Mercure Hotel Munich City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 2,200 reviews

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Mercure Hotel Munich City Center - Image 1
Mercure Hotel Munich City Center - Image 2
Mercure Hotel Munich City Center - Image 3
Mercure Hotel Munich City Center - Image 4
Senefelder St. 9, 80336 Munich, Germany

Description

Hotel extras

  • Green Key certified

  • A dynamic and dedicated team that delivers excellent service and personalized support 24/7

  • Relaxed atmosphere in our innovative, high-quality culinary "Relax" restaurant

  • Perfect city center location within walking distance of the main train station and attractions

  • Spacious rooms in different categories with free mini-bar and WIFI included.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with double bed and sofa or chair

Photo out of - Privilege Room with double bed and sofa or chair

These spacious rooms with at least 33 sqm offer a high-quality bed (min. 180x210cm), a coffee machine, late check-out subject to availability, as well as a free mini-bar & premium Wi-Fi.

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
  • Views: City View or Courtyard View
See availabilities

Our superior room (25 m²) offers ample space for relaxation, a high-quality bed (180 x 210 cm), free minibar and WIFI.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Our single rooms have an LCD TV with up to 100 international channels, a high-quality bed (100 x 200 cm), kettle and coffee machine, and free minibar.

  • Views:

    Courtyard View

Max. number of persons
1
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Our superior twin room (25 m²) with two single beds (210 x 100 cm) offers ample space for relaxation, an armchair, free minibar and WIFI.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Our maisonette rooms offer living comfort on two levels and feature a high-quality bed (160 x 200 cm), coffee machine, premium WIFI and free minibar.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Duplex

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Munich City Center

Senefelder St. 9
80336 Munich
Germany

GPS:48.137948, 11.560171

Telephone
Fax +49 89 55132444
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 167 rooms
  • 2 rooms for people with reduced mobility
  • 167 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • Indonesian
  • Turkish

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks Additional charge
  • Umbrellas Additional charge

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

6 Meeting rooms

  • On site
  • Indoor parking
  • Public
  • 80 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 27.00 € 27 EUR Per day
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Elevators

RELAX FOOD, DRINKS AND YOU

Photo out of - RELAX FOOD, DRINKS AND YOU

Feel at home in our Relax Restaurant. Enjoy delicious snacks such as cold cuts, quality wines from our winemakers, or one of local beers. We are particularly proud of our large Gin & Tonic selection. See for yourself!

Cooking style
Other cooking style
Classifications & labels
2024
Capacity
50
Accessibility
Accessible service
Senefelder St. 9, 80336 Munich, Germany
Telephone +49 89 55132185
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Feel at home in our Relax Restaurant. Enjoy delicious snacks such as cold cuts, quality wines from our winemakers, or one of local beers. We are particularly proud of our large Gin & Tonic selection. See for yourself!

Enjoy a glass of our Mercure vintage or enjoy our impressive gin and tonic selection.

Enjoy our extensive buffet breakfast with Bavarian specialties from 6:30 a.m. onward. In good weather, you can also eat your breakfast on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,200 reviews

Customer review rating 5.0/5

Bernadette B. Solo - Confirmed reviews ALL

Dear Bernadette B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our prime location and found your room comfortable. We appreciate your suggestion concerning the shower temperature and will take it into consideration for future improvements. We wish you all the best and hope to see you again soon. Best regards, Mercure Hotel Muenchen City Center

Customer review rating 3.5/5

Peter P. Business - Confirmed reviews ALL

Dear Peter P., Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the window issue in your room. Your concerns are important to us, and we will review this matter to enhance our guest experience. We wish you all the best. Best regards, Mercure Hotel Muenchen City Center

Customer review rating 5.0/5

Derek B. Solo - Confirmed reviews ALL

Dear Guest, Thank you so much for taking the time to share your wonderful experience with us! We're more than happy to hear that you enjoyed your stay at Mercure Hotel Muenchen City Center. Our team works hard to provide a warm and welcoming atmosphere, and it’s lovely to know that their efforts didn’t go unnoticed. It’s great to hear that you found our location convenient for exploring the city! Being close to the main station and within walking distance to Karlspatz and Marienplatz certainly makes it easier for our guests to enjoy all that Munich has to offer. We're also glad you had a chance to visit the English Garden – it’s such a beautiful spot! We appreciate your kind words about our breakfast and the facilities we offer. We aim to provide a variety of options to kickstart your day. And yes, our complimentary mini bar is a nice little touch to make your stay even more enjoyable! We’re pleased to hear that our team was able to assist you promptly with your room issue as well. Lastly, it's great that you found our restaurant convenient for a relaxing evening in. We want our guests to have a comfortable experience, whether they choose to dine in or venture out and explore local cuisine. Thanks once again for your lovely review, and we hope to welcome you back to our hotel on your next visit to Munich! Best wishes from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Julian C. Business - Confirmed reviews ALL

