Mercure Annecy Sud Hotel 4 stars

Customer review rating 4.2/5 4,283 reviews

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Mercure Annecy Sud Hotel
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+ 22 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Shoe shine machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Massage (nearby)
  • Tennis
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Annecy Sud Hotel

76 Avenue D'Aix les Bains
SEYNOD
BP 62 - SEYNOD CEDEX 02
74600 seynod
france

Tel: +33450520966

Fax: (+33)4/50692932

Check-in from 15h00

Check out up to 12h00

  • By plane

    GENEVA COINTRIN At 45km / 28 miles

  • By plane

    LYON SAINT EXUPERY At 110km / 68 miles

  • By helicopter

    ANNECY MEYTHET At 7km / 4 miles

  • By helicopter

    GENEVE At 45km / 28 miles

  • By car

    ANNECY SUD At 2km / 1 miles

  • By train

    ANNECY At 2km / 1 miles

GPS :45.88894, 6.106848

Our accommodation(s)

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin bedsNon contractual photo

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room - 1 double bed and twin beds.

Accessible room
  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with garden view and 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with large bed, private terrace spa, garden viewNon contractual photo

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 2 single beds, garden viewNon contractual photo

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
Rooms

Our restaurants and bars

LE 76

Type of cuisine: French

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed
Lunch

LE 76

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 130

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Annecy Sud Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,283 reviews

tripadvisor

TripAdvisor Rating 3.5/5

717 reviews

Good stay

Customer review rating 4.5/5

Alain P. Couples - 31/05/2021 Confirmed reviews ALL

The welcome, service (food service during the week in the evening)

Ras

Customer review rating 5.0/5

Anonymous Business - 22/02/2021 Confirmed reviews ALL

Ras

Good stay

Customer review rating 4.5/5

Gmb Business - 22/09/2020 Confirmed reviews ALL

Friendly staff and very easy to get in and out of Annecy with local transport or by car. Hotel needs a bit of an update but everything was in place to ensure our safety.

Good morning, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stopover near m’way

Customer review rating 4.0/5

Helen Solo - 19/09/2020 Confirmed reviews ALL

I chose the Mercure for a Saturday night stopover en route from Basel to Marseille, my first hotel stay since March. I hoped the Accor chain would have well-organized anti-Covid measures and I was not disappointed- I felt quite safe. The hotel was easy to access from the motorway and the reception and service were friendly and efficient. Only complaint - a great pity that the restaurant was closed on a Saturday evening, particularly as it was warm enough to sit outside; this rather spoiled the idea of an easy stopover!

As ever great service plus room.

Customer review rating 5.0/5

Ian F. Couples - 07/09/2020 Confirmed reviews ALL

Ground floor room with good access and perfect for our dog.

Nice ambiance

Customer review rating 4.0/5

Anonymous Families - 24/08/2020 Confirmed reviews ALL

Good

Great stay

Customer review rating 5.0/5

Charline J. Families - 08/08/2020 Confirmed reviews ALL

Superb hotel - very clean and well located. Modern and comfortable bedrooms. Staff very professional and friendly. Breakfast amazing and delicious food. We will definitely come back and recommend this hotel.

Best Hotel Mercure in Annecy

Customer review rating 5.0/5

Jean J. D. Business - 05/07/2020 Confirmed reviews ALL

Before check'in, I call directly hotel mercure center, as usual they are totatlly unfriendly and not taking care of potential customer. I had a wonderfull time, recptionnist are well customer oriented, indeed manager Too ! Bedroom are quiet and clean (Not like in mercure center, smell of dusty water anytime) ! Restaurant has a nice menu with local wine. All the best for a super two days, top of that Parking is new and for free (Not like in Mercure center, you have to pay)

Dear JEAN JACQUES K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Anonymous Families - 17/03/2020 Confirmed reviews ALL

despite the exceptional circumstances (Corona } personnel stayed very calm and friendly

confortable stay

Customer review rating 4.5/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

The rooms were clean, large, and well equipped. The personel was welcoming and always available. Good also the restaurant and room service. Parking also available.

Dear U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Goos stay

Customer review rating 4.0/5

Brigitte Couples - 10/02/2020 Confirmed reviews ALL

Nice room with comfortable bathroom. Restaurant was closed during the week-end.

