Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,432 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,432 reviews

Customer review rating 4.0/5

Emma T. Business - Confirmed reviews ALL

It's fine. I had a 'superior' room on this occasion which seemed to be identical to the 'standard' room I stayed in on my previous visit. I stay there as it is well located for my office. The air conditioning does not work, the rooms are too warm. The mini-fridges do not keep things cold. I found out on this occasion that I was entitled to 3 snacks per night from your shop AFTER I left, it would have been helpful if someone explained this when I checked in. Your hotel is clean, beds are comfortable, curtains are dark, the safe works, there are enough plugs, the breakfast was pleasant, the staff are nice. This all makes for an acceptable but not brilliant stay.

Dear Emma, Thank you very much for sharing your detailed feedback with us – we truly appreciate it. It’s great to hear that you found our hotel clean, the beds comfortable, the curtains dark, the plugs sufficient, and our team friendly. We’re also pleased that you enjoyed the breakfast. 😊 I’m very sorry that elements of your stay did not meet expectations. I have already discussed the issues regarding the room temperature and the minibar cooling with our Front Office and technical team to ensure we address these points internally. Regarding the Superior room benefits: you are absolutely right that this should have been explained clearly during check-in. Please accept my sincere apologies for this oversight. To compensate for this, I have added a note to your guest profile so that during your next stay you will receive a complimentary upgrade to a Superior room including the free shop items. For your convenience, you can simply book a Standard room next time – we will take care of the rest. Emma, thank you again for your constructive feedback. It helps us improve and ensures that your future stays with us will be smoother and more comfortable. We look forward to welcoming you back. Warm regards, Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Robert G. Business - Confirmed reviews ALL

Modern hotel with comfortable & clean rooms, good breakfast & helpful staff - but parking is a challenge. There are not enough parking spaces in the garage nor in front of the hotel, the spaces in the garage are narrow. If a car does not park precisely, the space next to it becomes too narrow for another car. And finding a parking place in the neighborhood is difficult.

Dear Mr. G., thank you very much for taking the time to share your feedback with us and for rating your stay so positively. I’m very pleased to read that you enjoyed our modern and clean rooms, the breakfast selection, and the helpfulness of our team. Your kind words are truly appreciated and I will gladly share them with the entire team. At the same time, thank you for pointing out the challenges regarding parking. As we are located in a dense urban area close to the trade fair grounds, parking can indeed be limited at times. Our underground garage offers a considerable number of spaces for a city hotel, but during busy periods it can fill up quickly. We understand that the parking spaces themselves may feel narrow and we appreciate your honest feedback on this. We are nevertheless happy that overall you had a good business stay with us and hope to welcome you again on your next trip to Frankfurt. Kind regards, Anja Kögl Front Office Manager

Customer review rating 3.0/5

Kumar A. Business - Confirmed reviews ALL

I expected at least a few basic amenities to be available in the room. The hotel provided Rituals-branded bottles with local soap, shampoo, and conditioner, which I was not particularly satisfied with. There was no toothpaste provided, although most 3-star hotels usually offer this. I also had some difficulty using my socket converter, as the power outlet was not conveniently placed. The table obstructed the plug, making it hard to fit properly. Additionally, no complimentary water bottles were provided, whereas in my experience, other hotels typically offer two complimentary bottles daily. On the positive side, I appreciated receiving a welcome voucher for a drink. The staff were humble, calm, composed, and always greeted guests with a smile. However, the food selection could be improved, as there were limited options, especially for vegetarians.

Hello A. Kumar, thank you for your detailed and honest feedback. We’re pleased to hear you appreciated the welcome drink voucher and experienced our team as calm, friendly, and consistently welcoming 😊 At the same time, please accept our apologies that the in-room amenities did not match your expectations. One point I’d like to clarify, as there may have been a misunderstanding: the toiletries we provide are official Rituals products (The Ritual of Karma hotel collection) as part of a Novotel-wide partnership across Europe. Regarding additional items such as toothpaste: these are available free of charge at reception, and they can also be ordered to your room anytime via our digital room directory. We should have communicated that more proactively. About water: tap water in Germany is safe to drink and of excellent quality, comparable to bottled water. If you prefer mineral water, it is available in our lobby shop. Thank you also for mentioning the power outlet situation. If the placement makes it difficult to use a socket converter or larger power supplies, our team can help immediately. We can provide a power strip/multi-socket adapter if you need more accessible connections or additional outlets. And finally, your note about the food selection, especially for vegetarians, is very important. We want our offering to feel inclusive and satisfying, and we will review the variety with a clear focus on improving vegetarian choices. Thank you again for sharing these points. If you let us know during your stay, we can usually solve most of them right away and make the experience much more comfortable. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Jorgen D. P. D. R. Business - Confirmed reviews ALL

Overall efficient, clean and orderly

Hello Jorgen D. P. d. R., thank you for your feedback! 😊 We’re glad you experienced our hotel as efficient, clean and well organized, exactly what many business travellers need. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Mehmood A. Business - Confirmed reviews ALL

front desk were very helpful and cooperative, staff was super,

Hello Mehmood A., thank you for your wonderful feedback! 😊 We’re delighted you enjoyed the location and found the rooms very comfortable. It’s especially nice to hear that our front desk team was helpful and cooperative and that you felt the staff was “super” , we’ll gladly share your kind words with the team. We hope to welcome you back to Novotel Frankfurt City soon! Kind regards, Lars Paschold Service Operations Manager

Other web-users rate our hotel

  • 536 reviews 8.5/10 Location
  • 748 reviews 7.5/10 Room
  • 710 reviews 9.1/10 Service
  • 19 reviews 8.3/10 WiFi
  • 426 reviews 8.8/10 Breakfast
  • 361 reviews 8/10 Cleanliness
  • 124 reviews 6.4/10 Amenities

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