Mama Shelter Dijon 4 stars

Customer review rating (ALL Rating) 4.6/5 1,715 reviews

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Description

Hotel extras

  • From the restaurant, you'll be able to access the terrace veranda and leafy patio

  • Enjoy breathtaking views of Saint-Bénigne cathedral and the Square des Bénédictins.

  • 5-star bedding, TV with free movies, and eco-friendly products.

  • CinéMama

  • Karaoke booths

Our accommodation(s)

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Hotel location

Mama Shelter Dijon

8 Rue du Docteur Maret
21000 DIJON
France

GPS:47.322315, 5.034377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

MAMA RESTAURANT DIJON

You will find delicious, regional cuisine in the ground-floor restaurant-along with Toile de Jouy-patterned decor. Experience Dijon's charm à la Mama.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,715 reviews

Customer review rating 4.0/5

Harriet S. J. Couples - Confirmed reviews ALL

Really lovely hotel, just a bit flakey on some things. We had booked parking, but for some reason they couldn’t find our booking so we had to wait for minutes at the gate. Breakfast also was slow and by the time it arrived the coffee was cold. It’s a very nice hotel, just need to be slightly more efficient.

Hello Harriet, Thank you so much for your detailed feedback! We are delighted to know that you enjoyed the hotel, our unique atmosphere, and the kindness of our staff. It truly means a lot to us. We are, however, very sorry for the inconvenience you experienced regarding the parking access and the breakfast service. This is not the level of efficiency we aim to provide, and your comments have been shared with our teams so we can improve these points. Please note that our Front Desk is open 24/7, and we are always here to assist you whenever needed. We will gladly find solutions to make your stay as comfortable as possible. We truly appreciate both your kind words and your constructive feedback it helps us grow and improve every day. We hope to welcome you back very soon for an even smoother experience. MAMA loves you ♥ Prescilla / Front Desk

Customer review rating 4.5/5

Martin W. Solo - Confirmed reviews ALL

Nice spacious room, centrally located amd still quiet and still among the best breakfast in the business. Just spoilt by a very stingy complimentary drink which for mama shelter Dijon is a warm soda in the room. Even the ibis offers wine or beer and other mama shelters even offered a cocktail. Bizarre decision by management which spoils the otherwise great experience. How tight does the business have to be to not offer glass of wine or beer?

Hello Martin, Thank you very much for taking the time to share your feedback 😊 We are delighted to read that you enjoyed your stay, and especially our breakfast, which is indeed an important part of the Mama Shelter experience. We are, however, sorry to hear that the complimentary drink did not fully meet your expectations. We would like to clarify that in all Mama Shelter properties, welcome drinks are placed directly in the room upon arrival. That said, we have shared your remarks with our management team for review. Your comments are very valuable to us as they help us continuously improve the guest experience. We sincerely hope to have the pleasure of welcoming you back to Mama Shelter Dijon for an even better stay. Ambre - Réceptionniste

Customer review rating 3.5/5

Maria K. Families - Confirmed reviews ALL

The hotel is well located and very nicely decorated. However, we arrived on a Saturday night with two kids and the hotel was very noisy because of the restaurant. It was impossible to have dinner as the music was very loud and the kids couldn’t get it. We stayed around 40 minutes at the restaurant and went back to the room - not being satisfied by the dinner. In the room there was no kettle to have a tea and I had to queue at the bar to grab a tea and bring it in the room. Additionally, no slippers were available in the room and the space was very limited.

Hello Maria, Thank you for sharing your feedback. We’re glad you appreciated the location and the decoration — that means a lot to us. We understand that the atmosphere on a Saturday night may have felt too lively, especially with two children. Our restaurant does have a vibrant ambiance on weekends, but we’re sorry if this impacted your dinner experience and overall comfort. We also take note of your comments regarding the in-room amenities and space. Your feedback has been shared with the relevant departments so we can continue to improve the guest experience. Please know that our team remains available 24/7, and we would be happy to assist with any requests during a future stay to make it more comfortable for you and your family. We hope to have the opportunity to welcome you again and provide an experience better suited to your expectations. Solenn - Superviseur Front Desk

Customer review rating 4.5/5

Stephanie H. Solo - Confirmed reviews ALL

Just wanted to highlight that i have asked per mail to benefit the early check-in and i have booked for a parking place and i received confirmation per mail for the parking place; and for the room, it's depend on availability. When i came, the desk told that they are not aware about these two requests. I'm wondering the reason why, since they acknowledged it per mail before I'm coming. Communication and traceability to be optimized in this hotel.

Hello Stephanie, Thank you so much for this wonderful grade ✨ and for taking the time to give us feedback about your check-in. I'm sorry about the confusion regarding your parking reservation and early check-in. I will make sure to improve regarding these matters and I'm glad it did'nt affect the rest of your stay. We're looking forward to seeing you again soon in Dijon, Mama Loves You 💕 Emilie, receptionist

Customer review rating 5.0/5

Mathieu H. Couples - Confirmed reviews ALL

Design, Food & Fun

Hello Mathieu, Un grand merci pour ce super retour ! ❤️ Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et ésperons avoir la chance de vous revoir très vite au Mama Shelter Dijon. Un grand merci pour Lou également. 😊 MAMA ❤️ MATHIEU

Other web-users rate our hotel

  • 898 reviews 9.3/10 Location
  • 1,139 reviews 7/10 Room
  • 1,275 reviews 8.3/10 Service
  • 6 reviews 5.6/10 WiFi
  • 875 reviews 9.5/10 Vibe
  • 717 reviews 7.1/10 Food
  • 552 reviews 9.1/10 Breakfast
  • 518 reviews 7.2/10 Comfort

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