Novotel Rouen Sud 4 stars

Customer review rating (ALL Rating) 4.1/5 1,184 reviews

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Description

Hotel extras

  • Hotel 100% renovated and air-conditioned.

  • "Le Lodge" new restaurant, bar and terrace.

  • Unheated outdoor pool, tennis & petanque available in our wooded garden.

  • Free car park equipped with paid Tesla electric vehicle charging stations.

  • 5-min walk: Zenith & exhib. center. 20 min TEOR rapid bus: downtown Rouen.

Our accommodation(s)

Hotel location

Novotel Rouen Sud

Angle Avenue de l'Université, Rue de la Mare Sansoure
76800 SAINT ETIENNE DU ROUVRAY
France

GPS:49.389931, 1.059331

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LE LODGE

A living space where the warm atmosphere and decor take you through the ages. The fireplace and sofas in the bar offer you a moment of comfort and relaxation. Our terrace welcomes you in the natural setting of the Rouvray forest.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,184 reviews

TripAdvisor Rating  3.5/5  893 reviews

Customer review rating 5.0/5

B. Business - Confirmed reviews ALL

le changement est radical c est agreable

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Rouen Sud. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos meilleurs sentiments. Laura – Réceptionniste– Novotel Rouen Sud

Good stay

Customer review rating 4.0/5

Mr M. Couples - Confirmed reviews ALL

Staff very helpful room clean and tidy

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

The hotel is coming to the end of some building works and is looking very good. Good room.

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura – Receptionist – Novotel Rouen Sud

Returning Visit

Customer review rating 3.5/5

Paul S. F. Couples - Confirmed reviews ALL

The Hotel is still undergoing renovation, and there is building work being carried on. Parts of the corridors have no carpet. The lift is tiny! Our room was 228, but one has to press 1, on the lift. Many people get confused and press the wrong button. What has been done is very good. However, we were very kindly upgraded to an executive room, but unlike previous years, there was no sofa bed! There are also no twin bedded rooms, or very few! In the superior rooms there is no fridge. There was a screw sticking out from a shelf in the room - dangerous! The waste bins have no liners, so the cleaners have to clean the bin every day, instead of removing the liner. The bedside tables are useless. The restaurant is much improved, and the meal was excellent. The staff were also excellent and very attentive. Whilst the renovations are being carried out, you should reduce the prices. I hope that the above is constructive.

Mr F., We thank you for taking the time to write to us following your stay at Novotel Rouen Sud. It is with great pleasure that we receive your compliments. Also, we are sorry that the work and our services did not meet your expectations, and we ask you to accept our most sincere apologies. Rest assured that the necessary measures will be implemented to improve the quality of services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. Looking forward to welcoming you soon, please accept, Sir, the expression of our best feelings. Laura – Receptionist – Novotel Rouen Sud

Good but not excellent stay.

Customer review rating 3.5/5

Andrew C. Couples - Confirmed reviews ALL

I do not recall any information when booking about the renovation work that was going on at the hotel. As we were staying overnight this would not have troubled us but it would be a problem for anybody staying over several nights or for families. Secondly, I have used Novotel for probably forty years or maybe more. Breakfasts have been reduced in range and quality over many years. That is a shame because it makes me consider a breakfast elsewhere if I am not in a hurry.

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Other web-users rate our hotel

  • 229 reviews 9.4/10 Location
  • 613 reviews 5/10 Room
  • 540 reviews 8.8/10 Service
  • 7 reviews 6.8/10 WiFi
  • 219 reviews 7.6/10 Breakfast
  • 209 reviews 3.8/10 Vibe
  • 191 reviews 3.5/10 Cleanliness
  • 135 reviews 4.5/10 Amenities

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