Dear BRIGITTE V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel good, restaurant not so good

Customer review rating 3.5/5

Craig V. Business - 13/01/2020 Confirmed reviews ALL

I stay at this hotel often and although the rooms perhaps are now in need of a "makeover" - generally they are fine, clean and no issues. I don't often have dinner here - but this time I had my wife with me and we had dinner on our first night. The food itself was OK - in fact quite tasty. However the service was very poor. The young (very young) guy serving us looked as if he had no idea. When I asked for a wine list, I was shown a section on the menu with 3 choices of white wine only. I asked it this was it and was told yes. OK - I found this very odd in France, but I chose one of these anyway. When the wine was brought, it was room temperature, opened at the table and poured - with no offer to taste -- and the the bottle simply left on the table -- no ice bucket, cooler nothing. When I tasted it and found it was warm -- I could not believe it. This is France after all who pride themselves on their wine. Eventually I asked for an ice bucket which was bought - but of course this could not make enough of a difference during the meal. When I commented to the young waiter, he simply said OK and walked away - clearly not knowing what to say or do. I am a Mercure / Accor hotel member and stay at these hotels frequently. Sadly, I will not be staying at this hotel again in the future - I will find an alternative.

No service at all

Customer review rating 0.5/5

Malgorzata Couples - 12/12/2019 Confirmed reviews ALL

The hotel service were not supposed to care even about our satisfaction of the stay. No ice bucket in the room even if it was requested by the phone and also during the check in time. We came to spend a nice time in the Annecy and we have arrived in the evening, afer long tavel we expected a small touch. We had to way for the receptionist as he was the waiter at the Bar and receptionist at the same time. I truly regret to say it but we even received the sticky plates for fruits and the smell in the room was not pleasant. The receptionist was very optimistic and they has provided us with the major attractions of the city and the recommended restaurant as well. Nonetheless, i feeling was that I am not a welcome guest in that hotel even if I came upon the bienvenue card. A bit shame.

Dear Guests, Thank you for taking the time to tell us about your stay at the hotel Mercure Annecy-Sud. We are very sorry that your experience did not meet your expectations, so please allow us to express our sincerest apologies. Nonetheless, your comments came as a surprise for us, as we really tried to fulfill all your requests during your stay. Our collegue really made his best to satisfy you, as like you said, he was at the reception and at the bar at the same time. We are sorry but we do not have a special service or person dedicated to organise special events like honeymoon or marriage anniversary. Concerning the smell in the room, we would have wished to be informed so that we could have given you another room. We thank you and stay at your disposal, Yours Sincerely, Vanessa Cortesi Front Office Manager

All is good, but....

Customer review rating 4.0/5

Dian T. Couples - 12/11/2019 Confirmed reviews ALL

Hi Didier, Thank you for the service in your hotel. However this is the first time I know that Hotel's restaurant is closed, that was Monday. We did order food from outside, doesnt really bother us but its just quite a new thing for us. Regards, Dian

rather typical French chain hotel

TripAdvisor rating 3.0/5

geoffrey749 Couples - 28/07/2019 TripAdvisor review

Reception indifferent, even though checked in. Took nearly 10mminutes to get any service from the bar. Rooms ok- but only just and the air -con worked. Nasty breakable plastic beakers, not a glass insight Breakfast was quite good and the staff service was better than the night team

Comfortable and spacious

TripAdvisor rating 4.0/5

Explorer228273 Couples - 03/06/2019 TripAdvisor review

The room was comfortable and spacious and what you would expect from this chain. The staff were very helpful and happy to give us advice, especially when we arrived. It took us just under 30 minutes to walk into Annecy. Although located in what looked like a business park on arrival, we were overlooking the pleasant gardens and couldn't hear any traffic, so the distance from Annecy was not an issue for us and we didn't have to worry about finding parking (on a bank holiday). Annecy itself is beautiful, quaint and too good to miss.

