Dear Rafaela, Thank you for letting us know about your concerns. We are pleased that our team made a positive impression on you during your stay. We are, however, sincerely sorry that some aspects of your stay did not meet your expectations. The comfort of your nights is important to us, and we regret that the sleeping arrangements did not feel as restful as they should have. Our housekeeping team is available daily from 10:00 to 14:00, and we encourage guests to let us know at reception or at check-in if they prefer uninterrupted rest or have specific requests regarding linen presentation. We also understand your concern about the limited amenities provided and the inconsistency you noticed. As a budget hotel, we aim to offer essential services efficiently, and we are sorry the experience fell short this time. Your feedback regarding the booking process has been noted, and we are glad our customer care team was able to assist you promptly by email. We hope that we are able to offer you an improved experience in the future. Kind regards, Lieven VAN DEN BULCKE, General Manager

Dear Varun K., Your feedback matters to us. We are truly sorry that your stay fell short in several important areas. Your comments about the room atmosphere and the bathroom experience have been noted, and we understand how these affected the quality of your rest. We also recognise your disappointment with the breakfast offering and the overall value, and we appreciate you taking the time to share these impressions with us. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Lieven VAN DEN BULCKE, General Manager

Dear Paul, Thank you for your positive feedback. We are delighted that you enjoyed your stay with us. Our location, just 300 metres from Antwerp Central Station, puts the zoo, the Diamond District, and the city’s finest museums within a short walk. We hope you were able to explore some of them. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Lieven VAN DEN BULCKE, General Manager

Dear Adam, Thank you for choosing us and for sharing your review. We are pleased that you found our breakfast selection varied and that our staff made a positive impression during your visit. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. As a budget hotel, our rooms are designed with simplicity in mind, and we understand that the limited furnishings fell short of what you had hoped for. The busy breakfast service is something we take note of, and we recognise that a crowded atmosphere can affect the overall experience. Nonetheless, we are glad that you felt the stay offered good value for the price. Our team is always available around the clock to assist with any needs that may arise during your time with us. We hope that we have the pleasure of welcoming you back in the future. Best regards, Lieven VAN DEN BULCKE, General Manager

Dear Zain, Thank you very much for your kind feedback. We are delighted that our location made your stay so convenient, with the station and city transit just steps away. Our hotel aims to offer a simple and affordable base so you can spend more on exploring Antwerp, and it is great to know this suited you well. The entire team look forward to welcoming you back on a future visit. Kind regards, Lieven VAN DEN BULCKE, General Manager

Dear Veronica L., Thank you for your positive feedback. We are delighted that you found our location so convenient, right by the train station and with easy access to Antwerp’s sights. Our team takes great pride in offering a warm, professional welcome, and we are glad you felt that throughout your stay. It is lovely to know your room felt comfortable and had everything you needed. We are also pleased you enjoyed our breakfast buffet and its variety of options. Your kind words about our daily housekeeping and the smooth online booking process mean a lot to us. The entire team looks forward to seeing you again in the future. Kind regards, Lieven VAN DEN BULCKE, General Manager

Dear Hillary, We are pleased that you found your room clean and in good working order. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our rooms are designed at 13 sqm, in keeping with the budget category, and we understand that the compact layout felt limiting. For future visits, our family rooms offer the same footprint with a double bed and bunk bed, which may feel more practical. We also regret that outside sounds disturbed your rest, even though every window is double glazed. Our reception team is available around the clock and can help with adjusting the window opening or addressing any comfort concern as it arises. Your remarks on the bedding have been noted as well, and we value your perspective on where we can refine the guest experience. Nonetheless, our central position places you just 300 metres from Antwerpen Centraal Station, with the zoo, the Diamond District and the historic centre all within a short stroll. We hope to have the opportunity to welcome you back in the future. Best regards, Lieven VAN DEN BULCKE, General Manager

