Hotel Mercure Paris 15 Porte de Versailles 4 stars

Customer review rating (ALL Rating) 4.5/5 661 reviews

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Hotel Mercure Paris 15 Porte de Versailles - Image 1
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Hotel Mercure Paris 15 Porte de Versailles - Image 4
6, rue Saint Lambert, 75015 PARIS, France

Description

Hotel extras

  • A 10-minute walk from Paris Expo Porte de Versailles.

  • Metro Boucicaut (line 8) 5-min walk and Convention (line 12) 8-min walk.

  • 5 modular meeting rooms with daylight.

  • Private secure car park.

  • Co-working space

Our accommodation(s)

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Room 1

Hotel location

Hotel Mercure Paris 15 Porte de Versailles

6, rue Saint Lambert
75015 PARIS
France

GPS:48.838385, 2.290459

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE XV

In a pleasant and bright setting, our Le XV bar, equipped with WIFI, is ideal for a business meeting or an aperitif with friends. Enjoy a pleasant time together or relax in a cozy atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  661 reviews

Customer review rating 4.0/5

Dhamirah N. M. N. Business - Confirmed reviews ALL

Dear Madam N., Thank you very much for taking the time to share your detailed feedback following your recent stay with us, and thank you as well for your loyalty and your valued status. We truly appreciate your continued trust in our hotel. We are delighted to read that our location was ideal for your visit to Paris Expo Porte de Versailles and that the nearby Franprix supermarket added to the convenience of your stay. It is also a pleasure to know that you found our team pleasant and that you had an overall comfortable experience with us. At the same time, we sincerely appreciate your constructive comments regarding breakfast and housekeeping. We understand that staying with us for nearly a week makes variety at breakfast especially important, and your suggestion has been shared with our Food & Beverage team for consideration. Regarding the housekeeping service, please accept our sincere apologies. The room should have been cleaned more thoroughly each day, including replenishing amenities such as tissues and ensuring the carpet was properly vacuumed. Your remarks have been discussed with our Housekeeping Manager to reinforce our quality standards and prevent this type of oversight in the future. Your feedback is invaluable as it helps us continue to improve the experience we offer our guests. We sincerely hope to have the pleasure of welcoming you back on your next visit to Paris, so that we may provide you with an even more enjoyable stay. Kind regards, Vanessa

Customer review rating 4.0/5

Lauren A. Friends - Confirmed reviews ALL

Dear Madam A., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you had a comfortable stay and that you appreciated the cleanliness of the hotel, the peaceful location, and the little touches such as the slippers, bathrobes, and complimentary drinks. It is wonderful to know that our team's hospitality contributed to making your visit enjoyable. We sincerely apologize for the inconvenience caused when our housekeeping team entered your room without knocking. Please be assured that this is not the level of service we strive to provide, and your comments will be shared with the team to help us improve. Regarding your arrival, our standard check-in time is from 2:00 PM, as indicated by the hotel. Early check-in is always subject to room availability on the day of arrival, and while we are sometimes able to accommodate guests earlier, unfortunately this cannot be guaranteed. We are sorry for any confusion caused by the information displayed on the booking website and for not being able to anticipate your arrival on this occasion. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Kind regards, Vanessa

Customer review rating 4.5/5

Stephane O. Couples - Confirmed reviews ALL

Dear Mister O., Thank you very much for your excellent rating and for choosing Hôtel Mercure Paris 15 Porte de Versailles. We truly appreciate you taking the time to share your experience with us. Your positive feedback is a great source of motivation for our team and encourages us to continue providing the best possible service. We look forward to welcoming you again on your next visit to Paris. Kind regards, Vanessa

Customer review rating 4.0/5

Gerard B. Business - Confirmed reviews ALL

Cher Monsieur B., Un grand merci d'avoir pris le temps de partager votre expérience. Nous sommes ravis d'apprendre que vous avez apprécié le confort et le calme de votre chambre, ainsi que l'emplacement de notre établissement. Toute notre équipe est également très heureuse de savoir que l'accueil, le petit-déjeuner et la qualité de nos services ont contribué à rendre votre séjour agréable. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt pour une nouvelle expérience tout aussi réussie. Cordialement, Vanessa

Customer review rating 2.5/5

Gabriel M. Business - Confirmed reviews ALL

Dear M., Thank you for taking the time to share your feedback. First of all, we would like to sincerely thank you for your loyalty to Accor. Your continued trust and support mean a great deal to us. We are sorry to learn that your experience did not fully meet your expectations. We regret if our service style came across as overly formal or did not feel as warm as you had hoped. Regarding the air conditioning, we would like to reassure you that it was operating properly. If you experienced any difficulty using the system, our reception team would have been delighted to assist you and explain how it works. Our reception is available 24 hours a day, 7 days a week, and our managers are always on hand to help. Had you informed us of your concerns during your stay or asked to speak with a manager, we would have done everything possible to find a suitable solution and ensure a more comfortable experience. Your feedback is greatly appreciated and will be shared with our team as we continuously strive to improve our service. We sincerely hope to have the pleasure of welcoming you back soon and providing you with the high standard of hospitality that you expect and deserve as a valued Accor loyal guest. Kind regards, Vanessa

Other web-users rate our hotel

  • 249 reviews 8.9/10 Location
  • 374 reviews 6.1/10 Room
  • 385 reviews 8.3/10 Service
  • 7 reviews 5/10 WiFi
  • 165 reviews 6.8/10 Breakfast
  • 141 reviews 7.6/10 Cleanliness
  • 81 reviews 4/10 Amenities
  • 69 reviews 5.4/10 Food

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