Short 4 day break in Annecy Region

TripAdvisor rating 4.0/5

David V Couples - 25/10/2018 TripAdvisor review

We have stayed at a number of Accor Hotels over the last few years from Ibis through to Novotel, in the UK and in France so can now compare on even basis.Hotel is in a good location for visiting Annecy and the surrounding areas as well as going to Lake Geneva region and to Chamonix. Access to the hotel can be a little bit of a challenge as it needs you to take a slip road before the hotel otherwise you can sail by! However once you have mastered this it's ok. Room was good both quiet and comfortable We opted for the inclusive Breakfast price and also ate in the Restaurant a couple of evenings. The Breakfast was adequate but could not describe it as outstanding. The buffet layout for breakfast was a little cramped and needs reorganising so that it was slightly easier to make your selection. Also the scrambled eggs and bacon need to be more than just luke warm. Having said that most of the breakfast was ok. (Small criticism of most hotels UK as well as rest of Europe - there is only a very slow response to providing Gluten Free food and this applies to both Breakfast and Dinner. Whilst Gluten Free can be provided it is often hard work to get it)The evening Dinner was very good but it was the same menu the 4 nights we were there and bearing in mind my comments about GF, the options are limited.Hotel Staff were very friendly and helpful, some of the Restaurant Staff need to cheer up a little.Generally I would recommend this hotel as some of my less positive comments can be got round or may not effect you.

Dear Guests, Thank you for your detailed feedback, it's always appreciated. We are happy to read that you enjoyed your stay with us. We took good note of your remarks concerning breakfast and diner, and we will do our best to improve our choices for people on gluten free diet. We sincerely hope that we can welcome you back for another stay. Your Team at the Mercure Annecy-Sud.

Good location; unresolved issue

TripAdvisor rating 4.0/5

Bev S Family - 04/08/2018 TripAdvisor review

This Mercure was well-located for our family visit to Annecy. The rooms were comfortable and clean, parking was ample. The outdoor pool was nice. We had 3 rooms for 10 family members, and one of the family rooms had an air conditioner that had a yellow alert light lit from the time we arrived and was barely putting out air. The young lady at reception came and looked at it and said she could not do anything, but that the technician would take care of it the next day. We reminded reception before we left in the morning, but when we returned that evening, nothing had been done, so our daughter's family had a second uncomfortably warm night. Breakfast was not Mercure standard--the serving area was cramped and poorly displayed, choices were limited, and the eggs and bacon were cold both mornings. Not what we expect from a Mercure...

Dear Guests, Thank you for sharing your experience with us on Tripadvisor. We are happy to read that you enjoyed the rooms and the swimming pool. But we are sorry that you did not enjoy completely your stay with us due to a tecnical problem. We will undoubtedly share your comments with our staff so we can ensure that such situations do not occur in the future. We sincerely hope that we can welcome you back for another stay. Your Team at the Mercure Annecy-Sud.

Good accommodation let down by very poor breakfast.

TripAdvisor rating 4.0/5

Gordon W Friends getaway - 01/12/2017 TripAdvisor review

The hotel is a little out of the centre of Annecy but that makes it easy to get to and park. The rooms were very comfortable and the staff at reception very friendly and helpful. Unfortunately the same cannot be said for the breakfast restaurant. The hot food was actually quite cold - not only unpleasant but also unsanitary. Staff were uncommunicative and unhelpful. Get ready for a management defence sayjng this was unusual - unfortunately that would be defensible because we saw the hotel manager helping himself to the supposedly hot eggs.

Thank you for taking the time to tell us about your stay here at the Mercure Annecy Sud. We were very disappointed to hear that your experience did not meet your overall expectations. Please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. We’ll be sure to look into the points that you have raised in order to make improvements where necessary. I hope we can welcome you back to Mercure Annecy Sud Hotel some time in the future. Kind Regards,

Disappointing

TripAdvisor rating 2.0/5

debbieaV4527BY Couples - 20/09/2017 TripAdvisor review

Overnight stay in the beautiful town of Annecy. Disappointed on location and standard of this hotel property. Not to the standard expected of a Mercure. Restaurant also not great. Menu very restrictive and not good value. Would not recommend

Dear Madame and Sir, We thank you to have taken the time to give us your opinion about your stay in our hotel. We are sorry that the service and the restaurant did not meet your expectations, and we beg you to accept our sincerest apologies. Concerning the location, indeed we are outside the city center but we have a free car park for your convenience. We hope we can welcome you back to the hotel Mercure Annecy Sud for your next stay in Annecy. Kind Regards,

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