Hello James 🤗, Thank you for taking the time to share your feedback following your stay at MAMA Dijon 🦉 We are glad that you found your room comfortable overall. However, we sincerely apologize for the inconvenience caused by the bathroom lights and the shower attachment, which allowed water to spill over the side of the bath. We are pleased that our Reception team was able to resolve the lighting issue promptly, but we understand that these inconveniences affected your experience. Your feedback is very important to us, and we will share your comments with our team to help us improve the quality of our services. We hope to have the pleasure of welcoming you back to MAMA Dijon for an even more enjoyable stay! ✨ MAMA LOVES YOU ♥️ Prescilla – Front Desk

Hello Christine, What a pleasure to read your review! 🥰 Thank you so much for taking the time to share your experience at Mama Dijon 🦉 We're delighted that you enjoyed our great location, the warm welcome from our lovely team and our wonderful breakfast with its wide variety of options! 🥐✨❤️ Your kind words mean a lot to the whole Mama Team, and we hope to have the pleasure of welcoming you back very soon for another stay full of good vibes! 😊 MAMA LOVES YOU ♥️ Prescilla / Front Desk

Hello Paul,  Our entire team thanks you for your feedback following your stay at MAMA Dijon 🦉 We are happy to know your stay left you with great memories 🥰 We thrive on giving the best possible service to our guests. Your feedback is very important to us and we will share it with our staff to reflect on it and take the necessary steps to increase our quality of service. We look forward to seeing you again. MAMA loves you ♥  Lisa, receptionist

Hello Marnick, What a pleasure to read your review! 🥰 Thank you so much for taking the time to share your experience at Mama Dijon 🦉 We're delighted that you enjoyed our convenient location, the cleanliness of the hotel, and your fun and comfortable room. ❤️ We're also very happy to hear that you appreciated our varied breakfast and the warm, friendly and helpful welcome from our team! 🥐✨ Your kind words mean a lot to the whole Mama Team. We hope to have the pleasure of welcoming you back very soon for another stay full of good vibes! 😊 MAMA LOVES YOU ♥️ Prescilla / Front Desk

Hello Yves, Thank you so much for your wonderful rating! 🥰 It was a real pleasure to welcome you at MAMA, and we're delighted you enjoyed our location during your Dijon getaway 🦉 At Mama Dijon, you're always at home ♥️ See you very soon, MAMA LOVES YOU ♥️ Marianne, Front Desk

Hello A., Thank you very much for taking the time to share your feedback with us. 😊 We are delighted to hear that you enjoyed your stay. It is also a pleasure to know that our team was accommodating and contributed to making your stay enjoyable. We hope to have the pleasure of welcoming you back to Mama Shelter Dijon very soon! Mama ❤️ You Clémence, Front Desk Supervisor

Hello Catherine, Thank you very much for taking the time to share your feedback following your stay at Mama Dijon 🦉 We're delighted to hear that everything was perfect overall and that you enjoyed your stay with us. ❤️ We are, however, truly sorry to hear about the incident in our car park and the damage to your car. We completely understand how frustrating this must have been. Your feedback regarding the entrance and the visibility of the poles is very valuable and will be shared with our team. We hope to have the pleasure of welcoming you back to Mama Dijon for a smoother stay next time. 😊 MAMA LOVES YOU ♥️ Prescilla / Front Desk

Hello Jad, Thank you for taking the time to share your experience with us. We are genuinely sorry that your stay did not meet your expectations. What you describe regarding the welcome, your experience at the bar, and your room is not in line with the experience we aim to provide our guests 😔 We would particularly like to reassure you on one point: hygiene is a top priority for our teams, and we follow strict procedures and standards every day, both in the kitchen and at the bar. The practices you mention are not in line with the standards we expect from our teams, and we will therefore review these points with them to ensure that our procedures are consistently followed. We also regret that the location and environment of your room made your stay less enjoyable. We completely understand your disappointment, especially if the room did not match what you had expected from the photos and information on our website. Your feedback is important to us and helps us remain attentive to these aspects. We sincerely hope we will have the opportunity to welcome you back and provide you with an experience that better reflects what we strive to offer at Mama Shelter ❤️ Kind regards, Floriane, Assistant F&B Manager

