Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,476 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,476 reviews

Customer review rating 3.0/5

Steven L. Business - Confirmed reviews ALL

The hotel is clean and well maintained, staff was all very helpful and pleasant, and the restaurant/bar was accommodating while remaining inviting, even if a bit familiar at times. I was really hoping to exercise at your hotel during a stressful week. This was a disappointment.

Dear Mr. L., thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your kind words regarding the cleanliness of the hotel, our team, and the atmosphere in the restaurant and bar. It is great to read that you felt well looked after in these areas. At the same time, I am genuinely sorry to hear about your disappointment with our fitness studio, especially as you had planned to rely on it during a stressful week. I fully understand how important the possibility to exercise can be for balance and wellbeing while traveling, and it is regrettable that we did not meet your expectations here. Your feedback is very valuable to us and is shared internally as a clear signal that this area deserves closer attention. Honest comments like yours help us to identify where we need to improve and where the guest experience does not yet align with what we want to offer. Should fitness facilities be a key factor for your stay in the future, we are always happy if guests reach out to us in advance so we can provide transparent information and, if possible, suggest suitable alternatives nearby. Our goal is always to help you plan your stay in a way that best supports your personal needs. Thank you again for your openness and for giving us the chance to learn from your experience. We would be pleased to welcome you again and to regain your full confidence. Kind regards Lars Paschold Service Operations Manager

Customer review rating 2.5/5

Seungchul S. Business - Confirmed reviews ALL

Average stay. Body lotion in room 633 toilet has run out during the first day but was never refilled. There were no toilet amenities including comb, tooth brush, etc in the room toilet.

Dear Mr S., thank you very much for taking the time to share such detailed feedback about your stay with us. We truly appreciate not only the rating, but also your extensive comments on the individual aspects of your experience. This level of detail helps us better understand expectations, especially from international business travelers. First of all, please accept my apologies regarding the body lotion in your room. This should of course have been noticed and refilled during your stay. Unfortunately, in daily operations such details can occasionally be overlooked. We are always grateful when guests inform us directly, as this allows us to react immediately and resolve the situation. Regarding bathroom amenities such as toothbrushes or combs, these are intentionally not placed in the room by default as part of our environmental program. They are, however, available free of charge at any time at the reception, can be ordered by phone, or via our hotel app. This approach helps us avoid unnecessary waste while still ensuring that guests receive everything they need when required. I am very sorry to read about your experience with the Accor reservation hotline. That this process was frustrating is completely understandable, especially when price differences are involved. I am glad you eventually contacted us directly and that we were able to assist you. Please feel free to reach out to us directly by email or phone at any time in the future should similar situations arise. Concerning your ALL Silver membership, the main benefit at this level is the complimentary welcome drink, which is available as a voucher in your ALL App. In addition, Silver members generally receive preferred consideration during room allocation. This should ideally be explained during check-in, and I regret that this information was not communicated clearly. You also raised a critical point regarding our sustainability initiatives. I understand your concerns and appreciate your openness. In many areas, environmental protection and cost efficiency do indeed correlate. Reducing waste, energy and resource consumption often goes hand in hand with avoiding unnecessary expenses. However, the intention behind these measures is not to reduce service quality, but to focus resources where they add real value for our guests. In some cases, such as optional room cleaning, guests even benefit directly through reward points. Other measures help keep prices more stable in a very competitive market, rather than passing higher costs on to our guests. Thank you once again for your honest and comprehensive feedback. Even though your stay was only average for you, your comments give us valuable insight into where we need to improve communication and execution. We would be very pleased if you gave us another opportunity in the future to provide you with a more convincing experience. Kind regards Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Yuriy R. Families - Confirmed reviews ALL

Very friendly staff, delicious food and good location.

Dear Mr. R., thank you very much for your wonderful feedback and for calling us the best hotel in Frankfurt. Your kind words truly mean a lot to the entire team 😊 I am delighted to read that you appreciated the friendliness of our staff, the quality of the food and our location. Creating a welcoming atmosphere combined with good service and enjoyable dining is exactly what we aim for, so it is great to know this was your experience. Thank you for taking the time to share your impressions. We would be very happy to welcome you again at Novotel Frankfurt City and make your next stay just as enjoyable. Warm regards Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Julia S. Solo - Confirmed reviews ALL

Had a lovely stay in a clean and comfortable room

Dear Ms. S., thank you very much for your kind review and for sharing your positive experience with us. We are delighted to hear that your layover stay was very good and that you enjoyed a clean and comfortable room 😊 It’s great to know that our hotel provided you with a pleasant and relaxing stopover. Your feedback is truly appreciated and motivates our team to continue delivering this level of comfort and service. We would be happy to welcome you back to the Novotel Frankfurt City whenever your travels bring you to Frankfurt again. Kind regards Lars Paschold Service Operations Manager

Customer review rating 3.5/5

Harsh K. M. Business - Confirmed reviews ALL

The rooms were too small. Usage: Especially for business. Food: Good. Bar: Good. Cleanliness: Good. Housekeeping: no normal amenities are available.

Hello Mr. M., thank you very much for sharing your feedback with us. We are pleased to read that you appreciated our location, as well as the quality of our food, bar and cleanliness. At the same time, we understand your comments regarding the room size and housekeeping amenities. As a city hotel, our rooms are designed to be functional and efficient, especially for business stays, but we fully understand that personal expectations regarding space can vary. Your feedback helps us better manage expectations for future guests. Regarding the housekeeping amenities, we are sorry if you felt that essential items were missing. Should anything be required during a stay, our team is always happy to assist immediately upon request, and we will gladly review this feedback internally to ensure our standards are consistently met. We truly value your input and see it as an opportunity to further improve our service. We would be happy to welcome you again and provide you with an even more comfortable experience next time. Kind regards Lars Paschold Service Operations Manager

Other web-users rate our hotel

  • 525 reviews 8.5/10 Location
  • 761 reviews 7.5/10 Room
  • 714 reviews 8.8/10 Service
  • 19 reviews 8.5/10 WiFi
  • 427 reviews 8.9/10 Breakfast
  • 363 reviews 7.9/10 Cleanliness
  • 36 reviews 7.9/10 Bar

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