Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,330 reviews

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Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

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Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR MERCURE HOTEL

Take some time out to have a drink in our hotel's bar area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,330 reviews

Customer review rating 1.5/5

Mirel Y. C. Business - Confirmed reviews ALL

After checking in to our room, I inspected the bed (as I always do). You have an extremely dirty and unhygienic mattress topper. It is full of dirt, dust, chips crumbs, blood stains etc. Asked for a room change at the reception, was not provided one as the hotel was fully booked but was offered to change the mattress topper with a new one. I waited at the room for more than half an hour and then the lady at the reception came and said she couldn't find any other mattress topper (unbelievable!!). Instead she just changed the sheets with new ones, while throwing everything on the bed to the floor!! We had to sleep on this bed that has the hygiene standards of a motel. We didn't have breakfast in our reservation and she offered it to us for free as an apology and we accepted it. In the morning, when we went for breakfast, they told us that we don't have breakfast included. When we explained what happened last night, they said it is not listed there, but gave it to us for free afterwards. I was staying for a conference so I went on to my conference while my husband was staying at the hotel. Around 11:30 am, while being at the conference, I received an email about checking out indicating that my check out time was that day half an hour later. We booked and paid during check in for a 2 nights stay so we had one more night. Luckily my husband was not at the conference and was staying at the hotel at the time, so he was able to talk to the reception and resolved the issue. Needless to say, I am extremely disappointed with my stay here.

Customer review rating 4.5/5

Brian W. Solo - Confirmed reviews ALL

Excellent stay in superb hotel

Dear Brian, Thank you so much for your wonderful feedback and continued loyalty! We’re delighted to hear that you consistently enjoy your stays with us and appreciate our clean and comfortable rooms as well as our friendly team. We look forward to welcoming you back to your go-to hotel in Tilburg again soon! Best wishes, Francisco, Customer Service

Customer review rating 4.5/5

Lisanne V. N. Friends - Confirmed reviews ALL

Great hotel in the city center. Very comfortable. Beautiful room. Kind staff. Some surprises in the lobby, i liked that. In the room its either airco or open windows. Both make noise, but thats not crazy :-)

Dear Lisanne, Thank you very much for this kind review. We are thrilled you had such a pleasant stay. Your mention of our central location and comfortable rooms brightens our day. Our team takes pride in creating welcoming spaces, and we’re glad the thoughtful touches in the lobby added joy to your visit. It’s wonderful to hear you found your room beautifully appointed and our staff attentive to your needs. We look forward to welcoming you back for another memorable stay in the future. Jill Brouwers, Customer Service

Customer review rating 5.0/5

Anne K. Couples - Confirmed reviews ALL

Mil, Jill and Damara were especially kind to us and exemplary of your staff. Great location and comfortable room.

Dear Anne, Thank you for letting us know your impressions. We are thrilled to hear about your wonderful experience at Mercure Hotel Tilburg Centrum. It’s fantastic that Mil, Jill, and Tamara made such a positive impression with their kindness and professionalism. Our team takes pride in providing attentive service, and we’re delighted their efforts contributed to your stay. We’re also glad our central location near Tilburg Central Station added convenience to your visit. Your loyalty as an ALL Accor Classic member inspires us to keep delivering memorable stays. We look forward to welcoming you back. Ganna El Khatib, Customer Service

Customer review rating 4.5/5

Howard L. Couples - Confirmed reviews ALL

Everything was as expected ... friendly, efficient, clean, great location

Dear Howard, Thank you for positively reviewing your visit. It’s wonderful to hear your stay at Mercure Hotel Tilburg Centrum met your expectations. Thank you for your detailed feedback, your comment about the room has been shared with our team.. We hope to see you for another enjoyable stay, Jill Brouwers, Customer Service

Other web-users rate our hotel

  • 939 reviews 9/10 Location
  • 1,178 reviews 6.7/10 Room
  • 980 reviews 8.1/10 Service
  • 9 reviews 7.1/10 WiFi
  • 610 reviews 8.1/10 Breakfast
  • 451 reviews 6.4/10 Cleanliness
  • 211 reviews 3.4/10 Value

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