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Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 8,811 reviews

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Mercure Hotel Tilburg Centrum
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+ 25 Services

Hotel extras

  • 7,535 sq. ft. (700 m2) wellness facility with a number of saunas and pools

  • Restaurant Taste! 12 Gault&Millau points

  • Efteling Partner Hotel

  • At the heart of the city center

  • Several Family Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP tilburg
netherlands

Tel: +31135354675

Check-in from 15h00

Check out up to 12h00

  • By plane

    Eindhoven Airport At 30km / 18.64 miles

  • By plane

    Schiphol Amsterdam At 120km / 74 miles

  • By train

    Tilburg Centrum At 2km / 1.24 miles

GPS:51.557116, 5.090865

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Choose the room that meets your requirements from the room categories available. Opt for a Standard Room with a view over the Heuvelplein square or enjoy more space and luxury in one of our Privilege Rooms.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 76 m²

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure Hotel Tilburg Centrum

100% genuine reviews from our guests

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ALL Rating 4.4/5

8,811 reviews

TripAdvisor Rating 4.0/5

853 reviews

Very friendly staff, that was ready to serve the client.

Customer review rating 4.5/5

Joan Couples - 29/12/2021 Confirmed reviews ALL

Although I only stayed one night at Mercure, I was always continue to come back because of the very good experience I have during my stay. Will keep on recommending Mercure to everyone! Keep up the good job!

Dear Joan, We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Tilburg. We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback.Your kind words have been passed on to our team, this will certainly motivate us all to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Lieve Wils Customerservice

Comfortable sleeping

Customer review rating 4.5/5

C. F. Solo - 26/12/2021 Confirmed reviews ALL

Stayed 1 night after coming to The Netherlands on a red eye. Got not sleep on the flight. Slept for 15 hours at the hotel. Very comfortable

Dear Catharina, We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Tilburg. We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. Regarding your feedback on the wearing of mouth masks, I will pass this on to the managers of the housekeeping department and front office so that they can remind the staff to wear them at all times. Thank you again for sharing your experience, and we hope to welcome you again as a guest. With kind regards, Lieve Wils Customerservice

Almost OK, given the circumstances

Customer review rating 3.0/5

R. Business - 05/12/2021 Confirmed reviews ALL

It was too cold in the room and impossible to raise the temperature

Dear Gil, Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have contacted my colleagues to find out what was wrong with the temperature in your room. I will get back to you later! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lieve Wils Customerservice

Poor reception

Customer review rating 3.0/5

Rj S. Families - 03/12/2021 Confirmed reviews ALL

Upon arriving my daughter and boyfriend were basically asked to go away because of a credit card issue of Accor. Although booking was successful there was an issue with my credit card and even payment at the hotel failed. Thankfully owner of City hotel made sure they could check in, but reception desk of Mercure acted unacceptably.

Dear Rob Jan, Thank you for taking time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations, our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At the time of arrival, there was indeed a malfunction in our payment system. We understand that this was very annoying for you. It could have been solved by us in a different way, but unfortunately that did not happen. The problem was discussed afterwards with the employee concerned, also the manager of the front office department is aware of this. We hope that despite this incident you had a pleasant stay at our hotel! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lieve Wils Customerservice

The hotel is nice

Customer review rating 3.5/5

Richard Business - 03/12/2021 Confirmed reviews ALL

I like the location and the cleanliness. I dislike the staff's inability to correctly apply my membership number to my stays. I have had 4 separate reservations and only been able to see two of them in my membership account even though I have asked the staff more than 4 times to make sure my membership number is associated with my stays.

Dear Richard, Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I contacted my colleague and if all is well, the membership number is now properly linked to your stays in Tilburg, and all your points have been awarded. I hope everything is okay for you now! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lieve Wils Customerservice

Prima!

Customer review rating 4.0/5

Marije Families - 28/11/2021 Confirmed reviews ALL

Alles was prima georganiseerd

Beste Marije, Bedankt voor je mooie beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je snel weer te zien. Met vriendelijke groet, Lieve Wils Customerservice

Well located

Customer review rating 3.5/5

Olga Business - 23/11/2021 Confirmed reviews ALL

The hotel located in the center of the city, super comfortable, easy to go everywhere. I was not able to open curtains, as I had an "amazing" view on a parking. I am not sure whether rooms with such a view could be classified as Privilege.

Fantastic location

Customer review rating 5.0/5

Andy M. Couples - 21/11/2021 Confirmed reviews ALL

Very friendly and professional

Excellent stay

Customer review rating 4.5/5

Sorin Families - 17/11/2021 Confirmed reviews ALL

well trained staff, very careful and customer oriented. nice rooms, very clean and a very nice spa area.

Dear Sorin B. , We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive positive feedback ;ike yours. I will therefore share your lovely words with my collegues. I hope you had a lovely time in Tilburg as well as in the hotel. With kind regards, Kaoutar Happel Customerservice Mercure Hotel Tilburg Centrum Sincerely, Met vriendelijke groet, Kaoutar Happel Customerservice

Well located

Customer review rating 3.5/5

Susana Business - 15/11/2021 Confirmed reviews ALL

Staff very welcoming, nice room. Would improve the breakfast and room cleaning

Great stay for my training !