Hello J.,  Thank you for your amazing feedback ! We are thrilled to know that you enjoyed your night, our unique atmosphere, and the enthusiasm of our staff. Your satisfaction is our utmost priority and what drives us to be better everyday. See you soon for your next unforgettable stay at MAMA Dijon J. ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Peter, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your room, bed and shower. 😊 We are however sorry about the disturbance caused by the bingo. We completely understand your disappointment, especially after such a long journey from Provence and as you had planned to enjoy dinner at our restaurant. Your comment has been duly taken into account. We hope to have the pleasure of welcoming you back and providing you with a more enjoyable experience. See you soon at Mama Shelter Dijon ❤️ MAMA LOVES YOU ♥️ Prescilla / Front Desk

Hello Alex,  Thank you so much for taking the time out of your day to give us this excellent feedback ! 🥰  It has been a pleasure to welcome you at our MAMA and we hope you had an amazing experience with us in Dijon 🦉  Never forget that MAMA is your home and will always welcome you back ♥   See you soon !  Mama loves you ♥  Ambre - Réceptionniste

Hello Marc, Thank you very much for taking the time to share your feedback following your stay at Mama Dijon 🦉 We're delighted to hear that you enjoyed the quality of our towels! 🥰 We are, however, sincerely sorry to hear that the shower did not meet your expectations. We understand how important a comfortable and pleasant bathroom experience is during a stay. Your feedback is very valuable and will be shared with our team. Our Front Desk is available 24/7, so please don't hesitate to let us know during your stay if you experience any issue. We'll always do our best to find a solution. 😊 We hope to have the pleasure of welcoming you back for a better Mama experience! MAMA LOVES YOU ♥️ Prescilla / Front Desk

Hello David, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA✨ MAMA loves you ♥  Ambre - Réceptionniste

Hello Eduard, Thank you so much for this lovely review! We’re thrilled to hear that you enjoyed your stay and the team 😊 We hope to welcome you back for another fun stay in Dijon very soon! Clémence, Front Desk Supervisor

Hello David, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. See you soon at MAMA David ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Samer, Thank you for your feedback. We are sorry to hear that the air conditioning did not meet your expectations during your stay. As soon as the issue was reported, our team offered you another room in an attempt to find a suitable solution. We regret that this change did not improve your comfort. Please note that our reception team is available 24/7 and is always happy to assist our guests throughout their stay. We encourage guests to contact us at any time so that we can do our best to resolve any issue as quickly as possible. We hope to have the opportunity to welcome you back to Mama Shelter Dijon in the future. Solenn - Front Desk

Hello Tigran, It was a pleasure to read your comment ! Thank you so much for sharing your positive experience at MAMA Dijon 🦉 We are delighted to know that you enjoyed your stay, as well as our team and our unique atmosphere. Our goal is to give you the authentic MAMA experience, and we love to know when our guests have had a perfect stay here with us. Thank you for your lovely compliments ! See you soon at MAMA Tigran ✨ MAMA loves you ♥  Salomé - Réceptionniste

Hello Lizbeth, What a pleasure to read your review! 🥰 Thank you so much for taking the time to share your experience at Mama Dijon 🦉 We're delighted to hear that you appreciated the helpfulness and kindness of our team, and that we were able to answer your questions and assist you whenever you needed us. ❤️ Your kind words are a wonderful reward for the whole Mama Team and encourage us to keep providing the warm and attentive service our guests deserve. We hope to welcome you back very soon to Mama Dijon for another stay full of good vibes! ✨ MAMA LOVES YOU ♥️ Prescilla / Front Desk

Hello Sandra 😊 Thank you very much for this lovely feedback. We're delighted that you had such a great time at MAMA and enjoyed the atmosphere. We look forward to welcoming you back to Dijon for another stay. MAMA LOVES YOU ♥️ François - Night Audit