Novotel Antwerpen 3 stars

Dear Bernhard, We value your feedback concerning your recent stay. We appreciate your positive remarks about our high standards, however, we understand your concerns regarding the room quality and the carpet. We would like to inform you that we have plans for renovation, which will include updating the rooms and improving their overall quality. As for the internet connection speed, we apologize for any inconvenience you experienced and we will look into this matter with our provider. We hope to see you again in the future. Kind regards, Marc Martens, General Manager

Dear H., We thank you for taking the time to provide us with your feedback. While we are pleased you chose to stay with us, we are sorry that your experience did not meet your expectations. We urge guests to let us know of any issues with their room at the time, such as housekeeping matters, so we can rectify them. As for the charges, rest assured that you were not charged twice. As in the majority of hotels worldwide, our policy is to request a guarantee that is used to secure the room in case of late arrival. This amount is usually 'blocked' on an account but not actually debited. Nevertheless, your feedback is appreciated as it helps us to highlight areas for improvement. Your comments about the service you received have been noted and will be addressed to ensure we better meet your expectations. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc Martens, General Manager

Dear Jonathan, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our convenient location and the entrance to our hotel, however, we are sorry to hear that your room and bathroom did not meet your expectations and have taken your feedback into consideration. Regarding the car park, while it is not secured, we do offer free parking on-site for our guests' convenience and are pleased you found it to provide ample spaces. Furthermore, while we are glad our cuisine was to your liking, we regret to hear you felt our burger to not be of good value and have taken note of your comment for consideration and apologise you were not satisfied in this regard. Nonetheless, we always strive to provide the best service to our guests so it's great to know that you felt our team upheld the high level of service we are known for. We also know how important a good night's rest is to our guests and are pleased you found your bed to be comfortable and that you appreciated your seamless checkout. We hope to have the opportunity to welcome you back in the future. Best regards, Marc Martens, General Manager

Dear Adrian, Thank you for sharing your experience with us. It is a pleasure to know that you had a comfortable stay and that our spacious rooms met your expectations. We hope to have the opportunity to welcome you back. With very best wishes, Marc Martens, General Manager

Dear Chintana, Thank you for taking the time to share your experience with us. We are glad to hear that you had a smooth booking experience, however, we are sorry to learn that your stay did not meet your expectations. We regret that you were not entirely satisfied with your room and felt our usual high standards were not met. Please rest assured we will address your comment with the reception team. Moreover, we are constantly working on enhancing our facilities and services, and we have recently renovated some parts of our hotel, including the lobby, bar, and meeting rooms. Nevertheless, we have duly noted your feedback for consideration. We hope to welcome you back in the future. Best wishes, Marc Martens, General Manager