ibis budget Antwerpen Port

Dear Matthew, Thanks for taking the time to share your opinion of your stay at our hotel. We're delighted to hear that our location was convenient for your travels to the port and Amsterdam. It's great to know that you found our hotel to be clean and comfortable, and we're glad that our complimentary parking added value to your stay. Our team is also pleased that our breakfast options, available from 5 am, met your early morning needs. We appreciate your feedback regarding the hot water inconsistency on the third floor. We strive to ensure a comfortable experience for all guests and will look into this matter to prevent future occurrences. We hope to welcome you again. Best wishes, Marc Martens, Directeur

Dear Guests, Thank you for taking the time to review your visit. We are sorry to hear that you experienced some issues during your stay. We apologize for the lack of heating in your room. Our hotel uses a pulse of cooled or heated air, depending on the season. It might take some time for the system to start heating at the beginning of the winter season. Regarding the soap, we provide 2-in-1 shampoo and shower gel in our bathrooms. We apologize if it was not refilled during your stay, and we will ensure that our housekeeping team is more attentive in the future. As for the smell, we have an air freshener that is centrally regulated for the entire hotel. We will look into this issue and make necessary adjustments to improve the overall experience for our guests. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards,

Dear Peter, We would like to thank you for reviewing your experience. We are delighted to hear that you found our hotel clean and our staff friendly. It's great to know that you enjoyed our breakfast and found it worth the money. We appreciate your concerns regarding room security. While our reception is available 24 hours, we understand the importance of ensuring the safety of our guests. We will take your feedback into consideration and evaluate possible improvements in this area. We're also glad that our staff could assist you with a USB plug when you forgot your adaptor, and that it made a positive impact on your trip. We hope to welcome you again. Best wishes,

Dear Andreas, Thank you for taking the time to share your opinion with us regarding your stay. We are delighted to hear that you found our location convenient and our team to be helpful and accommodating. It's great to know that our cleaner was able to provide you with extra pillows and that you appreciated their politeness. We understand your suggestion for having a kettle for hot water in the rooms. While we currently do not have this facility in the rooms, we do have a coffee machine in the lobby where guests can purchase hot beverages. We appreciate your feedback and will take it into consideration for future improvements. We hope to welcome you again. Best wishes,

Dear Daniel, Thank you for such a positive review of your stay with us. We are glad to hear that you had a great sleep and found our beds comfortable. It's also nice to know that you appreciated the ease of locating our hotel and the availability of free parking. We look forward to welcoming you back for another memorable experience. Best wishes, Marc Martens, Directeur