ibis Épernay Centre-Ville 3 stars

Customer review rating (ALL Rating) 4.3/5 952 reviews

Hotel extras

  • Certified ALLSAFE

  • Hotel in the downtown area 5 minutes from the Champagne houses.

  • 24-hour bar and snack service

  • Web corner and free WIFI throughout the hotel

  • Renovated, air-conditioned hotel

ALLSAFE approved hotel

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Hotel location

ibis Épernay Centre-Ville

19 rue Chocatelle, Place Bernard Stasi
51200 EPERNAY
France

GPS:49.042244, 3.952898

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Enjoy a selection of drinks at the bar or in your room. You can also order snacks or nibbles 24/7. Can be enjoyed on-site or to take away in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  952 reviews

TripAdvisor Rating  3.5/5  865 reviews

Terrible staff and dirty rooms

TripAdvisor rating 1.0/5

Ariela A TripAdvisor review

This property was a nightmare. Rooms are impossibly small, no where to put any of your suitcases et c. The towels were dirty with brown stains. It’s currently under construction- I emailed before I came asking if this would be noisy as I have work I need to do over zoom and need quiet and was assured that it would not disturb me. I have email proof of this response from the hotel. They were literally hammering above my head from 8am on. I called down to ask if there was anything I could do- The staff was extremely rude, especially Amelie. I asked to speak to a manager, she said they would be there in 10 minutes. I asked again an hour later and she told me no, she would not get the manager for me and refused to help me any further. Extremely unprofessional and with other hotel options in the area, I don’t know why anyone would choose to stay here. Avoid it like the plague.

Well located

Customer review rating 3.5/5

Emily Couples - Confirmed reviews ALL

Room was small, lack towels (only 2 bath), when you shower, water splashes everywhere. However, bed was comfy, it was well located, and person at front desk who checked us in was friendly.

Dear EMILY H., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Basic, you get what you pay for

Customer review rating 2.5/5

Matt Families - Confirmed reviews ALL

Very basic hotel with old tatty bedrooms, poor showers and uncomfortable bed

Dear MATT G., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel will have a big refresh next month for three month especially on the floor you stayed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice

Very convenient hotel

Customer review rating 4.5/5

Susan Friends - Confirmed reviews ALL

Easy check in, staff responsive and helpful. Good healthy breakfast choices. Clean room and comfortable bed

Dear SUSAN H., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Friendly, convenient, clean and great breakfast

Customer review rating 5.0/5

Champagne T. Families - Confirmed reviews ALL

We were hosting family and needed a place for everyone to stay that was close by - the hotel and its manager Christine were very accommodating to our needs and went above and beyond excellent customer service. While ibis is part of a chain, the hotel and its manager made it feel like home.

Dear STEPHEN H., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

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Other web-users rate our hotel

  • 379 reviews 8.9/10 Location
  • 423 reviews 6.4/10 Room
  • 383 reviews 8.7/10 Service
  • 10 reviews 0/10 WiFi
  • 260 reviews 8.3/10 Breakfast
  • 167 reviews 8.6/10 Cleanliness
  • 45 reviews 4/10 Amenities

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