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Mercure Annecy Sud Hotel 4 stars

Customer review rating 4.1/5 3,829 reviews
Mercure Annecy Sud Hotel
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Massage (Nearby)
  • Tennis
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Annecy Sud Hotel

76 Avenue D'Aix les Bains
SEYNOD
BP 62 - SEYNOD CEDEX 02
74600
seynod
france

Tel: +33450520966

Fax: (+33)4/50692932

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    GENEVA COINTRIN At 45km / 28 miles

  • By plane

    LYON SAINT EXUPERY At 110km / 68 miles

  • By helicopter

    ANNECY MEYTHET At 7km / 4 miles

  • By helicopter

    GENEVE At 45km / 28 miles

  • By car

    ANNECY SUD At 2km / 1 miles

  • By train

    ANNECY At 2km / 1 miles

GPS :45.88894, 6.106848

Our accommodations

Accessible room

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 22m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Classic Room - 1 double bed and twin beds.

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Privilege Room with garden view and 1 double bed

  • Max. number of persons: 2
  • Area: From 22m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with 2 single beds, garden view

  • Max. number of persons: 3
  • Area: From 22m²

Our restaurants and bars

LE 76

Type of cuisine: French

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE 76

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 130 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Annecy Sud Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,829 reviews

tripadvisor

TripAdvisor Rating 3.5/5

686 reviews

Goos stay

Customer review rating 4.1/5

Brigitte Couples - 10/02/2020 Confirmed reviews ALL

Nice room with comfortable bathroom. Restaurant was closed during the week-end.

Dear BRIGITTE V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel good, restaurant not so good

Customer review rating 4.1/5

Craig V. Business - 13/01/2020 Confirmed reviews ALL

I stay at this hotel often and although the rooms perhaps are now in need of a "makeover" - generally they are fine, clean and no issues. I don't often have dinner here - but this time I had my wife with me and we had dinner on our first night. The food itself was OK - in fact quite tasty. However the service was very poor. The young (very young) guy serving us looked as if he had no idea. When I asked for a wine list, I was shown a section on the menu with 3 choices of white wine only. I asked it this was it and was told yes. OK - I found this very odd in France, but I chose one of these anyway. When the wine was brought, it was room temperature, opened at the table and poured - with no offer to taste -- and the the bottle simply left on the table -- no ice bucket, cooler nothing. When I tasted it and found it was warm -- I could not believe it. This is France after all who pride themselves on their wine. Eventually I asked for an ice bucket which was bought - but of course this could not make enough of a difference during the meal. When I commented to the young waiter, he simply said OK and walked away - clearly not knowing what to say or do. I am a Mercure / Accor hotel member and stay at these hotels frequently. Sadly, I will not be staying at this hotel again in the future - I will find an alternative.

No service at all

Customer review rating 4.1/5

Malgorzata Couples - 12/12/2019 Confirmed reviews ALL

The hotel service were not supposed to care even about our satisfaction of the stay. No ice bucket in the room even if it was requested by the phone and also during the check in time. We came to spend a nice time in the Annecy and we have arrived in the evening, afer long tavel we expected a small touch. We had to way for the receptionist as he was the waiter at the Bar and receptionist at the same time. I truly regret to say it but we even received the sticky plates for fruits and the smell in the room was not pleasant. The receptionist was very optimistic and they has provided us with the major attractions of the city and the recommended restaurant as well. Nonetheless, i feeling was that I am not a welcome guest in that hotel even if I came upon the bienvenue card. A bit shame.

Dear Guests, Thank you for taking the time to tell us about your stay at the hotel Mercure Annecy-Sud. We are very sorry that your experience did not meet your expectations, so please allow us to express our sincerest apologies. Nonetheless, your comments came as a surprise for us, as we really tried to fulfill all your requests during your stay. Our collegue really made his best to satisfy you, as like you said, he was at the reception and at the bar at the same time. We are sorry but we do not have a special service or person dedicated to organise special events like honeymoon or marriage anniversary. Concerning the smell in the room, we would have wished to be informed so that we could have given you another room. We thank you and stay at your disposal, Yours Sincerely, Vanessa Cortesi Front Office Manager

All is good, but....

