Novotel Amboise 4 stars

Customer review rating (ALL Rating) 4.6/5 1,173 reviews

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Novotel Amboise - Image 1
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17 rue des Sablonnières, 37400 AMBOISE, France

Description

Hotel extras

  • In the heart of the Châteaux de la Loire

  • Outdoor swimming pool set in landscaped parkland with views of the Château d'Amboise

  • Charging station for your electric car

  • 24.9 miles (40 km) from Beauval and 6.2 miles (10 km) from the Château de Chenonceau

  • Free enclosed private car park

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with a double bed and 2-person sofa-bed

Photo out of - Standard room with a double bed and 2-person sofa-bed

Room with 1 double bed and 1 double sofa-bed. Free WiFi, safe, tea and coffee facilities and bathroom with a bathtub or shower.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

Room with 2 single beds and 1 single sofa-bed; free WiFi, safe, tea and coffee facilities and bathroom with a bathtub or shower.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Room with 1 double bed and 1 single sofa bed. Accessible for PRM, offering suitable equipment and facilities (wheelchair access...) Free WIFI, safe, tea/coffee making facilities and bathroom with shower.

Max. number of persons
3
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel Amboise

17 rue des Sablonnières
37400 AMBOISE
France

GPS:47.397624, 0.990145

Telephone
Fax +33 2 47 30 40 76

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 121 rooms
  • 4 rooms for people with reduced mobility
  • 39 family rooms
  • 5 connecting rooms
  • 121 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Entertainment

  • Pool Table
  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge
  • Express Additional charge

Business

6 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Board games available
  • Outdoor playground for children
  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Piscine Novoetl Amboise

  • Outside
  • On site

Sports and leisure

Basketball court

  • On site

Football

  • On site

Table tennis

  • On site

Bodybuilding equipment/Gym

  • On site

Tennis

  • On site

Miniature golf

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 100 parking spaces

Services & equipment

  • Intercom
  • Electric car recharging units 22 kVA

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

NOVOTEL CAFE

Photo out of - NOVOTEL CAFE

Novotel Café welcomes you in a friendly ambience with tasty French cuisine. Room with A/C and view of the swimming pool and Château d'Amboise. Kid's menu, bar menu and dishes to eat here or in your room.

Cooking style
French
Chef name
David Buisson
Capacity
118
Accessibility
Accessible service
17 rue des Sablonnières, 37400 Amboise, France
Telephone +33 2 47 57 42 07
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Novotel Café welcomes you in a friendly ambience with tasty French cuisine. Room with A/C and view of the swimming pool and Château d'Amboise. Kid's menu, bar menu and dishes to eat here or in your room.

Come and discover our elegant and refined, newly renovated bar. Enjoy a cocktail or drinks with family or friends by our central fireplace.

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

Unwind at our hotel's swimming pool during your stay. Enjoy a truly relaxing experience by the water's edge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,173 reviews

Customer review rating 4.5/5

Merryl W. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Helen S. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Jerome J. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Brian B. Families - Confirmed reviews ALL

Hello, Thank you very much for your excellent rating and for this wonderful review. We are delighted that you enjoyed our location, the comfort of your room and, above all, the warm and helpful welcome from our team. We are also pleased that the wide range of games and activities for families allowed you to make the most of your stay, even if it was unfortunately too short. The evening views over the Château d’Amboise are indeed one of the special features of our hotel, and we are delighted they left such a lovely impression. We hope to have the pleasure of welcoming you and your family back for a longer stay next time, so you can fully enjoy our pool, sports facilities and all the activities available. Kind regards, William Poma Director – Novotel Amboise

Customer review rating 2.0/5

Gijs H. Families - Confirmed reviews ALL

Bonjour, Merci d’avoir pris le temps de nous faire part de votre expérience avec autant de précision et de bienveillance. Nous sommes sincèrement ravis que vous ayez apprécié la sympathie de notre équipe et que, malgré cet incident, le reste de votre séjour vous ait donné satisfaction. Vos compliments à l’égard de nos collaborateurs nous touchent particulièrement. En revanche, nous sommes profondément désolés pour la présence de cafards dans votre chambre et surtout pour le sentiment que votre signalement n’a pas été suffisamment pris en charge. Même si vous ne souhaitiez ni changement de chambre ni compensation, ce type de situation doit impérativement faire l’objet d’une intervention immédiate et d’un suivi rigoureux de notre part. Nous comprenons parfaitement que cet incident ait fortement influencé votre note. Votre remarque a été transmise aux équipes concernées afin que les vérifications et actions nécessaires soient réalisées. Nous prenons également en compte votre commentaire sur le vieillissement de certaines chambres ; comme évoqué précédemment, un programme de rénovation est prévu afin de moderniser progressivement notre établissement. Nous espérons sincèrement avoir l’occasion de vous accueillir à nouveau et de vous démontrer que votre confiance est importante pour nous. Bien cordialement, William Poma Directeur – Novotel Amboise

Customer review rating 4.0/5

Helen S. Families - Confirmed reviews ALL

Very clean. Good facilities. Great for families. Nice breakfast.

