ibis Styles Frankfurt City 3 stars

Customer review rating (ALL Rating) 3.9/5 527 reviews

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ibis Styles Frankfurt City - Image 1
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Moselstrasse 12, 60329 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Free WIFI

  • Two-minute walk to Central Station

  • Non-smoking hotel

  • Tea and coffee are complimentary in the room.

Our accommodation(s)

Hotel location

ibis Styles Frankfurt City

Moselstrasse 12
60329 FRANKFURT AM MAIN
Germany

GPS:50.107052, 8.667869

Telephone
Fax +49 69 235987

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LOBBY BAR

In the evening, why not visit our bar and enjoy a warm atmosphere and classic drinks. Let us spoil you at the end of your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  527 reviews

Customer review rating 0.5/5

Vu M. P. N. Business - Confirmed reviews ALL

Room had major issues: no electricity, no curtain, noisy, and no Wi-Fi. Staff confirmed the problems but did not apologize. Instead, I was treated rudely and even called “crazy.”in front of a group of guests in lobby at night. Very unprofessional and unacceptable service.

Dear Vu M. P. N., Thank you for sharing your feedback regarding your recent experience. I am sorry to learn about the issues you encountered with your room and the conduct of our staff. Your comments are important to us, and we will review them with the team to ensure better service in the future. M. Karimi

Customer review rating 4.0/5

Alemayehu- M. Z. Business - Confirmed reviews ALL

Good

Dear Alemayehu- M. Z., Thank you for your kind feedback regarding your recent stay at ibis Styles Frankfurt City. We are pleased to hear that our location near the train station was convenient for your travel needs. We hope to welcome you back for another enjoyable visit soon. M. Karimi

Customer review rating 4.0/5

Philip L. Solo - Confirmed reviews ALL

The staff was very friendly and eager to please and to answer my questions I would give them an A+. The breakfast room was very pleasant, and there so many nice choices of food to select. I would give this an A+. Now to the room. The room was not as nice as I thought it would be. The door frame to the entrance was not in good shape. There were no drapes to keep the room dark. In fact, the building next door would have its lights on and off at night, and each time the lights would be turned on, the light would wake me up. There is a need for decent drapes in the room. The floors are not covered with carpet, and therefore, each time the person on the floor above me dropped an item on the floor I would hear it. The room I would grade as a C. I assume that there are renovations going on, and hopefully, it will be on par with other Ibis Styles Hotels.

Dear Philip L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that our staff made a positive impression and that you enjoyed the breakfast offerings. Your kind words about our team are truly appreciated. We acknowledge your concerns regarding the condition of your room. Please be assured that we are continually assessing our accommodations to enhance the guest experience. Your comments about the lack of blackout drapes and the noise from the floors above are valuable, and we will take them into consideration as we plan for future improvements. We strive to ensure that our facilities meet the standards that guests expect from ibis Styles. We appreciate your understanding and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to quality. Sincerely, M. Karimi

Customer review rating 3.0/5

Jose J. M. Solo - Confirmed reviews ALL

I think the room I stayed in could have been better taken care of.

Dear Jose J. M., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your room did not meet your expectations. Please be assured that our team is committed to maintaining high standards of cleanliness and comfort in all our accommodations. M. Karimi

Customer review rating 3.0/5

Florian B. Business - Confirmed reviews ALL

When I first arrived at my room, the window was open and it was extremely cold inside the room (outside temperature at that time was 3 degrees Celsius). The heater took forever to warm up, the room was still way too cold and I was genuinely shivering. The breakfast was good, decent, and plentiful. I would say the distance from the hotel to the train station is roughly 500 meters, which is great for those who commute by train.

Dear Florian B., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and found our breakfast satisfactory. However, we regret to learn about the discomfort you experienced with the room temperature. Our heating systems are designed to ensure a comfortable environment, and we apologize for any inconvenience this may have caused. Your comments are invaluable as they help us improve our services. Thank you once again for your insights. M. Karimi

Other web-users rate our hotel

  • 352 reviews 8.2/10 Location
  • 461 reviews 4.9/10 Room
  • 300 reviews 7.6/10 Service
  • 21 reviews 4.4/10 WiFi
  • 208 reviews 9/10 Breakfast
  • 188 reviews 4.2/10 Cleanliness

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