Dear LEONARDO P., We very much appreciate your comments regarding your stay at the Novotel Bayeux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The front desk

Dear JEFF P., We very much appreciate your comments regarding your stay at the Novotel Bayeux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The front desk

Dear Tim P., Thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient location and had a comfortable family stay. It is particularly pleasing to know that you found our team helpful and welcoming. We hope to have the pleasure of welcoming you and your family back to our hotel in the future. Kind regards, Léa - Réception

Thank you for taking the time to share your feedback, and above all, thank you for your loyalty to Accor and for being a Diamond member. We truly value your loyalty and always pay close attention to the experience of our ALL members. We are sorry that your stay did not fully meet your expectations. We have taken note of your comments regarding the room and its facilities, and I will also share your feedback with our teams so they can take it into consideration. Regarding the rate of your stay, it was particularly high as you visited over the 15 August weekend, which is one of the busiest and most in-demand periods of the year in our region. We fully understand, however, that value for money remains an important part of the overall experience. As for the facilities, particularly the minibar, we have chosen to remove these from our rooms as part of our environmental commitment and our Green Key certification. Thank you once again for your loyalty and for sharing your comments. We hope to have the pleasure of welcoming you again and providing you with an experience more in line with your expectations. Kind regards, Claire - Front desk manager

Thank you very much for sharing your experience with us! We are delighted that you enjoyed our location, the friendliness of our team, our swimming pool, and the variety of options available at breakfast. We hope to have the pleasure of welcoming you back to Novotel Bayeux on your next visit to Normandy! Kind regards, Robin – Reception Novotel Bayeux

Thank you for your feedback and for your kind words about our team. We are happy that you could enjoy the pool and those recent sunny days. We’re sorry that some aspects of the room disappointed you. We have a technician on site, so please don’t hesitate to let us know about any issues during your stay. This allows us to act quickly and try to find a solution right away. Regarding cups and fresh milk, these are available on request at the bar if you need them. As for the fridge, we have chosen not to have them in our rooms as part of our environmental commitment and our Green Key certification. We’re sorry that the bedding was not to your liking, and we hope to have the opportunity to welcome you again for a better experience. Kind regards, Front desk

Cher Client, Nous vous remercions chaleureusement d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié la situation de notre établissement, notre parking gratuit ainsi que la proximité du centre historique de Bayeux, accessible à pied en une quinzaine de minutes. Nous sommes également heureux que vous ayez profité de notre espace extérieur avec piscine et que la qualité ainsi que le rapport qualité-prix de notre restaurant vous aient donné satisfaction. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Bayeux lors d’un prochain séjour dans notre région. Bien cordialement, Léa - Réception ----------------------------------------------------------------------------------------------- Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you appreciated our convenient location, the free parking and the proximity to Bayeux’s historic centre. We are also pleased that you enjoyed our outdoor area and swimming pool, as well as the quality and value of our restaurant. We hope to have the pleasure of welcoming you back to the Novotel Bayeux on your next visit to the region. Kind regards, Léa - Front Desk

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes ravis de savoir que votre séjour a été à la hauteur de vos attentes et que vous avez retrouvé tout ce qui était présenté sur notre site internet. Votre satisfaction est une belle récompense pour l’ensemble de notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Bayeux lors d’un prochain séjour. Bien cordialement, Léa - Réception ------------------------------------------------------------------------------------- Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that your stay met your expectations and that you found everything to be as described on our website. Your satisfaction is a great source of motivation for our entire team. We hope to have the pleasure of welcoming you back to the Novotel Bayeux on a future visit. Kind regards, Léa - Reception

Merci pour votre retour ! Nous sommes ravis que vous ayez passé un bon séjour parmi nous. Nous sommes désolés pour les oublis concernant les tasses, le lait, le café et le thé. Votre remarque a été transmise à l’équipe concernée afin que cela ne se reproduise pas. Notre réception est disponible 24h/24, donc n’hésitez pas à nous solliciter pendant votre séjour : nous sommes toujours là pour vous aider. Cordialement, La réception

