Novotel Antwerpen 3 stars

Customer review rating (ALL Rating) 3.8/5 485 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Recently renewed rooms, lobby, bar and conference rooms

  • Located just outside the LEZ-zone, and only little drive away from public transportation

  • American breakfast buffet, Bar&Brasserie Foodsquare, conference rooms

  • Free WiFi, Free parking, Free outdoor swimming pool AND Free Fitness

Our accommodation(s)

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Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 Antwerp
Belgium

GPS:51.267251, 4.400705

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Foodsquare Bar & Brasserie

Bar & Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  485 reviews

TripAdvisor Rating  3.5/5  725 reviews

Good parking for vans

Customer review rating 3.5/5

Steve Business - Confirmed reviews ALL

Good hotel, can get a van parked . Clean and all I needed for the evening.

Dear Steven, We'd like to thank you for taking the time to review your experience. We are glad to hear that you found our parking facilities suitable for your van and that our hotel provided a clean and comfortable stay for you. We understand that our location may not be ideal for everyone, but we believe our proximity to the harbour, green spaces, and tram stop make it convenient for many guests. As for the pricing, we strive to offer competitive rates based on the amenities and services we provide. We apologize if you found it difficult to contact us and for any perceived rudeness from our staff. We value your feedback and will use it to improve our communication and customer service. We hope to have the opportunity to welcome you back in the future. Best regards,

Pleasent stay

Customer review rating 4.5/5

Mikolaj Families - Confirmed reviews ALL

This was our second stay here. Very pleasent experience. Warm reception and nice room.

Dear Mikolaj, Thank you for taking the time to provide your feedback. We are delighted to hear that you had a pleasant stay with us for the second time. It is great to know that our warm reception and comfortable rooms contributed to your satisfaction. We appreciate your kind words about our check-in staff and will pass on your compliments. Regarding your comment about the loyalty program, we would like to mention that as a Classic member, you can enjoy exclusive benefits such as a 10% discount on direct bookings. We are always working on improving our loyalty program to provide more value to our guests, and we appreciate your feedback. It would be a pleasure to welcome you again. Best wishes,

Comfortable Overnight.

Customer review rating 4.5/5

Patrick V. Couples - Confirmed reviews ALL

Positive experience. Clean rooms. All you need is available. Bar service with a smile. Food, dinner and breakfast, good and plenty. Hotel recommended for short stay.

Dear Patrick, Thank you for your kind feedback. We are delighted to know that you found our rooms clean and well-equipped with everything you needed. Our team takes pride in providing a welcoming and friendly service, and we are pleased to hear that you enjoyed the bar service with a smile. It's great to hear that you found our food, both dinner and breakfast, to be good and plentiful. We strive to offer a healthy and balanced menu in a friendly and relaxed atmosphere. Thank you for recommending our hotel for a short stay. We hope to see you again in the future. Kind regards,

Customer review rating 0.5/5

F. M. Families - Confirmed reviews ALL

This is the worst hotel i stayed on my entire life, I had to cut my holiday short to return to UK. The noise around the hotel, people smoking is unbelievable. I stayed at Novotel Lille Noyelles - it was far better

Dear F., We thank you for taking the time to send us your feedback. We are sorry to hear that your experience at our hotel did not meet your expectations. We understand that noise and the presence of smokers around the hotel can be disruptive, and we apologize for any inconvenience this may have caused. Our hotel is a non-smoking property, and we strive to maintain a comfortable environment for all our guests. Regarding the toilet issue you mentioned, we would like to inform you that we have different room types available, including rooms with walk-in showers for guests with mobility concerns. We encourage our guests to reach out to our 24/7 reception staff for any assistance or room preferences they may have during their stay. We hope to be able to welcome you back on a return visit for an improved experience. Best regards,

It was ok

Customer review rating 3.5/5

Jen Z. Families - Confirmed reviews ALL

The beds were comfortable and the pillows were great, breakfast was lovely. We had no hot water In the morning for a shower, the parking area had a strong smell of sewage, the dinner options were very limited and overpriced, we ended up going to a MacDonalds down the road for dinner.

Dear Jennifer, thank you for taking the time to share your experience with us. We are glad to hear that you found our beds comfortable and enjoyed the pillows, as well as our lovely breakfast. We apologize for the inconvenience you experienced with the hot water and the odour in the parking area. We assure you that we will look into these issues to prevent them from happening in the future. Regarding the dinner options, we appreciate your feedback and will take it into consideration for future improvements. We also apologize for any confusion regarding the pillows on the second bed for your children; our reception is available 24/7 to assist with any requests. Lastly, we appreciate your comment about the stain on the staircase and will address it with our housekeeping team. We hope to have the opportunity to welcome you and your family back for a more enjoyable stay in the future. Kind regards, Marc Martens, General Manager

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Other web-users rate our hotel

  • 370 reviews 7.6/10 Location
  • 959 reviews 5.1/10 Room
  • 650 reviews 7.7/10 Service
  • 45 reviews 5/10 WiFi
  • 478 reviews 4.9/10 Comfort
  • 467 reviews 3.5/10 Cleanliness
  • 362 reviews 6.4/10 Breakfast
  • 255 reviews 4.1/10 Vibe

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