ibis Épernay Centre-Ville Hotel 3 stars

Customer review rating 4.2/5 2,701 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Épernay Centre-Ville
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+ 14 Services
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Room 1

Number of guests
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Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Hotel in the downtown area 5 minutes from the Champagne houses.

  • 24-hour bar and snack service

  • Web corner and free WIFI throughout the hotel

  • Renovated, air-conditioned hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 bar(s)
Business services
  • Web corner
Information message

Hotel location

ibis Épernay Centre-Ville

19 rue Chocatelle
Place Bernard Stasi
51200
epernay
france

Tel: +33326511451

Fax: (+33)3/26511459

Check-in from 12h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 140km / 87 miles

  • By train

    EPERNAY At 0km / 0 miles

GPS :49.042244, 3.952898

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 1 double bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

BAR

Non contractual photo

Enjoy a selection of drinks at the bar or in your room. You can also order snacks or nibbles 24/7. Can be enjoyed on-site or to take away in your room.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Épernay Centre-Ville

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,701 reviews

tripadvisor

TripAdvisor Rating 3.5/5

832 reviews

Nice area, calm.

Customer review rating 4.2/5

Robert Friends - 21/09/2020 Confirmed reviews ALL

The IBIS hotel in Epernay had everything we needed. A cosy room, good bed, enough space in the shower, ... All ok for us.

Well located

Customer review rating 4.2/5

Baudouin Solo - 08/09/2020 Confirmed reviews ALL

Convenient stop over.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Good location, friendly staff !

Customer review rating 4.2/5

Tt Couples - 07/09/2020 Confirmed reviews ALL

Good experience and friendly staff. Please be aware the parking is not included in the price.

Dear THIBAULT G., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Excellent hotel - top location

TripAdvisor rating 3.5/5

Erwb 04/09/2020 TripAdvisor review

Very good hotel as expected from Ibis. The hotel is well located in the hart of Epernay at walking distance of restaurants and Avenue du Champagne. Very good and safe parking lot nearby. Clean rooms, good breakfast, friendly staff. Value for money!

Dear guests, many thanks for this great review ! see you soon ! best regards. Christine General Manager

Price / quality was okay

Customer review rating 4.2/5

D S. Friends - 30/08/2020 Confirmed reviews ALL

The room was reasonably priced for a hotel in downtown Épernay. But our two single beds were too narrow, the room's furniture and decoration gave it the looks of an elderly care home, and I wasn't very happy to be located on the ground floor (next to the reception).

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christine Directrice

Dirty cups and no help

TripAdvisor rating 3.5/5

f803 Couples - 27/08/2020 TripAdvisor review

We came the second time to this hotel. Last year we still had a quite good impression. But this time when we arrived in our room and wanted to drink a bottle of ours, instead of 2 new clean cups, we found only one with cigarette ash inside. We reported this to the reception the same evening and again the next morning. We had to drink together from the bottle, because we did not receive any clean cups or glasses. When checking out we mentioned this again and were told: sorry, this can happen. We did not receive any compensation in form of a small discount, free drink or anything else. We come to the Accor hotels regularly and therefore have silver membership status, but maybe should reconsider.

Dear Guests, We are sorry you did not enjoy your stay with us. Usually we give you more glases when you asked at the reception. We can't explain why nobody helped you. When our housekeeper in cheif want to change the dirty glass you mentionned, she did not find it... We hope to welcome you again, best regards Christine General Manager

Good stay, friendly staff

Customer review rating 4.2/5

Friend T. Friends - 17/08/2020 Confirmed reviews ALL

We enjoyed our stay in Ibis Epernay Centre Ville. Great location in the heart of Epernay city centre, close to the charming Marche. Friendly staff.

Dear KANEKO S., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Pleasant stay and good care of guests during COVID

Customer review rating 4.2/5

A Families - 17/08/2020 Confirmed reviews ALL

Everything was great, thank you for your effort. For future, I would only ask for more than one towel in the room per person

Dear AGNE L., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Well located

Customer review rating 4.2/5

Aine Couples - 10/08/2020 Confirmed reviews ALL

A well located hotel, perfect for a one night stop in Épernay. The room is small but fine. It felt a little claustrophobic.

