Novotel Dijon Sud

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Novotel Dijon Sud 4 stars

Customer review rating (ALL Rating) 3.8/5 1,149 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Bar and restaurant with covered terrace and view of the swimming pool

  • Restaurant and wine bar with regional wines, with terrace

  • Charging terminals for electric vehicles

  • Outdoor swimming pool, children's activities and large park

  • Departure point for the Route des Grands Crus, close to the motorway

Hotel location

Novotel Dijon Sud

11 route de Beaune
21160 MARSANNAY LA COTE
France

Telephone +33 3 80 51 59 00

Fax +33 3 80 51 59 01

Contact email

  • DIJON - MARSANNAY:  2 / 15 CHAMPAGNE HAUTE

  • By plane

    AIRPORT LONGVIC At 6km / 3.73 miles

  • By plane

    LYON SAINT-EXUPERY At 200km / 125 miles

  • By helicopter

    DIJON - LONGVIC At 7km / 4.35 miles

  • By car

    DIJON SUD At 3km / 1.86 miles

  • By train

    DIJON At 7km / 4.38 miles

GPS:47.279338, 5.007395

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Les Climats - Brasserie Maison

Eat how you want when you want. Simple, healthy and tasty cuisine. Catering available at all times of day to satisfy your appetite. Enjoy a moment of escape in the restaurant, terrace, bar or in your room

Our accommodation(s)

Elegant, contemporary, spacious and very welcoming with every comfort for family stays or a peaceful business stay. Single beds or double queen size bed, two bunk beds or a sofa bed for two children. Located on the ground floor, with contemporary details and refined décor. Very welcoming, for cocooning stays or relaxing after a business day. Double bed, Queen size with sofa bed for one person.

Our guest reviews

Our guest reviews for
Novotel Dijon Sud

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,149 reviews

TripAdvisor Rating  3.5/5  245 reviews

Awful

Customer review rating 1.5/5

Peter S. Couples - Confirmed reviews ALL

Toilet didn’t flush. Breakfast was the worst I have ever had in a hotel. Receptionist on arrival was indifferent.

First time I've been disappointed by a Novotel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Our first room had a badly stained toilet bowl, a very dirty shower and the bed was very badly made and there was a hole in the sofa. The receptionist was very apologetic and we were given another room which was clean but was in need of an upgrade. Although the reception area was new and very nice. My only other comment is there was no bacon or ham available at breakfast time to go with the scrambled egg

Well located but…..

Customer review rating 2.5/5

Sandy M. Couples - Confirmed reviews ALL

Kindly given ground floor room when staff noticed how much luggage we had. Room 166 not very nice, queen sized bed squeezed really close to the wall on one side, barely room to get in & out of bed. Horrible grey paint as decor. We’ve had lovely rooms in other Novotels but I don’t seem to select nice hotels anymore.

Poor quality level

Customer review rating 0.5/5

Marcus Business - Confirmed reviews ALL

Room very old Room card key was very dirty Didn’t get my welcome drink voucher

Dear MARC N., Thank you for taking the time to tell us about your experience at the Novotel Dijon Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback deserves more than just an online comment I would be delighted to discuss these elements with you directly Could you please contact me by email at h0… in order to identify you and clarify these points which deserve my full attention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great situation. Excellent service

Customer review rating 4.5/5

Andy C. Business - Confirmed reviews ALL

Friendly helpful staff. Clean, good safe park, easy access to Motorway, Great food dinner and breakfast

Dear ANDY C., We very much appreciate your comments regarding your stay at the Novotel Dijon Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 3.0/5

Al Families - Confirmed reviews ALL

The welcome/check in was great. Rooms average Breakfast was below what is expected. Not enough staff, ran out of milk ,pastries, mugs jams.

Dear ALASTAIR A., Thank you for taking the time to tell us about your experience at the Novotel Dijon Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfactory

Customer review rating 3.5/5

Jeffrie D. Couples - Confirmed reviews ALL

Hotel very good, dinner and breakfast not.

