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Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

Customer review rating 4.2/5 7,190 reviews

ALLSAFE approved hotel

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Mercure La Rochelle Vieux-Port Sud Hotel
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+ 12 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Panoramic views of the old port and towers of La Rochelle

  • 1000 m² dedicated to your seminars and cocktail events

  • Private, free car park

  • Located a stone's throw from La Rochelle train station and the aquarium

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request (nearby)
  • Tennis
  • Beach and water sports
  • Bicycles rental (nearby)
Business services
  • 20 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure La Rochelle Vieux-Port Sud Hotel

Quai Louis Prunier
17000 la rochelle
france

Tel: +33546506150

Check-in from 15h00

Check out up to 12h00

  • FROM AIRPORT :  ILLICO 2 DAMES BLANCHES

  • FROM CITY CENTRE :  ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF

  • By plane

    BORDEAUX MERIGNAC At 150km / 93 miles

  • By plane

    LA ROCHELLE LALEU At 5km / 3 miles

  • By car

    LA ROCHELLE 33 At 35km / 21 miles

  • By train

    LA ROCHELLE VILLE At 0km / 0 miles

GPS :46.153824, -1.149509

Our accommodation(s)

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Harbour view, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with port view and 1 double bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Harbour view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Park view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

L'OCEANIDE

Type of cuisine: French

Panoramic restaurant with views over the harbor and historic towers of La Rochelle. Traditional cuisine, à la carte and set menus.

LE BAR

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 894

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,190 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,364 reviews

Well located

Customer review rating 4.5/5

Intoor Business - 05/06/2021 Confirmed reviews ALL

The principal advantage of this hotel its location (near to railway Station, town center, bus stops, public parking and car renters). In addition very nice view to old Port from room if you are lucky enough to get one room in this viwe... During my first visit I had some difficulties.. But it is better this time...

Dear Gopia E., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's true, it's a difficult period, we try to do our best even with this restriction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaëlle Assistant front office manager

Well located but it could be better.

Customer review rating 2.5/5

Isabela Couples - 23/05/2021 Confirmed reviews ALL

It was Ok, but it could be better for a Mercure hotel.

Dear Mrs Monnerat Mendez, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gwenaëlle Assistant front office manager

Room Needed repairs

Customer review rating 3.0/5

Tara P. Business - 04/05/2021 Confirmed reviews ALL

During the last year there has not been a lot of travel and I understand that means there has not been a lot of business but it also means that the management could go and inspect all of the bed rooms, In room 417 the draws where all broken there is also an unslightly chip of about 5cm in length out of the head board,

Dear TARA P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Well located

Customer review rating 3.0/5

A T. Couples - 04/04/2021 Confirmed reviews ALL

Rooms a bit too small, which is difficult during lockdown especially as we had to have dinner in the room...The windows are quite small too. The beds were comfortable, but only 1 pillow each ... We weren’t given metal cutlery with dinner, which seems a bit cheap and less hygienic. The bathroom had black mold stains on the silicon joints, not acceptable. There was a really strange way to open the tap of the shower, we had to call the reception, I had a wonderful room at the Mercure Avignon, this was rather disappointing, it means that there isn’t an established standard & I will not automatically book a Mercure hotel as I would have done before. I have lost confidence in this chain. The staff was helpful.

Dear ANNA T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Sejour agreable

Customer review rating 4.0/5

Anonymous Couples - 08/03/2021 Confirmed reviews ALL

Personnel agreabel

Dear ROUDIL M., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Noisy

Customer review rating 3.0/5

Nicholas Families - 04/01/2021 Confirmed reviews ALL

In all respects but one our stay was comfortable.However on the night we stayed there we were awoken at 1 a.m. by a lot of noisy revellers on the floor above us. To my consternation I was then awoken again at about 4 a.m. or 5 a.m. by persistent knocking on our door. I opened it to discover a complete stranger, a drunken young man, who asked me for a lighter. You can imagine my reply and if I had not had my 87 year old mother with me I would have taken the matter much further. I reported the incident to the front desk in the morning. The staff acknowledged the incident.

