Dear Dmytro, Thank you for taking the time to share details of your recent visit to our hotel. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your arrival should have been smooth and welcoming, and we regret the difficulties you encountered with our self-service kiosk and the delay in locating your second booking. Our front desk team is available around the clock and is always ready to assist when the automated system does not go as planned. We also apologise for the absence of toiletries in your bathroom, a detail our housekeeping team should never overlook. The whole team hopes to have the pleasure of seeing you again. Best wishes, Jill Brouwers, Customer Service

Dear Carole, We are glad your room felt so lovely. It means a lot that you took a moment to share this after your trip with friends. We hope you will return for a memorable stay. Best wishes, Jill Brouwers, Customer Service

Dear Adi, Thank you for sharing such a valuable review. We are delighted that you enjoyed our restaurant throughout your stay, from breakfast to dinner. Our team values creating a welcoming dining experience, and it is rewarding to know that both meals met your expectations. We also appreciate your feedback about the rooms. We have recently opened a brand-new section of the hotel with newly designed rooms, so during your next visit we would love for you to experience one of our new rooms. We hope to have the opportunity of welcoming you back in the future. Best wishes, Jill Brouwers, Customer Service

Dear Michael, Thank you for sharing such a valuable review. We are delighted that you found our location so convenient and that your room felt both clean and quiet. It is wonderful to know our breakfast buffet met your expectations and that the free bike rental added such value to your stay with us. Even so, we are sorry for the oversight with the water glasses in your bathroom. Our housekeeping team is always available to resolve these rare situations on site, and we regret that this slipped through. Nonetheless, we are truly pleased that you rank us among the best ibis hotels you have visited. Knowing you would recommend us so highly means a great deal to our entire team. We look forward to welcoming you back in the future. Best wishes, Jill Brouwers, Customer Service

Dear Sandrine, Thank you very much for this kind review. We are delighted to hear that you were pleasantly surprised by your stay, that your room was perfectly clean, and that you enjoyed your dinner with us. Thank you as well for your feedback regarding breakfast. Besides our full breakfast buffet, we also offer a small breakfast for €13.50, consisting of 5 breakfast items. This can be a nice option for guests who prefer a lighter breakfast. We also appreciate your comments regarding the bicycle storage and will take them into consideration. We look forward to welcoming you back. Kind regards, Jill Brouwers, Customer Service

Dear Alin, Thank you for taking the time to share your feedback. We are delighted that you found our staff so welcoming and your stay so comfortable. It is great to know that the check-in and check-out went smoothly for you. Our team works hard to make every arrival and departure effortless, and we are happy this came through during your business trip. We look forward to welcoming you back. Best wishes, Jill Brouwers, Customer Service

Dear Selim, Thank you for reviewing your visit to our hotel. We are glad our team responded quickly and made sure your family could enjoy the right room setup. It means a lot to hear you enjoyed tasty meals at our restaurant and took advantage of the breakfast buffet. Knowing you found the gym facilities impressive brightens our day, and we appreciate your kind words about the cleanliness and comfort of the bed and bathroom. We are grateful for your high recommendation and for highlighting the efforts of our team throughout your stay. It would be a pleasure to welcome you again. Kind regards, Jill Brouwers, Customer Service

Dear D., Thank you for taking the time to share your feedback. We are so pleased that you enjoyed the welcoming spirit of our team and felt comfortable during your time at our hotel. Our team works hard to create an environment where guests can relax, so it means a lot to know you found the setting pleasant and the surroundings peaceful. It is wonderful to hear you appreciated the friendly atmosphere and calm location, which we hope made your trip with friends even more memorable. We hope to be able to welcome you back in the future. Best regards, Jill Brouwers, Customer Service

Dear Zoi, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the cleanliness of the room and towels was not as it should have been. If you needed any extra or fresh towels during your stay, you were always welcome to let our reception team know. We would have been more than happy to bring these to your room right away. Thank you as well for mentioning the water pressure. We will make sure to share this with our technical team so they can look into it. We hope we may have the pleasure of welcoming you back in the future. Best wishes, Jill Brouwers, Customer Service

Dear Nathalie, We are grateful for the time you took to review your recent visit to our hotel. Thank you very much for taking the time to share such detailed feedback with us. We’re delighted to hear that you enjoyed your stay in our new wing and especially appreciated the comfort of the room and the air conditioning! We completely understand your comments regarding the parking process. Having to log in and scan a QR code can feel unnecessarily complicated, and we appreciate your suggestion to make payment easier. Thank you as well for mentioning the dust in the corridors and elevators. With the final works still taking place, some areas are unfortunately not yet looking as finished as we would like them to, and we understand that this affects the overall impression. We also really value your comment about the self check-in and check-out. The kiosks are there to offer our guests a quick and convenient option, but personal contact and a warm welcome remain very important to us. Our team is always available to assist and we certainly don’t want our guests to feel that the personal touch has disappeared. We hope to see you again soon. Best regards, Jill Brouwers, Customer Service

