Dear Abbie, Thank you for your positive feedback. We are thrilled that our location worked so well for the plans you and your friends had. It is great that you enjoyed the breakfast we included, and we are happy you found everything clean and our team friendly. Your kind words mean a lot. We all look forward to seeing you again in the future. Best regards, Customer Service

Dear Cosmin, Thank you for sharing your experience with us! We are delighted to hear that you enjoyed your stay and that the quieter room on the third floor contributed to your comfort. It is also wonderful to hear that our team made such a positive impression on you. We will be sure to share your kind words with Sahra and the rest of the team, as feedback like yours is greatly appreciated. Thank you for choosing ibis. We look forward to welcoming you back for another comfortable and pleasant stay! Best wishes, Customer Service

Dear Milos, We really appreciate this positive review of your recent visit. We are delighted that you found our renovated rooms clean and comfortable during your business trip. Our team takes great pride in maintaining our modern facilities, and it is rewarding to hear that they met your expectations. The entire team hope we can welcome you back again soon! Best wishes, Jill Brouwers, Customer Service

Dear Hrvoje, Thank you very much for your kind feedback. We are thrilled that your stay at ibis Tilburg was so enjoyable. It is wonderful that you found our hotel modern, well maintained, and welcoming for your family trip. Our team takes great pride in delivering warm and professional service, so we are delighted that the gentleman at check-in left such a positive impression. We will make sure your kind words reach him. We are also glad you discovered our gym and found it so well equipped. Keeping our spaces spotless is a daily priority, and it means a lot that you noticed the care our housekeeping team puts into every room. Finally, we appreciate you sharing the tip about booking directly for free parking. It is a valuable piece of advice for future guests. Very best wishes, Jill Brouwers, Customer Service

Dear Karol, Thank you very much for your kind feedback. We are delighted that you found our recently refurbished hotel so nice. It means a lot to us that the modern renovation made such a good impression on your stay. Our team is also thrilled that you appreciated the good service and our rich breakfast offering. We take pride in providing a wide selection every morning to start the day well. We are glad you enjoyed your time here as a loyal Classic member, and it is rewarding to know you would recommend both our hotel and the ALL Accor programme so highly. The entire team look forward to welcoming you back on a future visit. Kind regards, Jill Brouwers, Customer Service

Dear Atanas, Thank you for taking the time to share your thoughts with us. We are delighted that your stay at ibis Tilburg was a pleasant one. It is wonderful to hear that our reception team made such a kind and helpful impression, and that room 329 felt well maintained throughout your visit. However, we are sincerely sorry that some aspects of your family’s experience did not meet your expectations. We regret the oversight in room 109 and the disturbance from ground-floor activity during the evenings. Our team is always on hand to address such matters, and we would have been happy to assist had we been notified at the time. It would be a pleasure to welcome you back on a future occasion. Kind regards, Katja, Customer Service

Dear Steve, We appreciate your candid feedback; thank you. We are glad you had a nice stay with us and that our location just outside town suited your trip. That said, we are sorry that some disturbance kept you from a fully restful night. Our team is always available to help find a solution when something affects your comfort, even late in the evening. Nonetheless, we are pleased that you still rated your overall experience so highly and that you explored Tilburg as a couple. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Katja Customer Service

Dear Andrew P., It was a pleasure to receive your kind feedback. We are delighted that you enjoyed your brief stay with us as a couple. It is great that you booked through the Accor ALL App and used our self-check-in kiosk, making your arrival smooth and convenient. We also value your loyalty as a Classic member and are pleased to hear you would recommend the programme to others. We hope that you will stay with us again many more times in the future. Best wishes, Jill Brouwers, Customer Service

Dear Alexandros, We appreciate your candid feedback; thank you. We are glad you found the check-in and check-out process smooth and that our restaurant and bar area felt cosy to you. Even so, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is always on hand to address any oversight, and we regret that you noticed some finishing details in your room and materials left in the hallways. We hope to provide you with a more enjoyable stay in the future. Kind regards, Jill Brouwers, Customer Service

