Novotel Rouen Sud Hotel 4 stars

Habituelle

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Always happy to stay here.

Ordinary - slightly disappointing in that the Supérieure room was just standard, the bathroom tired, scruffy, and small - the write up and the pictures promised something infinitely better than what we got. We stayed in an IBIS Styles for the following two nights and got a better room andexperience for 75 euros in place of your 135 euros! Think about small things - like cheap paper cups that go soggy for tea making - stop cutting corners and look at the details - that's what counts when people stay with you - I will remember your hotel as the one with cheap, nasty paper cups Decide where your market is - don't pretend to be a cosy romantic get away in the Rouen countryside when your hotel is rammed with three different conferences clogging up the entrance lobby

I had booked this hotel through a gift I had received. We were badly welcome and the rooms were outdated.

the staff were very helpful and polite even though we arrived after 10.30pm. they made us feel welcome, the room was clean and the beds were very comfy

As ever, an efficient check in and check out. Excellent bar and evening meal. Staff always solicitous and courteous. We feel comfortable and at home. My only suggestion would be for different pillows. I find the ones provided to be quite uncomfortable, which affects my sleep quality.

We have stayed many times so it was as expected

Very poor. I told at check in and check out I didn't want breakfast yet I was still charged on fast checkout. I needed to contact the hotel and point this out and I recieved a curt email with no apology. Very poor more disappointing that I knew the staff were not listening when I asked for no breakfast.

Just a one night over but as usual excellent service, good food, very spacious and comfortable room ... Novotel Rouen Sud never disappoints me

I had a problem with my booking in September 2019. This was superbly dealt with by Alicia, who is on the front desk. She could not have been more helpful. Thank you. All of the staff in the Hotel were excellent.

Just an overnight stay with our dog. Lovely receptionist who made us most welcome. Room fine and very good outside space to walk my dog. Food in restaurant was OK but maybe the menu needs looking at, although I know it is always the same in Novotels in France.

Excellent accueil

see above. As a result we are thinking of staying elsewhere. We also requested a room with too much noise and light and we were positioned overlooking the pool and overnight lights

Wish the elevator was bigger to accommodate luggage amount from long haul flights. Wish the staff had more English. Pity the pool wasn't heated but braved it. Some cups were dirty at the morning breakfast buffet. Average size room with average standard of cleanliness.