ibis budget Caen Centre Gare 2 stars

Customer review rating (ALL Rating) 3.9/5 352 reviews

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Description

Hotel extras

  • Opposite the train station, in the heart of downtown Caen.

  • 24/7 reception.

  • Eco hotel certified Green Key.

  • Vending machines for drinks and sweets.

  • New all-you-can-eat buffet breakfast.

Our accommodation(s)

Hotel location

ibis budget Caen Centre Gare

16, Place de la Gare
14000 Caen
France

GPS:49.175595, -0.348535

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  352 reviews

Customer review rating 0.5/5

Dean M. Friends - Confirmed reviews ALL

Horrific, hotel area was completely unsafe, room was nothing like the pictures, we checked out 3 hours after checking in and booked a different hotel

Hello, We regret that you did not find the atmosphere of our hotel to your liking and that you chose to check out just a few hours after your arrival. Our hotel is located in the Caen train station neighborhood, an area that is naturally very busy, with heavy foot traffic and a lot of activity around the station. This can indeed give a very different impression from a more residential and quiet neighborhood. However, we are surprised by a rating of 1 out of 10 for a hotel where you ultimately did not stay. Since this rating also takes into account the welcome and the staff, we regret all the more that our team did not have the opportunity to assist you further during your stay. We’re sorry that your first impression led you to switch accommodations and hope, despite everything, that the rest of your stay in Caen went well. Sirine - Front Desk

Customer review rating 4.0/5

Rex B. Solo - Confirmed reviews ALL

Comfortable bed but room 101 is not the quietest one that I have stayed in. It overlooks the bin area which people use most of the time - chat and noise from emptying into the bins. Staff were great and the room was clean.

Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location near the railway station, found your bed comfortable, and appreciated the cleanliness of your room and the service provided by our team. We are, however, sorry that the location of room 101 resulted in some noise from the bin area. We understand how this can be disruptive, particularly when you are looking for a quiet and restful stay. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back for an even more comfortable stay. Kind regards,

Customer review rating 0.5/5

Joseph K. D. Families - Confirmed reviews ALL

I would like to formally express my concerns regarding the unacceptable condition of this hotel and request a full refund for both rooms that were reserved.Upon arrival, we spent no more than 15 minutes in the rooms before determining that the property was not safe or suitable for occupancy. We immediately left the hotel and secured accommodations elsewhere because we did not feel comfortable staying at the property.Several issues contributed to this decision:The hotel requires guests to be buzzed into the building at all hours, which raised concerns about the overall safety and security of the area. One of the rooms was not properly cleaned and contained trash left behind by a previous guest.There was a strong sewage odor coming from the bathroom.The second room showed evidence of a roach infestation, which is completely unacceptable and raises serious health and sanitation concerns.We attempted to check out immediately after inspecting the rooms; however, hotel staff refused to process the checkout. Since we did not stay overnight and vacated the property almost immediately upon discovering these conditions, we believe a full refund for both rooms is warranted.We respectfully request that this matter be reviewed and that a full refund be issued as soon as possible.Thank you for your prompt attention to this issue.

Hello, We are sorry that your arrival did not meet your expectations and regret that you decided to leave the hotel shortly after checking in. The concerns you mentioned regarding the rooms have been taken seriously and reviewed by our team. We would nevertheless like to clarify that, following your departure, our director arranged a full refund for both rooms as soon as he returned. As you did not stay overnight, we regret that your overall experience resulted in such a low rating for the hotel. We are also sorry that this rating extends to our staff, as our team remains committed to providing a courteous and professional welcome to our guests. We understand that your first impression was disappointing, but we hope that the way your situation was handled demonstrates our willingness to address our guests' concerns. Sirine - Front Desk

Customer review rating 3.5/5

Jan O. Couples - Confirmed reviews ALL

The hotel is exactly what is advertised - a modest, simple hotel with direct connection to the railway station. The staff is kind and the room is adequate. Surroundings of the hotel are not very nice, but staff present 24/7 is a plus.

Hello, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location with direct access to the railway station, the kindness of our team, and the comfort of your room. It's also great to know that our 24/7 reception provided you with an added sense of security and convenience. We understand your comments regarding the surrounding area. While this is beyond our control, we do our best to ensure our guests feel safe and welcome throughout their stay. We appreciate your balanced review and hope to have the pleasure of welcoming you again in the future. Kind regards, Reception - Ibis Budget Caen Centre Gare

Customer review rating 4.5/5

Ray A. Solo - Confirmed reviews ALL

Welcoming, friendly and helpful staff. Room was clean and comfortable. Good security measures in place in lively part of city adjacent to main railway station.

Hello, Thank you very much for your wonderful review and for awarding us such a great score. We are delighted to hear that you found our team welcoming, friendly and helpful, and that you enjoyed the cleanliness and comfort of your room. It is also reassuring to know that you appreciated the security measures we have in place to ensure our guests feel safe and comfortable throughout their stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you again in the future. Sirine - Reception Team

Other web-users rate our hotel

  • 412 reviews 7.1/10 Location
  • 429 reviews 5.1/10 Room
  • 553 reviews 9.5/10 Service
  • 7 reviews 8.5/10 WiFi
  • 203 reviews 5.9/10 Cleanliness
  • 156 reviews 6/10 Breakfast
  • 69 reviews 3.7/10 Vibe

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