Novotel Brugge Centrum 4 stars

Customer review rating (ALL Rating) 4.5/5 1,121 reviews

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Novotel Brugge Centrum - Image 1
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Katelijnestraat 65B, 8000 BRUGGE, Belgium

Description

Hotel extras

  • Modern, spacious rooms, perfect for all family needs

  • Creative, gourmet cuisine inspired by local product

  • Outdoor heated swimming pool, open from April to October

  • Varied and healthy all-you-can-eat buffet breakfast

  • Nearby, affordable parking in Bruges city centre

Our accommodation(s)

Hotel location

Novotel Brugge Centrum

Katelijnestraat 65B
8000 BRUGGE
Belgium

GPS:51.201848, 3.227073

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

NovoMe

We're guided by a simple belief: your home is our home. Savour a delicious, balanced menu and carefully crafted drinks, in spaces that are designed around you it's the 'me' in Novo-me. Perfect if you're looking to unwind or connect.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,121 reviews

TripAdvisor Rating  4.0/5  27 reviews

Bruges break

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

Second time staying here, excellent location in central bruges on edge of town centre. Only negative is poor water pressure in the showers.

Dear Paul, Thank you for taking the time to share your review. We are thrilled to hear that your stay with us was overall enjoyable. It is wonderful that our prime location contributed positively to your experience in the heart of Bruges, providing convenient access to all the local sights and delights. However, we regret to hear about the issue you encountered with the water pressure in our shower facilities. We understand that such concerns can impact the comfort of your stay, and for this, we sincerely apologize. Finally, we are pleased that you chose to stay with us a second time and appreciate the high rating you've given us, reflecting your satisfaction with our hotel's amenities and service. We hope we will have the opportunity to see you again in the future. Best regards, Petra DE MEYERE, General Manager

Perfect location off a quiet street in Bruges.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Modern, clean interior and a great all round stay. Staff were friendly and accommodating.

Dear Guest, Thank you very much for this kind review of your recent stay. We truly appreciate your glowing remarks about your recent stay at our establishment. It is wonderful to hear that you found the ambiance of our hotel to be modern and inviting, and that our dedication to maintaining immaculate premises enhanced your visit. We take pride in our recent renovations and are delighted that they contributed to your comfort. Our team strives to provide a warm and welcoming service, and your recognition of their efforts is greatly encouraging. Finally, we are pleased that our central location in Bruges provided a tranquil yet convenient base for your explorations. The charm of the city is indeed best experienced on foot, and our proximity to the central Market Square allows for such leisurely discovery. We look forward to seeing you again soon. Best regards, Petra DE MEYERE, General Manager

Well located

Customer review rating 3.5/5

James Families - Confirmed reviews ALL

The hotel lobby was bright and clean and the staff were welcoming. The actual room was a little untidy - the previous occupant's shower gel had been left in the shower and the coffee cup was dirty. The sofa bed was also not made up, but bedding was available in the wardrobe for us to do it ourselves.

Dear James, Thank you for taking the time to share your review. We are delighted that you found our lobby to be bright and our staff welcoming. It is our aim to provide a friendly and clean environment from the moment our guests step in. However, we are sorry to hear about the issues you encountered with the tidiness of your room. It is important to us that our rooms are immaculate and ready for our guests, and we regret that we missed the mark on this occasion. Furthermore, we understand your disappointment with the sofa bed not being prepared and the oversight with the coffee cup. We will follow up on this with our team to ensure that every guest enjoys a stay that meets our high standards of cleanliness and preparation. Additionally, we appreciate your feedback on the pricing, and we will certainly take it into consideration as we continually strive to offer value to our guests. Nonetheless, we are pleased to hear that you appreciated the initiative of our refillable water jug, aligning with our eco-friendly practices and commitment to sustainability. The historic city center of Bruges, with its charming cobbled streets and picturesque canals, is indeed a highlight for many of our visitors, and we are glad you enjoyed the convenience of our location. We hope we will have the opportunity to see you again in the future. Best regards, Petra DE MEYERE, General Manager

Location is good

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Location and room were superb. We got two supreme deluxe which comes with 2 levels room and 2 bathrooms which is amazing. However, we rented the umbrella and returned the next day and we got charged 17 euros for it. There is no support team that we can reach out to and this is frustrating having to pay for wrongful charges.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found the room setup with two levels and two bathrooms to be superb for your stay. Our Deluxe family rooms have been designed to cater to our guests' needs and provide a comfortable experience. However, we apologize for the confusion regarding the umbrella charge and understand the inconvenience this may have caused. We strive to ensure all charges are accurate and will look into this matter promptly. On the holder of the umbrella dispenser you can find the contact details in case our guests might have any questions. Here you can find the link: https://www.dripdrop.io/qr-link-tree. Regarding the bathroom light, we regret that the issue persisted despite your feedback. Our team is dedicated to resolving such issues quickly, and we are sorry this was not reflected during your stay. Concerning the room allocation, we apologize for the wait and any misunderstanding that occurred; this is not indicative of the high standards we set for ourselves. Additionally, your comments on staff efficiency have been noted, and we will be taking steps to enhance our service responsiveness. Finally, we are pleased that the central location of our hotel contributed positively to your experience in Bruges. Our proximity to the city's historic Market Square and numerous attractions allows our guests to fully enjoy the beauty and convenience of staying in the heart of the city. We hope to have the pleasure of welcoming you back on a future visit. Best wishes, Petra DE MEYERE, General Manager

Visit for the Christmas markets and lights

Customer review rating 4.5/5

Sandy Couples - Confirmed reviews ALL

Lovely stay. Hotel close to everything. Comfortable. Enjoyed-Our welcome gift and room. Service at the bar was slow and very disorganised. 3 gentlemen working the bar and didn’t seem able to cope with the guests even though it wasn’t busy!

Dear Sandy, We would like to thank you for this review about your recent experience in our hotel. We're thrilled that your stay at Novotel Brugge Centrum was enjoyable and met your expectations. We are pleased that you appreciated your comfortable room, the welcome gift, and our central location, which is indeed a stone's throw away from Brugge’s central Market Square and its delightful Christmas markets and lights. However, we regret to hear that the service at the bar did not live up to the high standards we strive to uphold. Your comfort and satisfaction are of the utmost importance to us, and we will ensure our bar team is better equipped to provide prompt and efficient service, even during peak times. Nonetheless, we hope the proximity to the festive market and the charm of our newly renovated rooms added a touch of magic to your holiday season in Bruges. We hope to have the pleasure of welcoming you back on a future visit. Best wishes, Petra DE MEYERE, General Manager

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Other web-users rate our hotel

  • 1,098 reviews 9.5/10 Location
  • 1,160 reviews 6.9/10 Room
  • 848 reviews 8.8/10 Service
  • 13 reviews 9.2/10 WiFi
  • 712 reviews 8.5/10 Breakfast
  • 444 reviews 7.2/10 Cleanliness
  • 233 reviews 4.6/10 Value
  • 144 reviews 5.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.