Dear JEFFRIE D., Thank you for taking the time to tell us about your experience at the Novotel Dijon Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Conveniet place to stop on the way to the Alps, but....

Customer review rating 3.5/5

Carole Business - Confirmed reviews ALL

We often stop at the Novotel Dijon on our way to the alps as it is easy to get to, without much of a detour. Free parking always seems to be available and the reception staff are friendly and helpful. It is worth noting that there is no lift so if access is an issue or you have heavy luggage etc it might be best to ask for a ground floor room. We asked for a quiet room. From experience we know that some guests can be noisey, especially with children running up and down the corridors. We were pleased to have been put towards the end of the hotel, but it turned out that we were very close to the cleaning staffs linen room. They were shouting at each other for quite some time early in the morning which was more than irritating! Breakfast selection was also poor. No eggs or bacon and no decent cereal :( Plenty of bread and cheese if thats what you like!

Dear CAROLE , We very much appreciate your comments regarding your stay at the Novotel Dijon Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 3.5/5

Alain Families - Confirmed reviews ALL

Great welcome from staff. Disappointed with restaurant staff.

Dear ALAN M., Thank you for taking the time to tell us about your experience at the Novotel Dijon Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A bientôt, Clémence Beaufrère, Chef de réception - Novotel Dijon Sud.

Good for an en-route stopover

Customer review rating 4.0/5

Tim Families - Confirmed reviews ALL

Overall, a good experience. Two observations: 1. The reception area isn't obvious. It looks just like a table where people could work. Better signage would help. 2. Breakfast, which is very french, has no hot food options (or if there are, they're very well hidden) Neither would put me off staying again

Dear TIM L., We very much appreciate your comments regarding your stay at the Novotel Dijon Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A bientôt, Clémence Beaufrère, Chef de réception - Novotel Dijon Sud.

Customer review rating 4.5/5

D. Couples - Confirmed reviews ALL

Ras

Dear GERARD D., We very much appreciate your comments regarding your stay at the Novotel Dijon Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

An awfull night and following day and night after having eaten tartre in the resraurant.

Customer review rating 1.0/5

P.t. Couples - Confirmed reviews ALL

Had dinner in the restaurant. Tartre. Was on toilet once in the night with diaroehhe. Next morning after check out, I had to go back to use the toilet again. We had a drive app. 700km in front of us. During the day 1 visit to toilet but the following nigt I was on toilet 5 times. The owner of the hotel in Germany was very helpfull and send us off with cocacola and salty chips. We still had 650 km. to our home in Denmark. Kind regards . Per T..

Dear PER T., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Great service. Clean rooms. Friendly staff

Dear ANDY C., We very much appreciate your comments regarding your stay at the Novotel Dijon Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A bientôt, Clémence Beaufrère, Chef de réception - Novotel Dijon Sud.

Room reservation

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Too bad we had to book an extra room because of the number of people allowed per room 3 maximum. So we will have to find another hotel next time for 2 adults and 2 children (12 years old and 3 years old).

Dear SMERALDY C., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. dress the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A bientôt, Clémence Beaufrère, Chef de réception - Novotel Dijon Sud.

Nice hotel but rooms are looking old

TripAdvisor rating 3.0/5

minett102 TripAdvisor review

We have been to this hotel a few times, the reception, bar and restaurant look modem but the rooms look old and tied. We spent 15 mins waiting for the power to be turn back on as it tripped out. The food in the restaurant was good and service pleasant

Surprisingly good stay thanks to fantastic quality of service

TripAdvisor rating 5.0/5

890touatic TripAdvisor review

This was our stop to Marseille. We decided to stop at Dijon. I am actually extremely surprised by the quality of service at this property. Everyone from F&B department to the reception have been extremely nice and helpful. You will find the breakfast surprisingly good. The home made croc’ Monsieur have to be tried. Celia at the bar and restaurant is a fantastic host and so is Nay and Youssef who have literally helped me get out of a very difficult situation. Overall, this was a surprisingly good experience. The only issue is the location of the hotel but you can easily reach Dijon centre after a 15 min drive. The other issue might be that rooms need to be refurbished. But no big deal really!!!

