Grand Hotel La Cloche Dijon - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 2,099 reviews

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Grand Hotel La Cloche Dijon - MGallery Collection - Image 1
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14 place Darcy, 21000 Dijon, France

Description

Hotel extras

  • Exceptional 5 star downtown hotel classified as an historical monument

  • Restaurant Les Jardins by La Cloche

  • Works from Dijon's Museum of Fine Arts and sculptures by Richard Orlinski

  • Biologique Recherche and Vinésime treatments at Spa by La Cloche

  • Green Key certificate

Our accommodation(s)

Hotel location

Grand Hotel La Cloche Dijon - MGallery Collection

14 place Darcy
21000 Dijon
France

GPS:47.323996, 5.033927

Telephone
Fax +33 3 80 30 04 15

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES JARDINS BY LA CLOCHE

The completely redesigned Les Jardins by La Cloche restaurant offers modern cuisine pairing food and wine. The kitchen team offers a gastronomic menu that evolves with the seasons, promoting local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,099 reviews

Customer review rating 5.0/5

Maria Z. Families - Confirmed reviews ALL

A great hotel at a central location overlooking a park

Dear Maria Z., Thank you for taking the time to share your positive experience at Grand Hotel La Cloche. We are delighted to hear that you appreciated our central location and the beautiful views of the park. It is always our goal to provide our guests with an enjoyable stay, and your kind words affirm our efforts. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Customer review rating 4.5/5

Arturas B. Couples - Confirmed reviews ALL

Thank you for accommodating us for the booked-out Sunday brunch. It was delicious! Regrettably we had to contact ALL Limitless PA service to get a table instead of just asking a courtesy at the front desk, who turned us down in 2 seconds: “nous sommes complets. Désolé !”

Dear Arturas B., We are delighted to read that you enjoyed our Sunday brunch and that the experience ultimately met your expectations. However, we are truly sorry for the way your initial request was handled at the front desk. We fully understand your disappointment,. Even when availability is limited, your request should have been treated with greater attention and consideration. Your comments have been shared with our reception team as a reminder of the importance of listening carefully and offering a more personalized approach to our guests. We nevertheless hope to have the pleasure of welcoming you again soon for an experience fully in line with your expectations. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Customer review rating 3.0/5

Joao R. Couples - Confirmed reviews ALL

Room not as proper as expected. Dust over doors Towels with humidity smell. Bath Robes to used and old

Dear Mr. R., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our hotel's location. However, I sincerely apologize for the cleanliness issues you encountered, including the dust and the condition of the towels and bathrobes. Your comments are invaluable, and we will ensure they are addressed with our housekeeping team to enhance our guests' experience. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Customer review rating 3.5/5

Michelle N. Couples - Confirmed reviews ALL

I was disappointed with this experience as an Accor Gold member. I arrived on my birthday (which was known because my husband ordered a bottle of champagne for the room on arrival) and I realize that upgrades are not guaranteed but it seemed to be an imposition when I asked. So, no upgrade. The bed in the assigned room seemed small and when we inquired with the front desk we were basically told our understanding of a king size bed was misplaced. The room didn’t have any place to properly store luggage but when my husband asked for a rack, the request was received kindly and fulfilled. I wish I could remember that individual’s name because he was pragmatic and helpful unlike his other colleagues. The deep soaking tub is great but difficult to get in and out of without grab bars especially when there’s no shower curtain and water gets all over the marble floor. The heated towel rack was not functional and on our last day, there were hundreds of flies within and around our windows. Not sure what happened and we wanted to mention it on checkout but got derailed because there was a billing issue that took a lot of discussion to resolve. We enjoyed the small fitness room and were glad that we didn’t have to fight other guests for equipment. The provided water and towels were welcome. We also enjoyed the complimentary pool area experience. Very nice. I guess I was expecting more in terms of hospitality especially since we had such a warm welcome at the Novotel Gare de Lyon a night prior.

Dear Michelle N., Thank you for taking the time to share your experience with us. I appreciate your feedback, as it allows us to better understand our guests' expectations and experiences. I am truly sorry to hear that your visit did not meet your expectations, especially as an Accor Gold member celebrating a special occasion. I acknowledge your disappointment regarding the room upgrade. While we strive to accommodate our loyal members, upgrades are indeed subject to availability, and I apologize if this was not clearly communicated during your stay. I will ensure that our team is reminded of the importance of providing a welcoming atmosphere, particularly for our valued members. I also regret that the bed size did not meet your expectations. We do our best to provide accurate descriptions, and I will work with our team to ensure that our standards are consistently upheld. Additionally, I appreciate your positive mention of the staff member who assisted you with the luggage rack. I will make sure to recognize their efforts as examples of the service we aim to provide. I understand your concerns regarding the deep soaking tub and the issues with the towel rack. Your feedback will be valuable as we evaluate the functionality of our amenities. Regarding the presence of flies, I am very sorry for the inconvenience this caused during your stay, and I assure you that we will investigate this matter thoroughly. I am glad to hear that you enjoyed the fitness room and the pool area as well. Thank you once again for your insights, and I hope you will consider giving us another opportunity in the future. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Customer review rating 5.0/5

Michael P. Couples - Confirmed reviews ALL

Everything was absolutely great, the service, rooms, food, public spaces, and ambiance.

Dear Michael P., Thank you for your wonderful feedback regarding your recent stay at Grand Hotel La Cloche. It is gratifying to hear that you found our service, rooms, food, public spaces, and ambiance to your satisfaction. We strive to provide an exceptional experience for all our guests, and your kind words motivate our team to continue delivering the highest standards. Sincerely, David Vincent Directeur Adjoint – Operations Manager Grand Hôtel La Cloche 14 Place Darcy 21000 Dijon - France Tel: +33 3 80 30 12 32 Mail: h1…

Other web-users rate our hotel

  • 612 reviews 9.5/10 Location
  • 894 reviews 7.2/10 Room
  • 1,106 reviews 8.4/10 Service
  • 417 reviews 9.1/10 Breakfast
  • 344 reviews 6.8/10 Food
  • 307 reviews 8.3/10 Vibe
  • 262 reviews 7.4/10 Amenities
  • 190 reviews 5.2/10 Cleanliness

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