Mercure Omaha Beach Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 480 reviews

Mercure Omaha Beach Hotel - Image 1
Mercure Omaha Beach Hotel - Image 2
Mercure Omaha Beach Hotel - Image 3
Mercure Omaha Beach Hotel - Image 4
Chemin du Colombier, 14520 PORT EN BESSIN, France

Description

Hotel extras

  • Green Key hotel restaurant (international sustainable tourism certificate)

  • Free outdoor parking with electric charging stations

  • Pool, well-being areas overlooking a 36-hole golf course, by the sea

  • "À l'Épicerie" home-cooked local cuisine and a variety of cheeses to savor

  • Contemporary meeting rooms including the Ciné lounge

Our accommodation(s)

Hotel location

Mercure Omaha Beach Hotel

Chemin du Colombier
14520 PORT EN BESSIN
France

GPS:49.341382, -0.768353

Telephone
Fax +33 2 31 22 36 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L EPICERIE PORT-EN-BESSIN

Treat yourself to a fine-dining experience with authentic local cuisine by our chef, Florian Desetable. Brunch at lunchtime on Sundays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  480 reviews

TripAdvisor Rating  4.0/5  30 reviews

A New Year’s Eve to Remember

TripAdvisor rating 1.0/5

Herbie C TripAdvisor review

We booked a room at this hotel en route, 31st December, whilst travelling through Normandy. Booking was fine and we arrived late afternoon. We admired the menu, on display in the hotel reception as we checked in, and we were advised that ‘this was the menu for the meal that evening, New Year’s Eve, and there was also a band! After settling in, we went to the bar for a few drinks before eating. At that point we then asked where the restaurant was and were pointed to a door to a path which led across the hotel campus. Got to the restaurant and a member of staff asked our names and consulted a list. When we couldn’t be found he asked if we had booked. We hadn’t and were then told that the restaurant ‘had been booked out for 2 weeks’. We asked if there was anywhere else we could eat, but there was nowhere else in the hotel. Nothing was even offered by way of a snack, but blank looks. We returned to reception and a rather apologetic member of staff said that he would have given us a lift somewhere else, but he was the only staff member working. A generous gesture, but the only glimpse of any sympathy otherwise. Some points for the hotel: Why were we not informed, either at the point of booking, or at check in that the restaurant was fully booked? If we had known earlier we would have gone elsewhere. Why was there no alternative offered to guests staying at the hotel for a meal that evening? This hotel is slightly rusticated and there are no restaurants within walking distance. An apology would have been appreciated by someone slightly more senior than a receptionist desperately trying to think on his feet. Full marks, incidentally, to the bilingual staff - our French was certainly not up to this. Altogether a thoroughly disappointing and somewhat disgraceful performance from a hotel which should have done far better - the level of service was desperately short of a bare minimum, compounded by the fact that this meant we were unable to eat on New Year’s Eve.

Hello Madam, Sir We thank you for taking the time to write to us following your stay at Hôtel Mercure Omaha Beach. We are sorry that the service and the provision did not meet your expectations, and we ask you to accept our most sincere apologies. We regret that you were not informed upon your arrival of the availability of our restaurant for this evening specifically. Indeed, this is the first time that our hotel-restaurant opens its doors for these dates and we have not thought of all the scenarios in order to adjust our offers perfectly and adequately. Please know that we work and will work to always improve our services throughout the year from now on. We are again sorry to have disappointed you, Mercure hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured once again that the necessary measures will be implemented to improve the quality of the services mentioned. Please know, Madam, Sir, that I remain at your disposal to offer you the best possible offer for a future stay where we will be keen to make up for our mistakes and show you our best face. I wish you a pleasant day and a very happy new year 2025 for you and your loved ones. Kind regards Pierre PLANCOULAINE, RECEPTION MANAGER Mercure OMAHA BEACH

Disappointing

TripAdvisor rating 2.0/5

Abbastabdili Solo travel - TripAdvisor review

It smelled everywhere. It was very cold and the room temperature was controlled from the reception. It was so disappointing from mercure

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pierre PLANCOULAINE, MANAGER RECEPTION MERCURE OMAHA BEACH

Beautiful Hotel

Customer review rating 5.0/5

Jennifer Couples - Confirmed reviews ALL

We stayed at overnight on the start of our tour of Normandy. It is a lovely hotel in a beautiful peaceful spot.. Staff were extremely welcoming and friendly and dinner in the restaurant was absolutely delicious. Our only setback was the GPS in our car took us on the scenic route, through some very narrow country roads but that was all part of the experience. We discovered the following day that there was a more direct way back to the highway.

Dear Jennifer M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Omaha Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre PLANCOULAINE Assistant Chef de Réception. MERCURE OMAHA BEACH

A v. to Normandy

Customer review rating 4.5/5

Normandy V. Friends - Confirmed reviews ALL

Arrived and we were met with a warm welcome. Rooms more than adequate. Dinner e collect with good staff and environment. Possibly the best Mercure my wife and I have stayed in within 30 years! Thank you Normandy.

Dear RODERICK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Omaha Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next v. will be as pleasant as the previous one. Sincerely, Pierre Plancoulaine, Assistant Responsable de Réception. Mercure Omaha Beach

A great experience

TripAdvisor rating 4.0/5

CLAIRE B TripAdvisor review

This is a really good hotel. Recpetion area, bar and restaurant all excellent. The menu in the restaurant was fantastic with an awesome display and selection of cheese. Food and wine quality was great. Rooms were good - bathroom a little on the small side and rooms a little tight but that’s only because there were 3 of us in the room. Staff are exceptionally good, very welcoming. Location is also perfect. A short drive to Port en Bessin which is a lovely town. We went there for breakfast as the €20 charge each in the hotel, I thought was a little steep. And good location for visiting all o f the DDay locations and also Bayeux. Would highly recommend.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pierre PLANCOULAINE, MANAGER RECEPTION MERCURE OMAHA BEACH

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Other web-users rate our hotel

  • 209 reviews 9.7/10 Location
  • 351 reviews 6.2/10 Room
  • 377 reviews 9.3/10 Service
  • 204 reviews 8.7/10 Breakfast
  • 108 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.