Novotel Reims Tinqueux 4 stars

Customer review rating (ALL Rating) 4.5/5 1,739 reviews

Best price
guarantee
Novotel Reims Tinqueux - Image 1
Novotel Reims Tinqueux - Image 2
Novotel Reims Tinqueux - Image 3
Novotel Reims Tinqueux - Image 4
Route de Soissons, TINQUEUX, 51431 TINQUEUX, France

Description

Hotel extras

  • Garden with open-air bar and outdoor pool offer a change of scenery

  • Direct access via the A4 and A26 highways, free parking

  • 5,382 sq.ft. of high-tech meeting space and home-cooked catering

  • Family rooms and eco-friendly Rituals® products

  • Restaurant "Le Champ Paveau" with terrace

Our accommodation(s)

Hotel location

Novotel Reims Tinqueux

Route de Soissons, TINQUEUX
51431 TINQUEUX
France

GPS:49.252785, 3.977426

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Champ Paveau

Eat what you like, when you like. Our food is simple, tasty, healthy and balanced. During summer, come and experience our grilled "a la plancha" dishes on the poolside terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,739 reviews

Customer review rating 4.5/5

Ding C. Families - Confirmed reviews ALL

The facilities are very new. The bed is comfortable, and the breakfast is delicious. We didn’t use the outdoor space, but it looks like it’s gonna be amazing in the summer. The bar tender can be a bit more friendly/enthusiastic.

Dear Ding, Thank you for your excellent 90/100 rating and for such a descriptive review of your family stay. We are delighted to hear that you enjoyed our "beautiful hotel" and found our facilities modern, your bed comfortable, and our breakfast delicious. It is also wonderful that you noticed our outdoor spaces; we agree that they are truly at their best during the summer months, and we would love for you to experience them on a future visit! We have also taken good note of your feedback regarding the service at the bar. While we are glad our overall team score remained high, we strive for every interaction to be warm and enthusiastic. Your comments will be shared with our bar manager to help us refine our service and ensure a more welcoming atmosphere for all our guests. Thank you again for your recommendation, and we look forward to welcoming you and your family back to Novotel Reims Tinqueux! Best regards, The Novotel Reims Tinqueux Team

Customer review rating 3.0/5

Tom L. Families - Confirmed reviews ALL

Friendly service. Pool table a great addition, but neither reception nor the bar could help with coins. It is annoying that we get asked to tip for each beer we order. If I have to get up and queue for a beer, I am not going to tip. There was no milk or cups in the room for coffee. We had to fetch it and it was powdered milk - even the worst hotels I go to have better refreshments in rooms. Breakfast was good and there was a lot of attentive staff ensuring everything remained stocked up and was fresh. Reception service and convenience was excellent. This is a low hassle hotel that meets our needs very well as a stop-over on the way up to Calais. Overall we like it and will come back.

Dear Tom, Thank you for your detailed feedback and for your loyalty to our hotel as a stop-over on your way to Calais. We are glad that you enjoyed the breakfast, the efficiency of our reception team, and our commitment to sustainability. However, we sincerely apologize for the shortcomings you experienced during this stay. We have taken good note of your disappointment regarding the in-room refreshments. The absence of cups and the quality of the milk provided do not reflect the standard we aim to offer, and we will review this with our housekeeping team immediately. Regarding the pool table, we regret that we were unable to provide the coins needed to enjoy it; we are currently looking into a more convenient solution for our guests. We also hear your feedback concerning the tipping prompts at the bar. We understand how this can be perceived, especially when ordering at the counter, and we will share your perspective with our management team to ensure a more comfortable experience for our visitors. We appreciate your candor, as it helps us improve. We are pleased to hear that you still like our hotel and look forward to welcoming you back for a much improved "low-hassle" stay in the future. Best regards, The Novotel Reims Tinqueux Team

Customer review rating 4.0/5

Helen B. Families - Confirmed reviews ALL

Well located from motorway Comfortable Reasonable breakfast although apparently the scrambled eggs were cold!

Dear Helen, Thank you for your 80/100 rating and for choosing Novotel Reims Tinqueux as your stopover on your journey to the Alps. We are delighted to hear that you found our hotel well-located near the motorway and that you enjoyed a comfortable stay with us. It is also wonderful to see that our team and the cleanliness of our facilities earned a perfect score from you! However, we have taken good note of your feedback regarding the temperature of the scrambled eggs at breakfast. Please accept our apologies for this; we strive to provide a high-quality buffet throughout the entire service, and your comments will be shared with our kitchen team to ensure better temperature monitoring in the future. We are glad that you would highly recommend us and look forward to welcoming you and your family back for your next trip through France! Best regards, The Novotel Reims Tinqueux Team

Customer review rating 3.0/5

Martin M. Families - Confirmed reviews ALL

Hotel very good, refurbished and garden upgraded since last visit, very good. However barman really rude and obnoxious,.

Dear Martin, Thank you for sharing your feedback following your recent family stay. We are pleased to hear that you appreciated the refurbishments and the upgrades made to our garden since your last visit. It is also rewarding to know that you found your room and the general cleanliness of the hotel to be of a high standard. However, we are sincerely concerned by your comments regarding the service at our bar. Providing a professional and welcoming atmosphere is a priority for us, and the behavior you described does not align with our values. Your feedback has been shared with our management team to ensure that this is addressed internally and that such a situation does not recur. We appreciate your loyalty to the hotel and hope to have the opportunity to provide you with a much more seamless experience during your next visit. Best regards, The Novotel Reims Tinqueux Team

Customer review rating 5.0/5

Tim E. Families - Confirmed reviews ALL

I've stayed at the Novotel Reims Tinqueux a couple of times now and it has been excellent on both occasions. Staff very pleasant, restaurant is good, rooms comfortable and a convenient location.

Dear Tim, Thank you for your loyalty and for sharing your experience following your recent stays at Novotel Reims Tinqueux. We are delighted to hear that your visits have been consistently excellent. It is a pleasure to know that you enjoyed the comfort of our rooms, the quality of our restaurant, and our convenient location. We are also very proud that our team's welcome contributed to making your stay pleasant. We look forward to welcoming you and your family back for another great experience in the future. Best regards, The Novotel Reims Tinqueux Team

Other web-users rate our hotel

  • 566 reviews 9.2/10 Location
  • 1,019 reviews 7.4/10 Room
  • 1,245 reviews 9.2/10 Service
  • 8 reviews 6/10 WiFi
  • 572 reviews 8.2/10 Breakfast
  • 426 reviews 7.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Reims