Novotel Dijon Route des Grands Crus Hotel 4 stars

We stayed (1) 25/9/20-26/9/20 lovely food as full menu again, beautiful steak then (2) 2/10/20-3/10/20 the opposite, VERY linited menu, not even printed, the staff member just read out limited offer, only seemed to have 2 staff on duty, real shame after sucg good experience just one week earlier!

Having stayed at several Novotel hotels in the past this one was very disappointing. The new sytle without a proper reception is not a good idea at all. When you walk into an hotel for the first time having to try to work out were to go to check in is not good at all. The rooms for some reason at this hotel have a made up bed settee making the room rather cramped. The room should have had tea and coffee making facilities not just a kettle. When we asked for cups and spoons etc we were just informed we have everything you need. No offer was made to bring the missing items to our room we had to go in search. Normally we have always been very pleased with Novotel hotels. They will no longer be our preferred choice.

The toilet flush broke down The TV had to be rebooted The carpet was dirty The room smelled The bed was small The breakfast attendant was unfriendly

Not up to usually standard

A good welcome and helpful staff

We have become accustomed over the years to slow service and inconsistent meal experiences. However, we deliberately chose, despite the expense, to stay at a Novotel because of the many adverts for the "all safe" COVID experience. After a long slow drive from Rotterdam to Dijon on the hottest day of the year (40 degrees) we were tired and in need of a relaxing and quiet experience - the usual aromatherapy arrival, laid back jazz, cool air con. Instead we had a crowded chaotic check in. Crowded dining experience - even out side! Worse still was breakfast which was literally a bun fight. There was no water/ coffee or tea in the rooms (COVID rules apparently). This did not make any sense as it was acceptable for toiletries to be left but not water in the minibar. It all felt very cheap and disappointing. There were no limits on the number of people at breakfast - it was very crowded and we felt unsafe! We have already booked to stay at the end of August on our return journey. We really hope things have improved.

We had a nice stay in the hotel but the restaurant service could be better. The food was ok but the service can be improved. Personnel were not professionals. I noticed that a lot of people need to ask for small/big things, cg no knife and fork when dinner was served, waiting time was very long (1,5 hour after ordering a hamburger).

Was overall good, but just a few niggles.. Decor was updated, but there were signs of an wear and tear. (broken loo roll holder, paint cracking)

Put someone to coordinate access to breakfast tables and buffet.

Great for the usual overnight stop on our trek south.

- during our stay there were 2 young hotel guests who behaved very annoying. Everybody else was really surprised that nobody from hotel staff made them clear they had to behave. - breakfast : not COVID-19 compliant. - in general : the hotel was very crowdy, which gave a unsafe feeling. As mentioned above : certainly needs improvements.

Upon arrival the arrangements for safeguarding guests and hotel employees appeared to be in place but as our stay evolved these diminished. At evening dinner one member of the waiting staff continuously removed their face mask to under their chin talking and waiting on tables inside the building. Management were not seen addressing this. It must be said that all the other waiting staff were fully compliant. The following morning self service breakfast was too busy and needed regulating in numbers., no management were evident only a few staff clearing tablrs. Although two separate buffet areas were set up, the majority of guests used the closest and the positioning of the coffee machine, pancake maker plus hot buffet in a corner caused congestion and distancing was not observed. We were very nervous and departed early.

Great hotel that we have used several times over recent years. However, this year I found the food to be incredibly expensive (€17 for hamburger and chips). I also didn’t see any particular attention in regards to COVID-19. I didn’t see any regular cleaning of the public areas (door handles etc) and the breakfast buffet was completely unchanged from pre-COVID times. This was very surprising from a major player like Novotel

No actual check in desk, stood waiting for someone to check us in. No lift to 1st floor, difficult with child and heavy luggage. A/C was not particularly good in our room.

the overall quality went down since my last stay in 2015