ibis Styles Frankfurt City 3 stars

Customer review rating (ALL Rating) 3.9/5 533 reviews

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ibis Styles Frankfurt City - Image 1
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Moselstrasse 12, 60329 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Free WIFI

  • Two-minute walk to Central Station

  • Non-smoking hotel

  • Tea and coffee are complimentary in the room.

Our accommodation(s)

Hotel location

ibis Styles Frankfurt City

Moselstrasse 12
60329 FRANKFURT AM MAIN
Germany

GPS:50.107052, 8.667869

Telephone
Fax +49 69 235987

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LOBBY BAR

In the evening, why not visit our bar and enjoy a warm atmosphere and classic drinks. Let us spoil you at the end of your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  533 reviews

Customer review rating 3.0/5

Jose J. M. Solo - Confirmed reviews ALL

I think the room I stayed in could have been better taken care of.

Dear Jose J. M., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your room did not meet your expectations. Please be assured that our team is committed to maintaining high standards of cleanliness and comfort in all our accommodations. M. Karimi

Customer review rating 3.0/5

Florian B. Business - Confirmed reviews ALL

When I first arrived at my room, the window was open and it was extremely cold inside the room (outside temperature at that time was 3 degrees Celsius). The heater took forever to warm up, the room was still way too cold and I was genuinely shivering. The breakfast was good, decent, and plentiful. I would say the distance from the hotel to the train station is roughly 500 meters, which is great for those who commute by train.

Dear Florian B., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and found our breakfast satisfactory. However, we regret to learn about the discomfort you experienced with the room temperature. Our heating systems are designed to ensure a comfortable environment, and we apologize for any inconvenience this may have caused. Your comments are invaluable as they help us improve our services. Thank you once again for your insights. M. Karimi

Customer review rating 3.5/5

Simon R. Couples - Confirmed reviews ALL

It’s an older property, but well maintained. The location is ideal for Central Station, but is also a nightlife hub and hence can be very noisy at night. The staff are friendly and helpful, and do the best with what they have

Dear Simon R., Thank you for your feedback regarding your recent stay. We appreciate your comments on our central location and the friendliness of our staff. We understand that noise can be an issue due to our vibrant surroundings, and we will take your feedback into consideration for future improvements. Best regards, M. Karimi

Customer review rating 4.5/5

Ruth B. Business - Confirmed reviews ALL

My stay in the hotel was great, a calm place to go after being out and about in the general area.

Dear Ruth B., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our hotel a comfortable and calm retreat during your visit. We look forward to welcoming you back in the future. M. Karimi

Customer review rating 0.5/5

Maria B. F. Business - Confirmed reviews ALL

Travelling for business as a single female traveller and left hotel without staying in the room overnight. Unfortunately prepaid so could not get a refund. I often book Ibis Styles for personal and business travel and thought it was a brand I could rely on. This hotel left me very disappointed.

Dear Maria B. F., Thank you for your feedback regarding your recent experience at our hotel. We sincerely apologize for any disappointment you encountered during your stay. Our goal is to ensure a comfortable and reliable experience for all our guests, and we regret that we fell short in your case. We appreciate your loyalty to the Ibis Styles brand and will take your comments into consideration as we strive for improvement. Best regards, M. Karimi

Other web-users rate our hotel

  • 362 reviews 8.2/10 Location
  • 461 reviews 5/10 Room
  • 296 reviews 7.9/10 Service
  • 19 reviews 5.2/10 WiFi
  • 217 reviews 9.1/10 Breakfast
  • 190 reviews 4.2/10 Cleanliness

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