Mercure La Rochelle Vieux-Port Sud (closed for renovations) 4 stars

Customer review rating (ALL Rating) 4.2/5 1,790 reviews

Quai Louis Prunier, 17000 LA ROCHELLE, France

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Panoramic views of the old port and towers of La Rochelle

  • 1000 m² dedicated to your seminars and cocktail events

  • Private, free car park

  • Located a stone's throw from La Rochelle train station and the aquarium

ALLSAFE approved hotel

Hotel location

Mercure La Rochelle Vieux-Port Sud (closed for renovations)

Quai Louis Prunier
17000 LA ROCHELLE
France

GPS:46.153824, -1.149509

Telephone +33 5 46 50 61 50

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'OCEANIDE

Non contractual photo

Panoramic restaurant with views over the harbor and historic towers of La Rochelle. Traditional cuisine, à la carte and set menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,790 reviews

TripAdvisor Rating  3.5/5  1,421 reviews

Ideally located

Customer review rating 5.0/5

Crowned Couples - Confirmed reviews ALL

Located on the old harbour, you just park and walk. The staff is very welcoming and efficient. The hotel is now under restauration and should reopen in the summer 2023

Dear Mr Maya Perez, Thank you for taking the time to share your feedback. We hope to welcome you back in our new hotel in 2023. Sincerely, Morgane Front desk

An good stay in your hotel

Customer review rating 4.0/5

Peter D. Families - Confirmed reviews ALL

I have to say that we were very disappointed with the size of our privilege room- number 439. Over time we have used many privilege rooms in both Mercure and Novotel Hotels and this must go down as the smallest we have ever had Before the onset of covid the privilege rooms we had facing the Aquarium were alright.It was interesting to note that room 439 was the only one in the corridor marked as privilege and the same size as the normal room we had for our stay in October last. Moving on, like our,last visit we must complement the excellent food we had at dinner the Tuesday evening and very professional service by your team.Thank you . Regards Peter D.

Dear PETER D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Still, we are glad to know that you enjoyed the dinner at the restaurant, we also wanted to let you know that our hotel is closed now and will be for a duration of 14 months. We are planning on rebuilding every room, and also the common spaces. We are eager to welcome you back when we open the hotel again, Sincerely, Alex Réceptionniste

Great place

Customer review rating 5.0/5

Michael A. Couples - Confirmed reviews ALL

Great location excellent hotel and brilliant town

Dear MICHAEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane Front desk

Well located - no problem

Customer review rating 4.0/5

G. H. Families - Confirmed reviews ALL

We stayed there 3nights in March 22. Friendly service personnel. We might come back in a year or two. But then an electric charging station would be required.

Dear H. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. We will share your comments with our team. We take also into account your comments regarding electric charging station. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Morgane Réceptionniste

Customer review rating 5.0/5

G. Y. Couples - Confirmed reviews ALL

Always very friendly staff to greet my wife and I, plus our pet labrador Otis. The stay was brief but enjoyable. The hotel is situated perfectly at the edge of the harbour/marina, with a car park that is easy to access and secure, which is important to us.

Dear Y. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaëlle Assistante Chef de Réception

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Other web-users rate our hotel

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  • 493 reviews 3.9/10 Comfort
  • 371 reviews 8.6/10 Breakfast
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  • 202 reviews 3.2/10 Vibe

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