Dear Reena, We appreciate the time you took to share your feedback. We are glad you found our location convenient for your needs. When ventilating our rooms, since we are situated in the port area, unfortunately at this time of year this is normal. We do, however, have measures in place to deal with such issues if informed and rest assured we will also reinforce these procedures with our housekeeping team. Please accept our apologies for the inconvenience. Your comfort is very important to us, and we apologize if your room did not entirely meet your expectations. We will take a look at the air conditioning and WiFi to ensure that everything is working properly. It would be a pleasure to have you return on a future occasion. Best regards, Marc Martens, Directeur

Dear Manu, Thank you for your feedback. We are so pleased to know that you enjoyed your stay with us and we really appreciate your kind mention of our team's friendly service. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We regret that our buffet breakfast was not entirely to your liking, we appreciate your suggestions and will certainly consider them for future improvements. We hope to welcome you again. Best wishes, Marc Martens, Directeur

Dear Anthony, Thanks for your feedback. We are pleased that you appreciated the high standards and quality service which we strive to uphold. All of the team look forward to seeing you again in the future. Kind regards, Marc Martens, Directeur

Dear Henrik, Thank you for taking the time to share your feedback. It was very concerning to read these comments. Our team is comprised of honest hard-working individuals who value our guests and who strive to deliver the best service at all times. We understand this issue was resolved immediately, thank you for allowing us the opportunity to rectify this issue. Best regards, Marc Martens, Directeur

Dear Ivan, Thank you for your positive review. We appreciate your kind words towards our front desk team as it encourages us to continue to maintain the high standards of service we set ourselves. Thank you for your kind mention of your comfortable room. We hope to welcome you back. Best wishes, Marc Martens, Directeur