Hello, Thank you for your feedback! We’re glad you enjoyed our convenient location and comfortable accommodation. We apologize for any inconvenience caused by the noise from the nearby station and appreciate your understanding. We hope to have the pleasure of welcoming you again in the future! Best regards Maëlle - The reception

Hello, Thank you for sharing your feedback. We’re glad you appreciated our convenient location, breakfast, and restaurant. We’re sorry for the discomfort caused by the heating and the pillows, and we appreciate your understanding regarding the fan provided. Please note that a fridge is available at reception for guests who need to store items. We also take note of your comments regarding our rates and will continue striving to provide a comfortable stay. We hope to have the pleasure of welcoming you again. Best regards, Maëlle - The reception

Hello, Thank you very much for your lovely feedback! We are delighted that you enjoyed our ideal location for exploring Bordeaux and travelling to the airport, as well as the size of your bedroom and shower. We hope to have the pleasure of welcoming you back on your next visit to Bordeaux! Kind regards, Maëlle - The Reception Team

Hello, Thank you for taking the time to rate your stay and for awarding. We are delighted that you appreciated our hotel's location and the quality of our breakfast. Your feedback is valuable to us and encourages us to continue our efforts to provide an enjoyable experience for all our guests. We hope to have the pleasure of welcoming you back to ibis Bordeaux Centre Mériadeck soon. Kind regards, Junypsie The ibis Bordeaux Centre Mériadeck Team

Hello, Thank you for your feedback. We’re glad you appreciated our location, but we’re sorry that the breakfast variety and the service at the bar did not meet your expectations. We understand your disappointment regarding the non-alcoholic beer and apologize for the inconsistent experience. Your comments will be shared with our team to help us improve our service. We hope to have the opportunity to welcome you again. Best regards, Maëlle - The reception

Thank you very much for your lovely score of 80! 😊 We’re delighted to hear that you appreciated our helpful and friendly team, as well as our great location. We’ve also taken note of your comments regarding the room lighting and the tea service at breakfast, and we’ll be sure to share them with the relevant teams. We hope to welcome you back to Bordeaux very soon! 🌷 Margaux – Assistante Chef de Réception 🌷

Thank you very much for your excellent score of 90/100! 😊 We are delighted to know that you had a good stay with us. Your satisfaction means a lot to our team! ✨ We hope to have the pleasure of welcoming you again soon. Kind regards, Margaux – Assistante Chef de Réception 🌷

Dear Guest, Thank you for taking the time to share such detailed feedback. We are truly sorry that your stay was marked by several misunderstandings and, above all, by the lack of consistency in the handling of your Gold status and late check-out. We fully understand how frustrating it must have been to have to explain your entitlement several times, then experience difficulties accessing your room, followed by repeated interruptions from housekeeping despite the “Do Not Disturb” sign being displayed. We sincerely apologize for these inconveniences and for the overall experience they caused. Your comments regarding the training and communication of our team are very valuable. We will share your feedback with the relevant departments so that these situations can be reviewed and avoided in the future. We are nevertheless pleased to hear that you appreciated our location and your room, and we hope that we may have the opportunity to welcome you again and provide you with the smooth and professional experience you should expect from us. Kind regards, Margaux – Assistante Chef de Réception 🌷

Dear Guest, Thank you for taking the time to share your feedback and for your score of 10/100. Regarding the tram, our hotel is indeed located right next to a tram stop, which is also one of the advantages of our central location and makes it very easy to explore Bordeaux. 🚋📍 As we are located in the heart of the city centre rather than in a rural area, a certain level of outside city noise can unfortunately be expected, despite the windows being closed. Regarding breakfast, we are sorry to hear that you had to wait to find a seat. 🥐☕ Our breakfast is served from 6:30 a.m. to 10:00 a.m., providing a wide time range for guests to spread out their visits. However, we understand that during peak times, the breakfast room can become particularly busy, especially when the hotel is highly occupied. We nevertheless take your comments into account and hope to have the opportunity to offer you a more pleasant experience in the future. Kind regards, Margaux – Assistante Chef de Réception 🌷

Hello, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of your room, our welcoming team, and the convenience of our underground parking. We are especially happy to know that you wished you could have stayed another night! We would be delighted to welcome you back for a longer stay next time. See you again soon! Best regards Maëlle - The reception

Hello, Thank you very much for your kind review! We are delighted to hear that you enjoyed our convenient location, warm welcome, and comfortable stay. It was a pleasure having you with us, and we hope to welcome you back to Bordeaux very soon! Kind regards, Maëlle - The Reception

Hello, Thank you very much for your lovely feedback and for your 8/10 rating! 😊⭐ We are delighted to hear that you found us to offer a good price-quality ratio and that everything was as you expected. 🏨✨ Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back to Bordeaux very soon! 🌷 Margaux – Assistant Front Office Manager 😊

Dear Guest, Thank you very much for your kind review! We are delighted to hear that you enjoyed your stay with us and appreciated our friendly service, cleanliness, comfort, and convenient location. Your recommendation means a lot to our entire team. We look forward to welcoming you again on your next visit to Bordeaux! Warm regards, The ibis Bordeaux Centre Mériadeck Team

Hello, Thank you for your kind feedback! We’re glad you enjoyed our convenient location and that our reception team was able to resolve the issues with your room quickly. We hope to have the pleasure of welcoming you back soon! Best regards, Maëlle - The reception

Dear, Thank you for taking the time to share your experience in detail. We are sincerely sorry for the inconvenience you experienced during your stay 😔We fully understand that this situation was particularly difficult for you, especially with a baby and a young child. Regarding the power outage, it was unfortunately beyond our control: the power was cut by the utility company (EDF) and affected the entire street, not just our hotel. This exceptional situation was obviously not of our making, and we had no control over its duration. Nevertheless, we did our best to remain available and assist our guests throughout the outage, even though we understand it must have been particularly uncomfortable and stressful. We are sincerely sorry if the assistance we provided fell short of your expectations under the circumstances 🙏 We have also taken note of your comments regarding the welcome, the elevators, and your request for an upgrade. These will be shared with the relevant teams so that we can continue to improve our service. We regret that this unusual event had such an impact on your stay and hope to have the opportunity to welcome you back under more pleasant circumstances during a future visit to Bordeaux. Best regards, Margaux - Assistant Front Office Manager 🌷✨

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you appreciated our central location, the convenient tram stop just outside the hotel, and the daily cleaning of your room. However, we sincerely apologise for the inconvenience and uncertainty caused by the difficulty in locating your reservation upon arrival. We understand how frustrating this must have been, especially having to wait until the following morning for confirmation. Please accept our apologies for this experience. We also appreciate your comments regarding the towels and the absence of a safe in the room. Your feedback is valuable to us and helps us identify areas where we can improve our guests’ experience. We hope to have the opportunity to welcome you back for a more enjoyable and seamless stay. Kind regards, Maëlle - The reception