Dear Mr. M., Thanks for the detailed feedback you gave about your experience at Novotel Bayeux as a whole, as it lets us know the pluses and minuses in our service. We are pleased to learn that your experience was a pleasant one whether it came from our implemented accomodations for EVs or the cleanliness of the rooms. It would be a pleasure to welcome you back in our hotel if you happen to travel in Normandy again. Sending you our best regards, Receptionist Locksley

Dear G., Thank you for your feedback about your stay at the hotel as it lets us know the aspects which could be improved in the future. We are pleased to know that everything went well during your stay at the Novotel and that the staff was up to the task to make you feel welcomed and at ease. Please be sure that the people who enhanced your experience here will know they changed your stay for the better, and especially the chef. We are sending you our best regards, and would be glad to welcome you again for a future trip in Normandy. Receptionist Locksley

Bonjour, Nous sommes sincèrement désolés que l’accueil n’ait pas été à la hauteur de vos attentes, et particulièrement étonnés de lire votre commentaire à ce sujet. En effet, la qualité de l’accueil et la disponibilité de notre équipe sont régulièrement soulignées et appréciées dans la majorité des avis que nous recevons. Nous regrettons donc que votre expérience ait été différente et souhaiterions mieux comprendre ce qui a pu vous déplaire. N’hésitez pas à me faire un retour plus détaillé à l’adresse H0…, car je souhaiterais en savoir davantage sur votre expérience afin de mieux comprendre la situation. Nous vous remercions pour votre retour et espérons avoir l’occasion de vous accueillir à nouveau dans de meilleures conditions. Bien cordialement, Claire - Cheffe de réception

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The front Desk

Dear VESA L., We very much appreciate your comments regarding your stay at the Novotel Bayeux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The front desk

Dear Mr. J., Thank you for taking the time to share your feedback following your stay at Novotel Bayeux. We are pleased to hear that you appreciated our location and found your room comfortable. However, we sincerely regret that your breakfast experience did not meet your expectations. We apologize for the confusing buffet layout, the lack of replenishment of certain items, and especially for the attitude you encountered from our team. Please be assured that your comments will be shared with our restaurant team to help us improve both the organization of our breakfast service and the attentiveness of our staff. We hope to have the opportunity to welcome you back to Novotel Bayeux and provide you with a more enjoyable experience. Kind regards, Robin – Receptionist Novotel Bayeux

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted that you enjoyed the cleanliness of our hotel, the variety of our breakfast, and especially the warm welcome and friendliness of our team. It is also great to know that our free on-site parking and location within walking distance of Bayeux city centre contributed to making your stay even more enjoyable. We hope to have the pleasure of welcoming you back to Novotel Bayeux on your next visit to Normandy! 😊 Kind regards, Robin Receptionist - Community Manager Novotel Bayeux

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucas / Receptioniste

Dear CARMEN V., We very much appreciate your comments regarding your stay at the Novotel Bayeux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The front desk Novotel Bayeux

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The front desk

Dear Guest, Thank you very much for sharing your experience with us. We are delighted that we were able to welcome you at the last minute and that you particularly appreciated our spacious parking, the friendliness of our team, and the swimming pool. We are also pleased that our location was convenient for exploring the D-Day beaches and the surrounding area. We hope to have the pleasure of welcoming you back to the Novotel Bayeux on your next visit to Normandy! Kind regards, Robin Receptionist Novotel Bayeux

Dear LEONARDO P., We very much appreciate your comments regarding your stay at the Novotel Bayeux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The front desk

Dear JEFF P., We very much appreciate your comments regarding your stay at the Novotel Bayeux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The front desk

Dear Tim P., Thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient location and had a comfortable family stay. It is particularly pleasing to know that you found our team helpful and welcoming. We hope to have the pleasure of welcoming you and your family back to our hotel in the future. Kind regards, Léa - Réception

Thank you for taking the time to share your feedback, and above all, thank you for your loyalty to Accor and for being a Diamond member. We truly value your loyalty and always pay close attention to the experience of our ALL members. We are sorry that your stay did not fully meet your expectations. We have taken note of your comments regarding the room and its facilities, and I will also share your feedback with our teams so they can take it into consideration. Regarding the rate of your stay, it was particularly high as you visited over the 15 August weekend, which is one of the busiest and most in-demand periods of the year in our region. We fully understand, however, that value for money remains an important part of the overall experience. As for the facilities, particularly the minibar, we have chosen to remove these from our rooms as part of our environmental commitment and our Green Key certification. Thank you once again for your loyalty and for sharing your comments. We hope to have the pleasure of welcoming you again and providing you with an experience more in line with your expectations. Kind regards, Claire - Front desk manager

Thank you very much for sharing your experience with us! We are delighted that you enjoyed our location, the friendliness of our team, our swimming pool, and the variety of options available at breakfast. We hope to have the pleasure of welcoming you back to Novotel Bayeux on your next visit to Normandy! Kind regards, Robin – Reception Novotel Bayeux

Thank you for your feedback and for your kind words about our team. We are happy that you could enjoy the pool and those recent sunny days. We’re sorry that some aspects of the room disappointed you. We have a technician on site, so please don’t hesitate to let us know about any issues during your stay. This allows us to act quickly and try to find a solution right away. Regarding cups and fresh milk, these are available on request at the bar if you need them. As for the fridge, we have chosen not to have them in our rooms as part of our environmental commitment and our Green Key certification. We’re sorry that the bedding was not to your liking, and we hope to have the opportunity to welcome you again for a better experience. Kind regards, Front desk

Cher Client, Nous vous remercions chaleureusement d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié la situation de notre établissement, notre parking gratuit ainsi que la proximité du centre historique de Bayeux, accessible à pied en une quinzaine de minutes. Nous sommes également heureux que vous ayez profité de notre espace extérieur avec piscine et que la qualité ainsi que le rapport qualité-prix de notre restaurant vous aient donné satisfaction. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Bayeux lors d’un prochain séjour dans notre région. Bien cordialement, Léa - Réception ----------------------------------------------------------------------------------------------- Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you appreciated our convenient location, the free parking and the proximity to Bayeux’s historic centre. We are also pleased that you enjoyed our outdoor area and swimming pool, as well as the quality and value of our restaurant. We hope to have the pleasure of welcoming you back to the Novotel Bayeux on your next visit to the region. Kind regards, Léa - Front Desk

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes ravis de savoir que votre séjour a été à la hauteur de vos attentes et que vous avez retrouvé tout ce qui était présenté sur notre site internet. Votre satisfaction est une belle récompense pour l’ensemble de notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Bayeux lors d’un prochain séjour. Bien cordialement, Léa - Réception ------------------------------------------------------------------------------------- Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to know that your stay met your expectations and that you found everything to be as described on our website. Your satisfaction is a great source of motivation for our entire team. We hope to have the pleasure of welcoming you back to the Novotel Bayeux on a future visit. Kind regards, Léa - Reception