Mercure Liege City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 808 reviews

Mercure Liege City Centre - Image 1
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Description

Hotel extras

  • Six impressive historic period rooms with natural daylight

  • Secure paid private parking with direct access to the hotel

  • Beautiful terrace and attractive gardens

  • Enjoy breakfast with healthy options and local specialities

  • Green Key label

Our accommodation(s)

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Hotel location

Mercure Liege City Centre

Rue St Leonard 182
4000 LIEGE
Belgium

GPS:50.6489218, 5.5897098

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA LINIÈRE

Let yourself be charmed by our authentic and seasonal cuisine, served in a friendly bar a manger spirit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  808 reviews

TripAdvisor Rating  4.0/5  903 reviews

Good stay

Customer review rating 4.0/5

Marcin Business - Confirmed reviews ALL

The room was spacious, the bed was comfortable, water delivered every day, coffee machine in the room as well, the bathroom was clean and everything was in a good shape. The room door did not isolate the room from the corridor, so everything could be heard inside.

Dear Marcin W., We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. We are currently working with our technical department to find a solution, to better isolate the bedroom door from the corridor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team

Overall a good stay.

Customer review rating 4.5/5

Steve Couples - Confirmed reviews ALL

Very light traffic on the way there, parking available when we arrived so that was good. Fast efficient check in and friendly staff. However, the confusing sequence of the light switches in the refurbish room has still not been sorted, why no tissue box holder on the wall instead of being put directly next to the sink, in the bathroom and TV kept switching itself on??

Dear Stephen P., We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize that you faced issue with the lights. I will ask the maintenance to control it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa SARI Hôtel Manager

Estancia agradable

Customer review rating 5.0/5

Conxhira D. P. B. Families - Confirmed reviews ALL

Excelente

Dear Maria de la Concepcion Hernandez de Perez B., We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa SARI Hôtel Manager

Rude check-in service. Would not recommend. Management notified - no response received. Very poor.

TripAdvisor rating 1.0/5

Justgo909 TripAdvisor review

Deep dissatisfaction with the check-in experience at Mercure Liege City Centre. The behavior of the young woman at the check-in desk was extremely rude and unprofessional. Even a colleague in the office opposite the check-in area was visibly shaking her head at the young woman’s behavior, highlighting just how inappropriate it was. Once in my room, I immediately notified management by email and private social media - I am yet to receive a response. This sums up their customer service!

Dear Guest, Thank you for taking the time to share your feedback. Our team strives to provide a warm and efficient service to all our guests, and we are truly saddened to learn that we fell short of our goal during your visit. We take such matters very seriously. Please rest assured that your comments will be shared with our team as an opportunity for us to review our service standards. While we never wish for our guests to have anything less than a stellar stay, we appreciate that you brought these concerns to our attention. We are committed to ensuring our guests experience the high level of hospitality that Mercure is known for, and we are disappointed that we did not meet these expectations on this occasion. We hope you will return for an improved experience in the future. Kind regards, Vanessa SARI, General Manager

Nice room and breakfast. Pity about the restaurant...

Customer review rating 2.5/5

Richard M. Couples - Confirmed reviews ALL

The website said the restaurant was open every day. We arrived on a Sunday and it wasn't. Neither was the bar.

Dear M., Thank you for taking the time to tell us about your experience at the Mercure Liege City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will add the information on our website. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa SARI Hôtel Manager

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Other web-users rate our hotel

  • 473 reviews 6.7/10 Location
  • 864 reviews 5.7/10 Room
  • 608 reviews 7.8/10 Service
  • 19 reviews 6.9/10 WiFi
  • 428 reviews 7.8/10 Breakfast
  • 241 reviews 5.9/10 Cleanliness
  • 17 reviews 3.1/10 Wellness Area

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