Hello David, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA David ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Samer, Thank you for your feedback. We are sorry to hear that the air conditioning did not meet your expectations during your stay. As soon as the issue was reported, our team offered you another room in an attempt to find a suitable solution. We regret that this change did not improve your comfort. Please note that our reception team is available 24/7 and is always happy to assist our guests throughout their stay. We encourage guests to contact us at any time so that we can do our best to resolve any issue as quickly as possible. We hope to have the opportunity to welcome you back to Mama Shelter Dijon in the future. Solenn - Front Desk

Hello Tigran, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. Thank you for your lovely compliments ! See you soon at MAMA Tigran ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Lizbeth, What a pleasure to read your review! 🥰 Thank you so much for taking the time to share your experience at Mama Dijon 🦉 We're delighted to hear that you appreciated the helpfulness and kindness of our team, and that we were able to answer your questions and assist you whenever you needed us. ❤️ Your kind words are a wonderful reward for the whole Mama Team and encourage us to keep providing the warm and attentive service our guests deserve. We hope to welcome you back very soon to Mama Dijon for another stay full of good vibes! ✨ MAMA LOVES YOU ♥️ Prescilla / Front Desk

Hello Sandra 😊 Thank you very much for this lovely feedback. We're delighted that you had such a great time at MAMA and enjoyed the atmosphere. We look forward to welcoming you back to Dijon for another stay. MAMA LOVES YOU ♥️ François - Night Audit

Hello Sue,  Thank you for your amazing feedback ! We are thrilled to know that you enjoyed your night, our unique atmosphere, and the enthusiasm of our staff. Your satisfaction is our utmost priority and what drives us to be better everyday. See you soon for your next unforgettable stay at MAMA Dijon Sue ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Philippe, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA Philippe ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Bridget, Thank you for taking the time to share your experience with us. I’m pleased to hear that the welcome you received at reception and the room met your expectations. I’m also sorry that your evening in our restaurant did not reflect the level of hospitality we aim to provide 🥺 In particular, I sincerely regret that your mobility needs were not taken into consideration immediately. You should never have been put in a situation where you had to remain standing while waiting for a suitable place to sit. Regardless of how busy the restaurant may be, we should have found a comfortable solution for you without hesitation. I’m also sorry that the way the situation was handled left you feeling poorly treated. This is certainly not the experience we want our guests to have, and I will personally discuss this with the team so that we can learn from what happened and ensure greater attentiveness in similar situations. Thank you as well for acknowledging the positive aspects of your stay and the kindness of our bar team. We truly hope to have the opportunity to welcome you back and provide you with the experience you should have had from the beginning ❤️ Floriane, Assistant F&B Manager

Hello Anne,  Thank you for your amazing feedback ! We are thrilled to know that you enjoyed your night, our unique atmosphere, and the enthusiasm of our staff. Your satisfaction is our utmost priority and what drives us to be better everyday. See you soon for your next unforgettable stay at MAMA Dijon Anne ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Luna, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA Luna✨ MAMA loves you ♥  Ilona réceptionniste

Hello Mrs H.,  Thank you so much for your amazing feedback ! 🤩 We are thrilled we were able to share our good vibes with you. Our main focus is offering the best quality of service to our guests, and when we succeed, it brings a huge smile to our face 😊 See you soon at MAMA Mrs H. ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Martyn,  Our entire team thanks you for your feedback regarding your stay at MAMA Dijon 🦉 It’s a pleasure reading it and we are delighted that your stay left you with a positive impression 🥰 That being said, we are sorry to learn that your stay wasn’t entirely what you expected… Rest assured that we take your criticism to heart. We will do everything we can to make sure your next visit at MAMA is perfect. We look forward to seeing you again MAMA loves you ♥  Salomé - Réceptionniste

Hello Jane, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA✨ MAMA loves you ♥  Ambre - Front Office

Hello Thomas, Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that the HVAC system did not meet your expectations during your stay. Please accept our apologies for the inconvenience. Regarding your room category, we would like to clarify that your reservation was made for a Medium Mama Double room. Upon your arrival, we were pleased to offer you a complimentary upgrade to a Large Mama Double, which is a higher room category than the one originally booked. We are therefore sorry if there was any misunderstanding regarding your reservation. We truly appreciate your comments, as they help us improve the experience we provide to our guests. We hope to have the pleasure of welcoming you again for a more enjoyable stay. MAMA ❤️ YOU Clémence, Front Desk Supervisor

Hello Richard, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA ✨ MAMA loves you ♥  Ambre - Réceptionniste

Hello Roby 😎! MAMA says THANK YOU for your feedback following your stay! Our team is delighted to have shared all of our good vibes with you 🤩. At MAMA, we strive to provide the very best service to our guests, and when we succeed, it puts big smiles on our TEAM’s faces 😁 (just like the ones that welcomed you when you arrived 🙃). We can't wait to welcome you back to MAMA ✨… MAMA LOVES YOU Marie-Sophie Receptionnist

Hello Murray,  Thank you so much for your amazing feedback ! 🤩 We are thrilled we were able to share our good vibes with you. Our main focus is offering the best quality of service to our guests, and when we succeed, it brings a huge smile to our face 😊 See you soon at MAMA Murray ✨ MAMA loves you ♥  Salomé, réceptionniste

Hello Reto😊 Thank you very much for taking the time to share your experience 🦉 We’re delighted to know that you had such a pleasant stay with us and that your time in Dijon was an enjoyable one ✨ Thank you for your kind words and your trust. We hope to have the pleasure of welcoming you back to MAMA very soon! MAMA LOVES YOU ♥️ François - Night Audit

Hello Cornelia, Thank you for your amazing feedback ! We are thrilled to know that you enjoyed your night, our unique atmosphere, and the enthusiasm of our staff. Your satisfaction is our utmost priority and what drives us to be better everyday. See you soon for your next unforgettable stay at MAMA Dijon Cornelia✨ MAMA loves you ♥  Marianne, Réceptionniste