Novotel Dijon Route des Grands Crus Hotel 4 stars

Customer review rating 4.0/5 4,431 reviews
Novotel Dijon Route des Grands Crus
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Hotel extras

  • Bar and restaurant with covered terrace and view of the swimming pool

  • Seven meeting rooms for your seminars and conferences

  • Close to the Grands Crus wine trail

  • Outdoor pool and activities for children

  • Spacious, comfortable rooms with free WiFi

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

The hotel will be undergoing renovation work from Oct 16, 2018 to Feb 28, 2019. During this period, food will be served in a temporary space not directly connected to the room area. Room service will not be available from Oct 16 to Dec 31, 2018.

Hotel location

Novotel Dijon Route des Grands Crus

11 route de Beaune
11 route de Beaune
21160
marsannay la cote
france

Tel: +33380515900

Fax: (+33)3/80515901

Contact email

Check-in from 12h00

Check out up to 12h00

  • DIJON - MARSANNAY :  2 / 15 CHAMPAGNE HAUTE

  • By plane

    AIRPORT LONGVIC At 6km / 3.73 miles

  • By plane

    LYON SAINT-EXUPERY At 200km / 125 miles

  • By helicopter

    DIJON - LONGVIC At 7km / 4.35 miles

  • By car

    DIJON SUD At 3km / 1.86 miles

  • By train

    DIJON At 7km / 4.38 miles

GPS :47.279338, 5.007395

Our accommodations

Superior Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 23
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
Accessible room

Classic room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine how you want, when you want. Enjoy tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, terrace or in your room...

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 120

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Dijon Route des Grands Crus

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,431 reviews

tripadvisor

TripAdvisor Rating 3.5/5

124 reviews

good location

Customer review rating 4.0/5

Eric M. Couples - 14/03/2020 Confirmed reviews ALL

Having stayed in your hotel many times we are very happy with it. Our only complaint on this occasion was the bedside light was not working and nor did the electric power socket opposite the bed.,e also though it a little unwelcoming that of the forty TV channels offered only one (CNBC) was in English language whilst about 30% of guests cars were British registered

Good location, nice reception/dinning room

Customer review rating 4.0/5

Robert M. Couples - 13/03/2020 Confirmed reviews ALL

No serious complaints. Welcome was warm and helpful. Just one thing - bulb in lefthand bedside lamp not working. Also although I tried to book on-line through your app it failed to work and I had to call the hotel to make the booking.

Dear ROBERT, We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. We hope your next visit will as pleasant as this one! Best regards Julie Chef de réception

Very nice hotel recently renovated

Customer review rating 4.0/5

Laurent Families - 09/03/2020 Confirmed reviews ALL

The hotel has been recently renovated and the rooms very nice. Same remark for the breakfast

Dear Laurent, We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback and we hope to welcome you back very soon ! Best regards, Julie Chef de réception
Customer review rating 4.0/5

N. Business - 04/03/2020 Confirmed reviews ALL

Correspond a mon attente

Monsieur N., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien à vous, Julie Chef de réception

Good place for a stop over

Customer review rating 4.0/5

Jvg Families - 01/03/2020 Confirmed reviews ALL

Arrived late and sadly very difficult to park which was a problem. However once in the hotel it is lovely. Good size family room with fab bunk sofa bed which the kids loved. Far better than sharing a not even double normal sofa bed that usually are in family rooms. Water provided and a kettle which was great. Had buffet breakfast which was nice and the bar/ reception area was really smart. Would definitely recommend for a stop over especially if the parking was sorted.

Dear Jane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Julie Chef de réception

Okay..ish!

Customer review rating 4.0/5

Keith Families - 25/02/2020 Confirmed reviews ALL

Revamped hotel reception did not give a clear idea of who to approach when I entered. Receptionists were not clearly identifiable as Novotel staff. Again at breakfast there was no obvious maitre d' to report our room number to. Breakfast food selection not as good as it used to be., pre-revamp. Shower water temperature was constantly oscillating which made showering difficult. Room Air conditioning only produced hot air, even when temperature was set to 5C. Thank goodness we were able open the window to get some cold fresh air in the room. Bed was comfy and everything else ways OK/good.

Poor organisation, unfriendly waiting staff, and breakfast a disaster

Customer review rating 4.0/5

Richard C. Families - 24/02/2020 Confirmed reviews ALL

Hotel is very nice, easy to find and good rooms. However, the hotel simply did not prepare for an expected busy weekend. Not enough staff, and rude unhelpful waiting staff at dinner and breakfast. Not what I have come to expect from Novotel. Very disappointing. We knew it would be busy (half term week) but then so should the hotel. There was no one to speak to at breakfast, pretty much all food had run out and not been replenished, and when we did manage to speak to someone they were rude and unhelpful. we had not plates for breakfast and had to eat of napkins on an uncleaned table. We managed to find 1 mug between the 4 of us for a cup of tea, and only one English breakfast tea bag. My wife, who has celiacs (which the hotel was aware of some 4 weeks prior to our arrival) was not offered any advice on what she could and couldn't eat (even when we did speak to someone). She ended up eating her own GF cereal. Myself and our children had very little choice for breakfast as everything had run out. When we complained at breakfast we were faced with a shrug from the waiting staff and then ignored. Worst experience ever at an Accor Hotel establishment. VERY DISAPPOINTED, but luckily we were only there for 1 night!