Dear Alan, Your feedback matters to us. We are pleased that you found our location so convenient for accessing the trams and trains, and that you appreciated the nearby food outlets and the shop right next door. The ease of booking through the members app and the smooth online check-in also caught our attention, as did your kind mention of the daily housekeeping service and the fresh towels provided throughout your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our hotel does not offer air conditioning, as we are a budget property in a climate that rarely requires it, though our reception team is available around the clock to remove the window restriction upon request, allowing for greater airflow. We also regret that you were disturbed by sounds from the surroundings during your time with us. Our double-glazed windows are designed to minimise outside noise, and we always encourage guests to reach out to reception at any hour should something affect their comfort. Nonetheless, it is rewarding to know that the transport links served you well and that the local dining options added to your experience. We are also glad that our central position, just a short walk from the station, made it easy for you to explore the city. We do hope to be able to welcome you back for a better experience. Best wishes, Lieven VAN DEN BULCKE, General Manager

Dear Arne, Thank you for choosing us and for sharing your review. We are pleased that you found our hotel suitable for a one-night visit and that booking through the Accor ALL App was a smooth experience. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. We regret the shortcomings you noticed in the room and want you to know our housekeeping team is available daily from 10:00 to 14:00 to address any concerns on the spot. Our reception is also reachable 24 hours a day, ready to assist with any maintenance matters such as the lighting you mentioned. Nonetheless, we are glad the practical side of your stay worked out, allowing you to rest for the night. It would be a pleasure to have you return in the future. Kind regards, Lieven VAN DEN BULCKE, General Manager

Dear Mohammed, We appreciate your candid feedback; thank you. We are glad you found our hotel simple and easy to book, and that your overall stay was good. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is always available 24/7 at reception to help with any concerns, and we encourage guests to reach out so we can address issues on the spot. Our housekeeping team works daily from 10:00 to 14:00 and we would have been happy to revisit your room had we known about the areas you noticed. Nonetheless, we are delighted that our location worked so well for you, with Lidl next door, nearby halal eateries, and the city centre just steps away. We hope to see you again soon. Best regards, Lieven VAN DEN BULCKE, General Manager

Dear Derek, We appreciate you letting us know about your recent visit. We are sincerely sorry that some aspects of your stay did not meet your expectations. The external construction near the hotel is beyond our control, and we understand how disruptive early morning disturbances can be. Our double-glazed windows are designed to minimise outside sounds, and our reception team is available around the clock to assist with any concerns. Our housekeeping team follows the Planet 21 programme, where towels left hanging are not replaced, though we regret any inconsistency you noticed. We will share your observation with the team to ensure the guidelines are followed consistently. We hope to have the occasion to welcome you back in the near future. Kind regards, Lieven VAN DEN BULCKE, General Manager

Dear Kimberly, We appreciate you bringing your concerns to our attention. We are pleased that you found our location convenient for your visit and that you felt safe throughout your stay. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team is always available around the clock, and we wish you had been able to reach us by calling the reception from your mobile at 03… when the noise from other guests became disruptive, so we could have intervened promptly. We also regret the discomfort caused by the warm temperatures, and we are glad our team was able to provide a fan. Please know that we can remove the restriction on the window upon request to allow more fresh air into the room. The shortcoming in the bathroom and the overall upkeep you described do not reflect the standard we aim to deliver, and we have taken note of your comments. Nonetheless, we appreciate your kind mention of the fan our staff provided, and we are happy that you found the hotel to be a secure option for travellers on a budget. We look forward to welcoming you back. Best wishes, Lieven VAN DEN BULCKE, General Manager

Dear Ajay, Thank you for your honest feedback. We are truly sorry to hear that several aspects of your stay did not meet your expectations. As a budget hotel, our rooms are not equipped with air conditioning, yet our double-glazed windows are designed to reduce outside noise while still allowing fresh air to flow through. The team at reception is available around the clock and would have been happy to adjust the window opening upon request, which gives our guests more control over their comfort. The check-out shortcoming you mentioned is unusual, and we regret the impression it left. Our staff strives to provide attentive service at every stage of a guest’s visit, and we will take your feedback into consideration. We understand that a stuffy room and a city warming trend can affect the overall experience, and our central location means some street sounds are unavoidable, even with the soundproofing we have in place. We hope to see you again for a more enjoyable experience. Best wishes, Lieven VAN DEN BULCKE, General Manager

