Mercure Annecy Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 882 reviews

Mercure Annecy Sud Hotel - Image 1
Mercure Annecy Sud Hotel - Image 2
Mercure Annecy Sud Hotel - Image 3
Mercure Annecy Sud Hotel - Image 4
76 Avenue D'Aix les Bains, BP 62 - SEYNOD CEDEX 02, 74600 SEYNOD, France

Description

Hotel extras

  • Free Car park and closed during the night

  • Free and enclosed large car park with electric vehicle charging stations

  • Terrace and pool during the summer season. Well-being area

  • Classic dining Monday to Friday (closed weekends and public holidays)

Our accommodation(s)

Hotel location

Mercure Annecy Sud Hotel

76 Avenue D'Aix les Bains, BP 62 - SEYNOD CEDEX 02
74600 SEYNOD
France

GPS:45.88894, 6.106848

Telephone
Fax +33 4 50 69 29 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le 76 - Bar & Restaurant

The menu at Le 76 evolves with the seasons and retains Savoyard classics. Enjoy the mountain-facing terrace in summer and wood fire in the bar in winter. Mon to Fri for lunch and dinner, Sat for dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  882 reviews

TripAdvisor Rating  3.6/5  788 reviews

Customer review rating 0.5/5

Illusion H. Business - Confirmed reviews ALL

Representing a travel agency, I booked accommodation for a school group at your hotel. Although we had agreed on all terms and we completed the full payment as requested and within the agreed timeframe, you initially stated that the rooms would be cleaned only once every three nights—something completely unacceptable for a 4-star hotel chain, especially without prior notice. Furthermore, on the first day you served my group breakfast despite the fact that we had agreed on a buffet breakfast (I have all the relevant documents from your offer). Instead, you provided an individual packaged croissant and a piece of bread. After countless phone calls and emails, you threatened that unless I paid an additional €10 per person per day, the group would not be allowed to have a buffet breakfast. These are unacceptable practices from past decades that must come to an end. I will certainly inform the Panhellenic Association of Travel Agencies, submitting all the documents in my possession, so that all colleagues are aware of what they may face.

Customer review rating 3.0/5

Dmitry K. Couples - Confirmed reviews ALL

It was interesting to see how it worked. There was no illumination to help us find the hotel and no restaurant where we could have dinner. After our positive experience at the Mercure Hotel in Belfort, it was really strange.

Cher client, Merci d’avoir partagé votre expérience. Nous sommes ravis que votre séjour ait été globalement agréable, mais nous prenons note de vos remarques concernant l’accessibilité et le manque de signalisation. Nous comprenons que cela ait pu rendre votre arrivée un peu déroutante et transmettons vos commentaires à notre équipe pour améliorer l’orientation de nos clients. Au plaisir de vous accueillir à nouveau et de rendre votre prochaine visite plus fluide. Bien cordialement, L’équipe du Mercure Annecy Sud

Customer review rating 4.0/5

Bimal K. M. N. Couples - Confirmed reviews ALL

Pleasant and helpful staff facilitated slightly early check-in, and guided during our stay. The rooms were clean and comfortable. However, I found paper cups for beverages in this Accor property also, maybe indicating this as a standard fit across all Accor hotels? This could be improved. The breakfast fare was minimal, maybe because I went in amongst the first few customers as the restaurant opened. Can be improved. The hotel is slightly away from the city centre, but cabs are available. If booking for pick-ups, intimate the cab driver to approach from the front gate as the rear gate will not be opened. I lost some time in this as the cab driver had reached the rear gate and found it difficult to reroute himself to the front gate thereafter.

Dear BIMAL K. M. N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe de l'hôtel Mercure Annecy Sud

Customer review rating 5.0/5

Martin A. Solo - Confirmed reviews ALL

Convenient location; comfortable, clean and spacious room, courteous service

Customer review rating 3.5/5

Adam J. Families - Confirmed reviews ALL

Room clean.

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. L'équipe de l'hôtel Mercure Annecy Sud

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Other web-users rate our hotel

  • 198 reviews 7.4/10 Location
  • 423 reviews 7.5/10 Room
  • 424 reviews 8.5/10 Service
  • 237 reviews 7.7/10 Breakfast
  • 171 reviews 6.4/10 Cleanliness
  • 86 reviews 4.5/10 Amenities

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