Peace and calm in the chaos of Annecy

The welcome, service (food service during the week in the evening)

Ras

Friendly staff and very easy to get in and out of Annecy with local transport or by car. Hotel needs a bit of an update but everything was in place to ensure our safety.

I chose the Mercure for a Saturday night stopover en route from Basel to Marseille, my first hotel stay since March. I hoped the Accor chain would have well-organized anti-Covid measures and I was not disappointed- I felt quite safe. The hotel was easy to access from the motorway and the reception and service were friendly and efficient. Only complaint - a great pity that the restaurant was closed on a Saturday evening, particularly as it was warm enough to sit outside; this rather spoiled the idea of an easy stopover!

Ground floor room with good access and perfect for our dog.

Good

Superb hotel - very clean and well located. Modern and comfortable bedrooms. Staff very professional and friendly. Breakfast amazing and delicious food. We will definitely come back and recommend this hotel.

Reception indifferent, even though checked in. Took nearly 10mminutes to get any service from the bar. Rooms ok- but only just and the air -con worked. Nasty breakable plastic beakers, not a glass insight Breakfast was quite good and the staff service was better than the night team

The room was comfortable and spacious and what you would expect from this chain. The staff were very helpful and happy to give us advice, especially when we arrived. It took us just under 30 minutes to walk into Annecy. Although located in what looked like a business park on arrival, we were overlooking the pleasant gardens and couldn't hear any traffic, so the distance from Annecy was not an issue for us and we didn't have to worry about finding parking (on a bank holiday). Annecy itself is beautiful, quaint and too good to miss.

We have stayed at a number of Accor Hotels over the last few years from Ibis through to Novotel, in the UK and in France so can now compare on even basis.Hotel is in a good location for visiting Annecy and the surrounding areas as well as going to Lake Geneva region and to Chamonix. Access to the hotel can be a little bit of a challenge as it needs you to take a slip road before the hotel otherwise you can sail by! However once you have mastered this it's ok. Room was good both quiet and comfortable We opted for the inclusive Breakfast price and also ate in the Restaurant a couple of evenings. The Breakfast was adequate but could not describe it as outstanding. The buffet layout for breakfast was a little cramped and needs reorganising so that it was slightly easier to make your selection. Also the scrambled eggs and bacon need to be more than just luke warm. Having said that most of the breakfast was ok. (Small criticism of most hotels UK as well as rest of Europe - there is only a very slow response to providing Gluten Free food and this applies to both Breakfast and Dinner. Whilst Gluten Free can be provided it is often hard work to get it)The evening Dinner was very good but it was the same menu the 4 nights we were there and bearing in mind my comments about GF, the options are limited.Hotel Staff were very friendly and helpful, some of the Restaurant Staff need to cheer up a little.Generally I would recommend this hotel as some of my less positive comments can be got round or may not effect you.

This Mercure was well-located for our family visit to Annecy. The rooms were comfortable and clean, parking was ample. The outdoor pool was nice. We had 3 rooms for 10 family members, and one of the family rooms had an air conditioner that had a yellow alert light lit from the time we arrived and was barely putting out air. The young lady at reception came and looked at it and said she could not do anything, but that the technician would take care of it the next day. We reminded reception before we left in the morning, but when we returned that evening, nothing had been done, so our daughter's family had a second uncomfortably warm night. Breakfast was not Mercure standard--the serving area was cramped and poorly displayed, choices were limited, and the eggs and bacon were cold both mornings. Not what we expect from a Mercure...

The hotel is a little out of the centre of Annecy but that makes it easy to get to and park. The rooms were very comfortable and the staff at reception very friendly and helpful. Unfortunately the same cannot be said for the breakfast restaurant. The hot food was actually quite cold - not only unpleasant but also unsanitary. Staff were uncommunicative and unhelpful. Get ready for a management defence sayjng this was unusual - unfortunately that would be defensible because we saw the hotel manager helping himself to the supposedly hot eggs.

Overnight stay in the beautiful town of Annecy. Disappointed on location and standard of this hotel property. Not to the standard expected of a Mercure. Restaurant also not great. Menu very restrictive and not good value. Would not recommend

Lovely hotel with outdoor pool. 10 minute drive from Annecy which is beautiful and well worth a visit. The room was large and clean with a lovely shower. The staff were helpful and friendly. Nice outside terrace.