Novotel Nice Centre Vieux Nice Hotel 4 stars

I would like to especially thank Aline for sorting out the rooms for us and making our holiday so wonderful and relaxing.

This is a regular destination that is ideally situated for my trips to Nice. A brisk walk to and from the old town takes only 10 minutes with a very convenient tram option for those occasions when walking is not preferred. Front-of-house has always been a strong point of this hotel with excellent and well-motivated staff. Charlotte was particularly pleasant and helpful.

I know the hotel and area as have stayed there before. This was the first Tim I booked an executive room. There were issues with the drinks not being replaced and the room cleaning was very poor. The room was not vacuumed once during our stay. We asked for extra breakfast tea and cups and it was not supplied.

No sleep ! Terrible loud whistling noise in the ventilatation unit that went all night only in my bedroom. I went to complain at 12.30am at Reception and was told no technician was available and no possibility to switch rooms as the hotel was full due to a conference. I was not able to get any sleep as the noise was so loud. In the morning upon check out I had to ask if there was any possibility of a part refund considering I had no sleep and ended up with a headache, however was offered my dinner from the previous night as compensation which was only about 20 euros.

Friendly Staff. Clean room. Check-in is slow. My extra-night booking was not on the hotel IT system although I had a confirmed email from the hotel! Rooms are basic.

Everything was OK.

I was pleased except for the shower, which was running porely, making it hard to runde shampoo out of hair.

Good location, clean hotel, good service.

Nice. Comfortable. Just need to pay little more attention to cleaning. Great pool on the balcony. The breakfast was excellent but the restaurant was not good. Overall a great hotel stay.

Really nice, enjoyed the swimmingpool very much and the bed was good.

During my trip, I stayed in Cannes, Nice and Monaco on business. Overall the hotel provided a pleasant stay apart from Check in. I updated my detail on line (fast check in) but was told i still had to check in as normal. I paid extra for late check out and was told that it was not possible. The only reason I booked the hotel was due to your hotel name(previous stays) and the late check out option. I was frustrated upon arrival to find this out. Another member of staff explained this is only available subject to availability. If this is the case it should not be advertised on the web site While checking in there was loads of confusion. I was then told due to checking in at 1400 I could only have room 206. This made me feel like I was getting a lower standard room as I check in at a time stipulated by yourselfs. I spoke to another member on the day of check out and it was explained that if I had booked late check out it would be honoured. On my last day I tried to get into my room and my hotel key card was not working and had to go to reception as they had not updated it to 5pm. Apart from the above. The bar staff/restaurant were amazing. Kind friendly and professional. The Male waiter with shaven head was very good. There was also a elder lady who was petit who was also very helpful. Overall with out them the stay would not have been very good.

Great apart from the price of the drinks at the bar. A rum and bottle of coke was 14 euros!

Last year I was given one of the renovated rooms and it was wonderful. I assumed I got the same room since it was the same price this time (Sept 2018 & Sept 2019) but unfortunately my room was not the same. The shower had a broken drain which hurt my feet every time i would move. The light when walking in was crooked and broken, the mirror was very dirty until my last day and the temperature was very difficult to adjust. I also understand being environmentally friendly but not having toiletries available should be told ahead of time. I had to buy expensive full size lotion since none was provided. Overall, I was pretty disappointed with the experience after having such a pleasant time last year.

Clean comfortable friendly helpful

The hotel was well situated and room very good. The reception staff and staff who welcomed at breakfast were excellent. However the remainder of staff, breakfast staff bar staff were not at all helpful or pleasant. The pool was lovely.