Novotel Antwerpen 3 stars

Customer review rating (ALL Rating) 3.8/5 450 reviews

Hotel extras

  • We obtained the ALLSAFE cleanliness and prevention label

  • Recently renewed rooms, lobby, bar and conference rooms

  • Located just outside the LEZ-zone, and only little drive away from public transportation

  • American breakfast buffet, Bar&Brasserie Foodsquare, conference rooms

  • Free WiFi, Free parking, Free outdoor swimming pool AND Free Fitness

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Nos chambres de 25m² sont conçues pour votre confort: literie de qualité, air conditionné, TV écran plat, coffre-fort, room service, salle de bain avec baignoire ou douche

Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 Antwerp

GPS:51.267251, 4.400705

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Foodsquare Bar & Brasserie

Bar & Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  450 reviews

TripAdvisor Rating  3.5/5  716 reviews

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

As usual, but I'm surprised about the high price for the stay in relation to the quality of the room

Dear Bernhard, We value your feedback concerning your recent stay. We appreciate your positive remarks about our high standards, however, we understand your concerns regarding the room quality and the carpet. We would like to inform you that we have plans for renovation, which will include updating the rooms and improving their overall quality. As for the internet connection speed, we apologize for any inconvenience you experienced and we will look into this matter with our provider. We hope to see you again in the future. Kind regards, Marc Martens, General Manager

Terrible stay, rude stuff, to busy, charged twice, smelly room,

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Will never stay here again completely awful

Dear H., We thank you for taking the time to provide us with your feedback. While we are pleased you chose to stay with us, we are sorry that your experience did not meet your expectations. We urge guests to let us know of any issues with their room at the time, such as housekeeping matters, so we can rectify them. As for the charges, rest assured that you were not charged twice. As in the majority of hotels worldwide, our policy is to request a guarantee that is used to secure the room in case of late arrival. This amount is usually 'blocked' on an account but not actually debited. Nevertheless, your feedback is appreciated as it helps us to highlight areas for improvement. Your comments about the service you received have been noted and will be addressed to ensure we better meet your expectations. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc Martens, General Manager

Good location, soft mattress. Dinner good.

Customer review rating 2.5/5

Jonathan Business - Confirmed reviews ALL

Car park isn’t secure which is a downer. Parking area is ample. Entrance is nice. Staff member was helpful - sort of. Missed off some basic check in details but I think she was just about to have a break and no other staff member present so I also recognise she stopped and helped which was nice! When I come downstairs again she was again helpful. Room space and decor was below average. Don’t like the set up of it at all. Bathroom dated. Toilet are so small. Bed mattress was very comfortable. Linen clean and white. Plenty of pillows. Big TV. Fast check out smooth. I would use again though.

Dear Jonathan, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our convenient location and the entrance to our hotel, however, we are sorry to hear that your room and bathroom did not meet your expectations and have taken your feedback into consideration. Regarding the car park, while it is not secured, we do offer free parking on-site for our guests' convenience and are pleased you found it to provide ample spaces. Furthermore, while we are glad our cuisine was to your liking, we regret to hear you felt our burger to not be of good value and have taken note of your comment for consideration and apologise you were not satisfied in this regard. Nonetheless, we always strive to provide the best service to our guests so it's great to know that you felt our team upheld the high level of service we are known for. We also know how important a good night's rest is to our guests and are pleased you found your bed to be comfortable and that you appreciated your seamless checkout. We hope to have the opportunity to welcome you back in the future. Best regards, Marc Martens, General Manager

Good value for money.

Customer review rating 4.0/5

Adrian B. Families - Confirmed reviews ALL

It meet our needs. Good size room for us.

Dear Adrian, Thank you for sharing your experience with us. It is a pleasure to know that you had a comfortable stay and that our spacious rooms met your expectations. We hope to have the opportunity to welcome you back. With very best wishes, Marc Martens, General Manager

Novotel Antwerpen budget

Customer review rating 2.5/5

Chintana K. Families - Confirmed reviews ALL

Upon arrival, the receptionist was not very friendly nor courteous. Room was cramped that looked like a low budget hostel type where you would expect to pay $30-$50 per night and not a typical Novotel that I typically associate with and would not recommend to anyone of my associates.

Dear Chintana, Thank you for taking the time to share your experience with us. We are glad to hear that you had a smooth booking experience, however, we are sorry to learn that your stay did not meet your expectations. We regret that you were not entirely satisfied with your room and felt our usual high standards were not met. Please rest assured we will address your comment with the reception team. Moreover, we are constantly working on enhancing our facilities and services, and we have recently renovated some parts of our hotel, including the lobby, bar, and meeting rooms. Nevertheless, we have duly noted your feedback for consideration. We hope to welcome you back in the future. Best wishes, Marc Martens, General Manager

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Other web-users rate our hotel

  • 333 reviews 7.7/10 Location
  • 896 reviews 4.7/10 Room
  • 615 reviews 7.6/10 Service
  • 53 reviews 5.4/10 WiFi
  • 473 reviews 2.9/10 Cleanliness
  • 439 reviews 4.7/10 Comfort
  • 350 reviews 6.6/10 Breakfast
  • 244 reviews 4.2/10 Vibe

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