Novotel Antwerpen 4 stars

Customer review rating (ALL Rating) 3.9/5 375 reviews

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Luithagen Haven 6, 2030 ANTWERP, Belgium

Description

Hotel extras

  • Terrace and outdoor pool set in a beautiful, sprawling garden.

  • Excellent leisure facilities: outdoor pool, ping-pong table, kids' corner, fitness.

  • Complimentary private parking is available on site.

  • Close to major roads, public transport, and outside the LEZ zone.

  • 4 meeting rooms for up to 100 people, equipped with video conferencing and camera facilities.

Our accommodation(s)

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Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 ANTWERP
Belgium

GPS:51.267251, 4.400705

Telephone
Fax +32 3 541 70 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  375 reviews

Customer review rating 1.5/5

Keyur C. M. Couples - Confirmed reviews ALL

We booked this hotel just for one night stay so we didn't have much expectation from it but hotel did not meet that also. I booked room with king size bed but receptionist gave room with two single beds. He didn't even inform us when we were at reception. We got to know when we entered the room which was disaster from hotel side. When I again went to reception, the person gave common reason like "Hotel is fully booked and there is not other room available apart from the room given to us". I do not understand that how is it possible. I booked specific room weeks ahead and it was non-refundable. I also registered online confirming my arrival but still hotel couldn't keep my room empty. As a Accor gold member, we expect some upgrades when we stay at Novotel but they were not able to keep my desired room. Hotel tried to give me complementary breakfast to compensate but it was not the thing we wanted. The hotel location is good and free parking is plus point but service is not up to the mark.

Dear Keyur C., Thank you for taking the time to share your feedback. We appreciate your mention of our convenient location and the complimentary parking, which we are glad added value to your stay. However, we are truly sorry to hear that your experience did not meet the standards we strive to uphold, particularly regarding the room allocation and service received. As a valued Accor Gold member, your satisfaction is paramount, and we deeply regret any inconvenience caused. While our reception team aimed to address the situation, we understand this did not fully resolve the concerns. Please know that your feedback has been shared with our management team for review. We hope to welcome you back in the future. Best regards, Marc Martens, General Manager

Customer review rating 5.0/5

Burak I. Business - Confirmed reviews ALL

Everything was amazing. All the staff, building, breakfast.. Well done keep going!!

Dear Burak I., Thank you very much for your kind feedback. We are thrilled to hear that your stay at Novotel Antwerpen exceeded your expectations. It was a pleasure to read your kind words about our team, facilities, and breakfast offerings. Knowing that your room provided a comfortable and quiet environment for your business trip is particularly rewarding. We also appreciate you highlighting the cleanliness and quality of our food, our kitchen team takes great pride in their daily preparations. Your mention of considering a future family visit warms our hearts. We would be delighted to welcome you back and offer tailored experiences for all ages, such as our children’s corner and family-friendly room configurations. We look forward to welcoming you again soon. Best wishes, Marc Martens, General Manager

Customer review rating 4.5/5

Pietro B. Business - Confirmed reviews ALL

OK

Gentile Pietro, Siamo lieti che il Suo soggiorno al Novotel Antwerpen sia stato confortevole e piacevole. Apprezziamo che abbia gradito la posizione strategica dell’hotel e la qualità del drink di benvenuto offerto. Il nostro team si impegna ogni giorno per garantire un servizio attento alle esigenze dei viaggiatori in trasferta. Ci dispiace che la proposta gastronomica non abbia pienamente soddisfatto le Sue aspettative. La Sua osservazione sarà preziosa per arricchire le nostre opzioni culinarie e migliorare la varietà dei piatti. Ci teniamo inoltre a sottolineare che la vicinanza al centro città e ai principali snodi autostradali rimane uno dei punti di forza della nostra struttura, ideale per chi viaggia per lavoro. Speriamo di avere presto il piacere di ospitarla di nuovo presso il Novotel Antwerpen. Nel frattempo, le porgiamo i nostri cordiali saluti. Marc Martens, General Manager

Customer review rating 2.0/5

Matthew B. Business - Confirmed reviews ALL

The overall experience was poor with the drain sewer smell being bad enough to stop me booking in future. I have stayed a number of times and the smell has been there the last 3 times over more than 6 months. The staff a friendly but few in number and servicenis slow. The rooms and hotel is clean and tidy and the rooms are good.

Dear Matthew, Thank you for taking the time to share your detailed feedback with us. We are pleased that you appreciated our friendly team and look forward to sharing your kind words with them; however, we have noted your feedback about service efficacy. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand your concerns about the unpleasant odors, which occasionally reach us from the Port during heavy rainfall when weather conditions are unfavorable. We regret the impact this had on your experience and appreciate your patience with this external factor beyond our control. Nonetheless, we are grateful that you found our location convenient for your travels. We hope that you will allow us the opportunity to welcome you back for a more satisfying experience in the future. Best regards, Marc Martens, General Manager

Customer review rating 2.0/5

Wasim S. Families - Confirmed reviews ALL

I kept calling the receptionist never attends calls or never replies to emails in the night. When I reached the hotel, no one was there at desk for 10 minutes. The receptionist was in the kitchen area. Restaurant has too less breakfast items which were not even cared after served. The dushes were unorganized and tages didn't match. People couldn't figure out which spoons or prongs to use for which dish. Like this the food was getting cross-contaminated. For example: Egg getting mixed up with beans and even bacon due to same spoon or prong used. No chef taking care of organizing this! This is a major feedback because I will never eat something cross mixed up like this.

Dear Wasim S., We thank you for taking the time to send us your feedback. We are pleased to know you appreciated our convenient amenities such as complimentary parking and Tesla charging facilities. However, we sincerely apologize that your experience fell short in some areas. The delayed assistance you encountered at reception does not reflect our usual service standards, and we are addressing this internally to ensure prompt attention for all guests. Regarding the cleanliness concerns raised, our housekeeping team is available around the clock to address any immediate needs upon request. We also note your comments regarding your breakfast experience and would like to assure you that we continuously work to maintain high standards in our culinary offerings, while implementing measures to prevent cross-contamination and ensure spotless dining environments. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Marc Martens, General Manager

Other web-users rate our hotel

  • 261 reviews 7.7/10 Location
  • 630 reviews 5.1/10 Room
  • 462 reviews 6.7/10 Service
  • 16 reviews 5.6/10 WiFi
  • 326 reviews 4.8/10 Comfort
  • 292 reviews 4.4/10 Cleanliness
  • 228 reviews 5.8/10 Breakfast
  • 179 reviews 5.2/10 Food

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