Customer review rating 4.1/5

Dian T. Couples - 12/11/2019 Confirmed reviews ALL

Hi Didier, Thank you for the service in your hotel. However this is the first time I know that Hotel's restaurant is closed, that was Monday. We did order food from outside, doesnt really bother us but its just quite a new thing for us. Regards, Dian

Nice Hotel shame about the internet Wifi

Customer review rating 4.1/5

Noel G. Business - 11/10/2019 Confirmed reviews ALL

Recpetion, room and restaurant all fine. I had two complaints which I raised with reception and also reported to Accor Complaints. 1- The Wifi speed is to slow and nearly impossible to use for uploading photos. On checking shows less than 0.05 mb 2- When travelling in EU and many Hotels not havimng UK TV programms I use a a Amazon TV streamer. The TV in room had been blocked to not allow a connection to the HDMI socket howvere perhaps the slow Wifi speed would stop it working anyway. For a Hotel which offers business meetings the Wifi is totally not accepatble/

agreable

Customer review rating 4.1/5

J. S. Business - 07/10/2019 Confirmed reviews ALL

personnel agreable equipements viellissants

Good hotel well equipped

Customer review rating 4.1/5

Helen O. Friends - 26/09/2019 Confirmed reviews ALL

One night stay as part of a tour, wanted to stay in Annecy but no rooms so stayed at this hotel. Good hotel well equipped and comfortable with a pool and a good restaurant. Breakfast was good too with a good choice of foods and a nice sunny aspect. It was a mile into Annecy so we walked in and were able to meet our friends for an evening meal.

A great stay

Customer review rating 4.1/5

Melanie M. Couples - 08/09/2019 Confirmed reviews ALL

A well appointed hotel with comfortable beds and helpful, friendly staff. We stopped over on our travels through France and Switzerland. This is the 2nd time at this hotel for us. We booked a room with mini fridge, microwave and seating area. There is a bar and restaurant and the service was great. I would highly recommend this hotel.

almost perfect :)

Customer review rating 4.1/5

Ferenc Couples - 02/09/2019 Confirmed reviews ALL

friendly reception, excellent restaurant, perfect sleep in a wonderful bed. only negative was the shower in the bathroom. it was uncomfortable to stand in this old small bath

Mrs

Customer review rating 4.1/5

Marie W. Couples - 17/08/2019 Confirmed reviews ALL

Lovely hotel, friendly and helpful staff, comfortable room and good breakfast

Customer review rating 4.1/5

Nicola Couples - 12/08/2019 Confirmed reviews ALL

Bit tricky to find the entrance. Very professional, friendly and helpful reception staff. Dated bathroom with fiddly shower.

Good.

Customer review rating 4.1/5

Anonymous Families - 09/08/2019 Confirmed reviews ALL

The building is very old, it looks like a motel. The bathroom is very old fashioned and it looks old. The sink looked like it was going to fall. But after all. The bed was comfortable and the linings were always clean.

rather typical French chain hotel

TripAdvisor rating 3.5/5

geoffrey749 Couples - 28/07/2019 TripAdvisor review

Reception indifferent, even though checked in. Took nearly 10mminutes to get any service from the bar. Rooms ok- but only just and the air -con worked. Nasty breakable plastic beakers, not a glass insight Breakfast was quite good and the staff service was better than the night team

Felt like yet another poorly managed hotel

Customer review rating 4.1/5

Just N. G. E. Couples - 25/07/2019 Confirmed reviews ALL

Room cool and therefore ok in canicule. Only nasty fragile, plastic beakers in the bedroom. Wifi did not work in our room. Phone did not work either. Had to wait several minutes at the bar to get some ice. Breakfast quite good

Alhussain

Customer review rating 4.1/5

Ahmed Couples - 19/07/2019 Confirmed reviews ALL

Good

An amazing stay in Annecy

Customer review rating 4.1/5

Anonymous Families - 13/07/2019 Confirmed reviews ALL

Excellent service and quiet area.

Clean hotel, friendly staff, adequate quality breakfast, overall good hotel.

Customer review rating 4.1/5

Angela B. Couples - 06/07/2019 Confirmed reviews ALL

Positive stay. Staff friendly and helpful at all times. Rooms clean and adequate. More clothes hangers would have been good but I didn't ask for more and I'm sure if I had I'd have been given more. Food good. Good selection of breakfast. Perhaps a lighter less expensive menu for lunch would have been good for us but shop within walking distance helped.

Stay in Annecy

Customer review rating 4.1/5

J. Business - 30/06/2019 Confirmed reviews ALL

Great stay, friendly staff

Value for money

Customer review rating 4.1/5

Beverley B. Families - 28/06/2019 Confirmed reviews ALL

Although just out of Annecy itself it is within easy reach of the lake and motorway. Little hard to find the first time but after that no problems. Lovely terrace and pool area. Rooms comfortable and air conditioning was a bonus. Staff friendly and helpful. Service in the restaurant was a little slow in the evenings but self service breakfast had excellent choices. If you didn't want to eat in the restaurant every night you really needed a car to get to other restaurants. On saying this my brother and myself ate in the hotel each night of our 5 night stay with no problem.

Pleasant stay in a lovely town.

Customer review rating 4.1/5

Leanne S. Couples - 25/06/2019 Confirmed reviews ALL

Our stay was very pleasant. The room was comfortable and the staff at the front desk were helpful. We had breakfast on the final morning of our stay which was ok. First hotel I have been asked to cook my own eggs so that was a little weird. Otherwise all good.

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