Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

We booked your hotel because it had private parking and I asked for a space when we booked- almost a week before our arrival. I was therefore disappointed to receive an email the day before our arrival to say car parking was not available as the Tour De France was passing through. If we had been told this at the beginning we would not have booked. We managed to find a space in the public car park- and had to pay 15.60 EUR- but that is not the service we have come to expect from Accor hotels, especially for Gold Loyalty card holders.

It is always a pleasure to spend time in the hotel. The staff are very courteous and the accommodation is always superb.

The room was good. The breakfast regular as the service

Very good rooms, excellent house keeping, friendly front office as well as other staff very cooperative and helpful Will certainly stay here when we visit next

Fantastic experience ..complimented the fantastic work being done by the breakfast staff at the restaurant catering to the guest traffic and still adhering to the COVID safety guidelines . I gave the compliments to the staff at the restaurant and the manager on duty at the reception!!! Fantastic effort. Very good experience overall !!

Want went well: Location of the hotel was superb. The meal we had in the restaurant in the evening was very good , as was the service. The break fast was also good. The precautions taken re Covid were thorough and very reassuring. Overall we were very pleased we selected the hotel for our stay. Even better if: We had requested an early check in and were disappointed to find that our rooms were not ready on our arrival, although alternative rooms were found and the fee for the early book in was returned (the staff were helpful in that respect). Major disappointment: The mechanism in the wash basin was completely broken and unusable. We contacted reception and a technician was dispatched to resolve the problem. He could not fix the problem but did remove the mechanism so that the basin could be used i.e. for the cleaning of teeth. The following day the maid who cleaned the room was unaware of the problem and put the mechanism back in the basin with the result that once again the wash basin could not be used. We contacted reception and a very helpful member of staff attempted to resolve the problem and later called for a second colleague and between them they managed to remove the mechanism again (this was just before 2300 hours). The most disappointing aspect of this situation was that the technician was aware that the problem had not be resolved on Friday afternoon and yet he failed to report the problem, so that on the Saturday evening we were faced with the same problem again. Overall we were pleased with our stay at the hotel and the staff we contacted were polite and helpful in attempting to sort out the problem with the basin; it is just disappointing that there was a problem in the first place (which was never properly resolved).

It was a good experience, good place, good bed ect.

Room badly designed, shower screen didn’t fit so water everywhere. Poor WiFi. Not great value for money.

Wonderful modern hotel, great staff and atmosphere, would highly recommend.

Pros: Location and Parking Cons: Limited breakfast, curtains in the room let the light pass, in the morning I could not sleep til late

Room too small , very small ! Issue to move around bed and to open luggage’s ! Good employee at reception.

Well situated hotel. Overall good service. Small Windows in room and very short bed with a shelf over, where you Can hurt you head, when sitting up in bed Reading. We would recomend to move that shelf.

Despite the situation regarding COVID-19, we did not find our room (203) particularly clean. For example there was hair in the bath from a previous occupant. Also, the shower was difficult to control in terms of water temperature. So one shower taken was cold, the next too hot.

We were sorry we could only spend one night. Everything was very well organised and we felt very comfortable and safe. Breakfast was excellent and staff were very helpful. We will stay again on our return journey to Spain in September.

very helpful staff and very clean room