Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 8,222 reviews

ALLSAFE approved hotel

Information message

Mercure La Rochelle Vieux-Port Sud Hotel
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+ 20 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Panoramic views of the old port and towers of La Rochelle

  • 1000 m² dedicated to your seminars and cocktail events

  • Private, free car park

  • Located a stone's throw from La Rochelle train station and the aquarium

Hotel location

Mercure La Rochelle Vieux-Port Sud Hotel

Quai Louis Prunier
17000 la rochelle
france

Check-in from 15h00

Check out up to 12h00

  • FROM AIRPORT:  ILLICO 2 DAMES BLANCHES

  • FROM CITY CENTRE:  ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF

  • By plane

    BORDEAUX MERIGNAC At 150km / 93 miles

  • By plane

    LA ROCHELLE LALEU At 5km / 3 miles

  • By car

    LA ROCHELLE 33 At 35km / 21 miles

  • By train

    LA ROCHELLE VILLE At 0km / 0 miles

GPS:46.153824, -1.149509

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LOCEANIDE

Panoramic restaurant with views over the harbor and historic towers of La Rochelle. Traditional cuisine, à la carte and set menus.

Our accommodation(s)

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 894

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

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ALL Rating 4.2/5

8,222 reviews

TripAdvisor Rating 3.5/5

1,417 reviews

Good position

Customer review rating 4.0/5

Anonymous Couples - 04/11/2021 Confirmed reviews ALL

Good parking Welcoming staff Clean hotel Very small room Odd broken things

Great location for Vieux Port

Customer review rating 5.0/5

Valbee Couples - 30/10/2021 Confirmed reviews ALL

Had a two nights stay on the way back from Bergerac to Dieppe

Great Location but Poor Quality

Customer review rating 2.0/5

Ricardo Business - 28/10/2021 Confirmed reviews ALL

Great location with friendly and helpful front desk staff. The rooms are small. The beds are uncomfortable. The square pillows used on the beds are horrible. The toilet is woefully slow. The entire place is in need of refurbishing. It is very overpriced as compared to other accommodations in this region.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. We fully understand your complaints and we would like to sincerely apologize for the in room experience you had. Please know our hotel is conscious about these problems as they will be fixed very soon thanks to a full renovation of our property starting early 2022. We are thrilled to read that you enjoyed your interactions with our staff, and will make sure to share this feedback as well. We hope to get the chance to welcome you after our hotel rework. Best Regards,

Both the above

Customer review rating 4.0/5

Jillian E. Couples - 27/10/2021 Confirmed reviews ALL

The staff could not be faulted, all of them charming and helpful. Wonderful breakfasts. The bedroom: comfy bed, but low shelf with sharp edge on headboard on which I kept banging my head. Tap on bath very stiff and difficult to use. Curtain too small to cut out light at night. But we enjoyed our stay.

Customer review rating 4.5/5

Peter D. Couples - 22/10/2021 Confirmed reviews ALL

We had a very good stay. The room was very good indeed and the service and meals in the restaurant superb. Thank you.

Excellent

Customer review rating 4.0/5

Ciarán M. S. Business - 12/10/2021 Confirmed reviews ALL

Perfect 3-night stay. Extremely helpful and friendly staff. Ideally located hotel.

Dear CIARAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaëlle Assistant front office manager

Great location and hotel just perfect for us.

Customer review rating 4.5/5

Basil D. Couples - 03/10/2021 Confirmed reviews ALL

Beautiful room overlooking harbour.Very central.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, La Réception

Very nice facility in a great location

Customer review rating 5.0/5

James B. S. Couples - 01/10/2021 Confirmed reviews ALL

Beautiful and comfortable room Delightful meal

Noisy & cramped

Customer review rating 2.5/5

Andrew H. Couples - 22/09/2021 Confirmed reviews ALL

The hotel is incredibly noisy with very little sound absorption between rooms, from the corridor and the services. Rooms are cramped and tired

hotel in prime location of la rochelle

TripAdvisor rating 3.0/5

349tads 14/09/2021 TripAdvisor review

The staff was great, especially the head bartender. We celebrated our 25th Anniversary, and he helped make it special. For the hotel, breakfast was adequate and hotel was clean but being by the sea it certainly will be difficult with people with sensitivities to mold. The air conditioner in our room absolutely could not cool the small European style room. Opening the window was a different problem that introduced the noise of drunks wandering about the harbor until 5 AM in the morning. Finally, the billing system for Accor is very confusing. It certainly created some anxiety at check out.

Mercure La Rochelle

TripAdvisor rating 4.0/5

486Len 14/09/2021 TripAdvisor review

We have stayed a number of times here. Well situated with free on site parking. The rooms and bathrooms are a more compact than most other Mercure hotels but adequate. The once fashionable bathroom is now looking dated and would benefit with updating, the fittings in our room had lost their chromium finish and looked jaded. Breakfast in the panoramic restaurant was the usual wide choice of products. One large retrograde step is the change of coffee machine. The previous one served excellent coffee. The new one serves a warm brown liquid with no discernable taste. AVOID ! Overall a good stay and we will be staying again, despite the new coffee machine, hopefully it will have gone.

