest feel at ease. It is great that you enjoyed our bikes, the music in the halls, and the breakfast buffet. We love creating a smooth, pleasant atmosphere from the moment you arrive. We look forward to a return visit from you in the future. Best wishes, Jill Brouwers, Customer Service

Dear Isaiah G., We appreciate you sharing your comments with us. We are delighted that you found your room spotless and that our team made you feel well looked after. It is also great that you had a delicious meal in our restaurant, we take pride in our varied menu prepared with fresh ingredients. That said, we are sorry for the inconvenience you experienced with the bathroom lighting. Your feedback is helpful and we will take it into consideration. Finally, we are especially pleased that you rated your stay so highly and that you would recommend us to your friends and family. It would be our pleasure to have you return in the future. Best wishes, Jill Brouwers, Customer Service

Dear Dmytro, Thank you for taking the time to share details of your recent visit to our hotel. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your arrival should have been smooth and welcoming, and we regret the difficulties you encountered with our self-service kiosk and the delay in locating your second booking. Our front desk team is available around the clock and is always ready to assist when the automated system does not go as planned. We also apologise for the absence of toiletries in your bathroom, a detail our housekeeping team should never overlook. The whole team hopes to have the pleasure of seeing you again. Best wishes, Jill Brouwers, Customer Service

Dear Carole, We are glad your room felt so lovely. It means a lot that you took a moment to share this after your trip with friends. We hope you will return for a memorable stay. Best wishes, Jill Brouwers, Customer Service

Dear Adi, Thank you for sharing such a valuable review. We are delighted that you enjoyed our restaurant throughout your stay, from breakfast to dinner. Our team values creating a welcoming dining experience, and it is rewarding to know that both meals met your expectations. We also appreciate your feedback about the rooms. We have recently opened a brand-new section of the hotel with newly designed rooms, so during your next visit we would love for you to experience one of our new rooms. We hope to have the opportunity of welcoming you back in the future. Best wishes, Jill Brouwers, Customer Service