ibis Épernay Centre-Ville Hotel 3 stars

We came the second time to this hotel. Last year we still had a quite good impression. But this time when we arrived in our room and wanted to drink a bottle of ours, instead of 2 new clean cups, we found only one with cigarette ash inside. We reported this to the reception the same evening and again the next morning. We had to drink together from the bottle, because we did not receive any clean cups or glasses. When checking out we mentioned this again and were told: sorry, this can happen. We did not receive any compensation in form of a small discount, free drink or anything else. We come to the Accor hotels regularly and therefore have silver membership status, but maybe should reconsider.

We enjoyed our stay in Ibis Epernay Centre Ville. Great location in the heart of Epernay city centre, close to the charming Marche. Friendly staff.

Everything was great, thank you for your effort. For future, I would only ask for more than one towel in the room per person

A well located hotel, perfect for a one night stop in Épernay. The room is small but fine. It felt a little claustrophobic.

Everything was well organised at check in and the rooms have all been upgraded. Only stayed 2 nights so they do not clean the room, but clean towels can be collected from reception. The hotel is perfectly positioned to walk around Epernay, jump on the train to Ay or Reims.

This IBIS is easily located and has parking nearby. The rooms were typical IBIS style but adequate. Breakfast was a buffet despite of the other COVID-19 measures, but was really wisely implemented and gave a good impression for the customer. Would return again if in town.

Reasonably priced as IBIS hotels normally with good common sense in the COVID-19 measures unlike at the IBIS Styles Reims Centre Cathédrale which was really furious and only to save as much money as possible and making many bad service failures towards Loyal Accor ALL Member. The breakfast at IBIS Epernay Centre Ville was typical IBIS Style buffet. The rooms are standard but adequate. Parking available nearby. Could return again if in town.

Rooms are a bit small but what can you expect in the city centre of Epernay. We did not use the breakfast option but went outside for breakfast so can not give my opinion about that. I appreciate the fact that guests have to wear a mask in the hotel, gives a safe feeling. Also nice to be able to take the elevator directly to the ground floor. Very nice beds, and good AC. Just some loud neighbours during our first night but that is not your fault.

Great service / spirit of the team

One night stay. Central location so convenient. Bland hotel no character

Stay was good. Dissapointed in poor (reduced) breakfast offering that could not only be caused by Corona. I didn't see any ref. to this reduced breakfast during booking. Asking for sparkling instead of still water the question was turned down, I feel this can't be Corona driven... Eg. no cold cuts, boiled egg....

The team at Ibis Epernay are the best in the business and make each stay like a return to a second home. I could not do my job in France as well as I do without their support.

Online booking system did not work, resulting in a cost increase. Staff was not very helpful. location of hotel is good. rooms are very basic, as can be expected of ibis.

Clean (always a must), central, friendly, efficient at 9pm on a Sat evening after a 10 hr drive!

Arrived late, but staff were only to happy to help