Thank you, Mr. P., for taking the time to share your experience with us. We sincerely apologize for the situation you encountered upon arrival. Being given a room that had not yet been cleaned, with used towels on the floor, is certainly not in line with our usual standards, and we fully understand your disappointment. We also regret that the second room we provided did not have air conditioning, especially during this period of particularly high temperatures. We are nevertheless pleased that you appreciated the welcome and helpfulness of our team. Please be assured that your comments have been taken into consideration, and we will reinforce our vigilance to prevent this kind of situation from happening again. We hope to have the pleasure of welcoming you again and providing you with a much more satisfactory experience. Rabia, Receptionist, Hôtel ibis Dijon Sud

Dear Mr. W., Thank you for taking the time to share your experience following your stay at ibis Dijon Sud. We are pleased to hear that you found your room **clean and comfortable**, and that the air conditioning was appreciated during the recent heatwave. We also appreciate your comments regarding the location of the hotel, which is indeed situated in a commercial and industrial area, while remaining conveniently close to the main roads and local amenities. We are sorry to hear about the **dog waste in the grassy areas of the car park**. We will remain particularly vigilant on this point to ensure that our outdoor areas remain clean and pleasant for all our guests. We also take note of your comment regarding the **Wi-Fi connection speed** and will share it with the relevant team. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you and your family again during a future stay in Dijon. Kind regards, Rabia Receptionniste ibis Dijon Sud

Bonjour M. G., « Prestations assurées » : c'est court... mais cela résume finalement assez bien notre mission ! 😊 Merci d'avoir souligné notre emplacement et d'avoir pris le temps de nous laisser votre avis. En revanche, votre remarque sur le manque d'effectif a retenu toute notre attention. Même lorsque l'hôtel est bien rempli, un client ne devrait jamais avoir l'impression que notre équipe court après le temps. Nous continuerons à nous organiser pour que disponibilité et qualité de service restent au rendez-vous, quelle que soit l'affluence. Nous espérons avoir le plaisir de vous accueillir lors d'un prochain passage à Dijon, avec cette fois-ci l'occasion de vous faire repartir avec une impression qui dépasse les « prestations assurées ». À bientôt, Ashley - Cheffe de brigade

Dear Mr. B., Thank you for sharing your experience with us following your stay at ibis Dijon Sud. We are delighted that our location was a convenient stop on your journey and that your arrival experience met your expectations. Our team is always happy to welcome travellers looking for a comfortable and practical place to rest. We have also taken note of your comments regarding the Wi-Fi connection, cleanliness and breakfast offering. Every detail matters when it comes to creating a pleasant stay, and your feedback helps us identify the areas where we can continue to improve. We hope that your next stop in Dijon will bring you back to us, and we would be pleased to welcome you again for an experience that better reflects our commitment to our guests. Kind regards, Ashley - Reception Supervisor

Dear Mr. T., Thank you so much for your wonderful 10/10 review. We are delighted to read that you enjoyed your stay with us and appreciated our hotel's location, cleanliness, and layout. It is especially rewarding to know that our team made such a positive impression on you. A special thank you for mentioning **Christine**. We will be sure to share your kind words with her, as she will be thrilled to know that her attentiveness contributed to making your stay so enjoyable. We truly appreciate your recommendation and your loyalty as an ALL Classic member. We look forward to welcoming you back to ibis Dijon Sud on your next trip. Kind regards, **Rabia** Receptionist ibis Dijon Sud

Dear Mr. B., Thank you very much for your wonderful feedback and for choosing to stay with us again at ibis Dijon Sud. We are delighted to know that you enjoyed another pleasant stopover with us and that you appreciated the comfort of your room, our dog-friendly atmosphere, and the value of your stay. It is especially rewarding to hear that you found our restaurant even better than during your previous visit. Your kind words mean a great deal to our team. We will also be sure to share your compliments with the restaurant team, especially the lady who served you. Although you did not catch her name, we are certain she will be delighted to know that her service made such a positive impression. Thank you as well for your observation regarding the air conditioning. We appreciate you bringing this to our attention and will remind our team to be more mindful of energy use when preparing rooms, as this is an important part of our commitment to sustainability. We look forward to welcoming you and your two dogs back on your next journey to the south of France. Kind regards, The ibis Dijon Sud Team

