Mercure La Rochelle Vieux-Port Sud Hotel

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Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 2,854 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Panoramic views of the old port and towers of La Rochelle

  • 1000 m² dedicated to your seminars and cocktail events

  • Private, free car park

  • Located a stone's throw from La Rochelle train station and the aquarium

Hotel location

Mercure La Rochelle Vieux-Port Sud Hotel

Quai Louis Prunier
17000 LA ROCHELLE
France

Telephone +33 5 46 50 61 50

Contact email

  • FROM AIRPORT:  ILLICO 2 DAMES BLANCHES

  • FROM CITY CENTRE:  ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF

  • By plane

    BORDEAUX MERIGNAC At 150km / 93 miles

  • By plane

    LA ROCHELLE LALEU At 5km / 3 miles

  • By car

    LA ROCHELLE 33 At 35km / 21 miles

  • By train

    LA ROCHELLE VILLE At 0km / 0 miles

GPS:46.153824, -1.149509

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'OCEANIDE

Panoramic restaurant with views over the harbor and historic towers of La Rochelle. Traditional cuisine, à la carte and set menus.

Our accommodation(s)

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

Our guest reviews

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,854 reviews

TripAdvisor Rating  3.5/5  1,422 reviews

Ideally located

Customer review rating 5.0/5

Crowned Couples - Confirmed reviews ALL

Located on the old harbour, you just park and walk. The staff is very welcoming and efficient. The hotel is now under restauration and should reopen in the summer 2023

Dear Mr Maya Perez, Thank you for taking the time to share your feedback. We hope to welcome you back in our new hotel in 2023. Sincerely, Morgane Front desk

An good stay in your hotel

Customer review rating 4.0/5

Peter D. Families - Confirmed reviews ALL

I have to say that we were very disappointed with the size of our privilege room- number 439. Over time we have used many privilege rooms in both Mercure and Novotel Hotels and this must go down as the smallest we have ever had Before the onset of covid the privilege rooms we had facing the Aquarium were alright.It was interesting to note that room 439 was the only one in the corridor marked as privilege and the same size as the normal room we had for our stay in October last. Moving on, like our,last visit we must complement the excellent food we had at dinner the Tuesday evening and very professional service by your team.Thank you . Regards Peter D.

Dear PETER D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Still, we are glad to know that you enjoyed the dinner at the restaurant, we also wanted to let you know that our hotel is closed now and will be for a duration of 14 months. We are planning on rebuilding every room, and also the common spaces. We are eager to welcome you back when we open the hotel again, Sincerely, Alex Réceptionniste

Great place

Customer review rating 5.0/5

Michael A. Couples - Confirmed reviews ALL

Great location excellent hotel and brilliant town

Dear MICHAEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane Front desk

Well located - no problem

Customer review rating 4.0/5

G. H. Families - Confirmed reviews ALL

We stayed there 3nights in March 22. Friendly service personnel. We might come back in a year or two. But then an electric charging station would be required.

Dear H. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. We will share your comments with our team. We take also into account your comments regarding electric charging station. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane Réceptionniste

Customer review rating 5.0/5

G. Y. Couples - Confirmed reviews ALL

Always very friendly staff to greet my wife and I, plus our pet labrador Otis. The stay was brief but enjoyable. The hotel is situated perfectly at the edge of the harbour/marina, with a car park that is easy to access and secure, which is important to us.

Dear Y. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaëlle Assistante Chef de Réception

Fantastic location, excellent parking, staff very helpful, room disappointing.

Customer review rating 3.5/5

Helen Couples - Confirmed reviews ALL

We needed room to park two vehicles safely and to be near the centre of La Rochelle, which is what the Mercure has. The two receptionists could not have been more efficient or helpful. When we had a leak in our bathroom, we were immediately moved to an alternative room with a larger bed. The second room, was of the standard we would expect for the price (311). The first room (420), was so small, we had limited room to walk around and nowhere to put our bags.

Dear HELEN H., We appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle. We are glad we have been helpful, furthermore, we inform your that we will close for renovations from April 2022 until Spring 2023 to offer you a new experience. Thank you again for sharing your experience, Sincerely, Morgane Front desk

Well located, good compromise

Customer review rating 4.0/5

Jean-marc B. Couples - Confirmed reviews ALL

A day in La Rochelle

Dear Jean-Marc B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. We also wanted to let you know that our hotel will be closed from late March 2022 to early Summer 2023, for a complete renovation. We will entirely rebuild the rooms and the common areas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Receptionist

Well located

Customer review rating 4.0/5

T. H. Friends - Confirmed reviews ALL

Nice experience- bath slippery and hard to get faucet to work.

Dear Mister H. , We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. We also inform you that our hotel will soon be completely renovated to improve your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Receptionist

Great place

Customer review rating 5.0/5

Chris M. Couples - Confirmed reviews ALL

Easy check in. Nice view of port from the room. Clean and comfortable.