Customer review rating 2.0/5

Jerome J. Families - Confirmed reviews ALL

Room for improvement. I’m an Accor Platinum level member; this was a disappointing experience. We booked two rooms for six nights months in advance and asked to be adjacent (this was confirmed); we ended up a few doors down which is irritating. The team ended up offering adjacent rooms the next day, but at that point we had unpacked. What you can do to improve: 1) lyophilised coffee in rooms is a joke for a 4 star hotel, 2) if you can’t accommodate a guests request, offer something to make them feel valued (breakfast one morning), 3) bathrooms are in need of a refresh, black stains between the tiles, 4) almost all accor hotels I’ve stayed at usually had a welcome note which is a nice touch, this didn’t happen until the second day.

Customer review rating 5.0/5

Brian B. Families - Confirmed reviews ALL

We were only disappointed to have stayed one night. It would have been nice to enjoy the family facilities much more. The room was comfortable, the staff was extremely helpful and friendly, the range of family games and activities was diverse and the views of the Chateau in the evening were inspiring.

Hello, Thank you very much for your excellent rating and for this wonderful review. We are delighted that you enjoyed our location, the comfort of your room and, above all, the warm and helpful welcome from our team. We are also pleased that the wide range of games and activities for families allowed you to make the most of your stay, even if it was unfortunately too short. The evening views over the Château d’Amboise are indeed one of the special features of our hotel, and we are delighted they left such a lovely impression. We hope to have the pleasure of welcoming you and your family back for a longer stay next time, so you can fully enjoy our pool, sports facilities and all the activities available. Kind regards, William Poma Director – Novotel Amboise

Customer review rating 2.0/5

Gijs H. Families - Confirmed reviews ALL

Very friendly team and staff - rooms are getting a bit outdated but I'm sure you'll tackle that one day. We would absolutely score a 9 for all of the above but to get the right attention we scored a 4/10. We had cockrouches in our room on multiple days - they where the smaller kind but still this felt unpleasant. We mentioned it to staff (but only to inform - we enjoyed the rest of our stay so did not need any compensation/room change that would add extra stress to the team). We hope you can resolve this issue for the other guests. Kindest regards Gijs

Bonjour, Merci d’avoir pris le temps de nous faire part de votre expérience avec autant de précision et de bienveillance. Nous sommes sincèrement ravis que vous ayez apprécié la sympathie de notre équipe et que, malgré cet incident, le reste de votre séjour vous ait donné satisfaction. Vos compliments à l’égard de nos collaborateurs nous touchent particulièrement. En revanche, nous sommes profondément désolés pour la présence de cafards dans votre chambre et surtout pour le sentiment que votre signalement n’a pas été suffisamment pris en charge. Même si vous ne souhaitiez ni changement de chambre ni compensation, ce type de situation doit impérativement faire l’objet d’une intervention immédiate et d’un suivi rigoureux de notre part. Nous comprenons parfaitement que cet incident ait fortement influencé votre note. Votre remarque a été transmise aux équipes concernées afin que les vérifications et actions nécessaires soient réalisées. Nous prenons également en compte votre commentaire sur le vieillissement de certaines chambres ; comme évoqué précédemment, un programme de rénovation est prévu afin de moderniser progressivement notre établissement. Nous espérons sincèrement avoir l’occasion de vous accueillir à nouveau et de vous démontrer que votre confiance est importante pour nous. Bien cordialement, William Poma Directeur – Novotel Amboise

Customer review rating 2.5/5

Peter G. Couples - Confirmed reviews ALL

Disappointed with cocktail type (Kirs) alcoholic drinks which I thought were made from low quality ingredients Zdrspite the price.

