Novotel Antwerpen 4 stars

Customer review rating (ALL Rating) 3.8/5 422 reviews

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Novotel Antwerpen - Image 1
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Novotel Antwerpen - Image 4
Luithagen Haven 6, 2030 ANTWERP, Belgium

Description

Hotel extras

  • Terrace and outdoor pool set in a beautiful, sprawling garden.

  • Excellent leisure facilities: outdoor pool, ping-pong table, kids' corner, fitness.

  • Complimentary private parking is available on site.

  • Close to major roads, public transport, and outside the LEZ zone.

  • 4 meeting rooms for up to 100 people, equipped with video conferencing and camera facilities.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 double bed

Photo out of - Superior Room with 1 double bed

Discover the comfort of our new Superior Double Room. This newly renovated room includes a desk, safe and kettle. Within its bathroom, you will find the basic amenities to feel at home. Twin beds upon request.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Our Classic Double Room offers maximum comfort and is a great example of Novotel service and standards. Within its facilites you will find a desk, kettle and in-room safe.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 ANTWERP
Belgium

GPS:51.267251, 4.400705

Telephone
Fax +32 3 541 70 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 120 rooms
  • 2 rooms for people with reduced mobility
  • 51 family rooms
  • 7 connecting rooms
  • 120 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

4 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s library
  • Board games available
  • Indoor playground for children
  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Outdoor unheated pool

  • Outside
  • On site

Novotel Antwerpen Gym

  • On site

Sports and leisure

Football

  • Nearby

Gym

  • On site

Table tennis

  • On site

Bike rack facilities

  • On site

Table tennis

  • On site

Bike rack facilities

  • On site

Gym

  • On site

Football

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 80 parking spaces
  • Parking opened 24/7
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 22 kVA
  • TESLA recharging units

Vehicles

  • Bus parking

Security

  • Well-lit parking

Accessibility

  • Accessible parking

FOODSQUARE BAR AND BRASSERIE

Photo out of - FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Cooking style
Regional
Chef name
Marc Martens
Capacity
80
Accessibility
Accessible service
Luithagen Haven 6, 2030 Antwerp, Belgium
Telephone +32 3 542 03 20
Menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Welcome to our stylish hotel bar - the perfect place to unwind after a busy day. Enjoy the warm atmosphere indoors or sit outside on the inviting terrace with views of the garden and pool. Try our Belgian beers and completely relax.

Enjoy our rich continental breakfast buffet with fresh products and hot dishes. An extensive range of fresh fruits, cereals, dairy products and a variety of breads ensure a healthy start of the day.

Take some time out to relax by the outdoor pool during your stay at our hotel. Dip your feet in the water and experience true relaxation.

The gym offers high-quality cardio and weight-lifting equipment including treadmill, cross-trainer and exercise bike.

on request

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  422 reviews

Customer review rating 0.5/5

David R. Families - Confirmed reviews ALL

Dear David, Thank you for your honest feedback. We are pleased that you found our team welcoming and friendly upon your arrival. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The comfort of our guests is something we take very seriously, and we regret that your impression of the accommodation and overall value fell short. Our hotel offers a range of amenities including connecting family rooms, an outdoor swimming pool open during summer, and complimentary breakfast for children under 16 when accompanied by an adult. We also want you to know that our reception team is available around the clock and will always do their utmost to assist with any concern during your stay. We hope you will come and stay with us again. Best wishes, Marc Martens, General Manager

Customer review rating 2.0/5

Simon V. Families - Confirmed reviews ALL

Dear Simon, Thank you for sharing your point of view. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret that your room fell short of the standard you have come to associate with Novotel. Our housekeeping team is on site every day until 6pm and remains at your disposal around the clock via reception to address any concern immediately. Connectivity can also make a difference during a family stay, and we understand how frustrating a slow connection can be. Our front desk team is always ready to provide the direct contact number of our internet supplier so that any device-specific issue can be resolved promptly. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Marc Martens, General Manager

Customer review rating 3.0/5

Leigh D. Families - Confirmed reviews ALL

Dear D., We are grateful for the time you took to review your recent visit to our hotel. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team aims to ensure smooth check-in procedures for every guest, so we regret the initial confusion with your room assignment and the subsequent set-up for your family. Reliable housekeeping is essential for guest comfort, and we take your comments on towel provision seriously. We also regret any conflicting information received from our team about on-site dining and understand how this, combined with the outdoor environment, affected your overall experience. Please know that we are reviewing this matter internally to avoid a repeat. Nonetheless, we appreciate you highlighting our restaurant. Though we note your comments on the pricing, we are glad that you were satisfied with the offerings available during your visit. We hope to have the opportunity to welcome you again. Kind regards, Marc Martens, General Manager

