Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,508 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Room 1

Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,508 reviews

Customer review rating 5.0/5

Mckenna C. Families - Confirmed reviews ALL

Hello C., thank you very much for your great feedback. We are delighted to read that you found our hotel a good choice for a short city break. Providing a comfortable and convenient stay in a central location is exactly what we aim for, so it is wonderful to see that this worked well for you. We truly appreciate your kind words and hope to welcome you back again soon at Novotel Frankfurt City. Warm regards Lars Paschold Service Operations Manager

Customer review rating 0.5/5

Faris N. Business - Confirmed reviews ALL

Dear Mr. N., thank you for sharing your impression with us. I am truly sorry to see that your experience with us left such a negative overall feeling. Even though no further details were provided, we take your feedback very seriously, as it clearly shows that we did not meet your expectations on this occasion. We would very much appreciate the opportunity to better understand what exactly led to your dissatisfaction. Your insights would help us to identify potential shortcomings and take the right actions to improve. Please feel free to contact us directly at any time so we can look into your experience together. I sincerely hope that you might give us another opportunity in the future to provide you with the level of service we normally aim to deliver. Kind regards Lars Paschold Service Operations Manager

Customer review rating 3.5/5

Hani A. Business - Confirmed reviews ALL

Dear Mr. A., thank you for taking the time to share your experience with us and for your honest feedback. First of all, I would like to sincerely apologize for the inconvenience you experienced due to the elevator malfunction. You are absolutely right to point this out, and I fully understand how frustrating it must have been to face long waiting times or even use the stairs with luggage. This is certainly not the level of comfort we aim to provide. During your stay, we unfortunately encountered a technical issue affecting two of our elevators. Due to the timing over the weekend and the unavailability of a required spare part, an immediate repair was not possible. However, I am pleased to inform you that both elevators were successfully repaired by Monday morning. Please rest assured that situations like this are taken very seriously. We are in close contact with our maintenance partners to minimize such disruptions and to ensure faster response times wherever possible. We truly appreciate your understanding and your otherwise positive impression of your stay. It would be our pleasure to welcome you again and provide you with a much smoother and fully comfortable experience. Warm regards Lars Paschold Service Operations Manager

Customer review rating 3.0/5

In N. S. Families - Confirmed reviews ALL

Hello In N. S., thank you very much for taking the time to share your feedback with us. We truly appreciate your comments and are pleased to read that you found our team friendly, enjoyed the location and valued the free outdoor parking. At the same time, we are sorry to hear that the bed comfort did not fully meet your expectations. Sleep comfort is very personal, and while our Novotel Live’N’Dream beds are designed to suit a wide range of preferences, we understand that this does not work equally well for everyone. During the stay, our team is always happy to assist, for example with different pillows, a mattress topper or, if possible, an alternative room to improve comfort. We are especially happy to read your kind words about our colleague at the bar. Positive feedback like this means a lot to us, and we will be sure to share your compliment with the team. It is always motivating to know when individual service makes a difference. Thank you again for your honest and balanced feedback. We would be very happy to welcome you back to Novotel Frankfurt City and hope to provide you with an even more comfortable experience next time. Kind regards Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Adrian K. Families - Confirmed reviews ALL

Hello Mr. K., thank you very much for your wonderful and detailed feedback. We are truly delighted to read that you had such a cozy and comfortable stay with us and that you perceived the room size and overall value as excellent. It is especially nice to hear that the small details such as the welcome note, our homemade cookies and the welcome drinks made a positive impression on you. These personal touches are very important to us, as they help create a warm and welcoming atmosphere right from the beginning. Your kind words about our service mean a lot to the entire team. Knowing that we were able to fulfill all your requests and contribute to a smooth and enjoyable stay is a great motivation for us to continue exactly this way. Thank you once again for your trust and encouragement. We would be very happy to welcome you back to Novotel Frankfurt City anytime. Kind regards Lars Paschold Service Operations Manager

Other web-users rate our hotel

  • 526 reviews 8.7/10 Location
  • 764 reviews 7.4/10 Room
  • 710 reviews 8.8/10 Service
  • 19 reviews 9.1/10 WiFi
  • 431 reviews 8.6/10 Breakfast
  • 357 reviews 8.1/10 Cleanliness

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