Dear Richard M., Thank you for sharing such a valuable review. We are delighted that your overall stay at Mercure Hotel Tilburg Centrum was a very pleasant one and that you found our location so convenient. It is also a pleasure to read your kind words about Nisa and her colleague, who made your breakfast experience more enjoyable by assisting you with the waffle maker. We will be sure to pass along your appreciation to them. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the oversight with your bed arrangement, as you had requested a double bed and received twin beds instead, and we also acknowledge your comments about the dust you noticed on the wardrobe and ledges. However, we were glad to hear that our housekeeping team responded promptly and addressed this within a couple of hours. We have also taken note of your observations regarding the breakfast service and will ensure our team remains attentive to replenishing items for all guests. Nonetheless, it is heartening that most of our team left a positive impression and that you appreciated their eagerness to please. We are also pleased that our central location contributed to the quality of your visit. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Jill Brouwers, Customer Service

Dear Bas, We appreciate your candid feedback; thank you. We are delighted that you chose our suite for your family stay and found the space so generous. It is also pleasing that our central position worked well for your visit, and we are truly proud that our reception team left such a warm impression. Their friendly service and the breakfast gesture reflect the genuine care we strive to offer every guest. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Arriving to find the in-room amenities incomplete is not the experience we aim to deliver, and we regret the frustration this caused. Our accommodations are equipped with telephones, and we are concerned to learn yours appeared to be absent. We also understand that the digital concierge did not provide the direct contact option you needed, which added unnecessary difficulty to an otherwise simple request. Nonetheless, your kind words about our team mean a great deal. Their willingness to go the extra mile, even when reached in person, highlights the dedication that defines our hotel. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Jill Brouwers, Customer Service

Dear David, Thank you for sharing such a valuable review. We are delighted that you found our team so friendly and enjoyed our wonderful breakfast. It is great to know your family felt well looked after, and we are glad the central location worked so well for your stay. Still, we are sorry that your room felt darker than you would have liked, even with the lights on. Our city-view rooms benefit from natural daylight, and our front desk team is always happy to help find a solution if a room does not feel quite right. Nonetheless, we truly value your feedback and your loyalty as a Classic member. Your perfect recommendation score means a lot to us. We hope to be able to welcome you back in the future. Kind regards, Jill Brouwers, Customer Service

Dear Oryza W. S. , Please accept our sincere thanks for this kind feedback. We are delighted that you found our team so welcoming. It is wonderful to know their warmth made your stay with your family that much more enjoyable. We are also pleased that you appreciated the cleanliness of your room and our central location. Being right in the heart of Tilburg gives our guests easy access to everything the city has to offer. We look forward to welcoming you back. Best wishes, Jill Brouwers, Customer Service

Dear Manuela C., Thank you very much for this kind review. We are delighted that you found your stay so comfortable and that everything met your expectations. Our team takes great pride in creating a welcoming atmosphere, and knowing you had a brilliant time with friends means a lot to us. It would be our pleasure to have you return on another occasion. Very best wishes, Jill Brouwers, Customer Service

Dear Minttu, Thank you for taking the time to share your feedback. We are pleased that your stay with us was a positive one overall. That said, we are sincerely sorry that some aspects fell short of your expectations. We regret the shortcomings with the in-room amenities and the pool availability. Our team is always on hand to resolve these matters during your stay. We also take note of your feedback regarding the privilege experience. Nonetheless, we are glad you appreciated our convenient city-centre location. We hope to see you again in the future. Kind regards, Jill Brouwers, Customer Service

Dear Kristy, We are grateful for the time you took to review your recent visit to our hotel. We are delighted that you found our hotel comfortable and our service staff great. It is wonderful that our team made a positive impression during your family trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that your first night was not as fresh as it should have been, and we are glad our team was able to address this promptly after you reached out. Our housekeeping team carries out daily cleaning, and we take hygiene seriously, so this is unusual for us. We also hear your note about the internet speed and will take it into consideration. Nonetheless, we are pleased that our location worked well for you, just a short walk from Tilburg station. We hope you were able to enjoy the nearby shopping district and attractions like De Efteling during your time with us. We hope to welcome you back soon. Best wishes, Jill Brouwers, Customer Service

