Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

Customer review rating 4.2/5 5,924 reviews

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Mercure La Rochelle Vieux-Port Sud Hotel
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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Panoramic views of the old port and towers of La Rochelle

  • 1000 m² dedicated to your seminars and cocktail events

  • Private, free car park

  • Located a stone's throw from La Rochelle train station and the aquarium

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request (Nearby)
  • Tennis
  • Beach and water sports
  • Bicycles rental (Nearby)
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure La Rochelle Vieux-Port Sud Hotel

Quai Louis Prunier
17000
la rochelle
france

Tel: +33546506150

Check-in from 15h00

Check out up to 12h00

  • FROM AIRPORT :  ILLICO 2 DAMES BLANCHES

  • FROM CITY CENTRE :  ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF

  • By plane

    BORDEAUX MERIGNAC At 150km / 93 miles

  • By plane

    LA ROCHELLE LALEU At 5km / 3 miles

  • By car

    LA ROCHELLE 33 At 35km / 21 miles

  • By train

    LA ROCHELLE VILLE At 0km / 0 miles

GPS :46.153824, -1.149509

Our accommodations

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Classic Room with port view and 1 double bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

L'OCEANIDE

Type of cuisine: French

Panoramic restaurant with views over the harbor and historic towers of La Rochelle. Traditional cuisine, à la carte and set menus.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 894

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,924 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,294 reviews

Well placed

Customer review rating 4.2/5

Eb Couples - 02/08/2020 Confirmed reviews ALL

Room too small , very small ! Issue to move around bed and to open luggage’s ! Good employee at reception.

Dear FREDERIQUE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. Regarding your feedback for the size of the room, the design of the room is study as a boat ca in but it's on your project to renove the hotel in 2021. We thankfull for your comments regarding the reception team and we will tell them for sure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Good stay

Customer review rating 4.2/5

Marianne Couples - 25/07/2020 Confirmed reviews ALL

Well situated hotel. Overall good service. Small Windows in room and very short bed with a shelf over, where you Can hurt you head, when sitting up in bed Reading. We would recomend to move that shelf.

Dear MARIANNE W., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

The hotel is in an excellent location with secure parking.

Customer review rating 4.2/5

Professor J. C. Couples - 24/07/2020 Confirmed reviews ALL

Despite the situation regarding COVID-19, we did not find our room (203) particularly clean. For example there was hair in the bath from a previous occupant. Also, the shower was difficult to control in terms of water temperature. So one shower taken was cold, the next too hot.

Dear JACK C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Lovely hotel in beautiful place.

Customer review rating 4.2/5

Dorothy G. Couples - 23/07/2020 Confirmed reviews ALL

We were sorry we could only spend one night. Everything was very well organised and we felt very comfortable and safe. Breakfast was excellent and staff were very helpful. We will stay again on our return journey to Spain in September.

Dear DOROTHY G., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Very good as always

Customer review rating 4.2/5

Ian H. Couples - 22/07/2020 Confirmed reviews ALL

very helpful staff and very clean room

Dear IAN h., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception
Customer review rating 4.2/5

S. Families - 21/07/2020 Confirmed reviews ALL

Satisfait

Monsieur S., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Natacha JOUGLAR Chef de Réception

First break this year !

Customer review rating 4.2/5

Peter D. Couples - 20/07/2020 Confirmed reviews ALL

We had an excellent 5 nights. We were very pleased with the service we got in the restaurant and bar from the staff and we were impressed with the precautions taken in light of the Covid 19 problems. It is some years since we have stayed at the Mercure, La Rochelle and the only disappointment was the smallness of the privilege room compared to others we have stayed in in recent years. Other than that it was good to be back in a location which is one of our favourites.

Dear PETER D., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Bas smell

Customer review rating 4.2/5

Anonymous Business - 17/07/2020 Confirmed reviews ALL

Sewer smell in the room.

Dear GAKU K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Very good location. we had a good stay.

