ibis Styles Frankfurt City Hotel 3 stars

Customer review rating 4.0/5 1,100 reviews

ALLSAFE approved hotel

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ibis Styles Frankfurt City
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+ 20 Services

Hotel extras

  • Free WIFI

  • Two-minute walk to Bremen Central Station

  • Non-smoking hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Styles Frankfurt City

Moselstrasse 12
60329 frankfurt am main
germany

Tel: +4969256110

Fax: (+49)69/235987

Check-in from 15h00

Check out up to 11h30

  • BUS 37 :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S8 S9 HAUPTBAHNHOF

  • HAUPTBAHNHOF TIEF :  U4 U5 HAUPTBAHNHOF

  • STRASSENBAHN :  16 17 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 20km / 12.43 miles

  • By plane

    HAHN At 122km / 75 miles

  • By car

    A3 At 6km / 3.73 miles

  • By car

    A5 At 4km / 2.49 miles

  • By car

    A66 At 4km / 2.49 miles

  • By train

    FRANKFURT At 0.2km / 0.12 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.107052, 8.667869

Hotel services

LOBBY BAR Non contractual photo

In the evening, why not visit our bar and enjoy a warm atmosphere and classic drinks. Let us spoil you at the end of your day.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet
Meetings/Events
  • One Meeting room
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 94 rooms
    • 56 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 94 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • German
    • Spanish
    • English
    • Polish
    • French
    • Russian
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks Additional charge
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Boutiques/shopping
  • Art gallery
  • Beauty salon
  • Hairdresser/barber
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Board games available
    • Video game area

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 45

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
ibis Styles Frankfurt City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,100 reviews

TripAdvisor Rating 3.5/5

932 reviews

Location a bit dingy but practical because close to the station

Customer review rating 3.5/5

Anonymous Solo - 26/09/2021 Confirmed reviews ALL

Room was ok, breakfast was ok, location was (just about) ok - it's just convenient. Oh, check-in was very fast and friendly.

Dear JULIA B., We very much appreciate your comments regarding your stay at the ibis Styles Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. Karimi

Good location, Excellent cleanliness, Nice personnel, BUT SURRUNDING IS TERRIBLY NOISY

Customer review rating 1.5/5

Juan Business - 23/09/2021 Confirmed reviews ALL

I changed to a single room for the last night of my stay. The room facing the street recieving all the terribly loud noise from the clubs and bars downstairs or other side of the street. The noise lasted till the post-midnight around 01:30 am. It was horrible that I could hardly sleep before 2 O'Clock.

Sehr geehrter Herr Z. / Sehr geehrte Frau {guest_last_name}, wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im ibis Styles Frankfurt City die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Ibis Styles setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen M. Karimi

Great room, great staff, noisy a bit

Customer review rating 4.0/5

Sam Couples - 18/09/2021 Confirmed reviews ALL

- nice rooms - very nice staff - simple but decent breakfast - area is close to everything but animated at night ( can be noisy) - no A/C - nice and ample rooms for Europe standard

Dear SAM R., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M. Karimi

Superb caring staff.

Customer review rating 5.0/5

Dr R. D. Couples - 14/09/2021 Confirmed reviews ALL

Nicki at reception was exceptional in getting us settled when we arrived. When I told her I was having trouble with the parking meter in the morning she came out and got it all set for me. Positive helpful very valuable member of your team. Breakfast was excellent!

Dear RONALDO D., We very much appreciate your comments regarding your stay at the ibis Styles Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. Karimi

No Ground-Level Elevator

Customer review rating 1.5/5

Biztraveler Business - 06/09/2021 Confirmed reviews ALL

Big surprise -- there is no elevator on the ground level! I stay at Ibis hotels because I need elevator. I have reconstructed knees and I travel with a big suitcase. The elevator in this hotel is on an elevated level mid-way between ground floor and first floor, only accessible by dragging the luggage up/down one flight of stairs. I was given a first floor room, which means I needed to drag my big luggage up and down 2 flights of stairs. The room is small but comfortable, good size bathroom, the walls are covered with wall paper in green plants/trees pattern, making the room look darker and smaller than the typical white-wall Ibis hotel rooms. Proximity to HBF was a plus.

Dear OLIVIA J., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M.Karimi

A convenient location close to the train station

Customer review rating 4.5/5

S. Families - 28/08/2021 Confirmed reviews ALL

The employee at the reception was very kind and helpful. I initially made a reservation online for an Ibis hotel in Frankfurt but I clicked on another hotel that has a name very similar to one. When I explained the situation, the employee was very helful in calling the other hotel to cancel the reservation and providing rooms for my family and I. I like this hotel a lot as it is very close to the train station. There are a variety of restaurants and groceries around.