Dear NICHOLAS M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume DUBOS Assistant Chef de Réception
Customer review rating 3.5/5

Fabrizio B. Business - 28/10/2020 Confirmed reviews ALL

Arrived the evening left the morning... Long queue for the breakfast Room was not clean as expected (hair + dirty surfaces)

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Natacha JOUGLAR Chef de Réception

Walking distance to shops, restaurants, city centre

Customer review rating 4.0/5

Cherie S. Couples - 17/10/2020 Confirmed reviews ALL

Always stay here when in La Rochelle However, the room was way too hot and no way of turning it down. Slept with window open but still too hot. Nice bath, comfy bed, clean and COVID measures well applied

Dear Guest, Thank you for taking the time to share your feedback. We have well noted your remarks about the heating and will transfer it to our maintenance department. We hope to welcome you back to our hotel very soon! Sincerely, Guillaume DUBOS Assistant Front Office Manager

Very disappointing service

Customer review rating 1.0/5

Julia Couples - 12/10/2020 Confirmed reviews ALL

First night, even it’s a connecting room, with noise usually is normal, but with the neighbor smoke cigarettes and weed is kinda a joke - that makes me and my husband had strong headache. We had to change a room at 2am. Ok it’s fine. But there are no any apologies next day. Feels like it’s a motel, not a 4-star hotel. As a gold member, I think Accor All’s membership management is bad too. It’s kinda ruined our weekend.

Dear OUYANGWEN T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Mercure La Rochelle

TripAdvisor rating 4.0/5

486Len 14/09/2020 TripAdvisor review

Have stayed before. Well situated near to the town, about 5 minutes walk away. Plenty of free parking on site. We had a privilege room, a bit smaller than some Mercures but fine. Staff very good. Breakfast, despite the covid problems, was very good, extremely well organised and the full fare was available. Look forward to our next stay.

Dear 486Len, Thank you for choosing Mercure La Rochelle Vieux Port Sud as your accommodation. It is always encouraging for us to learn that our valuable guests are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager

a lovely place to stay BUT

TripAdvisor rating 3.0/5

ganucheau 13/09/2020 TripAdvisor review

We booked this hotel a week before our stay and booked it because it had private parking. We asked for a parking space when we booked.The day before our arrival we were informed that parking was not available as the Tour de France was passing through and that was to be given priority. We did find parking in a public car park - and had to pay 15 euro for it- but were disappointed we were not told when we booked The service from Accor is usually much better than that, especially as we are Gold Loyalty card holders.

Dear ganucheau, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager Sincerely,

Good choice in La Rochelle

TripAdvisor rating 4.0/5

Sharky010 Couples - 14/01/2020 TripAdvisor review

This hotel is well positioned close to the railway station, the old port and the new marina areas. It has good facilites and a a restaurant overlooking the harbour offering good food at reasonable prices.

disappointing

TripAdvisor rating 2.0/5

louisee172 Couples - 25/11/2019 TripAdvisor review

bathroom dangarous should have a bath mat as nearly slipped over in shower,bar area very small for size of hotel, should have some form of bar meals,snacks avalaible as you dont always want a full meal.

Dear Louise, Thank you for choosing our hotel for your recent stay in La Rochelle and taking time to write a review on TripAdvisor. About the size of the bar and the bathroom, we regret that the standard of our hotel did not match with what you were expected. We'll share your comments with relevants people in order to improve the quality of our product. Sincerely, Guillaume DUBOS Assistant front office manager

Another excellent overnight

TripAdvisor rating 5.0/5

Stephen P Couples - 04/11/2019 TripAdvisor review

Warm welcome as always. Excellent privilege room and welcome drink. Breakfast very good and the room is bright and airy with excellent views outside. I particluarly enjoyed the Halloween surprises. I will return.

