Novotel Antwerpen 4 stars

Customer review rating (ALL Rating) 3.9/5 374 reviews

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Luithagen Haven 6, 2030 Antwerp, Belgium

Description

Hotel extras

  • Terrace and outdoor pool set in a beautiful, sprawling garden.

  • Excellent leisure facilities: outdoor pool, ping-pong table, kids' corner, fitness.

  • Private parking available on site for an additional fee.

  • Close to major roads, public transport, and outside the LEZ zone.

  • 4 meetings rooms for up to 100 people.

Our accommodation(s)

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Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 Antwerp
Belgium

GPS:51.267251, 4.400705

Telephone
Fax +32 3 541 70 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  374 reviews

TripAdvisor Rating  3.5/5  744 reviews

Customer review rating 0.5/5

Ramesh P. Business - Confirmed reviews ALL

Awful hotel - late arrival from 6 hour journey - room cold and heating not working. I was so cold we slept with our coats on the bed. The hot water was fixed at a lower temperature. Although the bed linen was fresh the pillows stank and the bedsprings were prominent. The restaurant food was terrible with service to match and unhelpful rude staff. We won’t be staying again and do not recommend it!! Should have looked at the google reviews….

Dear Ramesh, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologise that your experience fell short in multiple areas. Our team strives to maintain consistent room temperatures through our central heating system and provides extra blankets upon request at any time through our 24-hour reception. Regarding your dining experience, we regret this didn’t meet our usual standards. Our chefs prepare meals daily using fresh ingredients, and we encourage guests to notify our staff immediately if any aspect requires attention during their visit. Your comments about room upkeep have been shared with our housekeeping team for review. We take pride in our Green Key certification and daily towel replacement policy when items are left on the floor, as explained in our room information guides. We hope you might reconsider and allow us another opportunity to demonstrate our true standards of hospitality. Kindest regards, Marc Martens, General Manager

Customer review rating 4.5/5

Teodorina P. Families - Confirmed reviews ALL

We booked two rooms next to each other. One was good but in the other there were a few small problems. It was room 242. The bathroom light wouldn’t turn off, and the mattress was a bit uneven, which made it hard for two adults to sleep comfortably on the same bed.

Dear Teodorina, Thank you for your positive review. We are delighted to hear that you had a good overall experience at Novotel Antwerpen. We appreciate that you found one of your rooms to be comfortable and suitable for your family trip. It is wonderful that you chose our hotel for your visit to Antwerp. That said, we regret to learn about the technical and comfort issues you encountered in room 242. Our team is always available to address such matters promptly, and we encourage guests to contact our 24-hour reception for immediate assistance during their stay. We will certainly review these points with our maintenance team. Nonetheless, we are glad that despite these challenges, you still rated your overall experience highly. We value your loyalty as a Classic member and hope you were able to enjoy our convenient location near Antwerp’s attractions. We hope that you will return in the future. Best wishes, Marc Martens, General Manager

Customer review rating 3.0/5

Henrik H. Business - Confirmed reviews ALL

The mattress, duvet and pillows appear very low quality and should be upgraded, in particular considering that I stayed in an Executive room (322). Restaurant for dinner was pretty good, so had dinner in the hotel both evenings. Great with free parking.

Dear Henrik, Thank you for sharing your feedback following your recent stay with us. We appreciate reading that you enjoyed dining in our restaurant, found the complimentary parking useful and were pleased with the cleanliness of our facilities. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your impressions regarding the comfort of the room, including the bed, as well as your experience with breakfast and the internet service, are very important to us. We understand how important a good night’s rest and easy online access are for our guests. Please rest assured your remarks receive our full attention so we can ensure a better experience in the future. It’s nevertheless gratifying to know that you felt welcomed by our team and found good value during your stay. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Marc Martens, General Manager

Customer review rating 3.5/5

Conor J. Business - Confirmed reviews ALL

Very positive experience. My only suggestion for improvements would be that the quality of breakfast could improve. Coffee also not great.

Dear Conor, Thank you very much for your feedback. We are glad you appreciated the welcoming approach of our team members and the comfort provided by your accommodation. That said, we are sorry that some aspects of your stay did not meet your expectations. We note your observations about our breakfast selections and beverage quality and will share these insights internally. Nonetheless, we trust our convenient position near the Harbour added value to your business trip. We would love to have you return in the future. Best regards, Marc Martens, General Manager

Customer review rating 3.5/5

Christian H. Business - Confirmed reviews ALL

Prima kamer.

Beste, Hartelijk dank dat u de tijd heeft genomen om uw ervaring bij ons te delen. Het is prettig te horen dat u tevreden bent over uw kamer en dat u het verblijf als aangenaam heeft ervaren. Wij waarderen het dat u aangeeft dat het in- en uitchecken soepel verliep en dat u de netheid en het comfort van de accommodatie waardeerde. Echter, het spijt ons dat het ontbijt niet geheel aan uw verwachtingen voldeed. Bedankt dat u ons hierop wijst, dit nemen wij mee om te zorgen dat ons ontbijtbuffet goed aangevuld blijft. Tot slot vinden wij het fijn om te lezen dat u onze WiFi, het team en de schoonmaak van de kamer zo goed beoordeelt. Uw positieve woorden over de service en voorzieningen betekenen veel voor ons. We hopen u bij een volgend zakelijk of privéverblijf opnieuw welkom te mogen heten. Met vriendelijke groet, Marc Martens, General Manager

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Other web-users rate our hotel

  • 246 reviews 7.5/10 Location
  • 615 reviews 5.6/10 Room
  • 438 reviews 7.3/10 Service
  • 21 reviews 5.1/10 WiFi
  • 276 reviews 4.8/10 Cleanliness
  • 226 reviews 6.1/10 Breakfast
  • 157 reviews 5/10 Food
  • 127 reviews 4.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.