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ibis Styles Frankfurt City Hotel 3 stars

TripAdvisor rating 3.5/5 907 reviews
ibis Styles Frankfurt City
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+ 15 Services
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h30

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shoppingPaying
Catering
  • Breakfast included in the price
  • 1 bar(s)
Leisure and activities
  • Billiards/Snooker (Nearby)
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Frankfurt City

Moselstrasse 12
60329
frankfurt am main
germany

Tel: +4969256110

Fax: (+49)69/235987

Contact email

Check-in from 15h00

Check out up to 11h30

  • BUS 37 :   HAUPTBAHNHOF

  • HAUPTBAHNHOF :   S8 S9 HAUPTBAHNHOF

  • HAUPTBAHNHOF TIEF :   U4 U5 HAUPTBAHNHOF

  • STRASSENBAHN :   16 17 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 20km / 12.43 miles

  • By plane

    HAHN At 122km / 75 miles

  • By car

    A3 At 6km / 3.73 miles

  • By car

    A5 At 4km / 2.49 miles

  • By car

    A66 At 4km / 2.49 miles

  • By train

    FRANKFURT At 0.2km / 0.12 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.107052, 8.667869

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with one double bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Pillow Menu

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 18m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with 1 double bed & Sofa

  • Max. number of persons: 4
  • Area: From 24m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Pillow Menu

Our restaurants and bars

LOBBY BAR

Photo non contractuelle / Strictly non binding

In the evening, why not visit our bar and enjoy a warm atmosphere and classic drinks. Let us spoil you at the end of your day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 45 m²

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
ibis Styles Frankfurt City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

741 reviews

tripadvisor

TripAdvisor Rating 3.5/5

907 reviews

Poorly constructed hotel

TripAdvisor rating 3.5/5

hazel235 Business - 30/11/2019 TripAdvisor review

I will never go back to this hotel as the room that was assigned to me the first time was so smelly. After requesting to change the room, it's much better. What I dislike about this was the man in the reception desk assigned me this smelly room in the old complicated building full of stairs and told me there was no other room available. After checking this room was full of odour, this man asked us to check with his colleagues who helped us to change the room. That's the only poorest Ibis I have ever seen. I will never go to this hotel again.

Basic hotel, rooms fine, breakfast fine

Customer review rating 4.0/5

Paul C. Business - 27/11/2019 Confirmed reviews ALL

Nothing really special about this place aside from the exorbitant price I had to pay on the day I stayed. No irons in the rooms. Breakfast basic (continental) but included. Limited soundproofing from the road but this is hard in an old building. Blackout blinds would be useful. Overall fine.

Dear Paul, Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesse

Breakfast was quite nice, the room is spacious but not so clesn

Customer review rating 4.0/5

Roxana Families - 25/11/2019 Confirmed reviews ALL

We enjoyed our brief stay in Ibis Styles Frankfurt City but after visiting other Ibis Style Hotels I‘d say this hotel was the least appealing. The room wasn’t the cleanest and I was missing those little design elements that distinguish Ibis Styles from regular Ibis. However, the breakfast was really tasty, I especially enjoyed the bread spreads like the curry chicken. :)

Dear Roxana, Thank you for taking the time to share your feedback. We strive to provide our guest with the best service and amenities within our capabilities. Apologies for not being able to reach yours. We hope to welcome you back to our hotel very soon and provide you with a different room category then. Sincerely, Jesse

Great experience

Customer review rating 4.0/5

Ah Business - 24/11/2019 Confirmed reviews ALL

Checkin was smooth and very efficient

Dear Andrea, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jesse

Ibis Styles stay

Customer review rating 4.0/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Small room. Comfortable, Clean & tidy. Breakfast is fine, wide choice of sandwiches, toppings, fruit and other. Convenientntly locatd lose to the train station

Dear Mr. P., We very much appreciate your comments regarding your stay at the ibis Styles Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, J. Trost

Hotel in full redecoration process

Customer review rating 4.0/5

Anonymous Couples - 21/11/2019 Confirmed reviews ALL

Obviously the atmosphere was seriously impeded by the redecoration in progress and some aspects need looking into. At breakfast cups were too small for the coffee machine. So difficult to get to one's seat with overflowing cups. The breakfast cereals were out of reach for most customers . The staff at breakfast appeared to be mute: not one word from them in four days. Missing drinks at the bar. e.g. no O% beer .

Dear Clement, Thank you for taking the time to share your feedback. As you mentioned, we are currently in the process of refurbishing parts of the hotel. We aim to offer the best guest experience and hope as soon as these works are finished that we will be able to provide them to you. In regards to the breakfast room, we will forward and discuss this with our breakfast team in order to make your expereience more pleasant. We hope to welcome you back to our hotel very soon! Sincerely, Jesse

Mr

Customer review rating 4.0/5

Junaid K. Business - 14/11/2019 Confirmed reviews ALL

Very comfortable and convenient. Just slightly disappointed with the compactness of the bathroom in room 105 as theres very little room for manoeuvre. The lobby area was nice and welcoming and customer service was v good all round.

