Novotel Dijon Route des Grands Crus Hotel 4 stars

Customer review rating 4.0/5 4,343 reviews
Novotel Dijon Route des Grands Crus
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Hotel extras

  • Bar and restaurant with covered terrace and view of the swimming pool

  • Seven meeting rooms for your seminars and conferences

  • Close to the Grands Crus wine trail

  • Outdoor pool and activities for children

  • Spacious, comfortable rooms with free WiFi

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

The hotel will be undergoing renovation work from Oct 16, 2018 to Feb 28, 2019. During this period, food will be served in a temporary space not directly connected to the room area. Room service will not be available from Oct 16 to Dec 31, 2018.

Hotel location

Novotel Dijon Route des Grands Crus

11 route de Beaune
11 route de Beaune
21160
marsannay la cote
france

Tel: +33380515900

Fax: (+33)3/80515901

Contact email

Check-in from 12h00

Check out up to 12h00

  • DIJON - MARSANNAY :   2 / 15 CHAMPAGNE HAUTE

  • By plane

    AIRPORT LONGVIC At 6km / 3.73 miles

  • By plane

    LYON SAINT-EXUPERY At 200km / 125 miles

  • By helicopter

    DIJON - LONGVIC At 7km / 4.35 miles

  • By car

    DIJON SUD At 3km / 1.86 miles

  • By train

    DIJON At 7km / 4.38 miles

GPS :47.279338, 5.007395

Our accommodations

Superior Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 23
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
Accessible room

Classic room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room - 1 double bed and 1 sofa bed for 2 persons

  • Max. number of persons: 4
  • Business Desk

Privilege Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Views: Pool side *

* Subject to availability

  • Business Desk

Standard Room -1 king-sized bed and 1 bunk bed

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room-1 double bed and 1 sofa bed, 2 persons

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine how you want, when you want. Enjoy tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, terrace or in your room...

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 120

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Dijon Route des Grands Crus

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,343 reviews

tripadvisor

TripAdvisor Rating 3.5/5

118 reviews

Convenient location and services.

Customer review rating 4.0/5

Jane S. Couples - 04/02/2020 Confirmed reviews ALL

Easy to find hotel from Motorway. Has all the services for a comfortable stopover.

Dear Jane We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. We hope to welcome you back very soon ! Best regards, Julie

Good Novotel

TripAdvisor rating 3.5/5

Jane S Couples - 10/01/2020 TripAdvisor review

Location is fine, not far from the motorway. The room was quiet and comfortable and we enjoyed the dinner in the restaurant. A good stop between Northern Spain and The Netherlands. We would stay here again.

Dear Jane, We very much appreciate your comment regarding your stay at Novotel Dijon Route des Grands Crus. We hope to welcome you back very soon! Best regards Julie

Good but short family stay, great breakfast

Customer review rating 4.0/5

Robert, B. Families - 06/01/2020 Confirmed reviews ALL

We have arrived after 3AM, checked in on-line, had good sleep, nice breakfast and continued our way to Alps

Dear ROBERT, We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback! We hope to welcome you back very soon! Best regards Julie Reception manager

Busy and chaotic

Customer review rating 4.0/5

Melissa W. Families - 03/01/2020 Confirmed reviews ALL

The room was very comfortable and clean. We are a family of 4 who used the double sofa bed too. It was the Friday after Christmas and the hotel was absolutely packed. There were not enough staff in the restaurant, and they were woefully underprepared for the amount of people staying in the hotel. We had to sit and wait for over an hour for a dinner table and even then there weren’t any tables free. We had to go out for food in the end. Apart from that, we had a pleasant stay.

Dear Melissa, Thank you for taking the time to share your exeprience following your stay at Novotel Dijon Route des Grands Crus. I'm sorry to read that your experience at the restaurant was disapointing my apologies. In fact, there were a lot of families on that day and the the restaurant was understaffed. Despite that we hope to keep your loyalty. Best regards, Julie Reception manager

family stay.

