Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,234 reviews

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Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

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Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,234 reviews

TripAdvisor Rating  4.0/5  901 reviews

Customer review rating 4.5/5

Michael M. Families - Confirmed reviews ALL

All staff was very friendly. The room was clean, cozy and quite big. A lot of restaurants and shops around.

Dear Michael, Thank you very much for your kind review! We are delighted to hear that you enjoyed a comfortable stay and appreciated our central location, the spacious and clean room, and the friendliness of our staff. It’s also wonderful to know that you liked the option of planting a tree instead of daily room cleaning. We truly appreciate your feedback and hope to welcome you back again in the future! Kind regards, Ganna El Khatib, Customer Service

Customer review rating 3.5/5

Ian H. Families - Confirmed reviews ALL

Loved the hotel and the facilities they provided, the breakfast was one of the best we’ve had as the choice you get is amazing. The room was not so good as half the plug socket didn’t work and the usb sockets were broken, the bed was big and comfortable but had to tell the receptionist that the pillow cases and sheets were ripped so had to get them replaced. On arrival we checked in but the room wasn’t ready even though we arrived after the check in time, plus at the time of checking in they tried to charge us over €100 as there was a lack of communication between the hotel and the website we booked it through. Apart from these things above the hotel was very clean and tidy, all the staff were friendly and helpful and we enjoyed our stay there.

Dear Ian. Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed our location, facilities, and especially our breakfast, it is wonderful to know it was one of the best you’ve had. At the same time, we sincerely apologize for the inconveniences you experienced with the room, including the malfunctioning sockets and the condition of the bed linen. This is certainly not the standard we strive for, and we appreciate you bringing this to our attention so we could address it during your stay. We are also sorry for the delay in having your room ready upon arrival and for the confusion regarding the payment at check-in caused by a communication issue between us and the booking platform. We truly value your comments, as they help us improve both our service and communication. Despite these issues, we are pleased to hear that you found the hotel clean and our team friendly and helpful, and that you still enjoyed your stay overall. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Kind regards, Ganna El Khatib, Customer Service

Customer review rating 3.5/5

Ordonez I. Business - Confirmed reviews ALL

Friendly staff and comfortable stay in reasonably sized room and bathroom. Good thing I brought my own electrical adaptor. I am not sure if adaptors are offered by the hotel.

Dear I., Thank you for sharing your experience with our hotel. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. We hope to have the pleasure of welcoming you again whenever your future travels bring you back to Tilburg. Best regards, Özge Tunc, Customer Service

Customer review rating 3.5/5

Jacek C. Business - Confirmed reviews ALL

Cold eggs on breakfest, Łąck od eggs at8:30 tuesday.

Customer review rating 1.5/5

Jose R. R. A. Business - Confirmed reviews ALL

The sauna was infrared and supposedly works I was there for a WHILE and it simply did not. For the price I would expect much better quality overall. Nothing stood out much except the nice breakfast which you had to pay extra for…no biggie but again I felt like the only thing this hotel has is location. And more important WiFi was bad and I had the premium version

Dear Jose R., We’re sorry to hear that your experience with the sauna and premium WiFi did not meet your expectations. We would like to clarify that our infrared sauna is fully operational, and we regularly maintain it to ensure it works as intended. Similarly, the premium WiFi is functioning properly and offers high-speed access throughout the hotel. We want to assure you that we take our sustainability commitments seriously and always follow through on our promises, including initiatives like our “plant a tree” program. Every tree pledged through our program is indeed planted, and we are happy to provide information about the process to guests who are interested. Thank you again for your stay and your valuable feedback. We hope to welcome you back in the future and provide an even better experience. Best regards, Ganna El Khatib, Customer Service

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Other web-users rate our hotel

  • 913 reviews 8.9/10 Location
  • 1,165 reviews 6.5/10 Room
  • 941 reviews 8.4/10 Service
  • 14 reviews 7.7/10 WiFi
  • 616 reviews 8.4/10 Breakfast
  • 571 reviews 5.1/10 Comfort
  • 437 reviews 6.5/10 Cleanliness
  • 211 reviews 2.9/10 Value

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