Novotel Annecy Centre Hotel 4 stars

Perfect location with parking available. Rooms were clean, the bar and restaurant area was perfect and a great selection of food for breakfast.

We found the management / staff running this hotel to be a very unpleasant , unorganised with no experience and lacking customer skills . It’s a nice hotel in a great location however they need a good shake up oF their staff, check in staff should learn to greet customers with .... a smile .... not asking a lot here, leave their attitude at home and come to work in a professional manner. It was a very cold unpleasant experience for a major hotel chain. Restaurant management was also a shamble with inexperience staff , breakfast area was very nice but way to many people for the area , it was like eating in a canteen , it was a terrible experience. Check out waiting time was about 30 mins with about 20 people waiting to check out at any one time at around 10am , with only one staff processing all the check outs while other management staff were walking pass and engorging the huge waiting line . Would I stay again .... probably not.

The stay was as expected, although check in was excessively slow with just one person at reception.

The hotel has been newly renovated. The lobby area is very inviting, the rooms are new, clean and functional and the hotel is in good shape. Breakfast was definitely not the best start to the day, the breakfast buffet area is too small and tight, and if more than 10 people are getting breakfast at the same time you will, inevitably, either queue or bump into other people. Furthermore, one single coffee machine for the whole breakfast are is not quite enough. Our reservation was problematic. We had reserved a room for a family weekend with grandparents, but for some reason our room was cancelled and no cancellation email was sent out. Only noticed this was the case then I tried to check in to the hotelroom the night before. Spent over 1 hour on the phone to the hotel and the callcenter, nobody could really help me. We left to visit Annecy anyway and were lucky that one guest did not show up and we could have the room. We did not get the room type we had reserved though (got half of a family room, whilst we had reserved Executive). The room was very loud and the aircon did not work. Impossible to get the temperature in the room below 23°C (room 408).

Having stayed at Novotel hotels before we got what we expected.

We enjoyed our stay very much and the room was ideal, even though we were over the railway we couldn't hear the trains. The staff were very welcoming and friendly and we felt at home, which is always nice when staying at a hotel. My French is passable but the staff were happy to help especially when explaining menus etc. I must mention Gregory in particular who was so friendly and welcoming, as if I had been a regular for years. The breakfast was perfect with plenty of choice and even a hot buffet, with baked beans !! Very English.

Nice stay. Novotel quality. Excellent reception and lobby to relax and have conversation.

Quite nice. The format of the ground floor is original. We stayed in an “executive” room, spacious, soundproof and comfortable but with no desk! The service in the breakfast area lacked empathy and professionalism. One young member of staff snatched the fork and plate away from a guest before she had even finished eating. Too concerned with her own work to worry about the people she was supposed to be serving. On a more positive note, the cleaning staff and the receptionists were very good.

The room was clean, quiet and spacious. Hotel staffs were kind and helpful. The location is also perfect, near the city centre and right next to train/ bus station. I will come back to this hotel if I visit Annecy again.

Very pleased with our stay in Annecy. A very professional staff. Had a problem with our room door. We had to reprogram our key cards 3 times in 5 days. This was very unprofessional for a quality hotel.

Overall, my experience was okay.

Very satisfied with the hotel services and room.

My stay was pleasant but for 2 nights accor/Novotel reserved €1000 Euro on my creditcard. First with online reservation, then on arrival a new amount and when paying the bill you did not use the reserved amount but credited again. Total blocked €1000 The receptionist cancelled the reservations (showed me the form) but after 4 days the reservations are still on my card. This is reason for my not to book novotel anymore. It is not a mistake but wrong policy

Easy booking, staff were very helpful on checkin and checkout. Great breakfast buffet. Car park spaces are very tight! And the card reader in the lift did not always work to get access to the room floor.

I was disappointed that it took almost 20 minutes to check me in due to only 1 person at check in. The room was just OK and there was little to no water pressure.