Dear Guest, Thank you so much for your kind words! We're very happy to hear that you found our hotel comfortable and that our staff were able to assist you during your stay. It’s our goal to provide a welcoming experience, and your feedback truly motivates us to keep up the good work! Feedback, especially from our ALL Accor Hotels Members, are always important to us! We hope to welcome you back soon! Warm regards from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 5.0/5

Francois R. Solo - Confirmed reviews ALL

Dear Guest, Thank you so much for your kind words! We're very happy to hear you enjoyed your stay in room #604. It’s always great to know that our guests are comfortable and satisfied. Feedback, especially from our ALL Accor Hotels Members, are always important to us! If you ever find yourself in Munich again, we’d love to welcome you back for another fantastic experience. Warm regards from Bavaria, Mercure Hotel Muenchen City Center

Dear Bernadette B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our prime location and found your room comfortable. We appreciate your suggestion concerning the shower temperature and will take it into consideration for future improvements. We wish you all the best and hope to see you again soon. Best regards, Mercure Hotel Muenchen City Center

Customer review rating 3.5/5

Peter P. Business - Confirmed reviews ALL

Windows was broken so that it was not possible to entirely close.

Dear Peter P., Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the window issue in your room. Your concerns are important to us, and we will review this matter to enhance our guest experience. We wish you all the best. Best regards, Mercure Hotel Muenchen City Center

Customer review rating 5.0/5

Derek B. Solo - Confirmed reviews ALL

This is an excellent hotel. All the staff greett you whenever you pass by. Breakfast is very good. The rooms are clean and are serviced everyday. There is a free mini bar, two bottles of beer, coke, apple juice and two bottles of water. Any that you use are replaced the next day. Coffee machine with capsules.I had a minor issue with my room and they found a new one for me straight away. The hotel is near the main station and not far by foot from Karlspatz which leads to Marienplatz past the shops. The hotel is also a couple of kilometres from The English garden which is highly recommended, If you don’t want to walk there are trams and trains that can take you there. Apparently the garden is bigger than Central Park in New York. Well worth a visit. The restaurant is also recommended if you don’t want to go out at night and there is a small serve yourself area with drinks and chocolate for purchase. Checkout is up to 12pm which can be helpful.

Dear Guest, Thank you so much for taking the time to share your wonderful experience with us! We're more than happy to hear that you enjoyed your stay at Mercure Hotel Muenchen City Center. Our team works hard to provide a warm and welcoming atmosphere, and it’s lovely to know that their efforts didn’t go unnoticed. It’s great to hear that you found our location convenient for exploring the city! Being close to the main station and within walking distance to Karlspatz and Marienplatz certainly makes it easier for our guests to enjoy all that Munich has to offer. We're also glad you had a chance to visit the English Garden – it’s such a beautiful spot! We appreciate your kind words about our breakfast and the facilities we offer. We aim to provide a variety of options to kickstart your day. And yes, our complimentary mini bar is a nice little touch to make your stay even more enjoyable! We’re pleased to hear that our team was able to assist you promptly with your room issue as well. Lastly, it's great that you found our restaurant convenient for a relaxing evening in. We want our guests to have a comfortable experience, whether they choose to dine in or venture out and explore local cuisine. Thanks once again for your lovely review, and we hope to welcome you back to our hotel on your next visit to Munich! Best wishes from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Julian C. Business - Confirmed reviews ALL

Staff were extremely helpful

Dear Guest, Thank you so much for your kind words! We're very happy to hear that you found our hotel comfortable and that our staff were able to assist you during your stay. It’s our goal to provide a welcoming experience, and your feedback truly motivates us to keep up the good work! Feedback, especially from our ALL Accor Hotels Members, are always important to us! We hope to welcome you back soon! Warm regards from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 5.0/5

Francois R. Solo - Confirmed reviews ALL

Nice room 604

Dear Guest, Thank you so much for your kind words! We're very happy to hear you enjoyed your stay in room #604. It’s always great to know that our guests are comfortable and satisfied. Feedback, especially from our ALL Accor Hotels Members, are always important to us! If you ever find yourself in Munich again, we’d love to welcome you back for another fantastic experience. Warm regards from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Timo L. Couples - Confirmed reviews ALL

Our stay at the Mercure was very pleasant; a spacious room with perfect amenities, very friendly and attentive staff, a tasty choice of breakfast delicacies, and the minibar with free bottled drinks.