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that the Kir cocktails you ordered did not meet your expectations, particularly in terms of the quality you perceived in relation to their price. We understand that the quality of our drinks should be consistent with the standards our guests expect from a Novotel. Your comment has been shared with our restaurant team so that we can review both the products used and the preparation of these cocktails. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, William Poma Director – Novotel Amboise

Customer review rating 1.5/5

Lorrie B. Couples - Confirmed reviews ALL

The exterior of the building was looking rundown and required painting. The room interior was old, dated and smelled unclean and stale. The bathroom tub was very old, very high to step into and out of and slippery. Not safe for seniors. Upon checking in the staff member asked if we wanted breakfast. I specifically asked her if it was included because of the way she asked. She definitively answered ‘yes it’s included’. My husband was there and heard exactly the same response. Therefore, based on this information we had breakfast at the buffet every morning. We would not have done so if we had to pay because I am a small eater - cereal only. On checking out after 3 days we were charged for the breakfasts. When I complained (same staff member) she called the manager over. The manager said that the staff member hadn’t said it was included. Maybe this was a language issue because we don’t speak French and she didn’t understand? In the end we weren’t charged for my breakfast but were charged my husbands.

Customer review rating 1.5/5

Loic W. Families - Confirmed reviews ALL

Well-located hotel in Amboise with a beautiful view of the region and the castle. The room we were assigned was supposed to have a pool view, but the view was obstructed, which made it very dark. There was no fridge in the room. It is a pity because the hotel has everything it needs to be great

Bonjour, Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié notre situation ainsi que la magnifique vue sur Amboise et son château, qui font partie des atouts majeurs de notre établissement. Nous regrettons toutefois que la chambre qui vous a été attribuée n’ait pas répondu à vos attentes, notamment concernant la vue et la luminosité. Nous comprenons votre déception, surtout lorsque celle-ci était annoncée avec une vue sur la piscine. Nous prenons également note de votre remarque concernant l’absence de réfrigérateur en chambre. Votre commentaire est précieux et nous permet d’identifier les points à améliorer. Un programme de rénovation est prévu l’hiver prochain afin de moderniser nos espaces et d’améliorer encore le confort de nos chambres. Nous espérons avoir l’opportunité de vous accueillir à nouveau au Novotel Amboise et de vous offrir une expérience à la hauteur du potentiel de notre établissement. Bien cordialement, William Poma Directeur – Novotel Amboise

Customer review rating 5.0/5

Jose G. M. F. Families - Confirmed reviews ALL

All the staff were absolutely wonderful. We were helped in many ways which made our stay memorable. Our car broke down on the last day and when we solved that we left behind a back pack. They helped us mail it to us at our next stop and managed to receive it ok.

Bonjour, Un grand merci pour ce magnifique témoignage et cette excellente note. Nous sommes particulièrement touchés de lire que notre équipe a contribué à rendre votre séjour inoubliable. L’attention portée à nos clients, l’entraide et la disponibilité font partie des valeurs qui nous tiennent à cœur, et nous sommes ravis que nos collaborateurs aient pu vous accompagner dans cette situation particulière avec votre véhicule et votre sac à dos oublié. Nous ne manquerons pas de partager vos compliments avec l’ensemble de l’équipe, qui sera très heureuse de savoir que ses efforts ont été appréciés. Au plaisir de vous accueillir de nouveau au Novotel Amboise pour un prochain séjour, nous l’espérons plus serein et tout aussi agréable. Bien cordialement, William Poma Directeur – Novotel Amboise

Customer review rating 5.0/5

Nicolson C. Families - Confirmed reviews ALL

A very comfortable hotel, with good amenities and great for families.

Hello, Thank you very much for your excellent rating and your kind feedback. We are delighted to hear that you found our hotel comfortable and that you enjoyed our facilities. It is especially pleasing to know that our establishment met the expectations of families, with the amenities and services designed to make everyone’s stay enjoyable. We look forward to welcoming you and your family again at the Novotel Amboise. Kind regards, William Poma General Manager – Novotel Amboise

Customer review rating 1.0/5

Andy T. Families - Confirmed reviews ALL

First room smelled musty Second room on but AC is awful, we went to dinner came back and our sheet were damp and sticky and we had a powerful stand fan in the room as well that we bought. We closed all the blinds and left AC on tonteyvtonsleep the second night came back and room cleaners were just in room at 4 pm we had been out all day ! We sat in lobby went back 20 mins later and no idea why they cleaners have unlocked the padlock we can't open and had the curtains open and the large window open a 3 ft by 3 ft square window open as in a hole 3 foot wide while it was peak reboot 45 deg Celsius just insane When we retured to the room it went from "AC , really , doesn't fell like it" to feels like sleeping in a tent in the Sahara but at least that cools at night Basically slept more in coach on a transatlantic flight and that was about hours sleep Room next to us had do not disturb and room service food on a tray they had finished with outside the room for our entire stay