Customer review rating 4.5/5

George M. Couples - Confirmed reviews ALL

Dear George, It was a pleasure to receive this kind review of your time with us. We are delighted you enjoyed how welcoming our team was during your stay. Our staff takes pride in creating a warm atmosphere for every guest. It is also wonderful that you found your room comfortable and spotless throughout your visit. We work hard to ensure everything meets our guests’ needs. Moreover, we are glad our hearty breakfast options and convenient on-site parking made your experience even smoother. Your high praise for these services means a lot to us. We appreciate your loyalty as a Classic member and are pleased our efforts made your time at Novotel Antwerpen so memorable. We hope to welcome you back. Best wishes, Marc Martens, General Manager

Customer review rating 5.0/5

Kemi A. Couples - Confirmed reviews ALL

Dear Kemi, Thank you for your valuable feedback. We are delighted that you managed to enjoy a peaceful and refreshing stay away from daily stresses. Our team is pleased to know that our location offered you the opportunity to relax and recharge. We are glad you felt welcome and found the staff friendly throughout your short stay. It is also great to hear that you liked the breakfast selection and appreciated having many choices to start the day well. It means a lot that you found booking simple and the loyalty program worthwhile. We appreciate your positive comments about every aspect of your getaway, from the calm environment to the helpful team members. Thank you again. We look forward to welcoming you back soon. Kind regards, Marc Martens, General Manager

Dear David, Thank you for your honest feedback. We are pleased that you found our team welcoming and friendly upon your arrival. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The comfort of our guests is something we take very seriously, and we regret that your impression of the accommodation and overall value fell short. Our hotel offers a range of amenities including connecting family rooms, an outdoor swimming pool open during summer, and complimentary breakfast for children under 16 when accompanied by an adult. We also want you to know that our reception team is available around the clock and will always do their utmost to assist with any concern during your stay. We hope you will come and stay with us again. Best wishes, Marc Martens, General Manager

Customer review rating 2.0/5

Simon V. Families - Confirmed reviews ALL

Unfortunately we found the room dirty and not up to the standard that we are used to at Novotel.

Dear Simon, Thank you for sharing your point of view. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret that your room fell short of the standard you have come to associate with Novotel. Our housekeeping team is on site every day until 6pm and remains at your disposal around the clock via reception to address any concern immediately. Connectivity can also make a difference during a family stay, and we understand how frustrating a slow connection can be. Our front desk team is always ready to provide the direct contact number of our internet supplier so that any device-specific issue can be resolved promptly. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Marc Martens, General Manager

Customer review rating 3.0/5

Leigh D. Families - Confirmed reviews ALL

Our key didn’t work so we went back to reception who reprogrammed the key but this key was to an already occupied room. Thankfully no one was in the room at the time. This mixup was blamed on housekeeping and we were given another key and this room was unoccupied. The room was not set up for 4 people (2 adults and 2 children) and there was 1 towel and the folding bed was closed. We got more towels and pillows but it felt like this room was not meant for us either. The following day housekeeping made up the room and reset it for single occupancy (single towel etc) despite it being obvious the room had multiple people in it. Again, we got more towels and pillows. Coffee pods in the room were all decaffeinated which was a minor inconvenience. Dinner in the restaurant was tasty but expensive. Breakfast was good and kids ate free which was great. My only complaint was that some items were not replenished quickly. We got takeaway on our second night as we weren’t hungry enough for a full restaurant expensive meal. The man at reception said we could eat in the restaurant area. When it arrived, the restaurant staff said no and we had to eat it outdoors. Thankfully it was dry and not too cold but many people were smoking which made for an unpleasant eating experience.

Dear D., We are grateful for the time you took to review your recent visit to our hotel. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team aims to ensure smooth check-in procedures for every guest, so we regret the initial confusion with your room assignment and the subsequent set-up for your family. Reliable housekeeping is essential for guest comfort, and we take your comments on towel provision seriously. We also regret any conflicting information received from our team about on-site dining and understand how this, combined with the outdoor environment, affected your overall experience. Please know that we are reviewing this matter internally to avoid a repeat. Nonetheless, we appreciate you highlighting our restaurant. Though we note your comments on the pricing, we are glad that you were satisfied with the offerings available during your visit. We hope to have the opportunity to welcome you again. Kind regards, Marc Martens, General Manager

