Grand Hotel La Cloche Dijon-MGallery 5 stars

The entrance and the room are good. The dinner was not good; you don't get value for money. Thinking that the name of La Cloche is enough for your quests is not enough any more; you have to deliver quality and forget the arrogant attitude. During breakfast the personnel was with 4 of them talking in the middle and forgot all the rules; i could not pass with my plate and had to wait until they had stopped talking. On the buffet everyone had to take the same spoon for the scrumbled eggs and that's not safe. In other 5 star hotels you tell at the buffet what you like and they put it on the plate. I did not feel safe and comfortable.

Welcome, staff and amenities are great. Covid situation meant breakfast items were limited, imocating more those following a vegan diet. This is why I'm giving it a 7. Otherwise it's all good and would come back again.

I usually stay for a night on my way to or from the south of france. Well located and a very nice ambiance with gardens, recently renovated rooms and excellent restaurants within the hotel and nearby. Staff are attentive and pleasant

The hotel looks nice from the outside, reception is fine and the garden comfortable to sit and relax. The personnel is friendly and breakfast was fine. However, we rented a Deluxe Room at a rate well above EUR 300 / night and from a 5-Star Hotel I expect another standard as the one offered. The rooms do not look anything like in the pictures online and are well „worn“ and very outdated to say the least. Damaged things are not acceptable on this level and the rooms should structurally be maintained much better. The thick carpeting does increase the discomfort - who knows what is living in there! So please, Accor Hotels, invest some money and bring your rooms in the Grand Hotel in Dijon up to 5-Star standard. Besides that - beautiful city, great food and wine!

Stayed one night and despite the hotel not being full was given the worst possible room - 302. Not a 5 star quality room - absolutely tiny with only one chair/seat so really only suitable for one but sold as a double. Worse, the housekeeping was poor. The rest of the hotel is pleasant so in an adequate, well cleaned room, it would have been a nice place tp stay.

most certainly should not be a 5 star hotel

The hotel is located in a nice area very close to the old city centre. It was clean. The reception was friendly and attentive. I had a problem with the coffee machine I called the reception and they sent someone to fix it within 3 minutes, impressive. Breakfast variety was ok but the quality is very poor. The breakfast staff were also not so friendly. It was definitely not a 5 stars stay. I expect different level of service quality and design with 5 stars rating.

personnel extra localisation top

Everything was perfect. Staff were brilliant, great parking on site (even for our big car!), lovely garden area to enjoy afternoon drinks and breakfast. Every single staff member that we encountered was fabulous and went above and beyond always (the receptionist who lent me his personal phone charger, the barman who called every restaurant in town trying to get us a reservation - we really should have booked the hotel restaurant but left it too last minute and they were already full) we will definitely dine at the hotel restaurant next time, it is such a great spot.

LIKE LAST TIME THE FRONT DESK DOES NOT GIVE YOU THE IMPRESSION THAT YOU ARE WELCOME VERY BUSINESS LIKE (NO FRIENDLINESS ) ALSO HAD THE PROBLEM OF A TABLE. I WAS TOLD THAT THE RESTAURANT IS FULLY BOOKED. I WAS NEVER ASKED IF I WOULD LIKE A TABLE INSIDE ?? NO EFFORT WAS MADE TO FIND A SOLUTION. OTHER HOTELS DO THIS

Good location, charming staff and lovely gardens. We enjoyed our stay. The breakfasts and bar snacks were good. Unfortunately even with 24 hours notice we could not get a table in the restaurant for the nights of our stay. We were pleased by the staff who were unfailingly helpful, although in comparison with previous visits we felt that there were fewer people on duty, and that they were coping well in the circumstances. Our room was stylish and comfortable.

AS ALWAYS VERY GOOD, SERVICE IN OUTSIDE GARDEN BAR WAS VERY SLOW STAFF ON RECEPTION SUPERB

We really enjoyed the room. Comfortable and modern, organised with care. Breakfast was pleasant in the garden but the service was average We were surprised to find it a buffet during the current time.

Used the hotel on a stop-over visit traveling back from southern France. It is a perfect location for visiting Dijon. The rooms are modern and elegant. Staff was helpful though reception was a little bit understaffed. I particularly liked the beautiful courtyard - a perfect location to sit and have a drink or have dinner on the terrace of the restaurant.

Location and service are excellent. Rooms are good, but the hotel can use an upgrade. A lot of dark colors used, I prefer lighter ones.