ibis Épernay Centre-Ville

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ibis Épernay Centre-Ville 3 stars

Customer review rating (ALL Rating) 4.3/5 646 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Hotel in the downtown area 5 minutes from the Champagne houses.

  • 24-hour bar and snack service

  • Web corner and free WIFI throughout the hotel

  • Renovated, air-conditioned hotel

Hotel location

ibis Épernay Centre-Ville

19 rue Chocatelle, Place Bernard Stasi
51200 EPERNAY
France

  • By plane

    PARIS ORLY At 140km / 87 miles

  • By train

    EPERNAY At 0km / 0 miles

GPS:49.042244, 3.952898

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Enjoy a selection of drinks at the bar or in your room. You can also order snacks or nibbles 24/7. Can be enjoyed on-site or to take away in your room.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews for
ibis Épernay Centre-Ville

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  646 reviews

TripAdvisor Rating  3.5/5  850 reviews

Good Location, Basic Hotel and breakfast, Broken toilet

Customer review rating 2.0/5

Willem Couples - Confirmed reviews ALL

Hotel on itself is good. Situated on a good location and parking spots nearby. The rooms itself and the breakfast are basic. But in the end, that is also what you would expect. Staff is also friendly and speaks English. Unfortunately, our toilet was broken, so it kept flushing after using it. Because the hotel was fully booked there was no solution for this problem so we had a lot of noise coming out of our toilet and during the night this prevented us from a good night rest. Very uncomfortable. So for us, not worth the money, but I can imagine that a room with a normal toilet will meet the expectations of this Ibis Hotel

Dear WILGER D., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice

Not brilliant this year

Customer review rating 2.5/5

Tony B. Friends - Confirmed reviews ALL

The check in was fraught with mistakes. One of the rooms given to us was already occupied, the other room the key didn't work after one night and the hotel failed to refund us for a cancelled room. However, the rooms were cleaned well and in good order.

Dear TONY B., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Do not hesitate to contact me directly about your voucher. Sincerely, Christine Directrice

Only ok

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

The hotel was good location. Rooms were clean but very small. However The rooms were too hot and no air con.

Dear NATASHA D., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The air conditionned was on heater position, it changed on the 20th of april on cool position. Sorry about that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice

False Advertising

Customer review rating 0.5/5

H Solo - Confirmed reviews ALL

The rooms were described as having A/C. On arrival the room was very warm and the AC didn't work. On checking in with the receptionist they advised the A/C is not turned on yet, despite the rooms being advertised as having A/C.

Dear HUGO B., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The air condioned is in heat position until about mid-april and then pass on cool position. It change today, sorry for this inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice

Soggy floor, hot room, dark

Customer review rating 2.0/5

David W. Families - Confirmed reviews ALL

This hotel is chalk and cheese compared to the one we stayed at in Beaune which was excellent. The exterior and interior are dark and unwelcoming, and when we checked into our room the carpet was damp. We were offered towels to put on the floor as the staff explained it had been washed. The room was dark, and hot, And the bed for the children dipped in the middle. Whilst it is in a good location there is not much to recommend this one I’m afraid.

Dear DAVID W., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice

Well located

Customer review rating 2.5/5

Christopher S. R. Couples - Confirmed reviews ALL

Good location but room very warm with no A/C!

Dear M. R., Thank you for taking the time to share your feedback. Our air conditionned is on heat position until about mid april. They have change it today on cool position. We hope to welcome you back to our hotel very soon! Sincerely, Christine Directrice

Centrally located with all necessary amenities

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Enjoyed a spacious family room with all necessary amenities for a comfortable stay. Excellent breakfast and highly attentive staff made for an excellent stay.

Dear JAMES G., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About your stay I am glad to inform you, you won 332 points with your last stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Relaxing and friendly

Customer review rating 5.0/5

Bethan Families - Confirmed reviews ALL

We were greeted warmly, as a family of four. The rooms were lovely and clean and we felt relaxed and welcome in the bar. We will definitely return.