Dear CHRISTOPHER m., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaëlle Assistante Chef de Réception

Well located next to the old port

Customer review rating 3.5/5

Martin Couples - Confirmed reviews ALL

This is a much overpriced Mercure the small rooms are not good, Dieppe has. Large rooms with a sea view a much better hotel. This hotel rates well as an Ibis. Although the positives are staff are excellent as is the breakfast, the location is good. The extra price for the port view is atrocious as really there is not an advantage as the town cleaner pressure washes the equipment outside the hotel at 7.0 clock, so early start whether you like it or not. The car park is good easy access and safe. Not really worth the extra money, but there is little choice if you drive!! Overall we had a good stay with the reservations as above. Would we come again to this hotel probably yes in the winter, not in the summer.

Dear MARTIN F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. We are sorry that your experience with the port vue did not meet your expectations. Our hotel will close for renovations to provide you a better experience and we will open in spring 2023. We inform you also that our parking is free so you don't need to pay extra charge for it. We hope to host you next time in our new hotel. Sincerely, Morgane Réceptionniste

A friendly and welcoming experience

Customer review rating 5.0/5

David Couples - Confirmed reviews ALL

All staff were incredibly helpful and friendly, which made staying at the Mercure in La Rochelle a pleasure. Excellent location, and the availability of parking was a major bonus.

Dear David K., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane, Réceptionniste

Wonderful restaurant

Customer review rating 3.5/5

Sarah Couples - Confirmed reviews ALL

Booked for a special birthday...it wasnt what I was expecting...hotel is tired and lacks atmosphere.. Rooms are ridiculously small and badly designed.. Our room in particular was not properly cleaned...found rubbish in the bathroom and under the bed! Staff were top notch though and restaurant was excellent

Dear SARAH F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and your remarks concerning the cleanliness issues. Also, we would like to inform you that the hotel is about to be fully renovated, with new, modern rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwenaëlle Assistante Chef de Réception

Good location, fenced parking.

Customer review rating 5.0/5

Lesley C. Couples - Confirmed reviews ALL

Very helpful staff

Dear LESLEY C., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane - receptionnist

We’ll located

Customer review rating 4.0/5

Adrianb Couples - Confirmed reviews ALL

Great overnight stop. Good location and views

Dear Guest, Thank you for taking the time to share your feedback. We inform you that our hotel will be entirely renovated soon to improve your experience. We hope to welcome you back to our hotel very soon! Sincerely, Morgane - Receptionnist

GOOD STAY

Customer review rating 4.5/5

Prof. D. B. O. P. Couples - Confirmed reviews ALL

GREAT STAFF

Dear Bob O., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane - receptionnist

Excellent location, lovely room

TripAdvisor rating 5.0/5

selmasouthgate TripAdvisor review

The hotel is superbly located, a stone's throw from the Vieux Port. The car park is an added bonus. A short walk to the centre of town and great bars, restaurants abnd cafés. The view of the port from the breakfastroom is delightful. Our room was beautiful, recently re-done and the showr room was excellent, with stylish fittings. The breakfast was delicious and plentiful.

hotel in prime location of la rochelle

TripAdvisor rating 3.0/5

349tads TripAdvisor review

The staff was great, especially the head bartender. We celebrated our 25th Anniversary, and he helped make it special. For the hotel, breakfast was adequate and hotel was clean but being by the sea it certainly will be difficult with people with sensitivities to mold. The air conditioner in our room absolutely could not cool the small European style room. Opening the window was a different problem that introduced the noise of drunks wandering about the harbor until 5 AM in the morning. Finally, the billing system for Accor is very confusing. It certainly created some anxiety at check out.

Mercure La Rochelle

TripAdvisor rating 4.0/5

486Len TripAdvisor review

We have stayed a number of times here. Well situated with free on site parking. The rooms and bathrooms are a more compact than most other Mercure hotels but adequate. The once fashionable bathroom is now looking dated and would benefit with updating, the fittings in our room had lost their chromium finish and looked jaded. Breakfast in the panoramic restaurant was the usual wide choice of products. One large retrograde step is the change of coffee machine. The previous one served excellent coffee. The new one serves a warm brown liquid with no discernable taste. AVOID ! Overall a good stay and we will be staying again, despite the new coffee machine, hopefully it will have gone.

Mercure La Rochelle

TripAdvisor rating 4.0/5

486Len TripAdvisor review

Have stayed before. Well situated near to the town, about 5 minutes walk away. Plenty of free parking on site. We had a privilege room, a bit smaller than some Mercures but fine. Staff very good. Breakfast, despite the covid problems, was very good, extremely well organised and the full fare was available. Look forward to our next stay.

Dear 486Len, Thank you for choosing Mercure La Rochelle Vieux Port Sud as your accommodation. It is always encouraging for us to learn that our valuable guests are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager

a lovely place to stay BUT

TripAdvisor rating 3.0/5

ganucheau TripAdvisor review

We booked this hotel a week before our stay and booked it because it had private parking. We asked for a parking space when we booked.The day before our arrival we were informed that parking was not available as the Tour de France was passing through and that was to be given priority. We did find parking in a public car park - and had to pay 15 euro for it- but were disappointed we were not told when we booked The service from Accor is usually much better than that, especially as we are Gold Loyalty card holders.

Dear ganucheau, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager Sincerely,

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