Customer review rating 4.2/5

Anonymous Couples - 09/07/2020 Confirmed reviews ALL

Very nice.

Dear VANIA D., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Excellent friendly staff.

Customer review rating 4.2/5

Elisabeth M. Couples - 21/03/2020 Confirmed reviews ALL

A lovely treat for us which we will be repeating

Dear ELISABETH M., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Great location.

Customer review rating 4.2/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

Pleasant.

Dear AVRAM F., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Good choice in La Rochelle

TripAdvisor rating 3.5/5

Sharky010 Couples - 14/01/2020 TripAdvisor review

This hotel is well positioned close to the railway station, the old port and the new marina areas. It has good facilites and a a restaurant overlooking the harbour offering good food at reasonable prices.

Central

Customer review rating 4.2/5

Raychapman Couples - 12/01/2020 Confirmed reviews ALL

Great

DearMr C., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Great position overlooking the harbour. Friendly staff.

Customer review rating 4.2/5

Janv Couples - 02/01/2020 Confirmed reviews ALL

This was our third stay at the hotel during Christmas week. La Rochelle is beautiful, with lots of things to see and do. The hotel is next to the aquarium with excellent views over the old harbour. Easy walk to the harbour, old town, market and beach. Staff are very welcoming and rooms are clean and well equipped, including tea making facilities and a small fridge.

Dear Mr V., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception

excellent stay

Customer review rating 4.2/5

Paul Business - 19/12/2019 Confirmed reviews ALL

hotel provided service exactly as expected

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant front office manager
Customer review rating 4.2/5

Joe Friends - 17/12/2019 Confirmed reviews ALL

Nice hotel with friendly staff. However, in room coffee making facilities let the side down. In room cups were made of cardboard. Also, restock of coffee was not overly reliable and milk was a strange concentrated variety.

Dear Mr F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guilaume DUBOS Assistant Front office manager

Lovely Stay

Customer review rating 4.2/5

Iain B. Couples - 06/12/2019 Confirmed reviews ALL

Lovely stay, staff very friendly, pleasant and helpful. Room was modern, comfortable and well equipped, parking was especially useful for our visit.

Dear IAIN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Satisfactory,one or two areas could be better with a Hotel in that price bracket

Customer review rating 4.2/5

Timothy E. Couples - 06/12/2019 Confirmed reviews ALL

Service was good.Room very small,one chair for two people so someone has to sit on the bed. Did not bother with morning tea in the room as I cannot take hot drinks out of paper cups,again when you pay for a decent hotel this is not expected.

Dear TIMOTHY E., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

A refaire.

Customer review rating 4.2/5

Frances Couples - 03/12/2019 Confirmed reviews ALL

Very enjoyable, although the room was quite small, and the bathroom more like a cupboard, with no separate toilet.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Natacha JOUGLAR Chef de Réception

Rainy visit to La Rochelle

Customer review rating 4.2/5

Brian T. Families - 03/12/2019 Confirmed reviews ALL

We arrived earlier than originally anticipated. The rooms were ready and the check-in process was expedient. We we’re warmly welcomed, despite the very dull weather. The adjoining rooms were clean and well presented. It is only a short walk to the shopping centre, but the weather made it a little uncomfortable. By the time we arrived back at the hotel we were soaked. Hot showers, with excellent shampoo/conditioner were the order of the day. The hotel’s hair driers were very effective in helping to dry our cloths. Dinner at the restaurant was well prepared with generous servings and reasonable wines. Adjourning to the rooms was pleasant. The TV functions allowed us to watch a film in English language. A comfortable bed, warm a cosy followed by a hearty breakfast the following morning prepared us well for our visit to the La Rochelle Aquarium, suitably located next to the hotel. Despite the weather, the family enjoyed our visit to La Rochelle, mainly thanks to the warm hospitable welcome at Hotel Mercury. We will be back....

Dear BRIAN T., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception
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