Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

polite, helpful staff, comfy bed, good food

Room was spacious, clean, quiet, well insulated (no noise). Very good bedding. The breakfast could have been better: scrambled eggs, sausages and bacon were fine, but the viennoiseries were of a very average quality.

Warm welcome as always. Excellent privilege room and welcome drink. Breakfast very good and the room is bright and airy with excellent views outside. I particluarly enjoyed the Halloween surprises. I will return.

Awful will not stay again! Receptionist miserable (it was Halloween but I don’t think it was and act) premier room tiny and noisy, the laundry was on the 4th floor so we could hear the machines all night. The control for the temperature in the room didn’t work, so we had to open the window and it was like being on Oxford Street!

We had booked a Privilege room but this turned out to be no larger or better equipped than a standard room ... no suites for upgrades exist in this hotel. It was comfortable enough but rather small. There were two problems ... the tilt/turn window was jammed shut and the bath/shower tap was very difficult to operate. The interior designer of the rooms in this hotel had excelled her/himself by incorporating a very awkward shelf above the bedhead, which is extremely uncomfortable for tall people, such as myself ... why do hotel designers do this sort of thing?! Also, the provision of small paper cups for tea or coffee is really not acceptable.

Very warm welcome. Privilege room was great! A better room this time than on previous visits. This room had a separate space for working in and where the shower and toilet were. Will ask for this room on my next visit. A pity that they still insist on only giving one welcome drink per booking rather than per person. Breakfast was as usual ample with a wonderful view of the old harbour. Otherwise, a thoroughly pleasant visit.

As thr title says: all the staff in the hotel were wonderful, always very friendly and keen to help with sny queries. The fabric of the hotel is well past it's best: carpets throughout the building have thread bare patches, the bathroom that we had (room 245) had fittings that should have been replaced some time ago: the sink tap had lost it's chrome plating and was covered in verdigris, the bath tap and shower fittings were similar and the grout around the bath was mouldy and peeling. The corridors are definitely ready for re-painting. Breakfast was good with a great selection available and welcoming staff. The bar was small but adequate. The dinner menu srayed the same for each might that we were there - had it changed I guess it might be used more as the view across the harbour is fantastic.

Only 2 gripes. The shelf above the bed with lights is too low when sitting up in bed both my husband and I banged our heads several times. The additional pillow in the cupboard didn't have a cover

The Mercure Hotel is situated on the harbour side of La Rochelle. Good safe parking for guests and the check in and reception was ok. We were given quite a small room at the far end of the corridor with the bathroom entered through a double door ( looked like a cupboard ). Comfortable and well fitted out. The restaurant for dinner was good as was the breakfast. Staff were all very nice.

Room clean, food good, fantastic location, comfy beds.

Very pleasant. The staff were friendly and efficient. Our room had a lovely view of the port. The room was incredibly small but worked. Bathroom was also small but clean and functional. I liked the onsite parking.

We booked the hotel for one night as part of a road trip through Spain and France as we had never been to La Rochelle before and fancied having a look at the town. We wanted to be near the Vieux Port and the hotel was ideally situated for this. We also wanted a hotel with parking for our car. The hotel was clean and comfortable with efficient and helpful staff. I feel that the hotel is priced for its location. During the evening my wife and I had two coffees and two Baileys at a cost of 19 euros. Ouch!

Super comfortable hotel with excellent staff. Fantastic view of the restaurant overlooking the marina serving exquisite food. All my needs were accomodated making my stay totally worry-free.

Helpful staff from the outset. Good room with view over port but a little small

Met expectations