Grand Hotel La Cloche Dijon-MGallery 5 stars

The Mgallery Grand Hotel La Cloche & Spa is a really nice place to stay. We stayed there for 2 nights. We were welcomed by a professional receptionist. We booked for a Superior room which is nice decorated and modern. Our room had a nice balcony with a beautiful view of place Darcy and its garden which is still very quiet because of the double window. The nice room and the bathroom were very clean. It is well arranged modern and classy. The only negative point is that some furnitures were a little damaged by time wear. The breakfast is complete and tasty. Waiters are very effective and smiling. We had a diner at the hotel’s restaurant which here again, is a nice place. The value for money is pretty good as the food was very tasty. The staff was also very effective and welcoming. We enjoyed the modern and trendy bar of the hotel which propose a large choice of food and drinks. The 3 persons of the staff who where working on Saturday night (October 17th) were very professional, smiling, friendly and offers real 5-star service. Thanks to them, sorry I didn’t get their names. Also, we booked for free for 45 minutes at the hotel spa which contains a countercurrent swimming pool, a multisensory experience shower and a sauna which are enjoyable. It is a very nice place because of the the old stone vaults. Unfortunately, we haven’t been told when we booked for it, that the reservation of the spa didn’t mean we would be on our own in it. So we were a bit disappointed when someone else came into the sauna with us as it’s a small area (where you don’t wear a mask and can’t have social distancing for covid) and as we were expected to be completely alone there for 45 minutes. We had a massage which was very well done and pleasant. A truly relaxing moment, thanks to the two ladies who were very welcoming, smiling, professional. During our stayover, the room was perfectly and fastly done so thanks to the maids. Finally we would say that the Grand Hotel La Cloche is a very nice place to stay, ideally located in the center of Dijon, welcoming and classy where everyone is always ready to help. It was a nice getaway.

We stayed because we had a pleasant memory of our last visit to the hotel. The room was comfortable although the bath shower/design was a little odd, with much water going on to the floor. The staff were impeccable in their attitude and helpfulness, especially with the Covid restrictions in force. What was very disappointing was that because of a function the dining facilities were unavailable and it was impossible for residents to get an evening meal, with only limited options available at the bar. This could have been mentioned when I booked the room so that I could plan some alternatives, but it was not and of course it was impossible to make other arrangements outside of the hotel on the night at such short notice.

Really good. Measures taken made feel safe without losing the feel of the hotel.

The entrance and the room are good. The dinner was not good; you don't get value for money. Thinking that the name of La Cloche is enough for your quests is not enough any more; you have to deliver quality and forget the arrogant attitude. During breakfast the personnel was with 4 of them talking in the middle and forgot all the rules; i could not pass with my plate and had to wait until they had stopped talking. On the buffet everyone had to take the same spoon for the scrumbled eggs and that's not safe. In other 5 star hotels you tell at the buffet what you like and they put it on the plate. I did not feel safe and comfortable.

Welcome, staff and amenities are great. Covid situation meant breakfast items were limited, imocating more those following a vegan diet. This is why I'm giving it a 7. Otherwise it's all good and would come back again.

I usually stay for a night on my way to or from the south of france. Well located and a very nice ambiance with gardens, recently renovated rooms and excellent restaurants within the hotel and nearby. Staff are attentive and pleasant

The hotel looks nice from the outside, reception is fine and the garden comfortable to sit and relax. The personnel is friendly and breakfast was fine. However, we rented a Deluxe Room at a rate well above EUR 300 / night and from a 5-Star Hotel I expect another standard as the one offered. The rooms do not look anything like in the pictures online and are well „worn“ and very outdated to say the least. Damaged things are not acceptable on this level and the rooms should structurally be maintained much better. The thick carpeting does increase the discomfort - who knows what is living in there! So please, Accor Hotels, invest some money and bring your rooms in the Grand Hotel in Dijon up to 5-Star standard. Besides that - beautiful city, great food and wine!

Stayed one night and despite the hotel not being full was given the worst possible room - 302. Not a 5 star quality room - absolutely tiny with only one chair/seat so really only suitable for one but sold as a double. Worse, the housekeeping was poor. The rest of the hotel is pleasant so in an adequate, well cleaned room, it would have been a nice place tp stay.

most certainly should not be a 5 star hotel

We really enjoyed the room. Comfortable and modern, organised with care. Breakfast was pleasant in the garden but the service was average We were surprised to find it a buffet during the current time.

A very good and charming hotel. It has all what is needed and the Grandeur of a Grand Hotel. We found a very accommodating and flexible team and were pleased with room service and bar. We would always come back. Thank you all for a great stay.

The location of this hotel couldn't be better, whilst its garage was useful as we were on a touring holiday in the car. The hotel is smart and comfortable but rather expensive. The only complaint is about the bathroom which has a strange design - the shower is over the bath which is quite difficult to get into if you are not tall, and does not provide an overhead shower, only hand held. Ultra modern and beautiful but not very functional. There was some difficulty getting sufficient hot water for a shower in the morning, which is not what you expect at this quality and price of hotel.

The hotel was located near from the train station. And we loved attractive small garden in the hotel. But, most of all, the staffs are very kind. I was very touched who remembed my words. Special thank to Mr. Najib who helped my little son who had a cold.

- day reception was terrible, night shift was good Was not the fault of the staff but because they are with to few people so they could not handle the check in of so Many people - also just 1 person for the bags AND to park your car - got an upgrade for my room but that also was below the 5 star Standard!! - price / quality not fit to be a 5 star hotel - the only good thing were the waiters in the bar! They are friendly and good! This is a management issue not a staff one!

From the entrance to the room, everything seems to be very French.We did not use the much of the facilities,but locathon and breakfast were very good.One minor negative comment is that I did not like the steep stairs at the entrance,which was hard for old man with heavy luggages.