ibis Styles Frankfurt City 3 stars

Customer review rating (ALL Rating) 3.9/5 527 reviews

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ibis Styles Frankfurt City - Image 1
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Moselstrasse 12, 60329 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Free WIFI

  • Two-minute walk to Central Station

  • Non-smoking hotel

  • Tea and coffee are complimentary in the room.

Our accommodation(s)

Hotel location

ibis Styles Frankfurt City

Moselstrasse 12
60329 FRANKFURT AM MAIN
Germany

GPS:50.107052, 8.667869

Telephone
Fax +49 69 235987

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LOBBY BAR

In the evening, why not visit our bar and enjoy a warm atmosphere and classic drinks. Let us spoil you at the end of your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  527 reviews

Customer review rating 3.5/5

John B. Families - Confirmed reviews ALL

Staff are good but the hotel is old its sad, the room and bathroom are very old

Dear John B., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff; however, I understand your concerns regarding the age of the room and bathroom. Your comments are valuable as we continuously evaluate our facilities to enhance our guests' experiences. M. Karimi

Customer review rating 5.0/5

Tim B. Business - Confirmed reviews ALL

Enjoyable, affordable, easy. Thank you so much <3

Dear Tim B., Thank you for your kind words. We are delighted to hear that you found your stay enjoyable and affordable. Your feedback motivates our team to continue providing excellent service. Best regards, M. Karimi

Customer review rating 0.5/5

Vu M. P. N. Business - Confirmed reviews ALL

Room had major issues: no electricity, no curtain, noisy, and no Wi-Fi. Staff confirmed the problems but did not apologize. Instead, I was treated rudely and even called “crazy.”in front of a group of guests in lobby at night. Very unprofessional and unacceptable service.

Dear Vu M. P. N., Thank you for sharing your feedback regarding your recent experience. I am sorry to learn about the issues you encountered with your room and the conduct of our staff. Your comments are important to us, and we will review them with the team to ensure better service in the future. M. Karimi

Customer review rating 4.0/5

Alemayehu- M. Z. Business - Confirmed reviews ALL

Good

Dear Alemayehu- M. Z., Thank you for your kind feedback regarding your recent stay at ibis Styles Frankfurt City. We are pleased to hear that our location near the train station was convenient for your travel needs. We hope to welcome you back for another enjoyable visit soon. M. Karimi

Customer review rating 4.0/5

Philip L. Solo - Confirmed reviews ALL

The staff was very friendly and eager to please and to answer my questions I would give them an A+. The breakfast room was very pleasant, and there so many nice choices of food to select. I would give this an A+. Now to the room. The room was not as nice as I thought it would be. The door frame to the entrance was not in good shape. There were no drapes to keep the room dark. In fact, the building next door would have its lights on and off at night, and each time the lights would be turned on, the light would wake me up. There is a need for decent drapes in the room. The floors are not covered with carpet, and therefore, each time the person on the floor above me dropped an item on the floor I would hear it. The room I would grade as a C. I assume that there are renovations going on, and hopefully, it will be on par with other Ibis Styles Hotels.

Dear Philip L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that our staff made a positive impression and that you enjoyed the breakfast offerings. Your kind words about our team are truly appreciated. We acknowledge your concerns regarding the condition of your room. Please be assured that we are continually assessing our accommodations to enhance the guest experience. Your comments about the lack of blackout drapes and the noise from the floors above are valuable, and we will take them into consideration as we plan for future improvements. We strive to ensure that our facilities meet the standards that guests expect from ibis Styles. We appreciate your understanding and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to quality. Sincerely, M. Karimi

Other web-users rate our hotel

  • 343 reviews 8.4/10 Location
  • 451 reviews 4.8/10 Room
  • 294 reviews 7.5/10 Service
  • 21 reviews 4.4/10 WiFi
  • 206 reviews 9/10 Breakfast
  • 180 reviews 4.2/10 Cleanliness

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