Horrible tho practical location

Customer review rating 2.0/5

Anonymous Business - 19/08/2021 Confirmed reviews ALL

The guest experience at ibis hbf frankfurt is one of those mo one will remember. Everything in this hotel is basic. Nothing worth remembering. I book it because it's near hbf station. I still hold a grudge towards Accord for not honouring my stays with bonus points from my previous stays. But then what do u expect ...Accord is not known for great guest experience.

Well located

Customer review rating 4.0/5

Generic M. Business - 18/08/2021 Confirmed reviews ALL

Easy to get to train station

Customer review rating 3.5/5

Anonymous Solo - 03/08/2021 Confirmed reviews ALL

Alles ok.

Well located refurbished Hotel

Customer review rating 4.0/5

Connexity Solo - 02/08/2021 Confirmed reviews ALL

The Hotel is very well located, being close to Francfort's central station. It seems to have been recently refurbished. However, it is a little bit too noisy for an Ibis Style Hotel, due to the room's doors.

Good stay

Customer review rating 5.0/5

Anonymous Business - 21/07/2021 Confirmed reviews ALL

Well located, decent price, good breakfast

Practical, Functional and Good Service

Customer review rating 5.0/5

M. Couples - 05/07/2021 Confirmed reviews ALL

This practical hotel, located close to the train station, is central, funcional, and clean. The receptionist Marvin welcomes us, guide us on the city and solve all inquerires in an amazingly fast way and with a smile.

Comfy rooms

Customer review rating 4.0/5

Javier Solo - 28/06/2021 Confirmed reviews ALL

Pleasant hotel, with friendly staff and comfortable rooms.

Well located

Customer review rating 4.0/5

Nonos Couples - 27/06/2021 Confirmed reviews ALL

We booked for the weekend, for our first visit in Frankfurt.

excellent location,attentive service

Customer review rating 5.0/5

Mirek Solo - 15/10/2020 Confirmed reviews ALL

when I arrived on 11 oct room 607 (I called to ask for that room) was taken,i was given room 707 but.......there was a bad smell in the bathtroom (I think this need to be fixed) and person who checked me in came up to the room ,and agreed to give me room 307 which was perfect.I was very happy that receptionist handled the situation very well.Very good seevice and I stayed there for 3 days.

Dear MIROSLAW T., We very much appreciate your comments regarding your stay at the ibis Styles Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. Karimi

2 nights in Frankfurt

Customer review rating 3.5/5

Paul Couples - 10/10/2020 Confirmed reviews ALL

Friendly welcome and check in. Room clean and functional. Large bathroom but small shower (and extraction fan failed). Friendly breakfast waitress. COVID safety actions very good. I hate city tax.

Dear Mr.PAUL L., We very much appreciate your comments regarding your stay at the ibis Styles Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. Karimi

Well located modern easy

Customer review rating 4.5/5

Jacques P. Solo - 27/09/2020 Confirmed reviews ALL

All was fine Short stay perfect. The hotel's surroundings look a bit scary but that's how it is in Frankfurt station neighbourhood

Monsieur p., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Styles Frankfurt City. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs M. Karimi

unprofessional conduct

TripAdvisor rating 3.0/5

elie c Business - 25/02/2020 TripAdvisor review

The hotel was nice and very central so it was easy to get to landmarks and such. It was clean and had a nice breakfast but some employees were very unpleasant. Maybe I got used to Sofitel and higher quality hotels from Accor Hotels were I often stayed but Ibis is still part of Accor so I wasn't expecting such a bad service. During one night and after midnight, I heard loud noise and laughs coming from the next room and smelled a lot of cigarette smoke. When I investigated, some plumbers were working in the next room and were laughing loudly, drinking beer and smoking. I called the front desk who got upset when I told him that this should be dealt with because I had an early plane to catch the next morning. Although I was speaking calmly, he asked me to calm down and that he will take care of that when he can. They did leave 35 minutes later but I find the work after midnight and the attitude of the employee unacceptable. Other than that, all was ok.

Always a pleasure to stay here

TripAdvisor rating 5.0/5

adeelanwer Business - 14/01/2020 TripAdvisor review

This is my fourth year staying at this hotel and it's always a pleasure to come stay. The location is superb as it's two minutes from the main train station and is 15 mins walk to the city center. For a Muslim it's a great place too as all the halal food restaurants are spread in the streets near the hotel.

A great hotel in a perfect location

TripAdvisor rating 5.0/5

bikerbabe22 Solo travel - 21/12/2019 TripAdvisor review

I loved staying at this Ibis hotel! The location was ideally located close to the train station, the hotel was decorated in a funky way, the staff were most helpful, and my room was super comfortable, with a very nice mattress and a great shower. I love it! The complementary breakfast was AWESOME.

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