Mercure Annecy Sud Hotel 4 stars

Good

Superb hotel - very clean and well located. Modern and comfortable bedrooms. Staff very professional and friendly. Breakfast amazing and delicious food. We will definitely come back and recommend this hotel.

Before check'in, I call directly hotel mercure center, as usual they are totatlly unfriendly and not taking care of potential customer. I had a wonderfull time, recptionnist are well customer oriented, indeed manager Too ! Bedroom are quiet and clean (Not like in mercure center, smell of dusty water anytime) ! Restaurant has a nice menu with local wine. All the best for a super two days, top of that Parking is new and for free (Not like in Mercure center, you have to pay)

despite the exceptional circumstances (Corona } personnel stayed very calm and friendly

The rooms were clean, large, and well equipped. The personel was welcoming and always available. Good also the restaurant and room service. Parking also available.

Nice room with comfortable bathroom. Restaurant was closed during the week-end.

I stay at this hotel often and although the rooms perhaps are now in need of a "makeover" - generally they are fine, clean and no issues. I don't often have dinner here - but this time I had my wife with me and we had dinner on our first night. The food itself was OK - in fact quite tasty. However the service was very poor. The young (very young) guy serving us looked as if he had no idea. When I asked for a wine list, I was shown a section on the menu with 3 choices of white wine only. I asked it this was it and was told yes. OK - I found this very odd in France, but I chose one of these anyway. When the wine was brought, it was room temperature, opened at the table and poured - with no offer to taste -- and the the bottle simply left on the table -- no ice bucket, cooler nothing. When I tasted it and found it was warm -- I could not believe it. This is France after all who pride themselves on their wine. Eventually I asked for an ice bucket which was bought - but of course this could not make enough of a difference during the meal. When I commented to the young waiter, he simply said OK and walked away - clearly not knowing what to say or do. I am a Mercure / Accor hotel member and stay at these hotels frequently. Sadly, I will not be staying at this hotel again in the future - I will find an alternative.

The hotel service were not supposed to care even about our satisfaction of the stay. No ice bucket in the room even if it was requested by the phone and also during the check in time. We came to spend a nice time in the Annecy and we have arrived in the evening, afer long tavel we expected a small touch. We had to way for the receptionist as he was the waiter at the Bar and receptionist at the same time. I truly regret to say it but we even received the sticky plates for fruits and the smell in the room was not pleasant. The receptionist was very optimistic and they has provided us with the major attractions of the city and the recommended restaurant as well. Nonetheless, i feeling was that I am not a welcome guest in that hotel even if I came upon the bienvenue card. A bit shame.

Hi Didier, Thank you for the service in your hotel. However this is the first time I know that Hotel's restaurant is closed, that was Monday. We did order food from outside, doesnt really bother us but its just quite a new thing for us. Regards, Dian

Reception indifferent, even though checked in. Took nearly 10mminutes to get any service from the bar. Rooms ok- but only just and the air -con worked. Nasty breakable plastic beakers, not a glass insight Breakfast was quite good and the staff service was better than the night team

The room was comfortable and spacious and what you would expect from this chain. The staff were very helpful and happy to give us advice, especially when we arrived. It took us just under 30 minutes to walk into Annecy. Although located in what looked like a business park on arrival, we were overlooking the pleasant gardens and couldn't hear any traffic, so the distance from Annecy was not an issue for us and we didn't have to worry about finding parking (on a bank holiday). Annecy itself is beautiful, quaint and too good to miss.

We have stayed at a number of Accor Hotels over the last few years from Ibis through to Novotel, in the UK and in France so can now compare on even basis.Hotel is in a good location for visiting Annecy and the surrounding areas as well as going to Lake Geneva region and to Chamonix. Access to the hotel can be a little bit of a challenge as it needs you to take a slip road before the hotel otherwise you can sail by! However once you have mastered this it's ok. Room was good both quiet and comfortable We opted for the inclusive Breakfast price and also ate in the Restaurant a couple of evenings. The Breakfast was adequate but could not describe it as outstanding. The buffet layout for breakfast was a little cramped and needs reorganising so that it was slightly easier to make your selection. Also the scrambled eggs and bacon need to be more than just luke warm. Having said that most of the breakfast was ok. (Small criticism of most hotels UK as well as rest of Europe - there is only a very slow response to providing Gluten Free food and this applies to both Breakfast and Dinner. Whilst Gluten Free can be provided it is often hard work to get it)The evening Dinner was very good but it was the same menu the 4 nights we were there and bearing in mind my comments about GF, the options are limited.Hotel Staff were very friendly and helpful, some of the Restaurant Staff need to cheer up a little.Generally I would recommend this hotel as some of my less positive comments can be got round or may not effect you.

This Mercure was well-located for our family visit to Annecy. The rooms were comfortable and clean, parking was ample. The outdoor pool was nice. We had 3 rooms for 10 family members, and one of the family rooms had an air conditioner that had a yellow alert light lit from the time we arrived and was barely putting out air. The young lady at reception came and looked at it and said she could not do anything, but that the technician would take care of it the next day. We reminded reception before we left in the morning, but when we returned that evening, nothing had been done, so our daughter's family had a second uncomfortably warm night. Breakfast was not Mercure standard--the serving area was cramped and poorly displayed, choices were limited, and the eggs and bacon were cold both mornings. Not what we expect from a Mercure...

The hotel is a little out of the centre of Annecy but that makes it easy to get to and park. The rooms were very comfortable and the staff at reception very friendly and helpful. Unfortunately the same cannot be said for the breakfast restaurant. The hot food was actually quite cold - not only unpleasant but also unsanitary. Staff were uncommunicative and unhelpful. Get ready for a management defence sayjng this was unusual - unfortunately that would be defensible because we saw the hotel manager helping himself to the supposedly hot eggs.

Overnight stay in the beautiful town of Annecy. Disappointed on location and standard of this hotel property. Not to the standard expected of a Mercure. Restaurant also not great. Menu very restrictive and not good value. Would not recommend