Hotel Mercure Paris 15 Porte de Versailles 4 stars

Brilliant customer service, great hospitality

No problem except for a bar bill added to by card which wasn't mine.

nice hotel, clean and friendly staff

Pleasant staff, good location, comfortable bed , room a bit on the small side for two but we expect that in Paris

Stayed at the hotel for business. Left the room early in the morning (with the air con off), and came back in the evening (around 8.30pm) to a freezing cold room. When I checked the temperature control on the wall it was showing the coldest setting. I never turn on the air con and always check that its off when leaving. Housekeeping must have turned on the air con full blast at the coldest temperature and left it all day. When I tried to switch off the temperature control on the wall would not change to heating. I called reception and asked if they had a storage heater or could come and have a look at my temperature controls - they said they would be right up. 20 minutes later I called again and they said they were still looking for a heater and would be right up. Another 20 minutes later a guy came to my room with no heater and looked at my temperature control unit. He confirmed that it was broken and not changing to warm air. He said he would bring an extra duvet as agreed that the room was very very cold. 25 mins past and still no duvet - I called reception again and the receptionist answered to say that the guy was making up a new duvet for me. 15 minutes later and still no duvet. At this point I'm angry - freezing and very angry! If they had told me I'd be waiting so long for a solution I would have had a long HOT shower to warm up instead of waiting by the door with 4 clothing layers on. I called reception again to tell them leave it as it was way too late to wait any longer and the phone rang and rang - all staff had disappeared. 10 minutes later some another person I hadn't seen before knocked on my door and gave me a duvet without saying a word. Terrible sleep and terrible service. This is my second time staying at the hotel. I travel to Paris regularly and have started attending exhibitions in the area. Temperature is an important attribute to a room and if it had been sorted quickly this wouldn't be so much of an issue. The level of customer service shown in one evening was abysmal.

As always in Paris and other big and busy cities, hotel rooms are rather small and expensive, especially if there is a trade show or some other event going on. This was not an exception. What makes up for that, is a well functioning facility and most of all the professional, friendly, attentionate and helpful staff. Also, the hotel is a 10 minute walk from the Expo Porte de Versailles. Room: very good bed, nice size desk and good tv, phone, etc; a bit low on the cupboard space (specially if staying 5 nights like I did); good full length mirror. Get a room in the higher floors if possible. Some rooms have a view onto a charming school yard, which didn't disturb me, but may be a bit noisy. Bathroom: compact but very functional, good water pressure and nice shower space - though small! good space to put down tooth brush, creams, make-up, etc., magnifying mirror, hair dryer is the old style hotel kind; Very good breakfast and amazing staff: ask if you have special dietary requirements. The hotel staff speak a variety of languages and will go out of their way to help you; they helped with laundry, taxis and restaurant recommendations.

The room is very quite and very comfortable.

The staff was very welcoming, the accommodation was confortable and clean.

Relaxing, just the soap was taken from our room even though it wasn’t opened.

Upon arrival, our group of four were greeted warmly with full instructions on the room, breakfast times and keys. One of the two rooms did not have soap or shampoo but that was quickly delivered after a call to the front desk. Our beds were comfortable and the room air conditioned. The breakfast staff was also quite nice and the food selection was more than expected. Every interaction with the front desk was positive. However, the elevator was out of order the morning of our departure which was difficult with our heavy suitcases.

The hotel was pretty minimal, but the hotel was quiet, calm, and clean. The women working at the front desk were extremely kind and professional, but some of the men were somewhat rude. The female members of the staff were much more helpful than their male coworkers.

The breakfast was good, often felt like it has been laying there for a longer time, but this didn’t make it bad. The roomservice was very good and the staff very friendly. Overall there was nothing you could really complain about and we really enjoyed our stay there.

The staff was friendly and the rooms were clean, however two things definitely should be improved; 1. The food for breakfast wasn't fresh - the yougurt I had clearly hasn't been stored properly, fruits were a bit out of date 2. Bathroom door - there is clearly a gap between the doors. It is ok when it is only one person staying, however with two people....it becomes a bit embarrassing using bathroom facilities given everything can be seen and heard

relax welcome by a good welcome drink . Staff very nice , rooms very clean and comfortable bed.

Clean. Good service. Nice Staff. Delicious Breakfast.