Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

TripAdvisor rating 4.0/5 1,248 reviews
Mercure La Rochelle Vieux-Port Sud Hotel
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Hotel extras

  • Panoramic view of the Old Port and the Tours de La Rochelle towers

  • Restaurant open for lunch and dinner and lounge bar

  • 10,764 sq. ft. (1000 m2) for your seminars and cocktail parties

  • Free private parking available

  • Located a stone's throw from the train station and La Rochelle Aquarium

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request (Nearby)
  • Tennis
  • Beach and water sports
  • Bicycles rental (Nearby)
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure La Rochelle Vieux-Port Sud Hotel

Quai Louis Prunier
17000
la rochelle
france

Tel: +33546506150

Fax: (+33)5/46412431

Contact email

Check-in from 15h00

Check out up to 12h00

  • FROM AIRPORT :   ILLICO 2 DAMES BLANCHES

  • FROM CITY CENTRE :   ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF

  • By plane

    BORDEAUX MERIGNAC At 150km / 93 miles

  • By plane

    LA ROCHELLE LALEU At 5km / 3 miles

  • By car

    LA ROCHELLE 33 At 35km / 21 miles

  • By train

    LA ROCHELLE VILLE At 0km / 0 miles

GPS :46.153824, -1.149509

Our accommodations

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Classic Room with port view and 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

L'OCEANIDE

Type of cuisine: French

Photo non contractuelle / Strictly non binding

Panoramic restaurant with views over the harbor and historic towers of La Rochelle. Traditional cuisine, à la carte and set menus.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 894

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,547 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,248 reviews

disappointing

TripAdvisor rating 4.0/5

louisee172 Couples - 25/11/2019 TripAdvisor review

bathroom dangarous should have a bath mat as nearly slipped over in shower,bar area very small for size of hotel, should have some form of bar meals,snacks avalaible as you dont always want a full meal.

Comfortable hotel, good location

Customer review rating 4.2/5

Geoffrey T. Couples - 23/11/2019 Confirmed reviews ALL

Excellent stay. comfortable and convenient. Exceptionally helpful reception staff

Clean, welcoming and relaxing.

Customer review rating 4.2/5

Clare Friends - 20/11/2019 Confirmed reviews ALL

Fantastic location and excellent hotel providing us with all we wished for. Will visit again.

Dear Mrs. A., We very much appreciate your comments regarding your stay at the hotel Mercure La Rochelle Vieux-Port Sud. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception
Customer review rating 4.2/5

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

A very small room for the price. Nowhere comfortable to sit. Paper cups for hot drinks is a no no. As are plastic cups for drinking water. These should be china and glass.

Dear DAVIES A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will share it with our direction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Perfect location with parking but room on small side.

Customer review rating 4.2/5

Allan V. Families - 18/11/2019 Confirmed reviews ALL

Very smooth reception and welcome with very convenient parking on arrival. Breakfast very good. Bar service in evening a bit slow. Hotel just let down by size of the twin double room I booked, especially when with son in law on rugby trip! Check out was fine and reception very readily adjusted the bill to redeem my points

ideal hotel for good quality stopover experience

Customer review rating 4.2/5

Joy S. Couples - 14/11/2019 Confirmed reviews ALL

polite, helpful staff, comfy bed, good food

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant front office manager

Very good overall, but breakfast could be better

Customer review rating 4.2/5

Philippe Couples - 04/11/2019 Confirmed reviews ALL

Room was spacious, clean, quiet, well insulated (no noise). Very good bedding. The breakfast could have been better: scrambled eggs, sausages and bacon were fine, but the viennoiseries were of a very average quality.

Dear Mr P., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Another excellent overnight

TripAdvisor rating 4.0/5

Stephen P Couples - 04/11/2019 TripAdvisor review

Warm welcome as always. Excellent privilege room and welcome drink. Breakfast very good and the room is bright and airy with excellent views outside. I particluarly enjoyed the Halloween surprises. I will return.

Great location awful h.

Customer review rating 4.2/5

Great L. -. P. Q. H. Couples - 03/11/2019 Confirmed reviews ALL

Awful will not stay again! Receptionist miserable (it was Halloween but I don’t think it was and act) premier room tiny and noisy, the laundry was on the 4th floor so we could hear the machines all night. The control for the temperature in the room didn’t work, so we had to open the window and it was like being on Oxford Street!

Dear Mr. Thomson, Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards at Mercure. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Guillaume DUBOS Assistant Chef de Réception

A small room

TripAdvisor rating 4.0/5

agw1944 Couples - 31/10/2019 TripAdvisor review

We had booked a Privilege room but this turned out to be no larger or better equipped than a standard room ... no suites for upgrades exist in this hotel. It was comfortable enough but rather small. There were two problems ... the tilt/turn window was jammed shut and the bath/shower tap was very difficult to operate. The interior designer of the rooms in this hotel had excelled her/himself by incorporating a very awkward shelf above the bedhead, which is extremely uncomfortable for tall people, such as myself ... why do hotel designers do this sort of thing?! Also, the provision of small paper cups for tea or coffee is really not acceptable.

