Mercure Annecy Sud Hotel 4 stars 
Customer review rating 4.1/5 
3,864 reviews
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Services in the hotel and nearby
Check-in from 12h00
Check out up to 12h00
Paying
Hotel location
Mercure Annecy Sud Hotel
76 Avenue D'Aix les Bains
SEYNOD
BP 62 - SEYNOD CEDEX 02
74600
seynod
france
Check-in from 12h00
Check out up to 12h00
- By plane
GENEVA COINTRIN At 45km / 28 miles
- By plane
LYON SAINT EXUPERY At 110km / 68 miles
- By helicopter
ANNECY MEYTHET At 7km / 4 miles
- By helicopter
GENEVE At 45km / 28 miles
- By car
ANNECY SUD At 2km / 1 miles
- By train
ANNECY At 2km / 1 miles
GPS :45.88894, 6.106848
Our accommodations
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 5
Maximum size: 130 m²
Maximum capacity: 150 people
Maximum banquet capacity: 80 people
TripAdvisor Rating
689 reviews
Customer review rating 4.1/5
Anonymous Families - 17/03/2020 Confirmed reviews ALL
despite the exceptional circumstances (Corona } personnel stayed very calm and friendly
confortable stay
Customer review rating 4.1/5
Anonymous Business - 15/03/2020 Confirmed reviews ALL
The rooms were clean, large, and well equipped. The personel was welcoming and always available. Good also the restaurant and room service. Parking also available.
Dear U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Goos stay
Customer review rating 4.1/5
Brigitte Couples - 10/02/2020 Confirmed reviews ALL
Nice room with comfortable bathroom. Restaurant was closed during the week-end.
Dear BRIGITTE V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Hotel good, restaurant not so good
Customer review rating 4.1/5
Craig V. Business - 13/01/2020 Confirmed reviews ALL
I stay at this hotel often and although the rooms perhaps are now in need of a "makeover" - generally they are fine, clean and no issues. I don't often have dinner here - but this time I had my wife with me and we had dinner on our first night. The food itself was OK - in fact quite tasty. However the service was very poor. The young (very young) guy serving us looked as if he had no idea. When I asked for a wine list, I was shown a section on the menu with 3 choices of white wine only. I asked it this was it and was told yes. OK - I found this very odd in France, but I chose one of these anyway. When the wine was brought, it was room temperature, opened at the table and poured - with no offer to taste -- and the the bottle simply left on the table -- no ice bucket, cooler nothing. When I tasted it and found it was warm -- I could not believe it. This is France after all who pride themselves on their wine. Eventually I asked for an ice bucket which was bought - but of course this could not make enough of a difference during the meal. When I commented to the young waiter, he simply said OK and walked away - clearly not knowing what to say or do. I am a Mercure / Accor hotel member and stay at these hotels frequently. Sadly, I will not be staying at this hotel again in the future - I will find an alternative.
No service at all
Customer review rating 4.1/5
Malgorzata Couples - 12/12/2019 Confirmed reviews ALL
The hotel service were not supposed to care even about our satisfaction of the stay. No ice bucket in the room even if it was requested by the phone and also during the check in time. We came to spend a nice time in the Annecy and we have arrived in the evening, afer long tavel we expected a small touch. We had to way for the receptionist as he was the waiter at the Bar and receptionist at the same time. I truly regret to say it but we even received the sticky plates for fruits and the smell in the room was not pleasant. The receptionist was very optimistic and they has provided us with the major attractions of the city and the recommended restaurant as well. Nonetheless, i feeling was that I am not a welcome guest in that hotel even if I came upon the bienvenue card. A bit shame.
Dear Guests, Thank you for taking the time to tell us about your stay at the hotel Mercure Annecy-Sud. We are very sorry that your experience did not meet your expectations, so please allow us to express our sincerest apologies. Nonetheless, your comments came as a surprise for us, as we really tried to fulfill all your requests during your stay. Our collegue really made his best to satisfy you, as like you said, he was at the reception and at the bar at the same time. We are sorry but we do not have a special service or person dedicated to organise special events like honeymoon or marriage anniversary. Concerning the smell in the room, we would have wished to be informed so that we could have given you another room. We thank you and stay at your disposal, Yours Sincerely, Vanessa Cortesi Front Office Manager
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