Customer review rating 4.5/5

George M. Couples - Confirmed reviews ALL

all good staff friendly room good clean very good breakfast good parking

Dear George, It was a pleasure to receive this kind review of your time with us. We are delighted you enjoyed how welcoming our team was during your stay. Our staff takes pride in creating a warm atmosphere for every guest. It is also wonderful that you found your room comfortable and spotless throughout your visit. We work hard to ensure everything meets our guests’ needs. Moreover, we are glad our hearty breakfast options and convenient on-site parking made your experience even smoother. Your high praise for these services means a lot to us. We appreciate your loyalty as a Classic member and are pleased our efforts made your time at Novotel Antwerpen so memorable. We hope to welcome you back. Best wishes, Marc Martens, General Manager

Customer review rating 5.0/5

Kemi A. Couples - Confirmed reviews ALL

Had nice time, it was a short stay but really enjoyed it . Friendly people and the breakfast was so rich and nice. You have lots of varieties to choose from

Dear Kemi, Thank you for your valuable feedback. We are delighted that you managed to enjoy a peaceful and refreshing stay away from daily stresses. Our team is pleased to know that our location offered you the opportunity to relax and recharge. We are glad you felt welcome and found the staff friendly throughout your short stay. It is also great to hear that you liked the breakfast selection and appreciated having many choices to start the day well. It means a lot that you found booking simple and the loyalty program worthwhile. We appreciate your positive comments about every aspect of your getaway, from the calm environment to the helpful team members. Thank you again. We look forward to welcoming you back soon. Kind regards, Marc Martens, General Manager

Customer review rating 3.5/5

David P. Families - Confirmed reviews ALL

Well located and comfortable stay

Dear David, We thank you for taking the time to provide us with your feedback. We are pleased you found your stay both comfortable and convenient for your family trip. It is wonderful to know you appreciated the check-in and check-out processes, as well as the quality of the WiFi and the value for money. We are also glad that being a member of our loyalty programme and the booking experience on our website contributed positively to your experience. Our location close to the Harbour and within easy reach of Antwerp’s centre is something we are proud of, and it is great to know you found it suited your needs. We all hope to welcome you back in the future. Best wishes, Marc Martens, General Manager

Customer review rating 4.0/5

Michelle P. Families - Confirmed reviews ALL

Although our stay was short, one night the hotel was clean and comfortable. Staff were friendly and helpful, although at times a bit sparse. Food was very enjoyable. Only down side was we saw a couple of rats running around and also hurt lots of wrestling in the hedgerows. Hotel is a little bit out the way. A car is definitely advisable.

Dear Michelle, We are grateful for the time you took to review your recent visit to our hotel. We are delighted that you enjoyed a comfortable visit and found our rooms inviting and well-kept. Our team is also pleased that you valued our friendly service and appreciated the efforts of everyone you encountered. It is lovely to hear that you enjoyed your meal with us and that the hospitality contributed to a relaxing experience. However, we regret that some aspects of your visit did not meet your expectations. We are sorry if our team was not always immediately available, and for any inconvenience you faced outdoors. We always strive to coordinate our schedules so that our team is on hand whenever guests need them. Nonetheless, our hotel’s peaceful location allows for a calm escape, even if it means being slightly removed from the city’s bustle. It is great to know that you managed your travel plans with ease despite this. It would be a pleasure to welcome you again. Best regards, Marc Martens, General Manager

Customer review rating 5.0/5

Ansar S. Families - Confirmed reviews ALL

Upon arrival I was told parking is full and no other option available. Pillows were slimmest pillow in the world and only one pillow per person, asked for more pillows they said sorry only one pillow per person. Bed was not made properly and all the bed covers and blanket covers were keeping coming off. A massive duvet was folded in half and fit in a smaller duvet cover which were a nightmare to keep it flat. No cleaning provided by default, if you want cleaning then fill a form online everytime and when you fill it nothing happens no one will clean the room anyway. Carpet dirty, smelly I can keep go on and on, also very dirty and smelly toilet.

Dear Ansar S., We appreciate you sharing your comments with us. We are glad you found the booking process and your arrival at reception smooth. Our team appreciates your kind words about the comfort and cleanliness of your accommodation. It is always our aim to deliver excellent value and a welcoming environment, and your positive feedback means a lot. However, we are sorry the service did not fully meet your expectations in some areas. We appreciate your patience with the parking situation and your honest remarks about our recognition of ALL members, as well as your experience with the welcome arrangements. We understand how important these details are during a family stay, and your feedback will help us remain attentive on what matters most. Nonetheless, we are grateful you valued our efforts towards sustainability, as well as our food initiatives for local and seasonal products. Our team feels encouraged by your appreciation for their hard work and dedication, and we hope that these aspects contributed to your overall comfort during your stay. We would love to have you return in the future. Kindest regards, Marc Martens, General Manager

Customer review rating 1.0/5

Edward R. Families - Confirmed reviews ALL

Not a great experience. Cigarette smoke was coming into our room through the air-conditioning/ventilation system throughout the night. The smell was strong and persistent, making it very difficult to sleep and leaving the room feeling unpleasant and uncomfortable.