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes ravis de savoir que vous avez passé un séjour confortable et que votre expérience au Novotel Bayeux vous a globalement donné satisfaction. Nous sommes toutefois désolés que vous n’ayez pas pu profiter de la place de parking réservée aux personnes à mobilité réduite durant la majeure partie de votre séjour. Nous comprenons parfaitement votre déception et vous remercions de nous avoir fait part de cette remarque. Votre suggestion concernant la mise à disposition d’une seconde place dédiée a bien été prise en compte et sera transmise à l’équipe concernée. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Bayeux lors d’un prochain séjour. Bien cordialement, Léa - Réception --------------------------------------------------------------------------------------------- Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you had a comfortable stay and were generally satisfied with your experience at the Novotel Bayeux. We are sorry, however, that you were unable to use the disabled parking space during most of your stay. We fully understand your frustration and appreciate you bringing this matter to our attention. Your suggestion regarding the availability of a second dedicated parking space has been noted and will be shared with the relevant team. We hope to have the pleasure of welcoming you back to the Novotel Bayeux on a future visit. Kind regards, Léa - Reception

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié la gentillesse et le professionnalisme de notre équipe, ainsi que la propreté, le confort et les équipements de votre chambre. Nous sommes également heureux que vous ayez apprécié la qualité de notre cuisine. Nous sommes toutefois sincèrement désolés pour le temps d’attente particulièrement long au restaurant. Nous comprenons tout à fait votre remarque et prenons en compte votre commentaire concernant l’organisation des commandes. Celui-ci sera partagé avec notre équipe afin de continuer à améliorer la qualité de notre service. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Bayeux pour un prochain séjour encore plus agréable. Bien cordialement, Léa - Réception --------------------------------------------------------------------------------- Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the professionalism and kindness of our team, as well as the cleanliness, comfort and facilities of your room. We are also pleased that you enjoyed the quality of our food. We sincerely apologize, however, for the long waiting time at the restaurant. We understand how disappointing this can be and have taken note of your comment regarding the organization of orders. Your feedback is valuable and will be shared with the team so that we can continue to improve our service. We hope to have the pleasure of welcoming you back to the Novotel Bayeux for an even more enjoyable stay. Kind regards, Léa - Front Desk

Cher Client, Nous vous remercions pour ce très bel avis et d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié notre situation, idéale pour découvrir Bayeux et la région normande, ainsi que la propreté et le confort de notre établissement. Nous sommes particulièrement heureux que notre petit-déjeuner, la climatisation et les soirées musicales au bord de la piscine aient contribué à rendre votre séjour mémorable. Votre recommandation nous fait très plaisir et constitue une belle récompense pour l’ensemble de notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Bayeux lors de votre prochaine visite en Normandie. Bien cordialement, Léa - Réception ------------------------------------------------------------------------------ Dear Guest, Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that you enjoyed our convenient location for exploring Bayeux and the Normandy region, as well as the cleanliness and comfort of the hotel. We are especially pleased that you appreciated our breakfast, air conditioning and the live music by the pool, which helped make your stay memorable. Your recommendation means a great deal to our entire team. We hope to have the pleasure of welcoming you back to the Novotel Bayeux on your next visit to Normandy. Kind regards, Léa - Front Desk

Hello, Thank you very much for your continued loyalty and for taking the time to share your feedback. We are delighted to hear that you have always found our team welcoming and helpful during your stays with us. We also appreciate your comment regarding the breakfast. We understand that you enjoyed discovering local specialities in the past. We will share your suggestion with our team, as we always value ideas that help us enhance our guests’ experience. We look forward to welcoming you back again soon. Kind regards, Front desk

Hello, Thank you for taking the time to share your feedback. We are delighted to read your kind words about our team, and we sincerely thank you for your compliments. Regarding the cups and in-room amenities, our reception is available 24/7. If you would prefer to use proper cups or glasses, our team would be happy to provide them upon request. We would also like to mention that a refrigerator is available at the reception for storing your drinks if needed, and complimentary water is available at the bar. Thank you again for your comments, which help us continuously improve our guests’ experience. Kind regards, front desk

Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the friendliness of our team, the cleanliness and comfort of the hotel, as well as our convenient location. We're also pleased that you appreciated our spacious free parking, beautiful garden, and swimming pool. It is a pleasure to know that you found your stay to be great value for money, and we truly look forward to welcoming you back to Novotel Bayeux on your next visit.

Dear COLIN M., We very much appreciate your comments regarding your stay at the Novotel Bayeux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The reception

Hello, Thank you very much for your wonderful review. We are delighted to hear that our location was convenient for your visit to the Normandy beaches and Bayeux Cathedral. We're also pleased that you enjoyed the comfort of the hotel and your meal in our restaurant. We look forward to welcoming you back to the Novotel Bayeux. Robin Receptionist – Novotel Bayeux

Dear Colm, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The reception Novotel Bayeux