Novotel Antwerpen 4 stars

Customer review rating (ALL Rating) 3.9/5 405 reviews

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Novotel Antwerpen - Image 1
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Luithagen Haven 6, 2030 ANTWERP, Belgium

Description

Hotel extras

  • Terrace and outdoor pool set in a beautiful, sprawling garden.

  • Excellent leisure facilities: outdoor pool, ping-pong table, kids' corner, fitness.

  • Complimentary private parking is available on site.

  • Close to major roads, public transport, and outside the LEZ zone.

  • 4 meeting rooms for up to 100 people, equipped with video conferencing and camera facilities.

Our accommodation(s)

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Room 1

Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 ANTWERP
Belgium

GPS:51.267251, 4.400705

Telephone
Fax +32 3 541 70 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  405 reviews

Customer review rating 4.0/5

Teresa D. Families - Confirmed reviews ALL

Dear Teresa, Thank you very much for your feedback. We are delighted to hear your family enjoyed our child-friendly facilities and welcoming team members during your stay. Creating a comfortable space for families to relax together remains one of our top priorities. However, we sincerely regret that your room’s preparation fell short of expectations. We hold ourselves to high housekeeping standards and will reinforce these protocols with our team. Nonetheless, we are glad our highway-adjacent location simplified your travels. Our evening team particularly appreciates your kind words about their attentive service during your family dinner, they strive to turn chaotic moments into cherished memories. We hope to welcome you back. Best wishes, Marc Martens, General Manager

Customer review rating 3.5/5

Chantelle W. Couples - Confirmed reviews ALL

Dear Chantelle, We would like to thank you for taking the time to review your time at our hotel. We are delighted that you appreciated the variety of our breakfast buffet. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight in your room upon arrival and the delay in addressing the amenities you requested. Please know that we are addressing this matter with the housekeeping staff to ensure consistent service. We also understand the challenges with transportation due to the ongoing construction work in the area. Our team is always available at reception to provide information about our facilities or to suggest the best routes for getting around the city. Nonetheless, we’re encouraged by your overall rating and commitment to our loyalty program. We hope to see you again in the future. Kind regards, Marc Martens, General Manager

Customer review rating 2.5/5

Marie-jose K. Families - Confirmed reviews ALL

Dear Marie-Jose, Thank you for taking the time to share your feedback with us. We appreciate your recognition of our breakfast team member’s efforts to assist guests during morning service. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the difficulties you encountered with our front desk availability and the temperature control system. Our reception is staffed around the clock to assist guests, and we have a centralized climate system designed to maintain comfortable temperatures throughout the hotel. Additionally, our garden-facing rooms typically offer enhanced tranquility, and we would be happy to assist in arranging this option for your next visit. As a valued Diamond member, your continued trust in our loyalty program means a great deal to us. We remain committed to delivering the consistent quality you’ve experienced during previous visits. We hope to welcome you back for an improved experience. Kind regards, Marc Martens, General Manager

Customer review rating 4.5/5

Yvonne H. Couples - Confirmed reviews ALL

Dear Yvonne, We would like to thank you for taking the time to review your time at our hotel. It’s wonderful to hear you had such a pleasant stay with us. We’re delighted you found your room comfortable and enjoyed the recent updates. Our team takes pride in maintaining welcoming spaces, and your kind words about their service mean a lot. That said, we regret the breakfast experience fell short. While we aim to provide seamless service even during peak times, we’ll review your feedback to better manage high demand. Nonetheless, we’re thrilled the pool added refreshment to your stay during the warm weather. Its outdoor setting remains a favorite for many guests. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Marc Martens, General Manager

Customer review rating 5.0/5

Maria S. U. M. Couples - Confirmed reviews ALL

Dear Maria, Thank you for your positive feedback. We are thrilled to hear you had such a wonderful stay at Novotel Antwerpen. Our team takes great pride in creating memorable experiences, and we are delighted that our staff, especially the bartender, made your visit special. It’s fantastic to know you enjoyed the delicious meals and expertly crafted cocktails. We’re also glad our loyalty program added value to your stay, and we appreciate your enthusiastic recommendation to others. Your kind words about our welcoming atmosphere and dedicated service mean the world to us. We look forward to welcoming you back for another excellent experience with us. Kind regards, Marc Martens, General Manager

Other web-users rate our hotel

  • 273 reviews 7.3/10 Location
  • 634 reviews 5.3/10 Room
  • 472 reviews 7/10 Service
  • 16 reviews 4.5/10 WiFi
  • 295 reviews 4.4/10 Cleanliness
  • 242 reviews 6.1/10 Breakfast
  • 120 reviews 6.2/10 Amenities
  • 13 reviews 8.6/10 Wellness Area

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