Dear 890touatic, We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A bientôt, Clémence Beaufrère, Chef de réception - Novotel Dijon Route des Grands Crus.

Super Novotel

TripAdvisor rating 5.0/5

CaptDenis TripAdvisor review

We have stayed here over the years and this Novotel has been modernised in the oast two years and the design is very new .Rooms are great and there is a informal and novel check-in area Altogether a great stayover

Dear CaptDenis, Thank you verry much for taking the time to write a review about your stay. Thank you verry much for your compliments. We were happy to see you again, and look forward to see you soon. Clémence B., reception manager.

Covid restrictions

TripAdvisor rating 3.0/5

psvr9 TripAdvisor review

Having a test certificate from Spain when the QR code on the certificate cannot be read in France and then be restricted to the usage of facilities makes zero sense. The certificate indicates NEGATIVE. Because the QR code cannot be read due to some technological problem and then restricting clients shows very poor customer service!

Dear Mr psvr9, Thank you verry much for your advice about your stay at Novotel. We would like to apologize, but the rules in France are that you have to be equiped with a valid QR code to go to the restaurant. We will be happy to see you again in better circumstances. Clémence B., Chef de réception.

Due to the Manager of Novotel Route des Grands Crus A TOTAL DISASTER !!!

TripAdvisor rating 1.0/5

ROBERT D TripAdvisor review

"La loi c'est la loi" or "The law is the law" or the Rule is the Rule...was the answer of the Manager a certain Romane Denni when she refused the validity of our Belgian Certificates giving the proof that my wife an me werre legally vaccinated in Belgium . She even refused to have look at our papers under the pretext that the Euro Digital Card Certificate was not completely in order ( indeed one page was missing...). We went to our two rooms and then we tried once again to draw the attention of this Lady that we were in order according to the law in all sincerity and genuine but it was absolutely useless. She held her position : my wife must remain in the room and my three Fench grandchidren and I were entirely free to enjoy the hotel being in order withe the complete paper ( 2 pages instead of one for my wife). Then we paid the 265 Euros bill and we left this hotel. In my whole life I've never met such an uncompromising person. Maybe to end the story useful to mention that the day before in Nancy we enjoyed a amazing stay in a Hotel Ibis member of the network Accor and without any problem. So about the Novotel Route des Grand crus : Such a bad experience ...never again.

Thank you for taking the time to write to us following your stay at the Novotel Dijon Route des Grands Crus. In order to guarantee the safety of our guests and staff, all the sanitary measures recommended by the Government have been put in place. Did the atmosphere of the hotel, so appreciated by our guests in normal times, seem a little less warm to you? We are sorry for this and we ask you to accept our sincere apologies. However, the health of our guests is of paramount concern to us and we do our utmost to ensure that you are welcomed in optimal sanitary conditions. Please be assured that we are working every day to improve our services in line with current standards. Once again, we thank you for your comments and hope to regain your trust during your next stay.

More Motel than Hotel

TripAdvisor rating 3.0/5

willemvW2240GU TripAdvisor review

OK for just one night; whilst travelling South to North. Slightly dissapointing stay; not the Novotel standards we are used to. Rooms were clean and adecuate but noisy, very small and not very elegant (even though we booked a 'superior' class, I fear for the standard rooms). Breakfast also rather minimal.

Hello Thank you for taking the time to write us a review following your stay at our Novotel Dijon Route des Grands Crus. We are sorry to see that some services did not meet your expectations, and we would like to offer our sincere apologies. Your detailed and relevant comments will allow us to improve, and for that we thank you. We will do everything possible to improve the services mentioned, and we hope to see you again in order to better convince you. Goodbye, Clémence B., Reception manager.

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