The hotelis well situated and under duress worked well except for the lack of attention to customer needs by declaring that was no restaurant 3 days before arrival hence no option to change since FULL price was paid!! The waiting staff had an attitude that even training will not alleviate they need to be given the opportunity to choose another carrer as opposed to being miserable in the restaurant. The manager was great and the table clearer was entaertaining, The housekeeping staff got it they understood the 'customer service' model as did the reception staff.

Staff is available, helpful so thank you. However, the rooms would benefit from a quick renovation and... very important and easy to implement.. Please put toilet brushes.. I am not happy to know that the traces will have to be washed by the cleaning lady. I find this disgusting and disrepsectful.

This is the 2nd occasion in the recent few months, I have arrived at a Novotel to be told there's no dining available. First in Nancy, arriving at 9.30 to be told No Room service although I specifically chose the hotel for this as I was knew I would be late arriving. And now Amboise, being told the restaurant is full due to two coach loads if Spanish tourists. The nearest restaurant 2.2 miles down a long hill as the hotel is located on the very edge of the town. If a hotel can't cater for a signifiant % of its paying guests each night, perhaps it should stop advertising it has a restaurant. I'm afraid I won't be choosing Novotel or its sister brands again.

Well located with good view, easy access, nice park. Very nice pool, unfortunately not heated. Family room a bit cramped.

We arrived very late and tired and the receptionist was really welcoming.