ibis Styles Frankfurt City 3 stars

Customer review rating (ALL Rating) 3.9/5 571 reviews

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ibis Styles Frankfurt City - Image 1
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Moselstrasse 12, 60329 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Free WIFI

  • Two-minute walk to Central Station

  • Non-smoking hotel

  • Tea and coffee are complimentary in the room.

Our accommodation(s)

Hotel location

ibis Styles Frankfurt City

Moselstrasse 12
60329 FRANKFURT AM MAIN
Germany

GPS:50.107052, 8.667869

Telephone
Fax +49 69 235987

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LOBBY BAR

In the evening, why not visit our bar and enjoy a warm atmosphere and classic drinks. Let us spoil you at the end of your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  571 reviews

Customer review rating 2.5/5

Rahul K. Couples - Confirmed reviews ALL

My stay at ibis Styles Frankfurt City was disappointing overall, and I didn’t feel it offered good value for money—especially for families. While I understand that the hotel is positioned as a budget option, there were several issues that made the experience uncomfortable. The room seemed hastily prepared; the linens were not clean, and even the bathroom amenities appeared used and not replaced. There was also a lack of proper lighting, which made the room feel dim and uninviting. The surrounding area also felt a bit unsafe or “shady.” Of course, this isn’t directly the hotel’s fault, but it’s something to be aware of when choosing the location. For a quick overnight stay just to sleep, it may suffice, but I wouldn’t recommend this property for families or for anyone looking for a comfortable and hygienic stay.

Dear Rahul K., Thank you for sharing your feedback regarding your recent stay at ibis Styles Frankfurt City. I regret to learn that your experience did not meet your expectations and that you found the accommodations lacking in cleanliness and comfort. We strive to maintain high standards of hygiene and guest satisfaction, and your comments will be reviewed with the team to ensure we address these concerns appropriately. I appreciate your understanding of our positioning as a budget option. However, it is essential for us to provide a welcoming atmosphere for all our guests. Your observations regarding the lighting and the surrounding area are noted, and we continuously evaluate our facilities and location to enhance guest comfort and safety. We value your feedback as it helps us improve and better serve our guests in the future. Thank you once again for your insights. M. Karimi

Customer review rating 2.0/5

Konstantin K. Couples - Confirmed reviews ALL

Walls and curtains extremely dirty. Hair is the shower, breakfast was half empty , tons of dirty plates on the tables. Only 1 woman was dying everything , she did her best but it is really not possible to manage everything at the same time

Dear Konstantin K., Thank you for your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered in your room and during breakfast. We appreciate your understanding of the staff's efforts during busy times and will take your comments into account for future improvements. Best regards, M. Karimi

Customer review rating 4.0/5

Ole R. S. Business - Confirmed reviews ALL

When I arrived around 22:30 the late evening/night receptionist was out front smoking. This will say I didn't know it was the receptionist, as this is a complete no-go for me. What makes it even worse is that when I called out at the reception, he put his head in and said "please wait a minute", which I then had to do. This was my first time ever at an Ibis Styles... Anyway, the rest of the staff was super, smiling, all service, so I'm still for an 8 out of 10.

Customer review rating 2.0/5

Kurt W. Solo - Confirmed reviews ALL

I usually try to book with ibis when traveling as I find the quality and consistency good for the price. For this stay, however, especially since it's an ibis Styles hotel, I was disappointed. It was warm in Frankfurt, and from what I could see, there was no AC in the room, at least no controls. When I asked about it, the guy at the front desk said he was new but would send his colleague when he came at 10 PM. No one called or stopped by to help. The hotel is pretty run down compared to other ibis hotels I've been in, especially the Styles. I won't book again.

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Frankfurt City. I am grateful for your loyalty to our brand and sincerely regret that your experience did not meet your expectations. I understand your concerns about the air conditioning in your room and the lack of timely assistance. While our hotel is designed to provide comfort, we acknowledge that challenges can arise. Please know that we strive to maintain the quality associated with the ibis Styles brand, and I appreciate your observations regarding the condition of the property. Your comments will be considered in our ongoing efforts to enhance our guests' experience. We value your patronage and hope to have the opportunity to better serve you in the future. M. Karimi

Customer review rating 0.5/5

Anthony P. Solo - Confirmed reviews ALL

Horrible. Terrible neighborhood. Drug use in the streets. Loud music until 04:00 from the nightclub across the street. Climate control unable to cool the room below 20° C. Paper-thin towels couldn't absorb any moisture. Shower was tiny, with a leaking door, and a nozzle that sprayed water everywhere. I was charged for breakfast, even though I told the attendant that I had to leave the room at 06:00.

Dear Mr. P., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced due to external noise and neighborhood concerns. We aim to provide a pleasant environment for our guests, and your comments are noted. Additionally, I regret that the climate control and bathroom facilities did not meet your expectations. Regarding breakfast, our policy requires guests to inform us of early departures so we can accommodate their needs accordingly. Your insights are invaluable for our continuous improvement. Best regards, M. Karimi

Other web-users rate our hotel

  • 351 reviews 8.2/10 Location
  • 469 reviews 4.7/10 Room
  • 300 reviews 7.8/10 Service
  • 22 reviews 4.3/10 WiFi
  • 204 reviews 9/10 Breakfast
  • 188 reviews 4.3/10 Cleanliness

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