Another very satisfying visit

Customer review rating 4.2/5

Stephen Couples - 30/10/2019 Confirmed reviews ALL

Very warm welcome. Privilege room was great! A better room this time than on previous visits. This room had a separate space for working in and where the shower and toilet were. Will ask for this room on my next visit. A pity that they still insist on only giving one welcome drink per booking rather than per person. Breakfast was as usual ample with a wonderful view of the old harbour. Otherwise, a thoroughly pleasant visit.

Dear Mr P., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Great staff in a "tired" hotel.

Customer review rating 4.2/5

D P. Couples - 30/10/2019 Confirmed reviews ALL

As thr title says: all the staff in the hotel were wonderful, always very friendly and keen to help with sny queries. The fabric of the hotel is well past it's best: carpets throughout the building have thread bare patches, the bathroom that we had (room 245) had fittings that should have been replaced some time ago: the sink tap had lost it's chrome plating and was covered in verdigris, the bath tap and shower fittings were similar and the grout around the bath was mouldy and peeling. The corridors are definitely ready for re-painting. Breakfast was good with a great selection available and welcoming staff. The bar was small but adequate. The dinner menu srayed the same for each might that we were there - had it changed I guess it might be used more as the view across the harbour is fantastic.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also well noted your remarks concerning the need of refurbishement and confirm you that we are working on a complete renovation for soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception

A pleasant night's stay

Customer review rating 4.2/5

Jane Couples - 24/10/2019 Confirmed reviews ALL

Only 2 gripes. The shelf above the bed with lights is too low when sitting up in bed both my husband and I banged our heads several times. The additional pillow in the cupboard didn't have a cover

Dear Mrs F., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. We have also well noted your remark concerning the shelf and confirm that it will help us to improve our guest satisfaction. Thank you again for sharing your experience, and we hope to receive you again in the future. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Harbour View Hotel

Customer review rating 4.2/5

John B. Couples - 14/10/2019 Confirmed reviews ALL

The Mercure Hotel is situated on the harbour side of La Rochelle. Good safe parking for guests and the check in and reception was ok. We were given quite a small room at the far end of the corridor with the bathroom entered through a double door ( looked like a cupboard ). Comfortable and well fitted out. The restaurant for dinner was good as was the breakfast. Staff were all very nice.

Dear JOHN B., Thank you for sharing your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant front office manager

Stay at la Rochelle

Customer review rating 4.2/5

Anonymous Friends - 12/10/2019 Confirmed reviews ALL

Room clean, food good, fantastic location, comfy beds.

Dear ALLANA A., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Front Office Manager

Beautifully located hotel

Customer review rating 4.2/5

Hugh M. Couples - 10/10/2019 Confirmed reviews ALL

Very pleasant. The staff were friendly and efficient. Our room had a lovely view of the port. The room was incredibly small but worked. Bathroom was also small but clean and functional. I liked the onsite parking.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant front office manager

Well-situated and comfortable hotel but watch out for bar prices

Customer review rating 4.2/5

Chris T. Couples - 05/10/2019 Confirmed reviews ALL

We booked the hotel for one night as part of a road trip through Spain and France as we had never been to La Rochelle before and fancied having a look at the town. We wanted to be near the Vieux Port and the hotel was ideally situated for this. We also wanted a hotel with parking for our car. The hotel was clean and comfortable with efficient and helpful staff. I feel that the hotel is priced for its location. During the evening my wife and I had two coffees and two Baileys at a cost of 19 euros. Ouch!

Dear Mr. T., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guillaume DUBOS Assistant Chef de Réception

A perfect, worry-free stay

Customer review rating 4.2/5

Kat K. Business - 04/10/2019 Confirmed reviews ALL

Super comfortable hotel with excellent staff. Fantastic view of the restaurant overlooking the marina serving exquisite food. All my needs were accomodated making my stay totally worry-free.

Dear AIKATERINI K., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Great location

Customer review rating 4.2/5

Brad W. Couples - 01/10/2019 Confirmed reviews ALL

Helpful staff from the outset. Good room with view over port but a little small

Dear BRADLEY W., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Comfortable and convenient

Customer review rating 4.2/5

Donald Friends - 30/09/2019 Confirmed reviews ALL

Met expectations

Dear DONALD P., Thank you for your share about your stay at Mercure La Rochelle. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Best Regards, Guillaume DUBOS Assistant front office manager
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