Dear Stephen, Thank you for choosing the Mercure La Rochelle Vieux-Port for your stay and taking time to share your experience with us. What a delighted to read your comment and notice that you totally enjoy your stay in our hotel and that we met all your expecations with the location, the cleanliness and our services.Thank you for your kind words! It will be a real pleasure to welcome you back, we hope to be live up to your last experience. Sincerely, Guillaume DUBOS Assistant front office manager

A small room

TripAdvisor rating 5.0/5

agw1944 Couples - 31/10/2019 TripAdvisor review

We had booked a Privilege room but this turned out to be no larger or better equipped than a standard room ... no suites for upgrades exist in this hotel. It was comfortable enough but rather small. There were two problems ... the tilt/turn window was jammed shut and the bath/shower tap was very difficult to operate. The interior designer of the rooms in this hotel had excelled her/himself by incorporating a very awkward shelf above the bedhead, which is extremely uncomfortable for tall people, such as myself ... why do hotel designers do this sort of thing?! Also, the provision of small paper cups for tea or coffee is really not acceptable.

Dear guest, Thank you for taking time to share with us a review of your experience. I'm sorry that our product did not meet your expectations. I shared your comment to prevent this kind of inconvenience in futur. I do hope that we will have a future opportunity to welcome you back to La Rochelle in the future. Sincerely, Guillaume DUBOS Assistant front office manager

Nice, convenient and comfy

TripAdvisor rating 4.0/5

LauraBassford Couples - 12/09/2019 TripAdvisor review

Very comfy room all conveniences catered for, only criticism is the room was a little small and didn’t like the plastic and paper cups. Would stay here again - very good that the parking was free too!

Dear Laura, Thank you for taking the to share your opinion following your stay in our hotel Mercure La Rochelle Vieux-Port Sud We are delightful to read that you had a good stay, and that you could enjoy the comfort of the room as well as the free parking. We hope to welcome you once again in La Rochelle. Best Regards, Natacha JOUGLAR Front office manager

Cupboard Bathroom

TripAdvisor rating 3.0/5

hjkkauf Couples - 23/07/2019 TripAdvisor review

Hotel direct in the City. Good parking, free of charge. Bathroom terrible. Water flushing did not work properly. The bathroom is accessible through a cupboard door. Small window with view to the Port.

Bonjour, We would like to thank you for leaving us your feedback. We have well noted your observations and recommendations for improvements in bathroom. It is very important for us to keep the highest level of customer satisfaction standards possible. Thank you again for your feedback and we hope to receive you in the future, Kind regards, Natacha JOUGLAR Front office manager

Overnight Stop La Rochelle

TripAdvisor rating 3.0/5

simondC593JU Couples - 19/07/2019 TripAdvisor review

Average check in from Reception staff, Room was ready however there was a musky smell in the room which seemed to be coming from air con.Bar staff not totally manned and had to ask for assistance with ordering and reception staff seemed uninteresed. Breakfast good selection and attentive staff.At check out mentioned issues and not sure I'd return again and not the same as the first time we visited.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. NATACHA JOUGLAR Front office manager

Really good hotel

TripAdvisor rating 5.0/5

Fearless65682714265 Couples - 04/06/2019 TripAdvisor review

A most enjoyable 4 night break. Excellent service particularly in the restaurant. We look forward to returning one day. Make sure to visit the Aquarium situated nearby, or of the best attractions I have visited. The big wheel is also a wonderful experience.

Dear guest, Thank you for sharing your experience regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive such good feedback. Your nice comments will be shared with our team. We hope to receive you again in the future. Sincerely, Natacha - front office manager

Great hotel near to the Vieux Port near to all attractions.

TripAdvisor rating 5.0/5

JandP-109 Couples - 31/12/2018 TripAdvisor review

We stayed here for 5 nights over Xmas. Compact room with good views of the port and towers. Great buffet breakfast. Friendly staff. Lovely walks around the harbour, along the seafront, in the old town- all on level ground. La Rochelle is well worth a visit. Loads to do and see. Excellent market, museums, aquarium and historic towers. Lovely beach, great shops, bars and restaurants.

Dear JandP-109, Thank you so much for your comment. We are very pleased to read that you have enjoyed our hotel and our lovely town. Hope to see you soon in Mercure La Rochelle. Kind regards, Elisabeth.

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