Bonjour, Merci d’avoir pris le temps de partager votre expérience en détail. Nous sommes sincèrement désolés de lire les nombreuses difficultés rencontrées lors de votre séjour. Les problèmes de confort liés à la climatisation en période de très forte chaleur, l’état ressenti de la première chambre, ainsi que la situation concernant l’ouverture de la fenêtre et les conditions retrouvées à votre retour ne correspondent pas au niveau de qualité et d’attention que nous souhaitons offrir à nos clients. Nous regrettons également les désagréments liés au passage du service d’étage et à la situation observée dans la chambre voisine. La discrétion, le respect des espaces privés et le professionnalisme de nos équipes sont des points essentiels sur lesquels nous veillons quotidiennement. Nous prenons bien entendu en compte votre remarque concernant la distance jusqu’au centre-ville ainsi que le besoin de rénovation. Un programme de rénovation est prévu l’hiver prochain afin de moderniser nos espaces et d’améliorer encore le confort de nos chambres. Votre retour a été transmis aux responsables concernés afin qu’un suivi soit effectué sur les différents points évoqués. Nous espérons avoir l’opportunité de vous accueillir à nouveau afin de vous proposer une expérience plus conforme à vos attentes. Bien cordialement, William Poma Directeur – Novotel Amboise

Customer review rating 4.5/5

Tyrel P. Couples - Confirmed reviews ALL

Great place, AC not up to the task of 109 degree heatwave

Bonjour, Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié notre établissement et son environnement. En revanche, nous sommes sincèrement désolés que la climatisation n’ait pas été suffisamment efficace face aux très fortes chaleurs que vous avez subies. Nous comprenons parfaitement votre inconfort dans ces conditions exceptionnelles. Votre remarque a été transmise à nos équipes techniques afin d’examiner les solutions possibles pour améliorer le confort en période de canicule. Nous espérons avoir le plaisir de vous accueillir de nouveau au Novotel Amboise dans de meilleures conditions. Bien cordialement, William Poma Directeur – Novotel Amboise

Customer review rating 3.5/5

Gilad G. Friends - Confirmed reviews ALL

when we arrive for some reason we received rooms for handicap, we never asked for, we had to fight and to change the to regular rooms. The rooms are very old and need renovation asap. Nice lobby and restaurant, we ask for but no way to receive omelet in breakfast!

Hello, Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed our lobby and restaurant areas. However, we are sincerely sorry that your overall experience did not fully meet your expectations. We regret the inconvenience regarding the room allocation upon arrival and understand your disappointment at having to request a change. Please accept our apologies for this situation. We also take note of your comments regarding the condition of the rooms. We are pleased to inform you that a renovation program is scheduled for next winter, with the aim of enhancing our guests' comfort and modernizing our facilities. Regarding breakfast, we are sorry that we were unable to accommodate your request for an omelet and regret that this affected your experience. Your comments are valuable to us and help us continue improving our services. We hope to have the opportunity to welcome you again to Novotel Amboise and provide you with a much better experience. Kind regards, William Poma General Manager – Novotel Amboise

Customer review rating 5.0/5

Robert M. Couples - Confirmed reviews ALL

This hotel was FANTASTIC, the staff were wonderful and so helpful above and beyond the call of duty. If you want to eat in at night the menu was very good ~the baked cod in chirozo crumb~yummy. Beautiful views from our bedroom down the valley into the town of AMBOISE. Once again thank you so much for a wonderful stay if we ever return to Loire valley this hotel will be top of our list. If you are on a driving holiday all the chateaus you want to visit are ideally situated around the area os this hotel...PERFECT. Once again a big thank you to all the staff front desk, restaurant and cleaning team you are all a credit. Staying here really made the holiday.

Hello, Thank you so much for your wonderful and detailed feedback! We are absolutely delighted to read that your stay was such a memorable one and that our location allowed you to fully enjoy the beauty of the Loire Valley and its châteaux. Your kind words about our team truly mean a lot to us. Knowing that our front desk, restaurant, and housekeeping teams helped make your holiday special is the greatest reward we could receive. We will be sure to share your compliments with everyone. We are also thrilled that you enjoyed the restaurant, especially the baked cod in chorizo crumb, as well as the beautiful views over the valley and Château d'Amboise. It would be a real pleasure to welcome you back should your travels bring you again to the Loire Valley. Knowing that we would be at the top of your list is truly heartwarming. We look forward to seeing you again at Novotel Amboise. Kind regards, William Poma General Manager – Novotel Amboise

Customer review rating 4.0/5

Graham W. Couples - Confirmed reviews ALL

We found the hotel in a good location on the edge of town. Some parts of the hotel were a bit tired but OK. Staff were all very helpful.

