Mercure Annecy Sud Hotel 4 stars

despite the exceptional circumstances (Corona } personnel stayed very calm and friendly

The rooms were clean, large, and well equipped. The personel was welcoming and always available. Good also the restaurant and room service. Parking also available.

Nice room with comfortable bathroom. Restaurant was closed during the week-end.

I stay at this hotel often and although the rooms perhaps are now in need of a "makeover" - generally they are fine, clean and no issues. I don't often have dinner here - but this time I had my wife with me and we had dinner on our first night. The food itself was OK - in fact quite tasty. However the service was very poor. The young (very young) guy serving us looked as if he had no idea. When I asked for a wine list, I was shown a section on the menu with 3 choices of white wine only. I asked it this was it and was told yes. OK - I found this very odd in France, but I chose one of these anyway. When the wine was brought, it was room temperature, opened at the table and poured - with no offer to taste -- and the the bottle simply left on the table -- no ice bucket, cooler nothing. When I tasted it and found it was warm -- I could not believe it. This is France after all who pride themselves on their wine. Eventually I asked for an ice bucket which was bought - but of course this could not make enough of a difference during the meal. When I commented to the young waiter, he simply said OK and walked away - clearly not knowing what to say or do. I am a Mercure / Accor hotel member and stay at these hotels frequently. Sadly, I will not be staying at this hotel again in the future - I will find an alternative.

The hotel service were not supposed to care even about our satisfaction of the stay. No ice bucket in the room even if it was requested by the phone and also during the check in time. We came to spend a nice time in the Annecy and we have arrived in the evening, afer long tavel we expected a small touch. We had to way for the receptionist as he was the waiter at the Bar and receptionist at the same time. I truly regret to say it but we even received the sticky plates for fruits and the smell in the room was not pleasant. The receptionist was very optimistic and they has provided us with the major attractions of the city and the recommended restaurant as well. Nonetheless, i feeling was that I am not a welcome guest in that hotel even if I came upon the bienvenue card. A bit shame.

Hi Didier, Thank you for the service in your hotel. However this is the first time I know that Hotel's restaurant is closed, that was Monday. We did order food from outside, doesnt really bother us but its just quite a new thing for us. Regards, Dian

Recpetion, room and restaurant all fine. I had two complaints which I raised with reception and also reported to Accor Complaints. 1- The Wifi speed is to slow and nearly impossible to use for uploading photos. On checking shows less than 0.05 mb 2- When travelling in EU and many Hotels not havimng UK TV programms I use a a Amazon TV streamer. The TV in room had been blocked to not allow a connection to the HDMI socket howvere perhaps the slow Wifi speed would stop it working anyway. For a Hotel which offers business meetings the Wifi is totally not accepatble/

personnel agreable equipements viellissants

One night stay as part of a tour, wanted to stay in Annecy but no rooms so stayed at this hotel. Good hotel well equipped and comfortable with a pool and a good restaurant. Breakfast was good too with a good choice of foods and a nice sunny aspect. It was a mile into Annecy so we walked in and were able to meet our friends for an evening meal.

A well appointed hotel with comfortable beds and helpful, friendly staff. We stopped over on our travels through France and Switzerland. This is the 2nd time at this hotel for us. We booked a room with mini fridge, microwave and seating area. There is a bar and restaurant and the service was great. I would highly recommend this hotel.

friendly reception, excellent restaurant, perfect sleep in a wonderful bed. only negative was the shower in the bathroom. it was uncomfortable to stand in this old small bath

Lovely hotel, friendly and helpful staff, comfortable room and good breakfast

Bit tricky to find the entrance. Very professional, friendly and helpful reception staff. Dated bathroom with fiddly shower.

The building is very old, it looks like a motel. The bathroom is very old fashioned and it looks old. The sink looked like it was going to fall. But after all. The bed was comfortable and the linings were always clean.

Reception indifferent, even though checked in. Took nearly 10mminutes to get any service from the bar. Rooms ok- but only just and the air -con worked. Nasty breakable plastic beakers, not a glass insight Breakfast was quite good and the staff service was better than the night team