Customer review rating 4.0/5

A. G. Families - 29/12/2019 Confirmed reviews ALL

Very well organized, easy check in and check out. Late arrival no problem.

Dear ALEBERT, We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback! We hope to welcome you back very soon ! Best regards, Julie Reception manager

Conforme

Customer review rating 4.0/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

RAS

Monsieur Z., Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Bien à vous, Julie Chef de réception

poor service for such a category of hotel

Customer review rating 4.0/5

Ich Business - 15/11/2019 Confirmed reviews ALL

It can happen that the heating system breaks down, but I expect the service team to fix it after notification or at least to find an alternative solution. Arriving back in the cold room in the evening 13 h after the notification with no improvement is completely not acceptable. Furthermore having to discuss with the stuff another 30 minutes to make them move doesn't make things better. The only reaction was happening after I was ready to go to find another hotel for the 2nd night of my booking. Totally incomeptent service team! Management not available even doesn't call me back upon request. Big room for improvement! The room service "forgot" to fill up some items after use during the 1st night of the stay... I hope it describes well what to expect or not to expect during your stay in this hotel.

Dear Rolf, Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that the appropriate measures were taken to address the problems mentionned. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Best regards, Julie Reception manager

Very good service but the infrastructure very old m

Customer review rating 4.0/5

Bolek Couples - 01/11/2019 Confirmed reviews ALL

Very old infrastructure, air conditioning hot very hot room , however very professional service offered me another room

Dear Boleslaw, Thank you for taking the time to share your experience following your stay at Novotel Dijon Route des Grands Crus. I'm glad to read that you enjoyed the service. The hotel was refurbished this year. We hope to welcome yo back soon. Best regards, Julie Reception manager

Overall OK, but some things to be improved

Customer review rating 4.0/5

Ab Solo - 14/10/2019 Confirmed reviews ALL

Overall OK; the new reception and breakfast/dining area is original, appealing and comfortable. The staff were very helpful. On the down side, room soundproofing is far from adequate, I unwillingly pulled the mattress cover sheet and I saw a big blood stain on the mattress that didn't let me sleep well, and as usual in any Novotel hotel in France, breakfast is far, far, far from what I would expect from a four-star hotel. That kind of baked egg mousse that is offered as scrambled eggs looks bad and tastes even worse (I hope it was tasteless; that would be better!), and coffee is really undrinkable. There's also a Nespresso machine but apparently it's not available for guests... This type of breakfast may be acceptable in an Ibis budget hotel, but not at all on a four-star hotel –for me it is such a letdown that it makes me think twice before staying in another Novotel in the future.

Dear Aitor, Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that your comments will be transfered to the restaurant and the housekeeping services in order to avoid any occurence in the future. We hope to have the opportunity of a second chance. Best regards, Julie Reception manager

Friendly, quiet, refreshing interior hotel

Customer review rating 4.0/5

Geoff Couples - 09/10/2019 Confirmed reviews ALL

Very good. Staff friendly Room bright and clean

Dear Geoff, We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. This new way of welcoming guests will be developped in other hotels of the group. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Julie Reception manager

see you again

TripAdvisor rating 3.5/5

abersicherdat Business - 05/10/2019 TripAdvisor review

I will return with thanks however the price is a bit high compared with other nice hotels in the area... Good bed, nice shower, big TV-screen - however never used it. Friendly stuff. Housekeeping forgot to fill up, but the colleagues at the reception corrected it immediately.

Hello, Thank you for your review. See you soon. Corentin - CM

Very arrogant female staff

Customer review rating 4.0/5

Marcel Business - 04/10/2019 Confirmed reviews ALL

I was send away at the breakfast buffet because the lady closed the buffet at 09.25 hour. Asked for a paper cup, she gave me the “go away look”. So after this bad experience I checked out at the front desk where the next arrogant and very grumpy lady was sitting. Without a smile, without asking how my stay was, actually without any form of normal behavior she tried to wipe me out of the hotel. I asked to print the invoice because I need it for my business administration. Yes I NEED it printed, otherwise I need to print it at home. The grumpy women said: “it is not possible” I said: “I see here several printed invoices at your desk” Grumpy: “yes that’s for groups” Me: “so it IS possible to print” Guess what happened? Yes with the most grumpy face I have ever seen she printed my invoice. It was the worst start of my day as a gold member of Accor. This “staff” has NO idea what gastronomy means: ZERO!!!

