Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

hotel provided service exactly as expected

Nice hotel with friendly staff. However, in room coffee making facilities let the side down. In room cups were made of cardboard. Also, restock of coffee was not overly reliable and milk was a strange concentrated variety.

Lovely stay, staff very friendly, pleasant and helpful. Room was modern, comfortable and well equipped, parking was especially useful for our visit.

Service was good.Room very small,one chair for two people so someone has to sit on the bed. Did not bother with morning tea in the room as I cannot take hot drinks out of paper cups,again when you pay for a decent hotel this is not expected.

Very enjoyable, although the room was quite small, and the bathroom more like a cupboard, with no separate toilet.

We arrived earlier than originally anticipated. The rooms were ready and the check-in process was expedient. We we’re warmly welcomed, despite the very dull weather. The adjoining rooms were clean and well presented. It is only a short walk to the shopping centre, but the weather made it a little uncomfortable. By the time we arrived back at the hotel we were soaked. Hot showers, with excellent shampoo/conditioner were the order of the day. The hotel’s hair driers were very effective in helping to dry our cloths. Dinner at the restaurant was well prepared with generous servings and reasonable wines. Adjourning to the rooms was pleasant. The TV functions allowed us to watch a film in English language. A comfortable bed, warm a cosy followed by a hearty breakfast the following morning prepared us well for our visit to the La Rochelle Aquarium, suitably located next to the hotel. Despite the weather, the family enjoyed our visit to La Rochelle, mainly thanks to the warm hospitable welcome at Hotel Mercury. We will be back....

We were pleased with the hotel location for access to the town and Vieux Port however there was a car rally on the area opposite the hotel - and our room. On the Saturday this was noisy and commentary started at around 7.30 am and more commentary and prizegiving at midnight going on until after 2 am. We were not warned about this before or during check-in. Friends staying at the same hotel who booked via your site were contacted beforehand and given the option to cancel for a full refund. On check out we remarked on the noisy car rally event and a brief apology was made.

bathroom dangarous should have a bath mat as nearly slipped over in shower,bar area very small for size of hotel, should have some form of bar meals,snacks avalaible as you dont always want a full meal.

Excellent stay. comfortable and convenient. Exceptionally helpful reception staff

Fantastic location and excellent hotel providing us with all we wished for. Will visit again.

A very small room for the price. Nowhere comfortable to sit. Paper cups for hot drinks is a no no. As are plastic cups for drinking water. These should be china and glass.

Very smooth reception and welcome with very convenient parking on arrival. Breakfast very good. Bar service in evening a bit slow. Hotel just let down by size of the twin double room I booked, especially when with son in law on rugby trip! Check out was fine and reception very readily adjusted the bill to redeem my points

polite, helpful staff, comfy bed, good food

Room was spacious, clean, quiet, well insulated (no noise). Very good bedding. The breakfast could have been better: scrambled eggs, sausages and bacon were fine, but the viennoiseries were of a very average quality.

Warm welcome as always. Excellent privilege room and welcome drink. Breakfast very good and the room is bright and airy with excellent views outside. I particluarly enjoyed the Halloween surprises. I will return.