Dear Katarina, We are grateful to you for taking the time to send us your review. It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service. However, we are sorry that you were not completely satisfied with your room. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it. We hope to welcome you back. Best wishes, Pierre Messe, General Manager

Dear Stephen, Thank you for taking the time to share your review. We pride ourselves on our high levels of customer service and were concerned to receive these comments. Please accept our sincere apologies and rest assured that this matter will be discussed with the reception team so that we may learn and improve. We have tried to assure we have represented our hotel in the best way we can on both our partners and our own website. Furthermore, we do carry out maintenance whenever necessary to keep our hotel up to date and will consider your comments closely when improving. We are sorry our usual high standards were not met and this will be addressed with our housekeeping team. It is unfortunate you did not inform us at the time of your concerns so that we may have taken action immediately. Extra toiletries can be requested at reception if required. Thank you for your kind comments to the bar staff we will be sure to pass them on. We hope to welcome you again in the future for a more enjoyable stay. Best wishes. Pierre Messe, General Manager

Dear Sandra, Thank you so much for this glowing review. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We look forward to welcoming you back! Best wishes, Pierre Messe, General Manager

Dear Michael, Thank you very much for your feedback. We are glad that you found our location convenient and that you received such friendly and professional service from our team members. However, we regret that you were not entirely satisfied with your stay. Please rest assured we have noted your concerns and will take these into consideration as we continue to improve for our guests, thank you for bringing this to our attention. We hope to have the pleasure of welcoming you back in the future. Kind regards, Pierre Messe, General Manager

Dear M., Thank you for sharing your review. We are glad that you found our location convenient and that you received such friendly and professional service from our team members. However, we regret that you were not entirely satisfied with your stay. Your comments regarding the carpets have been noted and will be taken into consideration for future improvements. All our sofa beds are indeed not made up but all sheets are provided. We hope to have the opportunity to welcome you back. Best wishes, Pierre Messe, General Manager