Dear Guest, Thank you so much for your wonderful feedback! We're very happy to hear that you enjoyed your spacious room and the complimentary minibar. It’s great to know that our team made your stay even more pleasant with their friendly service. We’re also glad you appreciated our breakfast selection. Feedback, especially from our ALL Accor Hotels Members, are always important to us! We look forward to welcoming you back for another enjoyable stay! Best regards from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 4.0/5

Celso S. R. F. Families - Confirmed reviews ALL

The hotel location is amazing and really close to the central station. If you don't mind to walk 20/30 minutes, you can go to old town, where we can find good restaurants and the Viktualienmarkt. The room was very spacious for 3 people. It is a bit pricey compared to other hotels.

Dear Guest, Thank you so much for your wonderful feedback! We're very happy to hear that you enjoyed our prime location and found your room spacious enough for your stay. It’s great to know you took advantage of the nearby attractions like the old town and Viktualienmarkt. We appreciate your comments about pricing and hope to welcome you back for another stay where you can explore even more of Munich! Best regards from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Emma T. Couples - Confirmed reviews ALL

3 night stay in Munich! Staff were helpful, friendly, with nice, clean comfortable room. Great location for the trains and trams.

Dear Guest, Thank you so much for your lovely feedback! We're very happy to hear you found our location convenient and enjoyed your stay with us. It's great to know our team made a positive impression and that you appreciated the cleanliness and comfort of your room. Feedback, especially from our ALL Accor Hotels Members, are always important to us! We hope to welcome you back on your next visit to Munich! Warm regards from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Erkki J. Families - Confirmed reviews ALL

Excellent that we got our room early and could extend our stay with a few hours. The room was very nice, optimal for us. Very polite service and good breakfast. A couple of drawbacks: One night there was a fire alarm, and all residents had to leave their rooms, luckily no fire. The second day we noticed that the door of our room did not close automatically so after cleaning the door had been open for hours. Nothing was stolen and we reported this. The closing mechanism was immediately repaired.

Dear Guest, Thank you so much for sharing your experience with us! We’re very happy to hear that you enjoyed your room and found it to be optimal for your needs. It’s great that we could accommodate your early check-in and extend your stay; we always strive to make our guests feel welcome and at home. We appreciate your kind words about our polite service and breakfast offerings. It’s wonderful to know that you had a pleasant start to your day with us. We’re sorry for the inconvenience you experienced with the fire alarm, but we’re relieved there was no fire. Your safety is our top priority, and we take such matters very seriously. Regarding the door issue, we’re glad to hear you reported it right away and that our team was able to fix the closing mechanism promptly. Thank you for your understanding, and we’re pleased that nothing was amiss during that time. We hope to have the pleasure of welcoming you back to Mercure Hotel Muenchen City Center in the future. Safe travels! Best regards from Bavaria and a great weekend, Mercure Hotel Muenchen City Center

Customer review rating 5.0/5

Kheng L. T. Couples - Confirmed reviews ALL

Environment is good, staff is helpful and friendly. Feel comfortable.

Dear Guest, Thank you so much for your wonderful feedback! We're happy to hear that you found your stay comfortable and enjoyed our friendly staff. Creating a welcoming atmosphere for our guests is a top priority for us, and it’s fantastic to know we succeeded during your visit. Feedback, especially from our ALL Accor Hotels Members, are always important to us! We hope to welcome you back for another enjoyable stay soon! Best wishes from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Brian S. Couples - Confirmed reviews ALL

It's a good size double bed with plenty of space in the room and windows that open. Only issue is we couldn't cool the room lower than 21C for sleeping. It's close to the Hauptbahnhof. Good to have onsite restaurant and bar. A bit pricey.

