Novotel Annecy Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,835 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Top location, 5 minutes' walk from Lake Annecy and the Old Town.

  • Labeled ALLSAFE

  • State-of-the-art conference hall and 11 naturally lit meeting rooms

  • Your children will be our guests: family rooms, free breakfast, loan of cot

Our accommodation(s)

Hotel location

Novotel Annecy Centre

1 Place Marie Curie, 1 Avenue Berthollet
74000 ANNECY
France

GPS:45.903099, 6.12251

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

The Craic

Designed during a complete renovation of the Novotel Annecy Atria that houses it, The Craic is a new lively spot in Annecy centre. Mathieu Laville, talented young restaurant chef, claims modern cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,835 reviews

TripAdvisor Rating  3.5/5  358 reviews

Not the best

Customer review rating 2.0/5

R Families - Confirmed reviews ALL

The location is not ideal with the proximity (i.e. right on top) of the railway but we knew that going in. The room was small but clean, however, staff entered and serviced our room multiple times despite the do not disturb request. The restaurant and bar staff were rude and unaccommodating. Despite the website boasting about room service, it was not available during our stay. We were charged 3 days of breakfast, despite never eating at the hotel and the charge was only corrected once I noticed the invoice and complained during check out.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La réception du Novotel Annecy Centre

Poor check in

Customer review rating 1.0/5

Ben H. Business - Confirmed reviews ALL

Forced to wait until 5:30pm to check in because football team in hotel. Had I known would not have chosen to stay. Poor customer service for anyone, especially and ACCOR Live member. Expect some form of ACCOR gift that I can cash in as means for an apology.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La réception du Novotel Annecy Centre

Good Location and fair price

Customer review rating 3.0/5

Flavio V. Business - Confirmed reviews ALL

I normally stay in this Hotel for Business. My main points: 1) Accor Loyalty points has some issues. Every-time we extend the stay or separate the bills, It mess up the name and Member numbers on the system 2) Breakfast Area is very busy and need more staff 3) Small Gym for a good hotel

Dear customers, Dear, We thank you for your comment following your recent stay at the Novotel Annecy Centre. The satisfaction of our customers is essential for our team and we are very happy to have been able to contribute to this during your stay in Annecy  Looking forward to welcoming you again, we ask you, Madam/Sir, to believe in the expression of our best feelings. Sincerely, La réception du Novotel Annecy Centre

Good location, pleasant well insulated room.

Customer review rating 4.0/5

Rex Couples - Confirmed reviews ALL

Room and bed comfortable and clean. Downsides were that the selection and quantity of tea and coffees for consumption in the room were minimal 3 assorted tea bags with none being real tea neither green or black. In addition a couple of irritating issues arose that should get management attention : - at check in the personnel were occupied for over 10 minutes with the customers in front of us, despite there being a third check in computer and people in the room behind check no one came to help. - on our return at around midnight the key would it function and we had to return to check in to get it reactivated.

Dear MICHAEL REX P., We very much appreciate your comments regarding your stay at the Novotel Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La réception du Novotel Annecy Centre

Great as usual

Customer review rating 4.5/5

Greg Solo - Confirmed reviews ALL

one night stay. Very quiet, food was good and room air conditioned. Perfect.

Dear Sir, Thank you very much for your comments regarding your stay at the Novotel Annecy Centre. It is always a pleasure to receive such a positive feedback! I will share your comments with our team and I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie, Novotel Annecy Centre & restaurant @The Craic

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Other web-users rate our hotel

  • 1,014 reviews 7.4/10 Location
  • 1,096 reviews 6.7/10 Room
  • 1,097 reviews 8.2/10 Service
  • 13 reviews 3.6/10 WiFi
  • 512 reviews 7.7/10 Breakfast
  • 376 reviews 7.1/10 Cleanliness
  • 241 reviews 3.4/10 Value

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