Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 1,172 reviews

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Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

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Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,172 reviews

TripAdvisor Rating  4.0/5  889 reviews

Customer review rating 2.5/5

Business T. Business - Confirmed reviews ALL

Unfortunately, the first room was not properly cleaned (desk was dirty) and and had no heating. Fortunately, I was given a second room for the second night. Things are overly complicated, e.g. you need an app to enter your room, the ironing boards and irons are in the corridor (if there is one). The breakfast is very nice.

Avoid at all cost

TripAdvisor rating 1.0/5

yvonneo585 TripAdvisor review

First time in this particular hotel. First the positive. Very comfortable bed, good bathroom. The downside - I didn't want a digital key on my phone. Previous experience elsewhere has seen me having to traipse back to reception very late at night, when unable to get into my room (as indeed happened to a member of my group on this visit to Tilburg). The receptionist was rude to me and talked to me like I was a naughty three-year-old, saying for one time she'd make an exception but not to expect it again. The room was hideously hot and nothing helped cool it down. Further, the hotel is attached to a multi-story carpark with open sides (you access it from the hotel, and look into it from the corridor). There were men talking loudly in the garage ALL NIGHT, till past 3 a.m. I discovered they were working on a car engine. In the morning when I went down to breakfast, the lift floor was covered with abandoned takeaway food - neither of the ladies at reception bothered to do anything after I told them, and only when another guest told the breakfast attendant some time later, did she go to clean it up. For context, I travel a lot for work, this was my 11th night in Tilburg alone in the last few months, and I'm easily satisfied but this was a truly appalling stay.

Dear Yvonne, Thank you very much for taking the time to share your feedback. We truly appreciate your feedback, and we are very sorry to hear about the issues you encountered during your stay. We take all feedback seriously and are committed to improving our services. We would like to discuss your experience further and investigate the matters you’ve raised. Please feel free to send your contact details to customerservice@mercure-tilburg.nl, and we will get in touch with you directly. We hope to have the opportunity to restore your confidence in our hotel and provide you with a better experience in the future. Looking forward for your e-mail. Kind regards, Özge Tunc, Customer Service

Great stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I had a very good time at the Mercure Hotel. The room was very nice, the staff very helpful, professional and yet friendly.

Dear Jorn, Thank you so much for your kind feedback! We’re thrilled to hear that you had a great time at the Mercure Hotel. It's wonderful to know that you enjoyed your room and found our staff to be helpful, professional, and friendly. We always strive to provide the best experience for our guests, and your comments mean a lot to us. We hope to welcome you back soon! Kind regards, Ganna El Khatib, Customer Service

Good location

Customer review rating 3.5/5

Paul Families - Confirmed reviews ALL

Nice hotel, though more expensive than I believe it to be worth. Parking isn't cheap either. Great location. Had breakfast on our departure day and paid over 24 euros each! Ridiculous. As it was Sunday, we had little option.

Dear Paul, Thank you for your feedback. We appreciate your kind words about our location and hotel. Regarding the parking, we’d like to mention that the garage is not directly owned by the hotel, though there is a convenient direct entrance to the hotel from the 9th floor of the garage. We would like to highlight that we use fresh, organic products and source items from local vendors to ensure the best quality for our guests. We’re always working to improve our offerings, so we’d be grateful if you could share what you felt was missing from the breakfast experience. Your feedback will help us enhance our services moving forward." Kind regards, Ganna El Khatib, Customer Service

Excellent stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

It was everything really great, the location, the service, the rooms. I really enjoyed my time there

Dear Isadora, hank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent stay and enjoyed the location, service, and rooms. It’s great to know that your time with us was enjoyable. We truly appreciate your kind words and hope to welcome you back soon for another great experience! Kind regards, Ganna El Khatib, Customer Service

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Other web-users rate our hotel

  • 977 reviews 9/10 Location
  • 1,170 reviews 6.6/10 Room
  • 883 reviews 8.6/10 Service
  • 22 reviews 5.8/10 WiFi
  • 597 reviews 5/10 Comfort
  • 590 reviews 7.9/10 Breakfast
  • 452 reviews 7.2/10 Cleanliness
  • 241 reviews 2.3/10 Value

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