Dear Guest, Thanks so much for taking the time to share your experience! We’re happy to hear you enjoyed our location and comfortable accommodations. It's great to know you liked the breakfast buffet and the convenience of our onsite restaurant and bar. I appreciate your feedback regarding the room temperature; we always strive to ensure a pleasant stay for our guests. We hope to welcome you back soon! Best regards from Bavaria and a nice weekend, Mercure Hotel Muenchen City Center

Customer review rating 5.0/5

Tammy F. Couples - Confirmed reviews ALL

Great 6night stay at the Mercure München city centre. Superb location within easy walking distance to the main station and the city centre. Breakfast was great with good range of fresh tasty options. Will definitely stay again on our next visit to München.

Dear Guest, Thank you so much for your lovely feedback! We're very happy to hear you enjoyed your six-night stay and appreciated our central location and breakfast offerings. It’s always our goal to provide a comfortable and convenient experience for our guests. I will share your lovely Feedback with my colleagues and especially with the Bar Manager! We can't wait to welcome you back on your next visit to München! Best wishes from Bavaria and a wonderful weekend, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Guven C. Solo - Confirmed reviews ALL

Overall, a very pleasant stay offering excellent value for money. The location is extremely convenient, with easy access to the city and airport via the nearby train station. I appreciated the early check-in, complimentary minibar, and Nespresso machine. The room was clean, comfortable, and well maintained. The staff were helpful, including at the bar, where I enjoyed a drink. The only negative experience was when housekeeping opened my room door at around 10:30 AM on the day of departure without knocking. I assume this was an unintentional mistake, but greater attention should be paid to guest privacy.

Dear Guest, Thank you so much for taking the time to share your feedback! We're very happy to hear that you had a pleasant stay at our hotel and found our location convenient for exploring the city and accessing the airport. It’s wonderful to know that you enjoyed the early check-in, the complimentary minibar, and the Nespresso machine in your room. We always strive to provide our guests with a comfortable and enjoyable experience, and it’s great to hear that we hit the mark during your visit. I also appreciate your understanding regarding the incident with housekeeping. We take guest privacy very seriously and will certainly remind our team to be more attentive in the future. Your experience helps us improve, and we’re grateful for your input. It’s good to know that despite this issue, our staff made a positive impression on you, particularly at the bar! Feedback, especially from our ALL Accor Hotels Members, are always important to us! We look forward to welcoming you back to Mercure Hotel Muenchen City Center on your next trip. Best regards from Bavaria and a wonderful weekend, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Michelle P. Couples - Confirmed reviews ALL

We were treated well, the room was lovely, bed comfortable, and free mini bar appreciated. The food in the hotel restaurant was very good and it was nice to have a drink downstairs after a long day of exploring. Overall, very happy with the hotel and glad I choose it. Only one minus was the room temperature- I find it very difficult to sleep at night when a room is above 19 to 20°C. The room did not allow me to turn it below 21°C, which was too warm for me. I tried opening the window, but it only opened a little, helped some.

Dear Guest, Thank you so much for taking the time to share your experience at our hotel! We're very happy to hear that you had a comfortable stay and enjoyed our lovely rooms, as well as the complimentary mini bar. It’s wonderful to know that our restaurant left a positive impression on you, and that you could unwind with a drink after a long day of exploring the city. I truly appreciate your feedback regarding the room temperature. We understand how important a good night's sleep is, and it's unfortunate that the temperature wasn't quite to your liking. Our rooms are equipped with a centralized system that maintains a minimum temperature for comfort, but I can see how that might not align with everyone’s preferences. I’m glad to hear that you found some relief by opening the window a bit. Your comments will certainly help us as we continue to evaluate guest comfort and room amenities. We're delighted that you chose to stay with us, and it's great to know that overall, you were very happy with your experience. Next time you are in Munich again it would be a pleasure for us to have you again in the Mercure Munich City Center Hotel! Take care, and we hope to welcome you back soon. Best regards from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 5.0/5

Serena S. Couples - Confirmed reviews ALL

Great staff and such a convenient hotel near central station. The room was very comfortable and we had an awesome stay.

