Novotel Antwerpen Hotel 3 stars

Very good , but breakfast was poor , food was cold , not hot and little choice

The room was too cold, I was told that the heating was via air system which wasn't working well. I ended up using an extra blanket and a portable heater. The carpet in the room was also heavily stained.

I stayed for 3 nights. The staff were friendly and helpful, the breakfast was OK (but very expensive) dinner was good. The room was not satisfactory. Dirty carpet, dirty curtains, worn furniture and 2 out of 4 room lights did not work. One made a loud buzzing noise. Reception were informed.

Bedrooms too old. Do not reflect what I would expect from the brand. Room was dirty, carpet needed to be cleaned. We needed to change room as the first one had a massive tobacco smell but the second one even without smell had the carpet completely dirty.

While I really like the people at the hotel, I am very disappointed that I will get no Accor points for staying at the hotel, even though I've been staying at the hotel every week since October 2019 and have been an Accor member for years. I understand that I booked points via Booking.com. I find it unacceptable and unsatisfying that no exception can be made, especially as it was news to me that I would get no points for boooking, via booking.com.

Pleasant stay, and we had a good sleep because of the double doors the room is quiet!

The hotel is really nice but we were really cold during the night and the ventilation in the bathroom was so noisy that we found it very hard to fall asleep and woke up several times during the night.

Placed in a quiet area, close to the main street, very apt for a good night sleep over a stopover. The staff was very helpful and accommodating, very helpful. The bed was comfortable and the services fine. Bathroom clean. The carpet though was not very clean and had dirt patches. The toilet had a foul smell originating like a blocked drainage.

Overhaul stay was Extremely satisfied, staff very friendly, clean rooms, with tea & coffee available, HOWEVER: 1, Gym require updating 2, Opening time of gym should suit guest working hours (unable to get in gym before 7am :-( ) 3, Restaurant staff require training on service and guest arrival.

Godd morning . I asked the recepsionist help in order to restore the Toilette basic condition. In partuclar i asked to recovery the normal condition for the lavatory. They never came to repair. Room 301 Best Regards Fr

Ok to sleep, rooms soso, general impression of the hotel becomes scruffy, needs a good upgrade fresh paint and more

The reason for this positive review is the ongoing effort of the local staff that are always ready to support you, even in busy times, and their kindness. Although this hotel cannot be compared to other again, the staff makes it a pleasant stay.

The room was dirty and in unacceptable condition!! It was absolutely a no-go for my toddler. From the carpet to the ventilator in the room everything was rotten and completely in bad condition! The room and probably all the rooms/ whole hotel should be renovated immidoately!!!! I have sent an email to the manager of the hotel and also has the photos taken of the room. The money paid should be returned back to me!

More like a UK travelodge . Awful pull out lumpy bed for the children - they stayed way second night. Breakfast good if you like rubber scrambled eggs and bacon scraps. They insist I go one for 200 word minimum but I think you get the message . ANother way of saying it is that I do not normally share a car park with huge lorries & trailers , nothing against lorries and their drivers , but I was expecting more than a truck stop..

It was a while ago since we booked this hotel in Antwerp, and yet it felt like homecoming. As always. So, we'll come again next year, that's for sure! Excellent hotel and very friendly staff. Just all we want.