ibis Châlons-en-Champagne 3 stars

Customer review rating (ALL Rating) 4.0/5 521 reviews

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Description

Hotel extras

  • A 5-minute walk from downtown area

  • 35m2 seminar room

  • Restaurant open from 7-10.30pm

  • Co-working space

  • Private, free undercover car park

Our accommodation(s)

Hotel location

ibis Châlons-en-Champagne

ibis Châlons en Champagne, Complexe Agricole Mt Bernard, Route de Suippes D 977
51000 CHALONS EN CHAMPAGNE
France

GPS:48.981329, 4.382172

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IBIS KITCHEN

Every night, our restaurant offers simple and tasty cuisine in a calm and friendly setting. Enjoy our terrace when the weather is good!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  521 reviews

Customer review rating 2.5/5

Caroline G. Couples - Confirmed reviews ALL

The hotel claims to be newly renovated, but our bathroom had not been refreshed. The basin had marks all over it. The room was small, the bathroom poor quality, and it simply was not worth the money.

Customer review rating 3.0/5

Derek R. Couples - Confirmed reviews ALL

Restaurant, pizza's only available & they were burnt! Poor choice of alcoholic, wine / beer etc. & the service in the restaurant was also poor.

Customer review rating 4.0/5

Ian M. Couples - Confirmed reviews ALL

Lovely setting but obviously secluded.

Monsieur M., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Zineb MAHDI La réception

Customer review rating 5.0/5

Philip M. Friends - Confirmed reviews ALL

Staff very friendly and very helpful.

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Châlons-en-Champagne. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous espérons vous revoir prochainement. Bien cordialement Margot Boutteville La Reception

Customer review rating 2.0/5

Anthony G. Couples - Confirmed reviews ALL

The hotel is out of town so the restaurant was important, but it was closed and we weren’t advised beforehand. The room heating didn’t work and the temperature was 15C so we slept in our clothes. The receptionist was helpful and offered additional duvets and an offer to transfer to the centre of Châlons-en-Champagne but our vehicle was too large. The refurbishment was very good but the room comfort and facilities fell well below the expected standard. I expected a partial refund for the lower than advertised standard and lack of basic fundamentals (heating) but nothing was forthcoming.

Dear Mr G., Thank you for taking the time to tell us about your experience at the ibis Châlons-en-Champagne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola REMY Assistant Manager

Other web-users rate our hotel

  • 159 reviews 8.7/10 Location
  • 349 reviews 5.2/10 Room
  • 377 reviews 8.2/10 Service
  • 6 reviews 4/10 WiFi
  • 204 reviews 4.7/10 Food
  • 151 reviews 7.3/10 Breakfast
  • 145 reviews 5.7/10 Cleanliness
  • 74 reviews 2.3/10 Amenities

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