Dear Marcel, Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I would like to apologize for the behavior of the staff. Rest assured that the appropriate measures will be taken with these ladies in order to avoid any occurence in the future. I hope you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me during your next visit. Best regards, Julie Reception manager

Loved our stay

Customer review rating 4.0/5

Malcolm Couples - 20/09/2019 Confirmed reviews ALL

We arrived at the same time as a functions many guests, and a coach load of tourists arrived, so the lobby was chaotic, but we were greeted straight away, and quickly got to our room. Newly refurbished, clean, comfortable and a good size with a huge Tv. The coffee in the room was not great, but it was nice to have it there. Cold water in a fridge was very welcome, and useful to keep our Camembert cool! We took dinner in the hotel, it was a good quality meal with an excellent choice of freshly prepared food. Try the local wines, we took our waiters advice and had a glorious bottle of locally produced Marsannay Les Aiges Pruniers. A very comfortable bed and a decent shower in the morning led to a good buffet breakfast with a great choice of hot and cold food. We appreciate the professionalism of the staff and management, and will definitely be returning to this hotel.

Dear MALCOLM H., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corentin - CM

Nice place for a short stay. Good location if you have a car.

Customer review rating 4.0/5

Andres B. Business - 16/09/2019 Confirmed reviews ALL

Room clean and neat. Nicely equipped. I did not ask for a contiguous room, but door was open as I arrived. No major issue. No physical reception, which was nice, but I spent like 5 min figuring out where the reception person was (A guy with a laptop on top of one table). Good breakfast,

Dear ANDRES B. LAMA, We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corentin - CM

A brief stay

Customer review rating 4.0/5

Gilly Solo - 12/09/2019 Confirmed reviews ALL

As usual- very friendly staff. Clean functional room. Just as anticipated. Accommodated dogs perfectly.

Dear GILL B., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corentin - CM

A good overnight stay. Good atmosphere and good staff

Customer review rating 4.0/5

Anonymous Couples - 09/09/2019 Confirmed reviews ALL

Great new reception area! Good check in staff and restaurant staff. Enjoyed it. Will stay again.

Dear NICK B., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain COQUEAU Directeur Novotel Dijon Route des Grands Crus Brasserie Maison - LES CLIMATS

Ok

Customer review rating 4.0/5

Stephen W. Families - 07/09/2019 Confirmed reviews ALL

Our experience was ok hotel and room needed an upgrade not to novotels usual standard

Dear STEVE w., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corentin - CM

Family friendly

Customer review rating 4.0/5

Caterina Families - 07/09/2019 Confirmed reviews ALL

Very comfortable

Dear Caterina J., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain COQUEAU Directeur Novotel Dijon Route des Grands Crus Brasserie Maison - LES CLIMATS

Good

Customer review rating 4.0/5

Anonymous Families - 04/09/2019 Confirmed reviews ALL

It was good. I like that you are a dog friendly hotel. The only downside was the food. We ate ate your restaurant and two of the three meals we ordered were not cooked. We had a steak and hamburger and both were still raw on the inside despite specifying it should be well done. Overall the stay was satisfying but the food was a bit of a disappointment.

Dear EMILIE C., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corentin - CM
Customer review rating 4.0/5

Anonymous Families - 03/09/2019 Confirmed reviews ALL

Comfortable. Good food in restaurant. Friendly staff.

Bonjour Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d'un prochain voyage dans notre région. Bien cordialement. Alain COQUEAU Directeur Novotel Dijon Route des Grands Crus Brasserie Maison - LES CLIMATS
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