Novotel Antwerpen 4 stars

Customer review rating (ALL Rating) 3.9/5 379 reviews

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Luithagen Haven 6, 2030 ANTWERP, Belgium

Description

Hotel extras

  • Terrace and outdoor pool set in a beautiful, sprawling garden.

  • Excellent leisure facilities: outdoor pool, ping-pong table, kids' corner, fitness.

  • Complimentary private parking is available on site.

  • Close to major roads, public transport, and outside the LEZ zone.

  • 4 meeting rooms for up to 100 people, equipped with video conferencing and camera facilities.

Our accommodation(s)

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Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 ANTWERP
Belgium

GPS:51.267251, 4.400705

Telephone
Fax +32 3 541 70 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  379 reviews

Customer review rating 3.5/5

Boglarka N. Business - Confirmed reviews ALL

Nice room, very comfortable bed, big TV and beautiful bathroom, much appreciated. Breakfast was good too. What I didn't like is that the room was very cold and I couldn't open the window.

Dear Boglarka, Thank you for taking the time to share your comprehensive feedback with us. We are pleased that you found your accommodation comfortable and appreciated the generous space, supportive bedding and the appeal of your bathroom. Knowing that the large television and the quality of our breakfast contributed to a convenient experience for you truly encourages us. However, we are sorry that certain aspects of your room did not match your expectations. For guests who find the room temperature not to their liking or prefer additional ventilation, our team remains ready to provide extra heaters, blankets or assistance with windows if needed at any hour. Nonetheless, it is rewarding to read your compliments on our team’s service during check-in and departure, as well as your remarks about the level of cleanliness and our focus on sustainable operations. Your recognition of our dedication is highly valued. We hope to provide you with a more enjoyable stay in the future. Kind regards, Marc Martens, General Manager

Customer review rating 5.0/5

Kyriakos T. Families - Confirmed reviews ALL

It is by far the best Accor hotel that I stayed. The staff was really helpful and even gave us tips about the city. The room was properly cleaned.

Dear Kyriakos, Thank you for this high rating. We are delighted to learn that your stay at Novotel Antwerpen was your best Accor experience yet. Our team takes pride in offering attentive service, and we are glad the bar and restaurant staff made you feel welcome. Your kind words about the room cleanliness and the city tips provided are much appreciated. Regarding your mention of ease of access, we regret any inconvenience encountered and will take your feedback into consideration to enhance future guest experiences. Finally, it is wonderful that you found our hotel to stand out within the Accor family. We value your loyalty as a Silver member and are thrilled to have contributed to a memorable family trip. We look forward to seeing you again. Best wishes, Marc Martens, General Manager

Customer review rating 4.0/5

Antonio F. Couples - Confirmed reviews ALL

Good morning. I was satisfied with the hotel service, as expected. Regarding parking (one of the reasons I chose this hotel), I was surprised because it didn't actually have parking. What it did have was an agreement with a nearby parking lot, and I paid €35 ​​for 24 hours. That's regrettable.

Dear Antonio, It was a pleasure to receive your kind feedback. We are delighted to hear that your experience with our service met your expectations during your recent stay. That said, we regret that our parking arrangements caused inconvenience. While we do not have on-site parking, our partnership with a nearby facility aims to offer convenience, and we appreciate your understanding as we continue to refine this aspect of our service. Finally, we truly value your loyalty as a Classic member and are thrilled that you would recommend our loyalty program so highly. Our team remains dedicated to ensuring every aspect of your stay aligns with our commitment to quality. We hope to welcome you back soon. Best regards, Marc Martens, General Manager

Customer review rating 2.5/5

Shilpa M. Families - Confirmed reviews ALL

The stay was just ok but the staff wasn't. The receptionist at night was a very cold person and talked rudely. I needed to reach out to the manager for an emergency help required, but they didn't help. Even the accor customer care wasn't responsive since the manager was on Easter leave. They didn't want to disturb their manager even for urgent and important decisions! The cleaning lady barged into our room in afternoon even though we told her in the morning that we don't need cleaning.

Dear Shilpa, Thank you for taking the time to share your feedback with us. We are pleased that you appreciated your accommodation, the cleanliness standards and our sustainability efforts during your family stay. However, we sincerely apologize that your experience fell short in some areas and did not meet your expectations. We regret the service shortcomings you encountered with our reception team and the challenges you faced during your departure process. Your feedback about the wifi connectivity is valuable to us, and our team is always available to assist guests with technical support by providing direct contact details to our internet supplier for personalized assistance. We take your comments about room service protocols into consideration, as our housekeeping staff aims to respect guest preferences communicated at reception. We hope to welcome you back for an improved experience. Kind regards, Marc Martens, General Manager

Customer review rating 2.5/5

Lara J. Solo - Confirmed reviews ALL

As expected from a Novotel, the interior decor is fairly standard. Unfortunately, this particular property showed clear signs of wear and neglect. The staircase looked tired and uncared for, and a persistent smell of stale cigarette smoke permeated the first-floor corridor and seeped into the rooms. Music from the bar area was on until well past 1am, making it nearly impossible to ventilate your room to clear the odor without sacrificing your sleep. The room itself also felt less well-equipped than comparable Novotel rooms I’ve stayed in elsewhere. On the plus side, the free parking situation was good. However, the hotel’s location is currently inconvenient due to ongoing roadworks in the area. Most navigation apps haven’t really caught up, which can result in an unnecessary 10-min detour when arriving by car.

Dear Lara, Thank you for taking the time to share your feedback with us. We are pleased that your booking experience went smoothly and that your check-in process was efficient. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the issues you encountered with the property’s condition and the challenges with the atmosphere in certain areas of the hotel. We understand how disruptive external factors can be to your comfort, and we apologize for any inconvenience this caused during your visit. Please know that our team is available around the clock to assist with directions or any concerns that may arise during your stay. Nonetheless, we are grateful that you found value in our complimentary parking facilities. We hope to welcome you again in the future. Best wishes, Marc Martens, General Manager

Other web-users rate our hotel

  • 265 reviews 7.5/10 Location
  • 628 reviews 5.4/10 Room
  • 468 reviews 6.9/10 Service
  • 15 reviews 5.1/10 WiFi
  • 294 reviews 4.8/10 Cleanliness
  • 233 reviews 6.2/10 Breakfast

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