Novotel Antwerpen Hotel 3 stars

I stayed for 3 nights. The staff were friendly and helpful, the breakfast was OK (but very expensive) dinner was good. The room was not satisfactory. Dirty carpet, dirty curtains, worn furniture and 2 out of 4 room lights did not work. One made a loud buzzing noise. Reception were informed.

Bedrooms too old. Do not reflect what I would expect from the brand. Room was dirty, carpet needed to be cleaned. We needed to change room as the first one had a massive tobacco smell but the second one even without smell had the carpet completely dirty.

While I really like the people at the hotel, I am very disappointed that I will get no Accor points for staying at the hotel, even though I've been staying at the hotel every week since October 2019 and have been an Accor member for years. I understand that I booked points via Booking.com. I find it unacceptable and unsatisfying that no exception can be made, especially as it was news to me that I would get no points for boooking, via booking.com.

Pleasant stay, and we had a good sleep because of the double doors the room is quiet!

The hotel is really nice but we were really cold during the night and the ventilation in the bathroom was so noisy that we found it very hard to fall asleep and woke up several times during the night.

Placed in a quiet area, close to the main street, very apt for a good night sleep over a stopover. The staff was very helpful and accommodating, very helpful. The bed was comfortable and the services fine. Bathroom clean. The carpet though was not very clean and had dirt patches. The toilet had a foul smell originating like a blocked drainage.

Overhaul stay was Extremely satisfied, staff very friendly, clean rooms, with tea & coffee available, HOWEVER: 1, Gym require updating 2, Opening time of gym should suit guest working hours (unable to get in gym before 7am :-( ) 3, Restaurant staff require training on service and guest arrival.

Godd morning . I asked the recepsionist help in order to restore the Toilette basic condition. In partuclar i asked to recovery the normal condition for the lavatory. They never came to repair. Room 301 Best Regards Fr

Ok to sleep, rooms soso, general impression of the hotel becomes scruffy, needs a good upgrade fresh paint and more

the rooms was not so clean, there were no (shampoo, hair drier) and some path services, My children request the bar for the welcome drink to drink it while we are driving in the car, but the lady on the bar doesn't accept

The reason for this positive review is the ongoing effort of the local staff that are always ready to support you, even in busy times, and their kindness. Although this hotel cannot be compared to other again, the staff makes it a pleasant stay.

Room was good, but spoilt by noisy neighbours (crying baby and bouncing on beds)

I was on business trip, As I travel allover Europa , I was satisfied on your hotel EXCEPT there was a girl(black) at the bar she was rude and not willing to serve or behavier EXCEPT that satff all of the them was very kind ,especialy your receptionist girl/boy was very helpful I was really appreciate on their welcoming or behaviour...

It was not our first stay over in this hotel. We were glad to arrive for pause on our way to France. We had made a reservation via the Accor website, after having asked for connected rooms and a baby cot. Every thing was perfect regarding the rooms. Thank you for the toys for the children. The receptionist brought the baby cot after we checked-in. We had dinner in the restaurant. We apreciated the quality of the dishes and we were grateful for the drink vouchers. The children could play in the kids corner. The breakfast was fine, but there was no available baby chair. In fact we saw only two. This is not a lot considering the price of such chairs (from IKEA) and the fact that Novotel is a family oriented hotel brand. Check-out was perfect, we used part of our Accor Reward Points. Thank you again for this stay, we will come again!

In one word: Terrible. In a couple of more words: The reason for this stay was to flee the dutch fireworks because of the pregnancy AND GET SOME REST. Next day we had a family-visit planned around Brussels. Unfortunately the beds were soo bad that I had the feeling I was sleeping upside-down. Also we opened the window wide because even though the room thermostat was set to 5 degrees Celsius, the temperature in the room was uncomfortably hot. Because of that I could not fall asleep before 4:30 AM! Next day my pregnant girlfriend took the shower but the cap that should cover the drain was loose, SHE NEARLY SLIPPED BECAUSE OF THAT!!!!!!! And when she tried to use the hair-drier, it gave such a poor pressure that it was worthless. When I went to the reception to get a normal one, they told me that they were all lent out. So she had to air-dry her hair instead. And the above points were just a couple of the worst examples. The only positive side was that the personnel was friendly.