Novotel Antwerpen 4 stars

Customer review rating (ALL Rating) 3.9/5 379 reviews

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Luithagen Haven 6, 2030 ANTWERP, Belgium

Description

Hotel extras

  • Terrace and outdoor pool set in a beautiful, sprawling garden.

  • Excellent leisure facilities: outdoor pool, ping-pong table, kids' corner, fitness.

  • Complimentary private parking is available on site.

  • Close to major roads, public transport, and outside the LEZ zone.

  • 4 meeting rooms for up to 100 people, equipped with video conferencing and camera facilities.

Our accommodation(s)

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Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 ANTWERP
Belgium

GPS:51.267251, 4.400705

Telephone
Fax +32 3 541 70 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  379 reviews

TripAdvisor Rating  3.5/5  748 reviews

Customer review rating 2.0/5

Jose F. Business - Confirmed reviews ALL

Stay there 7 days never vaccum the room the floor increased the amount of dirt during the days, the dust over the desk and some black clothes were visible in the last days! In a buzy night, the restaurante responsible refuse to serve a quick dinner on the counter, the room was full but the tables in the back for breakfast were not been used while people attend for the next table vacancy, leave to eat outside and never had anyother meal on the hotel since. Bed sheets had a hole on the foot area ~6cm wide, complaint at front desk and sheet was changed ... to a sheet with a hoe at the top with ~3cm.... a clear improvement!

Dear Jose F., We thank you for taking the time to send us your feedback. We are pleased to hear that Sara’s attentive service at breakfast contributed positively to your mornings during your stay. Her dedication is a true reflection of our commitment to guest satisfaction. However, we sincerely apologize that your experience fell short in some aspects. Our housekeeping team typically offers room cleaning twice weekly for extended stays, with additional services available upon request at reception. Regarding dining, our restaurant operates with a focus on accommodating guests efficiently, and we regret any delays you encountered. Please know we’ve shared your observations with our teams to reinforce service standards. We hope you will consider staying with us again in the future. Best regards, Marc Martens, General Manager

Customer review rating 5.0/5

Gaurav B. Solo - Confirmed reviews ALL

Receptionists very helpful, and good food served at the restsurant

Dear Gaurav, Thank you very much for your positive review. We are thrilled to hear that your stay at Novotel Antwerpen was enjoyable. It’s wonderful to know that our team’s efforts contributed to your positive experience. Our reception team is always dedicated to providing helpful service, and we’re delighted that their assistance made your check-in smooth. We also take pride in our restaurant offerings, and it’s great that you appreciated the quality and variety of meals during your visit. Thank you again, we hope that you will return in the future. Best wishes, Marc Martens, General Manager

Customer review rating 3.5/5

Jose G. Business - Confirmed reviews ALL

Bed is ok as is the size of the room. However, room was cold given there was no heating in the room and the parking was full of snow which then froze overnight making the walk back to the car quite precarious. And maybe one more minor detail, there are mislabelled items on the restaurant menu. Pulled Chicken hamburger is actually just a chicken breast sandwich. It was good though.

Dear Jose, We would like to thank you for sharing a review about your experience in our hotel. We are pleased that you found comfort in our bed and appreciated the spaciousness of your room during your business stay. It’s also wonderful to know our Classic loyalty program benefits added value to your experience. However, we sincerely regret that some aspects of your visit fell short of your expectations. While our central heating system maintains a consistent temperature, we understand individual preferences may vary and are always ready to provide additional heaters upon request. Regarding the parking area, we note that seasonal conditions unfortunately affected accessibility during your stay, and we continuously coordinate with maintenance teams to ensure guest safety. Furthermore, our restaurant team strives for menu accuracy and will review the description updates to better match our offerings. Nonetheless, we truly value your recognition of our reception team’s efforts. Your kind mention motivates us to maintain our high service standards. We hope to have the opportunity to welcome you back. Kind regards, Marc Martens, General Manager

Customer review rating 2.0/5

Abhishek C. Families - Confirmed reviews ALL

We did not expect this from Novotel. We were on a family vacation and we really did not like the hotel. The breakfast did not have much options for vegetarians. The rooms were not comfortable either. There were bed bugs that caused rashes to our children. The dinner too had very limited options and we had to resort to outside options. I would not recommend.

Dear Abhishek, We thank you for taking the time to send us your feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the challenges you experienced with the dining selections and room conditions during your family vacation. Our recent inspection by our pest control specialists found no evidence of the concerns you mentioned, and we take all such matters seriously. Our breakfast buffet includes a dedicated healthy corner with muesli, granola, seeds, dried fruit and soya milk, and our team is always available to assist with additional dietary requirements. Our restaurant offers various dining options throughout the day, and we are located just a short walk from additional dining venues to provide more choices for our guests. The whole team hope to have the pleasure of seeing you again. With best wishes for the year ahead, Marc Martens, General Manager

Bad restaurant experience

TripAdvisor rating 3.0/5

Fiona M TripAdvisor review

We had a bad restaurant experience at this hotel. Our family of five arrived for dinner at 9 pm. We asked if the food was still available and were told that it was, so we took a seat. We ordered from the menu and were then told that our requests were not available. The only option was fish and chips, so we ordered 2. I asked if we could order a salad for the two children with coeliac disease, who require a gluten-free diet. We were told that salad was not an option and that there was nothing for them. I asked to speak with the chef about any fruit or vegetable options, but he was unwilling to speak with me. My husband went to find some fruit in the car, so they could have something. When our fish and chips arrived, the meal was over cooked and the plate came with a small side salad. I asked the waiter why I was told I couldn't order a salad, and he said it only comes with a main meal. A very frustrating experience!!!

Dear Fiona, Thank you for your review. We are sincerely sorry that your dining experience did not meet the standards we strive to uphold. While our kitchen prepares dishes daily with fresh ingredients, we regret any inconsistency in meal preparation and will address this with our culinary team. We understand the importance of accommodating dietary needs and are reviewing our protocols to ensure clearer communication. Our chef is typically available to discuss special requests, and we apologize that this was not your experience. Please know your feedback is valuable as we continuously improve our services. We hope to have the opportunity to welcome you back in the future. With kind wishes for the new year, Marc Martens, General Manager

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Other web-users rate our hotel

  • 254 reviews 7.7/10 Location
  • 628 reviews 5/10 Room
  • 459 reviews 7.1/10 Service
  • 19 reviews 5.4/10 WiFi
  • 329 reviews 4.7/10 Comfort
  • 284 reviews 4.1/10 Cleanliness
  • 231 reviews 5.8/10 Breakfast
  • 167 reviews 5.1/10 Food

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