Dear Guest, Thank you so much for your lovely review! We're very happy to hear that you found our hotel comfortable and convenient, and that our staff made a positive impression on your stay. It means a lot to us that you enjoyed your time here. Feedback, especially from our ALL Accor Hotels Members, are always important to us! We hope to welcome you back for another awesome visit soon! Best wishes from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Lee M. Couples - Confirmed reviews ALL

Great location, close to station. Early check in at 11.30am was a lovely added bonus. All staff at reception and bar were excellent and very welcoming. Lovely room on 2 floors with free mini bar. Only issue was a fire alarm at 2.45am on our first night where the whole hotel had to evacuate their rooms, resulting in a very poor first night of rest.

Dear Guest, Thanks so much for sharing your experience! We’re very happy to hear you enjoyed our convenient location and that our team made your stay special, especially for your birthday. We're sorry for the disruption caused by the fire alarm during the night; safety is our top priority, and we appreciate your understanding in such situations. We hope to welcome you back for a more restful stay! Best wishes from Bavaria and a wonderful weekend, Mercure Hotel Muenchen City Center

Customer review rating 5.0/5

Kwan K. C. Couples - Confirmed reviews ALL

Friendly staff , free mini bar clean room

Dear Guest, Thank you for sharing your wonderful experience at our hotel! We're very happy to hear that you found your room comfortable and enjoyed our convenient location. It’s great to know that our friendly staff made an impression on you, and we’re glad you liked the free mini bar and the cleanliness of your room. I will share your kind Feedback with all my colleagues, especially Sebastian! We hope to welcome you back soon for another delightful stay! Warm regards from Bavaria and a wonderful weekend, Mercure Hotel Muenchen City Center

Customer review rating 5.0/5

Mihaela C. L. Business - Confirmed reviews ALL

Personal very friendly and all the time open to support if is needed.

Dear Guest, Thank you so much for your kind words! We’re very happy to hear you found our hotel comfortable and clean, and that our team made a positive impact on your stay. It's our goal to provide friendly service and support whenever needed. We hope to welcome you back for another enjoyable experience in the future! Best regards from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 3.5/5

Winifred A. Couples - Confirmed reviews ALL

Welcoming hotel staff, a nice big quiet room, and conveniently near the station and free mini bar is a nice touch. On the downside, the bed lights don't allow one to read while the other sleeps and the light over the corner desk was broken. The area aound the hotel feels a bit sleazy. Worst of all for us was that the shower water was never hot. A sheet would allow more comfortable sleep when opening the windows or running aircon still left it too hot for a dooner.

Dear Guest, Thank you so much for sharing your thoughts with us! We're very happy to hear that you enjoyed our welcoming staff, spacious room, and the convenience of our location near the station, along with the free mini bar. It’s always great to hear when our guests appreciate the little extras we provide. I genuinely apologize for the issues you encountered during your stay. I understand how frustrating it must have been to deal with the bed lights and the broken desk lamp, as well as the shower water temperature. Your feedback is invaluable, and we’ll certainly take it into consideration for future improvements. We aim to ensure our guests have a comfortable stay, and it sounds like we fell short in a few areas during your visit. Regarding the area around the hotel, we appreciate your honesty. We strive to create a welcoming environment, but we understand that perceptions can vary. Our team is always here to assist with any concerns during your stay, and we hope to provide a more enjoyable experience in the future. Feedback, especially from our ALL Accor Hotels Members, are always important to us! Thanks again for your feedback, and we hope to welcome you back to Mercure Hotel Muenchen City Center for a better experience. Best regards from Bavaria, Mercure Hotel Muenchen City Center

Customer review rating 4.5/5

Marc T. Solo - Confirmed reviews ALL

Only bad thing was the 3am fire alarm and evacuation. I did expect some sort of gift or compensation from the hotel but none was offered.

Dear Guest, Thank you for sharing your feedback! We’re glad to hear you had a pleasant stay, but we sincerely apologize for the inconvenience caused by the fire alarm in the early morning hours. Safety is our top priority, and we understand how unsettling that can be. Even though we usually don’t offer compensation for such events, we appreciate your understanding. We hope to welcome you back soon for a quieter visit! Best regards and all the best from Bavaria, Mercure Hotel Muenchen City Center

Other web-users rate our hotel

  • 1,622 reviews 9.2/10 Location
  • 1,827 reviews 8.5/10 Room
  • 1,521 reviews 9.2/10 Service
  • 41 reviews 4.7/10 WiFi
  • 1,008 reviews 7.9/10 Comfort
  • 938 reviews 9.4/10 Breakfast
  • 601 reviews 8.2/10 Cleanliness
  • 559 reviews 8.6/10 Value

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