Novotel Antwerpen 4 stars

Customer review rating (ALL Rating) 3.9/5 379 reviews

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Luithagen Haven 6, 2030 ANTWERP, Belgium

Description

Hotel extras

  • Terrace and outdoor pool set in a beautiful, sprawling garden.

  • Excellent leisure facilities: outdoor pool, ping-pong table, kids' corner, fitness.

  • Complimentary private parking is available on site.

  • Close to major roads, public transport, and outside the LEZ zone.

  • 4 meeting rooms for up to 100 people, equipped with video conferencing and camera facilities.

Our accommodation(s)

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Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 ANTWERP
Belgium

GPS:51.267251, 4.400705

Telephone
Fax +32 3 541 70 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  379 reviews

TripAdvisor Rating  3.5/5  745 reviews

Bad restaurant experience

TripAdvisor rating 3.0/5

Fiona M TripAdvisor review

We had a bad restaurant experience at this hotel. Our family of five arrived for dinner at 9 pm. We asked if the food was still available and were told that it was, so we took a seat. We ordered from the menu and were then told that our requests were not available. The only option was fish and chips, so we ordered 2. I asked if we could order a salad for the two children with coeliac disease, who require a gluten-free diet. We were told that salad was not an option and that there was nothing for them. I asked to speak with the chef about any fruit or vegetable options, but he was unwilling to speak with me. My husband went to find some fruit in the car, so they could have something. When our fish and chips arrived, the meal was over cooked and the plate came with a small side salad. I asked the waiter why I was told I couldn't order a salad, and he said it only comes with a main meal. A very frustrating experience!!!

Dear Fiona, Thank you for your review. We are sincerely sorry that your dining experience did not meet the standards we strive to uphold. While our kitchen prepares dishes daily with fresh ingredients, we regret any inconsistency in meal preparation and will address this with our culinary team. We understand the importance of accommodating dietary needs and are reviewing our protocols to ensure clearer communication. Our chef is typically available to discuss special requests, and we apologize that this was not your experience. Please know your feedback is valuable as we continuously improve our services. We hope to have the opportunity to welcome you back in the future. With kind wishes for the new year, Marc Martens, General Manager

Customer review rating 0.5/5

Rajeev B. Families - Confirmed reviews ALL

It was a bad stay for us. The heating system in the room did not work. The beds were not at all comfortable. The service was very bad and they asked us to call from the room for any assistance but the phone did not work. The staff was rude and the cleaning of our room was not done properly. The breakfast spread was inadequate. There were very limited options. Don't waste your money. Avoid staying here.

Dear Rajeev, Thank you for taking the time to share your feedback. We are delighted to know that your arrival and check-in experience met your expectations. It’s also wonderful to hear that our Wi-Fi connectivity and sustainability initiatives contributed positively to your time with us. That said, we sincerely apologize that your experience fell short in some areas. Please know that we take your comments about the heating system, room comfort, and breakfast selection very seriously, as guest comfort is our priority. Our team is available around the clock to address any issues that may arise during your stay, and we regret if the solutions provided at the time did not entirely resolve your concerns. It is always our aim to provide a pleasant stay for all our guests, and your feedback is instrumental in our pursuit of continual improvement. We hope to have the chance to host you again for a more satisfying experience. With best wishes for the season, Marc Martens, General Manager

Customer review rating 0.5/5

Ramesh P. Business - Confirmed reviews ALL

Awful hotel - late arrival from 6 hour journey - room cold and heating not working. I was so cold we slept with our coats on the bed. The hot water was fixed at a lower temperature. Although the bed linen was fresh the pillows stank and the bedsprings were prominent. The restaurant food was terrible with service to match and unhelpful rude staff. We won’t be staying again and do not recommend it!! Should have looked at the google reviews….

Dear Ramesh, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologise that your experience fell short in multiple areas. Our team strives to maintain consistent room temperatures through our central heating system and provides extra blankets upon request at any time through our 24-hour reception. Regarding your dining experience, we regret this didn’t meet our usual standards. Our chefs prepare meals daily using fresh ingredients, and we encourage guests to notify our staff immediately if any aspect requires attention during their visit. Your comments about room upkeep have been shared with our housekeeping team for review. We take pride in our Green Key certification and daily towel replacement policy when items are left on the floor, as explained in our room information guides. We hope you might reconsider and allow us another opportunity to demonstrate our true standards of hospitality. Kindest regards, Marc Martens, General Manager

Customer review rating 4.5/5

Teodorina P. Families - Confirmed reviews ALL

We booked two rooms next to each other. One was good but in the other there were a few small problems. It was room 242. The bathroom light wouldn’t turn off, and the mattress was a bit uneven, which made it hard for two adults to sleep comfortably on the same bed.

Dear Teodorina, Thank you for your positive review. We are delighted to hear that you had a good overall experience at Novotel Antwerpen. We appreciate that you found one of your rooms to be comfortable and suitable for your family trip. It is wonderful that you chose our hotel for your visit to Antwerp. That said, we regret to learn about the technical and comfort issues you encountered in room 242. Our team is always available to address such matters promptly, and we encourage guests to contact our 24-hour reception for immediate assistance during their stay. We will certainly review these points with our maintenance team. Nonetheless, we are glad that despite these challenges, you still rated your overall experience highly. We value your loyalty as a Classic member and hope you were able to enjoy our convenient location near Antwerp’s attractions. We hope that you will return in the future. Best wishes, Marc Martens, General Manager

Customer review rating 3.0/5

Henrik H. Business - Confirmed reviews ALL

The mattress, duvet and pillows appear very low quality and should be upgraded, in particular considering that I stayed in an Executive room (322). Restaurant for dinner was pretty good, so had dinner in the hotel both evenings. Great with free parking.

Dear Henrik, Thank you for sharing your feedback following your recent stay with us. We appreciate reading that you enjoyed dining in our restaurant, found the complimentary parking useful and were pleased with the cleanliness of our facilities. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your impressions regarding the comfort of the room, including the bed, as well as your experience with breakfast and the internet service, are very important to us. We understand how important a good night’s rest and easy online access are for our guests. Please rest assured your remarks receive our full attention so we can ensure a better experience in the future. It’s nevertheless gratifying to know that you felt welcomed by our team and found good value during your stay. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Marc Martens, General Manager

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Other web-users rate our hotel

  • 252 reviews 7.5/10 Location
  • 627 reviews 5.1/10 Room
  • 456 reviews 7.1/10 Service
  • 19 reviews 5.4/10 WiFi
  • 331 reviews 4.7/10 Comfort
  • 284 reviews 4.3/10 Cleanliness
  • 232 reviews 6.1/10 Breakfast
  • 162 reviews 5.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.