Hotel Mercure Paris 15 Porte de Versailles 4 stars

Customer review rating (ALL Rating) 4.5/5 638 reviews

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Hotel Mercure Paris 15 Porte de Versailles - Image 1
Hotel Mercure Paris 15 Porte de Versailles - Image 2
Hotel Mercure Paris 15 Porte de Versailles - Image 3
Hotel Mercure Paris 15 Porte de Versailles - Image 4
6, rue Saint Lambert, 75015 PARIS, France

Description

Hotel extras

  • A 10-minute walk from Paris Expo Porte de Versailles.

  • Metro Boucicaut (line 8) 5-min walk and Convention (line 12) 8-min walk.

  • 5 modular meeting rooms with daylight.

  • Private secure car park.

  • Co-working space

Our accommodation(s)

Hotel location

Hotel Mercure Paris 15 Porte de Versailles

6, rue Saint Lambert
75015 PARIS
France

GPS:48.838385, 2.290459

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE XV

In a pleasant and bright setting, our Le XV bar, equipped with WIFI, is ideal for a business meeting or an aperitif with friends. Enjoy a pleasant time together or relax in a cozy atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  638 reviews

Customer review rating 5.0/5

Rlinda L. P. Friends - Confirmed reviews ALL

clean and neat.Hospitable staff.

Dear Miss P., Thank you very much for your perfect score of 100 and for your kind feedback. We are truly pleased to hear that you appreciated the cleanliness and neatness of our hotel, as well as the hospitality of our team. Your kind words are a great source of motivation for all of us. We would also like to thank you for your Classic status. It is always a pleasure to welcome you, and please know that you are most welcome whenever you choose to stay with us. We look forward to the pleasure of hosting you again very soon. Kind regards, Vanessa

Customer review rating 2.0/5

Angus M. Business - Confirmed reviews ALL

Room was very hot at night Breakfast was disorganised... its a shame for the tourists...the raison the staff were young and in experienced...nothing wrong with them... just not familiar enough... e.g. layout was not logical, cereal for the northern europeans... could not be found, no spoons, no cold milk, tables set with out full cutlery, hot food, some days with spoons only no tongs...don't kill the kids... they dont have 30 years of accord like i do... the quality of the food was fine... but you could have a for a lot less... a better more organised breakfast... you would spend less, have less waste, impress the tourists,,, who would not have to asked where is.... can i have...etc

Dear Mister M., First and foremost, we would like to sincerely thank you for your loyalty and for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not fully meet your expectations, particularly concerning the room temperature and the organisation of the breakfast service. Regarding the air conditioning, please kindly note that it is usually activated from the month of May, as it had not yet been switched on at the time of your stay. However, our reception team is available 24/7 and would have been more than happy to assist you or offer an alternative solution had you informed us of the discomfort during your stay. Moreover, we would like to emphasize that we remain at our guests disposal at all times. Your feedback is very valuable to us, and we would have sincerely appreciated the opportunity to address these concerns immediately. Unfortunately, without being informed during your stay, it is difficult for us to take action in real time. We have also taken careful note of your comments regarding the breakfast organisation. Please be assured that your remarks will be shared with our team in order to improve the service and overall guest experience. We truly hope to have the opportunity to welcome you again and regain your full satisfaction. Best regards, Vanessa

Customer review rating 5.0/5

Randika A. Business - Confirmed reviews ALL

Excellent customer service and experience from your Front Desk team, who gave me a room with Court Side view, as it looked into my childhood gymnasium and school. Great nostalgic feeling which made the stay even better.

Dear Miss A., Thank you very much for your wonderful feedback and for awarding us such a perfect score. We are truly delighted to learn that you had a comfortable stay and that our Front Desk team contributed positively to your experience. It is especially touching to know that the room with the court-side view brought back fond memories of your childhood gymnasium and school. Moments like these make a stay even more special, and we are very happy that we could be part of such a nostalgic experience. Your kind words about our team mean a great deal to us, and we will be sure to share your compliments with them. They will be thrilled to know that their efforts helped make your stay memorable. We would also like to sincerely thank you for your loyalty and continued trust in our hotel. It is always a pleasure to welcome you, and we look forward to having the opportunity to host you again very soon. Best regards, Vanessa

Customer review rating 5.0/5

Vicky S. Families - Confirmed reviews ALL

Excellent service nice hotel

Chère Madame S., Un immense merci pour votre superbe note et pour avoir partagé vos impressions ! Nous sommes ravis que vous ayez trouvé votre séjour confortable et parfaitement propre votre satisfaction est notre plus belle récompense. Votre fidélité nous touche profondément et nous motive à toujours aller plus loin pour rendre chaque séjour unique. Nous serions enchantés de vous accueillir à nouveau très bientôt, et de vous surprendre avec de petites attentions pour rendre votre prochaine visite encore plus mémorable. Au plaisir de vous revoir très vite pour un nouveau moment de confort et de détente ! Cordialement, Vanessa

Customer review rating 1.5/5

Ahmed M. Couples - Confirmed reviews ALL

You have to walk for the metro and don't think you can get any joy in your accommodation there

Dear Sir, Thank you for sharing your feedback. We regret that your experience did not meet your expectations regarding the room size and location. Your compliments about our staff are greatly appreciated, and we will continue to strive for excellence in service. Best regards, Hôtel Mercure Paris 15 Porte de Versailles

Other web-users rate our hotel

  • 226 reviews 8.9/10 Location
  • 354 reviews 6.5/10 Room
  • 367 reviews 8.7/10 Service
  • 10 reviews 3.8/10 WiFi
  • 144 reviews 6.8/10 Breakfast
  • 136 reviews 7.9/10 Cleanliness
  • 86 reviews 4.7/10 Amenities
  • 60 reviews 4.9/10 Food

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