Novotel Dijon Route des Grands Crus Hotel 4 stars

I will return with thanks however the price is a bit high compared with other nice hotels in the area... Good bed, nice shower, big TV-screen - however never used it. Friendly stuff. Housekeeping forgot to fill up, but the colleagues at the reception corrected it immediately.

I was send away at the breakfast buffet because the lady closed the buffet at 09.25 hour. Asked for a paper cup, she gave me the “go away look”. So after this bad experience I checked out at the front desk where the next arrogant and very grumpy lady was sitting. Without a smile, without asking how my stay was, actually without any form of normal behavior she tried to wipe me out of the hotel. I asked to print the invoice because I need it for my business administration. Yes I NEED it printed, otherwise I need to print it at home. The grumpy women said: “it is not possible” I said: “I see here several printed invoices at your desk” Grumpy: “yes that’s for groups” Me: “so it IS possible to print” Guess what happened? Yes with the most grumpy face I have ever seen she printed my invoice. It was the worst start of my day as a gold member of Accor. This “staff” has NO idea what gastronomy means: ZERO!!!

We arrived at the same time as a functions many guests, and a coach load of tourists arrived, so the lobby was chaotic, but we were greeted straight away, and quickly got to our room. Newly refurbished, clean, comfortable and a good size with a huge Tv. The coffee in the room was not great, but it was nice to have it there. Cold water in a fridge was very welcome, and useful to keep our Camembert cool! We took dinner in the hotel, it was a good quality meal with an excellent choice of freshly prepared food. Try the local wines, we took our waiters advice and had a glorious bottle of locally produced Marsannay Les Aiges Pruniers. A very comfortable bed and a decent shower in the morning led to a good buffet breakfast with a great choice of hot and cold food. We appreciate the professionalism of the staff and management, and will definitely be returning to this hotel.

Room clean and neat. Nicely equipped. I did not ask for a contiguous room, but door was open as I arrived. No major issue. No physical reception, which was nice, but I spent like 5 min figuring out where the reception person was (A guy with a laptop on top of one table). Good breakfast,

As usual- very friendly staff. Clean functional room. Just as anticipated. Accommodated dogs perfectly.

Great new reception area! Good check in staff and restaurant staff. Enjoyed it. Will stay again.

Our experience was ok hotel and room needed an upgrade not to novotels usual standard

Very comfortable

It was good. I like that you are a dog friendly hotel. The only downside was the food. We ate ate your restaurant and two of the three meals we ordered were not cooked. We had a steak and hamburger and both were still raw on the inside despite specifying it should be well done. Overall the stay was satisfying but the food was a bit of a disappointment.

Comfortable. Good food in restaurant. Friendly staff.

Room was excellent for our needs. Breakfast was plentiful and enjoyable Easy to find off the motorway Parking free on site

Good

The room we had was bigger than we expected. The beds were very comfy. The breakfast was ok, not a lot of choices. Overall it was a good experience. The appearance of the hotel from the outside definitely did not reflect the state of the rooms and main reception area. The outdoor toys do need some repairing.

Warm welcome. Helpful restaurant staff. Hard to get to sleep before 2am with the noisy groups outside on the terrace. Hardly your fault!

Kids loved the games and facilities. Less impressive was the service during the evening meal which was very slow.