Novotel Rouen Sud Hotel 4 stars

the staff were very helpful and polite even though we arrived after 10.30pm. they made us feel welcome, the room was clean and the beds were very comfy

As ever, an efficient check in and check out. Excellent bar and evening meal. Staff always solicitous and courteous. We feel comfortable and at home. My only suggestion would be for different pillows. I find the ones provided to be quite uncomfortable, which affects my sleep quality.

We have stayed many times so it was as expected

Very poor. I told at check in and check out I didn't want breakfast yet I was still charged on fast checkout. I needed to contact the hotel and point this out and I recieved a curt email with no apology. Very poor more disappointing that I knew the staff were not listening when I asked for no breakfast.

Just a one night over but as usual excellent service, good food, very spacious and comfortable room ... Novotel Rouen Sud never disappoints me

I had a problem with my booking in September 2019. This was superbly dealt with by Alicia, who is on the front desk. She could not have been more helpful. Thank you. All of the staff in the Hotel were excellent.

Just an overnight stay with our dog. Lovely receptionist who made us most welcome. Room fine and very good outside space to walk my dog. Food in restaurant was OK but maybe the menu needs looking at, although I know it is always the same in Novotels in France.

Excellent accueil

see above. As a result we are thinking of staying elsewhere. We also requested a room with too much noise and light and we were positioned overlooking the pool and overnight lights

Wish the elevator was bigger to accommodate luggage amount from long haul flights. Wish the staff had more English. Pity the pool wasn't heated but braved it. Some cups were dirty at the morning breakfast buffet. Average size room with average standard of cleanliness.

Staff great but the hotel is dingy and needs to be refreshed. Dinner was barely adequate as was breakfast. A very basic stopover hotel. Why do we still have to endure the chemical perfume in the washing powder used for the linen and pumped into the rooms by the airconditioning? Vile, makes me feel ill.

Days stay at the hotel was ok, but not great, Specially during my stay, there was a party/conference at the hotel in the evening. The party was done outside in the garden of the hotel but which was surrounding all the hotels room. they blasted the music till quite late.. I complained to the hotel reception to ask to bring the music down but, i had to put my ear plugs to be able to fall asleep which was after 11pm..

Hotel was okay, please be aware of the presentation of the toilets near the reception though. I experienced them as old and worn. needs a make over.

I was surprised to find that the shower wouldn't even stay in the shower holder in the top level (the ceiling was in the way). Was told initially that there was no room the the restaurant until 9:30pm, but when enquiries in the restaurant we got in (excellent service in the restaurant). Can't understand why I could add charges to my room, I felt like a second class citizen.

See above. Would not use again