All the staff were very superb, friendly and very helpful

Nice welcome. Very helpful with the parking for the motorbike. Very good airco :-)

From the welcome by the manager and his team to the well appointed duplex room, this was a great stay moments from all there is to enjoy in beautiful Perpignan. Good breakfast overlooking a lively square. Pleased to see well managed hygiene and cleaning arrangements in place to deal with Covid.

Located close to place de la republique is good and bad for the presence of Clochards. So reservation of secure parking is advised. Staff is friendly but facilities are not up to standard for a 4 star place nor is the breakfast.

Good: well located, friendly staff, bed clean and gluten free options at breakfast. Could do better: the hotel needs to be renovated, the carpet in corridor and room is old and damaged, the curtains are stained, the bathroom floor is very damaged, the aircon is very noisy and not cooling enough, bad smell coming from the bathroom pipes

Nice reception good location

Parfaite

Very well located in the city center. Rooms are small and not suitable for work due to a small desk and a couch that seats too low. Bed is very comfortable and WC is enough. Breakfast was served at the rooms due to renovation/adaptation to covid situation and it was pretty correct, but no hot food. Rooms are quiet but I guess the ones facing the canal are quieter. Staff was nice and helpful.

Extremely friendly people at the desk and great location. Unfortunately the room was in quite desolate condition (old/run down) and not really clean.

Location was good , condition of room was poor (damage to shower tray and hole in wall under sink ) ..when booking I wasn’t made aware that hotel was having major re construction which meant no bar ; no restaurant no reception area . On the positive side reception staff were really helpful and courteous . Room was far too expensive for its present condition but I had a 7 ;00 train and no time to change hotels but as a frequent guest with mercure I would expect a reply to my concerns regards A M siimpson

as a accor business card holder, I am extremely upset , the arrival book in was long you only had beer or water as a complimentary drink, "no wine in France", breakfast was in room only ! the air con was NOT on in the room, the bed was like a rock along with the pillows, you should look at Ibis, you can see that I stay in many accor hotels, and this I feel was a "waste" of my hard earned 4000 points, I shall be making a complaint to accor customer services

The room was too warm and the air conditined did not refrigerate. We had too open the window to refresh a little but in the morning it was too clear to sleep. We paid a 4 stars hotel and could not even have a good sleeping. The waiter in the bar did no speak english!

Finished our 2 weeks in Racou with a night at the Mercure ,Perpignan. Lovely city, an absolute delight. We were given a friendly warm welcome at reception, with support all the time from the staff till we left. Absolutely recommend a stay in this centrally positioned hotel.

This hotel has an excellent location, literally a couple of minutes from Le Castillet and the old city, close to the hub for different buses, and a short walk to popular bars and restaurants. However, it is also quiet, and easy to reach from the train station. At reception I have always found very friendly and helpful staff. I did not have breakfast though, so I cannot comment on that. The room was of a good size, well furnished, clean, quiet. I would definitely come back to this hotel (mostly because of the people working there). Very good value, considering quality and location.

The hotel is perfectly located in the heart of Perpignan but constructed many, many years ago which can be seen as everything is quite tiny, starting with an underground parking only for smaller cars, small rooms, including a small flatt wardrobe and a bathroom with an older bathtub, shower curtain and a toilet in the corner which could be used only by slimmer guests. The small elevator is producing some strange noises too, especially between the 3rd and 4th floor... However, the staff people at the reception desk were very friendly and helpful and the breakfast buffet matched normal standards.