Dear Ales, We appreciate your candid feedback; thank you. We are glad you enjoyed your stay with us and had a good experience overall. Your positive feedback about your visit makes us happy, and we value your choice to stay at ibis Tilburg. We also really appreciate your comment about the self-check-in kiosks. We completely understand that personal contact is an important part of feeling welcome in a hotel. The kiosks are intended to make the check-in process easier and quicker, but certainly not to replace the personal service from our team. Your feedback is therefore very valuable to us. Nonetheless, we are pleased that your couple’s trip went well, and we thank you for recommending us to others. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Jill Brouwers, Customer Service

Dear Eric P., Thank you for positively reviewing your visit. We are delighted that you enjoyed the refreshed style of our hotel. Our team takes great pride in creating a comfortable environment and it means a lot to know you appreciated the updates. It is also wonderful that our location made things easy for you and your family to get around and enjoy Tilburg. We always want our guests to feel at home and well connected during their visit. We look forward to welcoming you again. Best wishes, Jill Brouwers, Customer Service

Dear P., We appreciate you sharing your comments with us. We are thrilled to know you enjoyed the warm welcome from our team, and we value your kind words about Mandy Princen and Sahara. However, we are sorry that upkeep in your room did not entirely meet your expectations this time. Our housekeeping team provides daily service, and we are always available to help if anything is missed during your stay. We hope to have the occasion to welcome you back in the near future. Kind regards, Katja, Customer Service

Dear Andrew, Thank you for your valuable feedback. We are truly pleased you had an enjoyable experience at ibis Tilburg. Our team is delighted that you felt welcomed and noticed the care from all our staff members. It is great to hear you appreciated our restaurant and found the food to your taste during your stay. However, we are sorry for the inconvenience you encountered with the parking area. We know a tidy and accessible parking space makes a big difference, and we regret that this was not fully up to your expectations on this occasion. Your feedback helps remind us of the importance of these touches. Nonetheless, we appreciate your kind words for the technician who fixed the power issue in your room. Your willingness to recommend our hotel means a lot to us, and our team values your trust. We hope that you will return on a future occasion. All the best, Katja, Customer Service

Dear Ping K., We really appreciate your feedback. We are delighted you experienced a warm welcome from our team during your family trip. Our staff always strives to create a helpful, inclusive environment, and it’s great that you felt cared for and supported throughout your stay. However, we acknowledge your suggestion concerning additional recycling options at the front desk. We appreciate you bringing this aspect to our attention. We truly value your recognition of our team’s dedication in addressing concerns with patience and courtesy. Your overall satisfaction means a lot to us, and we are grateful you highlighted these efforts. We look forward to welcoming you for a more enjoyable stay in the future. Best regards, Jill Brouwers, Customer Service

Dear John, Thank you for your positive feedback. We are delighted that you found your stay with us comfortable and appreciated the helpfulness and patience of our staff. Our team always aims to make every guest feel welcome and supported, so it is wonderful to know you valued their professional approach. It is great that our self-service kiosk made your arrival and check-in smooth and easy. We want each part of your visit to be convenient, and our hospitality to shine through from start to finish. Thank you as well for sharing your intention to return. Your words of encouragement mean a lot to us, and we are glad our hotel felt like the right place for your visit to Tilburg. The entire team looks forward to welcoming you back for a future visit. Kind regards, Jill Brouwers, Customer Service

Dear Ana-Maria, Many thanks for your valuable feedback. Thank you so much for your wonderful review and perfect score! We’re very happy to hear that you had a comfortable stay and that you appreciated the cleanliness, location and easy check-in and check-out process. Thank you as well for mentioning the mini fridge. Although this is not a standard facility in our rooms, we completely understand that it can be convenient, especially for keeping drinks cold. Even so, we are glad our location made your travels easier. It would be a pleasure to welcome you again. Best regards, Jill Brouwers, Customer Service

Dear Eric, We appreciate your candid feedback; thank you. We are delighted that you enjoyed a very comfortable five nights with us. Our team is grateful for your kind words about their friendliness and support, as well as the pleasant atmosphere you experienced here. Your appreciation as an ALL Platinum member means a lot to us, and we are glad you value the loyalty programme. We are thrilled you felt so positive about your time at ibis Tilburg, especially the overall experience. We would love to have you return in the future. Best regards, Katja, Customer Service

Dear Gianfranco P., Thank you for choosing our hotel and for sharing your review. We’re glad our serene setting and transport links suited your family adventures. Our communal areas aim to create harmony between convenience and comfort, and we’re pleased they resonated with you. We all look forward to welcoming you back in the future! Best regards, Jill Brouwers, Customer Service