Mercure La Rochelle

TripAdvisor rating 4.0/5

486Len 14/09/2020 TripAdvisor review

Have stayed before. Well situated near to the town, about 5 minutes walk away. Plenty of free parking on site. We had a privilege room, a bit smaller than some Mercures but fine. Staff very good. Breakfast, despite the covid problems, was very good, extremely well organised and the full fare was available. Look forward to our next stay.

Dear 486Len, Thank you for choosing Mercure La Rochelle Vieux Port Sud as your accommodation. It is always encouraging for us to learn that our valuable guests are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager

a lovely place to stay BUT

TripAdvisor rating 3.0/5

ganucheau 13/09/2020 TripAdvisor review

We booked this hotel a week before our stay and booked it because it had private parking. We asked for a parking space when we booked.The day before our arrival we were informed that parking was not available as the Tour de France was passing through and that was to be given priority. We did find parking in a public car park - and had to pay 15 euro for it- but were disappointed we were not told when we booked The service from Accor is usually much better than that, especially as we are Gold Loyalty card holders.

Dear ganucheau, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager Sincerely,

Good choice in La Rochelle

TripAdvisor rating 4.0/5

Sharky010 Couples - 14/01/2020 TripAdvisor review

This hotel is well positioned close to the railway station, the old port and the new marina areas. It has good facilites and a a restaurant overlooking the harbour offering good food at reasonable prices.

disappointing

TripAdvisor rating 2.0/5

louisee172 Couples - 25/11/2019 TripAdvisor review

bathroom dangarous should have a bath mat as nearly slipped over in shower,bar area very small for size of hotel, should have some form of bar meals,snacks avalaible as you dont always want a full meal.

Dear Louise, Thank you for choosing our hotel for your recent stay in La Rochelle and taking time to write a review on TripAdvisor. About the size of the bar and the bathroom, we regret that the standard of our hotel did not match with what you were expected. We'll share your comments with relevants people in order to improve the quality of our product. Sincerely, Guillaume DUBOS Assistant front office manager

Another excellent overnight

TripAdvisor rating 5.0/5

Stephen P Couples - 04/11/2019 TripAdvisor review

Warm welcome as always. Excellent privilege room and welcome drink. Breakfast very good and the room is bright and airy with excellent views outside. I particluarly enjoyed the Halloween surprises. I will return.

Dear Stephen, Thank you for choosing the Mercure La Rochelle Vieux-Port for your stay and taking time to share your experience with us. What a delighted to read your comment and notice that you totally enjoy your stay in our hotel and that we met all your expecations with the location, the cleanliness and our services.Thank you for your kind words! It will be a real pleasure to welcome you back, we hope to be live up to your last experience. Sincerely, Guillaume DUBOS Assistant front office manager

A small room

TripAdvisor rating 5.0/5

agw1944 Couples - 31/10/2019 TripAdvisor review

We had booked a Privilege room but this turned out to be no larger or better equipped than a standard room ... no suites for upgrades exist in this hotel. It was comfortable enough but rather small. There were two problems ... the tilt/turn window was jammed shut and the bath/shower tap was very difficult to operate. The interior designer of the rooms in this hotel had excelled her/himself by incorporating a very awkward shelf above the bedhead, which is extremely uncomfortable for tall people, such as myself ... why do hotel designers do this sort of thing?! Also, the provision of small paper cups for tea or coffee is really not acceptable.

Dear guest, Thank you for taking time to share with us a review of your experience. I'm sorry that our product did not meet your expectations. I shared your comment to prevent this kind of inconvenience in futur. I do hope that we will have a future opportunity to welcome you back to La Rochelle in the future. Sincerely, Guillaume DUBOS Assistant front office manager

Nice, convenient and comfy

TripAdvisor rating 4.0/5

LauraBassford Couples - 12/09/2019 TripAdvisor review

Very comfy room all conveniences catered for, only criticism is the room was a little small and didn’t like the plastic and paper cups. Would stay here again - very good that the parking was free too!

Dear Laura, Thank you for taking the to share your opinion following your stay in our hotel Mercure La Rochelle Vieux-Port Sud We are delightful to read that you had a good stay, and that you could enjoy the comfort of the room as well as the free parking. We hope to welcome you once again in La Rochelle. Best Regards, Natacha JOUGLAR Front office manager

Cupboard Bathroom

TripAdvisor rating 3.0/5

hjkkauf Couples - 23/07/2019 TripAdvisor review

Hotel direct in the City. Good parking, free of charge. Bathroom terrible. Water flushing did not work properly. The bathroom is accessible through a cupboard door. Small window with view to the Port.

Bonjour, We would like to thank you for leaving us your feedback. We have well noted your observations and recommendations for improvements in bathroom. It is very important for us to keep the highest level of customer satisfaction standards possible. Thank you again for your feedback and we hope to receive you in the future, Kind regards, Natacha JOUGLAR Front office manager

Overnight Stop La Rochelle

TripAdvisor rating 3.0/5

simondC593JU Couples - 19/07/2019 TripAdvisor review

Average check in from Reception staff, Room was ready however there was a musky smell in the room which seemed to be coming from air con.Bar staff not totally manned and had to ask for assistance with ordering and reception staff seemed uninteresed. Breakfast good selection and attentive staff.At check out mentioned issues and not sure I'd return again and not the same as the first time we visited.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. NATACHA JOUGLAR Front office manager

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