Perfect place to stay

Customer review rating 4.2/5

Eve Couples - 29/07/2020 Confirmed reviews ALL

Everything was well organised at check in and the rooms have all been upgraded. Only stayed 2 nights so they do not clean the room, but clean towels can be collected from reception. The hotel is perfectly positioned to walk around Epernay, jump on the train to Ay or Reims.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Easy location and parking, professional COVID-19 measures without extra fuss

Customer review rating 4.2/5

Heikki Couples - 28/07/2020 Confirmed reviews ALL

This IBIS is easily located and has parking nearby. The rooms were typical IBIS style but adequate. Breakfast was a buffet despite of the other COVID-19 measures, but was really wisely implemented and gave a good impression for the customer. Would return again if in town.

Dear HEIKKI L., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially in this complicated périod ! we worked hard to find all the same product we had before but more safelly than before ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Good location, parking available nearby

TripAdvisor rating 3.5/5

HeikkiTravellingFIN 26/07/2020 TripAdvisor review

Reasonably priced as IBIS hotels normally with good common sense in the COVID-19 measures unlike at the IBIS Styles Reims Centre Cathédrale which was really furious and only to save as much money as possible and making many bad service failures towards Loyal Accor ALL Member. The breakfast at IBIS Epernay Centre Ville was typical IBIS Style buffet. The rooms are standard but adequate. Parking available nearby. Could return again if in town.

Dear guests, We are pleased you enjoy your stay with us, even with the very restictive health mesures ! Take care ! and see you soon. best regards Christine

Good stay and good beds!

Customer review rating 4.2/5

Annemarie Couples - 22/07/2020 Confirmed reviews ALL

Rooms are a bit small but what can you expect in the city centre of Epernay. We did not use the breakfast option but went outside for breakfast so can not give my opinion about that. I appreciate the fact that guests have to wear a mask in the hotel, gives a safe feeling. Also nice to be able to take the elevator directly to the ground floor. Very nice beds, and good AC. Just some loud neighbours during our first night but that is not your fault.

Dear ANNEMARIE K., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Exactly what you need in these time / simple / clean

Customer review rating 4.2/5

Anonymous Couples - 13/07/2020 Confirmed reviews ALL

Great service / spirit of the team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Well located

Customer review rating 4.2/5

Mrs K. Couples - 05/07/2020 Confirmed reviews ALL

One night stay. Central location so convenient. Bland hotel no character

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Good stay

Customer review rating 4.2/5

Marc Friends - 03/07/2020 Confirmed reviews ALL

Stay was good. Dissapointed in poor (reduced) breakfast offering that could not only be caused by Corona. I didn't see any ref. to this reduced breakfast during booking. Asking for sparkling instead of still water the question was turned down, I feel this can't be Corona driven... Eg. no cold cuts, boiled egg....

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christine Directrice

The kindest hotel staff in the world!

Customer review rating 4.2/5

Gary I. C. Business - 24/03/2020 Confirmed reviews ALL

The team at Ibis Epernay are the best in the business and make each stay like a return to a second home. I could not do my job in France as well as I do without their support.

poor booking system

Customer review rating 4.2/5

Thomas Couples - 03/03/2020 Confirmed reviews ALL

Online booking system did not work, resulting in a cost increase. Staff was not very helpful. location of hotel is good. rooms are very basic, as can be expected of ibis.

Dear THOMAS S., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice

Great

Customer review rating 4.2/5

Jackie W. Families - 02/03/2020 Confirmed reviews ALL

Clean (always a must), central, friendly, efficient at 9pm on a Sat evening after a 10 hr drive!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Great location and really friendly staff

Customer review rating 4.2/5

Anonymous Families - 28/02/2020 Confirmed reviews ALL

Arrived late, but staff were only to happy to help

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

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