Dear Edward, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how important a comfortable environment is, especially when traveling with family, and regret that your experience with the air quality in your room was unsatisfactory. We also note your disappointment that the team did not address your concerns as effectively as expected after you reported the issue. Your comments are very valuable to us, and we take them seriously so that we can continue strengthening our guest service. The whole team hope to have the pleasure of seeing you again. Best wishes, Marc Martens, General Manager

Customer review rating 3.0/5

Charles R. C. Families - Confirmed reviews ALL

The room was comfortable enough (though the decor was quite tired and some items, e.g. the bedside lights, didn't work). There was a lot of noise in the hotel (shouting, doors banging etc) until 2 or 3am on our first night which made it very hard for any of us to sleep.

Dear Charles R., Thank you for your candid feedback. We are pleased to know that your room’s comfort along with our efficient check-in service contributed positively to your visit. That said, we are sorry that some aspects of your stay didn’t meet your expectations. Your feedback has been shared with our maintenance team to address in-room concerns while earplugs are available upon request to enhance restful sleep. Nonetheless, we’re glad that our team’s attentive hospitality resonated with you. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Marc Martens, General Manager

Customer review rating 0.5/5

Angela D. Business - Confirmed reviews ALL

Staff at the bar were not friendly - there was a lady with long dark hair that was very sterile and not customer-centric

Dear Angela, Thank you for taking the time to share your review. We regret that certain aspects of your stay didn’t meet your expectations but are pleased to know our check-out service added ease to your departure. That said, we apologise that your experience fell short in some areas. Your feedback will be shared with the relevant departments to ensure our housekeeping and service interactions reflect the consistent hospitality we aim to provide. While we strive to provide fresh and appealing breakfast options daily, your comments have been noted for review with our culinary team. Nonetheless, we are delighted our high-speed internet contributed positively to your visit. We hope we can provide you with an improved stay in the future. Kind regards, Marc Martens, General Manager

Customer review rating 0.5/5

Andrew B. Families - Confirmed reviews ALL

The staff were great and tried their best in a very tired hotel. Rooms were clean but very old decor and in a poor condition. No air conditioning and only a faulty and noisy fan in one of our two rooms. We were woken at 2am by noisy guests who then proceeded to have a party in a nearby room until gone 4am. No staff intervened. We will not be returning to this hotel in a hurry, it is certainly not worth the amount we paid for two rooms for the night and our experience does not reflect a four star hotel rating.

Dear Andrew, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We appreciate your kind words about our team members who consistently strive to provide attentive service. However, we sincerely apologize that your experience fell short in some areas. Our reception team is available 24/7 to address any concerns during stays, and we regret that we did not meet this standard during the noise disturbance. We take feedback about room facilities and perceived value seriously, and will review your comments with our maintenance and operations teams. Finally, we are glad you noted the cleanliness standards our housekeeping team works hard to maintain throughout all guest spaces. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc Martens, General Manager

Customer review rating 0.5/5

Mohammed R. Families - Confirmed reviews ALL

I don't understand how novotel have put their name on this hotel its absolutely terrible I would rate it 1*

Dear Mohammed, Thank you for taking the time to share your feedback. We appreciate your positive remarks about the accommodation and value for money during your family stay. We sincerely apologize that your experience fell short in some areas. We take your comments about room conditions seriously and would like to clarify that our centrally controlled climate system aims to maintain consistent comfort throughout the hotel. Guests can always request additional ventilation or heating adjustments at reception, which our 24-hour team is ready to provide. We hope that you might consider visiting us again in the future. Kind regards, Marc Martens, General Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

very professional

Dear Guest, Thank you for this great feedback. We’re delighted to hear you found our location convenient during your business trip. Our team takes pride in delivering professional service through every touchpoint, from our user-friendly app booking system to the attentive care we provide throughout stays. The 24/7 reception ensures our guests always have support available when needed. We all look forward to the pleasure of welcoming you again. Kindest regards, Marc Martens, General Manager

Customer review rating 4.5/5

Christian H. Business - Confirmed reviews ALL

excellent stay, friendly and effecient staff

Dear Christian, We really appreciate this positive review of your recent visit. We are thrilled to hear you had such a positive experience during your recent business stay with us. Our team takes great care to ensure every guest receives attentive service, and we’re delighted this made your visit seamless. Your appreciation for our loyalty program is equally rewarding, we’re glad it enhanced your stay. As a Silver member, your continued trust motivates us to keep delivering memorable experiences. We hope to see you again soon for another enjoyable experience. Best wishes, Marc Martens, General Manager