Not great

Customer review rating 4.0/5

G G. Families - 24/02/2020 Confirmed reviews ALL

Although a nice looking hotel, with good sized rooms and attractive communal areas, we didn’t especially enjoy our night here. It was a convenient stopover location on our way through France but when we came to buy a drink at the bar we found them to be incredibly expensive. The food was also overpriced and mediocre and the restaurant staff were just circulating people between three tables - we requested a window seat but were refused. When we tried to sleep, children were being allowed to run noisily up and down the corridors outside our room until 10pm.

Customer review rating 4.0/5

Anonymous Families - 24/02/2020 Confirmed reviews ALL

We have stayed here on numerous occasions and we have always liked it. Service at normal high levels but due to half term and volume of people the breakfast I thought wasnt up to the good standard I haveseen in the past.

Dear James Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Julie Chef de réception

Excellent stopover with great staff

Customer review rating 4.0/5

Steve C. Families - 23/02/2020 Confirmed reviews ALL

We’ve used this hotel before for stopovers on the way to the alps. The hotel has recently been refurbished and now has a really modern reception and breakfast area. Rooms are a good size and comfortable. Bathrooms are good, and kids have a huge TV! The staff are amazing. This time we left something in the room and it was retrieved and kept for us on the return journey - very grateful indeed. Will certainly stay again!

Dear Steve, Thank you for this great feedback ! I'm delighted to read that you had a great stay, and I will for sure share your comments with the team ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Best regards, Julie Chef de réception

Good location

Customer review rating 4.0/5

Barbara Families - 23/02/2020 Confirmed reviews ALL

Fast check in, good rooms with comfortable beds. Nice reception/bar area with a good atmosphere. Would return here as perfect stop en route to the alps

Dear Barbara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Julie Chef de réception

Good value

Customer review rating 4.0/5

Anonymous Families - 17/02/2020 Confirmed reviews ALL

Great location- picked for a stopover on the way to the Alps, full of other families like us so corridor was a bit noisy with footsteps running up and down the corridor in the evening and early morning. Room was good size- lovely double bed and decent sofa bed which was fine for 2 young kids. But, it was boiling hot! The air con didn’t work and so we were sweltering all night. Odd when it was 0C outside... but pretty decent for a stopover and good value for a family of 4.

Dear Catherine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Julie

Very pleasant stay on the way to Alps

Customer review rating 4.0/5

Jakub Families - 17/02/2020 Confirmed reviews ALL

Nice family room, good breakfast, could be closer to the motorway! Overall, I would definitely recommend!

Dear Jakub, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Julie

Convenient location and services.

Customer review rating 4.0/5

Jane S. Couples - 04/02/2020 Confirmed reviews ALL

Easy to find hotel from Motorway. Has all the services for a comfortable stopover.

Dear Jane We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. We hope to welcome you back very soon ! Best regards, Julie

Good Novotel

TripAdvisor rating 3.5/5

Jane S Couples - 10/01/2020 TripAdvisor review

Location is fine, not far from the motorway. The room was quiet and comfortable and we enjoyed the dinner in the restaurant. A good stop between Northern Spain and The Netherlands. We would stay here again.

Dear Jane, We very much appreciate your comment regarding your stay at Novotel Dijon Route des Grands Crus. We hope to welcome you back very soon! Best regards Julie

Good but short family stay, great breakfast

Customer review rating 4.0/5

Robert, B. Families - 06/01/2020 Confirmed reviews ALL

We have arrived after 3AM, checked in on-line, had good sleep, nice breakfast and continued our way to Alps

Dear ROBERT, We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback! We hope to welcome you back very soon! Best regards Julie Reception manager

Busy and chaotic

Customer review rating 4.0/5

Melissa W. Families - 03/01/2020 Confirmed reviews ALL

The room was very comfortable and clean. We are a family of 4 who used the double sofa bed too. It was the Friday after Christmas and the hotel was absolutely packed. There were not enough staff in the restaurant, and they were woefully underprepared for the amount of people staying in the hotel. We had to sit and wait for over an hour for a dinner table and even then there weren’t any tables free. We had to go out for food in the end. Apart from that, we had a pleasant stay.

Dear Melissa, Thank you for taking the time to share your exeprience following your stay at Novotel Dijon Route des Grands Crus. I'm sorry to read that your experience at the restaurant was disapointing my apologies. In fact, there were a lot of families on that day and the the restaurant was understaffed. Despite that we hope to keep your loyalty. Best regards, Julie Reception manager

family stay.

Customer review rating 4.0/5

A. G. Families - 29/12/2019 Confirmed reviews ALL

Very well organized, easy check in and check out. Late arrival no problem.

Dear ALEBERT, We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback! We hope to welcome you back very soon ! Best regards, Julie Reception manager

Conforme

Customer review rating 4.0/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

RAS

Monsieur Z., Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Bien à vous, Julie Chef de réception

poor service for such a category of hotel

Customer review rating 4.0/5

Ich Business - 15/11/2019 Confirmed reviews ALL

It can happen that the heating system breaks down, but I expect the service team to fix it after notification or at least to find an alternative solution. Arriving back in the cold room in the evening 13 h after the notification with no improvement is completely not acceptable. Furthermore having to discuss with the stuff another 30 minutes to make them move doesn't make things better. The only reaction was happening after I was ready to go to find another hotel for the 2nd night of my booking. Totally incomeptent service team! Management not available even doesn't call me back upon request. Big room for improvement! The room service "forgot" to fill up some items after use during the 1st night of the stay... I hope it describes well what to expect or not to expect during your stay in this hotel.

Dear Rolf, Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that the appropriate measures were taken to address the problems mentionned. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Best regards, Julie Reception manager
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