ibis Épernay Centre-Ville 3 stars
Customer review rating (ALL Rating) 4.3/5 646 reviews
ALLSAFE approved hotel
Certified ALLSAFE by Bureau Veritas
Hotel in the downtown area 5 minutes from the Champagne houses.
24-hour bar and snack service
Web corner and free WIFI throughout the hotel
Renovated, air-conditioned hotel
19 rue Chocatelle, Place Bernard Stasi
51200 EPERNAY
France
PARIS ORLY At 140km / 87 miles
EPERNAY At 0km / 0 miles
GPS:49.042244, 3.952898
Check-in from - Check out up to
Enjoy a selection of drinks at the bar or in your room. You can also order snacks or nibbles 24/7. Can be enjoyed on-site or to take away in your room.
Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay
Customer review rating 2.0/5
Willem Couples - Confirmed reviews ALL
Hotel on itself is good. Situated on a good location and parking spots nearby. The rooms itself and the breakfast are basic. But in the end, that is also what you would expect. Staff is also friendly and speaks English. Unfortunately, our toilet was broken, so it kept flushing after using it. Because the hotel was fully booked there was no solution for this problem so we had a lot of noise coming out of our toilet and during the night this prevented us from a good night rest. Very uncomfortable. So for us, not worth the money, but I can imagine that a room with a normal toilet will meet the expectations of this Ibis Hotel
Dear WILGER D., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice
Customer review rating 2.5/5
Tony B. Friends - Confirmed reviews ALL
The check in was fraught with mistakes. One of the rooms given to us was already occupied, the other room the key didn't work after one night and the hotel failed to refund us for a cancelled room. However, the rooms were cleaned well and in good order.
Dear TONY B., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Do not hesitate to contact me directly about your voucher. Sincerely, Christine Directrice
Customer review rating 3.0/5
Anonymous Friends - Confirmed reviews ALL
The hotel was good location. Rooms were clean but very small. However The rooms were too hot and no air con.
Dear NATASHA D., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The air conditionned was on heater position, it changed on the 20th of april on cool position. Sorry about that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice
Customer review rating 0.5/5
H Solo - Confirmed reviews ALL
The rooms were described as having A/C. On arrival the room was very warm and the AC didn't work. On checking in with the receptionist they advised the A/C is not turned on yet, despite the rooms being advertised as having A/C.
Dear HUGO B., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The air condioned is in heat position until about mid-april and then pass on cool position. It change today, sorry for this inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice
Customer review rating 2.0/5
David W. Families - Confirmed reviews ALL
This hotel is chalk and cheese compared to the one we stayed at in Beaune which was excellent. The exterior and interior are dark and unwelcoming, and when we checked into our room the carpet was damp. We were offered towels to put on the floor as the staff explained it had been washed. The room was dark, and hot, And the bed for the children dipped in the middle. Whilst it is in a good location there is not much to recommend this one I’m afraid.
Dear DAVID W., Thank you for taking the time to tell us about your experience at the ibis Épernay Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christine Directrice
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