Dear BETHAN S., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Perfect for a stop over

Customer review rating 4.5/5

Andrew R. Families - Confirmed reviews ALL

Stayed here on our way back from a ski trip in the French Alps. Hotel is well located in Epernay, our rooms were comfortable well appointed, the staff were friendly and the breakfast had a reasonable amount of choice. Overall a very good experience.

Dear ANDREW R., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Basic but good standard hotel

Customer review rating 4.5/5

Erwin Friends - Confirmed reviews ALL

Basic but good hotel. Small rooms but clean and comfortable beds. Very nice breakfast. Perfectly located in the center of Epernay. Outstanding quality/price!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Good for a short Visit.

Customer review rating 4.0/5

Alexander Business - Confirmed reviews ALL

In general the hotel is good, clean and nice. I can recommend the hotel for a short visit/business trip, because for a longer time it is not so comfortable. The rooms are small, shower room is small and open (so there is every time the water on the floor). Not easy to find a parking place. Breakfast is OK. The staff is very kind and helpful/cooperatively.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Well located but this was a work stay and I was unable to use the wifi as it was too slow.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Very stressful as there was a very poor wifi and I couldn't do my work.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christine Directrice

Double Charged

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Overall the experience was fine. Hotel conveniently located, room was clean. Issue did not arise until I received my AMEX statement and noticed I was charged twice for the same stay.

Dear Guest, Thank you for taking the time to share your feedback. It was a technical issue for the double payment and we have already refund you. We hope to welcome you back to our hotel very soon! Sincerely, Christine Directrice

Well located

Customer review rating 4.0/5

Dimitrios Friends - Confirmed reviews ALL

Fairly good rooms in a very good location in the city of Eperney

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Good budget stay

Customer review rating 3.5/5

Karolis Business - Confirmed reviews ALL

Hotel is in a good location, staff is freindly, rooms are tidy, but small, breakfast is of good quality, but choices are minimal.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

well located, nice staff , good price, bed was comfortable

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Overall good value. The rooms were small but suitable. There were limited towels and pillows provided in the room. I also very much dislike carpet floors

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Great location!! Great Stay

Customer review rating 5.0/5

Ssh Friends - Confirmed reviews ALL

Clean and very quiet

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christine Directrice

Great as usual

TripAdvisor rating 5.0/5

David M TripAdvisor review

We stayed for one night and then returned a few days later for two nights. Both rooms had been refurbished with new decor. This is our usual hotel in Epernay, the location is perfect and great value for money. The staff are also very helpful.

Dear Sir, Many thanks for this review. It is always a pleasure to read this kind of comments. see you soon best regards Christine

Perfect location, minutes away from Avenue de Champagne

TripAdvisor rating 5.0/5

tecchiegirl TripAdvisor review

One of my favourite Ibis's so far! Wonderful warm welcome and parking help from the lovely Pascaline, and a quick check in to my perfect spacious room on the fifth floor with its own sky light. The location couldn't be any better: five minutes walk from Avenue de Champagne with champagne houses including my favourite Moet et Chandon. Also a few minutes away from local shops and restaurants and the Centre Ville underground parking is located steps away with lift access via the small square to the back of the building. Can't wait to come back!

Dear Madam, Many thanks for this great review ! Pascaline is in "heaven" after reading your comment about her. She adores when our guests are enjoyed about their stay ! so we hope to welcome you again soon. best regards Christine

Close to city center and boulevard champagne

TripAdvisor rating 3.0/5

claeysmark TripAdvisor review

Close to the city center and champagne boulevard, this hotel offers small rooms, breakfast and a bar. However, one of the covid measures is that the rooms are not made up anymore. This was for us OK as we only stayed 2 nights, but it does not give the fresh clean feeling if you come back in the room after a day walking in the region. That to me is somehow a bridge too far. Breakfast on Sunday morning was chaotic and I had to leave without breakfast as there was a cue of people waiting to be seated and I only had 30min to spare.

Dear Guests, Thank you for sharing your experience. This sunday morning was a total mess... It was incredible for everybody ! Week-end breakfast time is from 6.30 am to 12 am but everybody came for breakfast at 8 am ! First time ever !... and we hope last time... But we were so lucky because all of our guests this day was incredibly understanding ! So thanks to all of our guests for that ! best regards Christine

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