Hello, Thank you very much for your kind feedback. We are delighted that you enjoyed your room, the location of the hotel, and the view, as well as the helpfulness of our team. We also take note of your comment regarding some areas of the hotel appearing a little tired. Your feedback is valuable and has been shared with our teams as part of our ongoing improvement efforts. We hope to have the pleasure of welcoming you again at the Novotel Amboise. Kind regards, William Poma General Manager – Novotel Amboise

Customer review rating 5.0/5

Madeleine C. Solo - Confirmed reviews ALL

Hotel is clean, staff is friendly and professional.

Hello, Thank you very much for your kind feedback. We are delighted that you appreciated the cleanliness of the hotel and the friendliness and professionalism of our team. We look forward to welcoming you again at the Novotel Amboise. Kind regards, William Poma General Manager – Novotel Amboise

Customer review rating 5.0/5

Charles W. Families - Confirmed reviews ALL

Jonathan -at the front desk, was very helpful.

Hello, Thank you very much for your kind feedback. We are delighted to hear that Jonathan at the front desk was so helpful during your stay. We will be sure to share your compliments with him — it will mean a lot. We look forward to welcoming you again soon at Novotel Amboise. Kind regards, William Poma General Manager – Novotel Amboise

Customer review rating 5.0/5

Mark Y. Couples - Confirmed reviews ALL

We had a two night break travelling up from the south of France. This is a comfortable and quiet hotel well situated on the edge of Amboise. A great base for walking and cycling.

Hello, Thank you very much for your kind feedback. We are delighted that you enjoyed a comfortable and quiet two-night stay, and that our location on the edge of Amboise suited your stopover and outdoor activities such as walking and cycling. We hope to have the pleasure of welcoming you again on your future travels through France at Novotel Amboise. Kind regards, William Poma General Manager – Novotel Amboise

Customer review rating 0.5/5

David T. Couples - Confirmed reviews ALL

I gave my credit card details when I reserved the room for 2 nights. When I arrived you took a holding amount from my card which you said was for extras, this has happened before so I didn’t think anything more about it. While staying in Amboise I used the same card without incidence but when I checked out you said the room charge would be deducted from the amount you were holding. The next time I tried to use my card was on the autoroute on my way to catch a ferry in St Malö and it was refused. Fortunately I had a UK card but if I hadn’t I would have been unable to reach my destination. I rang the hotel to find out what had gone wrong because the problem must have been with you and your checkout procedure. I was told the bank were at fault which was impossible as I had been using my card and that I should contact them. This is the first problem I have had after staying in Novotels in France for many years and I believe the failure was something unique to how the checkout was processed. The explanation and subsequent email accepted no responsibility when clearly the fault was yours. You owe me more than an apology if you wish to retain a previously loyal customer.

Hello, Thank you for taking the time to explain your experience in detail. We are truly sorry for the inconvenience and stress this situation caused during your journey, especially at such an important moment of travel. We fully understand how concerning it must have been to find your card temporarily unavailable on the road. The pre-authorisation process is a standard hotel procedure used to guarantee any potential extras during the stay, and it is then released or adjusted at checkout based on actual charges. However, we regret that the timing and handling of this process may have led to an unexpected impact on your available balance. We also regret that our initial communication did not give you the clarity and reassurance you were expecting. While banking processes involve multiple intermediaries, we fully acknowledge your dissatisfaction with how the situation was explained and followed up. Your loyalty to the Accor group over many years is highly valued, and we are genuinely sorry that this incident has affected your trust. Your feedback has been shared with the hotel team and relevant support services for further review to help prevent similar situations in the future. We sincerely hope to have the opportunity to restore your confidence during a future stay at Novotel Amboise or another property within the group. Kind regards, William Poma General Manager – Novotel Amboise

Customer review rating 5.0/5

Sarah D. Business - Confirmed reviews ALL

Staff are always friendly, helpful and accommodating. I always enjoy my stays here.

Hello, Thank you very much for your kind comment. We are delighted to read that you always enjoy your stays with us and that our team’s friendliness, helpfulness, and attentiveness make a difference each time you visit. Your loyalty means a lot to us, and we truly appreciate your continued trust. We look forward to welcoming you again soon at Novotel Amboise. Kind regards, William Poma General Manager – Novotel Amboise

Other web-users rate our hotel

  • 283 reviews 8.7/10 Location
  • 564 reviews 6.7/10 Room
  • 600 reviews 9.3/10 Service
  • 11 reviews 7.5/10 WiFi
  • 238 reviews 8.1/10 Breakfast
  • 162 reviews 5.7/10 Cleanliness
  • 8 reviews 10/10 Wellness Area

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