Blooma Hotel Liège Centre - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.3/5 574 reviews

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Quai Saint Leonard 36, 4000 LIEGE, Belgium

Description

Hotel extras

  • 4-star Liège hotel in a 17th-century convent along the Meuse

  • Tranquil, tucked-away garden with a terrace and fresh herbs

  • Chic Liège restaurant & bar near Place de la République square

  • Characterful event spaces with natural light and river views

  • Secure paid private parking with direct access to the hotel

Our accommodation(s)

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Hotel location

Blooma Hotel Liège Centre - Handwritten Collection

Quai Saint Leonard 36
4000 LIEGE
Belgium

GPS:50.6489218, 5.5897098

Telephone
Fax +32 4 227 45 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA LINIERE

Under the historic brickwork of La Liniere his vaulted ceiling, explore Liege on a plate in dishes like boulets a la Liegeoise, meatballs in a rich sauce. Every bite is a love letter to local flavours, with desserts that bloom with edible flowers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  574 reviews

TripAdvisor Rating  3.9/5  925 reviews

Customer review rating 4.0/5

Eric S. Families - Confirmed reviews ALL

Well located, good stay, helpfull staff.

Dear Eric, Thank you very much for your kind feedback. We are delighted to hear your family enjoyed our central location and the attentive service from our team. It’s wonderful to know everything met your expectations, and we truly appreciate your kind words about our staff’s efforts to make your stay comfortable. We look forward to welcoming you again. Best wishes for the new year, The Blooma Hotel Liège Centre Team

Customer review rating 1.5/5

Juan E. Couples - Confirmed reviews ALL

D'habitude excellente

Bonjour Monsieur E., Nous sommes sincèrement désolés de lire votre déception et tenons à vous présenter nos excuses pour les manquements constatés lors de votre séjour. L’état de propreté de la chambre et de la salle de bain, ainsi que l’absence de certains équipements essentiels (savon de douche, eau), ne correspondent absolument pas aux standards de qualité que nous nous engageons à offrir à nos clients. Votre retour a été transmis à notre équipe de housekeeping afin qu’une vérification et des mesures correctives soient immédiatement mises en place. Ce type de situation reste exceptionnel et nous regrettons profondément l’impact négatif que cela a pu avoir sur votre expérience. Nous espérons avoir l’occasion de regagner votre confiance lors d’un prochain séjour et restons à votre disposition pour en discuter directement. Cordialement, L’équipe de l’Hôtel Blooma Liège

Customer review rating 5.0/5

Nickesh K. Business - Confirmed reviews ALL

I have been travelling to the Mercure Hotel Liege (now called Blooma Hotel) for a year now and really appreciate the staff help

Dear Nickesh, Thank you very much for your kind feedback. It is wonderful to hear that your stays at Blooma Hotel Liège Centre have been enjoyable over the past year. We take great pride in providing attentive service, and we are delighted that Ludivine, Jovan, Mina, and the entire team made your visits seamless with their readiness to assist you. We look forward to welcoming you again soon. Warm wishes for a joyful holiday season! Best wishes, The Blooma Hotel Liège Centre Team

Clean and tidy, friendly staff and good food

TripAdvisor rating 4.0/5

John V TripAdvisor review

We stayed at this hotel for 4 nights whilst on a coach trip from UK. The hotel seemed clean and tidy and the staff friendly and helpful. We had breakfast in the hotel restaurant and the food was very good other than that the menu for evening meals didn't appeal especially as my wife is vegetarian and it seemed fairly limited in choice. Our only complaint would be that the room seemed very hot, even with the window wide open and the (ineffective) aircon on full. It became so warm and stuffy overnight that when my wife got up to use the bathroom she fainted. Fortunately she quickly came round and didn't hit her head or hurt herself and I didn't have to call for assistance but it was a bit of a shock as nothing like that has ever happened before. Overall I think we would be happy to stay again especially when using just as a base. The hotel is I believe what you would expect at the price point, a bit like a slightly nicer version of a Premier Inn for instance.