Customer review rating 3.0/5

Arshad G. Families - Confirmed reviews ALL

Room are dated and need to be refurbished

Dear Arshad, Thank you for your candid feedback. We regret that certain aspects of your visit didn’t meet your expectations but that our team’s efficient check-in service added ease to your trip. That said, our housekeeping team is dedicated to maintaining the highest standards, and your comments have been shared to ensure we double our maintenance efforts. Please know our 24-hour reception is available to address any immediate needs during stays. Nonetheless, we’re glad you enjoyed our varied breakfast selections. It would be a pleasure to welcome you back again. Best wishes, Marc Martens, General Manager

Customer review rating 3.5/5

Victoria D. Couples - Confirmed reviews ALL

The hotel is nice overall, and the swimming pool is excellent. However, the breakfast was very disappointing. We arrived at 9:00 a.m., and almost everything had run out; there were no eggs, pastries, vegetables, cheese, bacon, and the pancake machine was also out of order. We had to wait more than 40 minutes before some eggs and bacon were finally replenished. It was clear that the staff member on duty was doing their best, but they were obviously overwhelmed and could not manage everything alone. Based on my previous experiences, Novotel breakfasts are usually much better and offer a much wider selection than just a small serving of eggs and bacon.

Dear Victoria, Thank you for writing a review. It’s wonderful to know you had a pleasant stay with us and that our refreshing swimming pool was the highlight of your visit. That said, we regret that some aspects of your experience fell short in some areas. Our team have noted your concerns to ensure better breakfast replenishment processes while housekeeping will double-check all details before guest arrivals. Nonetheless, we’re pleased that our restaurant and bar team made a positive impression with their attentive service. It would be a pleasure to see you again on another trip. Best regards, Marc Martens, General Manager

Customer review rating 4.5/5

David S. Couples - Confirmed reviews ALL

We have been staying 2/3 times per year at the Novotel Antwerp for more years than we can remember. There was a phase when we were not happy but that revolved around an individual manager who is no longer there. Once again it is a place we look forward to staying. In particular the breakfast restaurant manager who has worked at the hotel for 18 years is always happy to see us (including our dogs) and it is like seeing an old friend.

Dear S., Thank you very much for your feedback. We are delighted to hear you continue choosing Novotel Antwerpen for your regular stays. It means so much that our breakfast team’s warm welcome made you feel at home. Our colleagues take pride in creating these personal connections that turn guests into returning friends. We regret any inconvenience caused by the bathroom maintenance during your stay. Please know our team addresses such reports immediately to ensure comfort for all guests. Lastly, we appreciate your loyalty through our ALL Accor program and your confidence in our ability to resolve matters. Your trust motivates us to keep improving. Best regards, Marc Martens, General Manager

Customer review rating 3.0/5

Andrii M. Business - Confirmed reviews ALL

Of all the hotels in this chain I've stayed at, this is the worst. There's dust on every surface in the room, they changed the bed linens and left the pillowcases lying around on my couch, and there was no shower gel for three days, and they didn't change it.

Dear Andrii, Thank you for reviewing your visit to our hotel. We are very sorry that this experience did not meet your expectations, as we value all of our guests equally and always strive to ensure you have a pleasant stay. Please rest assured that we have shared your concerns with our housekeeping team, and this will be very useful as we constantly aim to improve our service. We do hope to welcome you back for an improved experience. Best wishes, Marc Martens, General Manager

Customer review rating 0.5/5

Hadi N. Couples - Confirmed reviews ALL

Dirty hotel reckless staff Dirty rooms Terrible breakfast Isolated area Worth experience ever

Dear Hadi, Thank you for sharing your thoughts on your recent visit. We sincerely apologize that your experience fell short in multiple areas. Our breakfast hours are designed to ensure all guests have equal access to fresh offerings, and we regret if this process caused any frustration. Your comments about staff interactions have been noted, as we aim to maintain a welcoming environment at all times. We take cleanliness standards extremely seriously and will address your feedback directly with our housekeeping team to prevent recurrence. Our fitness facilities are regularly maintained, and we appreciate you bringing this matter to our attention for immediate review. While our location near the port offers tranquillity, we understand it may feel less central for exploring the city center. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Marc Martens, General Manager

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  • 336 reviews 4.3/10 Comfort
  • 318 reviews 3.9/10 Cleanliness
  • 238 reviews 6/10 Breakfast
  • 174 reviews 5/10 Food

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