Mercure Omaha Beach Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 886 reviews

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Mercure Omaha Beach Hotel - Image 1
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Mercure Omaha Beach Hotel - Image 4
Chemin du Colombier, 14520 PORT EN BESSIN, France

Description

Hotel extras

  • Green Key hotel restaurant (international sustainable tourism certificate)

  • Free outdoor parking with electric charging stations

  • Pool, well-being areas overlooking a 36-hole golf course, by the sea

  • "À l'Épicerie" home-cooked local cuisine and a variety of cheeses to savor

  • Contemporary meeting rooms including the Ciné lounge

Our accommodation(s)

Hotel location

Mercure Omaha Beach Hotel

Chemin du Colombier
14520 PORT EN BESSIN
France

GPS:49.341382, -0.768353

Telephone
Fax +33 2 31 22 36 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L EPICERIE PORT-EN-BESSIN

Treat yourself to a fine-dining experience with authentic local cuisine by our chef, Florian Desetable. Brunch at lunchtime on Sundays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  886 reviews

Customer review rating 3.0/5

Katelyn M. Families - Confirmed reviews ALL

The hotel was in a nice location but the conditions of the rooms were not good - dirty and very used. The staff also did nothing to recognize Accor Diamond Status - no upgraded room or even communication about breakfast being included. The jacuzzi outside was not warm so it was hard to enjoy it.

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize that your Accor Diamond status was not properly recognized during your stay. This is not the experience we aim to offer our loyal guests, and we regret the lack of communication regarding benefits such as breakfast and the absence of an upgrade where possible. Your comments have been shared with our reception team to ensure better recognition and consistency going forward. We are also sorry to hear that the outdoor jacuzzi was not warm enough to be fully enjoyed. This is certainly disappointing, and we understand how this affected your overall experience. Our technical team has been informed to check and address this issue. Thank you again for your valuable feedback, which helps us improve our services. We hope to have the opportunity to welcome you again and provide you with the level of experience you expect and deserve. Kind regards, Estelle COLLET, Quality Coordinator

Customer review rating 3.0/5

Fiona F. Couples - Confirmed reviews ALL

The steak and chips were perfect on the first night but overcooked steak and cold chips on second night. Nobody checked in on us until after the meal and were too busy due to large party of people. They did give free desert once we got to talk to them but evening ruined, no one wants well done steak and cold chips. The staff in restaurant were very noisy at breakfast on the second morning, even though it was only 845am. Restocking cups, glasses and setting up mobile tables/chairs in a very noisy, distracting way presumably because there was only a few people in. The breakfast bar was virtually empty, scraping of youghurt, cold bacon etc even though breakfast finishes at 1030am.

Dear Sir, Madam, Thank you for taking the time to share your detailed feedback following your stay. We are pleased to hear that you enjoyed your first dining experience, but we are truly sorry to learn that your second evening did not meet your expectations. Please accept our sincere apologies for the overcooked steak, cold chips, and the lack of attentive service due to the large group present. While we are glad our team was able to offer a complimentary dessert, we fully understand that this did not make up for the disappointment caused. We also regret the disturbance you experienced during breakfast, both in terms of noise and the incomplete buffet. This is certainly not the level of service we aim to provide, even during quieter periods, and your comments have been shared with our restaurant team to ensure better organization, attentiveness, and food availability at all times. Your feedback is extremely valuable to us, and we will use it to improve our service and guest experience moving forward. We do hope to have the opportunity to welcome you again and provide you with the high-quality experience you expected and deserve. Kind regards, Estelle COLLET, Quality Manager

Customer review rating 4.0/5

Mary B. Solo - Confirmed reviews ALL

The hotel is located on beautiful site, well manicured and lush. You can't fault the food for variety and taste. A few downsides - my room had a very odd odour that was most pronounced when entering the room, towels were not replaced one day during my stay and the bar prices I found high.

Dear Sir or Madam, Thank you very much for taking the time to share your thoughtful feedback and for your rating of 80/100. We are delighted that you enjoyed the beautiful, calm setting of our hotel, the well‑maintained grounds, as well as the variety and quality of our food. Your kind words about these aspects are truly appreciated. We also thank you for highlighting the points that could be improved. Please allow us to clarify that, as indicated on the sign in the bathroom, when towels are hung behind the bathroom door, this means that the guest wishes to reuse them and that they should not be replaced. This initiative is part of our environmental approach. We regret the inconvenience caused by the odour in your room and have shared your comment with our technical team. Your remark regarding the bar prices has also been noted. Your feedback is very valuable to us and helps us continue improving the quality of our services. We hope to have the pleasure of welcoming you again for an even more enjoyable stay. Kind regards, Estelle Collet Quality Coordinator

Customer review rating 5.0/5

Philippe B. Couples - Confirmed reviews ALL

Impeccable

Madame, Monsieur, Nous vous remercions sincèrement pour votre excellente note de 100/100. Nous sommes ravis de lire que votre expérience a été impeccable et pleinement satisfaisante. Votre retour positif est une vraie récompense pour nos équipes et nous motive à maintenir ce niveau d’exigence. Au plaisir de vous accueillir de nouveau très prochainement. Cordialement, Estelle Collet Coordinatrice Qualité

Customer review rating 5.0/5

Clemence F. Families - Confirmed reviews ALL

From our booking experience with Penelope to being greeted by Penelope and all the staff, our stay has been nothing short of amazing. Our rooms looked over the pool. They were clean with comfortable beds. The reception desk also helped us with a running route and restaurant recommendations. Our breakfast there was outstanding with fresh pancakes and incredible butter from the region to put on the amazing selection of breads. Will definitely recommend to my friends and family.

Dear Clemence F., Thank you for your wonderful feedback regarding your recent stay at Hôtel Mercure Omaha Beach. We are delighted to learn that you enjoyed your booking experience with Penelope and that our team provided exceptional service throughout your visit. It is gratifying to know that you appreciated the cleanliness and comfort of your room, as well as our breakfast offerings. Your recommendation to friends and family is truly appreciated, and it motivates us to maintain our high standards. We look forward to welcoming you back in the future. Pierre Plancoulaine, Manager Reception, Hôtel Mercure Omaha Beach

Other web-users rate our hotel

  • 316 reviews 9.5/10 Location
  • 503 reviews 6.3/10 Room
  • 579 reviews 9.4/10 Service
  • 275 reviews 8.8/10 Breakfast
  • 151 reviews 6.9/10 Cleanliness

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