Customer review rating 4.0/5

Anna Business - 15/11/2021 Confirmed reviews ALL

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Dear Juliet Arms B., We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaoutar Happel Customerservice

Great stay lovely hotel

Customer review rating 5.0/5

Sheila J. Couples - 13/11/2021 Confirmed reviews ALL

On arrival we were welcomed with a glass of champagne as the hotel was celebrating 40 years since opening in the city. We were offered a free upgrade when the reception staff heard the reason for our trip was that we were were attending our sons wedding . The upgraded room was amazing . Cannot fault the rooms and all the staff are a credit to the hotel. Would definitely stay again for sure.

Well located

Customer review rating 5.0/5

Chris Business - 13/11/2021 Confirmed reviews ALL

Really nice hotel very clean & staff ever so friendly

Ruth manager

TripAdvisor rating 3.0/5

wernervermaas1 02/11/2021 TripAdvisor review

The helpdesk of Accor is almost not reachable. I needed support from the hotel manager. But she was inpolite and ruth. The closet in the room was in front of the window. Very strange. The lady at the breakfast talks way to much.

Good location, good vaue

TripAdvisor rating 5.0/5

avmx1000 Business - 07/02/2021 TripAdvisor review

The hotel building is a bit quirky to navigate through, but the hotel staff was very professional and courteous. I especially liked how easy it was to use the parking garage. I will definitely recommend the hotel.

Dear Avmx1000, Thank you so much for your kind words en recommendation. It is good to hear that you are so excited about your stay at our Hotel and about parking your car at the Parkinggarage. I hope that we see you again soon to give you another great experience. Kind regards, Mariska van Hest Customerservice Mercure Hotel Tilburg Centrum

Best place to stay if you need to visit Tilburg and the surroundings areas

TripAdvisor rating 5.0/5

754danielq Business - 19/01/2020 TripAdvisor review

The hotel has a center location in Tilburg. Everything is outstanding. Customer service is second to none. Breakfast could be expensive for some people but you have a lot of things, fresh orange juice too ! Coffee is very good. Rooms are big. You can use a complete spa service if you select a Privilege room and the gym or you can pay it if needed, Parking near by at a good price. so you won't be disappointed here !

Dear 754danielq, Thank you for your review. We are so happy to read that you have enjoyed your stay with us. To have our hotel situated in the hart of Tilburg is something we are very proud of. we will pass a long your comment about the breakfast to our colleagues! Hopefully we are able to welcome you back in the near future. Kind regards, Nikki Rooijakkers Customer Service - Mercure Hotel Tilburg Centrum

My experience

TripAdvisor rating 2.0/5

is0fiane Business - 16/12/2019 TripAdvisor review

The overall stay was one of worse stay at Mercure hotels, at the reseption I was not getting any upgrade for my 3 stays, the room giving was not as expected as the bed was not comfortable, the second day my room was not properly cleaned and they forgot to put toilet paper, towels, water and drinks at the fridge. The breakfast is average The only thing that is attractive is the location of the hotel and the spa

Dear is0fiane, Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. There is not always availability to give our guests an upgrade to a privilege room and we are very sorry that we could not give you the upgrade. Since this month there is no minibar in the rooms anymore except in the privilege rooms only the included soft drinks, we have a shop where you can buy products. I will discuss your feedback regarding the cleaning of the room with our housekeeping manager. I am happy to read that you enjoyed our breakast, spa and central location. We appreciate your feedback and it is our hope that we may welcome you again in the near future to provide a better experience for you. With kind regards, Alice Fortuin Customerservice - Mercure Hotel Tilburg Centrum

Very good stay in Tilburg

TripAdvisor rating 5.0/5

Flyer47304847503 Business - 08/12/2019 TripAdvisor review

Good location and more important very good staff! Breakfast is ok but could offer more variety for vegetarian. Spa is really good! Parking is easy and convenient. Bedding is comfortable View on parking is recommended during summer if you want a quieter sleep

Dear Flyer4730487503, We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Tilburg. We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback.Your kind words have been passed on to our team, this will certainly motivate us all to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Alice Fortuin Customerservice - Mercure Hotel TIlburg Centrum

Best Mercure Hotel so far

TripAdvisor rating 5.0/5

Earl S Family - 06/11/2019 TripAdvisor review

Modern, cleanliness, friendliness, location, breakfast, parking, bar, quality, mini bar, convenience, and fabulous spa area. Exceeded all my expectation. Indeed its a tad noisy from the bars nearby but did not bother us as much. Our room was facing the town square and had a nice view of the city. Everything is in walking distance!

Dear Earl S, Thank you for your rating. Im very happy to read that you enjoyed our hotel, and everything that we offer. Because we are located in the middle of the city centre, we are indeed located near bars. We have sound-damping windows, and they really keep the noise outside. I want to thank you again for your rating, and we hope to welcome you again soon in Tilburg. With warm regard, Kaoutar Happel Customerservice - Mercure Hotel Tilburg Centrum

Very central location

TripAdvisor rating 4.0/5

boeckdes Friends getaway - 01/10/2019 TripAdvisor review

All was excellent except for the noise outside during night. There are many bars in front of the hotel and noise from restaurant on ground floor when having a room on first floor, right above that restaurant..

Dear Boeckdes, Thank you for staying with us and taking the time to write the review. I am very pleased that you had a excellent time with us. I am sorry to read that you had discomfort from the noise. Perhaps you can understand that we don't have influence on the noise from outside but we do have for our restaurant but this should be not possible. I think you mean the cafetaria next to the hotel, this is open whole night and this can cause noise. Please accept our apologies for the discomfort during your stay. I am happy that you overall had a good stay and we hope to have the pleasure to welcome you back soon! With kind regards, Alice Fortuin Customerservice - Mercure Hotel Tilburg Centrum

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