ibis Épernay Centre-Ville 3 stars

Customer review rating (ALL Rating) 4.3/5 1,047 reviews

Best price
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19 rue Chocatelle, Place Bernard Stasi, 51200 EPERNAY, France

Description

ALLSAFE approved hotel

Hotel extras

  • Hotel in the downtown area 5 minutes from the Champagne houses.

  • The hotel is half a mile from the train station

  • 24-hour snacks

  • Web corner and free WIFI throughout the hotel

  • Renovated, air-conditioned hotel

Our accommodation(s)

Hotel location

ibis Épernay Centre-Ville

19 rue Chocatelle, Place Bernard Stasi
51200 EPERNAY
France

GPS:49.042244, 3.952898

Telephone
Fax +33 3 26 51 14 59

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Enjoy a selection of drinks at the bar or in your room. You can also order snacks or nibbles 24/7. Can be enjoyed on-site or to take away in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,047 reviews

TripAdvisor Rating  3.5/5  879 reviews

Well located with the square beautiful

Customer review rating 4.0/5

Bridget D. C. M. 3. P. A. A. P. T. Y. Friends - Confirmed reviews ALL

Housekeeping a change of towels every day would be appreciated as the was only one per guest and this did not dry for the following day shower.

Dear Rasma K., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank y. again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Customer review rating 0.5/5

Randy S. Families - Confirmed reviews ALL

Very poor service

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Christine Directrice

Poor customer service

Customer review rating 3.0/5

Susan Friends - Confirmed reviews ALL

I personally thought the room, while very compact, was clean and comfortable. Breakfast was a great value. My issue is how I was treated by the front desk upon checking out. One of the women in our group had entered her room on the previous evening to find blood on the door, wall, towel, couch etc.. The man on staff made her wait until 23:00 for cleaning and new towels. I brought it up the next morning with the manager and she was doubtful of my story. Luckily there were photos. There was no apology, no attempt to make sure that evening was comped - nothing. Horrible attitude.

Well located

Customer review rating 4.0/5

Linda Friends - Confirmed reviews ALL

I stayed at this hotel last year, so knew what to expect! It is quite basic but we'll located! Unfortunately I was more disappointed than last time

Dear LINDA T., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

Great location, fantastic staff!

Customer review rating 4.5/5

Tanya M. Friends - Confirmed reviews ALL

Loved this hotel! Clean and comfortable and super close to everything in town! The staff, particularly the front desk girl was super sweet and helpful. The bar was a nice treat right beside. Breakfast was fantastic. Only complaint was that it may have been a bit expensive considering no one else was there.

Dear TANYA M., We very much appreciate your comments regarding your stay at the ibis Épernay Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christine Directrice

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Other web-users rate our hotel

  • 417 reviews 9.1/10 Location
  • 502 reviews 5.9/10 Room
  • 428 reviews 8.6/10 Service
  • 8 reviews 2.6/10 WiFi
  • 316 reviews 8.8/10 Breakfast
  • 311 reviews 4.6/10 Comfort
  • 189 reviews 7.8/10 Cleanliness
  • 61 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.