Dear Mr. N., Thank you very much for taking the time to share your feedback following your stay at ibis Dijon Sud. We are delighted to read that you enjoyed your stay and appreciated our convenient location. Your kind words about our team, and especially the receptionist who also looked after the restaurant and bar, mean a great deal to us. We will be sure to pass on your compliments to her. She will be delighted to know that her dedication, professionalism, and good humour made such a positive impression on your stay. Thank you also for your constructive comments regarding the breakfast. We sincerely apologize that the scrambled eggs were not replenished promptly and that gluten-free bread was not available. Your remarks have been shared with our team so that we can improve this aspect of our service. We hope to have the pleasure of welcoming you back to ibis Dijon Sud on your next journey. Kind regards, Reception Team ibis Dijon Sud

Dear Kevin, Thank you for taking the time to share your feedback following your stay at ibis Dijon Sud. We are pleased to hear that you appreciated our convenient location, as well as the warm welcome provided by our team. We are also glad that the cleanliness of the hotel and the overall service met your expectations. We sincerely regret that some aspects of your stay did not fully meet your expectations. We have taken note of your comments regarding the number of towels and pillows available in the room and will continue to ensure that our guests have everything they need for a comfortable stay. We are also sorry to hear about your dining experience. Your comments regarding the salmon dish and the profiteroles have been shared with our restaurant team so that we can review these points and improve the quality of our services. We hope to have the opportunity to welcome you again and provide you with an experience that better meets your expectations. Kind regards, Ashley - Reception Supervisor

Dear Mr. K., Thank you very much for taking the time to share your positive feedback following your stay with us. We are delighted to know that you had a very good experience and that you found communication easy and our facilities well suited to your needs. It is also wonderful to read that you appreciated the friendliness and professionalism of our entire team. Your kind words will be shared with them, as they will be pleased to know they contributed to making your stay enjoyable. We truly appreciate your recommendation and look forward to welcoming you back to ibis Dijon Sud on your next visit. Kind regards, Ashley - Reception Supervisor

Dear Mr. C., Thank you very much for taking the time to share your feedback following your stay at ibis Dijon Sud. We are delighted to read that you had a lovely experience and that you rated every aspect of your stay so highly. Your kind words about the comfort of your stay, our team, the cleanliness, breakfast, and overall value for money are truly appreciated. It was a pleasure to welcome you, and we are especially grateful for your recommendation and your loyalty as an ALL Silver member. We look forward to welcoming you back to ibis Dijon Sud on your next visit to the region. Kind regards, The Reception Team ibis Dijon Sud

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you appreciated our convenient location close to the motorway, making our hotel a practical stop during your journey, as well as the dining options available nearby. We sincerely apologize for the inconvenience you experienced upon arrival. Having to change rooms twice is certainly not the experience we aim to provide, and we understand how frustrating this must have been after a long drive. We also regret that the final room did not fully match your booking expectations. Thank you as well for your comments regarding the furniture and the number of towels provided. Your feedback is valuable and helps us identify areas where we can improve both our facilities and our service. We appreciate your understanding and hope to have the opportunity to welcome you again in the future under much better circumstances. Kind regards, Ashley - Reception Supervisor

Dear Mr H., Thank you very much for sharing your detailed feedback following your stay with us. We are delighted to read that our hotel provided a peaceful and comfortable stop on your journey from the Côte d’Azur. Your kind comments regarding the warm welcome, the cleanliness of the hotel, the comfort of your room, the efficient air conditioning, and the relaxing terrace are greatly appreciated. We are also pleased that you value our sustainability efforts and our ALL loyalty programme. Thank you as well for bringing to our attention your concern regarding the presence of dogs in the breakfast area. We understand your point of view and appreciate your feedback. While pets are welcome in our hotel under certain conditions, we will share your comments with our team to ensure that the comfort and well-being of all our guests remain a priority. We sincerely thank you for your recommendation and for your constructive remarks. We hope to have the pleasure of welcoming you again on your next journey through Burgundy. Kind regards, The Team at ibis Dijon Sud

