The accommodation was well situated; however, the stay was uncomfortable. There was a lack of responsibility displayed for significant changes resulting from technical issues, such as the lift breakdown. We were not informed that the lift was out of service, which is particularly concerning as we are individuals with disabilities. A staff member merely stated that if we were dissatisfied, we could cancel our reservation without penalty. Although they offered a room on the first or second floor, it was a smoking room, unclean, and lacked proper initial conditions. I attempted to speak with the duty shift personnel and requested to speak with the manager, but I received no response.