Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,478 reviews

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Description

Hotel extras

  • We are a pet-friendly hotel, for a fee.

  • Enjoy sweet mille-feuille at the boulangerie, voted the best in Latin America by the NY Times.

  • A hotel in São Paulo with a swimming pool and gym for your total leisure.

  • The only hotel with a helipad in the Ibirapuera region.

  • Make use of the tennis court for an additional fee.

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,478 reviews

Customer review rating 4.0/5

Petr B. Business - Confirmed reviews ALL

frequently longer waits for receptionist, otherwise all was fine, good service, good breakfast

Dear Mr. Petr, Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed the comfort of your accommodation, our breakfast, and the service provided by our team. Positive comments like yours are always very rewarding for us. At the same time, we sincerely apologize for the waiting times you experienced at the reception during check-in and check-out. We truly appreciate your feedback, as comments like yours are essential for us to evaluate improvements in our processes and service efficiency. We hope to have the pleasure of welcoming you again at Grand Mercure São Paulo Ibirapuera and providing you with an even more pleasant experience on your next visit. Kind regards, Beatriz Miecznikowski Guest Relations Team

Customer review rating 5.0/5

Alberto H. Families - Confirmed reviews ALL

As part of the ALL Signature experience, I was offered a room upgrade that was really pleasant for me and my wife

Prezado Alberto, Agradecemos imensamente por compartilhar sua experiência conosco e pela excelente avaliação concedida ao Grand Mercure Ibirapuera. Ficamos muito felizes em saber que sua estadia foi tão especial e que o upgrade oferecido como parte da experiência ALL Signature tornou sua hospedagem ainda mais agradável para você e sua esposa. É gratificante saber que os benefícios, o welcome drink, o presente de boas-vindas e o reconhecimento como membro Gold atenderam e até superaram suas expectativas. Também agradecemos pelo carinho ao mencionar Anna, Beatriz e Laura. Será um prazer compartilhar seu reconhecimento com toda a equipe de Guest Relations. Ficamos felizes ainda em saber que nossas iniciativas sustentáveis foram percebidas e valorizadas durante sua experiência conosco. Esperamos ter o prazer de receber vocês novamente em breve para mais momentos memoráveis no Grand Mercure Ibirapuera. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Customer review rating 5.0/5

Marcel L. V. B. Families - Confirmed reviews ALL

Ok

Prezado Marcel, Agradecemos por compartilhar sua avaliação e pela excelente pontuação concedida ao Grand Mercure Ibirapuera. Ficamos felizes em saber que sua experiência foi positiva em todos os aspectos da hospedagem, desde a reserva até o check-out. É muito gratificante saber que nossa equipe, acomodações, limpeza, café da manhã e serviços atenderam às suas expectativas. Esperamos ter o prazer de receber você e sua família novamente em uma próxima oportunidade para mais uma estadia agradável conosco. Com apreço, Beatriz Miecznikowski Analista de Qualidade e Customer Experience

Customer review rating 4.5/5

Jonathan D. O. C. Business - Confirmed reviews ALL

I’ve arrived in the hotel faced a few issues at the reception but as soon as I arrived in the room there’s a letter and complimentary items that was great for a good welcome

Dear Jonathan D. O. C., Thank you for taking the time to share your feedback about your recent stay at Grand Mercure Ibirapuera. We sincerely appreciate your comments and are pleased to know that the welcome amenities and personalized letter in your room helped make your arrival experience more pleasant. Creating thoughtful and welcoming moments for our guests is something we truly value. At the same time, we regret the issues you experienced during check-in and appreciate you bringing them to our attention. Your observations regarding ease of access and WiFi connection are very important and help us identify opportunities for improvement. We are also delighted to know that you enjoyed the accommodation, cleanliness, breakfast, and our sustainability efforts during your stay. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon for an even smoother and more enjoyable experience. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Customer review rating 2.5/5

Ilayda E. Business - Confirmed reviews ALL

All the sounds of people passing through the corridor could be heard.

Dear Ilayda E., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Ibirapuera. We sincerely regret that your accommodation did not provide the comfort and quiet environment you expected, especially due to the noise from the corridor. We understand how important a restful stay is, particularly during business trips, and we are sorry for the inconvenience caused. We also appreciate your comments regarding the WiFi connection and cleanliness, as they help us identify important opportunities for improvement. On the other hand, we are pleased to know that you enjoyed our breakfast selection and that your arrival and departure experiences were positive. For a future stay, we would be happy to assist with a quieter room preference whenever possible, to ensure a more comfortable experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again for a much better stay. With appreciation, Beatriz Miecznikowski Quality and Customer Experience Analyst

Other web-users rate our hotel

  • 155 reviews 8.6/10 Location
  • 479 reviews 8.1/10 Room
  • 597 reviews 8.4/10 Service
  • 16 reviews 2.3/10 WiFi
  • 304 reviews 8.9/10 Breakfast
  • 198 reviews 8/10 Comfort
  • 181 reviews 7.7/10 Food
  • 178 reviews 7.1/10 Cleanliness

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