Dear John, Thank you very much for sharing your feedback and for your positive comments regarding the cleanliness of our hotel, the friendliness of our staff, and the quality of the breakfast. We are pleased that overall you enjoyed your stay. We are, however, very concerned to read about the discomfort your wife experienced due to the room temperature. Please accept our sincere apologies for this incident. Guest safety and comfort are our top priorities, and we take your report very seriously. We will review the air conditioning system in your room to ensure it is fully effective and to prevent such situations in the future. Regarding the dinner menu, we appreciate your feedback about vegetarian options. We are continuously reviewing our offerings to better cater to all dietary preferences. We hope to have the opportunity to welcome you both again, and we will do our utmost to ensure a more comfortable and enjoyable stay. Kind regards, The Blooma Liège Team

Customer review rating 2.0/5

Anton K. Families - Confirmed reviews ALL

*Proximity to Tram Station* The hotel is located very near to the new tram service (Marenga") that will take you into the centre of Liege. This benefit is not clear on the hotel's own information while Google / Apple Maps only show suggested routes to the town centre from the tram stop that is 500m further away. The lack of attention to this kind of detail by hotel management i.e. details that are of benefit to or should be reasonably expected by the hotel's guests and for which they ultimately are paying, was evident throughout our stay. *Parking* The access to the parking behind the hotel was not functioning on the day we arrived. There was no way to enter the parking area and no signage explaining that the parking machine was defective. Having parked some way away and then asking reception what to do (they seemed unaware that their own parking was not functioning), we were told the parking was full. It was not at the time. When asked what parking alternatives there were in the area, we were told that they do not know and cannot assist even with a suggestion. In the end, a parking space was found and we were able to park but not before some convincing was required. Prospective guests intending to arrive by car to this hotel should be advised that the area is very densely parked and there is little to no parking available other than what is available at the hotel added to which the hotel will not provide any helpful suggestions if there is no parking available. *Room* On check in, our room had two light bedside lights that were not functioning and the room safe did not work as its batteries were flat. One would expect that even junior management and regular room checks would have identified these obvious problems before making the room available. When enquiring about having the safe fixed, we were first told by the reception that this could not occur until the following Monday when the maintenance technician would be back on service. Eventually, the receptionist managed to locate some replacement batteries but could find no screwdriver to open the battery compartment of the safe. Left to our own devices, we managed to replace the batteries with the use of a pocket-knife so that the safe could function. The lack of a working safe was excused on the basis that the staff at the hotel would not steal from guests - this misses the point of having a functioning safe in all of the rooms entirely! The bedside lights were never repaired even though all that was required was likely for the light bulbs to be replaced. While an offer was made to relocate us to another room, this was impractical at the time and should not have been necessary as the problems in the room were easily and quickly fixable, not just by the maintenance department. *Housekeeping* We were a family of three staying in the room. While the room size and layout were comfortable, housekeeping only ever delivered two bath towels during our stay. It was plainly evident from the room layout and usage that there were three guests in the room. *General* On check-out, we had to wait for roughly fifteen minutes to be assisted. It should not be surprising to management on-site that close to check out times, there will be more traffic at reception and resources should therefore be allocated appropriately for those periods. As it happened, there was more than one query from guest checking out in front of us that could not be resolved quickly or, possibly, the reception staff were not trained well enough to deal with the queries or to find a way to assist the other guests simultaneously. *Overall Impression* The hotel is "newly" but lightly renovated. It is clear that the renovation is more cosmetic but in line with the market that it services. The room was spacious and, without the problems we experienced, is what one should expect at the price we paid. There is no effort to do better than any of its competition. It is however let down by its management who clearly do not have enough sufficient oversight of its operations on a day-to-day basis. Basics such as lights working, room safes functioning, effective management of its own parking, housekeeping supplies matching guests' room occupancy and a proactive approach to solving guests' reasonable problems should be the minimum expectation. In summary, if I was the owner of this hotel, I would be reconsidering the on-site management that runs it. As a guest, I would not rebook this hotel for no other reason than I would not trust that what is advertised will in fact be delivered on arrival and during a future stay by the management.

Dear Anton, Thank you for sharing your detailed feedback about your recent stay with us. We appreciate your note about the spacious layout of your accommodation, which aligns with our commitment to providing comfortable environments for families travelling together. We sincerely apologise that we missed opportunities to meet your expectations during this visit. While our maintenance team is always available to address room concerns promptly, we recognise we should have resolved the technical issues you encountered more swiftly. Regarding parking accessibility, we’re reviewing our communication protocols to ensure clearer guidance for future guests experiencing similar situations. We hope to have the opportunity to welcome you back for a more seamless experience. Best regards, L’équipe du Blooma Hotel Liège Centre

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  • 373 reviews 7.4/10 Breakfast
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.