Mercure Annecy Sud Hotel 4 stars

The hotel service were not supposed to care even about our satisfaction of the stay. No ice bucket in the room even if it was requested by the phone and also during the check in time. We came to spend a nice time in the Annecy and we have arrived in the evening, afer long tavel we expected a small touch. We had to way for the receptionist as he was the waiter at the Bar and receptionist at the same time. I truly regret to say it but we even received the sticky plates for fruits and the smell in the room was not pleasant. The receptionist was very optimistic and they has provided us with the major attractions of the city and the recommended restaurant as well. Nonetheless, i feeling was that I am not a welcome guest in that hotel even if I came upon the bienvenue card. A bit shame.

Hi Didier, Thank you for the service in your hotel. However this is the first time I know that Hotel's restaurant is closed, that was Monday. We did order food from outside, doesnt really bother us but its just quite a new thing for us. Regards, Dian

Recpetion, room and restaurant all fine. I had two complaints which I raised with reception and also reported to Accor Complaints. 1- The Wifi speed is to slow and nearly impossible to use for uploading photos. On checking shows less than 0.05 mb 2- When travelling in EU and many Hotels not havimng UK TV programms I use a a Amazon TV streamer. The TV in room had been blocked to not allow a connection to the HDMI socket howvere perhaps the slow Wifi speed would stop it working anyway. For a Hotel which offers business meetings the Wifi is totally not accepatble/

personnel agreable equipements viellissants

One night stay as part of a tour, wanted to stay in Annecy but no rooms so stayed at this hotel. Good hotel well equipped and comfortable with a pool and a good restaurant. Breakfast was good too with a good choice of foods and a nice sunny aspect. It was a mile into Annecy so we walked in and were able to meet our friends for an evening meal.

A well appointed hotel with comfortable beds and helpful, friendly staff. We stopped over on our travels through France and Switzerland. This is the 2nd time at this hotel for us. We booked a room with mini fridge, microwave and seating area. There is a bar and restaurant and the service was great. I would highly recommend this hotel.

friendly reception, excellent restaurant, perfect sleep in a wonderful bed. only negative was the shower in the bathroom. it was uncomfortable to stand in this old small bath

Lovely hotel, friendly and helpful staff, comfortable room and good breakfast

Bit tricky to find the entrance. Very professional, friendly and helpful reception staff. Dated bathroom with fiddly shower.

The building is very old, it looks like a motel. The bathroom is very old fashioned and it looks old. The sink looked like it was going to fall. But after all. The bed was comfortable and the linings were always clean.

Reception indifferent, even though checked in. Took nearly 10mminutes to get any service from the bar. Rooms ok- but only just and the air -con worked. Nasty breakable plastic beakers, not a glass insight Breakfast was quite good and the staff service was better than the night team

Room cool and therefore ok in canicule. Only nasty fragile, plastic beakers in the bedroom. Wifi did not work in our room. Phone did not work either. Had to wait several minutes at the bar to get some ice. Breakfast quite good

Good

Excellent service and quiet area.

Positive stay. Staff friendly and helpful at all times. Rooms clean and adequate. More clothes hangers would have been good but I didn't ask for more and I'm sure if I had I'd have been given more. Food good. Good selection of breakfast. Perhaps a lighter less expensive menu for lunch would have been good for us but shop within walking distance helped.