Dear Donagh, We really appreciate this positive review of your recent visit. We are delighted that you found our team so friendly and accommodating, and we will make sure Milos hears your lovely words. Our hotel aims to make every guest feel welcome, and it is wonderful to know your stay was perfect from start to finish. We all look forward to the pleasure of welcoming you back. Our kindest regards, Lieven VAN DEN BULCKE, General Manager

Dear Denis, Thank you for choosing us and for sharing your review. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel is situated in the lively city centre, only 300 metres from the central train station, which offers unmatched access to museums, shopping and historic landmarks. This central position can bring with it the hum of urban life, though our double-glazed soundproof windows are designed to keep your room calm and quiet. Your ratings for cleanliness, breakfast selection, value for money and the booking journey caught our attention. Our housekeeping team is available daily from 10:00 to 14:00 to care for every room. At breakfast, served from 6:30 on weekdays and 7:00 on weekends, we offer cereals, bread, croissants, jam, fruit and a range of hot and cold drinks. We strive to provide a fair price through dynamic pricing, which ensures the most favourable rate at the moment of booking, and our team is always reachable 24/7 to assist with any concern during your reservation. We are also committed to reducing single-use plastics and using bulk soap dispensers across the hotel, part of our Planet 21 programme. We do hope that you will return on another occasion. Best regards, Lieven V. DEN BULCKE, General Manager

Dear Andries, We are delighted that you found our rooms nice and comfortable. It is great to know that your stay with us felt pleasant from the moment you arrived. Our team truly values hearing that their friendliness and helpfulness made a difference. They work hard every day to create a warm and welcoming atmosphere, and your words mean a lot to them. We are also pleased that this visit was another enjoyable one for you. Knowing that you returned and had a great experience once again is the best compliment we could receive. Thank you again; we look forward to welcoming you back soon. Kind regards, Lieven VAN DEN BULCKE, General Manager

Dear Michael, Thank you for choosing us and for sharing your review. We are delighted that you found your room spacious and spotless. Our team is glad the breakfast left a good impression on you. We designed it to offer a pleasant start to the day, with a range of cold options that guests can enjoy at their own pace. It is great that our spot so close to the central train station made your trip smoother and gave you easy access to Antwerp. We hope we have the opportunity of seeing you again in the future. Kind regards, Lieven VAN DEN BULCKE, General Manager

Dear Leonard, We appreciate your candid feedback; thank you. We are delighted that our hotel suited your needs so well, with its short walk to Antwerp Central Station. Our team will be happy to hear that you found them helpful and friendly, and it is great that you enjoyed the breakfast each morning. We are also pleased that your room felt clean and that the beds gave you a comfortable night’s rest. However, we are sorry that the room size did not entirely meet your expectations. Our budget-friendly rooms are designed to offer all the essentials in a compact 13 sqm space, and we appreciate your understanding on this point. Nonetheless, we are glad that your stay with us worked well overall and that you had everything you needed for a pleasant visit to Antwerp. We hope we have the opportunity of seeing you again in the future. Kind regards, Lieven VAN DEN BULCKE, General Manager

Dear Mary, We take your feedback seriously and will use it to improve our services. We are pleased that you found the booking process straightforward and easy to navigate on our website. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Your comfort and rest are important to us, and we regret that disturbances during the night and shortcomings in the facilities left you feeling uneasy. Our reception team is available 24 hours a day to assist with any concerns that arise, and we would have welcomed the opportunity to address the situation at the time. Your feedback regarding the upkeep and design of the room has been noted with great attention. Nonetheless, we are glad that reserving your accommodation was a smooth and hassle-free experience. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Lieven VAN DEN BULCKE, General Manager