Dear Noel, Thank you for this high rating. We are delighted that our team, especially the gentleman at reception, made such a helpful impression on you by sharing tips on how to reach your destinations. It is great that you enjoyed the delicious food at our CHILL restaurant, and we are pleased you took advantage of the bike rental and the night drink fridge during your stay. We hope your family trip to Tilburg was filled with memorable moments. We also hope to welcome you back on many more occasions. Best wishes, Jill Brouwers, Customer Service

Dear R., We appreciate you sharing your comments with us. Thank you very much for your lovely review! We’re delighted to hear that you enjoyed the comfortable beds, soft bed linen, soundproof windows, and especially our lounge. It’s great to know that you found it a pleasant place to relax, have a drink, catch up with friends, or get some work done during the day. We’re sorry to hear about the doors slamming and disturbing your sleep. Your feedback is much appreciated. Our technical team has gone through all the doors this week to make sure they no longer close too loudly. We hope this will provide a more peaceful stay for our guests. Finally, we are especially pleased that Antonio made a positive impression on you. We will share your kind words with him directly. We look forward to welcoming you back again soon! Best wishes, Katja, Customer Service

Dear Jenny, It was a pleasure to receive this great review. We are delighted that you found your room perfectly clean and well replenished with teas and coffees throughout your three-night stay. Our team takes great pride in keeping the hotel beautifully maintained, and it means a lot that you noticed their friendliness and helpfulness. We are also glad you chose to book through the Accor ALL App and that your loyalty membership added value to your visit. It would be our pleasure to have you return on another occasion. Very best wishes, Jill Brouwers, Customer Service

Dear B., Thank you for sharing your feedback. We are sorry to hear that you are disappointed with the outcome. However, the rate you booked was subject to specific booking conditions, which state that the reservation is non-refundable. For this reason, unfortunately, a refund is not possible. For future stays, we would recommend booking a flexible rate. This type of rate offers more flexibility regarding changes and cancellations, depending on the applicable conditions. We understand that this is not the outcome you were hoping for, but we are required to follow the terms and conditions of the rate that was booked. Best regards, Jill Brouwers, Customer Service

Dear Richard, Thank you very much for your kind feedback. We are delighted that you found your stay clean and comfortable once again. It is great that booking through the Accor ALL App was easy and that you enjoyed the member savings. Our team works hard to make every visit feel effortless, and your loyalty means a lot to us. We are also glad you appreciate the consistency you have come to expect from us, as returning guests like you make our job truly rewarding. The entire team looks forward to welcoming you back for a future visit. Kind regards, Jill Brouwers, Customer Service

Dear Jean-Charles, Thank you for sharing such a valuable review. We are delighted that you enjoyed our hotel’s recent refurbishment and the quiet yet accessible setting. It is rewarding to know that, as a returning guest, you noticed the improvements we have made this year. The free bike rental also seems to have been a highlight of your stay, and we are glad it helped you explore Tilburg and the surrounding region. We take pride in offering varied and fulfilling breakfast options, so knowing they set you up well for the day means a lot to our team. However, we are sorry that the room upkeep fell short this time. Our housekeeping team works daily to maintain high standards, and we regret that this was not your experience. We also apologise for the issue with the television in your room. Our front desk is always available to assist with such matters, and we wish we had known so we could have helped during your stay. Nonetheless, your kind words about our manager truly warm our hearts. He enjoys being present in the lobby, connecting with guests and offering personalised tips, and we are thrilled that his advice added value to your visit. It is a pleasure to count you among our loyal guests, and your fourth stay speaks volumes about the trust you place in us. We all hope we have the pleasure of seeing you again. Best regards, Jill Brouwers, Customer Service

Dear Claire A., Thank you for taking the time to share your opinion with us. We are very sorry to read about your experience, especially regarding the lack of assistance, communication and friendliness from our team. We are normally very proud of the warm and helpful service provided by our colleagues, which is why we take your comments on this matter particularly seriously. We also regret the difficulties you experienced when trying to reach us by phone, the lack of guidance during check-in, and the limited availability in our restaurant. Your feedback has been shared internally so that we can review these points with the team. We are pleased to read that you were satisfied with the room, cleanliness, shower and the quality of the food and breakfast. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Jill Brouwers, Customer Service