Dear Mr. k., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Additionally, we are currently updating our wifi network to make it more convenient and easily accessible. Sincerely, Jesse

Money stolen in my hotel room

Customer review rating 4.0/5

Anonymous Business - 13/11/2019 Confirmed reviews ALL

My money was stolen in my hotel room. I called police and gave me my statement. And hotel manager also gave her statement. Of course, I didn’t get my money back because the thief was not caught. But I wanna everyone know that this hotel is not really safe. Be careful if you have to live in this hotel.

Dear YU SHENG L., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is naturally a very unfortunate event. However, due to our security measures we were able top see that no one entered your room except yourself during the specified time you mentioned. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, J. Trost

Good experience, very expensive price.

Customer review rating 4.0/5

Marcel F. Business - 12/11/2019 Confirmed reviews ALL

It was a good experience, but I paid 350 euros per night for an Ibis Style is very expensive. It is because we were in CPhI Worldwide event.

Dear Marcel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. As you kindly mentioned, the rooms were more expensive than our standard rate we offer due to the conference. We hope to see you again very soon and at a different time to offer you a better rate. Sincerely, Jesse

fine to stay for a night but no real recommendataion

Customer review rating 4.0/5

Anonymous Business - 04/11/2019 Confirmed reviews ALL

Accor Club (silver) Advantages not available very cold room, took 3 hours to heat old hairs in the shower

Dear ANNIKA J., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that we close the heating after the clients check out to save the Energie. You booked a single room but as a silver member we gave you a double room. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M. Karimi

Will never stay again

Customer review rating 4.0/5

Roksana Couples - 04/11/2019 Confirmed reviews ALL

The blinds are not working, no kettle in the room. Not much choice of breakfast. The only good looking is reception

Dear ROKSANA A., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In Ibis Styles hotel we don't have any kettles in the rooms. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M.karimi

Nice hotel

Customer review rating 4.0/5

Laura Friends - 04/11/2019 Confirmed reviews ALL

Quality and price is good. Room nothing special but just fine. Staff really friendly

Geachte LAURA B., Wij stellen uw opmerkingen over uw verblijf in ibis Styles Frankfurt City erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, M.Karimi

Very friendly staff, good breakfast but the room is below what I expect for an Ibis Styles (somewhat old)

Customer review rating 4.0/5

Anonymous Business - 01/11/2019 Confirmed reviews ALL

Check-in very good, very friendly. Quiet room but dated and beds not too good. Breakfast was good.

Dear MARTIN B., We very much appreciate your comments regarding your stay at the ibis Styles Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M.karimi
Customer review rating 4.0/5

Anonymous Business - 29/10/2019 Confirmed reviews ALL

Loud, difficult to check out.

Dear JOSEPH W., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We want to know about the problem that you had on check out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M. Karimi

Average

Customer review rating 4.0/5

Naina Business - 28/10/2019 Confirmed reviews ALL

I came on evening at the reception. The lady had a poor service. I asked her about transport and she wasn't able to give any information. I just wanted to know if there is a mobile application or anything where I can find my route... Also, the room was a bit dirty. For the 2 days, the towel was on the floor of the bathroom. And for finish, I had to wait 15 min to have hot water. There were junkies just near the hotel. The four points are for the breakfast. The service and choice were good.

Dear NAINTARA Z., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M.karimi

Very freundlich clean good atmosphere

Customer review rating 4.0/5

Johan G. Families - 27/10/2019 Confirmed reviews ALL

Every thing was very nic fine from the benning to strat

Estimada JOHAN G., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Styles Frankfurt City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. M.Karimi

Good location near train station

Customer review rating 4.0/5

Roger Friends - 26/10/2019 Confirmed reviews ALL

Very basic but clean. We had pre-paid for room with breakfast but reception staff said we had to pay extra for breakfast. I showed them our receipt for the booking, which indicated that breakfast was included. We were not happy to have to argue with staff about this. If a charge for this appears on our credit card statement we will not pay it.

Dear JEAN C., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The breakfast was included in room rate, but the staff asked you to pay the City Tax ( € 2,00 per night and person) which is not included in room rate. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ;. Karimi

More budget than styles

TripAdvisor rating 3.5/5

robertW5786KU Couples - 26/10/2019 TripAdvisor review

Frankfurt is worth to visit. It has good museums and fine shopping areas. However, Ibis Styles Frankfurt City Hotel is not the best choice to stay. Neither the hotel, nor the neighborhood offers nice environment.

Perhaps a budget level but not styles

Customer review rating 4.0/5

Peter Couples - 24/10/2019 Confirmed reviews ALL

Room was small and simple. Desk was near to collapse. The bed was not comfortable. Basin required to be fixed in the bath but it was arranged fast. The shower worked well. Ligthning was good in the room. The breakfast was good in quantity but poor in quality.

Dear PETER R., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M.Karimi

Perfect

Customer review rating 4.0/5

C. P. Families - 22/10/2019 Confirmed reviews ALL

Worm welcome, Very Clean, Big Room, Good Location

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