ibis Tilburg 3 stars

Dear Mark, We thank you for taking the time to share your feedback. We are glad to hear that you appreciated the quiet surroundings and the recognition of your Gold status with a welcome card and present. Our team strives to provide a memorable experience for our valued guests. We apologize for the inconvenience you faced with your key card not being ready upon arrival and the heating issue in your room. We will look into these matters to ensure a smoother experience for future guests. What my colleague has done correctly is to ask for your ID. This is, in fact, an obligation. We do this to prevent things like wrong guests checking in or wrong rooms. It did happen in the past that a guest was left without a room because someone else indicated that they were this person. Of course, this is not nice for the guest or for us. Because payments and payment details are often linked to reservations, we double-check this with an id. Regarding the breakfast, we are constantly working on improving our offerings and will take your feedback into consideration. We understand that the speed of the internet connection was not up to your expectations, and we are working on enhancing our WiFi services for a better guest experience. We all hope that we will have the chance to welcome you back on another occasion. Kindest regards, Kaoutar Happel, Customer Service

Dear Joao, Please accept our thanks for this review following your experience at our hotel. We are delighted to hear that you found our staff friendly and helpful. Your kind words about Francisco will be passed on to him, as we appreciate the positive impact our team members have on our guests experiences. We apologize for the inconvenience you faced regarding the cleaning of your room. We strive to maintain high standards of cleanliness, and we will address this issue with our housekeeping team to ensure better service in the future. As for the tea cups, we encourage our guests to inform our 24-hour reception if they require any assistance or replacements, and we will be more than happy to help. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Kaoutar Happel, Customer Service

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed our morning buffet and found the room pleasant with comfortable beds. Your kind words about our location are also greatly appreciated. We understand your desire for a fridge in the room, and we apologize for any inconvenience this may have caused. However, we do offer a special fridge for our hotel guests to use during their stay. We hope this was helpful for you. It would be a pleasure to welcome you again. Kindest regards, Kaoutar Happel, Customer Service

Dear Caro, Thank you for sharing your opinion after your recent stay. We are delighted to hear that you found our service to be nice and helpful. Our team always strives to provide a welcoming and comfortable atmosphere for our guests. It's great to know that you are a member of the ALL Accor Live Limitless loyalty program and that you would recommend our hotel and the loyalty program to others. We appreciate your satisfaction with our hotel initiatives to replace single-use plastic items with more ecological alternatives. Your feedback is valuable to us as we continue to improve our services. We hope to welcome you back to our hotel in the future. Best regards, Kaoutar Happel, Customer Service

Dear Caro, Thank you for sharing your opinion after your recent stay. We are thrilled to hear that our staff made such a positive impression on you during your stay. It's wonderful to know that Rob, Christiana, Juan, Joshua, and Francisco were able to provide you with the assistance and information you needed while settling your daughter into her apartment for Tilburg University. Our team is always dedicated to ensuring our guests feel welcome and well-informed. We appreciate your kind words about our location, which is indeed central and convenient for visiting the university and other attractions in Tilburg. We look forward to welcoming you back on your next visit to our city. We hope to welcome you back to our hotel in the future. Best regards, Kaoutar Happel, Customer Service