Splendid Hotel Lac d'Annecy, Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.7/5 1,133 reviews

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Description

Hotel extras

  • 4 star hotel near the old town of Annecy

  • View of the lake, the Vassé canal or the city rooftops

  • Bar in Annecy available for private hire for personal & professional events

  • Family rooms for your trip with your children

  • Hotel in Annecy with free public parking for the night

Our accommodation(s)

Hotel location

Splendid Hotel Lac d'Annecy, Handwritten Collection

4 quai Eustache Chappuis
74000 ANNECY
France

GPS:45.900857, 6.127357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LE SPLENDID

Join the retro chic ambiance of Le Splendid bar, a perfect place to co-work or relax. From 7am to 11pm, our bar in Annecy offers a selection of wines, beers and Savoyard flavors to whet your appetite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,133 reviews

Customer review rating 5.0/5

Kevin J. S. Couples - Confirmed reviews ALL

Everything was excellent, from check in to the room quality to the friendliness of the staff.

Dear Guest, I want to thank you for taking the time to rate and comment on your experience. The satisfaction of our customers is our first motivation, so it is a joy to read your comment that will not fail to galvanize our teams to whom we have already transmitted your feedback. We would be delighted to count you among our guests again, Sincerely, Jacques, Référent Qualité

Customer review rating 3.5/5

Claudia V. Families - Confirmed reviews ALL

Well located, nice decoration, very clean and confortable beds. Nice to have the option for drinkable water to refil bottles. Mini bar is a drawer inside a cupboard and it really doesn’t work. Very expensive for what it offers.

Dear Guest, We are happy to hear that you enjoyed your stay with us and appreciated the wonderful location. All your remarks have been shared with my colleagues in the relevant department. Your feedback is very important to us since it will help us raise the bar of our service in the future. Looking forward to welcoming you in a very near future, Jacques, Référent Qualité

Customer review rating 3.0/5

Richard M. Couples - Confirmed reviews ALL

Good room and bed, however weak shower, at least in the superior floor. Air conditioner useless because the information that the guest can regulate it in a few degrees up or down does not work. Same for regulating the ventilator. To refresh the room it is needed to open the window and the exterior noise disturbs the silence. Car park however is a good experience and the hotel pays part of the cost. Friendly and nice staff.

Dear Guest, First of all, we thank you for taking the time to share your experience with us. We are delighted to know that you appreciated the hotel's location, the attentions of our team, and the overall comfort of the hotel. Nevertheless, we also take note of your comments regarding the extraordinary temperatures for this time of year. Our hotel is fully air-conditioned, and it will be activated soon, in accordance with our 'Green Key' commitment. We are sincerely sorry if this impacted your stay. Please know that we attach great importance to our guests' experience and that your feedback allows us to continually improve our services. We hope to have the opportunity to welcome you again and to offer you an even more enjoyable experience. Sincerely, Jacques, Quality Referent

Customer review rating 2.0/5

Mohammed A. H. A. A. Couples - Confirmed reviews ALL

The location is perfect but the rooms are not that good And it has a bad smell

Dear Guest, We discover your comment and are saddened to read that you are disappointed with your stay. The satisfaction of our customers being at the heart of our priorities, know that we take each of your remarks very seriously. The front desk team would have been more than happy to help you with any concerns you may have had with the hotel equipment are truly sorry that your stay did not go as you wished. However, we hope to be able to welcome you back to our establishment so that you do not remain on this bad impression. Best regards from Annecy, Jacques, Référent Qualité

Customer review rating 4.0/5

Vicki L. Friends - Confirmed reviews ALL

Everyone was very kind. Location was great. Our room temperature was too warm to sleep and the extreme noise outside at night prohibited us from leaving the windows open. We were told the air conditioning wouldn't be available until May 1. You might consider turning on the air conditioner based on outside temperature instead of a set date. Also, not many gluten free breakfast options. We waited forever for gluten free bread to be served. Other hotels have provided many more options.

Dear Guest, It is a real pleasure to receive a comment like yours! We are very grateful for the trust you placed in us for your stay, and we are delighted to read that our little attentions pleased you; your compliments sincerely touch us. We have also carefully noted your constructive remarks, and we thank you for them. We also take note of your comments regarding the extraordinary temperatures for this time of year. Our hotel is fully air-conditioned, and it will be activated soon, in accordance with our 'Green Key' commitment. We are sincerely sorry if this impacted your stay. We hope to welcome you again very soon! Jacques, Référent Qualité

Other web-users rate our hotel

  • 898 reviews 9.5/10 Location
  • 895 reviews 7.7/10 Room
  • 924 reviews 9.5/10 Service
  • 6 reviews 7.1/10 WiFi
  • 494 reviews 9.1/10 Breakfast
  • 444 reviews 6.9/10 Comfort
  • 230 reviews 8.3/10 Cleanliness
  • 207 reviews 6.9/10 Amenities

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