Dear Mr. P., Thank you very much for taking the time to share your feedback following your stay at the ibis Dijon Sud. We are pleased to read that you appreciated our convenient location, the cleanliness of the hotel, and the overall quality of your stay. Your positive comments regarding the ease of booking, as well as your satisfaction with the check-in, accommodation, breakfast selection, and overall value for money, are truly appreciated. At the same time, we take good note of your remark regarding the restaurant service being rather slow. Please accept our apologies for this inconvenience. Your feedback has been shared with our restaurant and management teams, as we are continuously working on improving service flow and efficiency, especially during busy periods. We are also grateful for your balanced evaluation and your recommendation score, which encourages us to keep improving while maintaining the strengths you highlighted. We sincerely hope to have the pleasure of welcoming you again in the future and offering you an even smoother and more enjoyable experience. Kind regards, Ashley - Reception Supervisor

Dear Mr. L., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to hear that you enjoyed your stay, particularly the comfort of the hotel, our restaurant, and the convenience of our parking facilities and lift. Your kind words about our reception team and restaurant staff mean a great deal to us. We are especially pleased that our reception team was able to assist you in finding the services you required. Providing attentive and helpful service is at the heart of what we do. We will be sure to share your compliments with the reception staff and the young lady working in the restaurant that evening. Thank you again for your recommendation and for your loyalty as an ALL member. We look forward to welcoming you back to ibis Dijon Sud in the future. Kind regards, The Team at ibis Dijon Sud

Cher Colin, Merci beaucoup pour votre excellente note et pour votre commentaire. Nous sommes ravis d'apprendre que vous avez apprécié le calme et le confort de votre séjour, ainsi que l'accueil de notre équipe. Votre satisfaction concernant la chambre, le petit-déjeuner et nos équipements, notamment la borne de recharge pour véhicules électriques, nous fait très plaisir. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d'un prochain passage dans la région. Bien cordialement, L'équipe de l'ibis Dijon Sud

Dear Ian, Thank you very much for taking the time to share your experience following your stay at our hotel. We are delighted to read that you enjoyed your stopover with us on your journey south and that our convenient location near the autoroute, the comfort and cleanliness of the hotel, as well as the breakfast buffet and overall value, all contributed to a pleasant stay. Your kind words regarding our team mean a great deal to us, and we will be especially pleased to share your compliments with Christine, who will certainly appreciate your recognition. We are also grateful for your positive comments about our environmental efforts and your support for sustainable initiatives. It would be a pleasure to welcome you again during your next trip through the region. Kind regards, Clément - Ibis Dijon Sud

Dear Ian G., Thank you very much for taking the time to share such a detailed and positive review following your stay at ibis Dijon Sud. We are truly pleased to read that you enjoyed our very convenient location and found the hotel easy to locate. It is also great to know that you appreciated the comfort and overall standard of the ibis brand, as well as the friendly and attentive service provided by our team throughout your stay. We are especially glad that you highlighted the quality of our breakfast, which is an important part of the guest experience for us. Your positive feedback regarding the ease of booking via the Accor ALL app and the well-designed website is also very much appreciated. We have carefully noted your high ratings for check-in, check-out, cleanliness, room comfort, and overall stay experience. It is always rewarding for our team to receive recognition for these essential aspects of hospitality. We also take good note of your constructive feedback regarding Wi-Fi, breakfast selection, value for money, and our sustainability efforts. These points are important to us and will be shared with the relevant teams in order to continue improving our services and guest experience. Finally, we sincerely thank you for your loyalty as an ALL Accor Classic member and for recommending our hotel so highly to others. It would be a pleasure to welcome you back again in the future for another comfortable and enjoyable stay. Kind regards, Ashley - Reception Supervisor

Dear Mr F., Thank you for taking the time to share your detailed feedback following your stay at ibis Dijon Sud. We are pleased to read that your experience met your expectations and that you found your stay satisfactory overall. Your positive ratings across the different aspects of your visit, including cleanliness, comfort, our team, and the breakfast, are greatly appreciated and encouraging for all of us. We are also grateful for your loyalty as a member of the ALL Accor programme. Your feedback regarding recognition and our environmental initiatives is noted, and it helps us continue to improve these important areas. It is a pleasure to know that you would consider recommending our hotel and our loyalty programme, and we truly hope to have the opportunity to welcome you again in the future. Kind regards, The ibis Dijon Sud Team