Dear Heather, We really appreciate your feedback. We are delighted that you found our central location convenient and that your check-in and check-out went smoothly. Our team works hard to make the arrival and departure process as effortless as possible, so it is rewarding to know you appreciated that.That said, we are truly sorry that your sleep was interrupted by noise during your stay. A restful night is so important, and we regret that outside sounds and hallway activity kept you awake at those late hours. Our front desk is always available to assist, and we would have been happy to help find a quieter room or solution at the time.Nonetheless, we are pleased that overall you enjoyed a great stay with us. Our hotel sits right in the heart of Tilburg, steps away from the shopping district and just a short stroll to the train station, which makes exploring the city wonderfully easy. We look forward to the pleasure of seeing you again in the future. Best regards, Katja, Customer Service

Dear Neil, Thank you for sharing such a valuable review. We are grateful for your remarks about the check-in process and the courteous assistance you received upon arrival. It is rewarding to know our front office team left a positive impression. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comments highlight several areas that require acknowledgement, such as outside noise, the comfort of your room, and the attentiveness of our breakfast team. Please also accept our apologies for the housekeeping oversight and any disappointment with food and beverage options at breakfast. We value details like table readiness and coffee quality, and your experience will certainly be considered moving forward. Nonetheless, we greatly appreciate you choosing Mercure Hotel Tilburg Centrum for your business trip and taking time to outline your thoughts regarding value and service. Your constructive feedback supports our ongoing commitment to guest satisfaction. We look forward to welcoming you back again in the future. Kind regards, Jill Brouwers, Customer Service

Dear Jemina C., Thank you very much for this kind review. We are pleased you had a comfortable stay and appreciated the friendly staff. Your kind words mean a great deal to us. Our team is glad that the room met your needs and that you enjoyed the service from reception. The entire team looks forward to welcoming you back in the future. Best wishes, Jill Brouwers, Customer Service

Dear Heli, We appreciate your candid feedback; thank you. We are grateful for your thoughtful comments about your recent stay. Our team is thrilled to know that Cheyla made such a positive impression and offered attentive assistance throughout your visit. We are glad her suggestions enriched your time in Tilburg, and it is wonderful that you felt welcomed by her friendly and sincere manner. We love hearing that you enjoyed easy booking through our website as well. It makes us very happy to read that you appreciated both our team’s support and the personal connections formed during your stay. Thank you again; we hope that you will return. All the best, Jill Brouwers, Customer Service

Dear Sanjeet, Thank you for reviewing your visit to our hotel. We are delighted that you found our team welcoming and helpful throughout your stay. It means a lot to us that the positive attitude of our staff had a great impact on your experience. We also appreciate knowing that your membership with our loyalty programme is something you value highly. However, we are sorry the connectivity in your room did not fully meet your expectations. Our team always aims to create a seamless experience for all our guests, and we realise how important stable internet access has become during trips. Nonetheless, we are glad you enjoyed our hotel’s location in the center of Tilburg, which makes exploring the city with family easy and convenient. Being close to so many restaurants, shops, and attractions truly adds to the comfort of a stay. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Jill Brouwers, Customer Service

Beste gast, Hartelijk dank voor uw positieve beoordeling. Het doet ons veel plezier dat uw verblijf bij Mercure Hotel Tilburg Centrum aan uw verwachtingen voldeed. We zijn blij dat u de ruimte en het comfort van uw kamer kon waarderen. Onze moderne inrichting en complete voorzieningen streven we dagelijks na om onze gasten een zorgeloos verblijf te bieden. Daarnaast horen we graag dat de netheid van uw accommodatie u positief is bijgebleven. Wij delen uw complimenten graag met het hele team. Graag verwelkomen wij u in de toekomst opnieuw. Met vriendelijke groet, Katja, Customer Service

Dear Martin, Thank you for your review. We’re pleased to hear you appreciated our location and that the room arrangement worked well for your family. We’re sorry that your breakfast experience did not meet expectations. During particularly busy mornings, it can sometimes be more challenging for our team to replenish items as quickly as we would like. We appreciate your feedback and will use it to help improve our service. Best regards, Francisco, Customer Service

Dear Denise, Thank you so much for your wonderful review and for choosing us as your first choice in Tilburg year after year. It truly means the world to us that you feel at home with us. We’re especially happy that we could help reunite you with your neck pillow, and your kind words for Nurah and the rest of the team will certainly be shared. Thank you for your trust and loyalty. Kind regards, Francisco, Customer Service

Dear Crystal, Thank you for your wonderful review and for choosing to stay with us again! We’re delighted to hear you enjoyed our convenient location, clean and modern rooms, and our breakfast. We truly appreciate your loyalty and look forward to welcoming you back for a third stay soon! Kind regards, Francisco, Customer Service